Lake Cook Exteriors was requested to provide an estimate for seamless gutters on my colonial. They came out twice to do an estimate, once last year and again this year. Both times they did not provide the quote via e-mail or in writing, with a complete lack of communication.After e-mailing, and asking why there was non-communication again, I received a call from the owner of the business. The owner called to rudely explain that they cannot install gutters on my house without any explanation as to why other than ask the estimator. Additionally they claimed they left a voicemail that doesn’t exist.Great customer service! A++ business skills!

Lake Cook Exteriors did a fabulous job installing our brand new windows. They were able to come to our home and provide an estimate very promptly and also educated us on the process, our options, and helped us make the best decision for our home. The install was extremely quick and was done as professionally as it gets. We cant stop staring at our new windows from inside and out! They have definitely upgraded our home!

This is actually the second time we have used Lake Cook Exteriors. They replaced downspouts on a rental property. That went so well we decided to hire them for a siding replacement for our primary home. From start to finish the process was flawless. Don, the salesman, was professional, prompt and kept us updated everyday. He explained the processes and helped us to make more informed choices on what we wanted for the final look of our home. Jack and Jerry, the installers were the real stars as they arrived early in the morning and didnt go home until dark. The April weather was freezing cold, but they worked each and every day without stopping. The one thing that I found very interesting was they didnt rip off the siding all at at once. I have seen companies do that in our neighborhood. They only took off what they felt they could complete in a day, The attention to detail was phenomenal. They even surrounded the electrical outlets and the water spickets. They cleaned up each day and the final clean up was well done. The house looks amazing.

They need to update thier business cards to we dont do small houses, were looking for bigger jobs. Thats the message we received from the estimator after he drove by our house.It would be good to know up front so we dont waste our time.

I live in Schaumburg and just had all my gutters and downspouts replaced by Lake Cook Exteriors in Palatine IL. A family run business of highly experienced and respectful people. I must say I was so happy to have them service my house. Don Tenuto who was my contact was professional and so helpful throughout this process. He covered all the bases and made sure I understood what was going to be done. The bid was the lowest on my 3000 sq foot house which was icing on the cake. John who has been with the company for many years did the installation. He was great!!! He also added a personal touch to my house recommending extensions in some places which was perfect. John was awesome and truly truly would give the whole group 10 stars for the great service. I would recommend Lake Cool Exteriors to anyone and all who are interested in having their gutters replaced. I also would be available for a phone recommendation as well!!!Kindest Regards,Roy

The gentleman that installed the gutters was willing to do the downspouts exactly the way I wanted because I was having my yard completely landscaping completely redone and I did not want the downspouts sticking out to far. He also did a beautiful job on the install and cleanup afterwards!!

The did the gutters on my home and it was an all-around great experience. I invited 5 companies to bid, we made our decision after we had received 3 of the 5 bids, the two remaining companies called to start the quotation process after Lake Cook had already completed the installation. Work was completed less than a week after I put the deposit down. Don was great to work with, fantastic experience.

From start to finish this project went amazingly smooth. Worked with Nolan to get an estimate on installing a new front door and their price was the best I had found. Ordered the door and was kept up to date on when it would be installed. John was prompt, polite and easy to work with, he did an awesome job. Overall, this was an easy process from the moment I called until the door was installed, which by the way, looks awesome! I would use them again in a heart beat.

We had 3 estimates for windows and Lake Cook Exteriors had the best price. Nolan oversaw the entire process. He is very knowledgeable and always available to answer questions. Our windows came in sooner than expected and were installed within a week. John, the installer, did a fantastic job. He is very professional, cleans up after himself and easy to have in your home. Our windows look wonderful!! This is a great family owned business and we would definitely use them again.

Excellent service and support. They did a beautiful job on my full house siding, gutters and windows. They called me everyday for status on the project. They are the best you can find. Get an estimate. Try them out. You wont be disappointed!

Lake Cook Exteriors installed brand new gutters, gutter guards and downspouts. They were outstanding to work with every step of the way - from quote to completion. Fully explained everything, advised on best approach to our problem, came up with a viable and economical solution. I highly recommend Lake Cook Exteriors.

