Fast and honest! I had my car towed here for what I thought was a major electrical problem. They determined it was just a bad battery. Within 24 hours I had my car back (cleaned, by the way) and they only charged me for the battery and one hour labor. I will definitely be keeping their business card in my glove box.

Best service ever, and got my bumpers replaced fairly quickly

The entire experience with Fix Auto was great. I scheduled my vehicle for repairs with Fix Auto after an accident. They quickly provided me with photos, repair itemization, and time estimate. I received regular updates via text and their amazing staff called me when delays arose.

Came in for an estimate that should’ve been done that same day and they purposely decided to not send in the estimate to my insurance company. This was on Thursday. Friday came along and same story. I spoke with the guy over the phone and he reassured me it was going to be done that Thursday and it would only take 15-20 minutes to do. Turns out they’re closed on the weekends. Seems like they purposely delayed this. Very unprofessional if you ask me.

This auto shop was quick and efficient. They made it clear from the moment I drove up that I was their number one priority. They finished working on my car extremely fast and EVEN WASHED MY CAR when they were done. I give them 5 stars and will definitely be coming back. Thank you to everyone working there.

Was in a minor accident & brought to this auto shop to get my car’s door fixed . They did a excellent job and the service was great & easy .

FixAuto did a fantastic job on my car. On time. On budget. Customer service was outstanding with service updates and especially professional and friendly staff.

Outstanding service and value from the moment I walked in through the entire repair process. Grateful to come here.

Rafael and Michael are especially efficient in diagnostic, giving a fair quotes for fixing front bumper. Attentive customer service and giving reasonable pricing. I trust them very much with my car, with quotes given to me and you can definitely count on a good job well done by the mechanics working at Fix Auto. Reliable and trust worthy people working at this place .

Fix Auto is the best auto body shop I’ve been to. They are efficient and very customer focused. They constantly provide real time updates via text messages or with a friendly phone. They also work fast and efficiently to get your car back. The workmanship is excellent and your car will look brand new once they return it to you. They also have a warranty for their work to ensure you are happy with the results. I have zero complaints regarding my experience and have actually used them twice.

I used fix auto for my Tesla Model 3, they are a certified Tesla Repair Center and also have Geico adjusters on site.From the day I took it in to get the estimate and drop off the car, the service was excellent. Their app updates you every time there is an update with the car’s profess. It also includes the estimate and how much is covered by your insurance.On the day I picked it up, the car looked even better than when I dropped it off! The did excellent work. They even managed to get it back to me 2 weeks sooner than anticipated. From drop off to pick up, it was about 2 weeks.I hope I don’t have to use them again because it would mean I got into another accident but if I ever have a need, I wouldn’t hesitate to use them again.

I’ve had two different cars that I took to Fix Auto and I guarantee you that each time I took my cars to them for bodywork my body work came back perfect as if nothing has never ever been touched their customer service is excellent I will recommend them to any and everybody great job Fix Auto on my 2017 and my 2019 Honda accord sport Great job

Fix It Auto in Pasadena is the best repair shop around. Mike was my service advisor and he was very responsive, explained in detail what actions were going to be taken to fix my car, and explained each charge. He also called me to confirm when the part was in and gave me precise timelines (so that i can anticipate my time).Also their quotes are very reasonable! Got my car fixed in a day!Thank you Mike and Fix It Auto.Hopefully i wont have to come back 😜🤣

Michael is the best. Professional, kind, anticipated my needs and questions, and purposely overcommunicated so I was never in the dark on the status my of car. So rare to deal with this kind of stellar service. I was in and out of their office within 10 minutes both at drop off and pick up, my rental was arranged and waiting for me and was all coordinated before I knew it. Also my car was ready a week SOONER than initially quoted - incredible.I will definitely come back to Fix Auto for any repair needs. I found out both my boss and my mom actually have come here before due to recommendation from their friends - that tells you how great the service is. Still can’t believe how easy this whole process was. Easily 5-stars.Thanks again to the owner of this establishment for a clearly-demonstrated concern for customer service and excellent work on the vehicle being a standard here. Again, Michael was great. Cheers, guys.

