Our salesperson Chris was the nicest and most helpful person.He explained how everything worked and he gave us the best deal for my new car.I am sadly super disappointed in the dealerships service part.I took my car in for a check up the day after I got the car.I got the car back with 10+ scratches.I went and took the car back and asked if they would be able to fix that.Mistakes happen but the irritating part was that they kept telling me to come next week and next week and next week.I’ve been there 3 times now and my car is still not fixed.They told me now that the car has to go to a body shop and that I still have to bring my car in to them again(4th time) and I live 40min away .They said it will take 2-4 business days.Since I have school and work I need a car on a daily basis.I asked if I would get a rental car they said no..I am so furious and nervous to even bring my car back because I don’t want them to mess up my car even more.Chris our salesperson was the only one who even apologized for what has happened and i really appreciated that.

I purchased my 2021 Kia Niro from McGrath Arlington Kia back in July. My experience with sales and financing was fine and they were helpful. But after driving it for a couple days I had two tires go flat at the same time. I got it towed the the dealership and they were able to patch them. But when they serviced it they failed to get my tires pressure right AND I was able to see that the tires were overfilled by over 10psi. this means that all four tires were overfilled by over 10psi. Even after they patched the tires they left a ten psi different between the two sides.(see screen shot). There solution was a $25 gift card….. this was my first new car purchase and I was disappointed to see that my new car was not handle in the best way by the very dealership I bought it from.

I drank the Kia Kool-aid and it tastes pretty good!

McGrath Arlington Kia was wonderful! Gus really worked with us to make the payment manageable on our new car. Would highly recommend this dealership!

We had a 10:30 appointment and Cliff the salesman, Chris the sales manager and Cody the finance manager had us in and out in 3 hours. We got the exact car we wanted. Everyone was professional and extremely knowledgeable. They had plenty of cars on the lot. We left completely satisfied and if you are in the market i highly recommend stopping in and seeing these guys!

The worst experience I ever had while buying a car. I bought Kia Forte 2020, it was damaged and they pretty much ignore my messages and calls to repair. I went to see a specific car, made an appointment for a specific day and time. When I showed up the car was sold. They offered me older car for almost the same $$🤔🧐 I will never ever recommend this dealer to anyone! If I could give negative stars I would.

Friendly service. Knowledgeable of all vehicles and features. Great to talk to and helpful with decisions. Alvin Bagchi

Great experience buying our first new car. Alvin was very supportive and helpful getting us the numbers we came in asking for. Chris was very upfront and thorough in explaining our deal. We are very happy 👌🏽

Great prices and super deals, very friendly and courteous staff.Shout out to Alvin Bagchi !! for assisting me with my new Kia Forte

Top notch dealership and experience, highly recommended. My salesperson Gus K did a fantastic job making me feel very comfortable through every step my purchase. Ive had bad experiences at dealerships in the past, this was a pleasant surprise and Gus made it happen.

Brought my 2021 Kia Stinger in for an oil change and a couple other things. The service writers were nice and helpful. The experience was a 5 star service. Thank you!

George was Friendly and Helpfull, answered all our questions and knew when to ask for help when he didnt have an exact answer to streamline the process. Took initiative, and was very personable! Would highly recommend stopping in to talk to him, if your looking for vehicles.

I agree with a couple of other more recent reviewers that Alvin seems to make the car buying process a little easier.Knowledgeable, patient and goes that extra mile to get the deal done.Happy with my new 2022 Kia Soul!

I bought my Kia Sportage eight days ago and today it wouldnt start. The first three times I called the dealer I was told I was being transferred and instead was sent to a un-named voicemail. On the fourth time I finally got a hold of service and was told that they didnt provide towing services and even if I did get my vehicle to the dealership, they couldnt provide a time to work on it as they were booked for the rest of the week (its Tuesday). I can have the car towed there and they might be able to get to it, in the meantime they have no loaners.So, had the car less than a week and already the dealer expects me to be out of a car for a week and pay for a rental out of my own pocket. I said no thanks, hung up and called back asking for a manager, to which I was told they were all in a meeting. That was three hours ago, still no word. In the meantime Ive had the car towed to my local mechanic, got an estimate and will get the car back tomorrow.Final word of warning, the salesperson said the no loaner sign was just for show, it is most definitely not for show.

