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Saddlers Row
20066 Rand Rd, Palatine, IL 60074, United States
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Saddlers Row
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Ka
Review №1

They have a huge selection of options for all your equestrian needs. They even have a consignment area with very nice offerings, some new with tags.

Ma
Review №2

Giddy up! This place doesnt horse around!Fantastic place. Can I get a Neighmen!

Ha
Review №3

Friendly staff and great prices.

Sa
Review №4

The people are very helpful and they have a good selection of affordable options. I have been going here for the past 2 years and have never had a bad experience!

Gi
Review №5

I will drive an hr or more for this store it is one of the few tack stores that I have found male breeches/male tall boots!! And they are very nice and they have a corgi

Au
Review №6

Always a happy stop when Im in the area. One of the best equestrian consignment shops Ive been to.

Ka
Review №7

Honestly beat tack shop i have ever been too!! When I walked in i was lost at what i needed. After 1 min a lady came up to me and within 10 minutes of her help i had everything perfect to fit that i did need. Bonus she was able to help me save money!! This is now my main tack store. Thank you so much for being amazing.

Ti
Review №8

They have a great used/consignment section. The people there were excellent and helped fit my daughter into a used saddle within our budget. They were very patient and knowledgeable through the process. Highly recommended!

Ly
Review №9

The best experience!What wonderful staff. My daughter and I spent 2 hours and it felt like 5 min. Keep up the great quality and service. It is very rare these days! The over an hour drive was worth every minute and we will be back....soon.

Re
Review №10

This is the ONLY place to go for horse and stable supplies, as well as, all of your English tack and clothing needs. Fantastic variety and range of products in all price points. Super knowledgeable staff who will get you equipped properly with quality products. I absolutely love all the services they offer from washing blankets to repairs done by their amazing on staff saddler. They can get/customize just about anything you can think of or want. I send ALL my clients here.

O
Review №11

Every time I come here I have a blast. The staff is extremely kind and knowledgeable. The store has pretty great prices and even a consignment area. Im so glad I live near such a great store.

Ja
Review №12

Very very helpful and most of all very nice!I was actually investing in a very good pair of riding boots for winter. I was in the store for a few hours because it is quite large and lots of great items. I put a pair of boots and a vest on hold and went to Dover to see what they had. My experience over there was not as pleasant!I was very happy to return to saddlers row and make my purchase of my boots. They gained me as an equestrian customer forever!I will also point out that this was my first visit in their store and at Dover and will always return to Saddlers Row hands down just because of how well they treated me!

Sa
Review №13

This is my absolute favorite store ever. I live way down in southern Illinois and this is by far the best store within 7 hours. There is no where I would rather go if I need help fitting something. They also have a great consignment shop and an awesome leather worker. They have a massive in store selection and amazing staff that can help with literally anything.

jo
Review №14

The employees were very friendly and helpful. I was shopping here for my nine-year-old daughter as she was to be in her first English riding show and I needed a jacket and boots for her. Even though she wasnt with me the young lady was able to help me find something that would work. We definitely will be back

Sh
Review №15

We had a GREAT experience at Saddlers Row! We went in hoping to find a new riding outfit for my granddaughter to wear in her upcoming horse show. We lucked into a gorgeous hunt coat, 2 shirts and a pair of jodhpurs in the consignment section. All were in perfect condition (some were even brand new)! All were priced very reasonably. The staff was all friendly and helpful. We were even offered cookies while we were there! We left the shop with a beautiful new riding outfit, a new girth, and some new horse brushes in girlie colors that my granddaughter loves!

Lo
Review №16

I love saddlers row! I have ponies and they have a great selection of pony sized tack!!! Which is always hard to find. Their customer service is awesome, the store is always clean and full stocked. They also have awesome tack repair service that Ive had to use a time or two, they do an amazing job!!!

Su
Review №17

Very helpful, attentive, knowledgeable staff. Excellent selection of riding attire in a large variety of sizes and price points to fit all budgets. Willing to ship in-stock items if you call looking for something (you pay nominal shipping charges). Great selection of horse needs as well.

St
Review №18

Great experience. On my most recent visit, they had a bit in stock that I couldnt find anywhere else -- including online. When I was checking out, they reminded me that I had a store credit that Id completely forgotten about. Staff is knowledgeable and always helpful.

