My wife and I were traveling to Texas, had car trouble’s, and swung into Bill Robertson Nissan and bought a new Rogue. They were very nice and got us back on the road right away. Adrian and the whole sales team were just great - friendly, knowledgeable, and went out of their way to get us back on the road ASAP.

Awesome customer service. Adrian was my salesman for my new purchased vehicle & he did an amazing job. Made the purchase go super easy & smooth in a great timing!

They were great to work with. They answered all our questions. Great experience. Adrian was awesome when I asked questions over chat and Jon was awesome when we came into buy.

We originally were looking for a Rogue, but after taking it out for a drive, decided it wasnt what we wanted. Cliff was able to locate a few Pathfinders in the area and ordered one in for us. When it arrived, it didnt have all the features we were expecting. Again, Cliff searched for, located an double-checked that it had everything we wanted. This car is perfect for us and we appreciate Cliffs helpfulness in finding our perfect car. We are so grateful that he was there to help and never made us feel bad about our high expectations for the vehicle we wanted.

I was in and out so fast I didnt even catch the service reps name. You guys are doing outstanding job!

My appt was for scheduled maintenance. It was quick and painless. They even vacuumed out my car!

My current car broke down and was in need of something reliable and I needed to find something fast. I requested more information for a certain vehicle on their site and it was submitted just as their dealership closed. I expected to be called the next day and was okay with that. But Alannah called me right away and helped me get started! I am blown away by the customer service from everyone I worked with the night I got my new car! The process didn’t take long to get it financed, which was amazing. I even brought my 3 year old and they did very well to help entertain him! Thank you Alannah, Justin, and Manny for helping me! Your kindness and help will forever be remembered! I can not recommend this dealership enough, thank you!

I had been wanting to purchase a car for a couple months now. I came into Nissan not knowing if I was even eligible. I loved the fact that they gave me options when it came to different vehicles that I had mentioned I was interested in. Once the bank approved me, they also gave me options on buying or leasing. They gave me all the helpful information that I needed in order to make the best decision for me. They also helped me get quotes for my insurance which was also very helpful.

I came back because I bought my last car in 2014. Your salesperson Adrian was excellent. He exceeded my expectation. He answered all our questions and allowed us to go through both cars I was interested to purchase. I didn’t plan on buying that day but it was quick and so easy i decided to go for it. I have always purchased my cars alone but this time my husband came along. He was very impressed by your dealership. Thank you and I know we are excited and we know this experience will continue as we go forward with the the service for my new Car.

My vehicle is due for its first oil change since I purchased it it was complimentary, I arrived five minutes early was told by the customer service representative at the service department that if I needed anything to check with her and it would be about 45 minutes to an hour. After an hour and 10 minutes I checked in was told she would come and find me when it was ready. This didnt feel very welcoming but I understand that its a business and theres a lot going on. I would suggest that if a time is quoted the customer service representative comes at the end of that and says itll take a bit longer.

The Salesman Denis was great no pressure was honest went over everything left nothing out very pleased with his service. set me up with my first service and had everything ready for me and pickup ready for delivery.

Jeff was fantastic! He was informative and friendly. He even sent us a video of the specifics of the car after we left to think about it.

I did not have a good experience here. The receptionist lady was really nice, but it seems she did not write things down on a piece of paper or use a computer to record what maintenance works needed to be done. She did not go over the checklist mentioning what else needed to be replaced or fixed after the maintenance was finished. Moreover, she told me the technician was not qualified or good for brake adjustment so that work was not able to be done. I need to get my hand brake fixed since it lost its grip sometimes even if I pull it all the way up. I was kind of shocked hearing that since a well trained technician should know how to do it. I really dont know whether I want to stop by this dealership again in the future...

AJ is awesome as usual. This has been the best dealership we have ever used. We will not go anywhere else.

When I get my car in there everybody was so friendly and very helpful.... But now the fired the whole good staff everything changed...some of them are friendly but some are really rude (I have a really bad experience in there)..its so stressful be in there honestly!! I hope they open their eyes before they lose to many clients!!

Adrian was so patient and kind. All the staff was so attentive and friendly when I was in the dealership. Definitely the best car buying experience I have ever had.