Got a 2019 optima from this dealership and it was a great experience buying my first car and Abdulla was a great salesperson and Cody is a great sales manager and looking forward to buy more cars from here in the future

Wonderful experience at this Kia dealership and Gus K was so helpful every step of the way with my purchase! I highly recommend going to see him, he was very patient with me and pointed me towards the car that fit my needs. If youre in the market for a Kia, dont see anyone else!

Gus was absolutely phenomenal. Worked with us to get us in the vehicle we wanted and provided knowledge above and beyond what we expected. Will definitely use them again and encourage others to do so

Conor was nothing but amazing to me during my experience at Kia McGrath. As a new buyer it was overwhelming but he made the whole process go by super smooth. Highly recommend going to him for a car salesman & the rest of the McGrath staff was awesome & was well very welcoming as well. They really made sure I got the best deal I could.

Gus was great to work with. 5 stars to him. Had some issues w/ a dealership package I was forced to purchase but that had nothing to do with him. He worked hard to get me a deal that worked for me and the car is great.

It was great to meet with Abdullah Baluch at Arlington Kia. After discussing numbers, he gave me the best possible deal for my lease. I was a happy customer to walk out with a brand new Kia for such a fair price thanks to Abdullah’s amazing service in sales.

Wow!!! I am so impressed and thankful for coming here. The dealers are all open and able to work with my family and I getting the nice car that we wanted.Thank you to Product Specialist, Gresh Thor Henderson, for helping with our buy. He was the first man to greet us at the door and help with getting the car we exactly wanted and at a very reasonable offer.Definitely, McGrath Arlington Kia has my recommendation and vote. My family and I very much appreciate your help with us guys.

All that I can say is, the experience here was great, especially with the great service from Alvin Bagchi. He really knows what he is doing.Thank you.

Great experience Josh was a very knowledgeable sales guy financing is no problem.. Great experience overall

My Experience at McGrath Arlington KIA was FANTABULOUS!!! From the 1st online inquiry I received a prompt phone call. They were knowledgeable and answered every question I had even before I walked in the door. When I went in I was greeted with warmth and Cliff took his time allowing me to test drive the models I was interested in. Craig made sure to answer every question I had and more. It was an amazing experience. My very first brand new car purchase was wonderful. There was no pressure and a very family oriented feeling. Pawel the F & I Manager was great and made sure to stick to my budget. I highly recommend this dealer for any purchase new or used. I will definitely be back. I am proud to be a member of The McGrath family! Thank you all for making my very 1st new car buying experience so great!!!Michelle

Chris and Alvin were amazing! They were so helpful! They took time to explain every aspect of my car! Would recommend them 100%

Had an absolute blast purchasing a vehicle from this place. Ferris and Sam were hands down extremely easy to work with and made the buying process smooth, simple and FAST! Highly recommend this dealership.

Abdullah Was amazing and got me into my brand NEW KIA NIRO!!! I loved the experienc i Will definitely recommad this place to friends and family and everyone else !!!!

Alvin was amazing always getting us the best deals! Not to mention his socks are amazing! Love an anime fan! But he helped us through the whole process and gave me an amazing deal! Glad I had him for my first car!

It was an absolutely great experience purchasing our new Kia Soul. Alvin was very helpful and thorough with all the information. He was answering our questions openly and honestly. Great experience overall.

We had a fabulous experience at McGrath Arlington Kia. The salesperson we worked with, Abdullah, was very knowledgeable about the Kia Soul which we were interested in. He explained all the features of the car and let me take it for a test drive. He worked efficiently and courteously with us as we negotiated the price without being pushy or overbearing. Also the finance representative was extremely efficient, and explained in detail all the paperwork we signed. We appreciate that this dealership is honest in its online information about car inventory and pricing. This is our second vehicle purchase from McGrath. It’s a great place to purchase a vehicle because of its personable, respectful employees and quality vehicles.

I worked with Vince throughout the whole process of purchasing a new car in conjunction with working through the details of my current lease. I appreciated his patience and his ability to explain all options available. If you are considering buying or leasing a KIA, consider Vince as your salesman. He works hard at making sure your are thoroughly satisfied with your purchase.

