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Prestige Collision Center
400 Sette Dr, Paramus, NJ 07652, United States
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Prestige Collision Center
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Fr
Review №1

Don’t bother with hours of research and just come here; save yourself the trouble. These guys are the real deal- they communicate, they’re professional, they’re modern, and highly skilled. They work quickly with insurance companies and do excellent work.An important issue for me was my Tesla needing repair. Many places aren’t familiar with Tesla vehicles and all of the special handling required. These guys repair dozens a month and absolutely know this car inside and out. They detailed my car and it looks brand new, and what’s classy AF is they returned it fully charged.I won’t set unrealistic expectations for these guys but I’ll also say the car was done far ahead of schedule.Thanks Ricardo and the precision team for making a stressful situation easy to navigate. My car looks brand new!

Mi
Review №2

I was sent here to have my sons car repaired by the insurance company and it was the best choice that was madeDanielle in the office provided weekly updates on the car and when I picked it up everything was perfect. Even though there were issues in getting the parts they checked on them before scheduling the work.Everybody there was very professional.

Ca
Review №3

This is my first time using their business, I was very impressed with the customer service and the quality of their work. I was aware of the work cycle via status calls and the place waiting room is very comfortable. Also, the fact of not having to go to the rental company to pick up the car or vice versa, it is very convenient. it is a turnkey service and It exceeded my expectations.

Fr
Review №4

If you are given a choice by your insurance company, this is the place to choose. Danielle was a joy to work with as we had to negotiate additional insurance payments, personal schedules, rental cars, and additional elective body work. As soon as you walk in, youll know you made the right choice. The place is spotless!!!! The finished product was stellar as well.

Jo
Review №5

I live in Bergen County. My car hit a deer and it totaled the front corner of my car. It also damaged the radiator. Prestige Collison Center worked seamlessly with my car rental company and my car insurance and they fixed up my car like new. I am very, very satisfied with their customer service, keeping me informed throughout the process, and their work.

Je
Review №6

Went to Precision after being advised to use a Tesla certified repair shop. They were able to arrange for a tow to their shop, communication was on point. Diana kept us updated every set of the way. Even after needing supplemental parts delayed the process, they were able to answer all my questions, had a detailed breakdown of the parts and charges, and pickup was timely. Would not hesitate to recommend them if you have a Tesla and need some work done.

Ed
Review №7

Very pleased with the professionalism shown by Christian, Kim and Danielle. They kept me informed with updates on the work being done and helped coordinate with my insurance company. I was also pleasantly surprised by the extra detailing they provided so that my 10 year old car looked practically brand new. When my family, friends or neighbors ask me where I had my car fixed I will not hesitate to let them know it was Prestige Collision. Thank you to all and keep up the good work.

Je
Review №8

The professionalism of Diana Navarro at the front desk is amazing. What a nice young lady! She was very informative when I dropped off my vehicle. The rest of the team were great too! I recommend prestige for any body work job that your vehicle needs!

Mi
Review №9

I worked with several people @ Prestige, Diana Navarro, Chris and Jay. My car was at their shop for 29 days and I made quite a number of calls for followup. Honestly I miss talking to them, they were all so kind and we had a few good laughs as well. The car had body work and paint which looks great. Thank you for all your hard work.

Br
Review №10

Unfortunately, I was rear ended by a driver who wasn’t paying attention. This was my very first accident and I was worried about finding a good body shop. Ive read countless stories about body shops doing inadequate repairs and not matching paint correctly. This is my first car so the thought of going through that was nerve-wracking. I dropped my car off on 2/18 and the employees who assisted me with the intake process were very professional and polite. They called me and gave me an estimated time completion date and to my surprise they were right on time! 2 weeks later I picked up my car and it looked as good as new. They even cleaned it, inside and out. Im not sure what they used but it still smells amazing and its been a week after getting my car back. I will be returning to this location should I need any work done on my car.

