Amazing first car buying experience!!! Everyone at Panama City Toyota was so helpful and accommodating, and I cannot give enough thanks to John Nicholson for helping me purchase my first vehicle! Anyone in the market looking for a new car needs to come here and see John!

John Nichols was a great sales person. He was extremely nice and easy to work with. This is the second time we have used him to buy a Toyota. I would highly recommend him.

Cori and Darrell are amazing to work with. Cori was patient, helpful and explained all the details of my car to me. I definitely recommend buying a car with them. Everyone at the dealership was extremely nice and outgoing!

Recently purchased my first car yesterday at Panama City Toyota - really quick smooth process. I worked with Ben T in Sales, Used car GM Kody and then Jim in finance. They were all extremely helpful and really just wanted to make sure I was happy with the car I was purchasing and giving me the best deal possible. I’m extremely happy to finally have my 4Runner and supporting local. I highly recommend working with these 3 when looking for your new vehicle! Thank you all for your help and guidance!

Amazing Staff.I have purchased many cars over the years and I can say this was the FIRST time the process was a joy.My first call to the receptionist was friendly and I got a quick call back.John Nicholson called me and was great working with. He made sure we were happy and even called me on his day off to make sure everything was moving forward. He was very much available. When we went to pick up the car, he spent one hour going over ALL the features of the car. Never had this type attention.Veronica in Finance was also great. No pressure and she made the financing process easy. Everything was handled online so all we had to do is drive to PC and pick up the car.The 2 1/2 drive each way was well worth it .If you want a true professional, give John a call. You will not regret it.My thanks to the Panama City Toyota TEAMScott and Sylvia ShepardGulf Breeze, FL

Dwayne is a blessing. He was extremely helpful in getting my car taken care of after it having to be towed in in the middle of the week. I’m beyond thankful.

Honestly was a great experience compared to other dealerships as I was shopping around. No BS just getting it done. Would highly recommend working with Darrell.

We love our new car! John Nicholason went up and beyond for our family and we couldn’t be more appreciative! Never did we think someone we had just met would look out for us the way he did! Would highly recommend him for all your car needs!

John Nicholson is the only sales person that I will deal with. I cant tell you how pleased I am to deal with his superb professionalism and outstanding performance. Perhaps that explains why I have purchased a total of 10 vehicles from this Toyota dealership and more specifically, from this outstanding salesman. Enough said...

My car salesman was pretty solid. He was timely got me pictures of the vehicle and even came in on his day off. The finance person however ripped me off with a warranty that did not cover hardly anything on my truck. I ended up trading the truck in 6 months later due to buying a lemon. I cancelled my warranty and they said it takes 6-8 weeks to process and get me my money back. Well its been at least 12 weeks and I cant get any information from the finance department. I then call the GM and of course he is not in to take my call. Do not buy a warranty from here. Do your own research on the vehicle and make sure your Carfax is accurate. The only reason this is not a 1 star is because of the sales person.

John Nicholson is the best person salesperson I’ve ever had. Easy to work with so very nice answered all my questions and never pushed me into anything. Will recommend John Nicholson to anyone in the market for a new or presented vehicle

John Nicholson is a great sales representative & a valuable asset to Panama City Toyota. His professionalism, energy & knowledge of all Toyota products made for an easy, relaxed buying experience. He was not pushy & was very attentive to what I had to say & towards what I was looking for. He did what he could to get me in & out of there in a timely manner & checked on me often. Next time I am in the market for a Toyota, I will definitely be back to see John.

This place was great! Randy took care of us from start to finish and was pleasant to work with. The whole process went quick and they werent pushy trying to sell me something I didnt want. If your looking for a new or used car Id recommend this place and Randy!

Highly recommend! The rental sales lady was absolutely amazing. We got stranded with our family on vacation because Avis did not give us our rental but Shaun was on it and we had no issues what so ever. In and out in 15 min! A++++ service!

Thanks Reid and everyone involved with my deal for making it a easy process. I trade vehicles a lot and have to say that has to be the quickest easiest deal I’ve ever done. Thanks everyone you have my business when I need a vehicle. Keep up the great work!

We love our new (to us!) Jeep. SO glad Panama City Toyota had what we were looking for. Drew, Kody, Robert and the sales dept were great! Never any pressure, everyone very professional. We will definitely be buying our next car here. Thanks guys!

