Yesterday, in the afternoon (Sept 26, 2021). I went to Walmart on 513 W 23rd St, Panama City, FL 32405 to buy groceries and use a FETCH REWARDS $10 coupon. When I tried to use it at the self check out, it required the manager password, an associate(woman) came and couldnt do it, she called another one (woman) and couldnt do it neither, she proceed to tell me cynically that I was not going to be able to use it, IM SORRY as simple as that. So after not receiving a solution from any of those employees...I had to pay the COMPLETE AMOUNT. You need to train better in customer service to your employees and teach them how to do their job as its obvious they have no idea what they are supposed to do. After this, I went to the Return and Service Department (it shouldnt have the word service on it) to ask for help (2:12 pm), it was the worst experience I have had at Walmart. The cashier (old woman) had no idea what to do and the MANAGER (a woman) was there, she just said in a careless and rude attitude I cant help you, I cant give you the cash. And then proceed to act like nothing happened and left me talking alone. The customer service at this store sucks, in fact, it doesnt exist. I used another coupon a week ago in another Walmart store and everything worked out so NO, ITS NOT A PROBLEM WITH FETCH REWARDS, AS THE INCOMPETENT MANAGER TOLD ME IN A CARELESS AND CYNICAL WAY. I hope you take actions specially with the manager at this store, how is it possible that a MANAGER gives that answer to a customer? A MANAGER? REALLY?
Nice wide isles. Clean always stocked full shelves. On Hwy 77 Lynn Heaven Florida
This Walmart is much smaller than the beach, however the employees at the registers are much friendlier. There is very little to no options as far as a bakery goes, and not a good selection of Diet pops. Although its much more convenient for a quick need 2 or 3 item stop.
Prices have went up..but still pretty good shopping...
First time inside this particular store in a few years.Its the smaller of the Wal-Mart stores in town for the most part, but they have a good variety of items, some things are a few dollars cheaper than the other stores.A bit more confined, so I would avoid busy hours if you prefer to keep distance from others, as not many are wearing masks.Overall good store, decent prices, but a bit too confined during peak hours.
Its a one stop shopping spot. You can get most anything you need there.
You cant beat Walmart for convenience and prices, they always have a wide variety of well made furnishings and clothing . The bakery and groceries are of good quality, variety and price. I had a great cashier who was very polite. I did not have to wait in line this day at all.
Super clean and they try to help as much as they can.
It was very nice and pleasant, no long lines and the store appeared very clean and well stocked. The greeter at the entrance doors this morning she was really nice and friendly and said hello to everyone who entered. Overall it was a very good experience at Walmart today.
There were actually people on the floor smiling and friendly. Willing to help me find several things needed for a project. Great customer service points today
Not happy as every time I order online and do a store pickup in cart, after an hour I get an email saying that they dont or no longer have my order available. Out of stock! Really!! If they know someone keeps ordering the same things why dont they at least try to carry it? Hate to see what happens at Christmas.
Since we cant ever find the things we need at the Hwy 77 Walmart we decided to try the 23d Street Store...what a difference a few miles makes!! This store is so well stocked!! Everything is on the shelves VS in boxes in the middle of the isles, no problem finding the brands you want and the shelves are FULL! Maybe they need to send a few managers from the 77 store to this store to learn a few things. Such a pleasure to find a store to meet my shopping needs!
I always shop at this location because its convenient and close to my house but they have gotten a little slack at restocking the shelfs
Easy to shop and find things. Checking out however is another story
Sadly understaffed so few lanes open even with self-scanning. Staff that is there is friendly and helpful. (Why is every Walmart organized differently?)
Pretty much picked clean every weekend. Better to go off the strip to get what you need.
They always have exactly what Im looking for at a great price. Sharon in the deli, was so helpful today. She ended up helping me search for chicken cordon Bleu that said on the app you had. She and i searched and she helped me for a good 20 mins. She was so friendly. And amazing customer service!!!
Typical Walmart. Nothing fancy. Great greeters. However out of ALOT of things when we went. Had to go to another location.
If you live on the beach never go to this Walmart The Tourist have destroyed this place. They only have two registers open at any time that take cash and they usually have 50 people in line at a time avoid this Walmart at all cost. Going in town might be your best option
Crowed and busy, but employees did good job of a smooth operation.polite and friendly.
