Do not purchase anything on this particular store, I returned a piano and as a matter of fact I still waiting for the refund. If this company is scamming clients they certainly have a case on the horizon. I will give a few more days for this to be resolved.

I bought a keyboard for my mom here, and was told by a GuitarCenter representative that a sustain pedal was included with it. Went home and opened it to find no pedal. Called GuitarCenter to ask about it, and was told that it actually doesn’t come with it, and that they won’t do anything to help the situation because “oh, our employee must’ve just not known about the product.” Yea, don’t go here.

This is the best shopping experience I’ve ever had, really. I came in as a beginner female musician. Johnnez helped me pick out some gear. Not only did he answer all of my questions, and help me pick the exact right piece of equipment—he really encouraged my work and tried to understand exactly what I was trying to create.If you are a woman in any industry you get used to men putting you down, mansplaining, quizzing you. This was the exact opposite experience. Polite, knowledgeable, informative, encouraging. I really want to say thank you.I will shop here for all my gear as long as Johnnez works there and/or they keep this attitude towards customers. 10/10

One of the best Guitar outlet. I always enjoy being there and love picking some collectibles. Great place for music lovers and metal fans..Me and my daughter both love being there and spend hours... 😊Store is just off route 17 and is very convenient.

So impressed by the employees!!I just took my 8 year old son here today. He has never played an instrument but now wants guitar lessons. I am COMPLETELY clueless. So we felt a little overwhelmed when walking in.The employees were SO kind and helpful!! One of them helped my son find the perfect guitar. Amazing. Then.... we went to checkout. The three employees at the counter went above and beyond!! They kept telling my son what a sick guitar he chose. They went on and on about how they’ve been eyeing it and have been wanting a full size one for themselves! My son was in heaven! I honestly think that if he develops a real love for guitar it will be greatly due to these guys. They made him feel like a rock star!! He is now going to go to his first lesson with much more confidence and enthusiasm. Thanks guys!!!!

Awesome experience with Luca! Great service 🙌

It is a Big Beautiful location, it is loaded with great inventory, I just received an amazing deal there, trading in my QSC speakers, buying the new models and buying two new speakers and adding an extra speaker, I got the 15% off 36 month finance and fair trade in value for my old set, so you ask why three stars? It took a long time to find someone who was well versed on the speakers, it also was a long process to get the deal done, I was offered an in store insurance policy for two years when the speakers carry a six year warranty, one speaker had to be ordered which is no big deal, but it was a little bit of Inconvenience, overall I am satisfied with my purchase and the deal, the person who took care of the sale was a nice guy and I am comfortable with his help, however they are lucky that I researched and was patient, I knew it was a great deal, I think with a bit of focus this place has great potential because overall I am thrilled with the new speakers and the bargain

Just wanted to say thank you to Joe for taking such good care of us yesterday. On occasion we have found some staff in music stores to be arrogant and stuffy. Joe was knowledgeable, helpful, patient and most of all, friendly! My son loves his new addition and we are looking forward to coming back next week for a new peddle. This location is a little out of our way as one of their other locations is just a quick 5 minute drive but Joe makes going a little farther much worth it. Thanks Joe and happy new year!

I bought a new pair of headphones online and received an open box version of the product. Which would be fine but I wasn’t charged for the open box option, I was charged full price.

Great assistance when shopping for a new accoustic guitar. Very knowledgeable about their current inventory and helpful with anything I needed. This will be the second accoustic guitar Ive bought from the Paramus store and I will definitely be back again.

Great guitar center, best employees, super helpful and cool

Very small. Less options here than the Sam Ash on route 4.They price match here but you’ll quickly find out what you’re trying to match is not in stock and has to be ordered.Would much rather order online.

Store has a great selection of guitars, but been here about 5 times and only once has anyone ever asked if I needed help.

Couldnt find the bass, MIDI keyboard and Microamp in the store, but it was great to see some Moog synths in the store.

Great store. Friendly staff lets you try any guitar without the pressure to buy. Over the past two yrs I have bought a number guitars and amps and love the hassle free 45 day no question return policy which I have used twice. The guitar tech has often made minor adjustments without charge and when I do need more extensive work the charges are very reasonable.

Amazing store! Salespeople are all musicians and give golden advice. Kudos to Joe for helping me with my latest purchase 😀

Always lose track of time when I’m in here. Staff couldn’t be more knowledgeable and helpful. Return policy is almost too generous. If they close their doors I’ll be devastated...the other option nearby is Sam Ash, which has its merits. But guitar center is always my first choice.

