Knowledgeable guys on most products...helpful
Salesmen wasn’t exactly the friendliest and he gave me false information on the bike I purchased. They didn’t want to give me even a keychain to go with my new purchase. I would maybe come back but I’m not going to refer this place to anyone.
George was great and treated us right from start to finish. He knew we drove 3 1/2 hours from San Antonio and he was determined to make sure our trip was worth it. When we found a serious concern with the bike, George quickly got it fixed. This is the 1st bike that Ive bought and it was a great experience thanks to him and the entire staff! I highly recommend these folks - professional, caring and quick.
Great business with great people working there. They go out of their way to help you any way they can. I will, of course, go back. Highly recommend.
This is the best place to take your motorcycle for service. The people are very friendly and helpful and explain everything in detail.
I do not recommend no one to this place !They don’t want to help folk out only certain ones !
Paul helped me with the service of my two Waverunners. Very helpful and timely.
Bought my first ATV from Texas Powersports and the customer service was excellent. The whole staff was great. My sales assistant was Frank and he was pretty knowledgeable and gave me the right direction on what suites me for a first time owner. Also he went over some of the essentials with me. I would definitely recommend checking out this place if you are in the market for an ATV.
Frank was wonderful to deal with. He found us an inbound RZR 170 when we couldn’t find one anywhere. Easy transaction, no hidden fees, and nice orientation upon delivery. Definitely recommend.
The did me really good and my bike just wish the can fix bike over 10 years plus would be nice but other then that costumer service is awesome real helpful and nices help out anyway they can. I will take my bike back for anything I can get work on for now on thanks guys and ladys.
They got me on a 4 wheelers the same day. Highly recommended
Great experience! Buying was quick and easy which is always a plus!! George was very helpful in answering my questions and showing me add on options for my atv. I would definitely check out Texas Powersports first and talk to George for any questions.
Decent price on the 2022 honda grom was quick and easy.
Great floorman. Very informative,made us feel at home and at ease. I bought my first ever motorcycle here and will always recommend this place to friends.
The whole experience was great! Will return!
Great service, very professional and quick. I would definitely recommend Texas Powersports to do service on your motorcycle.
I brought my Ranger in to repair my break sensor and replace my my head lights with 2021 LED head lights. The repair was spot on and the lights are awesome! I will definitely use them again!
Excellent service by service department and sales definitely would buy anything from them seem to track any equipment purchased here on their internal database which is plus for me to determine any recall or history regarding equipment!
George, my salesperson, did an excellent job explaining me to the unit I purchased from his personal experience because he owns an XP 1000
Great place, great people, highly recommended. Frank was a knowledgeable and very helpful salesman. They lookout for their customers no doubt. And it speaks volumes that they called me to tell me they found the spare key and owners manual weeks after purchase. A+ customer service!
Professional and prompt...With just one mechanic working at that time everything fell into place...Was able to enjoy a great ride on a gorgeous day...
I believe the young mans name was JORGE CAMPOS. Ahh I’m terrible with names BUT I found his business card. We came two different times to look at ATV’s. He was very honest and informative. Greatly appreciate the none pushy salesman vibe we settled on a 2021 Polaris and love ittt!!! Probably going to get another one very soon.
Texas Powersports has a great turnaround and everyone is very professional. Thank you for everything!!
Had a great experience. Jorge was very helpful and professional getting on my 2021 Yamaha Grizzly
I Would like to Highly recommend Texas Powersports to all... A Well Organized / Very Knowledgeable..... Sales,Service Great Team Staff.... We felt like Part of the Family ... Great Job !!! Thank You ...
I came in to buy a 2016 Honda Ruckus on 08/11/2016. I received a great deal and amazing customer service. Mike handled the sale, but the entire team was really great. While I was waiting for the Ruckus to finish inspection, they kept checking on me to see if I needed anything. Great customer service. They even loaded it into my truck for me. This is the second vehicle I have purchased at this place and the next one will definitely be purchased from them as well. I highly recommend Texas Powersports of Pasadena.
Really enjoyed doing business with these folks. Frank was awesome and the entire crew including the owner worked to make my buying experience fun and easy
I have bought a sportsman 450 H.O and now a RZR 1000 Highlifter edition from Jorge. If you are in the market for an atv or sxs, go see Jorge or give him a call, for honest fair pricing. Thank you Jorge!