do
Review №11

My wife was involved in an accident and our insurance company sent us to prestige. They where very professional and handled the process of getting my vehicle repair work done and help with rental car from enterprise. The experience was great and the staff is very helpful. When the issue went beyond the body work they took the car to the dealership for diagnostic and replacement of sensors and when we got the car back it was perfect.

li
Review №12

I needed my bumper fixed on my pepper white mini Cooper, as well as a new hood emblem. I dropped my car off and a little over a week later they called me to tell me it was ready and I could come pick it up. When I got there the emblem was still not there and the bumper had been painted a bright white, which was very noticeable compared to my off-white car. They told me they “didn’t realize” they had made a mistake, and that my car would now be ready in a few more days. I truly believe they were just hoping I wouldn’t notice the missing emblem and the different color bumper. I had to call them to get updates on my car. They had promised me my car would be ready on Friday when Friday came around I called them after not hearing anything all day and they told me they were hoping it would now be ready by Monday. They were very nasty and they offered me no discount or apology for all the inconvenience, especially considering it was over a week late. They also told me they couldn’t offer me a discount because it cost too much to paint the bumper over three more times because they were having trouble matching the color. I do not recommend going to this place. I wish I never got my bumper fixed in the first place.

Mi
Review №13

I have had some terrible luck with my TESLA and due to the carelessness of others, I was forced on more than one occasion to trust Prestige to repair the damage. Since TESLA cars call for a specialized skill and working knowledge to service their vehicles, I do not have too many options to turn to when my car needs attention. Luckily GEICO sent me to Prestige where my car was repaired - they do a great job. Communication about the process is on point. If there were no new updates, I still got a call from Diana to advise that there was simply no new developments. Coincidentally, my car was being serviced when Diana was initially hired and I saw her grow as an employee this year. She does her best to always greet the customers with a positive attitude and she will work to get your questions answered and needs met. Jay has also been quite helpful, although he is sometimes difficult to track down.

Ge
Review №14

Prestige Collision was amazing! Diana is a wonderful coordinator and fully explained the process to me. The guys in the back did a fabulous job and my Jeep looked better than new when they were all done. I would highly recommend!

Na
Review №15

Prestige Collision Center just worked on my vehicle after an accident and not only did they do an excellent job, but they were extremely nice and informative. Diane in the front desk was a pleasure to speak to every time I called to inquire about my vehicle. I would highly recommend them to anyone.

UL
Review №16

Diana from Prestige is incredible, shes helped me through my repair. And she even kept a belonging of mine that I left behind. She has made the entire process seamless for me. A++

Ka
Review №17

Prestige was great from beginning to end, I was greeted by Diana at the front desk who expedited by vehicle to be inspected, she also went over and answered all questions I may have had and left me with no worries! and I was given status updates on my vehicles repairs and told it would be ready on a certain date, which it was. Diana called me up and said everything is good to go and I got my vehicle back in amazing condition.

Da
Review №18

The level of professionalism and quality of work is unparalleled. I could not be happier with the service and the quality. They worked on my Mini Cooper and it and it absolutely looks brand new.Very impressed and very satisfied with their work.

Ch
Review №19

Prestige Collision Center turned a very bad experience into a positive experience. The entire process from setting up the appointment to dropping off my car and then picking up my car after the work was completed went so smoothly.Diana was very professional, polite and knowledgeable. She and the entire staff made this unpleasant situation turn into a positive experience.I will definitely recommend Prestige Collision Center to anyone/everyone that needs body work done on their vehicle. Thank you again Diana & the entire team.

Kr
Review №20

Amazing experience! They took an unfortunate event and really made everything so smooth and easy. Danielle went above and beyond in keeping me updated. I would 100% use Prestige again and highly recommend them!

K
Review №21

They kept me informed of the scheduled completion and was able to finish slightly ahead of schedule. The car looked and drove like new again. When he brought my car out you can tell he took pride in his work...and the outcome showed it. You will not be disappointed having Prestige fix your car. Well done team!

je
Review №22

I wanted to state that Diana Navarro was great. She keep me informed about the progress of my car and after I received it back.The auto body specialist did an amazing job on my car.