We have always enjoyed our experience at this location 😊 Over the years we have purchased all of our vehicles from here 😊 They don’t have high pressure sales people which is a plus .. They always have a huge selection in stock and if they don’t have it here they can get it here 😉 this last car I shopped on line, I didn’t have to test drive bc I traded on similar but when we got there they had it washed fueled and ready to go ( other than paper work etc..) I highly recommend PC Toyota ...🤗 Right now they’re offering really great deals on most of their stock 👌

My experience with this dealership is all about Bait and Switch. We arrived at the dealership on Sept. 22, 2021 expecting to see the 11 2021 Highlanders the web site indicated were available (in stock). When we spoke with a salesman he indicated they were all on order. We pointed out the misleading information on the website and he told us they had to put something on-line so people wouldnt think they did not have any stock. He then offered to show us something else, by stating, Is there anything else I can help you with? Very disappointed is an understatement. Mislead and lied to would be a more accurate statement about our feelings.

Nathan Lilavois is a great sales representative. He was very knowledgeable about the Toyota products. He made the process of purchasing a vehicle very easy. If you are in the market for a new vehicle you definitely want to ask for Nathan at Panama City Toyota.

I have a 2021 Prius and the back seatbelts stop clicking and it took a week to get it for service a week for the part and 11 day to get it to be fixed . Do better it’s a seatbelt

I recently had to have some work done on my Prius and we had to wait on the parts for it. Well it took almost a month to get them in, in the meantime I was given a rental at no charge and was called weekly to just check in and let me know what was going on. Chris Schmidt and Shonta Glass were very helpful and did everything they could to get me taken care of in both the service area and the rental area. Thank you!

John Nicholson made me feel like family and went out of his way to get the vehicle I wanted. I would recommend him to anyone in the market for a New or Preowned vehicle.

This is my eighth car I bought from John Nicholson the guy is incredible

I came in last Wednesday and purchased a 2015 Jeep Wrangler from Drew Evans, who by the way is not only a friend but a past co-worker. Drew makes people feel comfortable and no pressure..refreshing to see. After spending 30 years in the car business I like the way Toyota does business. The finance Manager was also awesome! My wife and I will be sure to send referrals to Drew!! Thanks Guys!!

Randy was very kind and helpful!! He helped me with my trade in and helped me pick out the perfect car, I’m in love with it!! If you go to Panama City Toyota, ask for Randy, he’s the best!! Thank you Randy!

I have always been a Honda owner.....until yesterday! I purchased my first TOYOTA RAV4!!!! I had a sales rep that was a really great “tell it like it is” person..... DYLAN!!!!! I appreciated his knowledge and no nonsense sales approach, it was a no pressure experience. Buying a car was a really great experience, I was pleasantly surprised! We also had a great “contract signing” experience with Troy. It was honestly the most comfortable buying experience we ever had! GREAT JOB DYLAN AND PANAMA CITY TOYOTA!!!! Thank you!

I brought my Toyota to this dealership assuming that I would be taken care of being its an actual Toyota dealership. My tire was gettin a little flat but I know it still had a good amount of tread still on it. I came in assuming to just have it patched up at the most if there was any leakage. The employee was very adamant that I needed to buy a tire from them immediately or else I would not be able to safely drive much further with it. He was sounding very suspicious and pushy at this point. It was very uncomfortable.Luckily I was able to check and found there was a Discount Tire down the street and immediately went there after this exchange. I walked in, and the associate was able to see me right away and quickly patched it up for free. He told me that it wasnt much at all and offered to do it for FREE and checked the pressure on all my tires. He was extremely professional and helpful.This place needs to do some quality check on their employees if they want to maintain a strong customer relation. That employee has made this Toyota dealership appear to be a sleazy sketchy auto-shop you see on tv trying to scam for a quick buck.

Austin S. Service Dept. He is always very Professional, the first person to ask can I help you when you come into the service dept. He keeps you updated on your cars repair. Honest. Will always ask for this young man when I need help with my car. Could only give 5 stars. But he deserves 10 in my book. Thanks Austin.

We recently purchased a Hybrid Highlander from PC Toyota. The salesman who helped us was John Nicholson. He was polite, knowledgeable, and not at all overbearing - which I loved. I would highly recommend John to a potential car shopper.

Amazing job from start to finish! Thank you Robert, Darrell Troy and Veronica for making the buying experience so pleasant. My wife is going to love her new 4-Runner.

Stan Johnson was great!! Very friendly and efficient, glad he and Jim Russo made the purchase flawless. So glad we decided to upgrade and are already loving the new truck and are looking forward to seeing friendly faces for maintenance!

Dylan Kellison in the sales department was awesome, he found the exact vehicle I wanted, and got it to us in an easy and fast manorwhile still making the price work for me and my wife.

