Your return policy is trash. I bought something less than 30 days ago and just now set it up for use and found a defect. Was told to go to the manufacturer because returns are only 15 days. Now I gotta deal with a company I cant visit in person and talk to their customer service overseas. Otherwise the staff here is nice and helpful.

In and out to get a wireless mouse. Didnt know where it was. Staff was helpful in assisting me find one.

Our sales associate Mike was very helpful. Friendly staff and great selections

Two different employees told me, with absolute certainty, that they would be opening at 10AM, with a limited amount of PS5s coming in. So I arrive at 9:50 the next day, only for them to tell me that they opened their doors at 7:30AM exclusively for people wanting a PS5. This is after checking with two different employees that 10:00AM was, in fact, the start time for PS5 sales. I canceled plans and drove 40 minutes to be here only to have received bad information. They need to inform their staff better.

I couldn’t be more grateful to Geek Squad Agent William for his help today and going above and beyond for my iPhone device issues. He was enthusiastic, always smiling, gave me so much of his time and made it all happen as if I was his only client for the day. While I don’t want to have any more issues, William will be my first go-to for any future service problems. Thank you William!! Have fun on your much needed vacation you mentioned. THANKS AGAIN!!

I had an excellent shopping experience here with knowledgeable and friendly staff who assisted me with my purchase and approved me for 4k instant credit with promotional 0% interest for 12 months!! Love love love! 💕

Got a new phone yesterday in the Patchogue store. Corey helped us with the whole process. He was very kind and helpful. I was very impressed with all of his experience and knowledge. Thanks Corey!

They have so much stuff items I never knew that and a very nice and knowledgeable person wait on us answer all questions and politely was nice to shop there

I usually like this store, because the customer service is good, but whoever is doing scheduling needs to really look at the calendar. Today is a holiday snd they scheduled only 1 tech person in the phones section. It makes no sense that there is 4 cashiers, 2 ppl standing at the door, and only 1 person in the mobile department… it’s kind of hard to wait in line for 13 minutes while watching the cashiers shoot the breeze with each other. 🙄

Beth was very helpful and was very understanding of all our needs. I think she is the best customer service representative I have had the pleasure of meeting in a long time and I hope she is there to stay :)

Great experience brought something and had to return it few day later got wrong one and the return was a snap quick in and out

Great place for appliances when you price shop!Also associated typically know there products and can give you a Buiness card or you can take there names down . Do you can ask questions, take time mull it over. Go back and purchase a big ticket item with out pressure.

If I could give zero stars I would. New store policy is NO PHONES. Check their website... says they have multiple pieces of an item in stock... drive to store, salesman tells me sorry we cant find them, maybe they were stolen. So I ask, All of them. Next closest store shows in stock. Ask salesperson if they could call to verify before I drive 25 minutes, he says sorry, we cant call. The new policy is there are no phones in our stores. So I hop in the car and drive all the way to the next store to get told ther same line of garbage. What kind of hair brained policy is that? So now its on the customer to drive all over creation to see if what it shows on their website is actually true. Im done, BYE BYE BEST BUY. Theyll be out of business before you know it.

They still have it except no more cds and only a few albums.

Good experience the gentleman that helped me was fantastic in and out was painless thats what applying for a credit card and get an Apple computer laptop

Plenty of helpful and friendly staff that acknowledge you. I was helped very quickly when I entered by a nice woman who directed me to exactly where I needed to go to pick up an online order.Picking up the item was also done super quickly by the gentleman at the counter.He explained everything regarding my order and I was in and out without having to ask for help or look around myself.Definitely one of the best Best Buys Ive been to (pun intended?).

Literally one of the best best buys Ive ever been to, staff is very professional and courteous, will spend their last breath making sure youre happy with what you are after.

Great big friendly best buy site. Lots of inventory and they are the best electronics store around. Very helpful as well.

The sales associates who have tried to help me figure out whats going on with my cellphone have been great. Still having issues, but these guys truly tried very hard to figure out whats going on with this thing!

