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Wizards & Waterfowl Auto Glass Services
3600 Robin Air Ct, Pasadena, MD 21122, United States
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Wizards & Waterfowl Auto Glass Services

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Ma
Review №1

These guys are absolute top notch! Super easy to work with, great communication, they did an incredible job on my Audi RS3 windshield! Looks like it was never touched everything was put back perfectly! Would highly reccomend them!

Ai
Review №2

Amazing service from start to finish! Chris was friendly, professional, and very pleasant to work with. I had my windshield smashed from a piece of ice flying off a car in front of me and needed it replaced fairly quickly. Chris and I were able to FaceTime so he could know exactly which windshield to order for my vehicle. He explained everything I needed to know about the process and we set an appointment for a few days later. They came to my house, free of charge, and were able to knock out the job in about an hour and a half. Super convenient. They even popped my new windshield wipers on for me. Saved myself a substantial amount of money staying local and discovered a fantastic company I would do business with again in a heartbeat. My windshield looks great!! Thanks again Chris and team!

BP
Review №3

I ended up getting a call from the another place in GB so I didnt get to use them. I believe the guy I spoke to was Chris and I was amazed! His communication skills and professionalism were outstanding! I have never replaced a windshield and he went above and beyond to make sure he let me know what to look out for with other shops regarding materials! His price was also a fair quote as I did my research!I hope I never have to replace my windshield but if I do I know where to go and will be referring Chris to others!

Jo
Review №4

My truck had sunroof leak, leaving 3 inches of water in my truck. I called and they came out right away, problem addressed and fixed less than an hour. No extra fees, hidden costs, nada. They even gave me input on how to prevent leaks in future. Definitely recommend. Keep business local 🌞

Ka
Review №5

I had an insurance replacent and Chris was amazing! He was extremely informative as I had no idea that I had to even get my vehicle recalibrated after the glass install. They took care of submitting and billing insurance for everything and it made my life so stress free. I cannot recommend them enough!

Se
Review №6

Fantastic service! Very responsive, on time, went above and beyond to complete the job. Highly recommend to others who need car window work!

Qu
Review №7

I typically never leave reviews for a business unless the quality of service is above and beyond (this is only my 2nd review). I was the victim of a break-in in which the window of my vehicle was smashed out...glass everywhere. Chris and a member of his team were super accommodating and came out after hours to get my window fixed up. They went above and beyond. I really appreciated not only the quality of work but the customer service, as well -- both were absolutely top notch.Thank you, guys!

Ja
Review №8

5 stars, hands down!! Best auto glass company out there. The main companies wanted to charge me an arm and a leg! Chris and his team member were not only affordable, but extremely professional and friendly! Chris gave me a courtesy text the day of my appointment to let me know when he would be arriving at my house. They replaced the windshield to my Wrangler JL quickly! The windshield looked AMAZING. Such a great job. Dont go to the big wigs that look at you as a check. Keep it local because these guys care about their customers. Seriously, dont go anywhere else!!!

Ja
Review №9

From the professionalism of the initial phone call to the efficiency of the labor and all of my questions in between - I would highly recommend Chris & team. He came to my house on a Friday night in the pouring down rain just to get my car window up for me (no charge) because he knew the part would take some time to come in. Once part was in, he gave me a list of dates/times and came to my house to do the work, price was awesome. Thanks so much!!!

Je
Review №10

Had the windshield replaced in my VW GTI. Guys did a great job and even cleaned out a nest that was under the cowl and built on top of my fresh air intake. Both men were very friendly and professional. Remember to get new wiper blades before they come to replace the glass. You don’t want scratches on the first day of rain. Will definitely use them for any glass replacements in the future.

Be
Review №11

Friendly, professional, and most importantly very very good!My first time using them, and I’m very glad I did. These guys are awesome.

Kr
Review №12

Chris went above and beyond to make sure my appointment for a new windshield would not be canceled due to rain. He and his father picked my car up for me and returned it looking good as new. Chris also fixed a few extra things for me at no extra cost. I am very happy that I went with them. Very friendly and honest workers.