Pa
Review №23

The customer service was amazing and the work on my car (tesla M3) even better. I received update of the process every week.

ro
Review №24

Our experience at Prestige Collision Center has been extraordinarily positive. The operation was very professional and the work-man-ship was superb.Rod and Gloria Ruth

Br
Review №25

Diana is the best, super friendly and helpful. Great service and repair.

ll
Review №26

Please dont use Prestige Collision Center. I finally found an auto body place that can get my Tesla fixed in a smooth, friendly and fast manner. Everyone else I have used in the last 3 years is still waiting for the parts to come in. But from the second Diana answered the phone I felt like I was at a day spa getting a foot massage. So, please dont use Prestige, because if too many Tesla owners find out about these guys, they will be overrun. Then, Diana wont have time to put two coats of polish on my toes the next time. And, there definitely will be a next time! STAY AWAY!!!

Me
Review №27

Everyone at Prestige Collision were exceptional... from coordinating with my (insured) rental car picking me up at Prestige, to walking me through each insurance/repair step, to repair updates on my damaged car, to a detailed print-out of each repair. Everyone was knowledgeable, professional, and polite. The entire facility was immaculate and my car was returned washed, waxed, and sanitized...I would highly recommend Prestige Collision!

Vi
Review №28

Top notch service all around!

Sh
Review №29

Friendly staff but very expensive. The verbal estimate and the written one were quite far off. Tesla repairs are expected to be expensive so I get it.

Da
Review №30

I took my car there due to being hit from behind and all I can say is that go to this place with full confidence. The time attention and response is unbelievable. Also to my surprise after the good job being done my car was clean inside out. They took the time to detail it. 10 Thumbs up

Be
Review №31

I cannot say enough about the entire staff at Prestige Collision Center. Everyone was very knowledgeable, professional and courteous.The whole experience was effortless on my part. They arranged rental car, worked directly with my insurance company and kept me updated on progress of repairs. Highly recommend!

M
Review №32

The team was very professional from start to finish. I chose this location as it is marked an Elite Collision Center on MB website, which means top notch work. Definitely was not disappointed. From the moment I called with my inquiry they were very courteous and gracious in explaining how the insurance claim process would work and how they could assist. Mostly dealt with Samantha on that part. It was pretty tough reaching my claims adjuster, but they got it done when another body shop could not. Jay walked me through the initial car estimate and set proper expectations. I also requested an estimate separate from this accident and had some things I wanted checked which he was nice enough to write down for me and help with. Christina was exceptional each time I walked into the office. She was very welcoming and treated me like family. I witnessed a customer give her an extremely unwarranted hard time for something that was clearly out of the auto bodys control, but Christina handled the situation very professionally and even went out of her way to give various options- which I am sure is not part of her job requirements. She called me when my car was done, set up for my rental to be picked up, and made sure I had no questions. Edwin walked me through pick up along with Jay who were both very patient and informative. Very helpful team and my car looks GREAT! They also have a wonderful warranty!

De
Review №33

I recently had a need to use Prestige Collision Center. They have a wonderful and courteous staff. Christina was very professional and diligent in making sure the work was completed on time! I would recommend working with her as she was an A+ for customer service!

Da
Review №34

I had a great experience throughout the process of my repair. I was provided with excellent service every step of the way. Updates were provided and Christina was helpful and accommodating regarding my schedule. I know where I’ll return should I need anything in the future!

Ad
Review №35

Had some minor bodywork needs following a fender bender and Prestige Collision was recommended to me by Geico. The drop off and estimate process was seamless, the quality of work excellent, and the vehicle was repaired ahead of the date promised. I would highly recommend their work.