Ni
Review №19

I am new to the horse back riding scene so with this experience at Saddlers Row the sale assistants were really friendly and were able to answer my questions. I really enjoyed the fact that I had asked a question regarding gloves and the assistant did not try to sell me the most expensive pair but suggested ones that she enjoys. I really appreciated that! I will be back to this store for future purchases, you can bet on it!

An
Review №20

There isnt a face without a smile at this store! Everyone is so nice and willing to help- and I cannot say enough about my experience picking out a saddle. They let me sit in a million different saddles and helped me figure out what was best for my horse. I love their consignment shop. Great service !

Cy
Review №21

I was greeted right when I came in the door and at least 3 employees asked if I needed help but also let me browse on my own. I never felt like I was being watched and hovered over which I appreciate. When I did make purchases everyone was extremely courteous and friendly. Great selection!

Sa
Review №22

Knowledgeable and friendly staff always there to help you find what you are looking for. They have pretty much anything you might need. Great store and good people!

ki
Review №23

The staff is very knowledgeable and more than willing to spend time with you. I especially like the consignment area! Great deals!!

Ma
Review №24

I just shopped on ebay for cute presents for my farm family and fell in love with the hunt scene mini tack box jewelry box. It is beautifully crafted, adorable internal additives of the mini tack box and such and wrapped and protected nicely. The free shipping was appreciated as well! Thank you all so much I know my friend will love it as much as I do!!!!

Am
Review №25

Excellent selection of stock in a wide variety of price ranges. Helpful staff. Love the resale shop.

Br
Review №26

Friendly, knowledgeable staff. Always there to offer options that work for your horse/pony and your budget. Excellent consignment area and high quality tack and grooming supplies. On site leather repairs.

Ty
Review №27

Super nice people who work there. My friends and I are loyal customers, it is our favorite tack shop. Great customer services, always willing to please.

Ch
Review №28

Judy is a gem. She was super helpful with a used saddle I took on trial and ended up purchasing. I really liked the store...tons of great stuff and great prices.

Ra
Review №29

I go in here once every 5-ish years. I typically go to this store out of absolute necessity only. The service is very bad, and I get annoyed every time. I have to work way too hard to get help when I am here. The selection is good, the store is neat and very well stocked, and the prices are reasonable. Its the service that kills it for me.

ge
Review №30

Every time I come in to your store I am greeted with a smile and asked if i need help! You really make me feel welcome and I appreciate that!Keep up the good work!George Hughes

Ch
Review №31

This is my wifes favorite saddle shop. She travels over an hour each way to go there, but she finds every thing she is looking for and always is impressed with the staff. They are always helpful and are able to answer any questions she has.

Pa
Review №32

Very friendly stuff.Willing to put up with indecisive costumers.

Be
Review №33

The staff is down right rude. The minute you have a question for the owner about something she has an attitude. My daughter and I were looking for something very simple, and when we asked one of the girls who worked there she went to ask the owner. The owner KNEW we were standing there and waiting to speak to her and she just carried on her phone conversation for minutes even after she saw us. She was rude and cold when we asked her if something was a possibility. She laughed and said no Im not giving you that information or phone number, which is not what we were asking for. Ive been told by a lot of people that this store to notorious for their snotty attitude and rude demeanor, so it wasnt a complete shock. What was shocking is that the first time we were in there they went out of their way to be nice. Every time after the first experience has been utter let down. Ladies try to remember that these are paying customers and if you want them to return you should treat them accordingly.

Ba
Review №34

Always love my trips to Saddlers Row - I drive almost an hour to get there so you know its worth it. They do a beautiful job washing and repairing blankets. You carry a huge variety of horse related supplies for all disciplines. The staff is always friendly and helpful!