In 2015 I purchased a 2015 Nissan Altima with 3 miles on it. At 85,000 miles (July 2021) it threw a judder code that Aamco told me about. I left the gal (service manager) a detailed message about my issue because it was covered up until 84,000 miles. I not only didnt get a response - Im pretty sure she ignored it. Went and bought a Honda. CVTs in those Nissans are garbage. Never again B.R. Nissan. -Peace✌🏽

Took 2 different vehicles in and it took over 8 hours to find the problem on each one on different days, and then be told they cant get the part that has a lift time warranty on it. Had to take it to another shop who found the correct problem and they called you guys back

Ian was fantastic. Service was quick and efficient. Happy with the work done and the quick turnaround time.Thank you.

I worked with AJ to get a new car and trade in an older versa. It was a very smooth, professional, non-rushed, no hassles approach and working with AJ was easy, he was always open, honest and if he could not answer my questions, he found out quick from another associate or the internet.

It took way to long, they had my car for over 3wks. Nissan warranty only let me have a loaner car for 1 wk. The same day I finally got my car back the gard under the car flipped down, scraping the ground. They didnt put in the bolts or clips or whatever holds it on. It makes me wonder what else they may have forgotten. Now I have to take it back in. Im not Happy with the whole experience.

The absolute easiest, and best car buying experience I have ever had! I came from out of state on a Sunday afternoon, worn down from dealing with incompetent and untrustworthy dealers all weekend, without much hope, and Bill Robertson Nissan made it happen for me. I got a vehicle that was better than I had hoped for, with a great price, and EXCELLENT CUSTOMER SERVICE. They treated me as though I bought the most expensive car in their lot, and it was far from that. I dont often give reviews, but I woke up this morning feeling like I have to do more for the great car buying experience I had! I would say, give them a try, you WONT be disappointed!

I took my car in after my own mechanic said the issue was the transmission. 160 dollar diagnosis fee and Im sent on my way with the issue not fixed. I was told they wouldnt drive it due to the snow and I need to come get my car. Wouldnt you know it, I had to bring my car back in and have the transmission replaced.

Looks nice but took longer then I expected.

I had my oil and transmission fluid changed. It took less time than I expected. I like that they were considerate of my time.

As usual, all your employees were a pleasure to work with. Lisa in Service, Max the shuttle driver, the fellow who took my money lol. You are such a nice dealership, I really wish I had bought my (used) car from you.

They treated me with the utmost respect, worked hard as a team to get me into a vehicle despite my current credit situation. Even found a vehicle that im proud to drive. I believe I deserved a chance and they did just that. Its not easy for many people to get financial loans but that didnt stop them from working on my behalf. When they say they will work hard for you they mean it. Manny, your a good man thank you sir.

Complimentary oil change went well and I appreciate the tire rotation and safety check. Customer service was great.

They were able to fit me in for an oil change in a short amount of time.

I cannot say enough great things about this place! At 34 years old Ive had a lot of experiences both good and bad and this one was still one to top the charts. I had 2 salesman that were absolutely amazing to work with. They worked with the banks and my unique situation 4 hours getting me into the right car without being pushy or allowing me to compromise what I needed for my family. Make sure you go see Ruben today!

Im super busy all the time and had to reschedule at the last minute so Went in for my first oil change..super friendly .willing to work with you on my hectic scheduled time and even have a shuttle to pick you up after your car is completed..Perfect!!!!

Alberto and Justin are amazing! Thank you guys for helping us find a car

After a terrible experience at another dealership where I wasn’t given the time of day, I am so happy with how I was treated at Bill Robertson. From start to finish. My initial inquiry was taken seriously from the get go and never felt judged on if I “fit” their sales type. Being a young woman looking for a good reliable budget friendly car wasn’t easy. Isha was absolutely wonderful to work with. Months later I couldn’t be happier with my car.

We had looked at 5 different vehicles at 4 different dealerships and next to the Chevrolet dealer, you guys did a great job and your vehicle was the obviously the one we liked. All sales personnel were thoughtful, professional, but not pushy. Our personal salesman was outstanding and would recommend him to anyone.Sincerely, Bonny and JD Gonyer

Do not recommend doing business with these guys.My car had broke down but I was able to drive it to Nissan to check it out having very little experience with cars they manipulate me into buying a new car which I love though I have to pay to own it.My other car had been paid off so they toke advantage of the young seeking honest professionals.Do not recommend doing business here.