P&
Review №36

My car was hit from behind and I brought it in for repairs. Christina at the front desk was above and beyond helpful with all of our questions. Kevin was also very helpful when we came in that day. The car repairs were delayed because there was a COVID outbreak at the location. When we finally got our car back it looked great. The body work was flawless.Unfortunately when we got home we noticed that our backup camera was not connected. We took the car back and they promptly fixed the camera problem.Again, unfortunately when we got home we noticed that there was a small screw in the passenger side rear wheel well cover that was on the verge of falling out. Upon my closer inspection I noticed that all of the screws in both the driver and passenger side rear well covers were missing. I am glad nothing fell off the car while i was driving.I called prestige and they asked me to send pictures via my cell phone. I was promptly asked to bring the car back in order for the important screws to be replaced.When I arrived Jay was there waiting for me and I told him all of my complaints and concerns. Jay was a total professional! He understood and validated all of my concerns. Jay compensated me for my time, gas, and inconvenience of having to come back twice.It was sad and concerning that the back end staff doing the work lacked the attention to detail. This could have gone very bad if these covers fell out while driving at highway speeds.It was a very frustrating experience because I had to take time off from work on both occasions, waste my time and my gas for something that should have never been an issue with professionals.My message to my readers is: Check your car VERY WELL before you leave any shop! I learned a lesson.Ultimately, Prestige was very professional with me during my entire ordeal. I will continue to use them in the future with all of my other cars and I will recommend them to my family and friends.Have a great day!

El
Review №37

Super professional service - they were 100% consistent with the timeline (tracked Tesla parts closely), worked cooperatively with my insurance, and were accessible to answer all my questions. Thank you!

Eu
Review №38

Highly recommend Prestige. Great customer service from Christina as soon as I entered the shop and Jay helped me with service updates throughout the time the body work was being completed. Everyone wearing masks and socially distancing and even finished the car off with a great detail service. Thanks Prestige!

As
Review №39

They fixed my car in the time they said they would and it looks great. They were always available when I called and they were transparent through the whole process. I worked with Christina Mikaiel and she was great. Definitely recommend!

Ga
Review №40

Lilli and Christina are the most personable people you can imagine! They walked me through the process of going through my insurance company and made it a very easy process. These 2 beautiful girls are an asset to Prestige and make the company look AMAZING. Getting into a car accident is NEVER a good thing but they made this whole process well worth it. Thank you Prestige for great customer service.

Kr
Review №41

This is my first time using Prestige Collision Center the center’s appearance alone was just beautifully set up and very clean. They went above and beyond with their customer service skills, especially Lilli and Christina. They were professional and knowledgeable with handling our car repair. They explained everything in full detail and even washed our car after the service was completed as a courtesy at no extra charge.Nicky who worked on my car also did good job and also knowledgeable. I would recommend Prestige Collision highly to anyone in need of bodywork.

Sh
Review №42

I had my GPS antenna for my Mercedes SUV, repaired at Prestige Collision Center. From start to finish my wife and I were beyond amazed at the service provided here. The center’s appearance alone was just beautifully set up and very clean. They went above and beyond with their customer service skills, especially Lilli and Christina. They were professional and knowledgeable with handling our car repair. They explained everything in full detail and even washed our car after the service was completed as a courtesy at no extra charge. We would recommend this repair center to anyone. With great customer service and reasonable prices, trust me you will be amazed! We definitely will be returning here for all our car needs.

Jo
Review №43

This was my second trip to Prestige, but the only time they were able to perform the work. The first trip was over a year ago and unfortunately that car was totaled, but one of the gentleman working on the car saved the custom gear shift knob that I had installed because he thought I would want to keep it as a memento. He was right, it was a nice thought and I appreciated it very much.This trip was with the new car, it was backed into in a parking lot. When I called up Prestige, Christina got me in right away. She went the extra mile to make sure that I could get a rental car even though it was the weekend and I could not get immediate approval from the insurance company. Unfortunately, the damage was worse than initially thought and Christina and Lilliam had to contact the insurance company once again to get approval for the remainder of the funds. They took care of all of it for me. The only bummer was that I had to wait to get my car back while they were coordinating and waiting for payment.When I went to pick it up it looked great. The paint was so smooth with no dust, drip, lint, or any kind of marks other than smooth paint with a nice blend. I took it home and showed it to my fantastic boyfriend who has experience writing condition reports for cars, shop experience, mechanic experience, and car auction experience, in other words an all around car guy and he just said: Those guys can paint.Thanks for taking care of my baby.