Stan provided fantastic service! Bought a used vehicle recently and it had several areas on the hood, roofline and trunk lid where the paint was flaking off. It was down to bare metal and a couple spots were just starting to rust. I asked to have the paint repaired as a precursor to purchase and Stan was able to get that included at no extra charge. When i brought the car back in a couple days later to get the paint fixed i was only expecting a simple color match primer to keep the spots from rusting. They actually completely redone the metal flake paint and pearlescent clearcoat. It looks like the spots were never there! Highly recommend this dealership. Great customer service.

Usually we shop around for months before replacing a vehicle. Guess PC Toyota had a trick up their sleeve in the form of a 2020 Pathfinder! Couldnt find it cruising the lot window shopping, so I went and asked for help. A nice young gentleman named Drew brought it over to us from another section of the lot. Short and sweet, we fell in love with it, did the paperwork, and are enjoying everything about it. The rest of the process was smooth at PC Toyota too btw.

Very shady business, was given an out the door price, then when it comes to buy it all changed. I was willing and ready to fly across the country to purchase a vehicle and got tossed around on price and never given a real solid number. They shot my credit to 6 different lenders while never taking in to account all the details that we spoke about. Took the lowest credit score they could find and it was 30 points lower than what I was looking at directly on my Fico score, I’m sure Darrell is a nice guy but this is not how I do business, and expected more from a Toyota dealership. I will not and would not do business with people like this. Very very disappointed.

I made an appointment for my car to have the BSM checked and an hour and a half later they have yet to look at my car. There are people running around doing nothing that I can tell. The same people over and over. I think they are just trying to get their exercise because they aren’t doing any work. A waste of my time and my time is as valuable as anyone else’s.

Incredibly poor service department management. They dont have a clue what an appointment means for a service time. They apparently like to load multiple customers on one slot. Arrive around 5 minutes early for service and they tell me they cant get the car in for TWO or THREE hours. Completely unacceptable. An appointment is for the time its made. NOT THREE HOURS LATER PLUS TIME TO COMPLETE. Nothing like being told that AFTER you drive forty minutes to get there and had scheduled it the week before. Thats bull. I dont have enough bad words and venom for situations like this.

I went in to get my Toyota Tacoma’s oil changed and the sales department contacted me wanting me to trade in my truck for a new one.I wasn’t really in the market to trade, but I heard them out. I was very specific letting them know that I wanted a truck with the same trim and features that my current truck has. They ensured me they had one available at another dealership and would have it in inventory by the end of the week. This was the end of October, so they wanted me to rush in and pay a $1000 deposit so the salesman Mark would get credit for the sale at the end of the month.I went in and paid, then waited on the new truck...and waited, a week went by and I hear nothing. So I reach out and was informed that the truck we agreed upon was not available. He then offered me a truck without the features I was specific about wanting, I decline, and he says let him look around some more. He also informed me his manager was searching for another one that would meet my requirements.Another week goes by and no word. I reach out again and this time they say there is nothing available. I respond okay no worries, I’ll just swing by and get my deposit back. They now ask me to give them two more weeks because there is a shipment coming in from Japan with a bunch of inventory available, they will call me at the end of November.December 1 I reach out again and they respond they haven’t seen the list yet, they will have it tomorrow, and will call me first thing in the morning...tomorrow morning comes...nothing, then I reach out again. Once again nothing from Toyota, the next day I reach out again and Mark responds with a text “call me I have one you’d be interested in”. I call, and once again it’s a truck that didn’t have ANY of the features I wanted. He says give him another day, there aren’t any that are available. I search Toyota’s website, I find 37 trucks listed as available that meet my requirements, and 13 that are available by next week. Mark tells me on Friday,” afternoon, they can’t get any of the trucks I’m looking at, because even though Toyota’s website says they will be available, that the Panama City Toyota dealership cannot get them. I say okay I’ll swing by tomorrow to get my money back, (this was on Friday afternoon). Saturday comes and around 9:00 I get a text from Mark saying I can’t get my money back because nobody is there on Saturday...even though he knew my plan the day prior was to go in on Saturday to get the money he waited until Saturday to let me know they can’t do it.So I let Mark know I I’ve lost trust in his word due to all the times he told me he would call me back and didn’t, or all the times he tried to get me to agree to a truck he knew I wouldn’t be happy with. I ask that his manager calls me.I get a call from Garrett within minutes, and explain the situation, and my frustration, admittedly I’m a little heated at this point because I could have come in the day prior if I was told my plan for Saturday wouldn’t work out. I mentioned how I understand that not every dealership is good enough to get the first picks (meaning in sales numbers etc) so I understand, at which point Garret starts defending the Panama City dealership talking about their sales and professionalism...mind you I wasn’t meaning this as an insult, but once he brought up professionalism, I said...well and explained above scenario. It seemed like Garrett was calling more to defend mark and his shadiness rather than to resolve a customer issue, which is a little telling.Hopefully I’ll get my money on Monday, but I must be honest I have my doubts. Needless to say this has been a stressful oil change, and has reinforced that age old stereotype of shady car salesmen.