Over all pleasent

This is actually a great place for some services for my car. I have a 350z and have a lot of the work done here. They remember me every time I come in and are friendly to me. I have found them to be honest and up front. I have had a few issues with my car and they have been there with advice and recommendations. Very knowledgeable for my car and great for me

Great customer service.

Took our van in to have a oil change and the cd/DVD player replaced under warranty. They damaged the dash when replacing the unit. Had Zac look at the damaged done before leaving the car lot. He apologized and assured me that it would be corrected and he would order the part to fix. After a week had passed I called left a message for Zac. Zac quickly returned my call and he informed me the part was ordered and he would call when it was in. Over 4 weeks passed and no phone call. Again I called Zac left a message. Zac returned my call that same day to let me know he was trying to find out if the part had arrived and as soon as he did he call. Two weeks passed and had not heard from Zac. Again I called to check on part. I was then informed by Zac that he needed to talk to Lisa and see how they were going to handle it and he would call me back. After 2 or 3 weeks I called Nissan service department and we scheduled the repair for the damaged part on the dash to be replaced. I was told it would be fixed same day and Zac would call. We received a phone call the following afternoon from Zac. The van was not ready and they were waiting on replacement parts needed that they had broken when replacing the dash the previous day. The next afternoon we received a phone call from Zac letting us know the van was ready. The van was picked up that evening and parked in the driveway. It wasnt until 3 days later that I looked at the dash in the daytime. Then realized they had not replaced the part and more damage to the dash. The dash was now separating caused from a broken clip. I have called seven times to discuss this with Zac. I was told he was not in and they would give him the msg. I was told he was at lunch and they would give him the msg. I was told he was with a customer and would have to call me back. I expressed my frustration with it to the girl in service and she assured me she understands and would personally call me in the morning when she was standing next to Zac. No phone call. I am done trying. I will take my business elsewhere. It is not worth the headache to deal with Bill Robertson Nissan. I would not recommend this dealership.

The staff is wonderful. Always helpful.

Theyve surpassed my expectations. The service team definitely defies all expectations. Great customer service experience. Always very friendly and helpful. My number one dealership in the area.

AJ, my salesman deserves a raise. I will definitely send family and friends his way.

Isha, Cliff and Zack are an amazing team! Thank you so very much! I love my new car and I appreciate the follow up, answering my questions, addressing my concerns and especially for your patience .

Very informative and good customer service.

I came in expecting that I would be turned away and be left with no car at all when I unexpectedly lost my car. Isha was amazing though. She listened to my situation and seemed to genuinely care and want to help me. She worked magic and got me into my 2020 Kicks SV and I am absolutely loving it. I will always refer people to Bill Robertson and Isha specifically!!

John and Adrian were wonderful, the GSM was kind and patient. I appreciated the experience.

I strongly advise friends and anyone who reads the commentary. Quickly go to Nissan. Help me with all their strength.thank s Bill Robertsonn♡♡♡♡

Went for oil change and tire rotation. those services were done promptly with good feedback.But the service was to include a carwash. When I returned hone I saw the car had not been washed.

Excellent customer service! Quick and more than expected from picking vehicle, purchase, and 1st oil change! Highly Recommend!

Isha was very accommodating and extremely helpful. She went above and beyond. Very personable. Did everything she could to get me the deal I wanted. Great sales person. I didnt fell pressured but also felt like she knew what she was talking about. 10/10 she deserves a reward from the owner.

Best car buying experience ever!

During the routine service I was informed my car had a leak that was covered under my warranty. I’m very happy it was identified. My technician was very helpful. Parts were ordered and an appointment was scheduled!

It was the most pleasant vehicle purchase experience Ive ever had.

Our sales guy was Jesse Madrid, he was very kind, respectful and helpful. He was very patient and understanding. For our purchase taking the majority of the afternoon we were never board. And they gave us advise to help raise our credit.We want to say THANK YOU!

Communicated with Alberto online about two mid size SUVs availability. He confirmed went over prices and scheduled to go in next day. He was prompt responding but without the pressure most car salesman give. Went in the next morning test drove them, got paperwork done went in with financing in place but they got us a better rate. Will recommend to others. Was a pleasant, smooth experience.