Se
Review №13

I needed a new windshield for my Super Duty and I was advised to contact Chris at Wizards & Waterfowl. Chris was polite, knowledgeable, and listened to my needs. He ensured that the Ford replacement glass had no imperfections. The installation was performed on time. Quality job and I highly recommend W & W!!

Ch
Review №14

They provided excellent information regarding the repair of my automobile glass. Thank you

Le
Review №15

My driver side window motor broke. Chris, who I might add was a very nice, clean cut, professional helped me out tremendously! Ive had the same issue happen before on my old vehicle and the guy I went to before was rude, didnt explain anything to me, and over charged me. Chris took is time to explain everything to me, explained why it could have broke. And how to avoid situations of it happening again. We had to order the part for my truck and he kept me updated on when the part was to arrive and when he could come and fix it. What makes this company even better is that they come to you. So when Chris came to my house I was able to feed and give my son a bath as my truck was being fixed. The work took about an hour and half. Chris is easy to talk to and is an honest man. If you need any work done, these guys are the place to call. And their price is the best youll find around! Thanks again guys for doing such great work!

La
Review №16

Wizards and Waterfowl Auto Glass replaced my cracked windshield last week, and it was so simple. Chris is very friendly, professional and knowledgeable. The company responded quickly to text messages when I had questions, and the price was very reasonable. I would recommend this company to all my family and friends. If you are looking for reliable, professional results, Wizards and Waterfowl Auto Glass is the place to call. Thanks again!

Ry
Review №17

This business is fantastic! Chris went above and beyond to make sure we were completely satisfied. Definitely recommend to anyone in need of any service they provide.

C
Review №18

Used them several times. Always cheaper the safelite and others by at least a $100

cr
Review №19

The wonderful guys at Wizards & Waterfowls are truly amazing. Their customer service is the best Ive experienced. They were willing to come replace my windshield on their day off so my family and I were able to drive to Pennsylvania for my grandmothers heart surgery. The staff at Wizards & Waterfowl are my heros. They are a blessing. I highly recommend them to everyone!!!!

Re
Review №20

Easy to work with and coordinate the repair. They came to my home and replaced my windshield in my driveway. Did a great job and it was all very convenient. The team was friendly. They were recommended to me by a friend, and now I recommend them to you!

Ch
Review №21

Chris and his crew came out today to replace my back window on my 2018 Silverado. They did an amazing job. They were completely helpful and professional from the beginning to the end. I will definitely use them again whenever needed and highly recommend them to anyone needing there services. Amazing company to do business with. Thank you guys for a great job.

w0
Review №22

Absolutely phenomenal service from Chris and his team. I appreciate doing nusiness with a local, veteran-owned business. W&W is very well-priced, timely and prompt, with tremendous customer service (that I rarely experience). I highly recommend this business to everyone!

Ma
Review №23

Awesome MD company!Had a crack in my windshield from the winter and needed it replaced. Called other companies and W&W had the best quote. When they came out the two guys who did the install were professional and friendly and did great work in a decent amount of time! Needed a windshield, replaced the windshield simple as that.Will be referring this company to friends and family and have the company in my contact book for future repairs.

Da
Review №24

Great quality and super friendly. On time and committed to customer service. I have had two vehicles done and have been happy with both.

Wa
Review №25

Very knowledgeable and professional service.Had my windshield replaced on my Ford and was very satisfied with both the service and the product. Not to mention the price was the best out of the four possible auto-glass shops I called for that particular brand glass.I would definitely recommend this company!!!

Iv
Review №26

They came out the same day I called them to replace the windshield on my truck. It was already dark when they arrived, so I was a little concerned if the would be able to do a good job. However, they came prepared with all the lighting they needed and did a quality job. Even though I was probably going to be their last customer for the day after working all day, they took their time and worked meticulously to do the job perfectly. They took great care to not damage my truck and clean up after the job was completed. I even enjoyed talking with them as both were friendly and courteous. I was even more impressed the next day when I had the day light to inspect their work. I dont know how they make any money since the cost was so much cheaper than other places I called. I will never call a national window repair company again. W&W will be my go-to glass company from now on. Thank you!

