Very helpful staff! I had initially gone to the apple store for iPhone assistance but the price was steep for a phone repair and potential replacement. after visiting the Verizon store i’ll never go back to apple for iPhone support. i was immediately assisted and the customer service rep was able to assist me in the process of going through an iPhone replacement through Ausurion, which was incredible service as i had called in for a replacement, give a link to complete a replacement form, then my brand new (refurbished ausurion iPhone) was sent to me in the mail THE NEXT DAY!! it was amazing and then you’re given 14 days to send back your old phone. thanks for the help and speedy assistance

Went looking to upgrade my Android phone today. I first went to Verizon store on Rt. 114 in Danvers after making an appointment. I asked the sales rep. for information on the upgrades. She showed my 6 phones, couldnt tell me thing about them. No spec sheets nearby. Nothing. She said, Thats the customers job. There are too many phones for me to know them. What a total waste of time. I left ready to cancel my account. Then remembered there was a Verizon store on Ry. 1 south next to Honeydew Donuts.I met Jarod, the sales rep. They took me immediately. He showed me the different plans, different features and specs of the phones. He even transferred my data right there! Very painless and very accommodating. I left very happy.Good job Jarod!

I was more than pleased with my experience at this Verizon store. The young man who waited on me was extremely knowledgeable about the various phones and also all the various service options available to me. I felt absolutely no pressure during my entire visit which lasted almost 2 hours. He explained things in detail and looked over my usage history in order to make suggestions regarding what service package would be best for me. He even came out to my car to set up Bluetooth for me. Fabulous experience.... I would highly recommend this store and particularly this young man named Peter..... he is a wonderful credit to Verizon!

My salesperson Shawn was exceptional. I walked in to the store 45 mins before closing and though it took an hour and a half to complete the new phone transaction he never lost patience or made me feel rushed. I believe his support staff needs to be a bit more accessable as he was the only one in the store, requiring multiple multiple questions to be answered via phone calls. As for Shawn, he provided the world class service that one would expect from the face see if Verizon. With experiencee Shawn has the potential for consistent 5 Star ratings.

Do not go to this store, this is a Verizon authorized retailer, it is not a Verizon cooperate store. This store imposes its own service fees on customers which are not authorized by Verizon. I activated 4 lines at this store and the sale agent had misled me. He charged $90 for 4 lines and he made me believe that the fees were activation fees from Verizon. I had to pay $90 to this store and $160 activation fees to Verizon. Verizon told me that I did not have to pay the $90 fee if I went to a Verizon cooperate store. They never answered my calls and messages that I left for them. I had to submit a dispute with my credit card company to try to get my $90 back from them. I am going to submit a case with BBB.

The worker didnt even know how to let me pay my bill. Had me in the store for half hour and still couldnt figure it out.

The easier phone process I’ve ever had. This place is clean and efficient.. and most of all extremely helpful and knowledgeable.. King went above and beyond to help me out and i will def be back there for all my phone needs!

Philip was extremely knowledgeable of the products and process, helpful, insightful as well as accommodating to my needs and patient with all my questions. Great experience and highly recommend him. The store was very clean, organized, well lit, and nicely setup.

Excellent experience purchasing a new phone. Nicholas was extremely knowledgeable and patient with answering all my questions. I would return to this location in the future!

I held off as long as I could to upgrade my phone, because really its almost worse than buying a car. So I broke down and decided, this is the day. I called the Verizon store on rt 1, and A very friendly voice answered the phone. Chris said he had the phone I wanted in stock, so after I spent 2 hours at home transferring my many, many..many pictures onto my memory card, I headed over there. Right away I felt at home with Chris, like Ive known him all my life! He was very helpful,very informative, and made the whole experience better than what I was expecting!I highly recommend his expertise, and will definitely go back there again! P.S. he told me that Jeff (another employee) is a nice guy too!

Jeff Jones did a great job. Its a new store and the whole team there was friendly and helpful. Ive been to other stores that were not so helpful, but this is probably the best experience Ive had at a Verizon store. Thanks Team Verizon Peabody!

Jeff and David were awesome. They were professional and knowledgable. They were extremely patient while i went back and forth between options. They were also very helpful and dedicated to helping me resolve an issue i was having with transferring certain data between operating systems.

Dave was amazing,patient,thorough,and ever so professional. He explained everything and demonstrated how everything worked. I will definitely refer this store to my friends

Nashaly Santana was fantastic. She was very knowledgeable of all the phones. She explained all of my options and was so patient with my questions. I would highly recommend visiting this new and beautiful store.

Phillip was awesome! He saved my day..he some how transferred all of my info from my broken phone to my new one. I dropped my phone. There was a little dot of what looked ink. It spread all througout the screen. I couldnt see most of the buttons or use the phone. Idk how he pulled it off..but he did. He was really patient because i was really freaking out. He handled it..(me,lol) perfectly. I couldnt have been happier!!! I love my new phone. I go to that Verizon on rt 1s on purpose because i get great service there! Thank you Phillip!!😊

Met Heather at this store. She is terrific and knows what she is doing with phones and can explain things in a down to earth manner. Worth the trip.

I have had awful luck finding a screen protector for my galaxy s7. I walked in and asked and within 10 minutes they had the nano protector on my phone and ready to go. Great service and very knowledgeable.

Great place for you wireless solution. Very helpful staff. Highly recommend

David was helpful throughout the process even when we ran into some problems with porting phone numbers. He was able to resolve the issue and clearly explain why it was occurring

The only employee in the store was not very polite. I left the store and went to another Verizon store in Peabody Ma. Great customer service..

Great customer service from nashaly was the best sat through two whole I phone backups being patient and helpful.

The manager is extremely rude, she consistently had an attitude! She also is notciably unprofessional with her employees and I will not be going to Verizon store again!

HEATHER WAS VERY HELPFUL.SHE TOK CARE OF ALL MY NEEDS.I WOULD RECOMMEND HER TO EVERYONE

DAVID AND Jeff gave me great service. .Thank you.Robert

David was excellent, you should have have him train everyone else on product knowledge, professionalism and customer service. None better!!

Nashaly and Dave were very helpful great service!

A solid store with helpful and welcoming staff

Excellent Jeff Jones did a super job, very professional thanks

This is my VerizonWireless company Excellent

Excellent employee

Great staff at this location!