Great location! Easy access in the parking lot. Super clean when you walk in. Absolutely everyone who works there is always smiling and welcomes their customer when they first walk in. Also they actually play music in their store! Not like the post offices with no music and feels like a prison when you walk in. Also I didnt realize they do major/large scale printing at a super high quality! Love the people, love the store. Its great! Keep it up yall!

EXCELLENT customer service. Extremely kind, makes me proud to be an American AND I will never go to another mail location if I can help it.

Had a misunderstanding and the staff specifically Matt, tried to and did rectify the situation. Very appreciative of the service and understanding

Was always afraid of going to the post office because I had a couple bad experiences. The first time I came into the Pasco Ups Store I was scared that all shipping places would be the same and I would have the same experience. BOY WAS I WRONG! Nothing but friendly people who truly want to help! I no longer make my Dad drop off my packages for me! I now get excited to do my Amazon returns, shipments and drop offs because I know I will be welcomed with a smile!

Great customer service Jantzen fought for all 5 of these stars.

Absolutely amazing customer service! Thank you!

A lazy UPS driver trys to deliver my pacakge once before dropping it off at the store. The store staff and owner went out of their way to help faciltate the delivery and show great professionalism, patience, and care about me, even though I am not their customer. They stayed in contact with me and did a great job making up for the bad coprorate policy and a lazy driver.

Shelly was amazing at explaining all the UPS store has to offer. So much more than shopping. I can not wait to grow my business with Shellys stores services!! Thank you for the wonderful experience at your store!!

Quick and SERVICE WITH A SMILETODAY, THANK YOU

This review has been long due. I have nothing but good things to say about this store. They have exceeded my expectations and their teams friendliness is like none other. I always look forward to coming in to say hello and talk to everyone. Thank you guys for everything! Stay awesome!

I went into ship my brothers remains to my mother in Texas they took care of everything. They packaged it an only charged for the postal fee ... very nice place an was blessed to have the help

I use this store often. Last week I was frustrated because I couldn’t get the return codes to pull up on my phone and the guy that was helping me was so kind and said not to worry and to take my time. That’s how all of the employees are at this location. They have printed stuff for me too and have done an amazing job.

We worked with Matt today and he went the extra mile to make sure our overnight package made it to its destination. Calling the Tampa Florida store and everything!!! Even with a hiccup in the journey he stuck with us all the way. We had sent a very important document so it meant a lot to us to be so well taken care of. A shout out to you Matt and RD 68 UPS store. Thank you for all you do!!!

They have an awesome team of workers at the UPS store. All of them are helpful and communicative about packages, returns, quotes, prints and more.The UPS store goes out of their way to help customers.

Great customer service! Overall great experience, will definitely come back for all my printing and shipping needs!

Seriously the worst about masks. Ive been here half a dozen times since Christmas, every time at least half the employees are wearing the masks under their nose. Today it was all of them. Once one of the employees had no mask at all. And they never care if customers are wearing masks. At least 4 times there have been a customer with no mask.

The Pasco UPS Store is a Print Shop that Ships! Shelly Barnes and her crew are absolutely fantastic to work with. Ive placed multiple promotional printed material orders through them and always have been impressed by the quality and responsiveness to my desires and specifications. The prices and turn around times compare favorably to the competition as well. Give Shelly a call for your printing needs today!

This is the friendliest UPS ever!! They always treat me nice and today one of the employees help me with his own money paying the change I didn’t have that moment.I love coming here, but this specific act of kindness is what makes you enjoy your visit.I wish I knew his name, He made my day. Thank you!

I have been coming to this ups store for 5+ years and the customer service here is awesome, I like that when you walk in there is always someone greeting you first. I always get great service when I go I have family member that live out of state and they give me the best options for mailing my packages reasonable prices and I am happy with what I get.My most recent great customer service was I needed some wedding invitations printed (on short notice) and they were generous, and had them ready for me that same day. I wasnt expecting that It was a big blessing for me. There kindness towards other shows how much they enjoy what they do. Thank You for the blessing you give to others.Lisa R. : )

They handle any of my shipping needs and are super friendly!

Shelly and her staff are amazing! They have quick respond times and the quality of their printing is by far some of the best Ive seen. Ive used them for a lot of invitation printing and Ive never had a problem. If theyre unsure about something, they take time to call and get a clear picture of what youre wanting. I highly recommend them!

Exceptional service, Shelley helped me put together a print out of various files needed for the presentation. One of our team members missed her flight from Seattle and we need to reprint the presentation materials and we got it done with Shelley’s help. Thanks again.