Et
Review №27

Besides the extraordinary speed and exceptional customer service I received from W & W, what struck me the most was attention to detail not only in the superior work done but in the cleanliness of my vehicle once the job was complete. I cannot say enough about the level of service and if I ever, god forbid, find myself in the same terrible situation with my windshield they will be my first call.

Vi
Review №28

I had W&W auto glass replace the window on my wifes Subaru Outback. I have to say this was one of the nicest businesses I have ever dealt with, regardless of if it was a glass company. If they sold anything else it would be my first stop for that too. I hope a thief does not break another window, but if they do, I would only call Chris immediately. They are awesome.

De
Review №29

Great local service provider!After reaching out to a national auto glass company that was quick to quote a ridiculous price for a nick in my windshield and charge extra to come to my place, I decided to look for a local option. I contacted W&W Auto Glass Services and was pleasantly surprised to speak directly with the technician who would be coming to my home - at no charge - to repair my windshield for a fraction of the price I was quoted by the other company. Chris discussed the repair in detail with me on the phone. He then asked for my cell phone number so he could reach me by phone or text if he was delayed. Finally, we were offered a military discount because my husband is a veteran. On the day of service, I received a text letting me know that my service team was on their way. They were friendly, and they fixed my windshield right in my driveway. They did a superb job. The star break is barely visible under the repair. I highly recommend Chris and his team at W&W, and Ill call him again if I need a windshield repaired.

Jo
Review №30

Top notch. Family-owned, Veteran, fair price, attention to detail, customer-focused. Id give him six stars if I could. I dont usually write reviews, but he was that good and deserves more business than he can handle.

Br
Review №31

Chris was awesome, him and his dad just left my house where they replaced the windshield on my 2000 Ford Expedition. I couldn’t be happier with the job! They were professional, on time and very knowledgeable, they did a way better job than the dude that my work had replace the windshield on my service van

Ti
Review №32

I called W&W and they had a better price than what the other guys I checked with had. I booked an appointment and they showed up on time and were very friendly.It turns out, my car had had the windshield replaced previously and whoever did it, did not do a very good job. There was a lot of clean up that had to be done. No complaining from W&W, they just took care of it.Unfortunately, probably because of the poorly done previous job, my new windshield cracked within a day of replacement. I was nervous. I just paid almost $300 for a new one. How would W&W react?These guys are top notch. You can completely trust them. They didnt complain or ask a million questions. They said, we stand behind our work, scheduled a new appointment and replaced it again at no charge.Cant say enough good stuff about this team. I wish all vendors took this much pride in their work.

Za
Review №33

Chris and Chuck were both curtiois in an above and beyond manner. They made me feel more than comfortable with their service and I was able to trust them with ease. They showed up when they said they would and when it was time to wrap up they took the time to show me why I needed new windshield wipers. Because they showed me, at no time did I feel like I was being sold. Throughout the process I was able to chat with them and they even made it a point to give me suggestions on where to eat in the area. For the price, quality, and service, it doesn’t get any better.

Ad
Review №34

These guys are absolutely amazing!! They are so nice, friendly, and informative. They come to you and work hard. Will go with them from now on, no question about it!!!!

Tr
Review №35

I had a side view mirror replaced and Wizards and Waterfowl provided great service. They showed up early for their scheduled time. They were incredibly friendly. They were very clean and left no debris after having to break the original mirror free. They were also the best price i found. I also called them on another occasion for an estimate on a windshield and they were the lowest price for that as well. I never had the wind shield replace because i sold the car but if I did it would have been through them. I will absolutely use this company again and I highly recommend them to friends, family, and anyone within their service area. I give them 6 out of 5 stars.

Ch
Review №36

Chris and the guys are nothing short of amazing. They handled everything with the insurance company, gave me great advice, and made it so convenient for me. I was able to text Chris a few weeks after my first inquiry, he remembered me, ordered my parts, and set up my appointment immediately. He even sent me a text on the day of the appointment letting me know they were on their way (which was on time!). I followed all of the post installation instructions they gave me, and I couldnt be happier with the results. Dont hesitate choosing Wizards & Waterfowl, they are awesome!

