Only dealing them one timeI can say we will try to deal with them againWe Bought a very nice, very reliable vehicle from them over a year agoThey wasnt too pushy on making the saleDid everything we asked as far as getting our payments where we needed themTop notch in my book

Usually there a long time but I got in got the work done and out in less than an hour.They always take good care of me and my vehicle.

Sadly, I will not be doing business with Larry Stovesand ever again. Additionally, I would not recommend this establishment to anyone I know. This staff lacks honesty and integrity. This dealership sold me a 2015 Hyundai Sonata and failed to disclose the fact that my vehicle is part of a class action lawsuit due to engine failure. I will be the first to admit, I know nothing about cars. With that being said, I genuinely trusted this dealership to sell me a safe and reliable product. They absolutely failed to do so. I bought my vehicle in July 2021. By September, I learned that my car needs a new engine. I contacted Larry Stovesand regarding this matter and they offered zero support and very little concern. Incredibly disappointing.

I had a wonderful experience purchasing my new Buick Encore this week! The staff made the process easy and I thank the staff that helped that process along! Derric Hovecamp, Josh with finance, Ellen, and Tiffany Ashley Williams were all very friendly and helpful! Oh and BTW I LOVE my new Buick!

Had a problem with a tire that had gone flat (15 psi) the day before. Plus, it was near enough to oil change time to get that done while I was there. I had already said I would be OK with a whole new set of tires if the bad tire couldnt be repaired, as they are (sort of) nearing the end of their tread life. They found a nail hole in the bad tire, fixed it, changed my oil and did a tire rotation. The service manager said my tire treads were fine for a while longer, so he did not try to upsell me. I appreciate that tremendously.

My salesman was very nice and knowledgeable. His assistant Octavio was wonderful to entertain my Grandsons. Everyone there is very good at their job. And very friendly. I love my Buick Encore.

Had a coupon for a oil change & tire rotation for $49.95. Got there early and got right in and was done in a unbelievable time. Service was great. Send more coupons. lol

Our most pleasant experience was with our salesman, Chris Cappock. Chris was very accommodating and congenial in his sales approach and easy to communicate with. Chris allowed us to make our choice of vehicles and decision making without any pressure and he was always helpful in answering our questions. The finance manager was equally helpful and low pressure, which is always appreciated in a car buying experience.

We had the BEST experience with them from start to finish! They called immediately and kept us informed before we arrived, answering any questions and being so helpful! When we arrived, they gave us such great service! They made sure to do all of the little “extras” that they didn’t have to do, making sure we were taken care of. We absolutely LOVE our vehicle and we know they made sure it was in good condition before allowing us to drive off the lot. TIFFANY and STEVE are especially helpful and so great to work with, going the extra mile! We would recommend this place to anyone!! I’d give them 10 stars if I could!!

Very impressed! My first time in the location, my wife is taking her vehicle tomorrow! Communication stood out! Great communication from beginning till end!

Awesome experience very friendly staff. Willing to get the best fit for you.

Best experience I have ever had purchasing a vehicle. I came in looking for a new truck and they had exactly what I wanted. The use car manager Chris Thompson gave me a phenomenal price on my trade in while the new car manager Tripp Purdom gave me the deal of the century. Tiffany in finance got me in and out and explained everything perfectly. She couldnt have done a better job. Outstanding service!!! Why go anywhere else when you have a dealership like Larry Stovesands. Everybody was so friendly there. Luke Braden and Nick Rolens kept me entertained while I waited. Very friendly staff. Would give a perfect 11/10 if Google would let me. Dont go anywhere else. Come here first! AMAZING EXPERIENCE! Thank you staff at Larry Stovesand BUICK GMC!

The staff was outstanding and cant say enough. Very pleasurable process.

The staff is extremely helpful and not pushy! Got my wife in her new ride!

I had a flat tire this afternoon and was able to air it up just enough to get it to the service drive. Upon arriving Ashton took care of me immediately and I had a new tire within the hour. Very satisfied.