Lots of normal items not in stock. Only 2 registers open along with only 2 self check outs. If you are in a hurry you might better have a alternative to shopping here.
What can I say? It’s a Walmart. Clean and well stocked. They even have 1 cashier in the mornings! Wow!
This location was decent, but we expected more of the tourist things to buy (beach stuff), like the Walmart in Destin, or the other side of Panama City.
Had to go buy womens steel toe work boots. Only reason I went there . Other wise I try to stay out of walmart. Ive got nothing good to say about walmart. I try to not shop there.
Better than the Tyndall Parkway store but not by much. Honestly its worth the drive to visit Chipley or the beach store.
Great store, out of something, but not storesFault. Supper clean.
Too many pallets on the sale orchard to move around and shop. I use a power wheelchair. Need cashiers, as self-checkouts dont do cash (most of the time) nor take WIC
Publix is where I go to when I want the very best . Deli, produce, meats, and last but not least groceries not usually found here in the South ... Wheres my scrapple ??? LOL ...
Great store! Very helpful employees
I avoid Wal-Mart when I can. Cleanliness and customer service is just not what you get from other places.
Your company donated to Texas governor Abbotts campaign after he signed in voter restriction and abortion restrictions. That is so Un-American I will never caught in one of your stores ever again!
It was Walmart. Nothing on sale, aisles crowded with stock waiting to be put on the shelves, the usual assortment of interesting persons. Pricing is a little below average, which helps.
This is one of the best run best managed Clean us the finest Walmarts Ive ever been in its everything is organized management is doing a great job along with all the regular employees and I found the store just an apple pie condition if you really want to go to a nice store this got everything together organized Well Ron I would say go here
Had trouble finding something and got help from one of the associates and that was cool
Always run in and run out with no problems,good prices on food,,other grocery stores like winn dixie and publix its insane,,so thank you Walmart for not being so greedy on your prices.people have family, we need to put food on our tables. And the pet food is basically what keeps me coming mostly as well. You got the new 9lives food that doesnt have all that bad stuff,,my cat is doing much better,hopefully itll start coming in bigger bags.its the chicken and turkey with no dyes in it.
Walmart is a good place to shop, helpful pricing. Walmart should pay their employees more money. The people are the most important, not the products. Thanks!
If I select a time to pickup my order, I would like to be able to pick it up at that time. Waiting half an hour past my pickup window defeats the purpose of ordering for pickup. I couldve saved time by shopping in the store myself. Also, it would be nice if someone in customer service would answer the phone.
Only 2 registers open. Didnt have things that I was looking for. Prefer not to shop at this location because of these 2 things.
I was satisfied with with every department but electronics.I was looked over.And the employee waited on a white person while he was suppose to be waiting on me.And I guess by my statement you know i am black.
No one to help find a product! I went to TARGET AND HAD A GREAT EXPERIENCE!!
Didnt have a good selection on kids javkets was disappointed
Shelves are always emptyStock was blocking the isles, no employees putting it up, the stockers are rude.
Work out a pharmacy issue and had groceries as usual. Good location!
Great variety of things to buy. Usually very busy, so I recommend self check out.
Employees were helpful. And shelves were shocked.
This Walmart had everything a family visiting on vacation would need and is in an accessible location. Nothing more to review.
Walmart on line ordering leave a lot to be desired.Takes toooo loooong.....
I just went in and came out but the store seemed very clean and organized
Always good prices and a nice selection
The employees at this walmart are very helpful.
Nice place to shop but not enough cash registers to deal with the customer. Look like the lacking in help dept.
Horrible management. Self checkout backed up into the produce isle. 4 other registers backed up into the isles behind them. All the customer service people St the front just want to gossip and hang out with thier friends instead of opening more registers. Totally different store from Lynn Haven and Callaway. Save yourself some aggravation and time and drive to one of them.
Pretty busy but easy out this time
Never have enough lines open for cash paying customers, since we arent good enough for self checkout anymore. They place packs so many people in the store its no wonder the local number of Covid patients sky rocket each day. Its like a pocket of filth.
Wal-mart as usual is a great place to shop, it is the place we go to do our weekly shopping, we are familiar with the inventory, and it always well stocked, you can ship on line and get free delivery over 35.00 . You can also use their curbside pick up at the store . Great for the Disabled or for those that do not feel comfortable interacting with other shoppers .
