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Advance Auto Parts
52 W Broadway, Paterson, NJ 07505, United States
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Advance Auto Parts
Comments
Da
Review β„–1

2nd time there in 1 week both times helped out by Angel i think his name was. Excellent service as a business owner myself i know its important to acknowledge a great staff. Keep up the good work. He was so good i even took the warranties ill probably never use πŸ˜†

Vl
Review β„–2

It slow checkpoint guys, big choice Auto parts.

bz
Review β„–3

Great customer service. If you ever need auto assistance, see my dude Vasquez. Hes always on point. My lady and I had problems with a 2003 chevy trailblazer and he made sure we got what we needed.

Ro
Review β„–4

One of the workers there was super annoyed and doing the job half a$$Β£d. Then there was a super helpfull, I wished I would have asked his name, guy who put in the battery in my car. Super profesional, helpful, and courteous!

Re
Review β„–5

Never buying here again purchased wiper blades online for store pick up when i got there they told me they only had 1 and thats not the bad part they tried replacing them with cheap standard blades that actually cost less than the ones I purchased instead of giving me comparable blades the manager refused. He said they would only give me the cheaper ones instead i refused this and told them to cancel my order. Completely unprofessional made me feel like it was my fault they didn’t have the items they said online the had in stock when i purchased

B
Review β„–6

Always has the part I need.

Li
Review β„–7

Good place reasonable prices. Picked up battery jumper cables. Got a price check for a maxima battery 149.00 was the price.. and its right next to super super market.

Jo
Review β„–8

The workers are great and help assist with car issue with knowledge and hands on.

mi
Review β„–9

Ghetto, unattentive, horrible customer service. I think the people who work there dont even know they are working πŸ€”

Jo
Review β„–10

Have always had a good experience with Advance Auto Parts but today I my luck ran out I could not find my parts for the BMW there I have to go to the BMW service part for it overall the service here at Advance Auto very good

Mu
Review β„–11

Theyre so slow helping customers, I been waiting since like 10 min now and theres only 1 customer in front of me

ro
Review β„–12

My service was well, had no problems with purchasing, or making returns.

Lu
Review β„–13

Good service !!

Na
Review β„–14

It was great they where very helpful they even help me to get a discount on my purchase.

Tr
Review β„–15

Great service.

Ke
Review β„–16

The people that work there actually know what they are talking about. Usually have all the products I am looking for. And the prices are average.

An
Review β„–17

Maggie was a great help incredible customer service!

Dr
Review β„–18

Love this store great vibe and good Auto Parts

pe
Review β„–19

Great .. but dont call them jjjjj

Ra
Review β„–20

Great people plenty of things in store and very helpful believe me I been there several times.

Da
Review β„–21

Brought a part to the store and told the guy if they had it but the guy just moved his head saying no but that was it! .he didnt even ask me where was the part from or anything at all!. Saying what in the world did you do? I was really upset with this store. I went online and put the part and found it and guess what? I found it in the same store but different place. Went there and found the part and I could tell the big difference in service. This is so disappointing.

Ni
Review β„–22

All the guys that work here dont know anything and are very disrespectful especially that young guy I forgot his name would never recommend this place, ill be shopping elsewhere

Al
Review β„–23

Good service..

Ro
Review β„–24

Worst customer service ever! we purchase wrong item and literally went back to the store with in 30 minutes. item was brand new and was not in the non-returnable item list. the manager did want to do the return. she said she was a manager but could not do this returns. i had to call corporate to just so they can get in contact with this store and then they did the return. they could have just returned it to begin with being that the item was brand new a literally just purchased minutes ago.

Or
Review β„–25

Same ole Advance Auto Parts, has what you need except enough staff for a Saturday morning in a busy neighborhood to process your purchase quickly. In this case, no cashier, one person researching parts for people and the other looking for parts. So yea.

Wi
Review β„–26

Variety, competitive prices!

Ni
Review β„–27

Great selection of pretty much everything! You may need for your automotive!!!A+A+

Sh
Review β„–28

They advertise being able to help with the check engine light went in asked if they could help me and they said they dont have a scanner and told me to check with auto zone. The employees literally sent me to a different company unbelievable but true.

Ca
Review β„–29

Ordered online, store pickup was ready upon arrival.

An
Review β„–30

The employee was very helpful and knew what he was doing/talking about.

Ro
Review β„–31

Service is great and they order parts and have them delivered for pickup quickly, even same day sometimes

VR
Review β„–32

Good service, helped me out with what I nedded

DI
Review β„–33

I purchased a toolworks ratcheting screwdriver online for pickup sometime in February and it failed on me so I took it back to the store to get it exchanged for another.when I got back to the house it turned out that that one was defective out the box this was on Friday 3/1/19 so I took it back today on 3/6/2019 at 8 a.m. eastern time the cashier in charge SANDRA was very uncooperative about the situation I did explain to her this was my second return and that this one was defective out the box. Her response was there’s nothing she could do about since I already returned it once but the manager should be here at 11 a.m. if I wanna wait (keep in mind this is just after 8 in the morning) so it was obvious SANDRA was being a smart butt about the situation and did not want to do her job. This is when I asked her for her name when I noticed the customer service hotline printed on the sales receipt and I decided to call them from the store and have the problem resolved and have my money refunded back to my debit card. No thanks to SANDRA. I WOULD NOT URINATE ON SANDRA IF SHE WERE ON FIRE TO SAVE HER LIFE. SANDRA YOU ARE THE WORST! the whole process from start to finish to get my refund while talking to this waste of life SANDRA and customer service at the store over the phone was exactly 1 hour. Customer service had me on hold while they contacted SANDRA and put me on hold which was ok.the reason for the one star was not for the customer service hotline but more for SANDRA and her unprofessional behavior of the situation.I GAVE THIS PLACE A 1 STAR RATING BECAUSE IT’S THE ONLY WAY THE REVIEW WILL GO THRU OTHERWISE I WOULD HAVE GIVEN THESE PEOPLE ZERO!

