Phenomenal Customer Service! Kevin was amazing and worked super hard to address all of my concerns and got me lined up with the perfect tires! IM SO HAPPY I CHOSE THIS LOCATION! Very professional and friendly service! Also had a really good experience with Eddie who put in the extra effort to show me the space I had for a spare. The team even put one of my new tires under to check clearance and safety of the tire!I WILL BE BACK!

Very friendly staff. They took great care of us. We had a flat during our last adventure. This was the closest Discount tire to our campsite. They got us right in and fixed us up under warranty.I even bought a matching spare in case theres a next time.

The customer service provided by Reggie, senior assistant manager, was on point. I would definitely recommend to anyone looking to buy tires to go check out this location. Friendly staff who provide excellent quality service.

You can make appointments on line after hours or call in during business hours. They are polite and professional. They get things done in a very timely manner. They are now my go-to place. You can see where your car is as far as when they start work and when it is done. Very handy.

Im from out of town and had an issue with the balance on my new tires. Kyle was super helpful getting my van in to the shop quickly and the guys did a great job fixing the problem so I could get home. Highly recommended!

Excellent customer service, upon calling ahead of time I was able to make sure that they had in stock the tires I needed and also set up an appointment time that worked for my schedule. Upon arrival there was 7 customers in line, I asked the first available employee to let someone know that I was here. Within a few minutes my vehicle was getting a set of new tires, the employees worked as a team got the job done and within a short time I was on my way. The store is clean, well lite. Handicap parking and access up front.

Very friendly and helpful staff, both in person and on the phone. I highly recommend Discount Tire in Pasco!

This location continually, with every visit, provides, timely, outstanding customer service! I was formally a long time Les Schwab customer; Kevin and staff just knocks it out of the park with the best customer service I have EVER experienced from a tire shop!! THE BEST bar none!

Amazing fast and friendly service from Kevin and the team here! Hit a pothole and blew a tire driving in last night over the pass. They got me in first thing this morning and back on the road within an hour! Couldn’t be happier!!!

I called in & ordered tires, they didnt have them in stock but was able to get them in a couple days. Excellent customer service, great tires, & exceptionally tire crew. They got the tires in, called me & I was able get them calibered, balanced & on my car. All for a very reasonable price. Highly recommend!

Quick and easy service. Was able to check if they had my tires online beforehand, went in-person to make an appointment which they had available next day. No problems.

Great staff and prices

We buy all our tires here, great price good customer service. The store is under staffed too many phone calls and too few employees. The employees work hard but deserve more help. Attention management staff your store to keep good employees.

The best tire place in town good employees good people I highly recommend it I ben with this guys for years never had an issue

Excellent customer service and always happy with the recommended tires. These guys work so hard and always treat me like family. They are taking extra precautions due to Covid and doing it with a smile. Great work guys! Thank you!

The techs that did the work were very good but the close-out by office staff was terrible. They just couldnt get it right and were argumentative about it. Wrong vehicle and odometer reading on the invoice. It took SIX tries to get it right.

Had rim guards on my BMW so most places wanted to charge more to remove them. But not here I called them and asked a few questions and the staff told me had appointment available right away so I went and got 4 brand new tires at a very reasonable rate. Thanks Discount Tire!!

Fasr, effecient, professional, havs appointment for instillation, I suggest this place.

Discount Tire is always fantastic! Les Schwab is only better... if you like paying double what Discount Tire is offering.

Got a great price and service on installing some Conti ExtremeContact DWS06 tires.

Sebastian is great and super friendly. Came in with a certain tire in mind and he recommended a different better tire right away, which was helpful. Very informative, kept me updated the entire visit, and got me out of there really quickly with four new tires installed on my Veloster. Thanks man!