The value for the product was excellent, and the workmanship was outstanding. I will definitely use them for additional work in the future.

A pleasure to work with from start to finish. Everyone through the process was friendly and knowledgeable. Great quality and workmanship. Installation was professional and exceptional. Highly recommended!!

Lake Cook was wonderful to work with! They were open and honest throughout the process and we couldn’t be happier with the quality and the installation of our new doors. The home is already warmer!

A great job from start to finish. Siding, Windows, Gutters, and Patio Door Installed. Quality materials and craftsmanship.No pressure sales to deal with. All your questions answered and your requests completed with out compromise. Will definitely recommend to others.

Where do I begin. This our second time using LCE. Quality owners and installer. Good pricing. Wonderful installation. Fast. Just a first class operation. I doubt We will purchase our third home but if we did, Lake Cook will be our choice again. When I replace the front doors and sliding door to the patio, the will be our first choice.Thank you so much!Brian and Kathy Ciesemier from Palatine.

This horrible winter warped our front door and cold air kept getting in. I called Pella first but they wouldn’t answer my questions over the phone. I called Lake Cook Exteriors and Nolan was extremely helpful. He and Karen rushed a new door order for us and John installed it on a very cold morning. We replaced a wooden door with a fiberglass door so I was a little nervous. No need, the quality, feel and appearance are all first class, and it won’t warp again! From beginning to end, my experience with this company was excellent.

This is a letter we received earlier this year from a client we worked with...October 30, 2013Marty did a fantastic job. Very friendly and willing to explain everything done. I definitely would recommend Lake Cook Exteriors Inc. Don did a great job with site visits and estimates very helpful and provided great recommendations as to where downspouts should go well see how the gutters hold up this winter. Thanks.Gary G.Buffalo Grove

Windows were installed 2 years ago, we at that time said we were concerned about a mildew smell from the window. Wood around frame looked ok so new window placed. NOW we had black mold (took pix) all around the window and 2 mold remediation companies said it was from the window. Outside caulk had pinholes. We recaulked, tore out all drywall, treated mold and frame STILL smells. Bill came out in a huff, twisted my words and told me AFTER he smelled the mold smell on the frame that it was fine and solid and refused to even charge me to replace. VERY POOR CUSTOMER SERVICE. Leaves you stranded if there is a problem. Prideful man with no accountability. I am contacting the BBB

While I admit I lost my cool over the frustration I had dealing with the owner, Bill has zero people skills. He is just a money hungry middle man that doesnt stand up to the work. Save your self some money and call an installer direct.I had windows installed three years ago by an installer that Lake Cook Exteriors hired. (Lake Cook is just a middle man). The work was about $7000 for 14 windows. Mostly I was happy with the work John the installer did. Shortly after the windows were installed I noticed white blotches of plastic on the glass on several of the windows. I called Lake Cook Exteriors and expressed my concern. I was supposed to get a call back from the owner Bill and didnt so the next day I left another message. Later that day I called Bill on his cell phone and he answered and was very put off that I had called him during dinner. At that point I contacted Simonton Windows direct and got in contact with a local area manager who then came out to my house with Bill, Bill left shortly after it was determined the white plastic was from the molding at the factory and the manager cleaned it off the windows. About a year later I had my house tuck pointed and was told by the mason that the windows should have a drip edge. I explained they used to but the installer cut the edge off when he installed the new windows. I tried talking with Bill at Lake Cook Exteriors and got nowhere so I gave up on that. Now three years later after smelling mildew in our bedroom I had to take off the drywall to find black mold under the window there. I removed the drywall and insulation myself and remediated mold on the brick with mold killing agent and then covered the inner brick with mold killing primer. Once I had the drywall off I had two different mold remediation people come out and give me quotes to fix it. Both said with certainty that the source was a leak from the window. I did everything I could to get rid of the mold and mildew smell. Unfortunately the old wood frame the new windows sit in still smells like mildew so I need to have that frame replaced and the windows reinstalled. I saw a couple small areas where I could see light to the outside so I caulked over them but it needs to be removed and redone. I contacted the installer to see if he could do the work but he said he is booked up through October. So I called and talked to Bill again at Lake Cook Exteriors who immediately snapped at me for calling his installer directly. We went back and fourth and I did loose my patience with him. He did agree to come out and look at it but refused to fix it or even offer a quote to fix it. I wasnt even pointing the finger at him I just need someone to replace the frame and reinstall the window. I thought before that I would Never deal with or recommend Lake Cook Exteriors now I am certain about that. Call an installer directly you save money. This place doesnt stand behind their work anyway.

