The Symes Team are top notch! I have never been able to lease a new car in this short of time at the dealership. A very pleasurable experience.

We had been looking at various dealerships and ended up at Symes in Pasadena because they had the particular model we were looking for. The entire experience was very pleasant. Our sales rep Arman was knowledgeable and patient and was not pushy at all. He was easy going and we appreciated that. Rene in finance was also very pleasant and efficient. She was thorough and got us out of there in no time. Would highly recommend Symes in Pasadena. We would go back for our next car!

Great customer service. Quick in and out, seemless purchase of our new addition. A fully equipped 2019 Chevy Silverado. Priced to sell fast and we are so glad we got it. No complaints at all. Our sales person Will was exceptional!! Highly recommended them and would buy from them again.

My grandpa drove a Cadillac. I liked when they had champagne and a bagpiper. Very friendly.

Symes Cadillac provides a quality dealership, with a staff of very experienced and polite employees. My personal comfort is as important to the staff as the quality of the work performed on my vehicle. Service to the vehicle is done within the time proposed at check-in. Symes Cadillac really cares to make their customers more than satisfied.

Traded my 2019 grand sport for a 2021 xt4 today. Arman was great and fair. This was hard for me but I needed a life style change and everyone at symes made it easy.

Upon inquiring by CarGurus email about a vehicle, I included in my inquiry that I only wanted to deal with a management level sales executive. A sales person named Victor Ha reached out to me and represented himself as the internet sales manager, which as it turned out, he was not. Upon attempting to negotiate better pricing and his statement to me that the price was not negotiable I accepted what he said in they I had been presented with the fact he was management. If I had known otherwise I would have asked for a management person and conducted my negotiation with them. I feel deceived, defrauded and taken advantage of, in that I believe I did not get the best pricing available. In my opinion this is not an appropriate way to conduct business. I followed through with the purchase only because I am a man of my word. In hindsight, I feel I should have started over. I am disappointed with the terms of my purchase.

Worst dealership with the worst customer service.They never pick up and you always get forwarded to a voicemail. very Rude take your business elsewhere.

Had a appointment today . Cause my car really needs it . I clearly stated I feel UNSAFE driving it cause I have my NEWBORN in my car . SO my appointment was today at 3pm . I got a call rn at 8:59am saying they won’t be able to see my car until the 12th another week. . So WhTs the point of the appointment . If you guys don’t come through regardless . Wack service for being in a “nice “ area

We buy several cars a year for business and personal. Victor did a great job in getting our Cadillac financed, and he even delivered it 2 hours away. Really impressed, everything with contract and vehicle was exactly what we agreed to. I was busy and he offered to deliver it, huge bonus points!

I am CEO and Doctor of a great company.After Many years of buying Cadillac from this dealership I had an issue that needed to be resolved and the customer service by the head guy turned out extremely insensitive and quite rude.I spent over 200,000 at this place in 5 years.Ive been blessed to build a pretty decent and highly rated treatment center.( Dedicato Treatment Center and now have a new book that will be a movie FAITH TO FREEDOM FROM DUMPSTER TO DOCTOR).I happen to be one of only a few African American Doctors with all my credentials and accredited by the Joint Commission (one of only 6 percent of all treatment centers in the entire country).Unfortunately I took my business elsewhere. I buy Cadillacs every few years. I guess sales mean nothing to them. Must be nice when you can treat a customer insensitive and still make money off the backs of their hard work...Im looking for a new 2021 Excalade and guess what?...this place is off my list.

Ranae, Matt, Jesse, and Steve were very helpful and nice.

Symes Cadillac will go above and beyond to make sure you leave satisfied, and confident that you have been helped and taken care by the best of the best. Roll and everyone else are excellent professionals.

Disappointed that Roll is no longer working there. The new guy didnt take care of me like she did. Tried to up sell me a regular oil change at $179. That made me upset. Luckily, I question everything. He also left me waiting, my car was done and he left to lunch. I was left pacing just staring at my ready car. Finally got someone else to help me cash out. Going back but requesting a different service tech.

Joe worked his butt off to make us a deal... We are very happy with our new Cadillac CTS. Steve the owner couldnt have been nicer!

Great customer service! They took of my service need quickly and right on time for my appointment.

Excellent leasing experience. Ask for Arman Boghozian he is an honest, straight forward, patient sales consultant with frank communication skills. The entire staff stayed past closing time so I could finish my lease agreement and get my new car the same day. Everything was explained thoroughly and all my questions were kindly answered. Arman quickly answered my questions even after I took the car home. My deal was the best I could get anywhere else.