As
Review №35

The staff are very knowledgeable and helpful, and they have a great selection of everything Ive ever needed for my quarter horse. 5 stars. I would recommend this store to everyone

Tr
Review №36

Love this place...theyve always gone the extra mile! Last weekend it was too hot to ride so I called to see if I could make an appointment for a saddle fitting. Absolutely, come on in anytime! Bring a tracing and some pictures in with your saddle and we will see what we can do.Judy was awesome! She made sure the shop floor had coverage and then off we went looking at all the pics and tracings. She was so thorough! I have an adjustable saddle with risers so we opened it up and added some inserts, and she told me what more to do if that didnt work out.I asked her to recommend some cleaning products and my saddle has never looked better!! Thank you Butet Saumur!!! I dont usually spend $50 on leather conditioner but when I do... Its for my horses stuff/not MY shoes!!!So so happy!! Wish I lived closer to this place!

Ju
Review №37

My first trip to this store included me looking for my very first saddle. Rebecca and Paula both took their time and personalized my experience while including my mother and teaching both of us about saddle fits. I love that they gave such great advice without rushing us or pushing us to buy. I cant wait to go back!

Ji
Review №38

Its a great store for horse related items and clothing. I am hoping to sell an item through their consignment shop.

Na
Review №39

Helpful, polite and patient. Store is well furnished with exactly what we needed..As usual.

Ag
Review №40

Great store for all your Equestrian needs.

N
Review №41

I have always enjoyed going to Saddlers Row.I love the consignment area. The staff have always been helpful and polite. I drive more than two hours so its never a small feat to go and visit.Thanks SR!

Ju
Review №42

Super helpful ladies! Thank you for your advice and reassurance! The boots worked out great! Love the convenience of this store!

Si
Review №43

I love this store and I drive 300 miles to come visit it. I live out of state and I stop in Saddlers Row every time I am in town. The staff is knowledgeable and professional and will give you forthright opinions on the various tack and equipment options, based upon your expected use. Everyone here is welcoming and knows their stuff. I have purchased my childrens’ saddle through here and my own; and with both saddles they worked with me so that I could have a few days to bring them back home and try them out to make sure the saddles were the right fit. I did not have to return either one because the ladies here were so thorough in helping me pick out what my family needed. These are the peoe I know and trust. You should stop in this store.

An
Review №44

Lots of great products for horses and riders alike. Friendly workers. Reasonable prices and a decent selection of consignment items.

Ju
Review №45

The store was amazing. Had everything you need for riding horses. The sales people where so helpful and as nice as could be. Looking forward to the next time we go

el
Review №46

I liked the store, but I didnt like store employees they had arrogant attitude. Cashiers are working so slow, you can be in line more than 20 min for one item.

Wi
Review №47

Saddlers Row is one of my favorite shops to go to whenever there is something I need for my horse or riding. Everyone is so nice and very helpful.

Jo
Review №48

The store has so much horse themed stuff from saddles (of course) to toys and jewelry. The people who work there are the best.

Su
Review №49

Great store! Customer service is excellent. They have everything you need for horse and rider.

Do
Review №50

We were new to riding and the great staff took that into account to setup my daughter with the equipment she needed. Id highly recommend going to Saddler Row for purchasing equipment.

Ja
Review №51

Its always a great visit here. All of the staff is super knowledgeable, friendly, and remember our family every time we visit!

Ch
Review №52

Large consignment section for bargain buys

Ju
Review №53

I love Saddler’s Row. Knowledgeable staff who are willing to help you find the right tack/ clothing/ supplies for you, your horse and your budget.

Je
Review №54

We always get great service vice at Saddlers Row. They are particularly talented at fitting equipment and clothing properly.

Je
Review №55

Great selection, friendly and knowledgeable staff, been going here for years!!!!!!

El
Review №56

Best riding store ever!!!!! Employees are so helpful and kind. The store has great riding clothes, amazing boots, and fabulous tack!

Cy
Review №57

This place rocks! My sales person was Sara. She helped us in every way to find what my wife was looking for in a saddle.The best part is that the sales staff seem to really know their stuff. Its hard to find customer service like this any more. We were in one store and no one approached us. Not here...Everyone smiled and greeted us when we walked in. The store was very clean and its huge, so it has everything you need. My wife saw a new saddle over there but I talked her out of buying it right away- said lets wait a bitShe had a birthday coming up and I wanted to surprise her. I called up, asked for Sara and she remembered me and my wife and she is sending her the exact saddle. 5 STARS ALL THE WAY

Cl
Review №58

Very good Saddlery. Lots of choices and excellent, friendly service.