Shout out to AJ for helping me get a brand new Nissan Versa without any troubles or games!!! Thanks also to Justin for making the signing of the papers easy and worry free. Both were very upfront, honest and helpful! Highly recommend!!!

Fast, fabulous service. Not done with the process. Im disabled and can only withstand a couple of hours at a time out. They took my information, and will do the paperwork and offered to bring the car and paperwork to my home tomorrow. Ill be purchasing tomorrow if the numbers work for me. Gage Sullivan was terrific.

I am so greatful to Nic the general manager and Alan my sales consultant here at Robertson Nissan. They treated me and helped me like I was family. Not only did they drive the car to me to test drive but they helped me attain my dream car. I had gone through an accident that totaled my car and they were patient with my insurance to help me get my new car. I have never seen or experienced such great service. Thank you guys!

***UPDATE***Manny Sanchez the sales manager gave me a call today, I THANK YOU VERY MUCH for making this right & going beyond helping me with this situation! If it wasnt for you I probably wouldve never gotten an answer. Thanks again!I have yet to recieve a call back from Justin or Kevin in regards to a maintenance contract reimbursement. ITS BEEN MONTHS this back and forth stuff is really unnecessary. The fact that Kevin let me know that the reimbursement was sent to the bank, so I check with the bank and no deposit has been made. Ive tried to reachout 3 times after that conversation!! Left voicemails and have yet to recieve an answer or call back! Very unprofessional! Nissan has been my go-to car dealership, I have referred friends and family with successful purchases. very sad that I cant get at least a call back to know the truth about whats going to happen with that money! Take your business somewhere else these people are a joke!

I had light bulbs replaced and new front wipers by the mechanics as I would have broken the lenses trying to get to the bulbs. Also some overdue cabin filter replacement and headlight lens restoration. Plus the oil change... The difference is AMAZING. I can actually see the road on dark and rainy nights!

Zack and Lisa are always so awesome and helpful. They helped me with something they about didn’t have to and I don’t think they understand how much I appreciate it. I’ll never make the mistake of buying a car from any other lot again. Thanks so much!

The staff was super friendly and efficient. They were all very welcoming. I communicated mainly with Zack and each time it was a pleasure. You have a great service team!

Adrian, was an amazing help in finding what I needed even when I did not know what I wanted. My sister and mom need cars too and we will definitely be coming back.

This place sells LEMONS so watch out... Buyer beware!

I am always just delighted with the service department and their excellent abilities. I always feel as if they are giving me topnotch service, and are concerned about the value as well as the quality. It truly is appreciated.

WHILE I WAS GETTING 4 NEW TIRES PUT ON MY 2018 ROGUE,, I HAPPEN TO ASK AT THE COURTESY DESK IFTHEY WOULD SELL ME A LONG SLV GRAY NISSAN T-SHIRT, SO I COULD GIVE IT TO MY SON FOR HIS BIRTHDAY. THEY SAID ABSOLUTELY!!!! YOU MAY HAVE ONE FOR FREE!! MY SON LOVED IT!!!

Truly excellent. My service advisor Zac Was able to accomadate me by getting me in early because everything going on in the world . I found this to be a total blessing. I am so happy with all that bill Robertson does and look forward to many more years of service with them . they are all awesome and I never worry about any thing when they are on the job.Keep up the great work Bill Robertson and crewThank youBrad

Great experience!It was my first time buying a new car and Bill Robersons Nissan was definitely the best place I could have ever chosen. They helped me to get better credit options and the car that was more appropriate to my needs. Amazing customer service, great cars, great environment. They also speak Spanish and are always willing to give detailed explanation to any question.I am very happy with my new car, I definitely recommend this place and Jessie, he was super awesome!!

I am so in awe!!!!! I took my nasty ‘farm truck’ (Ram 2500) for a detail and they made it look NEW!!!!! It was gross!!! I’m telling you, it was bad! I will ALWAYS use Bill Robertson for my service needs..... and in addition, we have bought several vehicles from them. Their sales staff is fantastic....... BUT AFTER THE SALE!...... SERIOUS PEOPLE, these guys after the sale is second to none!!! Even with a vehicle that they DIDNT SELL.... they took care of it like it belonged to them!!!! Props to the detail crew! If I could give them a million dollars each I would! They came to look at my vehicle with me..... THEY weren’t happy with the way it looked (although it was fantastic) took it back and worked on it some more. I LOVE THESE PEOPLE!!!!