Went in with a new truck today to get new tires put on. After it was done the brakes would not work and the engine was kicked over to limp mode. They would not admit it was their fault at all and wouldn’t fix it. They knocked out the abs brake sensor when they installed the tires. No responsibility taken at all. Very disappointed in the service ended up walking out after I couldn’t get them to help fix the problem THEY CAUSED. Even was gonna try returning tires but I liked them. The manager said there is a recall on the brakes and my truck was like that. How ridiculous. It comes a time when responsibility needs to be taken with a problem. A brand new truck 0 issues coming in has issue and it’s deny deny deny. Went to another better tire store on road 68 they fixed it for 70$ and I’ll consider it the cost of the lesson to never go back.

Got tires here, watch out for hidden fees. Was quoted 141 per tire,but bill still came to nearly 800 dollars. The service is great, just get a full quote.

Thanks to Derrick, Kevin and the staff for doing a great job on my wheels and tires!Thanks,Ray

I feel they have as good or better service than any other tire store. Good deals and great service!😎Updated 5/2018 specifically asked for extra for a 60s musclecar wheel and tire mount and balancing..the current manager helped a payed special attention to detail on mounting without scuffing polished aluminum rims did a good job!😎

Service was great. All the guys were friendly & professional.

They were very helpful, knowledgeable and service was great

Fair prices, they care about your car. Good customer service. Bringing all my cars here in the future.

This is the worst Discount store in the Tri-Cities. They routinely lie about appointments (set one up but dont take you in). Dont social distance or make customers do so. Tell you there is a rebate if you buy more than you need but then give you a dead promotion so you dont get any rebate or one that is way lower than offered. They lie to your face about everything. They dont listen to you so your gonna repeat yourself endlessly and act like youre the problem instead of their junior college drop out techs. They hang up on you when they dont want to deal with their errors EVEN WHEN ITS THE SO CALLED MANGER KYLE. STAY AWAY. GO TO RICHLAND. THEY KNOW WHAT THEY ARE DOING.

Great staff, friendly always on time.

Always friendly, very fast service! Great job guys. Enjoyed the singing!

We love this place! I’ve never had a negative customer service experience and they have super competitive prices. They fixed my tire with a patch for free. Won’t go anywhere else!

Awesome customer service best place to buy tires they even price match..

This place is my go to for all of my vehicles tires. Trailer, SUV, sedan, light truck. Gave me a square deal when replacing tires that had worn out within their warranty. Cant complain one iota.

This morning I had a flat and I didnt realize it before I began driving to work. This completely ruined my of course. But these great people replaced it free of charge! Bless them!

Very busy! Made an appointment ended up buying the tires and taking them somewhere else to have them put on after waiting 3 hrs. after appointment time

Outstanding service, I couldn’t imagine a better experience. Shout out to Kyle and Sergio for all their work!

Great place! Love their employees. Highly recommend to anyone looking for friendly, professional, and fast service.

Went in for tire rotation/balance. In and out in 20 min. Cant complain.Mechanic was Sebastian.

Great tire shop. Very helpful and good at explaining things! Great service, they are very friendly and have great prices. Compared to other tire shops the prices are definitely better and the tires are good quality.

Awesome great great service

My son Ray Combs brought me there with him. He had a nail in his tire and they fixed it free!! No wonder he has been going there in Miami and now here. I highly recommend them..the customer service was awesome,!!

Very good price for Tires

Good job and prices could be a little better but service is good

I always buy my tires here great service and they are quick to help. Best tire prices.

They have not let me down, I love going there

Came to store with concerns regarding one of my tires. The agents were really educational providing information on the safest and most reliable tires for my vehicle. Great customer service!

The staff is super friendly and helpful. Discount tire definitely knows how to run a business. Ive been to 2 locations and they were both phenomenal! Will most definitely buy tires from here again. Talk to Robert Huntsman. That guy is the best!

Great service nice guys would recommend

They went beyond my expectations! They didn’t see something to sell, they see you as real people that need a car that is reliable! I know they say this but I will never go anywhere else again. Just wanted to say big thanks to Kevin Cook. He is truly one of a kind and will do anything to make sure your family is safe! He went way out of his way.Thank you again,Austin

In and out quickly, back on the road with tire fixed, and very friendly service

Great place! The employees were great, especially Sebastian, at explaining what was going on with my car! I would definitely go again!

