Manager was very helpful with my exchange, wife wanted some Nike dunks which he had in the back he said but said he couldnt sell them to her because all the resellers were just sitting in the couch watching what they put out and he hates the resellers buying all of it to sell double the price. If you know they are resellers and they are not buying anything why not kick them out. It messes it up for us that want to buy shoes that we actually will wear. Went to Footlocker across same thing teenagers just sitting in front of the register and whispering that UPS just delivered packages. Very discouraging first time in Pasadena never again will I go there. Bad experience.

This place is awesome! I have been here numerous times even as of recent to return my shoes that i purchased online and always seem to get things done in a timely manner. If you read the policy terms and do your homework then you will be well informed that you need the card your purchased your item with and you will get your money back onto that card not cash in hand. I dont really see how you can write a review like the lady below me did Monica and call there service bad because you didnt get your way and the clerks just followed policy and did there job. READ THE RETURN POLICY when purchasing an item online, its really that simple. Love this store and the representatives do an amazing job! I will be back next week to do a little more shopping.

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨All this Stores in every part of the world.Nike, Champs, Jumpman, Footlocker, JD, Footaction, Finishline, Shoe palace, Bodega, Kids Footlocker, every sneaker shop the drops the new 🔥🔥🔥 Sneakers in store. YOU HATE RESELLERS. Well its your staff selling the info of what shoe you putting out on the front of your cashiers desk that day. So many cook groups, that your staff sells the info to more than one group for $50 to $100 sometimes in exchange for a pair for themselves at retail price because the store manager did not let them buy a pair. Plus many of this employees are in a cook group and are resellers. Thats why theres fights and even ppl dying over an argument when they find out that your staff sold to a reseller and when you get there your staff says they dont have them look what happened to the kid in Shoe palace no longer in this world. You gotta do better and control this before many more ppl loose their lives. I do not know why you allow them to hang in your store all day.

Good store nice staff, definitely will visit again

Staff all wearing masks. Great service. Received pair as gift. Didn’t like the design and exchanged with different design similarly priced.

Just got this awesome pair of Nike Free’s that I’m super pumped about. I havent’ gotten a new pair of running shoes in some time, and I’m hoping this is the motivational spark I need to get me back running again as the habit has fallen off as of lately.

Store atmosphere is very dull and generic...Staff is not fully aware that they not not like being there lol...

I didnt get his name, but super friendly staff

Expensive, great Customer service, however I will wait Until the products go to the outlet. Very overpriced.

They didnt have my size which is small pants and shorts . I will try the outlet store .

I just wanted to quickly THANK the entire TEAM at NIKE Pasadena. Not only is this store set up great - the staff is AMAZING in every way - NO joke - the Managers must be great and make working their fun because they not only know me by name - Michael Fiore - they know my style, they know I LOVE shoes and the Nike brand and ALWAY and I mean ALWAYS take amazing care of me. YOU GUYS are truly great and I can NOT tell you how much I appreciate your store, your ethics, your care - I not only recommend this store but would say it blows away ANY OTHER Nike store in the are for sure. THANK YOU NIKE Pasadena - Ill be back - I think you all know that! THANKS MUCH! MF

Not worth the stop ..Horrible customer service and poor variety.

Excellent customer service. Great kit. Awesome as always.

Store hours say they open at 11am. They always open up late. Its 7min past 11am and they still not opening yet. Workers in there walking around and talkin

Friendly staff.

Covid Safe, friendly staff and even a security guard at front door to make sure not to many people in store.

Nice store. I have checked different places for 4% or fly3, turbo 2. I purchased in here, because the staffs are friendly and professional. Vivian is the one take care my wife and me, she know what product I am compare for, and care about my concern.

I walked into the store and for several minutes no one acknowledged my presence. Than one of the guys said “I’ll be with you in a minute”. He did not introduce himself he did not have a name rage or badge, his shoelaces were untied and he spoke to me like he was talking to his hommie. After I described to him what I needed he said he has one or two shoes that would work. He grabbed a shoe off the shelf and said “you wanna try it”. Anyway the Nike worker was in no mood to help me or anyone else. So I just said thank you and went to the New Balance store a few blocks away and spent $384 on two pairs of shoes.

The attention of the store is very bad I bought some shoes in cash in the same store but online it has already been more than a week and the answer that the store manager gives me is that I wait until March that they can not return me my money which was in cash until the product arrives they really waste time and they dont know how to solve a problem this is a big store I think its wrong that they work this way

The Customer Service at this store is horrible and unexceptable. I tried to return some youth jordans that I had bought for my son on Nike app and the process was horrible.First they ask my husband for the card the shoes were purchased on when he explained he did not have that I card, I did... we had to make another trip to return the shoes. Once there is asked for cash back and was told I could not have cash back.... payment had to be returned in form of purchase.Listen if I bought the product 1 month ago Nike already has my money...give it to me in the form I want.Then I ask to speak to the manager she said she was the manager. And when I explained my frustration on returning these shoes and this store customer service she repeated to tell me the rules of the store like a automated machine. This made me so upset as I walked away she said Have a Nice day sarcastically as if she had won the battle. How can you tell a customer who is so frustrated and destroyed to have a nice day like that....We buy Nike products all year long but after this im left beyond disappointment especially during this pandemic. We have so much stress already and to return some shoes you add more stress.If you as a manager read this please think about that.-Monica