Ch
Review №37

Chris and his crew are the best at what they do. They were able to identify mistakes from the previous windshield install, correct them, and do a fantastic job sealing the new glass. Best of all, Chris is very accommodating to your schedule and is a real pleasure to do business with. Hands down best auto glass service in Maryland.

Wi
Review №38

Excellent communication and fixed my problem promptly. Due to bad weather we rescheduled without issues. Prompt response via phone and text. I’ll continue to use them in the future.

LE
Review №39

CHRIS IS AMAZING!😃POINT- BLANK -PERIOD..YOU WANT IT DONE RIGHT? CALL WIZARDS & WATERFOWL❤❤❤❤❤

Ce
Review №40

Chris was very friendly and professional! Service was awesome!

Ca
Review №41

Very pleased. Im finally writing this review 4 months after having my windshield replaced, and I have had absolutely no issues whatsoever. W&W were prompt, professional, and did a fantastic job. I highly recommend them.

Le
Review №42

Full Service, honest providers. Helped from beginning to end, from initial setup of insurance claim, to scheduling of calibration at the dealership. And final install looks amazing. I highly recommend them and would use them in the future for my auto glass needs.

De
Review №43

Awesome job! They came out to my house and fixed the star I had in my windshield. They fit me in between appointments and were very courteous. A++

Ki
Review №44

W&W couldnt have been more convenient. They came straight to my house, determined that the crack in my windshield was too large to fix, and replaced my windshield with a better one all in two days time. The customer service was excellent and the price was right! I would highly recommend them!

Mi
Review №45

Again W&W surpassed my expectations. They close at 5pm, I call at 7pm and to my suprise they awnser the phone and help me out. Have a glass issue call W&W!

Da
Review №46

On a scale of 1 to 5, Id give these guys a 6. They were quick, efficient, professional, kind, thorough...the list goes on. Never thought Id be this enthusiastic about a couple of guys fixing a chip in my windshield. This is one Class AAA company in my opinion. If you need your windshield fixed, call these guys. Believe me, you wont be disappointed.

Ma
Review №47

Excellent service and good people. I will certainly go with them again. In fact, a rock just came out of nowhere and struck my windshield (again). W&W here I come...

Ma
Review №48

Wow I’m so glad I found this company. Chris and his dad chuck work as a team of two to ensure the right windshield is installed correctly.I had an ongoing water leak for months around the windshield areas before and Chris and pops were called. They looked for the problem for over an hour didn’t charge extra and replaced the windshield. Couldn’t be happier with their service.

Ro
Review №49

Genuinely nice people today are very hard to find and Chris is one of them. Took my call and helped me out on a Sunday to take preventative measures in case my broken windshield could still be fixed.Gave genuine and sound advice even if it meant him not getting my business.Wish everyone ran their business the way these guys do!

ka
Review №50

Although we had a disconnect on the day/time of appointment, once we got that worked out they did an excellent job. Even recommended and got approved the factory exact replacement as the car was less than a year old. Nice job done.

Dr
Review №51

Easiest and nicest gentlemen to talk to. Went straight to work and also provided awesome customer service. Very good price.W&W>Safelite

Mi
Review №52

Having been an insurance agent for 25+ years, I need to surround myself with various service providers such as Chris Donaldson of W&W Auto Glass Services for my customers. Each and every referral I give him is treated with utmost courtesy and professionalism. He consistently does outstanding work and is very dependable. I always receive positive feedback from my customers from their customer experience with Chris and his company. Mike Dacre - Pasadena, MD.

Ni
Review №53

Ive hired these guys twice and cant speak highly enough of the quality of their work. Once was for repair, the other was new window installation. These guys are professional, stay in communication, explain what they are doing and have a very high level of expertise.