Great service everytime we bring in our Cadillac Escalade for service make sure you ask for Diana

I have had very positive interactions with Symes Cadillac.My service advisor (Roll) has always been exceptional in her knowledge and helpful attitude.I find they make sure you know any service issues and they let you decide what happens next.Great Team.

Excellent experience! Arman was a pleasure to work with. Symes Cadillac was honest, fair and made the buying process enjoyable.

Great service from the sales and service side.

The new SUV is great, this will be the no. 1 in 2021

Great experience, no pressure sales. Ask for Ray in sales .

Roll was very patient and instrumental getting my warranty claim handles. She puts customer priority first and her service was excellent. If you need your car service please ask Roll.

I brought my XT5 in for a oil change and a recall, when I picked up my car the oil life had not been reset. They corrected it quickly but they should have check it before they brought the car up. Not the service I’ve come to expect from Cadillac.

Danny is absolutely a professional and friendly. he knows his cars which is freshening and cannot be replaced. He cares and does not BS to make a sale, that’s all that matters. This why I keep coming to this dealership.Of course the heart of the service department Diana. She cares and I feel comfortable dealing with her. She’s great!

Just leased a Cadillac from John Dajkovich and had a terrific experience. He really worked with us and fought on our side to get the best deal. John is an excellent sales representative. We had gone to a few other dealers and when we came to Symes I knew we found the right place. Highly Recommend John Dajkovich!!!!

Drove into Symes with a check engine light on with no appointment. Daniel Rodriguez helped me and was able to start diagnosing the problem right away. He was personable, kept me informed of the status, and was able to find me a loaner car which was really nice. They were able to fix the problem in a day. Appreciate Daniels sense of urgency.

Service Department under David T. is blatantly overcharging for labor time needed to make repairs. At $195 per hour it adds up! David also approves technicians recommend repairs that are not needed. I was given an estimate for starter replacement with 4 hrs labor. Manufacture recommended labor time is 2.5 hrs. Replacement of battery solved the problem and a replacement starter was not needed. Even more disturbing is that technician Iggy recommended brake fluid to be changed due to the fluid looking dirty. Fluid and master cylinder had been replaced 7 months prior and visually inspected 1 month prior with no issues. Once questioned about brake fluid integrity, David recommended to leave it alone. Why would a service department take a chance with your braking system? I replaced the fluid even though it didnt need replacement since I no longer trust the Symes Cadillac Service Department. It is quite clear to me this company is concerned about their profit more than your safety.

I was visiting the area and had an urgent request to get cross bars installed on the roof rack. Bearing the Christmas holiday things were very busy and stressful.John and Danny really turned things around and made my holiday! John quickly got the parts ordered and called to inform me when they arrived early!Danny was incredible. My timing was really tight and he was able to accommodate my urgent request to get the install completed and get me on the road. He stayed past his lunch to make sure that the bars got installed in the position I desired. He had to take his break before it was done, and made sure the rest of the office staff knew exactly what was happening.Somehow he even managed to get it washed and get me out the door faster than I had planned.Danny and John really turned around a stressful situation and showed me what first class customer service is all about.I highly recommend these guys if your in the area!!!

Symes staff are courteous, professional and provide efficient top notch service! This dealership is flexible and conveniently close. I will always gone back to Symes for service.

Service advisor Roll Lee goes above and beyond. Keeps clients well informed throughout your vehicle being serviced

Excellent customer service Been going there now for years - on my second Cadillac Staff is very well trained courteous friendly and helpful Always repairs are done on time car is returned washed Nice waiting room Overall everything is great!

The Service Department is excellent at Symes, David and Roll Lee took immediate care of the issue with a defective back-up camera screen on my XTS. It got the dreaded spider web cracks on the edges after an afternoon in the desert sun. They got it done quickly and professionally. I am really pleased with the service I received at Symes!

I am very happy with my new car and the experience with Symes.

Danny at service was very helpful and professional! If I had a question he had an answer. If he didn’t know he would look for it and call me with the info. Danny is a solid worker and made my experience with the service department a great one!

Diana is fantastic. We have been bringing our Caddy here since buying it in 2017. She has been wonderful to work with and extremely helpful finding solutions to problems that had come up.

The staff at Symes Cadillac are great either dealer dept. or at the service desk. a great place to take your Cadillac for service. or get a new Cadillac.

Cashed out doe.

Customer Service always an A+ (Jorge and Iggy). We have been to other Cadillac dealers and this one is by far THE BEST !

Roll was awesome! Fast and courteous. Love coming here. Always great service and willing to spend the time answering any questions! Thank you!