I went to Toyota with not so good credit and didn’t think I could get anything. But Drew Evans is the man, if you go there ask for him because he will get the job done. I’m driving the best vehicle I’ve ever owned because of him.

Great experience purchasing our Tacome sport. Ken was on the ball and very helpful through the purchase. Kudos to Veronica our finanace manager who made sure we got what we needed. Would highly recommend this dealership to others. Go ask for Ken!

My husband and I purchased a beautiful 2018 highlander and had a great experience! Sean and Kevin were on top of their information and we’re very helpful! The staff was nice and the facility clean and the play area was a life saver for our 1 year old! Thank you all for a great deal!

Bought our 4th and 5th Toyota trucks today from John Nicholson who won Best of Bay 2018. He is wonderful to work with. They sustained a lot of damage in Hurricane Michael so are not fully operational but making the most of it with trailers and port a potties - working hard as always to help their locals out!

I definitely recommend panama city toyota! Ask for John Nicholson! He was awesome. He helped me so much with the purchase of my Infiniti q50! He kept me informed on my vehicle and was very polite! He never pressured me in the purchase of my vehicle. He is definitely the best salesman Ive worked with! Definitely deserves 5 stars

I have purchased 4 Toyotas in the past. 3 have been from this dealership. The prices, people and inventory are excellent. I just traded in my gorgeous black out 4 Runner(2016) for the new 2018 Rav4 Adventure (it was the only one in North Florida) and could not be more happy or satisfied. My salesman, Garret, was down to earth and very personable with zero pressure. Ive been to Toyota dealerships all across the southeast and this one is by far, in my opinion, the Best Toyota Dealership in the South. Also, the new Rav4 is gorgeous and so very functional!! Too many upgrades to list.The service department is also the best Ive ever dealt with. Attention to customer and concerns is a priority with PC Toyota/Scion.Adventure is calling and we must go.

John Nicholson great job

Thank you Kenneth Brown for coming to the rescue today! You truly have made my experience with Panama City Toyota a good one! I appreciate your knowledge and patience with me. It’s super important to me that I understand the repairs that are made on my vehicle and the time you spend doing that means more than you know. I even mentioned to Dewayne how much I apprecIate you.Thanks so much Kennth!

Went to the Toyota dealership to look for a used car. Worked with John Nicholson and enjoyed my time there. I dont usually like going into a dealership because of the pushy salesmen but John was not that way. He listened to my wants and needs and did his best to find a vehicle that met both criteria. I ended up buying a new vehicle and Im very happy with my purchase. John made sure my new car was cleaned up from the lot dust, it was buffed out and any thing I noticed was corrected. He spent time with me showing me how the different controls work. I would recommend him to anyone interested in buying a new or used car. He takes his time with you and really works to find you what you want. Great experience!!

Went there to buy a 4 runner we liked but it was a demo they were trying to sell at full price and had a bunch of stretches and was trashed. I wanted to order a vehicle and they said they would not order me one. I ended up going to another Toyota dealer to get one ordered. I now have a brand new 4 runner to bad I couldn’t do business with The panama city dealer.

Our first experience with Panama City Toyota was this week and it was wonderful! After making an online inquiry I received a response within minutes and was able to setup an appointment for the same day. We had the pleasure of being taken care of by Mr. John Nicholson and he was absolutely amazing. He listened, was knowledgeable, and made the whole purchase process simple! I would highly recommend him and the staff at Panama City Toyota to get you what you need! I look forward to our first service visit on our new vehicle with them in a few months..

They dont want to help. They only gave me a hard time and didnt want to do their jobs.

