Genuine Auto Glass made my windshield replacement a pleasant experience. Crystal was amazing and did all the work with the insurance company so I didn’t have to deal with them. The windshield looks like nothing ever happened and the calibration is perfect. Crystal even mentioned they’d fix any future rock chips on the house. Great customer service and friendly, fast staff!!

This place is the best. After getting the run around from 2 other companies my insurance company sent me to they finally sent me to Genuine Auto Glass. The staff was super friendly and the service was really quick. They had my new windshield with the correct tinting done in no time. I would absolutely recommend them to anyone.

Fast, quick and friendly. I give them 5 stars for their professional and great customer service.

Let me start by saying I live 90 miles from this shop. It was the closest with the calibration equipment needed for my windshield replacement. I dropped my vehicle off at 8am, and they reported they would have it most of the day. Not only did they do an amazing job, they completed the work right after lunchtime, so I had ample time to head back to pick it up. I only wish I didnt (amazingly, and not in a good way) get a huge rock chip 25 miles into my trip home from this establishment!

Fast, easy, great cover-up!!

Fernando was great! Great price on time and quick response. Alyssa was also great. Highly recommend

These guys are absolutely the best in the business! Ive had lots of Glasswork done over the past 50 years, and these days you really gotta have faith and choose wisely. You can only hope that whomever you decide to go with, they wont screw the job up! I recently needed to replace the windshield on my Audi, so I began the process online. I searched for only the top glass companies within 100 miles, read their sales pitches and the customer reviews, good and bad. Then I called the Audi dealership to ask who they used for their glass work, and asked if they recommended a different company based on their personal observations and experience. They said Genuine Auto Glass, hands down. Then I called Archibalds Auto Inc. (The dealership where I bought the car) and once again, without hesitation, Genuine Auto Glass.Finally, my insurance agent who happens to be across the state away because I moved a few years ago and I trust them. I asked if they had a favorite glass company based on their experience and their clients feedback and to my surprise, Genuine Auto Glass again! They liked Genuine because they are a local company, and have several locations all over Washington. They are also a family- owned business and people really trust them because of their their business ethics and the quality work they consistently do.So I called Genuine at around 4:pm, and they were very helpful and pleasant to work with, and was able to schedule someone to come out to my house and replace the windshield the next day! John, (the technician who did the repair work) was 100% professional and really knew how to do the job right and quickly. Its perfect! Genuine Glass is perfect, just like everybody said they were. Great job guys. 👏 Thank you. 😊

Incredible service. The sunroof glass on my car broke and the owner helped look for a replacement. After I ordered and received it he changed in 45 minutes. Polite, professional, friendly and offers warranty on his workmanship. Definitely will be my place of choice if I ever have windshield issues again. Its worth noting that its the only place I found in Richland that would work on sunroof replacement.

A+++ service! Wiped our dash clean, vacuumed the front, replaced our windshield and calibrated our cameras, AND gave us a huge container of free glass cleaner. Wearing masks and have clean practices. Professional, courteous, and fast! Thanks guys!!

On time. Fast service. Quality work.

One evening, a small rock, or perhaps a tiny meteorite, took umbrage with my front windshield and cracked a mighty crack across my van’s front windshield while I was driving a handful of small animals who call me dad to a locally owned eatery because I was too lazy to cook a proper supper. Anyways, 4 months later, after giving up hope that the crack was going to fix itself, I started calling around and contacted Genuine Auto Glass.They offered a great price and came to my residence swiftly. Their man, Wesley, was friendly and so helpful. I found both the auto glass and their service to be quite genuine. I plan on using Genuine the next time a small rock costs me hundreds of dollars, which judging by the newness of my windshield should happen within the next few days.

The folks at Genuine Auto Glass in Pasco, WA, were so nice to work with!!! Professional and thoughtful customer service, thorough investigation into the proper glass for my hard-to-fit vehicle, and on-time service makes them an A+ in my book!! The ladies in the office were especially pleasant. I will continue to use them for any auto glass work I need in the future!!!

We were referred here by Sherllel Chevrolet in Hermiston OR. The service here is exceptional!

They did a great job on replacing my windshield.... at not to high of price and they came to me .........