Ja
Review №44

Good service. Better follow up. The reception staff were never too busy to check with the shop regarding the status of my car. Rental car pickup and drop off were handled as well making it a hassle free experience. When completed the body shop guy (sorry can’t remember your name) took the time to go through the detail of the repair and answer question. Most importantly they did a great job with my car. I highly recommend Prestige. Great staff. No offense if I don’t plan on seeing you soon. Jim

Ha
Review №45

Great customer service.

Ma
Review №46

Great customer service and great mechanics! I have had nothing but great experiences with Prestige. They all went above and beyond for me and my car today. I would recommend Prestige to anyone who needs maintenance on their vehicle. Lilli at the front desk always makes my experience with Prestige a pleasurable experience. She is an asset to Prestige!

Fr
Review №47

This is my second time using Prestige Collision. I used them once two years ago, and I’m happy to say that the quality is still just as good now as it was then. Christina, Lily, and Jay were extremely professional, flexible, and accommodating. I would recommend Prestige Collision highly to anyone in need of bodywork.

Ma
Review №48

Very nice clean and modern shop. Excellent service from the front desk as well as the workmanship in the garage. Christina and Michel were very thorough and efficient. My car was in for damage sustained from a deer collision. The car looked brand new when I picked it up and was detailed.

Ch
Review №49

Very professional. Take your high end vehicles here after an accident.

je
Review №50

Lilli and Christina are the most personable person you can imagine! Lilli helped me through the process of going through my insurance company and made it an easy process. Christina kept me updated on the repairs. Noel informed me of the parts that needed to be replaced and there cost. Very friendly personnel. All correspondence with insurance company was handled in a timely manner. Work was completed in the time estimated.

Li
Review №51

Both my husband and I have been customers at Prestige Collision for a number of years. When you first walk in the door you are greeted by the lovely Christina who helps you in every step of the process. The people in the shop area as well as The advisers will treat you like a first class customer. We have recommended prestige to many people and will continue to do so-thank you!

Ch
Review №52

Prestige Collision Center was extremely professional and courteous. I was provided updates on the progress of my repairs frequently and they worked with me on getting my car back quicker than expected due to my situation as a parent of a special needs child. The quality of repairs was also excellent. I highly recommend them.

Pa
Review №53

I recently visited Prestige Auto Body in Paramus, NJ for a repair after a deer ran into my car...maybe it was Rudolf...The lady I spoke with over the phone was friendly and respectful, immediately calming my nerves. They paid attention to detail, you would never know what happened. I priced the work out with some other centers in the area and Prestige had the best prices. I am hoping I won’t hit anymore deer, but know I have a reliable auto body center to turn to if necessary.

Ch
Review №54

🤗

Vi
Review №55

By far the nicest and most professional collision center I have ever seen. Lilly and Christine were amazing! Very personable, very understanding and worked with me 100%. The best by far. Great repairs, great service. Prestige collision center has my strongest recommendation.

R.
Review №56

Mike was very professional and courteous. He helped us all the way to make sure that all repairs are done properly. The receptionist Christina was very helpful and cheerful. The end result of the repairs was excellent. I highly recommend this company for your repairs.

Bo
Review №57

Nothing but great experience. Prestige made the whole experience easy.Christina was superb. She provided me with regular updates on the progress of the repair of my car, and always with a smile.Although I seriously hope that I dont get into an accident again, and in the event that I do, i will bring my car only to Prestige

Su
Review №58

Thanks to Elvis Pagan at Prestige Collision Center my car looks amazing. He was able to fixed what had to be done and more to make it look brand new again. Lilly and Christina were very helpful keeping me posted on my car’s status and arranging car rental service. I highly recommend this facility.