In November of 2018, I purchased a 2019 Toyota Corolla from Panama City Toyota. This was after hurricane Michael hit us in October of 2018 and totaled the car I owned then, which was also bought from Panama City Toyota. After purchasing my brand new Corolla, I noticed scrape marks across the top of the trunk and top of my car. I pointed it out to the service department and was told my car was on the lot during the hurricane and the paint damage was overlooked. I was told to schedule for a new paint job on a Friday when the guy that does their paint jobs was available. I did as they said and dropped my car off for paint on a Friday. When I picked my car back up after hours, the same scrapes were still there and not painted. The next day I called back and told service just to find out the scrapes were not painted and only “buffed out”. Clearly that didn’t work so I had to schedule another Friday for paint. Once again, I dropped the car off and had to pick it up after hours due to my work schedule. Upon picking it up, I noticed the same scrapes were still there. I gave up on having the paint fixed because clearly it wasn’t going to ever get done properly. To this day, the scrapes are still in my paint.The paint problems were just the beginning of several issues I have had with my car. I started noticing that the cruise control and drive assist were not working properly. I actually received a speeding ticket using cruise control. The drive assist causes the whole car to shake while driving. I’m constantly getting notifications pop up on my dash telling me to hold my steering wheel and take breaks during short drives to work. Also, my passenger window never fully closes and whistles while driving at higher speeds.Paying full price for a hurricane damaged car is really upsetting and after I got no where with the service department, I reached out to Mr. Murphy who is the general manager of PCT. I honestly thought he would be able to help and I couldn’t have been more upset after a simple call for help from him turned into an argument. With no actual account info in front of him (he was at home) he told me that I was given a discount due to it being damaged by the hurricane. I did not, I paid full price. He referred me back to the service desk in which “they couldn’t find anything wrong”.I’m very upset and I have never been able to enjoy my brand new car. I’ve given PCT over 2.5 years to make this right and haven’t got anywhere. I don’t want to hear anymore hurricane Michael excuses as to why things were not handled properly, I simply want this addressed properly.** I would also like to include how I was told I had a nail in my tire after receiving an oil change. I was told It was losing air and I needed a new tire. I was given prices for tires but already leery of the shady ethics of PCT, I passed and had someone else look at it. Come to find out it was all a lie and the service department simply trying to get me to purchase a new tire. On my next service appointment after that, all of my tires were in the green range. That’s interesting considering I never changed the tire I was told was losing air due to a nail 🤔🤔🤔. Shady shady…. 🤦🏼‍♀️P.s. The new cafe area is nice.

Super understaffed; poor service. Left my car worse than when I brought it in. Huge hassle to drive to this location and wait 6 hours.

Im from out of town and was on vacation and noticed my right head light was out. Called Toyota in PCB and headed right over to them. They took my car, fixed the headlight in great time, as well as took it through their car wash for me, and had me back on my way to the beach in no time! Staff was awesome! Everyone was so friendly! Definitely exceeded my expectations!

I couldn’t ask for a better experience than I had with everyone at PC Toyota. My salesperson, Gary was wonderful and did not “Sale” me anything. He simply assisted me in buying a car by answering questions about a few cars I was interested in. The finance man made the buying process a breeze. I want to especially thank Jade McLemore, the customer service manager for going far above and beyond to straighten out an issue after the sale.

I just want to say if you are looking for a car ask for Drew Evans at Panama City Toyota. He is very helpful and passionate about his job. I just bought my first Highlander because of him. Great customer service and very professional 5*

I love my new 2021 Highlander. I have never dealt with a rude person at this dealership until Saturday 17th of October 2020. Dylan started off nice but took a turn to be overly rude about my 2014 Toyota. Complaining about bug damage and a minor scratch. He got even worse when I refused his first deal and got up to leave. We had discussed about what I would pay and I was upfront about it. Then he further insulted me insisting the vehicle had had 2 owners which it didnt. My husband purchased it for me in Georgia and when we moved to Florida I titled it in my name. He harshly said to me he wasnt making any money on this deal compared my vehicle to a fleet vehicle and told me it was going to Auction. Well Dylan grow up! If you cant handle hard negotiations get a new job! I will never buy from you again! Thank goodness Chris is my service guy and I wont have to deal with your miserable attitude anymore.

PC Toyota Service and Parts department was incredibly professional, helpful and knowledgeable. Overall great customer service! I took my 21 4Runner in for a suspension lift install and am so happy I chose PC Toyota over other dealers. Josh, in parts, had great communication with me prior to setting up the appointment and was flexible when I needed to change dates. Austin did a great job keeping me updated and Eric did a great job on the install and took the time to text me pics of the progress to keep me informed. I WISH I bought my 4Runner from them to give them the business over FWB Toyota which provided sub par customer service. I was willing to drive from Destin to PC to have the work done because their communication was great and the quote for the work was substantially less than other locations. I will definitely be bringing my 4R back to them for any work .It also helps that they have a rad collection of classic Landcruisers on the floor.

