I had a such great experience at Toyota Pasadena, and like to share Kudos to the team. My driver’s side mirror was broken into a part by unknown objects in the freeway a few weeks ago, so my mirror glass and the cover of the side mirror flew somewhere in the middle of the road. With that frustration, I had to struggle ordering the right parts on time with adequate offers so I could stop blaming of the unknown object which hit badly on my brand new car. After shopping around of few other dealer shops, I wanted to stick to the one in the nearest location in my town. Molly is a great person and deserve better for the works and efforts she has been doing for the customers. She is kind and a very accountable person. She will keep her words as she promises. I would definitely visit the location again.

Took my car in for service. Place was very welcoming. I have never taken in my car in without my dad or husband but it was easy enough they didnt have to go with me. They didnt try to push anything on me. Just wish they had a rental service on the location to rent when your car is in service. Thank you Mitch for getting us in and out without delay.

They are so great and helpful they hava a great price you can ask for koko toubedjan he is a wonderful person and helps you to understand the difference between a car and help with the paymentmi

Great customer service. No pressure to buy a vehicle. Have all the “cool” models. Very happy to have bought our Tacoma here. Great experience.

The service staff are superbly friendly and helpful. They took care of my service needs and the car was ready the same day! Highly recommended!

Great job Mitch. Brought the wifes car in for service. Mitch was helpful, communicative and friendly. Toyota Pasadena and Mitch thank you for the wonderful job

Great Customer Service! It was not that typically sales pressure you usually get when purchasing something like a new car. Excellent Team. Thank You Toyota of Pasadena!

Bad service. No oil change because Toyotas rule is 2 years OR 25000 miles. No leniency for oil change, because 2 years has passed, even though mileage is less than 25,000, and I didnt drive due to COVID. Toyota has to change its strict policy. The representative said it doesnt matter who you know or what your situation is this is our policy. However, the service dept. manager was very professional and my plea was heard. Oil change was done and everything is fine. Toyota of Pasadena deserves very good reviews. Thank you Kevin

Miss Galloway made our lease experience extremely pleasant. She was very attentive to my wifes needs and concerns. She made sure that we were kept up to date on our new lease as it progressed. She was kind enough to provide us with refreshments. Miss Galloway ensured that my wife was confident in regards to the various safety, audio, and operations of the new vehicle. My wife wants to award10 stars 🌟 for Miss Galloway.

Just a wonderful experience from top to bottom. First of all, they have beautiful Toyota vehicles which as everyone knows are hard to come by in this current market. We test drove 3 different vehicles, Tacoma, plug-in hybrid RAV4 Prime, and Tundra. All of them 4x4 or all-wheel drive. Loved everyone of them for different reasons. Secondly, great salesman named Richard who had great patience with us(he has been in contact with us for a few months) and kept on delivering the best choices for our needs.Let me tell you the truth, he is an awesome guy and kept delivering everything we asked for under difficult circumstances (the current economic situation). Thirdly, The finance manager Nick, the same caliber of person as Richard, very personable, and will do everything he can to work with you…all in all, beautiful place to buy a vehicle. We decided on the RAV4 and couldn’t be happier. Thank you Toyota of Pasadena.

Worst experience ever at Toyota Pasadena no manners at all from the sales manager yesterday (9/9/21 - 5:30pm)Horrible customer service, sales manager should learn how to communicated to the costumers he was rude, aggressive and disrespectful, I felt uncomfortable the way he spoke to me. Sales Manager needs a lot of training I have not idea how he works in the company with that horrible attitude. We ended up going to Honda.