Quick, competent, professional. In and out with a new set of tires in less than an hour.

Service was quick and professional. Grate price. Reviewed the milage they listed on my receipt with what I wrote down at the gas station immediately after I had new tires put on and they misstated the mileage by 380 miles in their favor.

Had a 0830 appointment for new tires on my wifes car. Got there at 0800. Tires I wanted were not in stock so they gave me the newer better set for the same lower price. 4 tires mounted and balanced and out the door before out actual appointment started. Always a pleasure to give discount tire my money. Great friendly and happy staff.

Great prices with friendly and speedy service!The staff quickly and efficiently replaced my tires and had me back on the road even though there was an end-of-day rush. Pascos Discount Tire is customer oriented and demonstrated that they truly care about quality work. Without a doubt, Ill be giving them my business in the future.I have good things to say about everyone I interacted with, but special recognition goes to Sebastian and his can-do attitude.

Was struggling with a set of BFGs purchased six months prior. Could not get them balanced for a smooth ride. Derrick went above and beyond to correct the problem by adjusting out for a different tire brand. They ride smooth as glass and I actually enjoy driving the truck now. Thank you for putting the customer first. Will continue doing business with Discount Tire.

Extraordinarily pleasant. Helpful. Communicative. I rarely take the time to leave reviews (both good and bad), so 5 stars means a lot to me. See you guys again soon!

The service was exceptional, I will recommend Discount Tire to anyone needing tires/service. If there was a customer service award, these guys deserve it.

Was in and out in less time then was told it would take.

Great customer service and very knowledgeable

I purchased a set of tires and rims there a year and a half ago. Yesterday I picked up a nail or something but went flat. I put on the spare And took it to them. They said it was not repairable but was covered under their warranty and gave me a new one free; all I had to pay was $13 for mounting and balancing. They told me it would take an hour but was done and I was on my way in 20 minutes. Very satisfied with the service and professionalism. Great job Discount Tire. I very much recommend them to anyone in need of tires. Two thumbs up.

Excellent customer service and care ❤ highly recommended!!

Sebastian and Frank were absolutely amazing. They were very informative and got me the safest tires for the best price. Thank you very much.

Reggie hooked it up

I thought they were going to rake me over the coals like most automotive places do, but instead I was happily surprised when they lent me a tire for free until a matching one came in stock. The staff is also very knowledgeable about their tires, as well as what their competitors are doing. I am NOT looking forward to when I need to buy a new set of tires, but at least when I do Ill definitely be getting them here.

I been a customer of Discount since the mid 1980s. Always willing to help you find and get you the best price on tires and wheels too. I had a side wall starting to come apart they replaced it no problems. Then they inspected the other three and found two more and replaced those two. Great tire store

Grate group of guys working there. They will treat you right!!

Nice, helpful workers. Tires and work were fair priced, and the waiting area is decent. Wish there were a way to see my car being worked on, but the work they ended up doing was great.Came back again a second time for tires on my other car, and the employee told me he thinks the tires I had on already were better than the ones I would be buying, and let me go saying the tread was good and informed me about tire cracking. Very friendly and helpful, especially when he could have just sold me some tires and moved on.

Staff was helpful in working in my job without an appointment. They kept me posted on the ETA and the work was completed to my liking and without issue. The restroom in the waiting area was decent enough and the door could be locked if you perhaps needed some additional time, ha ha.

Great place to get tires replaced or repaired.

The service was great and fast. The staff was friendly and respectful. They definitely gained a new customer today.

We had a great experience with Reggie at this location. One of the tires on our van was running low on air so we stopped by to have them see what the problem was. Turns out, we had a nail in the sidewall and it wasnt repairable. Unfortunately, they didnt have a replacement tire of the same size/make/model, so we were about to have to wait several days for them to get it in stock.Reggie went out of his way to make sure we could get back on the road. He hooked us up with a free, brand new loaner tire for the size we needed so we could get back to the Seattle area. What an awesome nice thing he did for us!We think Reggie deserves the highest raise possible. He was so friendly and genuine right from the start and made sure we could get back on the road right away. A class act. Highly recommended!!!