Great service!!! The coffee bar is what I’m here to talk about today! The grand opening is today and it’s so good!!! The price of Starbucks, along with the quality of Starbucks! Their coffee is so good!!! Especially the iced mocha!!!! Super delicious! Their muffins are off the Chang!!!

No shuttle service? The car I bought was hit as I drove my salesman back to the dealership AN HOUR AFTER THE PURCHASE! Great sales people. Good service department (I hear). Lazy management

If you are shopping for a car - ask for John Nicholson. He is a true professional and takes care of his customers. He guided me through the whole process and was always helpful. I highly recommend John Nicholson.

The guys over at Panama City Toyota have absolutely gone above and beyond once again. Big thank you to John Nicholson, Chris Watson, and Robert Gates for seeing to it I was taken care of and delivering the new absolutely stunning 2021 Toyota Tacoma Trd off road 4x4. The experience from start to finish is what we love from Toyota and their representatives. Definitely looking forward to bringing the mrs. over for her next upgrade and getting her hooked on the Toyota experience. Simply the best!!!! Thank you Panama City Toyota!

Purchased truck in an hour over the phone/internet. The process was fast and easy. The staff was friendly and helpful.

This was by far the best car dealership I have ever delt with. I have purchased 15 cars in the last 20 years and this car buying experience was so incredibly flawless I couldnt be happier. I live 10 hours away and drove here to purchase a car and trade in mine. The dealer gave me top dollar and the deal was under way within a day of them responding to my inquiry. Rusty and Kevin made this happen so quickly and easily I still cant believe it. I spent less than 30 minutes between showing up, paperwork and driving off. No hassle, no BS, nothing but good vibes and friendly people. Check them out, I would drive double the time to have an experience like the one I had here!

6 Hours in service for a 48 minute recall, with an Appointment. That’s some great Service!I am a 4 time customer of this dealer. Since the Hurricane 10/2018 this dealership has been on a downhill slide.Time after time, a poor service experience.Won’t be returning to this dealership.

Henri Harrison was a phenomenal sales consultant that made sure I received the best deal possible. Best car sales person I’ve ever had the pleasure of working with. I highly recommend doing business with him.Also when it comes to the financing aspect, be sure to do it through Ty Sweet. Great guy who looks out for your best interest.Great experience I had there to get the truck I wanted

I gave this dealership one star only because it was necessary to post a comment. Panama City Toyota charged me $125 to diagnose the engine warning lights on my 2007 Toyota Tundra. They put the vehicle on a lift and noticed it was dripping oil. The diagnosis was that the engine had blow by of oil because the engine was worn out and I needed to replace the engine at a cost of over $6,000. The expert Toyota mechanics at this dealership could not turn off the engine warning lights. I am not a mechanic, but decided to look the engine over myself before I junked the truck at 164,000 miles. I discovered the PCV valve was completely clogged and oil was being blown into the air filter. I replaced the PCV valve and hose, the air filter and the spark plugs at a cost of less than $75. The truck ran great, and a competent mechanic turned off the warning lights. That was over 5,000 miles ago and the engine still runs great and uses no oil. I did not return to the dealership for a refund because there is no possible acceptable reason for their diagnosis, and I was afraid what I might do if I ever darkened their door again.

Everyone is very friendly. Great warranties. Ask for John Nicholson. He was very knowledgeable, friendly, and worked with me to get me in exactly what I wanted, at a price I am very happy with. Great experience!

Came in look for a car for a friend, spoke with John Nicholson. John was very informing and patient with us. He helped us find exactly the car we were looking for and had it delivered in a day. Thank again, I will definitely recommend to friends and family.

GREAT. DEALERSHIP!!PROUD. TO. OWN. 2019. HIGHLANDER. SUVTHANKS. JOHN. NICHOLSON. AND DANNOCARLISLE.

This is my new RAV4. John Nicholson has been a great friend and salesman. He has sold me at least 10 different Toyota from the tundra to the Rav4 and Ive enjoyed driving everyone. John has been with Toyota for 20+ years and will do his best to help you find the perfect vehicle.

Very satisfied with the work I had done on my Toyota Sienna. In town on vacation and my water pump went out. Local mom and pop dealership quoted 1200 while Toyota charged $900 after tax with an oil change and tire rotation.

John Nicholson was superb from start to finish! Provided efficient and enjoyable service. We bought a car as a surprise for our daughter’s 16th birthday and John participated in the surprise by driving the car to our house on a Saturday morning complete with birthday card in hand. A great guy.

John Nicholson was Great, The entire staff was very efficient and kind. I got exactly what i wanted, and fast!