Quick service but took their time in getting us what we needed and wanted. Very nice and upfront about it all, Thank you to Josh our salesman and Sam in finance. Very satisfied with out service!

Any way you look at it purchasing a vehicle is an in-depth process that can be stressful. Our sales associate Josh LeMoine was helpful, knowledgeable and easy to work with. He worked to find us exactly what we were looking for in our new car. There was no pressure or deceitful tactics and we were happy to drive away knowing we were treated fairly and that we got a great car at a good price. If youre looking for a dealer to purchase a Kia this place is worthy of your time.

Thank you for such professionalism Alvin Bagchi ! This experience was made very easy, found the perfect car for our KIA family. We are happy to be taking home with us tonight !!

I worked with Carl Reed at this dealership and he went above and beyond to make sure I get the car I wanted. The process was very quick. Carl is the best! I will be back for my next vehicle to McGrath Arlington KIA

I was not planning on a new car this year, but life has its own plan.i recommend Garrett Jarnebro for a new car deal. He and the dealership were great. No taking advantage and very helpful. I love the car.

I was incredibly pleased with the salesman that I worked with during my purchase of a new 2022 Carnival. Cliffe was personable and communicated with both my husband and I. Due to the timing of our purchase, we had to wait until the following day to pick up the car. Unfortunately this process was much less smooth. My husband had to wait 2 1/2 hours to pick up a car that was supposed to be ready prior to his arrival. Upon inspection, the pinstriping on the car had been installed wrong, and the windows were completely streaky despite being cleaned. While I understand wanting to expedite the delivery of a car, it should not be done at the sacrifice of quality. If the car was not ready the service manager should have communicated that earlier, instead of my husband driving an hour to pick up a vehicle that wasnt ready.

Abdullah was extremely helpful and very professional throughout the whole car-buying experience. Chris and Sam were also extremely helpful throughout the whole process. Great staff, great cars 10/10!

Came here in need of a new car for our big family. Didn’t have the best credit but Alvin was great, very knowledgeable and patient with us. Wasn’t pushy and tried his hardest to get ir approved for the car we really wanted. Everyone was very friendly. Great customer service.

I was in the market for a new car, and after having gone to several dealerships who were not very helpful, this dealership proved to be the real deal. The customer service was fantastic from start to finish. The salesman was extremely helpful and honest with me throughout the car purchasing process, and made it a breeze to get a new car for myself. This dealership does fantastic business and values the customer correctly. It’s dealerships like these that help solve all your car questions, concerns and needs. 10/10 recommend!

We had a wonderful experience with Gus K. He was extremely knowledgeable, easy to work with and very personable. If you’re interested in buying a car at Arlington Kia, I’d recommend seeing him.

Always been a Loyal costumer been going to them for years for service but today seemed to be the last time I’m giving them my business! Oil change took almost 3 hours!!!! Told em please don’t wash my car then still washed. Lastly I was given attitude by the service advisor. If this is how they treat their costumers then I feel sorry for them.

Pawl, George and Conor. Were very great and sweet individuals. I was happy with the new used car I bought. I just wish the phone service was better. I would bw direct to the right person but, would have to leave a message. I wish there was better service when it came to that part. Conor was obviously new to his position. I would say he would just need more experience with his new role and the cars in the lot. However he was a very sweet person. It was a great experience for someone who dislikes car shopping.

Gas and Sam are the best!!Bought a car last week and both of them were so detailed to make sure everything was ok.I would totally recommend them!!

Helped my daughter purchase her first new car. The people there are so friendly. Alvin the sales person is so friendly I recommend him.

Just got my Kia K5 GT, wolf gray color. So excited! Thank you to my awesome and very professional salesmen Chris & Gus and my finance manager Cory! I highly recommend McGrath Kia!

Alvin Bagchi was fantastic. Highly recommend him. Made my car buying experience very smooth

Alvin was awesome :)Surprisingly quick process with a trade in as well. Great buy

Horrible. Within the first 5-10 minutes of sitting down I was told the Kia Telluride sells for $5k over MSRP. I said that’s silly and ridiculous. No negotiation whatsoever. You think the salesmen would want to pay that? I walked out. I don’t care if there’s a shortage or it’s a popular vehicle. So dumb.

