Always fast and the store is super clean. I always get greet by no less than four people who seem genuinely happy. I loved the kiosk where I can walk up pay my bill and leave.

After 5 years, my bill went up 50 bucks. Because in my new place, xfinity doesnt offer internet. So they charge you for not having a service they cannot provide. They chose to happily disconnect my phones lines, rather than waive that unfair charge. I do not recommend xfinity. I feel like they were stealing from me. Customer service is terrible. The man on the phone even laughed when I suggested he refund my 50 bucks. I disconnected and am going to att.

Had a problem with my TV. Not anymore. Nice Gentleman met me at the Store door as I entered. Explained the problem to him. In 30 minutes I was on way home with problem solved within minitues after arrival. Great service.

Horrible place!! They refuse to help you. They sign you up for extra stuff without telling you and they have horrible customer service. Poor excuse of a business.

Answered my questions and gave me useful information. Appreciate this place!!

The worst service, both phone and in person. Extremely unprofessional/untrained staff.

They have Horrible service!!! been dealing with internet outages month after month, calling only to reach people speaking with broken English can’t even understand what there saying.. and tried to hustle me out of $10 for faster service that DOSENT WORK!!! Don’t use don’t use big rip off..

Awesome visit. Very friendly staff despite that i walked in right at closing time to return some equipment. Weve got some class A folks working here. Always ready to help and answer questions.

The Xfinity team goes above and beyond to assist their consumers.

Super helpful and friendly staff. Mobile prices are nearly impossible to beat. So far, Im glad I switch away from AT&T.

The man was very helpful and tried to get my phone working.

Im still trying to activate my new modem and its going well at all claims they cant find my ew gateway getting aggravated real fast

Ok so the installation went well and was done quickly and was very easy to set up. Customer service is lacking imo, quite possibly one of the biggest problems, their automated system will make you angry. The unacceptable problem however is they will throttle your speeds, I pay for 200mbs the and the speed is not consistent, my friend who pays for 100mbs gets done with downloads at the same time (no it is not my system of pc throttling its the is provider)

Was told cable TV would be back on after full payment was made in full in 2 hours. Did not come on until next day!!!

Great customer service!! If you do have a problem theyll take care of you. Also, in my opinion, they have the best and fastest internet service! I give an A

Would give them zero stars if it was possible. This company provides false information about where their service is available. And then gives ridiculous estimates to provide infrastructure to receive their service. The FCC should shut this company down.

Xfinity store itself is nice my only complaint is Xfinity is very expensive.

Very helpful young man, Justin, answered all my questions & helped me make the best decision.

Nice new store

Service sux Im thinking of switching mine

Shelly the gentleman that helped us was friendly knowledgeable and prompt.

Friendly, helpful people to answer your questions and get you what you need.

We switched over our TV, local phones, cell phones and internet to Xfinity and it was a very good experience. The gentleman I talked to in the local office was very helpful and was very knowledgeable, couldnt have been better.

WOW.. wonderful staff. They have helped this grandmom to adjust to new technology with a smile.

Always Polite and respectful

Trash support team.

Dudes are very good

Excellent service.

Came to store and was having an absolutely horrible experience with the customer service on phone. Walked in and spoke with a rep named Ricky and he was the most amazing rep for customer service I have had in a long time. He took the time to look up info on acct and get it set up properly and got the net working again...

My mother (83 yrs old) went to the store to have her work order pulled up to look at it and was told they cant do that.. They can check your bill, thats it. This is after 2 service people has came out and was tipped a $20, TV still didnt work. But when we went to the store, they told her to bring in the box. None of the service men every checked it or changed it out...Come on people, follow up at least on the elderly people when you do work. Which on her bill she pays for maintenance. WTH is that?

Great and friendly

This is a very nice store. It is set up so nice. The associates are so knowledgeable. If you still think Comcast is like the old tired store that was downtown for so many years, you owe it to yourself to drop in and check this place out. Ask the associate about upgrades, costs, possible discount rates, etc. I was impressed, I think you will be too.

For all you Xfinity needs and wants you have to visit this store. Xfinity online is a good site to visit and get discounted prices, but hands, questions answered is what this store offers.

Not helpful at the time of my visit. And we have to call constantly to have the box reset.

Excellent customer service! Strict infection control guidelines

Really a good group of people in there always eager to help

Great place.

Unable to connect at home after several attempts, tech came out but only able to hook-up one room had to return to the store in person for wireless boxes did receive partial discount

Have had all the equipment for 2 weeks still cant get it running, only willing to schedule someone to come to my house while Im at work after I told them my schedule, then said that I would have to wait another week or two no thank you.

Everyone is so friendly

Excellent, friendly service. Ricky was knowledgeable and very helpful. Very pleasant experience.