Derek in electronics was a tremendous help to me!! Hes was polite, patient & knowledgeable. Two thumbs up. 👍👍Thank you Derek!Two thumbs 👎👎for the stores not informing people who CALL, while theyre waiting on hold like an idiot for a CSR to pick up, that phoning any Best Buy is USELESS. Geez ... Just add that to the recording!!

Always the best n has everything. Only con is everytime I walk out sad cause I want one of everything they have there but cant afford it. Lol

Went in to pick up an order and ended up staying to talk to a computer tech in the back. The employees are usually always knowledgeable and can point me in the right direction when my advanced questions are asked.

Hardly any Dvd and no cd, rude guard at the door.

You really have to search to get some help. Once you do they are pretty helpful. But plan on being there a long time.

Was asked at entrance what I was looking for,I told him,and thats where it ended. I basically knew where I had to go,but when I attempted to ask a couple questions about the product I was seeking,it was a mad dash for points leading to anywhere I wasnt. No big surprise,if I had to rate on customer service,this location would get a -5, these stores pretty much run themselves,after youve been in one a couple times,you know where everything is. Just educate yourself before you go.

Very helpful staff we needed a bunch a gaming stuff and 2 workers came over to assist my son find everything he needed

I would like a shout out to employee Jaclyn Perez in the Patchogue store. She helped my husband and I get new phones going above and beyond . She explained everything needed to be done, transfered all information all with patience and a smile for us old folks. Thank you for making our experience great.

Mo, the sales associate in the computer section was a great help. I had to return a faulty item and he helped me every step of the way. He helped me process the full return, including the warranty and a subscription card that came with my first purchase. He then helped me order a new laptop and recommended using a new setup that would make my operating system work more efficiently. After buying my replacement through Mos help I followed his recommendation and my new setup works great, with no problems. Thanks to his help I can finally enjoy my new laptop, while experiencing no issues.

I never post reviews, but this place needs work.I shop Amazon 99% of the time, but needed quality headphones and wanted to see them in person. The demo and display models are in bad/broken shape, demo music doesnt work on most, and nobody offered help despite there being more workers than customers in the store. I finally found my way around to what I wanted, then wondered across the store with dumbfounded I need help look to get help unlocking and purchasing. Worker said they may not have it in stock but could ship to my house. Then after tapping away on the computer attempted to grab the price label in front of me (which was in a locked acrylic case with NO other products or labels whatsoever) and tell me it was wrong and for an old model, with the current model and signage displayed. all while diverting me to other headphones. I asked for a manager and got a supervisor, who said it was my responsibility to verify the sku. I took pictures immediately and filed a complaint. This was a $100 difference on a $250 product, and an obvious mistake on BB, the price should have been honored, and the label and signage fixed with the issue being addressed at a store meeting or what not.I will stick to Amazon, thanks but no thanks BB

I actually ended up buying my wifes Samsung 3 watch here after all. I swore off Best Buys do to the horrible service of the Riverhead and Farmingdale location. I totally forgot about the Patchogue location which is hands down the best one. Yvonne the greeter is by far one f the nicest people and helped me a took a moment to talk and direct me to online pick ups.

Went here with an appointment for geek squad, the women told me my phone couldn’t even catch a charge I felt like my phone was on, offered me a replacement but said it wasn’t really worth it, went 10 minutes away to the Technology Store in Medford on route 112 not only did they fix my phone in record timing the price was affordable. I’ll never trust geek squad with anything again :)

Went here because my PC junked out. Got refunded fully plus warranty. They were so kind and helpful, especially William. I then used the money to have them build a PC catered to me. William was very patient and informative. You can really tell he has a passion for building PCs. Even when they didnt have a part, he recommended another place to receive the part. Phenomenonal customer service here, and I will continue to come here for any tech help.

Super helpful and knowledgeable staff helped my find a great web cam.

We received good, fast service.