I had Dan as a salesmen, he gave us a great experience. I highly recommend asking for Dan for the best experience.

Bought my first car from here about 2 weeks ago. I had Cliff. Cool, nice guy just was trying to BS me too much probably since I was young and a first time buyer. Respected the haggling but he would not allow me to take the breakdown of the price home to show my lending agent. a little peculiar, but whatever we agreed on a price after hours of waiting and then I was promised a full tank of gas upon picking up my new car. The car was supposed to be ready at 5-530, I didnt drive off until a little before 7 and I was being told my car was being detailed and filled up.They didnt even fill the car from when I took it out on a test drive and they cleaned it MINIMALLY. I took it to the car wash myself and ended up doing the real dirty work myself. Sales associate was cool, the service was mid. Cliff reached out to me which I respect, but when I texted him back my issues I still have yet to get a response or that full tank of gas I was promised.

Best salesman award has to go to Danny. Im so used to pushy/sleazy salesman that I hate buying cars, but this experience has changed my whole perception, I must have just been picking the wrong places to buy from. Danny was so straightforward and honest, asked me a lot of questions to help me narrow down what I wanted, and I couldnt be happier with my choice. If youre thinking about buying a car but hate going to dealerships, try this place out because Im so happy I went there. Danny was my salesman, would totally recommend him to anybody. Thanks!

I am really happy with my experience at McGrath. Firas and the team really worked with me to be able to reach my monthly payment goal and gave me a great deal. They truly care about the happiness and well-being of their customers. Thank you!!

Everyone that I dealt with was amazing throughout the whole purchasing process. Josh was a fantastic salesman and worked with me to find what I was looking for. Sam and Cody in financing were also very kind and helpful. I will definitely go back to purchase another vehicle. Keep up the good work guys!.

For what it’s worth, the staff is cordial, but go to another dealership. I was looking for a new Carnival, and was about to talk numbers. Before we even got down to the brass tacks, Cliff disclosed to me that McGrath requires the purchase of a $2500 service fee for paint protection, glass etching, etc that is non negotiable and in addition to the final sales price . The “sales manager” confirmed it as well. So just know if you are going to buy a Stinger, Carnival, and some other the other higher end models, you are required to pay an additional $2500 on top of the price at McGrath and no where else.

Cliff was outstanding. He made buying a car as simple as it gets. He was very nice and easy to deal with. Buying a car at a McGrath Kia was a great experience. Thanks for a great experience this evening.

Working with Conor Hendzel was great. He was very helpful answered all my questions and took care of handling all the paperwork. Cody in finance explained all the contracts and had me out in my new K5 in no time. I will definitely get my next car from McGrath KIA.

I left my five star rating after a service appointment last year, and I am updating it now after another routine maintenance appointment to include how happy I am with their service department. The staff is very helpful, knowledgeable, and professional. My car is always well taken care of.

Alvin did amazing job in showing me car options and helped me choose one that I actually liked 😌

Alvin was super helpful and knowledgeable on cars other than Kia. Highly recommend!

Vince and his team were a pleasure to work with! They worked with me to help me get my dream car without going above my budget. I would without a doubt give them my business again and recommend to a friend.

George and Gresh were awesome to work with and very fair! Great customer service!

Alvin did a great job showing the new Niro EV. Lots of stuff unique to electric vehicles. Very nice to work with him.

Amazing!! This is the best car buying experience I’ve ever had (and it has always stressed me out)!! Alvin & TJ actually made it a painless process. I will certainly be back for service and anything else down the road!!

I drove four hours to test drive a vehicle at McGrath Arlington Kia. I was met at the door by Faris, the salesman I had an appointment with. Faris was friendly and professional. He (patiently) answered ALL of my many questions.When I decided to purchase the vehicle, Sam was awesome in helping with the financials. He thoroughly explained everything.These guys are great. They made buying a new car fun and stress free!

I had a great experience at McGrath Kia dealership. Vince was my salesman and he tried his best to make our deal happened. Highly recommend to give McGrath Kia a try if they have the car that you wont!