We had a great experience with the service department. They provided excellent customer service. Our air conditioning went out. They had the parts needed in stock and had it fixed by the end of the day.

If I could leave less than 1 star, I would. I took my car to Larry Stovesand’s in January for a small issue but was told the issue didn’t exist. I ended up going to a second dealership who found the problem and fixed it. All was good, my car was fixed, and I had no concerns or bad feelings toward any of it. When I returned to Larry Stovesand’s on Tuesday June 29 for an unrelated problem, I was met with some very disrespectful customer service. Chad Upton, the service manager, came over to me and immediately stated “You really crucified me with a bad review on google Mrs. Hodge.” I was completely shocked and confused because until now, I have never left google reviews. When I asked what the review had to do with having my car serviced, they told me that they were hesitant to work with me because I could potentially affect how they get paid at the end of the year. When I told them repeatedly that I had not left a review and had no knowledge of this review, they insisted that they could service my car as long as I promised to leave them a good review this time around. I told the manager I did not appreciate being falsely accused of something, and them continuing to hold it against me. As I waited for them to decide if they would service my car, I asked for more information about this so-called review and Chad told me to just pretend the conversation never happened. Right before I left, Mr. Upton showed me a photo of the review, and asked if my husband had left it. I told him that I was extremely doubtful my husband would leave a review since he was out of town on work and he proceeded to ask me to keep this between the two of us and not to mention anything to my husband or anyone else about the false accusation against me. I was completely blown away by the fact that they were so quick to falsely accuse a customer of leaving a bad review that showed they were unhappy with the service they received. If Mr. Upton had simply said, “Mrs. Hodge, we see that there is a flag next to your account for a previous encounter where you may not have been fully satisfied with your service. Would you mind if we talked about that or if you could give us some information regarding your last visit? We would like to make sure you are satisfied this time around and will do what we can to make sure that happens. As well as making sure we don’t make the same mistake with another customer.” If they had approached the situation with that type of attitude, I would have zero issues with them. They chose to disrespect me, falsely accuse me of something I did not do, and then tried to cover it up by telling me to not mention it to anyone. I will never return to them for anything. The only apology I received on this matter was after my husband drove to their dealership and insisted that Chad Upton apologize to me for the way I was treated that day. It’s pretty sad that people are more worried about putting money in the pockets instead of genuinely caring about the service they provide. And I hope that they see this review, because if they want to accuse me of something, at least it’s legit now.

This was the best experience that I have ever received anywhere! I was really going through a trying time. I am from IL traveling to Ga. my car needed immediate attention! I brought it there and explained the situation. I was in and out like I had scheduled an appointment! I am so grateful and appreciate the understanding of my personal situation. Went above and beyond with the service to show that they care! Very great full and cannot express enough!

This couldnt have gone any smoother. Luke was very knowledgeable, professional, and friendly. Roger finished the deal off and was very knowledgeable, professional, and friendly as well. It was well worth the hour and a half drive. Watch for us, we will be back.

Always excellent service and communication from your outstanding service Manager, Chad. He is the best!

Chad Upton was our service advisor. He was very friendly and helpful. Your dealership was very clean. It is good to know that you are there when we travel through Paducah. The reservation system worked great. On Sunday, it allowed us to book a 7:30 AM appointment for Monday as we were stranded in Paducah.

Purchased a used truck in early May 2020. I purchased my vehicle from Chris. I feel like I was treated fairly. Car buying is painful for me but it was a seamless process. I also purchased an extended warranty and ended up using it a few months later after a sensor failed. I live over an hour away with some what of a demanding work schedule. Parts needed to be ordered so it took a few days to be repaired. The service department kept me updated, gave me a nice loaner vehicle to drive and were accommodating to my needs. Since my purchase, Chris has called and asked how my truck is and if there’s anything he could help me with. My only complaint is they ran 7 inquires with potential lenders which hurt my credit score. I wasn’t “special needs” financing so didn’t understand why. Never asked or complained because it would have been explained as we were trying to get you the best rate. Overall, I would purchase there again and refer family/friends.