Danny Rodriguez is hands down the best service consultant I ever had from any dealer. He goes the extra mile to make sure you and your car is taken care of. I highly recommend him if you do service at Symes Cadillac make sure you request for him.

Eric Leibrich rating : I had the pleasure once again of dealing with Danny Rodriguez . Extremely efficient with a can-do attitude. He walked me through the process of getting my Corvette just what it needed. Very informative. You’re not just a number when Danny’s taking care of you. He’s what every employer seeks in an employee. I give him a Triple A rating !!!

Service review: Dave (service mgr.) and Diana (service advisor) are the best in the business. Service is always friendly and most importantly they put their Clients 1st and they both are always up front with pricing and time spent...I would recommend Symes Cadillac to everyone, especially their EXCELLENT service. Thank you, Bill K.

Drove from Palm Springs to Pasadena to get my new Cadillac from Joe Baba at Symes Cadillac.

Every time I come here Danny gives the BEST service! Thank you so much! You are phenomenal. 100% recommended!

Danny service consultant is the best!!!Every time I call with any issue he is there for me.Very professional and very friendly.If you are looking for someone honest, helpful and awesome he is your guy.Thanks Danny.

Danny R provides outstanding service every time I visit. He is courteous and always asks if there are other issues that the technicians need to be aware of. He always has a pleasant demeanor and is customer centered.

Buying a car is a very stressful and time consuming event. Shanye Daniels made it very easy and pleasant. No haggling on the price or payment. Also had a couple of cosmetic concerns but Will took care of it with no hesitation. I highly recommend this dealership! Thank you for a great experience.

Danny Rodriguez in the service department is a great guy! He always greets me with a smile. Hes professional and knows how to treat customers well.

Very happy, with our purshase great price. From our sales person to finance. Excellent Customer Service!!

Danny is remarkable. Very friendly. Remembers me from various visits. Great sense of humor and excellent on time expectation management

When I was browsing here, one of the sales rep, Howard, entered my car without my permission, unlocked the door when I kept trying to lock it and did push-ups on my drivers seat. I know he was trying to help as we were discussing a technical issue but he was overly enthusiastic, and forced me to approach my car which was in unlocking range of my remote. It wasnt his fault, but some people are really sensitive and need to have their wished unconditionally respected, and want to be completely protected from unsolicited actions. I already stated that I have issues and do not wish to continue to a stage that would result in injury, but he didnt get the memo. Stay away from me.

Parts department great help

They did good work but service took longer than expected. Danny (Rodriguez)s sense of service brought this review up from a 2 to a 4 star and saved Symes a customer today.

Marlene was so kind, helpful and caring. What a sweet heart! Thanks for all the help!

Best Dealership in all of Pasadena, regardless of make or models. Clean and comfortable. Staff is simply outstanding.

Great service and friendly staff.

Danny Rodrigues, is definitely the Bomb. I will not deal with any other service Rep in the future. A great asset to your company. Very

Fast and quick parts department

Daniel Rodriguez service advisor is the person you want to see. Great service and gives you all the attention needed and follows up with all updates etc.

I have had several issues with my SRX lately, but was fortunate to encounter service consultant, Danny Rodriguez. He was incredibly knowledgeable and provided excellent service. He definitely understands the meaning of customer service! He made an otherwise distressing experience one that was painless. I’m even thinking of buying another SRX soon. Thanks Danny!

Danny was an excellent service advisor. He went above and beyond to make sure i was happy.Thank you Danny!!!

Everyone was professional, knowledgeable and helpful. Buying or leasing a car is one of my absolute least favorite tasks and Symes Cadillac makes it painless. Shanye Daniels will respond to your inquiries at all hours, by email, text, whatever, making it easy to do your homework on your own time. Thank you!

The sales team was awesome.

Everyone was very helpful. Explained all of the safety features thoroughly & provided telephone numbers if I have any questions or concerns. I was there about 3.5 hours. Paperwork and lots of it went very smooth. I am happy I chose Symes Cadillac.

They sent a text message with the wrong opening time. So since I got there at the time on the text my service was free.

I had a great experience in getting my XT5 repaired at Sykes. Danny, is one of the most amazing representatives that Cadillac has ever had.

I came to Symes Cadillac looking to upgrade to a luxury brand, I have to say Taylor in sales was a great help, very informative and honest. At no time did I feel to pressured like many car sales people do. My experience there was just that of a luxury experience and I was treated very well. Thank you Taylor you will go far in this business with you sweet and welcoming personality!