This was my first time purchasing a car, and I cannot say enough good things about the team over at McGrath Kia! Cliff and Cody were top-notch, both were able to answer any questions I had and made the buying experience very smooth. Thanks!

Alvin did a wonderful job explaining the features of our new Kia Niro EV! Highly recommend McGrath Kia!

The Salesmen were very friendly and professional. Although I switched vehicles in the end I was totally satisfied with my new vehicle. Thanks to Chris C. for stepping in to Help out Carl R. with this deal. I will definitely tell people who are looking for a car and a great deal about McGrath Arlington Kia!

I stopped in to look at and buy a Soul. I was at the dealership for over20 minutes and was never greeted or approached. No sales person even acknowledged that I was there. I understand that you don’t want to appear pushy but a simple hello can I help you would be nice. Guess I will be making my purchase in Libertyville.

Abdullah was great. Super nice guy and was very patient with us through the process. Would highly recommend!

Gus was amazing and the whole team worked together to make it happen. Couldnt be happier with my experience here.

Great customer service, especially from Garrett !They help me with everything they give their best we to get approved for financing.I will recommend this place to everyone!

Very positive experience with McGrath Arlington Kia! My salesperson, Peter, was professional and not pushy whatsoever. The dealership was only accepting people with appointments during the current state of things and assured things were cleanly. Glad we could come to a mutual agreement and make a deal. Also, George in Financing was accommodating since my trade-in registration was expiring so the dealership covered the cost of new plates while I wait for DMVs to re-open to transfer my vanity. Highly recommended to anyone in the market for a new or used vehicle.

I highly recommend Gus K. He was patient, friendly and extremely professional.

Our car buying experience at McGrath Arlington Kia was nothing short of exceptional. Vince was a first-class sales associate from the moment we walked in the door and worked incredibly hard to make sure we were completely satisfied. I would enthusiastically recommend Vince and the team at McGrath to all my friends and family for their future car purchases!

First time car buyer and had an excellent experience! Friendly environment.

Abdullah Baluch has been very friendly and responsive. He definitely ‘listens’ to what you wanna say and helps you make the decision.

UPDATE: Its officially been 9 weeks since I visited the service dept, and 10 days since I posted my initial review below. There has been ZERO follow up. How can you forget about your customers? I am beyond disappointed in McGrath and their lack of professionalism. I thought that since I purchased my car here, the service dept would be interested in retaining sales customers. Sadly, this is not the case. I would not recommend McGrath to anyone. I will be taking my Sportage to a different Kia dealer.I took in my new Kia Sportage to be serviced at McGrath on 8/5 (over 7 weeks ago) and I am still waiting to hear back on the status of the part they were supposed to order. I initially went in for 2 electrical issues: thermometer on dash was off by 15+ degrees and passenger side mirror would not fold in/out on hot, sunny days. These issues happened frequently, but not daily. When I scheduled the appointment over the phone, I mentioned that I had photos and videos depicting the issue just in case the problem didnt occur at the dealer. I asked if they wanted me to email the evidence ahead of my appointment, but was told it wasnt necessary. When I arrived for my appointment, I mentioned to the service dept that I had proof of the issue, but they didnt seem interested in seeing it. They kept my car the whole day (no rentals available either) and told me they needed to contact KIA to get approval before ordering the part needed to fix the thermometer. They also said they couldnt find anything wrong with my mirror and that it could only be fixed if the problem occured while being serviced at the dealer. I mentioned again that I had photos and videos of the issue, and that I had offered multiple times to share that with McGrath so that the mirror could get fixed. The service manager gave me his cell phone number so that I could text him the video evidence. I sent him a message right after our phone call that evening and he never responded to it. Since then, Ive heard nothing about the status of my last visit. The communication at McGraths service department is poor. Im thankful that my issue is not more serious because Ive been waiting for nearly 2 months to have it resolved. The only reason this review is not 1-star is because Gus from the sales dept was very pleasant and took me on a test drive while I sat in the small, overcrowded waiting area of the service dept. I am very disappointed with the lack of communication at this dealer and would not recommend it to other KIA customers.

Go see Cliff at McGrath Kia if you are looking for a new Kia or a Pre-owned vehicle. He helped me get the perfect car for my budget and needs!