I had a great experience with Micheal, he was extremely professional and kept me inform of everything that was happening with my car. I was referred by my sister in law who also had a great experience at this auto shop. In addition, my car looked brand new, and they dealt with my insurance. Great place !

Fantastic customer service and car delivered 5 days before the estimated date! Every person I came in contact with was so incredibly thoughtful and efficient. And they delivered a car that looks picture perfect - even clean! Would absolutely use again if/when I need service.

I am so happy with the result of my vehicle’s repairs! Joseph Calderon, the associate who helped me, was friendly, knowledgeable and professional. I would definitely recommend Fix Auto Pasadena!

Very professional and pleasant staff. I was updated via text every step of the way and the repair came out great.

Very happy about the experience here.My car got hit by other cars on the front left, and it got repaired perfectly here.Thanks to Joseph specifically, he is very patient and helpful all the time.

The service is OK, a little bit slow on response. Staff arent not personable.I do like the Geico office there.

I had my catalytic converter stolen out of the blue one day and my car was transferred to this place via my insurance. The people are Fix Auto were really communicative and broke everything down for me about the repair costs. The staff here is very friendly and welcoming. When I had questions, they were patient with me. I did have an unfortunate hiccup where my car stalled on me when I came by to pick it up. They made it up for me by having my car delivered to my place after it was finished. Overall, customer service here is absolutely top notch. Its one of those places that places high expectations to ensure their customers are satisfied.If for some unforeseeable reason I have an incident again and I go through insurance, Ill make sure to get my car transferred here.

The staff at Fix Auto Pasadena work very efficiently. Very quick turn around time and staff is welcoming/friendly.

The staff was courteous, knowledgeable, and professional. They kept me updated regarding my vehicles repair progress and completed the work three days early. My truck looks like it did when it was new.

They kept me updated daily on the progress of the repair and had it back to me on the date they initially agreed on. They communicated with my insurance as well and I did not have to worry about anything. They also cleaned my car, which was a great bonus!

Amazing auto repair shop! I got into a car accident and barely had to do anything for them! They fixed my car promptly and most importantly, they kept me updated through the whole process. Definitely would recommend to everyone.

I had an amazing experience with Fix Auto. They were communicative, kind, honest, and thorough. Every person I spoke with took the time to treat me as a valued client and they worked hard to get me what I needed when I was in a jam. Angelina called me every day days with an update and worked hand in hand with me every step of the way! She rocks! The rest of the team were fantastic and I will come back to update with their names soon! I will absolutely be going back.

Michael is very professional and gave me updates as the repairs went along. It was a smooth and easy process from the beginning to the end. Michael went through an extra mile to make sure the exterior of the car is showroom like-new.

It’s been a long time since I’ve needed body work done to a vehicle (thankfully). The crew at Fix Auto (Pasadena) are top notch! Michael Noriega took my busy schedule into consideration and made this repair seem less. I hope I don’t need any body work on my vehicles anytime soon, but if I do, I’ll definitely come back to the crew at Fix It Pasadena.

Used them before was excellent this go-round was not good at all very disappointing

I went into this place because my insurance company recommended them. The only thing that needed to be fixed was my hood. Someone jumped on my hood and damaged it.I called Toyota dealer for a replacement and they said it was 300 dollars for the part.This place charged a total of 1500 with my deductible.They ended up charging 550 for the hood. If this isnt robbery I dont know what is.

I just had a phone conversation with a young lady who kept talking over me with no real interest in comprehending what I was trying to say. I finally lost it and began raising my voice, which then caused her to put me on hold because I WAS being rude...

Easy to work with, drove the car in and they took charge, Enterprise car was waiting for me to take, 20 minutes i was out onto my job. Thanks for making it easy and comfortable.

Great service and very accommodating when customers need answers!

Great, friendly service. The car looks beautiful!

Great service and good quality work. Rafael is the best!!

Unfortunately I had to get my car fixed due to a break in. This body shop was through my insurance company. They were a pleasure to work with . Provided updates on my car throughout the repair process. They were even able to get in contact with my adjuster when I wasn’t able to. If you ever find yourself needing body work I highly recommend this place.