Very helpful as always thanks guys
I was in the area and just stop by to see if there was anything I liked or wanted.... Long story short I ended up buying a Honda Foreman from Jose.. Jose was very patient and helpful with all the questions that I had.... Eric was my finance manager.. We sat in the office for and hour discussing life... Great guy also... I will always but my atv and accessories there... Loved my experience and will highly recommend to anyone just looking and want to be slow about doing it...🤙🏾
Really had no bikes or helmets left for us, but they redirected us somewhere. Which I think was nice to do than ask us to buy something else. Keep some bright purple and sky blue helmets for me. Also I need a Kawasaki KLX 110XL. Keep that for me too lol
I’ve bought atv’s and sxs’s in the past from other dealers but never from Texas Powersports of Pasadena. This was a very quick, smooth, and easy process thanks to there staff. Daniel knew exactly what I wanted, answered all of my questions, and went above and beyond so that I would be a satisfied customer. It’s very hard these days to find a business no matter what your looking to purchase that has staff that genuinely cares about there customers.Thanks again Daniel and Texas Powersports, keep up the good work. I will never purchase from anyone else again!!!
I am a returning customer and I was really impressed with how well my issue with my V-Star was serviced. Very professional and efficient. Keep up the good work. I will be glad to return if any other issues arise. Thanks
Great dealer.. Easy to work with and did everything they said they would do.
Parts man Andy was big help and didnt stop until he found the right tool for the job.👍
Quick and painless purchase. Just went to go look at the difference between a polaris General and polaris rzr. Daniel made me a deal I couldnt pass up on a General. Definitely happy and would refer to friends and family.
Great service, affordable. Staff was friendly and helpful while being Covid-19 safe. I recommend these guys!!!
My son went in to buy a chain. They sold him a chain. Only for us to return because the chain was to big. The guys answer was yeah I knew that. My teenage son asked why would you sell it to me then if it didnt fit. Oh you need to cut it and adjust. I dont have the chain that would fit in-stock its expensive so I didnt mention it or look it up. My father who is elder asked the man can we buy just a link or adapter? The employee responded sure I can sell that it. I just didnt have the chain that fit in stocks and its expensive so I didnt look it up. My dad said well you could of told the child you sold that incorrect chain to what he was gona need to do. Now we had to drive alway the way back to this part of town and be inconvenienced. The part originally sold was 80 plus the drive to and from 20 minutes. The part he finally sold them 15 plus the 20 minutes drive. they need to work on their customers service skills.
Purchased 2020 Polaris RZR. No nonsense deal. They made the transactions extremely easy.
Awesome sale reps. Daniel & Jorge, always willing to help out with your needs. Definitely recommend Texas Powersport of Pasadena.
Dont come here the last 3 times I have gone Ive had to drag some one out of there office to get any information & they didnt seem too happy about it either just drive the extra 30 minutes to the Webster store they actually want your business & have a better atmosphere
WOW! Went to PPS to purchase a Ruckus and walked out with two of them! Sales were knowledgeable and the transaction went smooth. Shortest time Ive ever spent at a dealership buying a new vehicle! Thank You!
Great place to get your Honda motorcycle parts
Excellent service! Anything I needed was ordered and shipped in a timely manner, from tires, to motor parts. Have been involved in motorcycles for a long time and this is the best dealership Ive been too. Will definitely continue doing business here. Just picked up a new Honda Foreman! Will be coming back for more business soon! Thank you guys!
Great shop.
Been buying OEM parts there since 1993. Have always loved the people that work there. Dianne is a walking Honda encyclopedia. Andy is the same with Yamaha parts. Even if he does like to smell his own flatulence. Hes still a great person to have help you. always has your best interest in mind.
Have been a customer since 1985. Brought my 4 wheeler in for warranty work. Never heard back from them after almost 2 months I called and they said it was ready Went to pick it up and it was damaged. Spoke with service manager and he said they did not do it Told him it was not broken when I dropped it off Then spoke with general manager and he got loud and said you want me to buy you a part I will. I was flabbergasted and left my wife could not believe the way the general manager acted Lost a life time customer for over 30 years over a 15 dollar part that they broke. Very unprofessionalThe last thing I did before I left it with your company was take my things out of the front storage compartment Im 100 percent sure it was not broken. Watching you and the service manager wall off and you laughing really confirmed I did not need to do business with you I was not rude and told you my side of the story. Your service manage was more professional. We all have bad days and if you want to call me an apologize I will accept it.Frank called and gave a sincere apology. In this day and age speaks a lot of his character. Also said he would make it right. We can all have a bad day. I will definitely go back. Thanks for the call.
Unless youre a regular with motocross, you can expect to have to pull someone out of an office to talk business. I was there to look at the Honda Monkey while I had another bike services. Its a shame they are the closest dealer. I was ready to buy another bike that day.It was a kill joy experience. I went to Hondas of Houston and bought from them.