I wish I could give this place 10 stars!!!!Ive been shopping at Buy Best since 2002, but Ive never had such a great mind blowing experience as I had yesterday.Wow!! These guys really took their time and effort in putting in the work.I came in with a super unique situation which was kind of difficult and challenging to deal with, one that most employees would probably walk away from and say Sorry, it cant be done have a good day sir.However, these gentlemen took their time and really attacked this problem like it was a hackathon.Talk about team work at its BEST!! When one guy couldnt do it, he said, hang on, I know a guy and he couldnt quite get it, he also said hang on, I know another guy.After a few mins I had like 3 or 4 guys helping me out.With full on determination in their eyes nothing was going to stop them from achieving the task. They were like little trained Ninjas hackers, with their hands on the keyboards hand typing the receipts with smoke coming out of their hands cause they were typing so fast. Haha 😂After about 30 mins or so, *Voilà!!*They finally cracked the code and made me a lifetime Best Buyer and true believer!!Thanks team!!Keep up the amazing work you do!!Thanks to:Christopher VenturinoMichael PostekBillyCurtis (for the original sale)Cheers!!!

Bought a pair of binoculars price reasonably OnnettA help me out very friendly its a good store

This place is nothing but a sad shell of its former glory. The majority of employees Ive encountered would rather be somewhere else instead of helping you. Cant blame them really, feels so doom and gloom. Ill stick with Amazon.

I love Bestbuy. One of my favorite place to shop for electronics. The variety; so much technology, so much to look. The manager of Geek Squad is the best. Always helpful, always acknowledge the customers who are waiting for help. Always offer helpful suggestions and has a great customer service attitude. The Geek Squads are very knowledgeable.

Sent my tablet there for repair, the service was quick (15 inspection!) and despite being heartbroken by the news that it couldnt be fixed, they were honest and specific on why. Thank you for the service!

As usual went to Best Buy and walked out spending over $1200. But the help was decent and they started carrying some specialty car stereo products I never thought Id see in. Best Buy

Today I went in there to get a router and exchange a fit bit. Baffled by which one to get I stopped an employee who you could tell was super busy with his normal work. His name was Alex G. Alex stopped and gave me his full attention. He did research to figure out which one went with my provider and would work best with my family. I was very grateful being it was Black Friday weekend and I really did not want to be in the store. I had to go and exchange a fit bit. I walked over and stood in line for someone to help me with the cabinet. I stood there for a really long time waiting for someone to finish. Alex walked by and saw me standing there he went above and beyond to get the keys to get me the fit bit I wanted. He walked to the cashier and I went on line. Alex made my visit so much easier. I can’t thank him enough. He is a wonderful employee!

Jaelyn was such a big help I was here with my patient and family. We was here for 6 hours my patient had a block on her card. And we had to call all 3 credit bureaus it was so hectic she was so helpful. We finally got it done. She was so motivated to help us I truly appreciate this. We don’t find good customer service. Thank you so much jaelyn for all your help !!

Staff were helpful but what I needed they were out of stock .

Ordered a mouse online due to 1 hour pickup option was available and having to run to another few stores in the area anyway. After 3 hours I started my run to my other stores and left Best Buy for last. So 4 hours after my order was placed I walk in and the very helpful lady at the counter tried to locate my item. After another 30 min she waved me over and told me this item is out of stock. So after wasted time and effort to order a $140 mouse I came home and ordered it on Amazon. Guess what best buy....you lost another. Hes coming for you, hes coming for you all. Jeff will take you out one buy one, pun intended.

Never had a bad experience. Staff is knowledgeable.

Has everything you need. And there open boxes are really great deals

Anthony was awesome! Full of info and efficient with our purchase!

Found what I was looking for really fast at a good price and quick service.

The Geek Squad is great.

Great service by Andrew, he was very knowledgeable and helpful

This Best Buy is one of my favorite I like the guys over there

I was able to get an X Box Series S online and chose curbside pick up. It came in stock when it said it would and the pick up was very easy with the app and came out within 5 minutes. It was a super easy process.

Salesperson was knowledgeable and very helpful. Didnt have to search for help.

Super friendly staff and great deals. They even have bikes you have got to see

Could walk that store for hours without anyone ever asking can I help you?. While youre walking the store. Youll find whatever youre looking for is pit of stock with a lot of empty shelves.

Great service, they helped me get my TV into the car

Very helpful... Went the day after Christmas and line moved very quickly. If the credit machine looks wet, cashier advised the credit/debit machine is sprayed after every use.