Excellent work, and they are a certified Tesla Collision repair facility.

First time at this shop and pleasantly surprised with level of professionalisms and on time service to keep customer happy.Top notch!Special shout out to Michael.You guys are the Best.ThanksJay C.

Very professional, courteous, and efficient. The updates were timely. Did a fantastic job on the repairs to my car. The whole process was very painless.

Best experience ever ! Excellent team ! Great work, helpful and professional !!! Amazing 🙏🏽❤️

I dont usually leave reviews, but this is overdue. I have brought my car to Fix in Pasadena three times. Each time I feel they have been very professional, communicated well, and done very good work. They were easy to work with and any time there were any questions, they responded well and worked to make sure I was satisfied. They stand behind their work, keep you posted throughout the process, and are a quality shop. Thats why Ive been there 3 times and will continue to chose them whenever we need body work on our cars.

Service is great, awesome customer service, if you want to be done right with the right people this is the place to go

Fix Auto Pasadena is possibly the best Auto Repair I have ever dealt with, Michael being the front desk guy managed everything very calmly and smooth, the level of communication they have is awesome my vehicle was there for the time that was mentioned to me it was gona be there for. I’m thankful for Fix Auto Pasadena for the experience. Thanks again you guys are awesome

Fix Auto is the best! I never go anywhere else.

These guys were so great, got my car looking fantastic in just a few days, dealt directly with insurance so there was no hassle, and kept me updated on the progress via text. Professional and friendly just an excellent experience overall.

Fix Auto was very professional. I especially liked that I was kept informed of the progress of my car repair. The car was fixed in a timely manner, and was fixed to my expectations. It was a great experience.

We had an amazing time dealing with micheal @ fix auto - We arrive stressed out because of the damage to our car and everything was made easy Once we arrived. Highly recommend!

My car was rear-ended and I received excellent service from the day I dropped off my car to when I picked it up. The repair took less than a week and during that time I was updated as to the status of my car. The employees were great and the location was close by. I hope I dont have to visit another body shop in the future but if I do, its good to know great customer still exists.

Everyone was nice and professional, made everything super easy and my car was ready a day early. Thank you!!!!

Great work and customer service. Car runs like new!Recommend it to anyone who needs car repairs

Mike, the person who helped me was very professional and kept me updated with all information. He made me feel proud that my car was in their care

Angelina and Michael provided great customer service. I was given updates frequently and am very pleased with my experience. My car was in excellent, mint condition upon pick up.

Well I didn’t get any service done, because my car was a total lost, but they were very helpful n understanding.

I took my care to this facility for repairs.i was treated with respect and courtesy.I was kept updated on estimate and repair time daily. When I picked up the car again I was treated with the utmost professionalism car looks like new. I would highly recommend their workmanship thank you all

Fix Auto is the best!! they kept me updated on the process the entire time and even had my car finished a few days early. everyone who works here is so nice and made me feel comfortable about leaving my car with them.

I was involved in car accident last week, fix auto fixed my car in a few short days and it looks great!Thanks Fix Auto!

Very professional and super quick. My car was ready a day before the estimated time. They kept me updated the whole time.

Brought my car in for repairs from a fender bender and experienced superior customer service from start to finish. Michael was friendly, knowledgeable and professional. I would highly recommend fix Auto!

I came here to get my car repaired after an accident. My car was done on time and the repairs look great. I totally recommend this place to anyone who needs body work done!

Super great quality on the repairs from my rear end accident! Good as new. Would definitely go to these guys again and recommend to friends.

Michael and the service crew was very nice & professional. I would recommend them to anyone. Thank youFix autoPerry

Fixed my car after a fender bender, and found/replaced a mismatched headlight. Nice friendly service and easy to get to.

I had a great experience with this business. They were thorough, responsive, professional and communicated well. I’m very happy with the way they fixed my car, would happily do business with them again.

They were attentive, fast, efficient, good at keeping me updated.