I had just about given up on their service department, when I was transferred to a service writer named Daniel. I had called previously and nobody was available to take my call, so I was dumped in their voicemail system. This happened twice and I was not happy.Daniel listened to my situation and asked me if I could bring my car in before his lunch break. I agreed and brought my car over. He met me in the service area, we went into his office and he wrote up the ticket. When I told him what my insurance company said, I saw a look of disbelief. After a few days of messing with the adjuster, I found out that Daniel was right!I picked up my car today and Daniel was as professional and courteous as he had been last week. He sent me to the cashier, I picked up my keys and drove my car away.Ive been to many dealer service centers and most of the time, I feel like the rep is looking at me like Im his/her meal ticket. Daniel didnt give me that feeling. I feel that he cared about me and my situation. To me, this is huge! He has gained not only a new client, but also someone who will refer business to him. And personally, I feel that Daniels actions turned this into a huge win-win, even if my car situation wasnt taken care of in the manner I thought it would (not the fault of the dealer).I highly recommend seeing Daniel for all your Toyota service needs!

We’ve had our RAV4 serviced a few times now at Toyota Pasadena. It’s always been a smooth process. Our last service agent made sure we received the best service package since our car was between mileage milestones.Kevin Young, service director, went out of his way to make sure we got the hitch we needed (apparently they’re in short supply from manufacturer) and even provided extra information about possible bike racks.

I had an exceptional experience at Toyota Pasadena. I was looking at several different brands of cars. Dave Williams went out if his way to make sure I got the car I wanted. I’m extremely grateful for his time and thoughtfulness!I have already told my family, friends, and colleagues about my outstanding experience at Toyota Passdena, and they should go to that dealership site the next time they’re looking for a car!Most appreciatively,Laurie

Not the first time I’m purchasing a vehicle from this family oriented dealership certainly not last.They surprise me with their superb professionalism every time.Thank you & keep on shining on Pasadena & surrounding neighborhoods.

We went in last Saturday to see a 2019 Toyota Highlander. The selling price online was advertised as $35,888. When we get there the sales agent Andy (who was amazing!) confirmed the price had been reduced. Then another gentleman we think was the sales manager comes into the picture to tell us the car is $37,700. We asked why he said they added special features which was a lie because those features were advertised online already. Bait and switch is illegal but the car was not worth the fight. We ended up going to Chevy which was 1000 times more professional and their online prices matched when we arrived! If they truly valued their customers they would respect us.

I had the best experience with David Williams and Henry. I called around 10:30 and made an appointment to buyout my lease. The service I received was courteous and timely. Everything I was told over the phone was exactly the service provided. Thank you guys for a totally painless visit. I will be back and will recommend your dealership to friends and family. Thank you! 👍🏽

Hands down the best car leasing experience Ive ever had! Even with a car storage, they were able to find out car at another dealer and brought it to Pasadena for us to pick up. Thank you Adam, Chad, and the rest of the Toyota Pasadena team for making our lease deal effortless. You made us feel valued and appreciated, highly recommend for quality service and long lasting cars👍🏼

Right now it is not a good time to purchase a car due to the chip shortage, the inventory that this dealer has is limited.The percentage being offered is low but the prices are higher than normal and it is better to wait until the chip shortage decrease if the consumer can wait

Great service and they are not pushy when you look at cars.

Very nice good sales staff and quick signing. They took care of us very well and I would recommend them highly.

I am very pleased with the price and quality of my car. I only with held the fifth star due to confusion about the sales worthiness forcing me to take delivery the next day. The sales person went out of her way (Blanca was her name) to provide a pleasant experiences and I was not subjected to any high-pressure tactics ever. I would definitely buy from Pasadena Toyota again.

My name is Jeff Consignado my appointment is 8:30am just to do Oil Change they said i will wait for 2hrs and now its 11am and still they not even done yet and there not even busy and its friday oh my god this people this is my first time

Had to give 3 stars because the staff isnt very hospitable or enthusiastic about making sure you feel comfortable but the service is straightforward and I havent had any real issues.Edit: Got helped out by Mitch in my most recent visit. He was very professional and friendly and also provided satisfactory information about the services rendered including other questions about my warranty and coverage. Still agree with my first post about the entirety of the staff being a bit nonchalant but raised my rating from 3 to 4 stars because of Mitchs quality of service. Definitely recommend bringing your vehicle here for maintenance and the like especially if you have a Toyota.