Al
Review β„–34

Great prices and awesome service

cr
Review β„–35

They dont have everything but help you find whatever you need.great guys.

Ea
Review β„–36

Great all around service John, Ben, and Angelo are the greatest.

Om
Review β„–37

Helpful

lo
Review β„–38

It was ok, the guy that was there very helpfully tumb up

Ka
Review β„–39

Very helpful the people Inside and outside

Li
Review β„–40

Great prices and great help.

H
Review β„–41

Service was good price was ok

Mi
Review β„–42

This place is HORRIBLE! If you like the long waits and to be disrespectfully attended by their customer service, this is the place. Several employees, but rather walk around and chill rather then get the job done. The information suggested is unreliable. The staff does not know what they are speaking about.

Am
Review β„–43

Bought a car battery a yr ago. Had a 5 yr warranty. The battery died. I had my original receipt. They would not refund my $ and they would not replace....

Ca
Review β„–44

Thanks to the workers they are really helpful

Ma
Review β„–45

Well best auto part

Am
Review β„–46

Staff arent that great usually have an attitude. Need better customer service representative.

Is
Review β„–47

Good service

Fr
Review β„–48

Very helpful customer services. They multiligual

Ja
Review β„–49

Guys very helpful,,special Kevin,,have patience,,talks nice,,very trusting guy,,,,,the store nice and clean,,,good job guys

Ea
Review β„–50

Cricket service they could stay open a little later though

C
Review β„–51

I like their service people who really help and you dont have to wait as long as auto zone

re
Review β„–52

Best place for auto parts

Mi
Review β„–53

Great prices and friendly help!!

Ca
Review β„–54

Great service friendly people

Et
Review β„–55

Good price, good warranty.

Re
Review β„–56

They try to help you as much as they can

Sl
Review β„–57

Rude, take too long to get back to youAnd will say one word then hang up, who does that???

Ta
Review β„–58

I was upset they couldnt put my filter in.

Da
Review β„–59

Rude, unhelpful staff. Wont be going back to this one ever.

Gl
Review β„–60

Employees are always helpful

Ge
Review β„–61

I went there, but One of them wasn’t nice to help me out.πŸ‘ŽπŸ»πŸ‘ŽπŸ»πŸ‘ŽπŸ»πŸ‘ŽπŸ»πŸ‘ŽπŸ»

Ro
Review β„–62

Excellent service and professionalism

Ma
Review β„–63

Good place

Lo
Review β„–64

Quick stop to pick up minor things for the car. Prices are so so.

Da
Review β„–65

Knowledgeable staff.

Je
Review β„–66

Clean nice staff

Ro
Review β„–67

I have everything I need Advance Auto Parts

Li
Review β„–68

GREAT SERVICE!!!

Da
Review β„–69

Good one

Ci
Review β„–70

Is good.

Su
Review β„–71

Friendly, helpful service

ma
Review β„–72

The staff is friendly and the keep stock..

na
Review β„–73

Too expensive

Jo
Review β„–74

Ok

Do
Review β„–75

Prices are higher than Auto zone

Gi
Review β„–76

Good service

Je
Review β„–77

Good

Re
Review β„–78

Get you parts

fe
Review β„–79

Def helpful

Ja
Review β„–80

Not many people working

Mo
Review β„–81

Service sucks

Ak
Review β„–82

Satisfactory

Ed
Review β„–83

Perfect

Fr
Review β„–84

Great place to shop for auto parts and parking is always available.

Eu
Review β„–85

Good food and select attention

Be
Review β„–86

The good treatment of the Puerto Rican, the quality of the piea

Bi
Review β„–87

Excellent

Ca
Review β„–88

Excellent attention and help.

Da
Review β„–89

Very kind

Ge
Review β„–90

I was a regular customer of that store, but I no longer go because of the disagreement they put me through. I went to return a piece that I bought, how expensive it was, I had bought a piece previously and I have returned it according to the guarantee that it offers without problem, but nevertheless until one day the mechanic boy who works there tells me that I can not it return because I had installed the partπŸ˜‚. I told him what a ridiculous answer. I decide to go to advance auto part fair lawns and they changed the part without problem.

Ca
Review β„–91

You need to be friendlier to the customer.

JR
Review β„–92

Order a piece online and when I go to pick it up I have the receipt and my identification, but the person who attends me is so arrogant that he asks for my credit card and I tell him that this order was paid via PayPal and the guy insisted, I had to cancel the order and order it in RT 46 where there are gringos and they only ask you for your name, I do not recommend this store or my worst enemy.

Ca
Review β„–93

They really have a good

Am
Review β„–94

I like it

Bl
Review β„–95

Good service and quality

ni
Review β„–96

Very slow to attend

Wa
Review β„–97

Good service and attention and good prices

Vi
Review β„–98

Good attention

Ed
Review β„–99

Very well

Fe
Review β„–100

Great service

Information
30 Photos
100 Comments
4.1 Rating
  • Address:52 W Broadway, Paterson, NJ 07505, United States
  • Site:https://stores.advanceautoparts.com/nj/paterson/52-w-broadway?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 973-881-9232
Categories
  • Auto parts store
Working hours
  • Monday:9AM–6PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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