They did the awesome job.Really like it.5 Stars

The whole process was easy & efficient. Everyone was extremely professional and helpful. Highly recommend.

Everything was so easy, they had a rental waiting for me when I got there and everyone was so nice! They kept me informed on my car and returned my rental for me once my car was ready! The work they did is beautiful! Couldn’t have asked for a better experience! Thank you again!

Very pleased with the professionalism and kindness of all the employees at this place. They went beyond my expectations, ans my car was fixed very well and fast. Thanks to everyone in the Fix Auto Pasadena team and keep up with your good job!

I will write a review once they get done with my car. if they ever finish

Theyre incredibly professional and nice, and they finished fixing my car one day earlier. I dont notice anything that does not look as before the damage, so they did a great job on my car.

Fix Auto was absolutely professional and did an excellent job on repairing my vehicle in a timely manner. To my surprise, they returned the vehicle back to me looking much cleaner, inside and out, than when I brought it in! I’m happy I chose Fix Auto. Thank you!

Great customer service. Gave lots of updates. Fast service. My car looked amazing after!

They did a great job repairing my vehicle. Work is done professionally and on time. I would recommend.

All the staff was professional and courteous and efficient. We went through Geico, and the estimate was fair, the rental car was arranged and waiting for us. And the work on the car looks really good! We are very satisfied!! The car came back sooner than the estimated time also - even during the Holiday Season.

This place is GREAT. Honest and reliable. Quick service, & all the staff is more than helpful!!! I wouldn’t take my car anywhere else! So glad I found this place🙂

Went in to get a repair through insurance. Was super easy, and had the car back in a few days. Staff was friendly and repair was good.

Fix Auto did an awesome job! My car looks brand new again I am so happy with the work,the paint looks great and everything back to how it was before the accident. They also finished it way ahead of schedule.

Outstanding service, very courteous and fantastic body work, with one minor exception. Now I know if I or friends can go to when in need of auto repair in the future.

They did an outstanding job on all aspects of the body and finish paint, like new! The office was extremely efficient and great at communicating. Would highly recommend!

The name of this business is false advertising as they can’t seem to fix anything. Went back 3 times to get a piece of plastic glued to my car. Spare yourself and go elsewhere.

TL:DRCommunication via email-greatCommunication with workers about issues-goodOverall Satisfaction with quality of work on car: Meh-okMy experience with the shop is mixed. At first, things ran very smoothly and the staff were very friendly. They said I could get my car fixed immediately since they are approved by AAA. After getting my car back 3 days earlier than projected (pleasantly surprised), I was excited to drive my vehicle again. Upon evaluating the quality of work, I did not like how it aligned. The damage to my car was moderate and things in the front were replaced; the alignment of the hood, bumper and headlight did not seem to match the other side in terms of height and spacing. I understand that some parts were replaced and the remaining parts could have deformed from the accident, preventing identical alignment to the other side...so I was not too worried about it. Checking out the rest of my car, they vacuumed the inside and washed the outside nicely. However, I noticed that they left a tool in my car and forgot to put back the mats for the rear seat. I had to ask where they were so that they could put them back. Regardless of all this, I was still content with the end result. As I was about to drive home, I tried rolling down the window to get some air into the car, only for it to not work. I called the head guy over to help fix the issue and he was able to reset the window by holding down the window buttons. Thankful that this was solved, I drove home. Night time came around and I turned on my headlights. Surely enough, the side which had repairs was not aligned with the other headlight and I found out later that the passenger door could not be opened from the inside. I was frustrated and emailed an employee to see if they could fix this, to which he said come on by any time. I was happy that they were flexible but annoyed that I had to drive all the way to Pasadena to get this resolved. When I got there, the front office person was kind of cold, but it was right before lunch so I understand the feelings of the morning and wanting to be on break. They were able to take me in without an appointment to fix the door and headlight. Within 15 minutes, they fixed the alignment and got the door to work. They let me know that the plug for the door was not fully connected, causing not power to travel to the locking mechanism. Although I was happy that they were able to fix this with relative ease, all of the problems I had were careless mistakes that easily could have been fixed. I am more frustrated that they did not make sure everything was in working order before delivering to their customer. Again, the results were ok but the lack of thoroughness with the details was off-putting.