They told me that i needed certain parts to fix my ac. I asked are you sure that it will fix it. He said i have the best ac guy working on it, and that hes been there for about 30 years. It cost me about $1200.00 to get the ac fixed. I get the car back and the ac works for an hour and a half and starts doing the same thing that it was doing before and stops working again. So I take it back and they tell me it is going to cost me another $2200.00 to get the air compressor replaced which is what we tried to tell them about to begin with. They wouldnt listen. They took what we had the first time and guaranteed that our ac was properly working. Now they are wanting this additional money that we dont have to fix what should have been fixed to begin with.

Just bought a 2018 Tundra from Panama City Toyota. This is the third vehicle Ive bought here and I have not been disappointed yet. Thank you Nathan Lilavois for being a well informed, great salesman!

I was looking to purchase a new pick-up truck when my best friend recommended I visit the local Toyota dealer and talk with John Nicholson II. She drives a 4-Runner and is very happy with it, and can never tell me enough about the great car service she receives when she takes it in for scheduled maintenance. So, I called and made an appointment. She then accompanied me the the dealer, where I met and spoke with John. He was very pleasant and polite. He asked me what I was looking for, and I told him I wasnt sure because of my limited knowledge of Toyota vehicles, plus I had never owned one. I wasnt even sure what model or type I wanted. John then asked me several questions which he jotted down on a notepad. He then brought over a colored brochure showing different models of Toyota Tacoma pick-up trucks. John then patiently explained each models interior and exterior features as I followed along in the brochure. Within a short period of time, and many questions from me, we were able to narrow down a specific model vehicle which became the best choice that would best fulfill my personal needs. I was ecstatic to say the least. John asked me if I wanted to think about it, and I said yes. So, I made another appointment with John to come back and go over the numbers which we did. And the rest is history. We did all the necessary paperwork which turned out to be a breeze (thanks to you too, Troy). John handed me the keys and I took possession of my new and best-selling vehicle ever, the Toyota Tacoma. I must say this. John is a top notch salesman. He spent time with me answering all my questions. I felt no stress or pressure to buy. He didnt try to sell me a vehicle I didnt want or couldnt use. It was the perfect truck for me. Everyone of the staff I met or spoke to was very friendly and polite. John also showed me where the service and parts departments were located. He also completely went over the trucks interior/exterior while inspecting it outside. Overall, a truly great and enjoyable experience. Thank you, John, for taking the time. God bless!

I usually dont look forward to negotiating with car dealers. So I was understandably cautious when I went to Panama City Toyota to purchase a vehicle. However I was pleasantly surprised once I met Associate Sales Manager James Wynn! He showed me the truck I was interested in and at no time did I feel like I was being pushed into buying it. He wanted me to be positive this was the vehicle that I wanted and he worked with me on obtaining what I thought was a very good deal. I drove away very happy and I would recommend Panama City Toyota and James to anyone who is in the market for a vehicle. I felt like I made a friend and I will definitely be back. Go see him and tell them I sent you so I can get the referral money!!!!!

Me and my wife had a very enjoyable visit. John, in sales did a great job helping us get the vehicle we were interested in. He was able to meet our price request as well. Ty in accounting was very detailed and pleasant to work with. I truly felt that they were trying to give me and my wife the best deal possible. Nice work PC Toyota 👍🏻

Dennis was great! My fiancé and I have been car shopping for months and have met many sales people, but Dennis is unparalleled! As soon as we walked up we were greeted with a smile and taken right to the car we dreamed of. He was very friendly and professional; he made a great visit!

HAVE BEEN LEASING FROM PANAMA CITY TOYOTA FOR OVER 9 YEARS. QUALITY OF VEHICLES, FAIR PRICE, MAINTENANCE. MUST MENTION TOM CASH. ASSIGNED TO ME TO GUIDE MAINTENANCE ON ALL OF MY. A TRUE PROFESSIONAL. IT DOESNT GET ANY BETTER THAN THAT. GO VISIT AND BUY AND FIND OUT FOR YOURSELF.

I had a great experience doing business with Toyota, they went above and beyond for me and Im so happy I got the best customer service from them. Sean clark was beyond helpful and a good man, if anyone is getting a vehicle from this place I highly recommend sean! I appreciate you all!

I had an alert for maintenance on my car while I was visiting from out of town and took my car in, worried about the alert and how long it would take to get serviced. The team was friendly and consultative. They called back within an hour and the entire experience turned out to be effortless. Thank you Alex Salazar and the rest of the team at Panama City Toyota. I highly recommend trusting your car with this group!