Our car seat heater & cooling system was not working well, when they checked it they said nothing was wrong. We tried back a month later and they finally said oh yes they are not working.They would have to order the part, it took months and never called us back, we had to call and check up on it a couple of times.We we’re told we would get tire rotations for our troubles, once at pick up That was also not done:(So had to wait additionally so they can rotate the tires. The WORST part was getting home only to find out the the drivers seat was not assembled correctly and the back part to it fell OFF. There was also damage to my dash board as if the tools that they used to fix the seat were place on it, and created some type of burn to it . SO UPSETTING!!!!! Not happy at ALL

If you are ever interested in considering a Cadillac due yourself a favor and ask for Alex Salinas the Sales Manager. He is a very well mannered young man who understands how customer service works! When he said he was a no haggle manager he meant it and away we went with our beautiful ATS! Thank you Symes Cadillac and more importantly, Thank you Alex Salinas for erasing the typical car salesman stereotype.

John from Symes set me up with a great CT6 at the price I was looking for. Easy transaction and terrific service. I can highly recommend.

I am trying to purchase a vehicle for my company and this location is making it very tough for me to do so. You would think during this time that staff would be going above and beyond to help their bottom line. First issue, lack of communication.

Daniel Rodriguez REALLY took care of me while they were on strike. One of the best service guys around

I just had the BEST car buying experience ever! John Dajkovich is the most knowledgeable, patient, kind (not to mention, hilarious) salesperson I have ever dealt with! He made leasing my Cadillac XT5 so quick and painless, I will definitely be going back to him for my next one! Symes Cadillac is so lucky to have him! THANK YOU JOHN!!! You’re the BEST!!!

I have purchased several vehicles from Symes Cadillac over the years and Shanye Daniels has always shown a high level of expertise and support on every purchase. She truly cares about the customer experience and works to ensure that the purchasing process is stress-free. She is a great ambassador to both Symes and the Cadillac brand and I look forward to purchasing another vehicle through Symes in the near future.

I originally saw the vehicle I purchased on Autotrader.It was only on there for one day and then disappeared, I was very disappointed as I thought the vehicle had sold.I called the dealership to confirm and spoke with the salesman by the name of John Dajkovich.He stated they still had the vehicle but was waiting on the title from the person who traded it in before they were able to sell it.I told him I was Very interested in the vehicle and could they please contact me when it was available for sale.Bear in mind the vehicle was in Pasadena and I lived in Phoenix, however he stated I was the first one that inquired about the vehicle so that I would be the first one called.Most dealerships would’ve taken the easy way out and called someone locally who would inquired rather than someone 350 miles away who may or may not buy the vehicle.But John held up his end of the bargain and I was the first one called on the vehicle.I drove over the next day to look at the vehicle and decided to immediately purchase it.This vehicle is a 2006 Cadillac DTS with only 37,000 original miles at a one owner car.It looks absolutely new, and this is my dream car that I can now drive in my retirement.John is probably one of the best salesman that I have ever run across in my entire years of buying cars.I give this dealership the highest rating and would purchase another vehicle from them again, however I doubt that I will ever trade off this Cadillac.Thanks to the entire staff of Symes Cadillac for making this a very easy and painless transaction!

Just leased a car from John Dajkovich yesterday. He ROCKS!! He knows how to get the deal Done. Got us an incredible deal, at the price we wanted, we signed on the spot. Loved doing business with him. He was a super cool guy. Would highly recommend him and would love to do business again.

I took in my car today to fix two recalls and I was greeted by Marlene Bobrowsky with a good morning, a smile, and she asked if she could call my shuttle. She took my keys checked me in under 10 minutes. When I was called to pick up my car just 3 hrs later (speedy) before I even walked in through the service door I saw Marlene pick up the phone while she smiled at me..once I entered she had my paperwork in hand-I was impressed and I asked if she remembered me and she said of course! My paperwork was ready and she told me my car was being pulled up in under 5 minutes. I know traffic was light but the customer service -the best I have ever seen in over 20 plus years. I used to own a European Car and their dealership as elegant as they made it the customer service was horrid. I am so thankful to see customer service still exist in a world that it now void of it for the most part. I will continue to come back and refer anyone that I meet. Thank you once again for making my day Marlene!

BEST Cadillac service in SoCal. I wouldnt dream of going anywhere else. They take care of your car like its their own. Bryan keeps you updated. And reassures that everything will be taken care of.Go here if you want things done right!