Awesome experience working with Abdullah at the dealership. Gave my friend the right deal she needed.

Abdullah was amazing in all aspects from start to finish. What a pleasant car buying experience everyone should experience. Highly recommended!!!

Excellent service. Greshan worked very hard to accommodate us on the purchase of two new Niro’sChris was also very helpful. What was really nice was that the process, though lengthy (as expected)went well

Extremely willing to work with us to get the deal that fit our needs! Didn’t skirt around the issue and told us exactly what to expect during the purchasing process. Would happily recommend their services!

Chris and the staff at McGrath Kia were very wonderful. Chris was very friendly and kind, great customer service and he made the process to buy a car fast and easy! I recommend this dealership.

Called a while ago about a car that had not arrived. They had listed the price at a good rate. As soon as I inquired about it, they raised the price by 2k.Nice stuff guys!

My wife was out comparing different models of cars as we want to upgrade our current vehicle. I was busy at my home but my wife and I know that the customer service at the McGrath Honda in Elgin is excellent... so this McGrath dealership will also treat her well. Boy were we wrong. Unfortunately, the salesman Connor really couldnt be bothered to actually get the real figures on the vehicle we wanted. He had excuse after excuse. Even looked at our car for a trade-in value and provided a we were thinking about $Xx... which he was adamant could not be put in writing or else we would use it to negotiate a higher trade in value with another dealership. Is this how this McGrath dealership has always done business? Apparently Connor told my wife that there are actually 4 McGrath brothers, so that the Elgin dealership might not be part of the franchise... which, to be honest, makes me feel good inside so that we can go get our Kia information from a competitor. Word to the wise... stay away from this dealership if you are looking for good customer service.

Zero if I could salesman didnt show me breakdown of car price until I requested it ..they add 2000 for a 1 year MANDATORY protection plan hidden in price ..financing guy didnt want to take no for an answer and continually tried selling extra protection policies dont go here and its free gas for a year or low financing rate not both..the question to your answer is bold print or fine print ?🤔..probably very fine print

Great dealership. I got a beautiful car here. Great customer service!

Abdullah Baluch was amazing selling me my 2022 Kia Sportage! He went above and beyond to work with me and my budget. Chris and Sam, the managers were also great with helping me and were very understanding and kind. Everyone was extremely patient with my questions and my anxiety which made the process so much easier.

We worked with Alvin when buying a car for our son at McGrath Kia. Great experience. Very nice, helpful people here.

My experience at McGrath Arlington Kia was flawless. I worked directly with Vince B who is the best professional in the car industry I have worked with. He explained every step of the car buying process and provided an exceptional customer experience. Buy a Kia from Vince.

I had an appointment to see a Kia Rio. I submitted all of my paperwork for financing ahead of time so clearly I was serious about buying a car. My first issue was at the time of the test drive, the car was dirty including bird poop on the window and the interior was dirty. Chris knew I wanted to test drive the car but didn’t even have it cleaned. I told Chris I was very interested and wanted to see what the pricing would be. I also told him I wanted to see the figures and think about them before making a decision. I told him if the numbers were right I would be buying the car from him. Chris refused to tell me the price of the car, the APR for the financing, or show me any figures at all in writing. We left and two days later bought a Kia Rio from Napleton Kia where we were treated honestly and with respect. I guess McGrath doesn’t really care about selling cars or treating the customer right.

Gresh (Thor) Henderson was a great help in finding a car that suited my budget when my original choice didn’t work. I would highly recommend this dealer as they made my experience easy and enjoyable.

Great experience with Josh and Alvin. Happy with my mew car!

Arjun was amazing .Very professional and very well explained. We didnt waste our time and everything was explained crystal clear. Happy with the service

Great experience with Gus. His knowledge of the vehicles was impressive. When we are ready to buy, we will be back!

Friendly, not pushy salesmen, happy with my car so far

Good customer service. I was helped by Abdullah Baluch right of the bat. He worked hard to get just the car I wanted at a reasonable price. I went in looking for a 2016 Kia and left with a 2020. Very happy.

Vince was great! He got me approved quickly and had great banter! I didnt feel like I was talking to a sales guy.