Awesome place. Came to return a prs I bought from them. They honored the 45 day return policy no problem. Bought a Gibson sg with the return money. They inspected the guitar before I left. They have great staff. Everyone was happy for my first sg including me.

I wish that they would have given me a better price on my brand new gretsch at the same price as the trade in which was the same price, but no I lost over 200.00 dollars on the deal, am very unhappy with that. Im sorry but I will think about going back to you

Bought a new guitar. Employees helped me pick out the perfect one

I went to the Paramus Guitar Center to check out a synthesizer they had in stock and called ahead of time to make sure that it was on the shelf and available to try out and play before I committed to buy. Unfortunately after driving a half an hour in a snow storm in rush hour traffic and got to the store, no one could find the power cord for the display model. At this point I was very frustrated because of the lack of care coming from the sales associates after all that i had already gone through. This instrument was on sale and I was tempted to purchase it, but I really did not want to commit to buy this instrument without first testing it out and making sure that it was what I really wanted.I spoke to the manager who apologized to me for this inconvenience and that corporate would not allow them to buy replacement power cords for clearance items. To me that still is not a good enough excuse for a retailer who markets their store as a place where customers can try before they buy. I traveled all the way to this store in a snow storm because I was told I could try out an instrument they had in stock and I was met with nothing but excuses and apologies.After all I went through I was still determined to find this synth so instead of going in circles with Guitar Center, I called their local small business competitor Three Wave Music in Hawthorne NJ. To my surprise and delight Sam at Three Wave Music had the exact model on his shelf WITH THE POWER CORD because his business values TRUE GOOD CUSTOMER SERVICE. I went to Three Wave Music and Sam had already setup the floor model for me before I even arrived (GOOD CUSTOMER SERVICE). I played the keyboard and walked out with it within 30 minutes. Guitar Center blew a perfectly good opportunity to have my business but Im glad I gave it to the little guy instead.

Lots of lazy employees. You ask one they send you to other. And so on.

Best guitar store ever unbelievable good service and good guitars

Really good location. Called to put a pedaltrain classic jr. pedalboard on hold. They did it no problem. Came in with some pedals to trade and pick up my board. Good service and good trade in value. Highly recommend.

Had lots of keyboards out, but very few playable, and price tags were missing???

Had everything we needed

Much better experience at the Paramus location. Fast, friendly and efficient service. Had the item in stock as it said it was. Associate was able to have me in and out in under 10 minutes.

Meh. Kinda small for a GC, and I went there looking for a turntable, but they didnt have any. The only DJ gear they have is digital mixing decks.

My kids have been taking lessons here for several months, pre and during COVID. Generally, the instructors are good and they both enjoyed it. I took away 1 star because of the frustrating experience I had with them today. Called to see if my kids still had lessons scheduled as we were told their lessons ended last week but I received emails for them to check-in. Put on hold for 22 minutes (and i am a very patient person). Decided to hang up and call back...maybe they forgot?? Next person puts me on hold but also hung up on me. Call #3 was on hold for 7.5 minutes before hanging up because I had 15 minutes left to find out and get them to their lessons if it were true. 4th call, let out some frustration that I needed to find out ASAP since I need time to get there...told him I was on hold for a total of 30+ minutes just to find out if we were scheduled. The guy on the phone said hes from sales and cant help me but theres nothing he can do and Ill just have to wait...last straw gone...lets just say we wont be going back for anymore lessons.

A great experience everytime! A music wonderland with helpful services.

Great deals, trade-in opportunity, and selection(s).

For an old guy like me, I resent that this corporate giant killed so many mom and pop music stores where selecting and purchasing an instrument was a much more accommodating a pleasant experience.

Customer service was amazing they helped me with all my questions.

Employees are very polite and always allow me and my friends to play drums and practice as well as provide quality gear!

Guitar center is ggreat but its all about money now

Its a nice place but they need to update their hours online, a lot of people waiting on sunday for them to open because the website said that is open on Sunday and no its close

The store manager (Justin) is a good dude. Drew and Doc are great guys. They’ve all been very kind to me.

Everyone in the store is amazingly nice, helpful and highly educated in their knowledge of the merchandise and how they work. The prices are fair and they offer insurance on most everything they sell. I highly recommend this store for all your musical needs .Evelyn Wheeler

I am so thankful for Dr. Lee and Mike in the repairs department. They are unbelievably helpful and knowledgeable. They are also super friendly and extremely approachable. I have brought them several of my guitars and they never have a problem going through the details of each instrument. They also sent one of my classical guitars to a specialist named Oliver who is truly a master luthier. I am truly grateful for their amazing service and would recommend them to anyone I know!