This dealership is great! Although I didn’t buy my brand new (right out of the crate) 2018 Honda Goldwing GL1800 from them, when it came to needing my bike serviced, they treated me like royalty. That says plenty when you expect them to give you the basic yeah-yeah treatment since you weren’t an original customer. But not Texas Powersports in Pasadena. These folks are professional! From Andy in Parts, who hooked me up with Goldstrike, to Paul and Karl in Service, to Jeff the mechanic, I’m very grateful for the service they provided and the hospitality extended to me and my wife. Thanks TP... y’all are great!George
Thanks Honda for your great service on my bikes, no matter when I come you guys get right on it. Thanks Carl and your service team at Pasadena Powersports.
I have always enjoyed my visits to Texas Powersports. Im at their location about 5 times a month, and theyre always very friendly and helpful. If they dont have the parts I need, they can usually get them in a few business days. Love the crew at Powersports! Yall are awesome!
Great place and prices ask for jorge Campos
For my first time experience in the motor cycle world the staff at Pasadena HONDA made me more confident to pursue my dream to ride. Thank you to all the staff at Pasadena Honda.
Good service
Great customer service & prompt communication. Go see Jorge Campos if you want to be treated professionally and enjoy your buying experience.
I am only giving it a 1 star because it is needed to write a review. This place is bad. Since the first time I came in the service is slow. You are not approached by anybody that works there until they want to. They dont even acknowledge you or welcome you. Once they finally ask you why you are there, it is in a bad mood as if they already want to live the place.The worst experience of all is when you pick up your ATV or bike and you signed a paper so they wont work on your vehicle if you dont desire it or cant afford it. They completely dismantled my ATV and not even put the screws where they belonged. They gave me piece for piece in my hands. I even had to asked the for a few pets that I know are hard to get because they wanted to keep them thinking I would forget about them. Not sure if they took anything else from the ATV until I take it to a real place. Thieves.
He does awesome work
Super friendly atmosphere and crew. I love to old stories from the old days.
CAUTION - DO NOT TRUST THEIR SERVICE DEPARTMENT!!!I brought my Polaris 800 crew in for what I thought was a blown head gasket, but $2650 later, they claimed that I needed a complete top end rebuild. Well, I almost never use my Polaris so over a 2 year period, about 50 hours of use, guess what happened again? I had another head gasket issue. So I called and asked if anything was covered and they said too much time elapsed. I tried to explain that its not about calendar days rather hours on of operation on their repair work. They said sorry so I found another repair shop to look at why I had water coming out of my radiator overflow. Guess what I found out? The $2650 top end job I paid far was actually a gasket and ring replacement. My pistons and cylinders were so scorn and deposited with gunk, that it was apparent that I was scammed. I have the parts to show if anyone wants to see them!!!I ended up getting another top end job, but about much cheaper with original Polaris parts.So the moral of my story, dont use these guys for your service work and if you do, make sure you have them show you proof of the damage before they pull any parts and give you the damaged parts so you know the right repairs were made. Sad that a company like this does not stand behind their work. This could have been handled in a more professional manner by asking to see the hours on the Polaris because they should have documentation in their files when they started my work.
One of my favorite dealers and shops to take my yamaha super sport
I’ve taken my Sportsman 570 here 7 different times and my issues still to this day has not been resolved. They have tried everything they possibly could. Anything you can think of to fix this bike they have done. I want to give a shout out to this dealership with working to make their customers happy! They have worked with us since day one trying to get my issue resolved. I am Happy to say my issue has been resolved by Polaris giving me a full reimbursement on the purchase of my Fourwheeler. Thank you for your help Scott and Texas Powersports! I will be back if I decide to purchase another bike!
Excellent customer service
After almost two months I realized they had not mailed the license plate. I live about 200 miles away from this dealership and understandably requested they mail the plate to me. Called them and one of their team members stated that it was at their office and they would mail it. After waiting about 10 days I called back to get an update. This time I spoke with the person who handles the decal and license plate process. He said you have no plates to be delivered and that he had mailed a decal. After telling him I didnt receive that decal and that I should have gotten a license plate he became angry and hung up on me. I called back and requested to speak with a manager. He found out the license plate was sent to the wrong address almost two months ago and instead of fixing this error he told me I needed to go to the court house myself and apply to get them. (It costs $7 to get a duplicate plate). Even the sales person who was very enthusiastic during the sale didnt call me back to find out what was going on with the plates.
Diana in parts is great resource for this company Carl in service and Jeff are two hard working individuals great job guys
Very professional and helpful salesmen. Especially the sales manager James Davis. Would recommend this place for all your fun boy toy buys! Love it
Does Texas power sports charge an assembly fee or a freight fee in the purchase of a new ATV?
Just bought a new wheeler from them. They had the best price around town. Helpful and engaging with all my questions. Ill be back for more.