La
Review №59

As usual, I had a great time shopping at Saddlers Row. Large selection of new and used stock, assistance without being intrusive and beautiful displays combine to make for a lovely experience.

Ed
Review №60

I used to always shop here when I lived in the area and now that I have moved Im not able to when I need something. They offered to ship anything I needed which is great!

Ge
Review №61

Very helpful staff and great selection of tack.

sy
Review №62

I am in saddlers row on a near weekly basis for all my horse needs. The staff are friendly and helpful and answer even my dumbest questions. I do not know what I would do without Saddlers Row.

sa
Review №63

We had to shop for show clothes for my daughters first show, The shop came highly recommended. The staff was very helpful. They took the time to not only ask what we needed but to educate us on proper fit of coats, jods, garters, and shirts. we made purchases in both the store and the consignment shop. Everyone was super friendly and accommodating to what we needed and our budget. I have been to other shops that were very pushy and insistant that I buy the top of the line products. No pressure at all here. The consignment shop was recommended as soon as they heard it was my daughters first show. And I love that when she out grows items we can bring them back to put in consigment. We will be back for all our future equestrian needs, Thank you

La
Review №64

Easy to find, knowledgeable staff. Parking lot is a little difficult but otherwise and excellent place to shop.

Ka
Review №65

The staff is so helpful!! Huge selection! Consignment section is a lifesaver as well!

Al
Review №66

Love saddlers row! Very helpful, nice and cherry people helping us out!👍😄

Ma
Review №67

Super knowledgeable and helpful staff! Great sale prices for quality merchandise.

Me
Review №68

Helpful staff. Good product variety and options.

Ai
Review №69

Saddlers row is the best! You really have helped me

Ha
Review №70

I love going to Saddkers Row. Everyone is nice and always help me find what I need.

Ka
Review №71

First time there today. Great selection and very nice staff. I will be back!

Je
Review №72

Always very helpful and reasonable prices!

Tr
Review №73

Great place for the horse enthusiast. Great selection and helpful staff.

Ju
Review №74

Friendly and helpful staff, well stocked for ladies and children. But, as is typical for tack shops in the area, practically no mens gear (except for a rack of $200 breeches).

An
Review №75

Consignment Shop is a great place to shop.

Ma
Review №76

Saddlers Row has a nice selection of products and excellent staff to help with purchasing decisions.

Hi
Review №77

I dont ride horses myself but my sister does and she loves the place with the corgis running around and the abundant amount of horse supplies

Je
Review №78

Awesome, helpful staff. Large selection of average sizes!

Ma
Review №79

Been shopping here for years. They have great selection, good prices and helpful staff.

Ba
Review №80

Excellent service and good prices.

Li
Review №81

Great service!! We love the 20% off days and other sale weekends!

na
Review №82

Awesome staff good stuff👍

An
Review №83

Large selection of items and helpful, friendly staff.

Pe
Review №84

Always helpful and have what I need

Jo
Review №85

My daughter loves this store!

We
Review №86

Great service and supplies.

Ed
Review №87

Getting horse blankets cleaned.

El
Review №88

I have great experience here every time. !!!!

Je
Review №89

Very helpful staff.

Ha
Review №90

It was mine and my daughters first experience with having to buy show gear and they were very helpful.

Ho
Review №91

Love the consignment side!

ch
Review №92

Love this place, they have everything

Su
Review №93

Decent enough place but pricey. Also, if you need Western gear, its very limited

Ro
Review №94

Helpful with a good selection

Au
Review №95

Cant ever leave this place without finding something!!

je
Review №96

Frances knows her stuff and has gone out of her way to find me a show coat that fits me.

Ma
Review №97

Horrible service!!

Li
Review №98

Love Saddlers Row!

Information
15 Photos
98 Comments
4.7 Rating
  • Address:20066 Rand Rd, Palatine, IL 60074, United States
  • Site:https://saddlersrow.com/
  • Phone:+1 847-776-6700
Categories
  • Boot store
  • Shopping mall
  • Clothing store
  • Consignment shop
  • Engraver
  • Leather goods store
  • Leather repair service
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:11AM–5PM
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