Ro
Review №54

When I used their service, they exceeded my expectations. Their workmanship is excellent, they did a thorough and complete job, including cleaning up any messes they made. They were more than willing to answer any questions I had about the process and what they were doing. When I thought I had a problem with one the repairs, they came right out and took a look at it, and diagnosed a separate, un-related problem and quickly fixed that problem as well. Their prices are very reasonable, especially since they come to you, and do the work at your house.

Ja
Review №55

Chris and his father were great. They were easy to talk to and the work was done in under 2 hours. I had my two quarter panels replaced with new butyl tape.The only problem is. The invoice showed 6 hours of labor. They drove from Towson because of the previous customer which caused them to be late. I don’t know if I am responsible for the gas/time from Towson to College Park...Another problem is the rear defroster connector somehow ripped off the rear window...

DA
Review №56

Chris is the Walter White of auto glass! Picture asking if he can replace my windshield and staring blankly as he explains the nano-structure of the newer glass options and how light will refract through each. Nice when you find the one, best place...

ol
Review №57

My 2003 jeep liberty had a large ice covered tree branch fall onto my windshield there was such major damage I had no choice but to replace the whole windshield! There are so many GREAT things I can say about this business! Chris one of the owners is fantastic. Not only did he seem empathic to my problem he also went beyond making an effort to repair my windshield in a timely manor with very little hassle to me. This business offers a verity of ways to repair your auto window needs in my case I dropped off my vehicle Chris drove me to work after 2 hours Chris brought my vehicle to me at work. I went out to inspect the work and could not be more pleased. Not only was my windshield repaired with a brand new one but in my opinion looks better then the old one! Before leaving Chris double checked the windshield and made sure he left no stone unturned which I appreciated. If and when needed I will be a returning customer and would be more then happy to recommend W&W Auto Glass to any person in need of there service! Thank You W&W for turning this bad experience of ice covered tree branch bashing windshield into a great one.Michelle Elliott of Pasadena MD :)

Ri
Review №58

They did an awesome job!! My car was leaking from a poor repair installation from a previous accident repair. The water had completely damaged my circuit box in my car and was soaking the interior. I took my car to the dealership who then called W&W to get the job done right. W&W sent us a detailed damage report of a terrible previous repair. I was then able to contact the first installers with the proof of a terrible installation and get my money back. Thanks guys for taking pride in your work and doing things the right way !

Da
Review №59

Fantastic and personal customer service. Professional work done. Highly recommend.

Bl
Review №60

They are absolutely amazing!!.They came all the way from Pasadena to Rosedale to fix my windshield without any additional cost. They are cheaper than the other guys, they got the exact match for my wind shield and cleaned up really good after all the work. Im big on customer service and they definately exceeded my high standards. Despite the weather complications they made it happen. Thanks to Chris and his Dad for doing an excellent job. You got a customer in me for life!. Will also be recommending them to friends and family.

Ni
Review №61

Very courteous, professional, and extremely reasonable. The techs were very knowledgeable and punctual. Would most definitely use these guys again.

Ma
Review №62

W&W from Pasadena did a great job with my auto glass repair. They came to my church in Gambrills with their mobile auto window replacement truck and performed the repair in a quick and professional manner. The technicians were really nice and friendly too. I had a chip in my windshield that I tried to repair myself with one of those DIY kits. They were able to get past my failed repair and perform a solid fix. It was a real blessing to have them perform the repair. I recommend their service all of the time!

La
Review №63

This is guy is great and local. Most companies pretend to be in your area and just send a truck, he is actually in Pasadena and more importantly an owner operator making your installation correct and repairing bad work that you can not see under the moldings from past windshield replacement companies.

Ka
Review №64

Came right to the house on time had it fixed in 30 minutes.Nice father and son team

Mi
Review №65

First class organization. Got connected through Apple Ford trying to get OEM parts / windshield for my Lincoln Navigator. Total cost with OEM parts was less than the discount shop that my insurance wanted me to use. They took care in installing the new glass correct. Years ago I had a windshield replacement where they did not take time to do everything right and several years later I had a huge leak inside the truck from the top of my windshield because of a rust hole that developed from inadequate sealing.