I have used this store for the past 3 years for all my business needs not just shipping and packaging but printing as well. They are EXCELLENT in both customer service, pricing and always willing to go the extra mile to ensure their clients are taken care of. Love the UPS Store off of Road 68. Thanks Randy and Shelly for always having the best staff and working to make sure the job is done right!

Love this store! Awesome staff! They have great prices on all printing. I had pictures printed on foam boards that turned out beautiful!

Shelly and Elsie are just 2 amazing individuals with great customer service!!! Ive had business cards done by them, logos, and many other detailed things. The work is just perfect and exactly how I wanted it. Thank you so much again.

Shelly and her team are true professionals who care about the quality of work they do. It has been 2 1/2 years since I first started using their services. They have always gone above and beyond!!

You know how most places say one stop shop well Shelly and her amazing crew at the Pasco UPS Store are taking that to a WHOLE NEW LEVEL!! Not only do they do all the things you would expect, but they do SO MUCH MORE! The recently helped me design graduation announcements, mailers for my business AND sales collateral. They even have their own in house design team who help me make my vision a reality!

Simply the BEST customer service and pricing! I moved out of State and needed to use UPS freight service to ship computers and many household items to CA. Randy, the store manager couldnt have made this task more simple for me. Outstanding, efficient and personal customer service. The price to ship an almost 500 pound crate (built by the UPS store themselves) was unbeatable. It was about a 1/4 of the price of other local UPS stores and freight shipping companies. Highly recommended!

Employees super friendly.

The UPS store off Road 68 is AMAZING! They have the best customer service and quality prints. I worked with Shelly and her team on designing custom business cards for our management company which she let me tweak until they were perfect. As well as gets prints turned around for me in a day when im in a jam! I appreciate all theyve done to help our business!

Fantastic service! I needed posters printed in a timely fashion, and when I walked in the door they had my order ready to go. The staff were friendly, the store was clean, and I they handled my order quickly. They have made a customer for life and I highly recommend them!

Would not ship an Amazon return and the two guys that were at the counter were very rude and not helpful. Avoid this place. I took my packages to another ups store and they were shipped with no problem. This store is obviously trying to make extra money tying to sell extra packaging that is not needed since the return instructions specifically reads the ups store will pack and ship your return for free unbelievable. If you read the owners response it is more of the same belittling of a customer with his sarcastic response. They did nothing to bridge a communication error on their part.

I’ve used the UPS Store in Pasco for several years now. They are always friendly and efficient and the experience is always positive. I was wary at first to get print services done at a shipping location, but I was very impressed. From postcards, to folders, to flyers, to mailers—and of course, shipping—this location has never disappointed me. I’ve even referred friends and other business owners to them bc they are so great at what they do.

First off, Shelly has always made time for me. So when I ran into her last week, I confidently approached her w/ a set of printing problems. She asked me some questions and provided me with fantastic solutions for each of my issues. I am very lucky to have such an amazing business to partner with. I highly recommend Shelly and the UPS Store on RD 68 in Pasco to EVERYONE!

Nathan helped me with several tasks for a bridal shower and bachelorette party I was helping to organize. He was efficient, friendly, and had everything in quickly! The ability to communicate via email was incredibly helpful! I definitely appreciate his ability to complete projects within a couple days notice as a few of my requests were last minute. I will definitely return to this store for printing and project needs!

Thank you UPS Store Pasco for being amazing. From shipping to printing they are the place to go. Need business cards, banners, flyers they do an exceptional job and at a great price.

I have nothing but great things to say about this UPS Store, the team there and specially Shelly. They have gone above and beyond to ensure success in my projects. Our office is located in Kennewick but I go to them, in Pasco because of their quality of product and customer service. I highly recommend them.

I get all my prints done here for work and my promotional events because everything is designed and printed correctly the first time. Also very time efficient and great customer service!

They have the friendly most responsive staff. I have done shipping and printing and they are excellent

This is a great choice for all your printing needs .I use them for envelopes business cards gift certificates and more . Prices are very competitive service has always been great . Locally owned and operated means a lot .

Quick in and out delivery of a return item.

Shelly and her team are world class. So much more than just sending packages!!