I had an extremely good experience here, and they got me in the PERFECT vehicle for me, at a very reasonable price. It couldnt have gone any better! Dave, took such good care of us, and really knew exactly what I needed. The process was very smooth and easy. Overall stress free, and so incredibly positive. One of the best experiences in my life! Im so very happy and thankful! ❤🙉🤟

My Corolla was placed here on June 15 to wait for the battery to be replaced, but a month and a half have passed and I cannot get my car back. No staff contacted me to explain the situation to me. Did you do it on purpose? This is such a terrible service!

We had an excellent experience with Toyota Pasadena. This is our second leased car and we have worked with well-informed and helpful people. We would rate Toyota Pasadena at least at four stars

Well, I finally did it! After 16 years driving my reliable 2005 Toyota Camry, I upgraded to another 2018 Camry LE and I couldn’t be more pleased with my car and the excellent service I received at Toyota of Pasadena. I waited over a year trying to find the right Toyota dealership that wouldn’t give me the run around. I knew the exact color and type of Camry I wanted - a used 2018/ 2019 with low miles. That’s precisely what I walked away with.Andy, my internet salesperson, made the experience so effortlessly and enjoyable. I was out the door little over 2 hours from the time I arrived for my 10am appointment. Buying my 2018 Camry LE from Toyota of Pasadena was the best decision I could have made. I highly recommend when shopping for your next car or truck to pay the friendly folks at Toyota of Pasadena a visit. Thanks!

No pressure great deal, very flexible, and helpful. It makes a difference when dealing with a good car dealership, Mr. Jason Jiang was helpful with my girlfriend buying her first car, the ample options of choice that was given, but above that an honest car dealer. Thank you. Definitely looking to buy a car here on my next purchase.

Great experience. Will definitely go back. The entire team was awesome.

I am very happy with this place, They always take good care of the car. I havent had any problems with the service department. My wife and I were dropping off the car, the service advisors were little busy. Apparently the Service Director Kevin Young noticed this and came out to help us to drop off the car. I have never seen a Service Director do this. I have only seen them take complaints, or never see them at all. Thank You Mr. Young for running a good service department. I have also bought several cars from them, I was also very happy with the sales department.

This place is a joke for service! Stopped by for an oil change and asked the service person to check the electrical in the tailgate hatch. The latch recently had mechanical issues (seems to be a big problem with Toyota Highlanders) and I replaced the motor with a genuine Toyota part. Once installed, the problem was that the electric signal wasn’t syncing correctly.Anyway, the service person told me it would start at $500 just to take a look. We were planning to buy a Toyota Tacoma for our son, but definitely not from this place! These thieves can rip someone else off. We’re not spending another dollar here.

NiceCleanFriendly customer servicesI have been bring my vehicle here for sevices several timesNice service teams and advisorHopefully have Mandarin speaking service advisor will be perfect !

Pasadena Toyota were very respectful and helpful in getting me the car I needed. Richard in sales was particularly good at helping me get what I need while making it easy. So was Nick in financing who was responsible and respectful while making the process smooth. I highly recommend Toyota Pasadena for anyone looking for a good car 🚗 purchase experience. Thank you Richard and Nick.

We purchased our Toyota Tacoma through the fleet manager at Toyota of Pasadena! We could not have had a better experience! From the time we entered the facility, to the time we conducted business with the fleet manager, to the time we worked with the finance manager all of to the time we drove off the lot!We will absolutely go to Toyota Pasadena in the future and go through the fleet manager in finance department again! We have purchased seven Toyota is over our lifetime and this was by far the best experience we’ve ever had!