Ja
Review №66

Extremely knowledgable, very professional, speedy service, and quick responses. Would Definately recommend. Price was good in comparison to competitors.

La
Review №67

They were recommended to me by my mechanic. My family have used them several times and have been extremely satisfied with the price, workmanship and professionalism demonstrated on each occasion. On one occasion the driver side window window bracket broke and the window dropped inside the door and shattered. It was the middle of winter and the forecast was calling for rain. They were at my house within a couple hours and professionally wrapped the door until they could order the bracket and fix the window. I was able to drive 40 miles to work over the next 2 days until the bracket arrived. The wrap held up fine and didnt experience any leaks. There was no charge for this extra service.

Me
Review №68

W & W fixed my cracked windshield today... Nicest guys AND best price! Thanks!

Cl
Review №69

I had an emergency. I accidently cracked my windshield cleaning it the day before my family and I were to PCS (move) to Texas. Time was critical. USAA (insurance company) was helpful but couldnt find any company after calling four to replace my glass the same day. I got on the phone and called W&W. I spoke to Chris and told him my situation. He went above and beyond, called another customer and explained my situation. Chris managed to re-book them for a later date. He came to my house and replaced the glass that evening. Tensions run high during a move and this was one more thing that went wrong in our final days leading up to the move. Chris saved the day, kept us on track and kept us from losing our sanity. Thanks Chris, job well done!

Ol
Review №70

A++ +++ service. Professional work👌

Jo
Review №71

Great service good price; highly recommend if your in need of any kind of glass replacement or repair.

La
Review №72

My daughters windshield was severely damaged by something falling off a passing truck. I called Chris from W&W Autoglass that day, and he immediately ordered the windshield. The windshield and other parts arrived at his shop that night at 8:30 p.m., and Chris was over by 9:30 p.m. to do the repair. Chris worked under the lights at my house until midnight to finish installing the windshield and to vacuum the glass out of the vehicle. Unbelievable customer service! If I could give this guy 10 stars I would.

Ri
Review №73

First, I called around over the weekend looking for a repair center, with no answer from anyone. Lo and behold I fet a phone call while out trail-hiking on a Sunday from Chris, who simply wanted to make sure [he] got me a response as quickly as possible. I was shocked!Before my my short hike ended, I was educated on my options, pricing, and quality suggestions and was scheduled for on-site service at my place of work two days later. My used car was a recent purchase from an independent buyer, and Chris even managed to point out a few unrelated technical flaws with the vehicle I wasnt even aware of!I work in a profession that demands customer service, and Chris and W&W affirmed every single aspect of that concept. Fast, courteous, funny, educational, professional; and his background, discipline and expertise shone through during the entire experience. There is absolutely no need to go anywhere else but W&W for your glass work. Thanks, Chris!

Br
Review №74

The best glass service in area! Very knowledgable!

Pa
Review №75

If you want quality work done. This is the company to deal with.

Jo
Review №76

The level of service W&W provided for me and my family is a true testament to how serious they are when it comes to taking care of there customers. Chris took me as a emergency call and showed up to my home within 90 minutes of our initial conversation. They went out of there way to secure a window for my car driving all the way to baltimore and back to severna park. They showed up and did a excellent job. They cleaned the car and the surrounding work area thouroughly while sharing any nescessary info during the process. I couldnt have asked for a better experience. Thank you

Ro
Review №77

This is the second time I had the wizards and waterfowl come out and do a windshield repair first time last year they performed a complete windshield replacement last week they repaired a ding in the windshield both times Chris was on time,very professional, and explained the whole procedure. I will never use safelite again.

Ki
Review №78

Excellent price and work!

br
Review №79

Great quality and service

Information
3 Photos
79 Comments
4.9 Rating
  • Address:3600 Robin Air Ct, Pasadena, MD 21122, United States
  • Site:http://wizards-services.edan.io/
  • Phone:+1 443-962-2791
Categories
  • Auto glass shop
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Planning
  • Appointments recommended:Yes
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