They guys working for this company are top notch. I am a contractor not easy to impress their gutter installer blew me away.

In need of gutters being replaced. Got 3.5 bids and went with LCE due to 3 reasons:1). Competitive pricing. With the nice website and glossy ads and visit & samples, I figured they would be at the upper end of the price range. They were ~$500 cheaper than the highest and within $25 of the lowest.2). People. Very responsive, answered questions, gave options, listened, and even answered the phones (dont laugh ... not all do).3). Competence. It was clear they knew about the materials, the process, timing, products, what they were doing, etc. Straight shooters and didnt try to talk me into what was easier for them.Results:- Main contact was with Don who speced the job and made all the arrangements. Called a few times to check the process and make sure scheduling was still good for us. Really on top of things and easy to see he really cared about the customer.- The guy who did the job (Jon - hope I spelled it right) was amazing. Never see someone work this hard; took no short cuts but instead did EXTRA to make sure things were done better than before and better than expected. Knocked on the door a few times during the install to ask about a preference here or there (wanted to make sure when there was a choice that we would get what we wanted), took time to show some of the hows and whys.- Afterwards LCE followed up to make sure everything was as expected ... and said call back anytime if anything else was needed.Bottom line: Said what they were going to do and then over performed / quality people and customer oriented / very competitively priced. Highly recommended!

We had our windows installed by Lake Cook Exteriors in January 2017. We experienced leaking from a kitchen window in the middle of this summer after the installation (it had not leaked prior to the windows being installed). We gave LCE a call because they provide a warranty, so they sent out the sales rep. They assumed the leaking was due to improper closure/user error. This was not the cause, so they sent out the window installer to check the outside.There was a piece of trim that popped off the exterior of the window so that was repaired, however, the window still leaked.The window installer came out again and, without removing any siding or further inspecting the window, put a piece of tape over the top of the window where it met the siding. They claimed if the window still leaked, it wasnt their installation and that we likely had an issue with the roof. The window leaked again, but at this point, they refused to come out and do any further inspection, and instead referred me to a roofing company. The referral company did not do that type of work and I had to find an alternative roofing company myself.Fortunately, I found a very reputable and honest company, and they came out right away to inspect the roof and siding. They could not find any issues with my roof or siding from the outside, and they said without taking the siding off, there was no way to find the source of the leaking. A deal was worked out with LCE that we would split the bill for the roofing company to repair the window, as it was not a direct result of the window installation, but was related to the window.While the window was being repaired, the roofer showed me that LCE failed to place the paper barrier over the j-channel, which allowed water to seep through the siding, onto the top of the window and then into the window itself. The repair took about 20 minutes and required no new materials, and the window no longer leaks.Instead of LCE acknowledging that they took a shortcut when installing the windows, they still charged me for half the repairs ($150 out of my pocket). I am very dissatisfied with not only their poor business practices, but with the fact that they did not actually guarantee their work. If they do not want customers to use the warranty when they need it, do not offer one. And while they had the most competitive pricing for the installation, it is clear now why. Saving 20 minutes per window on a home with over 10 windows does save a lot of time, but with the risk of there being costly damage due to poor installation. My window sill is now soft, discolored and damaged as a result of this shortcut, and they did not offer to fix that, either.I cannot recommend this company to anyone after my experiences with them. I am still making payments on the windows and installation itself, and now this is an additional expense that could have been avoided with thorough and careful installation. I do like the windows themselves, which is why I have given LCE a two-star rating.