The dealership got my vehicle in quickly and all described maintenance was accomplished pn the time schedule I was told to expect. The vehicle was looking great and running fabulous.

I was very satisfied with my experience and how they made sure to show me all the features of the car and how to pair my phone up with the bluetooth on the radio. They were so helpful.

Thank you Chad for having my Buick Envision diagnosed at the spur of the moment. On Wed. 3/3/2021 I had driven 6 hours when my check engine light came on. I had another 7 hours of driving to go. Chad had my vehicle diagnosed within a matter of minutes. I greatly appreciate the services, friendliness, and polite employees, esp. Chad. I highly recommend Larry Stovesand Buick GMC & their services.

I needed a vehicle the same day I went looking for one. I was in search of a specific type, within an affordable price range. Josh Starks assisted me, and worked hard to find me what I was looking for and did not give up. Within only a couple hrs time, this dealership was able to get me approved for the perfect vehicle, that fit my needs. Josh was very friendly and professional, along with the other staff. Me and my husband will definitely do business with them again in the future.

They made me an Appointment quickly, got me in quickly, got me done quickly and washed my truck. Great job.

The employees here have always been very professional, helpful and courteous. I have been dealing with Larry Stovesand for about the past 10 years and they have always treated me with respect and fairness.

Steve Ramage was great to work with! Patient, polite and honest. He went over the features of the Yukon and answered my questions. Customer service was great with Steve and Rodger. Made purchasing a new vehicle and trading another painless.

Awesome experience. Everyone was nice and helpful and answered every question we had.

Great service. In and out very quick

Ive always had a wonderful experience in both the service department and with Josh Starks, who sold me my Buick Encore, which I am ABSOLUTELY in love with. Hes very personable and always goes out of his way to greet me when I come in. I plan to be a loyal customer, and I know Josh will help me every step of the way when I make my next purchase.

The staff at Larry Stovesand was amazing! Chris Cappock did an AMAZING job at getting me into the vehicle I have always wanted! He didnt pressure me into getting something I didnt want like most places do. He knew what I wanted, found it, and had it ready to test drive when I got there. They performed a miracle and I couldnt be more happy and in love with my new Terrain!

Always met with a smile and friendly face whether in the service, parts or sales department. Would highly recommend to anyone looking for a genuine hardworking team.

Steve Ramage is the best. Hes helped us buy one vehicle and is already working on the next. He is honest, knowledgeable and hard-working. Steve always provides all of the information needed and is very friendly and courteous.

We had a great easy purchase of our new Buick . We love it and Nick was super nice and also the paper work was fast and easy. Thank you and we love our new car.

I really enjoyed going through your dealership to find my perfect car. Steve Ramage was great in making sure we were all set and ready to go! I LOVE my new terrain :) Thanks so much!

I started having trouble with my car yesterday after work around 12:00 I called the service department. I was on my way to a dr appointment. The service technician said bring it in. He gave me a car to drive to my appointment. By 4:00 my car was diagnosed, fixed, and ready to pick up. That is amazing. Im not a mechanic but I know they probably had to go get the part etc. I dont have Cam Shaft Acclamaters lying around. Lol!!! They did an excellent job. Didnt cost me a penny. I bought the extended warranty. Thank you guys for your good work.

Luke Braden made my car buying experience easy. By far one of the best, most down to earth car salesman I’ve encountered. I will definitely be back, I felt like I was treated more as a person than a sale.

That did an excellent job at fixing my truck and even caught something wrong that I was unaware of.

Dont even bother dealing with the service department. Ignored a recall on my wifes vehicle and told her she had no oil leak when two other service departments confirmed a leak in two places. The only reason we went to Larry Stovesand is because the vehicle is still under warranty, and we were told they would take care of us by the businesswe purchased from. No comment on sales I havent purchased from them. As a owner of two GMC vehicles, I wouldnt trust them with either of them.