Great customer service, teaching staff are amazing. Sometimes you have to wait to get a salesperson, they could be a little quicker to get to customers who are waiting.

I took my brand new guitar to this place for a set up because I didn’t like the tension of the strings. I went back and forth 3 times to set this up dealt with the same guy he happened to be a real nice guy but he did not fix this issue he recommended I should use lighter gage strings which I already knew. Bottom line my guitar tension guitar is still the same and I paid $69 for a guitar tech to look at it ( he actually agreed that it’s still the same tight as before)

Very good treatment and nice job in general tanks for everything

One of the best music stores around as everything youre looking for

I have been privileged to rent on more than one occasion from this location. Affordable rates, extraordinary service and awesome high end gear make this a store I will continue to rent from for as long as I am in the business. Extra big shout out to Jesse, George, Ariana and Bob(?, sorry if I got your name wrong orange long hair dude) for taking care of processing and returning mymost recent rental order. YOU DA BEST.

The person that helped us purchase the synthesizer was incredibly helpful. Got us a great bundle deal and loaded the equipments in the car too.

Its almost depressing to go to Guitar Center they have very few high end guitars in the store.

Courteous but unhelpful, unknowledgable staff looking for a sale. We were looking at percussions.

Nice place for some musician things for keyboards, percussion and guitars. Some neat DJ things too. Store is nice and theres a decent selection for these items. I was just browsing so I cant comment in the service.

Guitar Repair Rocks!Dr Lee and Mike did an outstanding job on getting my Guild acoustic to ring like a Bell. I highly recommend letting them work on your axe too!I’ll be bringing them my ‘77 Strat after the Holidays. I think Mike got excited when I told him!Thank Guys

Large open layout. really nice selection of instruments and equipment but could be slightly improved upon. Staff is not pushy at all your allowed to take your time and enjoy the experience.

Ive never been to guitar center but I hear its a very good store. I dont play an instrument or have I ever been in a van. But if I was to buy an instrument or think about any kind of musical things I would definitely go to guitar center for whatever Im looking for.all the people I know that do play instruments have all sworn by this place and say the customer service is beyond any theyve ever had in any other store

Love the experience that i had with Darien. He was so patient and got me the best deal for all the equipment i got. This is my new permanent go to location because of his great customer service!

The shop is big and has lots of variety for various different music instruments. Acoustic center is not too big. The employees there are helpful and knowledgeable. There are few options for little kids like some shaker toys for babies and toddlers and foldable piano and drums for 6+. Whole lots of electric guitars.There are books and educational sets available for learning different instruments. Overall good.

Not sure if its covid protocol or financial problems but its just not the same

WE WENT TO RETURN AN ITEM THAT WE BOUGHT ONLINE AND DREW, THE AT CUSTOMER CENTER WAS FANTASTIC.THE PLACE IS BEAUTIFUL N HUGE. A MUSICIANS HEAVEN. IT MAY SAY GUITAR CENTER BUT U CAN FIND ANYTHING YOU ARE LOOKING FOR.

Okay, so Ive been to many guitar centers and tried lessons at an assortment of them. To be honest, this Guitar Center, is definitely one of the best. The staff is incredibly knowledgeable, their teachers are very well trained and willing to teach. My teacher is Marty, an extremely passionate and wise music teacher. He has many years under his belt and the wisdom he shares with you is valuable in becoming a musician not just someone who knows how to play an instrument. The selection of instruments and there accessories are wide and high quality. Need an instrument and accessories? Definitely keep this place in mind!

I made a mistake and showed up early for my online curbside order. When i called the guy told me i could stand in line outside (due to covid) and come in the store and we will cancel the online order and i can just purchase in store instead. He must’ve then hurried and pulled my order for me bc only a few mins of standing in line i received a message that my order was ready curbside. I really appreciated it as it was a very hot day and i had my child with me.

The Staff are really friendly, professional, knowledgeable and welcoming. I would recommend this store to anyone that wants to buy equipment and needs expert advice. Drew, Andrew and the mature guy. Great team!!! Thanks for everything guys!!!!

Knowledgeable people and very pleasant. They couldnt find an item their system said they had stock on, but gave me alternatives and a discount on what I did end up purchasing as a concession. Overall happy with the service.

They have everything you need in music

U can play the drums,guitar and basically try everything out.

Always a great bakery. Only 2 people in the store at a time. The rest line up outside.

Dr. Lee is awesome!