Good serviceProvide mobile service

Westly was friendly & when he was possibly going to run late the scheduled time he called & told me and apologized. He had gotten stuck in snow out in Finley leaving a customers home. But is now unstuck & on his way.

Good prices and quality work done quickly.

Friendly staff and comfortable waiting area of your are brave enough to be inside.

GREAT PLACE FOR GLASS REPAIR. SAVED ME A LOT OF MONEY COMPARED TO COMPETITORS QUOTE. BECAUSE IT WAS A BACKHOE THEY CAME TO MY SHOP AND HAD TO MAKE AND CUT THE GLASS RIGHT THERE. VERY PROFESSIONAL AND PAID ATTENTION TO DETAILS, I WOULD RECCOMEND THEM TO ANYONE. JOHN

Theyve fixed windshields on multiple vehicles I own, even semi trucks, I will always come back to them.

I was recommended this place by a family member and I am very glad I went with them! Amazing customer service! They helped me make my claim through my insurance and answered all the questions I had. Service was very quick too. I was expecting to wait for at least 2 hours for my windshield replacement but it only took them 40 mins or less. Great service from the moment I called to the moment I left the lot. I highly recommend Genuine Auto Glass.

Top quality stuff

Great business to work with! Superior service to any other glass place in the area.

We were passing through Pasco and had gotten a rock chip in our windshield early that morning. They got us in before the shop even opened, fixed our chip within 10 minutes, and gave us a great deal! Great staff and very kind!

Was very happy they where able to make it out to my work the same day I got a very deep rock chip. They said he would be there in the afternoon, half hour later got a call from the service guy saying he would be there between 11-12. He showed up even earlier then he said! Was very nice and pleasent to work with. AND on top of making the rock chip look almost non existent, he noticed some filling was coming out of another rock chip I had replaced 9 years ago, and he just fixed that one as Well! I was very happy to hear he did more then was expected, and I would have never known it needed to be redone! To be honest, they where the 3rd company I had called that day to get my window fixed, but from now one, they will be the first ones I call!! Thank you

These amazing people are so nice and professional. They are authentic and they beat the price of another major chain by $50!! I was in and out in no time and the office personnel were smiley, cute, and efficient! 5 stars!

Just recently my rear view mirror got detached from my front window. I had no idea how to put it back up and after a failed attempt to do it on my own, with store bought rear view mirror adhesive, I decided I needed to try something else. My husband had just left town on a work trip for a couple of weeks and I was very stressed out. I literally cried to my husband Why do bad things happen to good people?. Somebody recommended Genuine Auto Glass to me and I am glad they did. I went in as soon as they opened and they took care of me right away. The best part was I asked how much I owed, in hopes it wouldnt be too much because I was counting pennies that week, and the owner said it was FREE. I walked out of there with tears in my eyes. I had a bad week and they managed to turn it around. Thank you Genuine Auto Glass. You have no idea how much that meant to me. I know it was small but it was a big deal for me. Thank you!

Great customer service and product. Very much recommend.

I had a small rock chip in my windshield and not only did they fix it for free, they gave me a complementary glass cleaner! I was in and out in less than a half hour! Super impressed by the customer service!

Appreciated their service and ability to work the schedule to get us in and all repaired on the same day. They offer a warranty on their work. I would highly recommend them to others.

Ive had two windshields done with them one mobile service and one in shop. Top notch service and quality workmanship at a reasonable price.

Craig crystal in the entire crew in Pasco are awesome thank you guys for all your help

Loved working with the staff, super friendly and knowledgeable. My windshield replacement went smoothly and guaranteed 🙌🏼 I could be happier!

I have been doing business with this company for many years. I highly recommend them to anyone who wants quality work and service.

Super fast and friendly. They came to my house and did it right there!

Super fast and friendly!

Hands down best Auto Glass shop in town. Highly recommended. Best prices and best service.

Rude phone customer service when I tried to ask about window treatment possibilities. She kept asking me the same questions, acted offended by my questions, and interrupted. This should be a simple communication exchange.

Fast service good prices friendly customer service

Great Service and Impeccable work!

Great place 👌🏼

Very professional, and fast!

Great work

Great customer service!

Very speedy, great service

If suddenly I was on the Clearwater Highway and a pebble appeared out of nowhere and hit my glass