We take our two Lexus vehicles here out of preference to the competent service we rely on. That said, Toyota and Lexus are closely related. The service was always good. The staff is professional. We did find damage to our cars windshield soon after a complete brake replacement and door re-program. Things can and do happen. Neither one of us could explain how the scratch occurred given the type of repair performed. Panama City Toyota agreed to replace the windshield. We would not take advantage of a dealership; although they do not know us. Given the questionable circumstances, they could have decided otherwise. These are the times that determine true character. We humbly appreciate their decision to give the benefit of the doubt to the customer when all is said and done. It takes a reputable dealership to do that. We continue to take our vehicles here for great professional service. As demonstrated, they truly stand behind their customers.

I came in to get my 10,000 mile servicing and they were very quick and efficient! They only took 30 minutes so I was pleasantly surprised

I have always had the best service at PC Toyota. Tom Cash is always so helpful and the service that I receive is excellent! Keep up the great work.

Absolutely terrible salesmen. Sean and Ken should be retrained or fired. $36k for a access cab tacoma on the lot over 100 days, not even 4x4! Jesus. Made a reasonable offer of 31-32K and they both laughed! Guess Ill get the off road or 4x4 with my local dealers when they come back in stock.Edit in response to manager(hr): you have full record, go ask Sean and Ken (who should be retrained or fired since they lost the info).

We scheduled for a service appointment and everything went great. They got right on it and we got it washed and vacuumed too. Great job. Courteous. We’ve always had Toyota’s and PC Toyota gives us great service after the sale. Thanks you guys. Merry Christmas.

My experience at Panama City Toyota was great! I went to have my car serviced (oil change,, tires rotated, etc) before driving to North Carolina & Marcus was so friendly & answered any questions I had. He was great & I would recommend Panama City Toyota sales & service to all my family & friends. Keep up the awesome job, Marcus & team! ❤️

We had a great experience with John Nicholson was great. He was prompt, respectful, and worked hard to earn our business. Thanks for everything!

I had a great experience at Panama city Toyota. I got the oil changed and my tires rotated. I drive a 2014 Tundra with the 4.0 V6 engine. Alex was my advisor he was a big help he explained the repairs that I need to have done to keep my truck running like new.

Always the most outstanding experience with John Nicholson. The reason I return. John is hands down the best!!. This time was even more important because I was getting a vehicle for my daughter. John got us a vehicle with numerous safety features. Best experience to date!!

Went looking for cars for our daughter today. Sales lady very very helpful and she got to test drive 3 cars today. Thank you and we will be back soon!!

I have been to quite a few dealerships and service departments for various vehicles I have owned but Panama City Toyota is the first dealership and Service Department that was an enjoyment being there. No one was there trying to sell you something else that you didnt want or need. They were there to make sure your vehicle was functioning correctly. Never had to keep bringing my vehicle back for the same problem as with other dealerships.As you can tell, I have nothing but good to say about these guys.

As always, Panama City Toyota has the best staff! I had to come in for an oil change & tire rotation and my service advisor..Patrick Tansey was eager to help with a smile on his face! He made sure that my tire didn’t have a nail in it & also took my car through their car wash as requested after my car was serviced! With a new baby, it was nice that he informed me of the wait time so that I could have a good idea of how my day would play out! I highly recommend Panama City Toyota 😊

They got me in the shop immediately to try to diagnose a check engine light, quoting a price of $60. After a couple or 3 hours, they hadnt determined the exact cause. I wanted to leave, and expected that they would charge me for 3 hours, but there was no charge. The check engine light has not reappeared, either.

The service at Panama City Toyota is always excellent! Always a quick oil change and Pat Tansey always takes great care of his customers!

Just bought a new vehicle from Panama City Toyota. It was a pleasure working with John Nicholson, Austin, Garrett and George to get a great deal and a seamless purchasing process. John was extremely knowledgeable of the vehicles and different features. In previous experiences, weve always gone in knowing more than the salesmen, but not this time and it was extremely refreshing! Thank you John and the Panama City Toyota team!

John Nicholson and the team at Panama City Toyota make purchasing a vehicle effortless! Excellent service from start to finish and beyond. If you are looking for trust and value in purchasing a vehicle then look no further than Panama City Toyota!

I would never ever ever lease or buy a car from Toyota again

In the past 15 months, Ive had two significant issues with my 2016 Tundra the required a visit to the service department. In both cases I was very pleased with the outcome and treated with courtesy and respect. Likewise the technicians did terrific work, saved the bad parts for my review, and gave me a good product in return. Although I had some culpability in the cause of the most recent issue, it was resolved without any finger pointing. Chad Milner is a rock star and his customer service skills are exemplary.