Ne
Review №59

Excellent staff, very helpful! My wife was delighted with their prompt attention and service. I will definitely recommend them to anyone needing body work. Clean and modern place too. Very welcoming thank you Devin, Christina, and Nicky!

Ig
Review №60

Good professionals and very customer oriented. All my needs with service were taken care of. Flawless communication by receptionists Christina and Lily. All done with the smile and friendlessness. Using this place for years and with new ownership, service got better.

On
Review №61

Great experience, Christina and Michel were just absolutely great, not only dealing with us on keeping inform, but also dealing with the insurance. Car was ready wen promise, and look like new my 2009 ML350 All polish. great job, Michel and Christina from Carmela.

Ga
Review №62

Someone backed into my driver side door and crushed it. I just got my car back from Prestige and it looks phenomenal. Davids estimate was correct to the dollar. Christina was beyond incredible. She was always 100% on the ball. Always communicative, proactive in her updates, always making sure I knew where in the process my car was, and finally to call to tell me the good news that my car was ready (all in exactly 1 week). Never have I worked with a more functional working team. Thanks Guys!

Jh
Review №63

Very professional, awesome service, and top of the line quality. Made my car look brand new!! Thank you Prestige Collision Center.

Mi
Review №64

Once again the team at Prestige Collision has gone above and beyond to insure a swift repair, and very happy and satisfied customer. David and Christina did an amazing job in making sure this process went without any issues. Thank you David and Christina and the entire team at Prestige Collision!Prestige Collision Center is the best car repair facility in the North Jersey / NY Metro area. The staff is incredibly helpful and courteous, and they go above and beyond to make what is sometimes a not so pleasant experience - very pleasant and efficient!

Jo
Review №65

I went here to help my mom get her car fixed after a mattress fell out from behind a truck and smashed into her bumper. Prestige Collision is one of the best car care experiences Ive ever had. Christina and Lily were extremely helpful and went above and beyond to help us. Christina even helped us file our claim and get a rental.English isnt my moms first language and I often have to translate for her so I really appreciated their patience and kindness.My moms car was fixed in little over a week during the busy holiday season and Nicky presented the car back good as new.Id recommend this place to everyone.

Ro
Review №66

I had an excellent experience with Prestige Collision Center. Both Christina and Lilly were very helpful. The work done on my car looks great and the staff was very focused on making sure I was happy with the work.

Si
Review №67

Excellent service every time. Ive had my car serviced there several times and it is always excellent. The intake is simple and Christina always keeps me aware of every step of the process and how progress is going.

Al
Review №68

Christina is one of the best customer service representatives I have ever came across with. She is very intelligent, kind, sweet, and has excellent customer service. I hope management appreciates what they have

Fe
Review №69

Edwin Is An Excellent Manager. His Professionalism goes Far and Beyond the Highest Costumer Expectations. I would Love to Work By his Side.

Ma
Review №70

Super nice service and fast turn around on the readiness of the car. The car looks just like new. Staff is exceptionally professional, especially the front desk customer service, Christina, very nice and informative. She even stayed past her shift to assist me with ensuring everything was complete.

Jo
Review №71

I brought my new car to Prestige after getting a chip in the paint. I worked with David, who was very professional and very diligent in getting me a great price for the work that was performed. He got me on the schedule quickly and was able to get my car back to me earlier than expected, and the work was great. I am very pleased with the work that was performed, the car looked just like new. If I ever need work done again, I will go back to them, overall great customer service.

Ki
Review №72

Christina and Devin were so amazing! Walked in on a rainy day and was greeted with a great attitude and they helped me file my claim AND get my rental car!Love them as much as my Prestige Mini dealer!!Thank you!!

Ge
Review №73

Looks like a hotel for your car! Immaculate, professional, I had an estimate in 10 minutes, receptionist was so nice, great place

La
Review №74

Excellent customer service, and the highest professionalism from everyone there. I was greeted very well and was cared for without hesitation whenever I called with a question. They are friendly, professional and prompt. My car repair was completed quickly and perfectly. The took care of keeping me updated and reaching out to my insurance as needed.