I had a very good experience with first Richard the sales manager and then the other associate Levan ( hope I spelled his name right ) who did my paperwork. All were very helpful and made buying my car a pleasant experience :)

Chad Najjar and his sales team were fantastic. I got a great deal on the truck that i was looking for, and was in and out faster than usual. It was a super easy, no pressure process. I highly recommend giving them a visit

Staff friendly, scheduled 5k mile maintenance (with appointment) was just over 2 hours, not 5 star because no drinking fountain and tacky they charge $1 for water while customers wait for service.

Worst experience ever. No respect from the salesperson, no explanation on the car, feels like whatever. After show me the car without any features explanation, left me on the desk to fill out the application by myself. Come back 15 min later to get the papers, then went to see his manager. 10 mins later, he come back to tell me this is best he can do. The way he show me is like either take it or leave it.

I can say I had a very good experience purchasing a new car, thanks to Alex and his manager. As soon as I went in Alex was very kind and was able to answer all my questions and doubts. They were also able to get me a good deal and didn’t make things so complicated everything went pretty smooth. I can say I am very satisfied with the service and blessed with a new car 🙏

Bought a certified pre opened car, when I showed up they were jumping it. Sales guy Richard said they put a new battery in since the old one was bad. Fast forward 3 months I’m stuck with a dead battery, took it to Toyota and they said it’s a really old battery and it’s not covered. Thanks Richard

Today Im writing this because of the five star service I have received over the last couple weeks from service advisor John Schubee, and the director of the service department Kevin Young. To start I recently had to take my 2013 Camry for an oil change and some other work needed was discovered. John and Kevin found a way to use the extended warranty I had from Assurant and they got me taken care of. I had to take my 14 Camry in for an oil change, but also to have a strange noise listened to and several parts later the noise is fixed and my wife is enjoying her car again. John, Kevin you guys are amazing. Thank you for everything. I will see you guys again on the next one.

Great buying experience. Adam was very helpful and well informed about our purchase. Financing was easy, quick and pleasant. Recommend this dealership highly

They went above and beyond to meet my needs! I wanted to trade in my lease for a newer car; with lower car payments! I drove off in a new car and a lower car payment ! They’re amazing and have amazing hospitality! Thanks to Richard, I am fully happy with my hatchback

Carmen was a complete professional. She took me right to the car of my dreams and did not waste a second of my time.

As a consumer I am very angry. I was dissatisfied with the behavior of Jason Jiang, a salesman at Toyota Pasadena. Dont waste your time with this store. When I came to this store, he said I need to pay $3000 more. He is a lier, he did that not the first time. Please look his reviews two years ago. His manager Paul Hoong said he just made a mistake, and misunderstood. Human will make mistakes, If I dont buy, I must go. Otherwise he will call police. So bad experience.

Worst experience ever, wont be returning to this toyota for anything. Went in for service and it took 8 hours to do an oil change with an appointment. On top of that I went to make sure they did the oil change which is covered under their zero cost maintenance, and they didnt. checked the dip stick and the oil was black as night, drained the oil myself and found the same old oil thats been in there for who knows how long. I guess they call it zero cost maintenance for a reason.

Great dealership with friendly workers. They answered any questions I had. Will definitely recommend this place to anybody looking for Toyotas.

We were impressed with our sakes person, Robert. He was knowledgable and accommodating. A terrific buying experience from start to finish. No pressure, pleasure only.

Service department is sketchy. I get quoted the most outrages prices for the most basic work. Took my car in for an engine oil and transmission flush and was quoted $291 for oil and another $259 for Transmission. On another occasion I inquired about replacing some broken plastic under my car and quoted close to a $1000 to fix. Toyota of Pasadena charges more then double for the parts. And 3x more for labor then other places Ive took my car too. Hamer Toyota has better deals. Parts are much cheaper!

Great experience . Fast / friendly service . Koko and Howard professional and no pressure / games .

Go back to the field to repair the car airbag. Repair the car raid. I dont know if its their business.