A special thank you to Danny Rodriguez at Symes Cadillac in Pasadena for excellent service department he serviced my Cadillac with a Short appointment ..Had me in and out quick I’d love to see him as Quality control manager ..And also thanks to Steve the sales manager for a great excellent deal on my new white CadillacThanks Danny Rodriguez Symes Pasadena CaliforniaFromAnthony ClarkWest Covina

Ms. Marlene Bobrowsky is greatService Consultant and Mr. Danny Rodriguez is a friendly Service Consultant too.

Really disappointed in their parts dept. Ordered several parts for my car and input VIN to ensure all matched. Most are right, but the seat belts are incorrect version. John Canales is refusing to accept my part return even though their website confirmed the seat belt ordered fits my vehicle when it does not. Sent him a screen shot to show the site STILL showing this incorrect part fits my car and he has gone dark and wont respond. Wont be ordering from them again.

My Husband and I purchased a 2019 CadillacXT5 from John Dajkovich. John was an exceptional salesman. Very professional, patient and personable. He went over and above to make our experience a pleasant one.Thank You again John!

Sami is amazing! He helped me found my dream car with killer deal. Super patient and helpful, I’ll come back to him for my next car.

I had an amazing experience at Symes Cadillac last Saturday(6/25/16). My Husband and I prayed before we got there, and Almighty God used John Dajkovich to put us in a Beautiful Black on Black Cadillac ATS...which I have named Black Sheba. John took very good care of us from beginning to end. Great customer service...Thank you and God Bless You John...You are awesome:)

I went by Symes Cadillac in Pasadena to check out the new XT5. The sales person, Shayne Daniels greeted me with a warm smile and an exceptional knowledge base regarding the new model Cadillac. Im a slow shopper and returned a couple of times with more question after a test drive. Shayne was a true patience professional and just a good person to deal with.

Outstanding vehicle. Good price. Great sales person. She had the vehicle out front and waiting for my test drive when I got there. She knew everything about the vehicle and its features and how to set and use them. She set up OnStar and traffic monitoring for me. (Traffic monitoring automatically changed my path home twice due to rush hour traffic issues.) All things considered, this is probably the best auto and purchase experience I have ever had.

Roll L. Is amazing with top notch service. Recommend to everyone!!

Great Service, super friendly. Marlene was amazing!

Ever since I purchased my Cadillac in Nov of 2017 I have had nothing but problems with the truck and this dealer. They have failed to properly assist me and have not provided solutions to the problems with my truck. The issues are ongoing and all I get is the run around. I am truly dissatisfied with everything.

This Cadillac dealership has great customer service with knowledgeable and friendly People there to help you.My mean gripe with this Cadillac dealership is theyre the only ones Ive ever been to that will not wash your Cadillac unlike Orange County, Long Beach, Riverside, etc.Im not sure if the Cadillac manager in charge is too cheap or if Manager doesnt want to be burdened with a Cadillac Owner wanting their car nice and clean.Unlike the Infinity BMW Mercedes-Benz Porsche and all other Cadillac Dealerships.I know one thing Mr. Symes,When it comes time for me to Trade In my CTS Coupe and buy another one, Ill be going to other Cadillac Dealerships that are Willing to go the Extra Mile for their Customers.

John from Symes Cadillac did an excellent job helping us choose the right car for our family. He located the car for us and delivered on time. The deal was no hassle and as explained . I would highly recommend John to any friends or family .

Just picked up a new 2016 Cadillac Escalade, John D was great help. John made sure I got the deal I was looking for and made sure the car had everything I wanted. He made the process of getting the car easy and hassle free. Would definitely go back and deal with him for my next car. :)Thank You

John Dajkovich was outstanding. He went above and beyond to give us an excellent purchase experience. I recommend him highly.

Symes did a great job helping get my significant other in a new used car.She is 100% happy with the dealership and Its staff.Eric Romero and Alex did a great job this Is second car my family has bought from Symes and will continue to do so. I would have no reservations recommending their staff and dealership to friends in need of a new or used car.Sincerely Andrew J. Yurcich

Taylor in sales did a great job taking care of our needs. Not the usual car sales tactics. Not pushy. Very friendly and answered all our questions.Would definitely go back and buy from Taylor again.

I recently purchased a brand new 2013 Cadillac Ats with the amazing black diamond paint!!! The staff was excellent they went above and beyond for me. Sam Symes I assume he was the owner was professional and very helpful. His staff members Shanye and Alex guided me along every step of the way. Symes Cadillac is highly recommended.

I love this place, staffs and technicians are friendly, efficient, and professional. Very honest too.

Excellent customer service! On time, comfortable waiting area and they complete the job in a timely manner.