Apparently nobody works at this Walmart because they don’t know how to answer the phone. They also don’t know how to give you what you ordered so you have to drive all the way back to town from Chipley to get it when they should have gave it to you the first time. If I could not give a star at all I would. I’ve never disliked a Walmart so much in my life.
Tons of business yet not enough workers. 2 to 3 lanes open. All to go reserved spots always completely fullm
I didnt even go in the store, I dropped someone else off. Sometimes I find it to be creepy the way these phones keep tabs on every place we go...
Clean, organized...nice customer service. Loved the audio system that included customers and potential customers ...created service solidarity.
No one ever answers the phone in any department i ever try to call. Its just one big loop. When you explain this to the main phone operator theyre just like, Well sorry. If you would like, you can call back later and waste another 30 mins of your time not being connected. Rediculous. Then if you try to look online to see if something is in stock its never accurate.
Getting the hang of now to start becoming more aware of items in demand for both Covid and now to join the team of lets smash Floridas entire panhandle with trop storms .
Great buys, just busy alot of the time. Hard to find times when place is not full of people
There getting better at opening more registers. The online shopping for this store is horrible and the never have what you eant in stock.
Today i was looking for coconut water in Panamá city 23 street ammiee or how she spell it take her Time to go into the storeroom to get It for me one love bless
It was lackluster to be fair. TBH it was in need of more! More improvement towards environmentally conscientious items. Throughout Wal-Marts here in the Panama City area I would love to see them incorporate a way for consumers to bring in plastics as a way to reduce their carbon footprint.
New policy of no cash or cash back thru automated check out is cause for outrageously long lines at limited staffed registers. Another factor added to the long list of reasons to shop anywhere else.
No complaints. Staff is pretty friendly. Clean.usually fully stocked of all my needs for groceries,etc.
Even though it was a couple of days before Christmas, the store still had stock to choose from at reasonable prices. The store tidy and the cashier very friendly and efficient. The lines were long but thats to be expected at this time of year. The staff was working every register available and still managing to give a smile to customers like me who had to wait until last minute to do their holiday shopping. They could have used more associates on sales floor in electronics and housewares to aid the customers in locating items.
Got prescription filled in a timely manner and also used an online coupon that brought My payment to have price..
Clean. The employees are super helpful. They seem to be doing better as having more registers open. Just dont go on a Saturday all the visitors are doing their shopping and it really is a nightmare.
Not enough registers open. They also allow dogs in the store and i am deathly allergic!
Empty shelves and some employees that werent helpful at all, some were very helpful.
To many people using handicap parking without handicap tags or a plaque hanging from windows
Its Walmart.. I refuse to use self check out until they put me on payroll!
Low on popular items, no longer carry Monster Hydro drinks. Grocery pickup could use work on times, professionalism, etc.
Super busy. Great staff!! Friendly and helpful. Just dont shop on Sunday.
Great place to shop it may take a bit to get ck out
Found everything and had fresh deals 9n beach items.
Good place to shop they have alot of items can get busy from time to time check out may take a little longer then normal
This Walmart was unable to assist me in getting my stimulus check cashed.
Shelves are always empty and you have to check everything thong because they dont and alot of things are out of date especially the meat department
Love when me and my kids go here
Worst walmart in town. Selection sucks,lines long, always out of stock. The two old hags in customer service need to go somewhere. Too lmao
It good I like the workers are nice
Friendly and very helpful staff. Very happy to help me no matter what. I drive further to shop this location. Great people.
Just a typical Walmart. All in one store. Many customers not wearing masks. Would have been 3 stars or more but unfortunately the ratio was more people not wearing masks than wearing masks. I would have liked to have seen management at least informing customers but they turned the other way. Disappointing ☹️!
Was clean and had good selection.
Even though its not supercenter they had what I came for, but way crowded.
Awesome prices, clean store & they carry all of the brands I love. Waiting for the day they reopen as 24hours again.
Its OK. But I kinda work here and lets say its nothing like I thought
People friendly and helpful. Clean and bright! You can find what youre looking for
It was good, they were out of a few things.
Always fast check-out.
Walmart today is not the Walmart that was founded by Mr Sam! I try to avoid going to any of them!
Just a regular walmart nothing different