Customer service was atrocious. Employee who was helping me told me I am not interested in helping you, I am helping my colleague who didnt want to help you. I could not understand why I was told that. Right from the start every employee did not want to help, meanwhile the store was practically empty. They will most likely say I came in with a negative demeanor. But I will explain I came in positive and ready to sell my keyboard. I became annoyed and frustrated when they did not want to help me. I never ever leave negative reviews for businesses. But I have never received this type of negativity in my life.

I recently bought a guitar here and the sales person was extremely helpful and knowledgeable on the products. he knew what to show us and bundled our purchase to an excellent price.

Went for curbside pickup stayed there for over 30 min before I was given my order.

Every employee at the Route 17 location was not only extremely helpful but pleasant. The store is well organized. Kudos to Justin, Jesse, James, and Mike for helping me with my guitar sale, accessories, lessons (Stefo, Marty) and tuneup! You rock!

Got a great deal on a used Native Instruments midi controller. Works great. Thank you!

The staff was very helpful

Went in to pick up a new acoustic guitar. Great help by Luka, the sales associate. Very knowledgeable and great at explaining the tones and sounds of the woods. Very patient with me playing every Taylor for two hours. Happy with my Taylor Koa guitar.

I shop here a lot. I wish turnover wasnt so high as I prefer communicating with one person who can be trusted to contact me for deals as theyll know what Im into and that I mean business. That said, they carry some premium, harder to find products and I keep coming back.

My personal favorite guitar center. They have a good used section thats actually set up.

They don’t know if they have the product in their stock I order this morning for a pick up and still waiting to pick up my order even they said they have it in their stockIt’s like you go to grocery store pay the milk and wait for a milk all day and not get itthey don’t even pick up the phone .........if you don’t have the products why do you sell itit’s not the way run your business you are just stilling costumers money you are a big thief and you guys messed up my kids birthday party

All your musical related needs in one friendly staffed store.Parking is also not a problem,so 4 easy stars

Andy and Justin give top notch service . I always have a great experience at the Paramus Guitar Center. I highly recommend.

Staff is really helpful. Selection is great. They even offer private lessons!

Not much inventory they hold, its almost empty on workstations corner.

I bought a Willams Symphony Grand Piano and insurance as well from this guitar center. We had to sent it to repair some statics in the volume bottom. The insurance company gave me a full refund for what I paid. I was very sad because I want my piano back. I called the store and spoke to Jessie the customer care manager, he was kind and understood the situation and said come to the store and we will acomódate you with what you need. I went there the next day and he was out. Them I meet Justin the manager store and from there everything was a blessing from God. I got my beautiful piano back thanks to people like Jessie and Justin. Thanks so much for a such a great service. I’m very happy to be one of your customers ❤️❤️

The salesman that helped me with my purchase was nice and helpful, but they are very pushy trying to sell their warranties. When I declined the offer for the warranty, the manager that was standing right there decided to step in and say that I really should get it because the brand of keyboard I was getting - a Williams - never last more than a year. Not really the smartest thing to say about your merchandise, but I let it go. The keyboard was a floor model and didnt come with a box. The sales rep let me know that I had 30 days to return everything and after a few weeks I decided that I did want to return the keyboard since I wasnt using it as much as I had hoped. I called the store to double check that it was okay for me to return the keyboard even though it didnt come with a box - he put me on hold to find out, and then confirmed that it wasnt an issue.A few weeks later when I went in to return my keyboard, the same manager that was there when I bought it helped me. When I told him I was returning the keyboard, he immediately asked where the box was. I told him that it didnt come with a box, it was a floor model that was on clearance. He rudely asked who sold it to me and I said I didnt know, but I had the receipt so maybe it was on there. He started doing something on the computer and said this wasnt right. I let him know that I called to double check if it was okay to return it without a box and was told it wasnt an issue, and he asked me who I spoke to. I told him I didnt remember the persons name. He said, Well Im the manager and Im here everyday until 5, and you didnt talk to me. Okay, so maybe I called after 5? He had someone come over to look into the situation further and was talking about me like I wasnt even there. Hes saying there wasnt a box when he bought it. Why would we sell it to him without a box? He doesnt even have the power supply for it, etc. etc. to which I told him that actually I DO have the power supply with me. I handed it to him and he said this isnt even the same brand. This is the only keyboard and power supply Ive ever owned, and its what they sold to me.After a few minutes of him talking to me as if I was lying and trying to swindle them, he had someone else come over who gave him the approval that they could refund my money, so fortunately everything worked out. Regardless, its pretty clear that they dont have their stuff together and their manager is way too rude to be working in customer service. Definitely not coming back.

Bryan is an excellent piano teacher. Very patient and encouraging.He was on leave for a while but I am glad I waited for his return.