Free tire pressure checks. I so appreciate this.

We didnt have the best customer service the first time we contacted DT. Our opinion has changed after purchasing a set of tires through Corey and Kevin. Their attention to detail and customer service was on point. While waiting in a busy lobby, Kevin acknowledged every customer that came through the door while assisting others.

I have always been a fan of Discount Tire. Make sure you check the details. I asked them to balance both sides and they did a static balance. Had to have them correct that and actually rebuild the steel valve stems. That being said great group of guys very hard-working. And of course the prices are still the best I can find.

Helpful staff, very customer focused. Solid service with dependable product support. The process was great as well.

I have been a loyal Discount Tire customer for many years. I always receive prompt, courteous service at a great price. Bought a set of 4 again today. I will be back!

Excellent service, great staff, very good selection of tires and if they dont have it they can get it . Corey the manager is awesome! Corey and his crew have always taken great care of me wirh fast friendly Quality service and best pricing on tires too.

You get what you pay for. Ive bought 3 sets of tires from them and had issues almost every time Ive been there.First time, they didnt have the tires in stock when my appointment came up. I ended up putting another tire brand I didnt want on because I needed tires that day.The second time, I showed up for the appointment and they claimed my tires had been shipped to a store in California and that Id have to wait a few days until they arrived at the correct store. No call or anything.Most recently, I went to have a flat fixed on a Thursday and was told I needed a new tire. Called the following Monday and they said it wasnt in and should be there by Wednesday. Called Wednesday and now Im told the tire went to an East coast store and wont be there until Friday at the earliest. Over a week without my vehicle. They finally got the tire in, eight days after ordering it, but we had to call them to see if it even came in. They told us to come in so they could put the tire on. Once we got there, we were told it would be about an hour until they got to us and that we should have made an appointment. Yeah, seriously.Not going back to these guys.

Ive been coming to this discount tire for a few years now. I deal with Sergio, he always tells me truthful and honest opinions. Every time I have a problem he has a solution. I came in today to get some nails removed from my tires. He and the crew got me in and out fast! I really appreciate all the work theyve done for me. I am extremely happy with their services and friendly customer service. I highly recommend this discount tire location.

This location is awesome. The manager and staff are friendly and helpful. Ive been happily coming here for years and assumed it was like that at all locations, not the case. I had a problem with the Redmond store(dont go there), and Robert Moore bent over backwards to make me happy after I complained about them! I will buy all my tires from here in the future. Im sure there are other good discount tire stores, but for me, no more gambling with different locations.

Quick and professional, had issues with uneven tire pressures shortly after getting new ones but Im assuming thats normal, would recommend!

They have the best prices quality tires in town.

This is the only place I take to get my tires mounted and balance. They treat me like family here and that’s what matters to me the most. I definitely recommend this place over any other tire services.

I will keep going back: the service at this store is worth waiting until after 8:10. I work for a local school district and cant always afford problems. I know I can always count on friendly professional service at this location. They often find ways to put a higher quality tire on my vehicle for a lower than expected price and continually work to earn my business.

Awsome staff, awsome work. Came in for a tire balance on some 37s and they did a great job, fast.

Awesome customer service and fast.Paid half of what les Schwab quoted me ! 10/10 recommend

I bought some tires for My 2005 Corvette C6 They were Michigan A/S 3 Plus tires Run flat two 18 40s two 19 35s. The guys there Where very courteous, answered my questions and above all sold me the tires at a reasonable price. I will definitely be recommending Discount Tire Store in Pasco,Washington to others..

Ive been doing business with them for 13 years they have the best all season tires

Best place to buy tires! Friendly staff, always try to get you the best deal they can. Thanks discount tires for putting you customers first!