I know any damage to your car is stressful, especially when it isnt your fault (I had to go to them TWICE in two months). But these guys really do everything they can to deliver. Communication was great, they always kept me updated on the repairs (when parts came in, when my car would be ready, ect.). I worked mostly with Rafael who is the best at making sure your car is perfect when you sign for it. He is very reassuring that if there are any problems you can bring your car back for them to take care of it. I really cant say enough about the ease of the process and the professionalism of everyone that I interacted with.

Great service and communication with the staff. Theyre fun but professional and I can trust them to take care of my car. Highly recommended. Best shop on foothill!

Great work!!

When I dropped off my car Michael helped me and explained to me what he was doing. Im very satisfied with his costumer service and his proffesionalism.Ray is very nice, professional attentive and pleasant. His costumer service is excellent!Rafael was very nice and professional!

Great service. Highly recommended them.

Great job, like my dent was never there

Staff were nice and straightforward thru the whole process of getting my car estimated and fixed and kept me up to date all the way till when the car was finally ready to be picked up. Repair on my rear end of the car is great, looks brand new and paint matched as well.

My insurance took my car here to fix and after two weeks they estimated 9800$ to fix it and they predicted the time for fixing it would be around one month. The actual cost came out to ~15000$ and it took them 87 days to fix my car. During that period there was two weeks that that didnt pay for my rental car. I didnt like the paint at all. There were many dirts (small particles) beneath the paint that they were calling it imperfections. I think they are painting outside or in a dirty place. They wasted my time twice to go there and wait until they polish them. But they never could actually polish all of them. They scheduled another visit that I didnt have time to go there. I took my car to check the brake 6 months after they fixed my car and the mechanic told me that my front tires wearing uneven. At that point I sold my car. The car that I loved so much.

Excellent customer service and best price for the car repairs needed!!

Couldn’t of asked for better service & They even washed my car. I truly can’t thank them enough for fixing my car & for providing such great customer service.

They were great, clear on instructions and delivered what they promised! Car looks great and service was top notch.

I had an awesome experience with Fix Auto. They communicated with me frequently regarding status updates. They also handled all the communication with the insurance adjuster and car rental. It was a win stress free situation. I highly recommend them, they are friendly and very professional.

Fortunately we have never had the need for a body repair to one of our cars until now. FixAuto of Pasadena did a wonderful job and their staff did an excellent job of explaining the process and repairs to us, and the car was ready for pick up in three days.

I wish I could give negative stars. Not only did they scratch and dent my truck and lid in new areas but the work they did was HORRIBLE!! I’ve had better results with a spray can. I swear to god I’m not exaggerating. The lid wouldn’t lock anymore afterwards and they tried to say this truck had all these problems when I brought it in. Luckily my insurance adjuster took plenty of pictures that proved they were lying. And then they didn’t want to pay to extend my rental. They wanted to me to bring it back after the weekend. I’m. It taking it back to this shop. I’m taking it somewhere else. I’m also considering talking to an attorney in the family about possibly suing this shop. DO NOT GO HERE!!!! I REPEAT, DO NOT GO HERE!!!!!!!!!!

Fix Auto met all my expectations! Their customer service was exceptional!!

Got into a minor fender bender earlier this month. Was referred to Fix Auto & everyone who helped me for the 4 days my car was in the the shop was extremely helpful & accommodating. They offer pickup & drop off if you need a rental from the nearby rental places. They also sent me email updates on the status of my car as it was being worked on. Got my car back in a pretty quick turnaround & she looked good as new...they even gave me some reasonable estimates for some other minor cosmetic repairs should I want to come back & fix those too. Definitely recommend!

They were very professional, everything was so easy and fast! Great job guys and keep up the good work!

Great service, reasonable costs

The staff was very friendly, transparent, and clear about what was needed to get done on my vehicle. Greg, the Geico insurance agent, keep me up to date on the progress of my vehicles repairs and answered all of my questions. I would definitely suggest this place for those looking to fix their car(s).