No phone support. Spent $2500 on a computer that’s giving me problems a month later. Can’t get anyone on the phone. My only option is to go into the store to ask a simple question.

Got a great TV for an amazing price. Great costume service.

The employees helping me to get hold of a not so readily available Samsung Chromebook were terrific. Even though their internal computer and inventory kept accepting, then moments later cancelling my order they found a way to make it work. They spent over and hour with me and since i am not in great condition medically, they found a place for me to sit down.

I rarely go to Best Buy but required a price adjustment after noticing the savings price they posted was outrageous. The price I paid for a reduced item was more expensive than Targets regular price! I returned for another reason a second time. They treated me very professionally at both S. Setauket and Patchogue locations.

Only customer service was at door only wanted to look but was pressured to buy a computer as he was insisting to log us in I would rather have went to Microcenter as they are more helpful more knowledgeable and theres never pressure to buy the guy that sold us the computer was very lathargic no energy no personality just wanted the sale didnt know anything about computer seemed very bothered microcenter has better prices for everything

My wife bought a laptop, a case and a 1 year subscription to Microsoft Office 365 (under the advice of a Best Buy associate) She was told the subscription would be needed for her specific tasks she wanted to accomplish with the new laptop and also that it was refundable. Well she never needed it and I just learned its NOT refundable. Youre associate was incompetent and lied, which resulted in a loss for us. UNACCEPTABLE! I used to buy all my electronics here but not anymore.

Bonnie was the rudest most unprofessional manager I have EVER dealt with. I have been a loyal customer of Best Buy for years and spent plenty of money in this store. I guess I’ll be shopping elsewhere.

Talked a gentleman named Kurtis or Curtis about headsets and also gaming systems. He was very knowledgeable and friendly. Staff was good to me

Clean, fast, friendly, efficient. They had exactly what I needed. Unfortunately, I thought I needed to return the items because they were a gift and they refunded me in 5 mins. Fortunately, Mark, the salesman that sold me the first item was available to help me purchase my second item. He was very patient. Holiday madness made a whole lot easier at this Best Buy in Patchogue.

The young man that assisted me was very helpful

I wish their was a Micro Center in Suffolk County. You are better off ordering from Newegg.com or Amazon.com for your computer needs.

The worst store the Best Buy never buy it from that store,, The staff that doesn’t have idea what they doing inside in the store,

They went above and beyond for me, I needed an xbox controller and if you know you know, they arent easy to get right now, game stop was sold out, the employee actually looked in the back for me and went through pallets of a recent shipment just to get me my controller. I was amazed, I offered a tip but they cant accept them unfortunately, that means a young guy paid by the hour near closing time hooked me up with a controller when he couldve just lied, seriously awesome crew from the security at the door to the people working register, all very very nice and talkative and hard workers.

Best Buy was good. The only thing that was negative was the lack of sales people wanting to help. Found a great tv at a great price.

Tyler was a great assistant. Great store manager also. The television was a good price

Best Buy of Patchogue, used to be rated 4 stars by me in 2017. However, their customer service and willingness to assist in returns and replacements has deteriorated drastically, especially over the past year. Ive purchased many items from Best Buy since they opened and also their replacement protection plans, specifically for the (what used to be) amazing protection plans. However, Patchogue does not honor the protection plan policies and I, along with others I know, have been told that the policies are open to interpretation by each store and its managers. I, along with several other people I know, have tried to either return or replace items that have had protection plan policies & been told that either we cant do it, the policy contract has been changed without our knowledge, or even that it doesnt fall within the required guidelines, even though it is completely written out. The Patchogue store employees & managers have told me & others I know, that they have their own guidelines, Corporate doesnt know what theyre talking about & it doesnt matter what weve been sold or told in the past.

Very nice everything I needed and one shop

No help and they were out of stock of what I went there for. There prices are competitive

Purchased a Microsoft Surface Pro which is supposed to come with 6 months Trend Micro Antivirus which is IOS compatible. They gave me WebRoot instead n I asked 2 staffers if it was compatible, they said yes. Come to find out its not for Microsoft Surface/IOS models.