Ge
Review №75

I have to thank Prestige Collision Center of Paramus, and specifically Christina and Devin for the excellent service they have provided me. The work done was professional from the front desk to the back shop and everything else. Quite frankly there’s no other place I would bring my car for bodywork. Highly recommended.

Ca
Review №76

For quick cosmetic repairs, this has become my go to shop. Today I had David and Amanda work on my car, which had its lower engine cover come loose, and they had it driveable again in under 15 minutes free of charge. Both my sister and I have also had similar experiences with them where they fixed front bumpers and other things very quickly and cheaply. The people there are incredibly helpful, and will explain whats going on to you. I cant recommend a better shop to go to

Jo
Review №77

Christina at the reception area showed initiative and exceeded my expectations. She performed duties that clearly were beyond her responsibilities. She is leading up the chain of command. I hope Management appreciates what they have. Keep up the good work.

Li
Review №78

Prestige Collision did a beautiful job fixing my new Rav - that was hit by a backhoe!! Christina and Lilly were extremely, professional, compassionate and went above and beyond explaining everything to me!! They made a bad situation bearable!! Mike was also extremely helpful explaining the work to be done and keeping me updated on the status of my car. And the estimate was exactly the final cost. I would highly recommend Prestige Collision!! - and the excellent team!

Je
Review №79

Lilli was kind and helpful. She walked us through every step of the process after our accident. She was very professional, friendly and courteous.! Jeanne

Pe
Review №80

Retired from the automotive business from which I worked almost 30 years, I’ve seen a lot . Unfortunately too many sad stories but the good news is that if you need bodywork done Prestige is the best place I’ve ever seen and worked with . Everyone from the receptionist, Christina, thru management, David, a total correct approach in doing business and maintaining customers . I’ve always believed that it’s somewhat easier to get a customer but so much harder to keep one . Do it right from the beginning including how a phone call is answered to saying good bye after completing a task . Great work ladies & gentlemen !

Al
Review №81

I had an incredibly frustrating experience with Prestige Collision. I was initially told that repairs would take 15 days. They ended up taking about a month and a half. I tried to be understanding as there was quite a bit of damage to the car. I was incredibly relieved when Karen told me that Prestige could cover the portion of the rental car that my insurance did not cover due to the length of time the repairs took. It is now November (repairs done in May) and I still have not been reimbursed for the rental car. I have made dozens of phone calls and sent several emails. Karen tells me each time Im able to speak with her that the reimbursement is in progress or oh I will follow up on that. Several months later, I have not received any information or follow-up.In addition to this frustration, I had to bring my car back twice after it was returned to me due to a weird noise. Each time, I was told that a component was lose and had not been screwed in or tightened fully during the repair. Prestige was able to fix these follow-up issues - however I was concerned and curious as to why they had not been done properly in the first place.

A
Review №82

DO NOT BRING YOUR CAR HERE! This body shop is horrible. I have no idea whos running this place but they arent good at all. I brought my car here for repair thinking I would be getting PRESTIGE service and I ended up getting the complete opposite. When I dropped off my car they asked me how often I would like to be updated on the repair. They called me maybe once the whole time it was there. I had to constantly call for updates myself. Thats not even the worst of it. There was something wrong with my car when I picked it up. I will not go into full detail but lets just say the technicians are horrible. They were willing to fix it no cost but it shouldnt have been that way to begin with. I would not recommend this place to anyone. I will be bringing my car somewhere else the next time I need it fixed.

Ro
Review №83

From start to finish the process was easy, smooth, and professional. I wish all businesses would operate this well. Lilliam was amazing at keeping me informed through the whole repair process for our families c300. Car came back in great condition and I was both happy and impressed with their work and level of professionalism.