Nice guys just need to get their sales process nailed down.... if you ask them for something you have to follow up and keep them going as they dont have a CRM system
My Polaris Sportsman 570 was losing power and cutting off on me. I had an event to go to the upcoming weekend but had been told previously to come in on a Saturday morning and replace the heat shield ordered previous weeks. Jeff in service was wonderful, got me scheduled to take care of both things. I needed the heat shield exchanged and voltage regulator replaced under warranty. He spoke with Polaris and got the ball rolling. He got my bike up and running within hours. He was very well at communicating with me about the process and the status. Scott ordered my heat shield and advised me the best time to come was on a Saturday morning. Not disappointed at all, was in/out with heat shield applied and voltage regulator changed under warranty within 3 hrs. These guys went above and beyond to ensure I made an event I needed to be at that day. Great Customer Service!Let me point out that I live in spring/Tomball area, pretty far from Pasadena. They really helped me out with just taking care of in such a fast timely manner to prevent me having to come back and make another long trip. I recommended my bro-in-law and friend to buy an ATV from them bc they are awesome at customer service and give the BEST PRICES in town/surrounding areas. The sales guys/manager are very friendly and well informative of what they are selling. I would be glad to recommend anyone that is looking for a Off Road vehicle to go to Texas Powersports of Pasadena, you won’t be disappointed.
Good place to purchase from
The customer service here is fantastic! Everyone is helpful, knowledgeable, and goes out of their way to provide a 1st class experience to their customers. Highly recommend!
Great experience. Easy deal and helpful staff.
I recently rebuilt an 83 Nighthawk 650. Parts for these older bikes are hard to come by and dealers could charge a premium for them. All I had to do was ask and they were willing to come down to match the prices I found for parts online. I will definitely shop there for parts in the future.
Had great help from the sales associate Alan. He made the purchase as smooth and easy as possible. Most def recommend this place...:)
Great customer service every time.
Awesome inventory..prices seem to be retail + crazy high prices....
Everything was fast efficientand very friendly
I dont agree with any of the negative reviews of this establishment . By far the best dealership & customer service I’ve recieved. I highly advise asking for Alan in the sales department. He worked hard round the clock making it possible for for me to get a new bike.
My first experience purchasing a motorcycle and couldnt be happier. The staff was friendly. Daniel went above and beyond in making sure the process was expedited.
Great people and great products, heard they may start getting carbon fiber parts soon too. Awesome!
Had my Goldwing serviced there. Quick and relatively pain free on the pocketbook.
They helped me deal with a dealership mess up and explained some things I did not know I really think they had the best customer service when it came down to my motorcycle thank you Texas powersports
The place didnt have many options and the sales guy mike was douchy. I was looking for a side by side. I had called and reserved to see a rzr 1000 that was on their web page but when I got there the sales guy told me he sold it. Then told me that I should of got there sooner because it was too good a deal. I had to drive an hr and a half to get there. Very disappointed.
Make sure you ask and verify everything that is said and written. I was offered a maintenance plan, which I declined because the maintenance would have had to been performed at this location and I live 100 miles away. I was offered an extended warranty, which I was told would be good at all Polaris dealerships. Guess what, its not, and its not even a Polaris warranty because no Polaris dealership can bring up the extended warranty. I was offered a GPS service that would be useful to track my ATV, at anytime I wanted or needed, which I figured would be useful for when my daughter would be riding. This service has yet. The dealer will not answer anymore of my questions regarding this, since this is something from an outside vendor and the outside vendor will not return my calls and redirects me to the dealership. I guess this will be a small claims court problem to handle very soon.
Life is beautiful...
Bought my 19 Raptor SE 700R from these guys. They took care of me. Had some issues in the beginning on build quality, but it got worked out. Thanks!!
I was very disappointed with the service I received from Texas Powersports of Pasadena. It took them a month to even diagnose my Honda 750, then charged me $700 to do a carb cleaning. Then when I went to pick it up, they charged me an additional $150 to do some electrical work that they did not ask me about beforehand, and could not even explain when I asked about it. The service guys did not seem to care about my business nor whether I was satisfied. My bike is running now, but it is hardly worth the money I had to put into it. Take your bike somewhere else.
Good customer service got me in and out in no time and had the side by side ready when I was told! And showed me diffrent vehicles until I found the one I loved!!
This is a good place to get your Honda power equipment serviced. They give you an honest evaluation and do a good job.
I bought my first quad here in 95. Good selection of bikes.
Great service sale Rep. Michael very friendly excellent customer service thank you
TEXAS POWER SPORTS HAVE NICE ATV VEHICLES.
It was amazing! They have so much equipment that its ridiculous!
Great customer service
I have two wings and have used them as our primary dealership for purchases and maintenance. Tx. Power sports are very fair and dependable, wouldnt think of going elsewhere . A family owned operation and treated as family.