Toyota of Pasadena is one of the best dealership to buy your Toyota. Look for Andy B when you need a great salesman to help you. He’s very cordial, polite, patient, receptive and most importantly not pushy. I contacted quite a number of dealerships to get the best quote and Pasadena agreed to sell me the vehicle I wanted at my price. Everyone I met was very nice ... the sales manager and finance manager too.Pasadena will be my go to for my next Toyota and my friends will all get to know about it too. Remember to ask for Andy.

Thank you Dave and Pasadena Toyota for everything! The best staff around .

I felt uncomfortable with the way the salesman uses with clients. Too much aggressive.. I express my desire to go out and he continued trying to sell a car that was very nice but over my possibilities. I did not enter in the establishment to bargain. I just wanted a cheaper and older car. They had more expensive cars since they were newer than the one I wanted. I am not American, but I think this way of selling can be unpleasant for some people. If you are not one of them, so go to the place! But it is not for me.

Horrible customer service, manager should learn to keep his eyes to himself. Seems salesmen dont care to service customers because they continuously passed the key off to four different people before actually getting ready to show us the car. If Adam is not available to show a car they should give it someone else to show than losing a customer. He sent an email without actually having the car available at the dealer. He should not be so much in a hurry just to get people in their doors. Would not ever go back here or do business with this toyota dealership.

I financed a fantastic used car here. I took the car to my own mechanic and he said the car doesnt need a thing. They also worked with my financial situation. Making me feel like a person, a respected customer and not just a sale. They were all great with people. Ask for D. Williams. That guy is gold.

I had en excellent purchasing experience while buying my wife’s Toyota Camry. Thank you Adam Meidan for all your help on finding us the right car.

I just bought a new Corolla Hybridat Toyota of Pasadena.Dave Canfield is the customer service representative that sold me the car. He is a genuinelywarm and friendly person withexcellent knowledge of the vehicleI was buying. Dave made it as easy as possible for me to viewmany cars on the lot before making a decision. He guided methrough the buying process.He is honest and patient.Dave devoted his time to explaining the technology while we sat in the car. He set up all thefeatures I needed.THANK YOU Dave Canfield.You are amazing!

I had a great car buying experience at Toyota Pasadena. I first spoke with Richard Kilbas over the phone to inquire about a specific car. He answered all my questions and emailed me the cost breakdown right away. I made an appointment for the next day and the car was ready for me. I got a fair price for a great value car. Richard explained all the features of the car before we test drove it. Everyone in the dealer made the experience very pleasant.