An
Review №84

I had an excellent experience with Prestige Collision, especially Karen and Mike. They did excellent body work, showed great customer service and worked quickly and easily with my insurance company. They took excellent care of my car, and it looked brand new upon completion of work at pick up. They even threw in a little bit of extra service that was free of charge. The facility is beautiful -- clean and modern. Its the best place to bring your high-end car if you want superior, efficient service. They even ordered dealer parts rather than 3rd party parts, as well. Thank you Karen and Mike for a great job! Highly recommend to anyone.

da
Review №85

Prestige was no hassle auto body shop. Lilly at the front desk was a pleasure! She kept me apprised of my car status. I was never left wondering what was going on.Thanks prestige

Ca
Review №86

We took out black Mini Cooper for repair and the service was excellent.The car was fixed as expected.Lili and Cristina on the front desk were helpful and very friendly.We highly recommend this place !

Ay
Review №87

All the personnel was attentive and very nice. Kudos to Cristina and Danielle. Thank you!

Hu
Review №88

I bought my car in for repair. Staff are nice and professional. They are very responsible and provided me with a weekly update. And the quality of the work was great!

ka
Review №89

Highly recommend Prestige Collision. They did an amazing job on my car. My car is perfect. The quality of work is A+. The staff was so helpful and customer service was great. Wouldnt take my car anywhere else. People who saw my car before and after said they did a fantastic job. Love Prestige Collision.

Mu
Review №90

Lilli and Christina orchestrated the repair of my 2014 Mercedes-Benz GLK350 in October 2019. They coordinated the claim with my insurance company and kept me looped in during the entire process. They are a pleasure to work with. I highly recommend Prestige Collision Center and I would not take my car anywhere else.

Ve
Review №91

Christina was an excellent customer service. Very caring and loving with good attitude and good attention to the public She’s very professional and knows how to treat her customers right

Na
Review №92

Excellent shop. Great service. Nice people and very clean. Christina and Lillium are awesome and so helpful

uf
Review №93

Very professional people. They did an amazing job with my car’s rear bumper. Kept me well informed on every step of the process.

Ro
Review №94

Lilli and Christina are the best!!! They’re so helpful and compassionate. Kudos to these beautiful young ladies!

M
Review №95

I had scratch on my rear bumper and I got a $900 quote from other Mercedes dealerships. However, David help me to remove my scratch without painting whole bumper!!! Save $900!!Nice work!! Highly recommend!! I’ll definitely visit again if I have any problems !! Thank you!!

Sh
Review №96

The Team at Prestige was great! From the beginning to end, Christina and Lily at the reception area provided top notch service and clarity on the services being offered for my car. The techs and team did an amazing job with my vehicle repair. I strongly recommend them to all others for auto body work. Keep up the good work!-Shadab Raziuddin (Paramus)

Jo
Review №97

Great place, quick turnaround time. Called with updates and kept to the schedule they committed to when I dropped off my vehicle. Cristina at the front desk is a pleasure to deal with.

Ma
Review №98

This is a very nice and clean place, not what I was expecting when I was heading to a body shop. I dropped my Mini off with rear bumper and fender damage and used their in house rental service with no hassles. When i picked my car up it looked like new! Extremely happy with the service I received here. Thank You!

Ge
Review №99

Brought my truck in for a small repair on a recommendation from Prestige Mercedes Benz.., I tell you I couldn’t be happier.The people were all very polite and progressional . The girls at the reception were great! Christina and Liliam were both very friendly and helpful in answering my questions and putting me at ease. Place was very clean.As far as auto body repair shops go this one will not disappoint ....

De
Review №100

Prestige Collision just did a great repair of my 2016 X5. Christina and Danielle provided great customer service and were always available to answer my questions. Thanks and merry Christmas!

Information
81 Photos
100 Comments
4.2 Rating
  • Address:400 Sette Dr, Paramus, NJ 07652, United States
  • Site:http://prestigecollisioncenter.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 201-267-6464
Categories
  • Auto body shop
Working hours
  • Monday:8AM–12PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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