Got a ukulele for my kid. Wow never been here before the staff is so nice. Especially Mr. Boxer ( forgot his first name ) you want to buy instruments from musicians he was really honest and told me kid exactly what she needs. Impressive from such a large chain. Btw we did try a small local place. No selection they wanted us to pre order an item we didnt get to try. I feel instruments you still need to go retail..

This place can go kick rocks.

Great location right off Garden State Parkway. Variety in the keyboard pro audio and bass guitar section. Staff isnt in your face or trying to sell you but they are close by and ready to help. My new go to spot as a musician from Rockalnd County.

Walked In not knowing anything about what I was looking for because it’s a gift lol but they were extremely helpful. Letting me know about the deals Online that are not in store and the price comparing. Loved it

There are a hand full of really good guys that work here that always give excellent help. Management seems a little weird but its a busy store and one of the better GCs Ive been to.

Heard they going out of business.. is it true?

Poor Customer Service:When I saw what I wanted, but needed help getting it off the ten-foot high top shelf, employees kept asking me if I needed help and I would say yes, I need a ladder. They kept saying someone would be right with me, but no one would actually help me. Theyd just ask if I need help and then leave.I got tired of waiting for false promises, so I looked around and found the ladder leaning against a display nearby. I grabbed the ladder and used it to grab my item off the top shelf, and walked to the cash register to buy it. They asked me how I got the item that they knew I wanted (because I told them) without their help. I told them I used the ladder that I found nearby. The cashier, said that technically thats stealing...That ticked me off, so I said that it wasnt and that someone should have helped me faster. Then I bought the dang thing and peaced out of there, hopefully forever. I was glad they had the product I wanted, but the staff ruined my experience with their lack of helpfulness and honesty.I assume they must have thought that I snatched the ladder from some off-limits area, but no, the ladder was a few steps away, so I used it. Sue me.

Their Customer Service 👎🏼... I do not come to guitar center often but when I do go I feel as though the staff never wants help customers or if they do decided to pop out to help its never with a friendly approach. Its unfortunate because there are so many people in this world who would love to have that opportunity to work and help others. If you dont like your job then quit!

Just went in after bad experience at Sam Ash! Got super helpful and nice guy who actually sold me all I wanted and give me instructions like for dummies! So happy! Thank you, Chris P.!

Never buying here again. With my approach of customer service is load of bs. Staff arent willing to help with my exchange plus they are rude. Hire some mindful staff who are willing to help out jeez!

I go here regularly and have bought guitars and other instruments and accessories. Always have good service and products. The new location is great.

Huge store with everything instrumental you could want. Very helpful staff who know their music.

I miss the old location on Rt.4 East. They had a nice, cozy, soundproof acoustic room, where all guitars were easily accessible, and you could sit and really listen to the tone of the guitar you were interested in. The new location does have an acoustic room, but its right in the middle of the amp/electric guitar area, so no peace and quiet. The acoustic guitars - especially the decent ones - are hung way up high, and you need someone to get it down for you to try it out. On top of it all, last two times I was there, the sales people were showing each other unbelievable chords (thats a quote from one of the sales guys), so any meaningful test of a nylon string classical guitar was pointless.On the positive side, they do have a pretty good selection of equipment, but its not nicely and logically organized like the old place used to be. As for the sales people - some are real nice, some are kinda pushy, but I guess thats everywhere. All in all, not my favorite GC, but its the closest, so Im stuck with it.

Cant complain got a fabulous deal on an amp. 5 stars for sales person willing to work with me and spent quite a bit of time making sure I was happy with my purchase.

Very arrogant staff. Staff ignored me for a while, even though I was standing at the counter! They were talking to each other! The sales rep did not have knowledge of the equipment I was looking for. Definitely not a good experience.

Knowledgeable staff, always clean and inviting

I bought a used Gibson les Paul today and was helped by joe who was absolutely fantastic. It was a busy time (Xmas eve at 5pm) with few staff on duty but joe worked his tail off to help me and plenty other customers that I could see him giving his recommendations to and then going and attending to others. Great guy with thorough knowledge and passion for guitars and an absolute straight shooter who recommended the right guitar for my budget and requirement ... give him a raise GC

Went in to look at kid guitars. Was greeted right away by a super nice guy who had tons of great info and suggestions. Judging by this guy alone, this store is awesome!

Not that you just get instrument to play ( you can get classes to ) awesome

If you are a novice or beginner and ask basic questions, you are treated with disdain or uninterest.Thanks for the eye rolling and sighing, Brian. It cost you all of 5 minutes.