Great Customer Service, but buyer beware!(Sales Department)I bought a new 2018 Tundra a couple years ago after trading in my Tacoma for something bigger. Literally moments after buying the truck I stoped by best buy to grab a phone holder for the Tundra and when I hop back into the truck I realized they forgot to disarm the dealership anti theft device and was unable to start the truck. Waited an hour a mile down the road before they came out and disarmed it.(Service Department)The real reason Im writing this post today. Went in to have two recall services completed on the Tundra and asked if they can check out my brakes. After a few hours of waiting at home I get a call saying that the car is done and the front pads and rotors need to be replaced and it if I didnt want to change them now it would be $75 Dollars for the inspection!. BUT! If i did change them now they would waive the inspection fee and charge me $515 for new front brake pads and rotors.!!!!!!! Now Ive owned a few Toyotas over the years and one thing they always pride themselves on is their Multipoint Inspection at every service, which usually includes inspecting wear and tear on tires and brakes. When I asked them about why Im being charged $75 for something they do for free they said it was a wheel off inspection. When I asked what they found in their inspection they said The front pads and rotors show heavy signs of use. After I refused to have them replaced by them I asked my service rep to let me speak to his manager. When I spoke to the service department manager I asked again why am I being charged $75 for an inspection that is usually free. He argued that there was no regular service done on the truck to warrant a free inspection. I then tried to clarify what is the difference between their Multipoint Inspection to the Inspection Fee and the manager said that the multipoint inspection is just visual inspection of the tire and brakes with the wheel on, when they have to remove the tire it cost $75 dollars. Since they said that the Multi Point Inspection was just a visual inspection, I asked why would you remove the wheel if you can see the brake pads and rotors through the rim? Then, when I countered his no regular maintenance was done on the truck argument with the two Federally Mandated Recalls that were required for the truck, is when he asked me to come in and speak to him personally. Initially at first I refused because of the bad reputation service departments have with overcharging people for routine maintenance, but I had to get the truck anyway and so I agreed But before I even agreed to speak to him, I mentioned that Id be writing a review on this situation. I showed up a few minutes later expecting nothing to happen but then the Manager proposed a deal, as soon as I walked in. His deal was that he would allow me to take the truck free of charge, if instead of a negative review i posted a positive one. I agreed but only to get my truck. I got the truck back with out a charge and now Im writing this to warn everyone. DO NOT GO TO TOYOTA PASADENA FOR ANYTHING!!!!!!!!!! People have a right to walk into a dealership and be shown the same respect they were shown when they bought the car, I dont expect to go to a dealership and have to fight for trivial things such as a visual inspection. For me I will be canceling my extended warranty and I will be finding a local mechanic I can trust and build a relationship with to work on my truck. I wont stop buying Toyotas just yet but I will never bring my cars to be serviced at Pasadena Toyota ever again and will definitely never purchase any vehicle from them. Id rather go to Longo Toyota or Glendora Toyota and try them out before using Toyota Pasadena ever again.Recap: Toyota Pasadena will do what they can to make the customer happy but they will rob you blind or make you fight for it in the process. There is a sayin in this business that goes when you buy a car, you date the sales department, but you marry the service department I wonder how that even came about.

Mẹ David Williams sell Man so nice with his Service to customers. Hope, I will back there in future.

Blanca is very accommodating and readily answered our questions and concerns even after hours. Paul is very helpful and keep us at ease. They work fast in the paperworks. Highly recommended dealership.

Great professional young salesman name Adam did a great job with keeping the loan application process simple, and it was certainly. Had a few credit challeges but got the exact car I dreamed about buying for years. Thanks Toyota of Pasadena. Definitely telling family and friends to see Adam. Hes got a great future.

Great dealer. Leased new car and the buying experience was the best I have ever had. I highly recommend this dealer.

Quick response for a online inquiry but quoted me the price of the vehicle $10K above the MSRP while it was posted for the MSRP on their website.

Friendly counter at the parts location .... The mechs here could learn from them though I understand tbeyre busy... It never hurts to be nicer or courteous of customers... every time I try to explain to whoever was running my diagnostics what was wrong with my car he wouldnt pay any attention to me and kept on telling me that he wanted to check my car in and charge me $180, I know whats wrong with my car I just want to buy the parts I need.... Luckily the parts manager was there and helped me on the spot and got me set up with what I was looking for ! Great job!

Beyond top-level service! David went literally the extra mile to get the car we wanted, got us an outstanding trade in value and moved the process quickly. Sandra from finance is the best, very professional but very warm. This is how business should be done. Sounds clichéd but it feels like a small town family business which is why we are repeat customers and wont go anywhereelse.

Best Toyota dealership I have dealt with. The sales people general manager and finance manager are all super nice and accommodating. They work fast and got me in and out in less than two hours which is very fast when buying a car. Thanks everyone at Pasadena Toyota. Highly recommended

It was my first visit to this place looking at a car for friend, very polite salesman.

We had a very positive experience at Pasadena Toyota. They were very knowledgeable and helpful. No pressure salesmen. I would highly recommend this dealership to anyone looking for a car.I would recommend to my family and friend.

I had a great experience at Toyota Pasadena! The salesperson, David Williams was attentive and professional. Which I really appreciate! I would recommend this dealership anytime!