Their customer service is kind and helpful, even better if you get the Nike app. It makes getting info on new products and returns a snap. I can order sizes and colors that are not in store in the app and have delivered to my house then can choose to return by mail or just drop off at the store here. I have always had a wonderful learning experience learning here, weather it be about zoom, air or the new react tech. Great knowledge staff. I frequent this store often. Also TIP this is one of the few stores that can measure your shoe size with new tech to tell you which sizes people with your foot size usually get in what styles, super useful. Made me a lifelong customer.

Nike fan for ever.

Wonderful and pleasant staff. They have all the new kicks I like and I come here about once a month to see whats in store.

Nice and kind staff. Very attentive and helpful. Easy processing

I love their kids section too! They carry cute and quality leggings for kids.

Went here to pick up the Jordan 11 Breds. Courteous staff, excellent customer service and the store offers a great variety of shoes. Parking is close by and cheap

Just be aware this store specifically focuses on RUNNING.  So their selection is pretty limited in that regard, but if you’re a runner this is the spot for equipment and shoes.  I ended up getting a great pair of leggings on sale for $49, but most of their leggings were $80+.

While this location is not as large as other Nike stores, it is a run club location. Really appreciate the run club and hoping it gets expanded into more days out of the month. Its so much fun and a great way to workout

Beautiful weather, fresh air. Overall, good running shoes store. Service was very helpful guide and direct the perfect shoes for my foot.

I give this location a value comparable to an epic fail! Called yesterday and explained my issue: I recently purchased 2 pairs of Epic React Flyknit shoes from the Grove location for myself and I would be in Pasadena today with my family. Further explained that, one of the pairs of shoes is defective with compromised integrity, clearly visible. Walked into the store today, explained to the female salesperson (very friendly) the situation, she explained she would need to get the manger approval. The manger (Mickey if I recall correctly) explained there is nothing he can do here, you need to go back to the Grove. I went on to explain the events that lead to my visit to the store today, which all fell on deaf ears of the manager (Mickey). We then exchanged addition information concerning the product which lead me to understand, this guy that has been entrusted with running this location, at this specific time, could care less about the customers that walk through the door. Through the entire time I shared communication with this man, he was extremely rude and condescending. Not sure if he was having a good day or if this is an everyday routine, no matter, if youre having a bad day you shouldnt come to work. My family runs through a lot of shoes with a majority of these shoe purchases happening at the Grove. Last year we visited Nike at the Grove more than a couple dozen times with upwards of 25 pairs of shoes purchased, that said, I will NEVER visit the Pasadena store again. I was so upset, I left that defective brand new pair of shoe at the store and asked salesperson to donate the shoe to someone in need, I am hopeful they will do exactly that. Shame on Nike management for placing less than desirable, cut rate people at this retail store! There are plenty of good people out in the workforce that care about customers.

VERY limited selection, very awkward employees, and out of almost every style in the size I wanted. Nike you slipping mane

Love shopping here! Great deals!

Jamed, the sale associate, was very helpful and professional. Its smaller store than the one in Grove, but their service is way better.

Had to do a return, had my receipts was fast and easy. Took about 5mins

Love the staff, they helped me pick out some amazing gifts for my GF.

The service here was fantastic.

Small shop. Specific category of their merchandise: running. So its to be expected. Nice interior and attentive staff

Great service!!Just Do it✔️👟!

I walked in and looked at every employee doing nothing except ignoring me. Walked right out. what a POS!

A great store with friendly and helpful staff.

Staff will help you find the right shoes to fit your needs. Expensive but worth the price for the quality.

A small shop, if you just need Nike Running gear. Pretty helpful staff that know their stuff.

Lots to choose from and they had my size! Great customer service

On this visit, the staff person was indifferent. Hes probably not a runner.

Ample selection, left happy, received veteran discount..

If you like to run, this is the place to get shoes

Staff is well trained in helping you find what is right for you.

The employees dont always seem to eager to help.. Usually I know what I want so its not a big deal but I could swept her people having an issue

Got the best shoes

If your into running gear and want nike this is the place. if your looking for other nike gear look else where.

Small shop, but has nice stuff. Just expensive as always

Great location but small selection

Now im stompping in my air force ones

Staff was helpful

Customer service 👎🏽

Was working here when it was getting remodeled but never went and seen it after 😂

Great costumer service

Superb store.

Too expensive...and no discount at thanksgiving at all

Great service

It’s closed

Greatness

Professional staff

Good deals

Go4

I was surprised at the wide variety of products.

Excelent service

The store is too small, so there are few types of goods