We use the Pasco UPS Store for our business needs. Shelly and her crew are the best. Very attentive and helpful with any projects. Thank you for all you guys are doing for us here at Patio Covers Unlimited NW ~ Stacy Ottley

It is high time I sing the praises of the incredible Pasco UPS. Normally I wouldnt think of a UPS store as a print shop but WOW have I been schooled. The people in this company have time and time again demonstrated their high quality abilities to me and my business with their professionalism, very fast turn around time and positive attitude. I can call them with my printing needs (usually in a panic lol) and they are ON IT. Thank you Pasco UPS!!

I’ve done a few printing projects here. Great service and has had a quick turnaround.

Took in a large vintage poster to get a copy made for a friends birthday gift. I was pretty certain Id have to send this out of town entirely to get copied because of its size and wanting a true replica in paper weight and color, not just a black and white copy on regular paper. Two people helped me on the project, the copy is perfect in color and feel and the price was many dollars less than I imagined it would be. Ill go out of my way to head to Pasco UPS store, theyve never steered me wrong.

Stopped in here to sign a will as a witness. The process was quick and simple. The staff was helpful. Apparently not many places will notarize wills, but they do here.

For fantastic service and convenience, this is our only stop in West Pasco for printing and mailing services. They always have enough people to get you in and out within 5 minutes and do so with a smile. The kids coloring table is an excellent touch as is the small basket of candy.Can be on the expensive side when comparing to other shops around town, but you definitely get what you pay for in all the right ways.

The UPS store has great turnaround on brochures and a banner for me.Great to work with. Highly recommended.

I ordered flyers for my LuLaRoe Launch Party. The pickup time was the next day and I needed them that night. I placed the order and then called the Pasco store. The girl I spoke to was so polite and helpful! She immediately started my order and said it would be done before they closed! She even offered to go above and beyond my order, and cut them for me!!! When I walked into the store to pick them up, all 3 associates were attentive and polite. They have earned a loyal customer! My first time there, but I will definitely be back!

I use this place for business, and they are always kind, courteous and professional. They offer extra services that I would not ordinarily expect from a shipping store that make my job easier.

Shelly BarnesUPS Store, PascoI mail gift packs to prospective customers upon request. A decade and a half ago I made the info packs on-the-fly and made them work.A few times it crossed my mind to upgrade the package, (It was pretty bad) but other things took position of higher importance. Plus, I didn’t really want to take the time to deal with it.One day Shelly from the UPS store on Road 68 invited me out to see her store. It’s right on the other side of Walmart on the left past Les Schwab. Nice little strip mall there.She showed me around and I met some of the staff. I asked her if maybe something could be done with my ad-hoc info packs.Problem solved.A couple days later she showed up with a good, better, best set of examples. She had completely reworked the map, the header and body were cleaned up, and she set it all on quality paper. What a difference!I can physically SEE the difference when a customer is carrying their paperwork towards me!It is SOOO much better! What a RELIEF to have it done.Now I will let a professional at UPS Store in Pasco do the copy/packaging work so I can do my work.Set-up fees and design were perfect, and turnaround was faster that needed.Thank you Shelly. I am a very satisfied customerKen Hatcher,Accelerated HypnosisRichland, WA

Can’t say enough about Shelly and her crew! We use them for all our business cards and brochures, they are always helpful and make sure we are happy with the results best customer service around!!!

Best customer service ever!!!!! Very consistent. They take care of & value their customers.9/23/21 - Kelley always does an amazing job! Thank you Kelley and everyone.

I love getting prints from the ups store! They are incredible to work with and they always go above and beyond for us!

This is the best UPS Store I have ever used. The staff is always happy and eager to help.I personally know the owners Randy and Shelly and they are such good people.My business is in kennewick and the drive to pasco is worth it when I need something printed or just shipping something UPS.

Great prices and options on printed products. Awesome customer service with staff who will guide you through the print process and help you get professional results.

Every time I go in to drop off packages or have printing done, everyone is so accommodating and helpful! This is the best UPS store in Tri-Cities by far.

Extremely friendly and helpful pros. I have never returned anything ever and today I was guided and taken care of.

Give these front lines people a raise !!!!!!!! Extreme Cx service 💯💯

Great Customer Service, Lisa was very helpful and friendly. Will definitely do all my shipping at this UPS store.

My company does business with shipping packages out weekly here. They are always friendly and quick with their service!

Every single one of the staff here are extremely friendly and kind to work with! They all know their job well too!

Incredible customer service. Helpful and cordial.

After Shelly sold this store an employee there thinks they are the owner. Very pushy

They are always friendly, helpful and go the extra mile! Thank you UPS Store!

Great customer service!! :)

Friendly staff and fast, awesome service

Great customer service, very responsive

Awsome .

Great service

Excelent service.