Would’ve given this place ZERO stars if it weren’t for Mitch! He was great the first time I got my car serviced, super polite and informative and most importantly quick.The second time for my car service I expected the same type of service and was happy to go but this time it was an entirely different experience. Miguel was curt, rude and slow. I didn’t even know exactly what will be done for my car or how long it would take. I just didn’t want to speak to him anymore. I walked in when he was on the phone because another employee told me to go in there. When I walked in he put his hand up and was like wait outside.

I had the easiest and best experience with Blanca! She made the process very easy and smooth, Ive always hated gng to dealerships because it takes too much time and energy. Thank you Blanca i recommend you ask for her to be your salesperson!

I came here because I know the was GM now CEO Javier. But this experience just unacceptable. I ask Leroy to make sure I get in #2 ( only because he help car #3 first) and just like typical young kid. Thrown in his 2 cents and I told it not that serious. As he walk away he added another one of his 2 cents ( saying that my advisor is not the same with car #3 anyway) as I perceive to ask for his name he came to me with an attitude and said Leroy. For Toyota to put a person with his attitude as the first person to greet the customer. Makes me wonder the type of customer services they are trying to give in Pasadena Toyota. Anyway with the exception of Miguel my advisor, I’m very disappointed with the services By the greeter this time around.

Unless your worth their time, be prepared to be left unattended and not taken seriously. Lol. Good times.

Really disappointed!!I purchased a used truck, which was supposed to be certified. On the second day of the purchased, I had to go back to the dealership because the brake system was failing.

Everything was SO easy! Thank you to Adam, Chad and Sandra for the excellent customer service and attention to detail!

Great place, excellent staff, and an excellent product. My family and I are very pleased with the service we received in the sales department. The sales staff is the best, especially the sales manager. Thank you!

MY Salesperson was excellent and friendly

Was shopping for a hybrid because daily driving my lifted Tundra was no longer practical with gas prices closing in on $5 a gallon. I ended up getting a great deal on a 2020 Corolla hybrid and jumped on it. Jack Derparseghian was my sales associate. He was great. Not pushy at all, and didnt act like you were annoying him or wasting his time when you asked questions or asked him to unlock cars to look at the interior or go on drives. He was patient and helpful. Nick Valenzuela was my finance guy. He was awesome! I got top notch service from him. He too was very patient and informative. He went over everything in detail, and was an absolute pleasure to work with. These two gentlemen are an asset to Toyota Pasadena. I would definitely do business with them again and refer family and friends with confidence. I dealt with at least 15 dealerships before this, and got the typical attitude like just come and give us your money and leave. Not here. My experience with Toyota Pasadena and Nick and Jack was refreshing and an absolute pleasure. Even after everything was done, they didnt just try to push me out of there like most dealers do after they have taken your money. Nicks and Jacked took me out to the car and went over everything with me, and offered to link the bluetooth, SOS, and carplay for me. They made sure I was taken care of completely before I drove off. If youre looking for a car, give Toyota Pasadena a look and ask for Jack and Nick. You wont be disappointed.

The Staff at Pasadena was more then amazing!!! They were very attentive from the second we stepped out of our vehicle. The gentlemen who helped us was named Alex Fernandez. As a first time buyer Alex made the experience a breeze!! I will definitely send all my friends and family to Toyota of Pasadena, and next time we purchase a vehicle we will go to Toyota of Pasadena as well. Once again thank you to everyone at Pasadena of Toyota. You’ve made a life time customer :)

Everything that my salesperson Richard promised, was delivered. First class service.I was impressed and comfortable. Definitely will call him next time anyone I know wants a Toyota.

Best Toyota dealership I’ve ever been to all employees cared about my opinion on the vehicles and showed me everything about the vehicle i was interested in, very outstanding, job paperwork was a breeze and was not there for long best dealership experience I’ve ever had. I will highly recommend Toyota Pasadena to anyone getting a Toyota!