Will, Cliff, AJ, and Jeff were all great to deal with. Aj and Jeff were very knowledgeable about all the Nissan products, rebates, vehicle pricing, and most of all, they know how to treat a customer. I feel I was treated more than fair by Will when it came to my trade in vehicle and that Cliff did an outstanding job getting the numbers down to where it worked for me. My son is due for his first car and I guarantee it will be purchased from Bill Robertson Nissan. Thanks for everything guys!

While visiting we had an issue with our Nissan Altima. Bill Robertson Nissan was recommended so we made an appointment. They were on time, friendly and very competent. I wish we didnt live so far away as I would have this dealership do all my maintenance and repairs. What an amazing experience this turned out to be! As we left we encountered Debbie [the co-owner], we thanked her and I told her I felt like I was home here. What a comfortable and welcoming place to be! Thank you Bill & Debbie Robertson for making something that could have been miserable so pleasant. And a huge thanks to Shane in service for be so patient when I was not.

John is one of the best people I have ever worked with on any purchase. He gives the facts as they are and is extremely knowledgeable about all facets of the truck and the process. I will make sure to buy my next car from John and will be telling all the people I know in Walla Walla and beyond to check in with John if they are buying a car. I live in Walla Walla and travel to tri- cities all the time and this was the most fun I have had buying anything in a long time. Thanks John!

I brought my car in for repairs to the hatch back because it would not open. When I arrived the person there could not get up out of her seat to greet me which has occurred every time I have arrived for some type of service. After waiting at my car for several minutes, she finally said hello from her desk, not even looking up. I was somewhat surprised because Zack always greets me and checks me in at my car. Then, to make matters even more uncomfortable she started to argue with me about why my tire light was on. This was 7:15 in the morning and no one was there, so I am confused to why she was conventional at this time in the morning. However, once Shane arrived and gave me a call about my car, I was once again restored with the same respectful treatment as I have so many times before. I really appreciate Zack and Shanes customer serves.

Two star because if you want something absolutely basic done they can help with that but if you start to get into technical things about nissans then they have no idea.

Great service and knowledgeable staff

For the first time in a very long time, I felt like I was provided honest service from a dealer. The communication and professionalism from the service tech (Zach) was exceptional. My car was repaired under warranty in exactly the time they said it would. So far the repair (transmission judder) appears to be resolved.

From the moment I drove onto the lot to the time I drove off the lot, I was treated with kindness, respect and professionalism. I appreciate everyone in the service department. Youre all the best!

I’m currently deployed overseas. Before leaving my wife wanted to purchase a vehicle that was reliable and safe for us since she would have to drive our newborn around. Well that didn’t go as planned. She was unable to use the vehicle since recalls on the vehicle prevented her from using it. Recalls that had been in place for almost 2 years. You would think they would inform some one expecting a baby and who’s husband was deployed. I wonder if this may be a standard practice? I would discourage anyone who is deploying, or expecting a baby from buying a vehicle from this dealership.

Came in for a 65K service. Very quickly done. Much sooner than expected.

Will, Jesse, and Alberto were the gentlemen that assisted me with looking at, and ultimately purchasing my new 2018 Hyundai. Alberto was kind and very helpful. He wasnt too pushy like a lot of car salesmen. Jesse assisted with the negotiations, and was very kind and cool to talk to. He had a very realistic, but relaxed approach to me which was great. Lastly, Will (The Sales Manager I believe) was great to talk to and work with as well. Although I wasnt given the ultimate sales price that I wanted, he handled himself with professionalism and poise. He treated me with respect and great to talk to also. Thank you Bill and Debbie Robertson Nissan for making my car buying experience a great one. I appreciate it!

Went in to browse and left with a new truck!! No pressure to buy just very helpful in finding a best way to suit us!! Very happy and love the color of our new Titan!! Thank you for all the help Jeff and rest of the Bill and Debbie Robertson crew!!