A warranty should cover the entire tire I dont care if its blown out or what Warranty means warranty it covers not half of it bring back the true warranties

The service techs are very interested in getting you what you need

Great place had a blow out on a trip and they got us in and out in a jiffy

Ive always had great experiences at this Discount Tire, except for the marginal one just recently. I ordered my tires online during the Cyber Monday sale because their entire website had crashed for the Black Friday weekend. DT extended the promotion only to cover Monday (why wasnt Monday included in the original dates for the rebates anyhow?). The corporate rebates were quickly updated to be valid, so thats good. The online checkout process was mostly smooth, but their payment system failed and simply told me to go to the store within 10 days to pay.The online ordering system was extremely misleading if not outright false advertising because the line item breakdown clearly stated TPMS sensors $0 cost. Being a regular person (not a tire enthusiast), I had no idea that the system should have charged me $60 more PER wheel for another set of TPMS sensors. That adds up to $240 more than the price the online ordering system generated on the invoice! The DT tire associates in store were pretty nice explaining it to me, even though I was pretty upset at being told that the final invoice price was NOT final and needed to increase. So they offered to only charge $45 per sensor. Gee, thats still about $200 more than their online system stated once you add tax on top of $180. After a few more minutes of being unhappy and firm, they reduced the TPMS price to $25 per kit. Okay, that was a nice concession to remedy the false advertising of the original online invoice which said TPMS sensors x4 = $0.00. I understand after the DT mistake that I need another set of sensors when purchasing a wheel & tire combo. The DT website should FORCE that into the online pricing instead of misleading the customer!Onto the day of the install appointment (7 business days later): I arrive, wait 5 mins, they get my car up on the rack and start installing. Only after another 20 minutes do they realize that they DIDNT have my tires! GEE whiz, guys! The online system says 3-5 business days to get the tires shipped to the store. Here we are the day of the appointment and you dont have my tires. Oh, its also December and you SHOULD have a few of the current generation winter tires from Continental in stock. Continental is one of the top brands. So as nicely as the sales guy could be, he offered to install the Bridgestone Blizzak tires instead at no extra charge. This is a side/down-grade to me because theyre nearly the same performance and the Continentals have better ratings for road noise (quieter). But, having taking the time out of my day to make my appointment time, I agreed. They should have CONFIRMED the day before that my tires had arrived and were on track for the install. If you dont have my order 2 business days past the 5 day window, you should tell me before I get to the store. So this visit earns you a 3-star review. I expected better based on past experience.

Great price on tires and good customer service never had a bad experience

Went the day before to get a nail removed and fixed in one of the tires I bought here. Couldnt wait the 1.5 hours cause I had to get my son to school. Called this morning to find out their schedule and talked to Kevin. He said they were empty to bring it over and they would get it right in. Just in case, I gave him my info over the phone and told him what truck it was since I have bought tires for all 4 of our vehicles there. Got there and there were a couple of guys in line. My turn came up and I talked to Reggie. He asked my info and he pulled it up. We were walking out to the truck to show him and I let him know Rob took all the info the day before. He asked if I would be leaving it because it was going to be at least an hour and a half, again. I told him I had called and gave my info to Kevin and I said I would be there in 20 minutes or so, to hold a spot. Reggie said, I understand but thats the way it goes some times. I told him thats why I called and gave my info. He said there was nothing he could do. I am now sitting at The Tire Factory on Duportail and Queensgate. I walked in and they were busy. I told him I had a nail in my tire. He pulled up my info and said, thats not an avalanche. I said that was one of my other trucks that I had aligned here. He asked where I got the tires and I told him Discount Tire. He looked at me, said I forgive you and then asked for my keys. He took the paper work out to the guys, they stopped what they were doing, and pulled my truck in. They just won the rest of my business! Thanks Tire Factory for the above and beyond customer service. Reggie, thats the way it goes sometimes. Customers leave and dont come back.

The best place ever to buy tires.....great people, great warranty and great prices....

Always take care of me, staff is polite and very knowledgeable, Kevin is the man!

They have the best prices around town and will price match anyone. I have been buying tires from Discount Tire for the past ten years. The service is very professional and efficient.