Very pleasant and professional atmosphere; Richard was very helpful yet didnt hover or impose pressure on us. Thank you, well be back soon!

Best dealer hands down! Easiest experience I’ve ever had shopping for a new car! I definitely recommend everyone to come here for their new car purchases!!! Richard is the man he helped me get the car that I wanted for the lowest price possible. He was very patient and reasonable as well as very informative to get me familiar with my new car. He is a great salesman who offers convenience for the buyer as he had my car detailed before delivery as well as the gas tank filled up!! For future Toyota car purchases I will be coming back to Richard Kilbas at Toyota of Pasadena! Truly great service 5 stars

Thank you Toyota of Pasadena for an excellent experience. Particularly, Albert, who was my direct line of contact, did a stellar job in customer service delivery! There are not a lot of people who choose to give such great service, and I could tell from speaking with Albert, that that was his goal -VERY much appreciated!

Great service dept.

Clean, stylish and spacious showroom! All following Covid precautions with shields up, sanitary wipes and everyone wearing masks.All sales people very helpful, efficient and professional. Blanca was a pleasure to deal with, able to answer all my questions and very knowledgeable.I highly recommend this dealership!

David and Sandra are the absolute best! David helped me with every single little detail about getting a car. So friendly and accommodating. I’m glad I chose to come here, I was worried about getting screwed over as most dealerships do but they are honest and just so so awesome! I can’t wait for my next purchase with them

I wanted to return my lease that I had and in the end I kept my car. I am more than happy with it. I appreciate the help that Isaac Garcia offered me at the agency. Thank you so much for your service.

I walked in the dealer on Saturday afternoon and was greeted by Isaac. I told him what I wanted, he showed me what they had and it let with a highlander. Awesome young manGreat service!!!👍🏽

Great customer service on the service department, molly very helpful

I was not expecting to walk out with a car and an hour later its parked out front. They worked with my credit which is poor I got a low interest rate and a beautiful quality car at my comfortable monthly payment. Adam was very accommodating and diligent to help!!

For my first time purchasing a car from a dealership, Id say it was a good experience. Even though my husband did most of the talking, we didnt feel pressured on getting a different car, or purchasing many extra items on the car. When we arrived, we were greeted and then asked about what car we were interested in. We explained how we were there to see a specific car, we were then shown the car, test drove it, and afterwards went to sign paperwork. Before leaving a little flap on the sunroof was getting stuck when opening, and Toyota fixed it. There was also a small chip on the windshield and so I had to schedule an appointment to bring it back to be replaced. When I returned a week later, staff was friendly, had great communication, and addressed the situation immediately. Im very pleased with the experience at Toyota of Pasadena.

Richard M. was an amazing salesperson. He didnt pressure me and let me take my time. He answered all my questions and was genuinely nice.

Excellent dealership and service department.

I was referred to Pasadena Toyota by CarProUSA. The sales team was incredible. Sam contacted me and most of the work was done before I even arrived. There was no pressure and I received the best customer service. Richard had everything ready when I arrived for my test drive. In finance, Sandra was patient and answered all the my questions. Very impressive. I had other dealerships closer to home, but I wanted the best!

Our first dealings with Toyota of Pasadena were via email with a gentleman by the name of Adam. He is absolutely amazing did not try any hard sales or become pushy in anyway. He wanted to get to know us as individuals and that is exceptional. We also dealt with Sam the manager and again very nice and easy to talk with. We had some issues finding the right vehicle for us. We submitted the build your own Toyota through email and outlined our parameters. We stuck to our guns even though we were told it was a tough vehicle to find. They found some but were all sold. But the entire team persisted and found us exactly what we were looking for. Couldnt be happier with how everything went highly recommend all the individuals we had contact with. Adam is the best! Sam, Sandra and Peter we thank you for taking good care of us.

David is really kind and helpful, over all great customer service