I will never be back again. All I was in there doing was returning equipment and I had to wait for over 45 minutes. The supervisor wasnt doing anything to help. Thank goodness I could control my anxiety, waiting for ignorant BS. NEVER AGAIN!! EVEN IF IT WAS THE LAST INTERNET AVAILABLE.

Great new store. Providing 5 different services now in the Western Kentucky-Southern Illinois footprint. (Television, Internet, Home Telephone, Home Security, Mobile Telephone services) Great people to help you with all your needs.

Xfinity was a nightmare from the beginning. The box they sent me did not work. Then customer service refused to answer questions, sent me to online chat, which sent me back to phone calls, which sent me back to online chat, on and on and no one could answer a simple question. Would not recommend Xfinity.

Our cable and internet has been freezing up. It does this all day to where when we call they still don’t know what to do. We had someone come out and they did nothing but say we needed and amplifier which got replaced and the problem got worse

Made a purchase of a tablet that the seller or salesman was not honest about. Otherwise, Comcast did remedy his error.

Went in to restart my service after being shut off for 6 months and had no problems. They game me a DIY kit which I had opened and installed in less than 30 minutes. Later came back to get a cellphone through Comcast and the same salesperson recognized me, remembered my name and had me taken care of and out the door, happy as a clam, in no time at all.

Great atmosphere

Faster than calling

The only downside to this company is that they are not far enough north. Excellent Co.

Wow! Forget EVER calling that horrible customer service number, go here instead. Fabulous service, walked out with more cable service than I had before and saved $40/mo. The guy I spoke to was just awesome. I highly recommend this place.

Hate comcast. They wont disclose the disability rate. I could have got internet for 10 dollars. They wont advertise this disability rate so you wont know. Charged me twice in two months. Had to call them and bank. Boycott them they have a monopoly going in paducah. I payed 100 dollars a month for internet only. 10vs.100 get rid of the withholding info. Lies and monopoly. Go to at&t.

Xfinity (Comcast) is a terrible company. They sell you fast broadband, then cap your monthly usage at 1TB unless you pay a $50 monthly penalty. This is a scam. If you watch Netflix or stream Youtube in 4k, play games online, or do much of anything except check email and surf the web, you WILL exceed your data cap. It literally cost Comcast NOTHING to provide unlimited broadband data. Total money grab. They know they have the consumer in a corner because there really isnt another choice. I will be leaving the 1st chance I get.

Poor service. Too expensive and internet EXTREMELY SLOW. Always going out. You call them and when you FINALLY get a agent you cant understand them and they cant help you. It has been the only cable phone and internet we have had for 28years and its not worth the money.

Seems inviting. Not at all like the last location on bdwy.

I went to the store they were very helpful so if you need help understanding whats going on thats the place to go.

Very helpful

Employees friendly enough. But... we went in this store. We signed up but later found out we didnt get the package we signed up for or the right equipment. Basically we got put in the system at the store and then had to call customer service 800 # to get it straightened out.. new customer... ohh the package we signed up for in the store was no longer offered according to customer service trying to get this all straightened out. Nice......

Did not get my issues resolved.

They make it so hard to talk to an actual person over the phone

Super helpful

Justin Barnes, a sales man there was extremely polite and helpful to Mother and I.Clean store and great location.

They always take care of me.

Very helpful staff. Less a salesman and more of you can do this or this

Very professional help.

Xfinity lash Comcast provides keep you in the game internet. Seldom do I experience unacceptable issues but when I do Xfinity slash Comcast is right on it.

Horrible customer service

Very nice staff to help you with all ur needs

The workers were very professional and kind. I was helped with the problem had. I didnt have to wait very long to receive service.

Horrible

Great place to pay your bill.

OK he was very polite and helpful

Very nice service

Not helpful at all!!

They were very helpful and showed me how to use the equiptment

Friendly place great service

Prices are to high. Would change to a different cable company if there was one

Prices are outrageous. Horrible customer service

Great internet

150 dollars for literally nothing? Ha ha

I was given the boxs after paying my money nothing works right its been a week and I cant get any help

Friendly, knowledgeable staff.

Great service

They are high but good

Couldnt tell ya never been in there.

Went in to lower my bill. Added a receiver & more channels and still saved money.

Employee not helpful and refuse to help you on most days

Just spent an hour trying to pay my bill, your automated system is absolute TRASH.

Great service

It goes out every day

They would not take a check for a purchase.

Was not a good experience went up there about my bill I had service for 13months all off a sudden my bill went from 159.00 a month then my bill went up to 345.00 said they didnt charge me on my first bill for 2months so they just caught it they wouldnt work with me on phone or inside store so I had to drop it and they never took my 100.00 deposit off bill either wouldnt make payment arrangements with me I was paying on it and they sent it to collection agency this place sucks for customer service all the way 😡

Ridiculous wait times just to return the modem

Very helpful staff

They really try to help

White Collier bandits!

Went to pay my bill

Not for business customers

Worst company of this planet

Looked at phones.