Their shuttle service is amazing!!! I sadly didn’t get the drivers name but he was the sweetest guy with an awesome sense of humor. You guys couldn’t have hired a more outgoing person to run the shuttle. I took my car in because it had 2 recalls on the airbags and I was told it would take 3 hours, I was dropped off at an appointment and sat there for an extra 2 hours waiting for a call that my car was done but I wasn’t receiving one. So I decided to call bill Robertson and asked about my car situation and after a series of transfers I was told it would take an extra 4 hours. I took my car at 8am and was originally told it was going to be done at 11am and changed to 3pm. I was frustrated but the shuttle service seriously made up for it. They picked me back up from my appointment and the driver got off to tell me he has arrived and even opened the car door for me. He dropped me off at home and with no hesitation let me know he would be willing to pick me up when my car is done. Thank you for the shuttle service, such a great addition. And to top it off my car was vacuumed and washed, defiantly made up for the wait

Zack in the service department is always super helpful. He came out to answer all of my questions about my new car before he went on his lunch

Lisa and her techs have CONSISTENTLY exceeded my expectations every time I have taken my truck to them for any issue. Friendly, professional, knowledgeable, and they care about making me happy, and off-setting any imposition on me when something unusual comes up. I couldnt be happier!

Although I didnt purchase a vehicle here, not because I didnt want, they just didnt have the truck I was looking for at the time, I would still like to recommend Jeff Jackson! This guy is stand up, honest, and returned my calls ASAP! I know right? Not your typical car salesman/or sales lot! I wish I was able to have purchased here, how ever I did still end up with a Nissan Titan, and we love it! Thanks Jeff for the experience! I sure wish there local competition would take notes!

I am the type of buyer that likes to walk the lot to figure out what I really want. Alfonso let me be me and didnt try to push me in any particular direction. I really appreciate that. He let me walk away without hounding me and I returned with my wife to pull the trigger. I like that he wasnt worried about losing my business. He was a happy camper to see me drive back up and the purchase process was smooth and easy. Great staff all around! We will certainly be back next time!

I work a lot with Zach in service and they is amazing. He keeps me updated on my cars via email and calls me if theres something important we need to discuss. I work with a lot of dealerships and its hard to find service writers that actually know what they are talking about and Zach knows his stuff. Highly recommend Zach in service.

FAIRLY PROMPT SERVICE, CONSIDERING THE CONDITIONS WE LIVE UNDER RIGHT NOW

I always have an awesome experience atBill ^Debbie Robertson Nissan!Lisa the service manager is amazing and so is her staff!

I was well pleased with Bill Roberson Nissan. The staff was very courteous and efficient. I am looking forward to doing business with them in the future.

What an awesome experience!!! Thanks Debbie for taking time out of your day to talk to me (like you always do when i go in for my oil changes) show me your personal car and all it does!!! And a big thank you to Jessie Alvarez for taking your time and having patience with me and showing me everything my new car has to offer even though it was after 7pm. You guys are great!!

Incredible service that went beyond expectations. very impressed by our salespersons knowledge and professionalism. If youre in need of a vehicle look up John Paul @ Bill Robertson Nissan.

Sales manager should be more professional when troubleshooting issues with potential clients. I was shocked at how a family member was treated considering car sales is ALL ABOUT customer service. You dont only lose one potential client when you treat people this way. You lose many.

Staff is very nice and make you feel at home.

Great Sales Great Service

Zach is always friendly and has great customer service. I appreciate everyone there as we have always been treated well!Thank you

I have purchased multiple vehicles at this dealership. All from Jeff Jackson. He is great at building relationships with people and the funny thing is this...The last car I purchased was 8 years ago, but because it was such a memorable experience, I made the decision to see Jeff first.What I liked about this particular experience was how seamless everything was. I didnt want to spend all day at the dealership and Jeff made the purchasing decision/process simple and easy. He is a great asset to the dealership...definitely a special dude.

I walked in the dealership, was approached right away. They listened to what I wanted, and did not waste my time. I was treated in a very honest, straight forward manner. Everyone was friendly and helpful. It was a very pleasant experience.This is the best experience that I have had at a dealership. Usually they waste my time and dont answer my questions. I usually get the feeling that the salesmen are not up front. This time was very refreshing! How uplifting !

The salesman was very nice. Unfortunately the rig we were interested in was pretty beat up. Then the mechanic tried to say the transfer case noise was ok, but to not make sharp turns. I would go back here and will definitely do my own inspection!

They were very nice and they took care of my vehicle in a timely manner and I appreciate their friendly service. They always do an amazing job!