Curbside pickup works great. You do have to be a little patient, they whole process was probably 15 minutes, from arrival to leaving.

Geek squad very helpful.

Problem solved. Good service

They are great and knowledgeable but literally nobody answers the phone ever, i have spent over an hour on hold to ask a simple question. it’s a bit ridiculous

Jaelyn was amazing. Very helpful, extremely knowledgeable, and professional. Thanks very much

Found what I needed easy enough. The new register arrangement up front was unmanned. There were 2 lines, 1 for checkout and 1 for pickup. Since there was no one there, I waited kn the pickup line, which was staffed. After 10 minutes and 3 people waiting on the other line as well as people behind me, someone came up and told us to all go on the other line, now at the end of it I waited another 10 minutes because everyone else moved quicker than me. She could have just as easily just pulled people from the other line and rang us all in order. When I explained to her what happened she definitely didnt care, not even a woops. Its a minor thing but it wasnt even busy, the line got long because no one was at the registers and the customers didnt know where to stand so it became a mess for no real reason.

I pull up to buy some stuff. First Im told I have to order it myself. It would be outside and on a tablet. Then I have to pay before they look for the products. pay. Finally Ill have to wait 30 - 45 minutes!Not. Happening.I go around the bend to Staples. Im in and out in 15 minutes.In these trying times, good customer service will be remembered. So too will lousy responses to real problems.Circuit City, Tops, Square Deal, Radio Shack - all out of business. How price sensitive are customers? Speaking for myself, Ive driven 10 miles to save $20. Service is EVERYTHING!Best Buy, I hope you survive this. Too many livelihoods are at stake.Well soon find out.

I purchased a cyber power PC gaming computer, it’s by far the best computer I have ever purchased! Can handle almost anything!

Every product I have bought here has some kind of issues with it I dont recommend shopping here

As soon as I entered the security person greeted me and asked if she can help. She called a sales associate who helped me and checked me out. Very professional and efficient.

It would be too tough to say that it was the worst customer service experience I have ever dealt with, only because there was none to speak of. I went into the store to look a new phone since mine is on its last legs and spent some time near the Samsung display checking out the specs. I thought it would be pretty easy to be helped since there were at least 2 employees at the cell phone desk, but after waiting and waiting I decided to wander around the store. After about 10 minutes I went back and waited for anyone to approach and nobody ever did, at a point I didnt want to ask for help just to see how long it would take. After 30 minutes of waiting and a complete void of customer service I walked out with no new phone and the knowledge that I wont be going back to that specific store. I have been to a few Best Buy stores and had great service and help, this must not be on the list of things provided at the Patchogue Best Buy.

Needed HDMI cable. In and out in 15 minutes. First person I asked knew exactly where it was. 6 people on checkout line, 3 clerks. Everybody distanced and wore masks, hand sanitizer in several locations.Not bad for cyber Monday.

Customer service was great

Knowledgeable sales staff

Very well organized. Lots of sales help

Big, spacious, clean and organized store, helpful staff.

Helpful, quick. A associate helped find what I needed fast and was in and out. Nice!

Geek squad worked on my computer and fixed it! It was not running right from first brought.

Everytime I come here there is a problem. Prices arent as advertised online, have to order to store online cant buy in store and have to drive home and wait 2 hours and drive back wasting my gas. Wont be shopping at bestbuy anymore

Seemed understaffed. But quick service once I was able to get an associate to help

Clean store Associates were helpfull..will visit again...

Wors services i ever experience in any store.Not help in the dison air purifier.Was 36 minutes wearing for help and not one cam and a spoken to from door security for help and never got help.Went I was living after not one help a lady came was taking to from door security for a 10 minute and went I was living the store she offered assistance was to late wearing for not help very disappointed.Wednesday 24 around 9:30 to 10 am.Check your security cameras to verify to.And I was wearing in Verizon to by a smart wach for my wife to and samething.not help or services.

No one answers the phone to answer sales calls. Upon entering the store there was 1 person helping about 4 different parties in the computer section. Took a long time to find him and have been waiting to get the most simple question answered.

Great support from cashier