Great staff... especially Tripp

Excellent service, great salesmen and I love my new truck.

A++ Customer Service ask For Chad he will take care of you

Nick helped me out on buying my car.....He was very polite and knowledgable about the car. I would recommend Nick as your salesman! Thanks for a great car!

The team never gave up on getting me into a new vehicle. They explored every option. I came out with a better truck than I had expected. Thank you guys very much.

Great service and customer service Luke worked with us and got me together in my affordable new ride. Luke was very helpful answering questions and was able to accommodate everything I wanted with my purchase.

Had my 2017 sierra serviced and was in and out in less than an hour

I am never disappointed by the service ...always get what I ask for.My GMC p/u was born in 1998 and love her. Plan on leaving to my great-nephew in my will., so got to keep her in good shape.

Called in [very close to closing time] after seeing television advertisement and Chris Cappock answered the call with both information and options for securing an interest in one of their vehicles...they take and honor deposits - and that was super helpful in beginning the process of looking at used vehicles! I highly recommend the folks at Larry Stovesand Buick GMC - each staff member was friendly and attentive to the customers needs! Thanks Chris for your help!

I was 2,400 out 3,200 miles into a moving road trip. Broke down, and they got me back on the road within 6 hours. They prioritized me and really saved my bacon. I truly can not thank them enough for getting me home safely to my family. Especially Amy in the service department. She made sure I got taken care of. Big thanks to the Whole team

Great place with friendly sales personnel. I have purchased 2 vehicles from Nick Rolens here and he is definitely the man to talk to. Just bought a GMC Duramax at a great deal!

Best customer service ever! I have been coming here for 8 years. They have taken such good care of me. They work me in when I have a problem and get me back on the road ASAP.

I just brought a Gmc 1500 at Larry’s and it was the fastest process I ever experience, it was great. The paperwork was done by teresa who was professional and friendly, most important very efficient.she had all the paperwork done in 15 minutes and explained the truck warranty . The salesman was nick who did a fantastic job explaining the little things about the truck and did the negotiation . Very professional and efficient. When I have to buy again I definitely will come back here and deal with nick and Larry stovesand.

Joshua was super friendly and helpful in my buying experience! Highly recommend.

The only place to go for GM parts & service

Thank you Chris and all your team for a great buying experience it was fast and I love my Jeep would definitely recommend this place it was easy and they work with you on your preferences and needs !!!!

They fixed my car. Its running well. Cant ask for more than that.

Thanks to Nick and the team for a great sales experience earlier this year. Even in the early stages of the shutdown they were able to help with the purchase of my 2018 Kia Sportage.

Avoid this service center at all costs. Brought my older GMC here for service on a very particular problem. I tried to explain myself to the staff, who seemed like they didn’t really listen to my issue in the first place. Seemed like they didn’t have time for my long winded explanation.I left my car there for a day and called to see if anyone had seen it. The service office said no, and that the guy who knew about my car wouldn’t even be there for another couple days. Ten minutes later they called back and quoted me for over 2,000 dollars (labor included) to replace the car computer. I told them no, that’s fine and they still tried to charge me 140 dollars.

Quick, painless and always great service. Thank you Chad!

My husband and I had such an awesome experience here. Our salesman Steve Ramage was outstanding. He was honest and very knowledgeable and just plain nice. The finance manager Roger Norris was also so kind and helpful. He made sure that we understood everything and answered all of our questions. The parts manager Rebecca Bing was so friendly and helpful when I called to order floor liners and a cargo mat. I didn’t know how to find my voucher to redeem my points on my GMC app and she went out of her way to help me. We are thrilled with our new GMC Terrain! Thank you for making this such a wonderful experience! We will recommend this place over and over again to anyone looking to buy a vehicle, for service or to buy parts.

Everyone goes above and beyond to make sure you have a great experience!!!!!!!.

My Buick Envision was serviced quickly and returned freshly washed. The waiting area was clean. comfortable and well lit.

Lackluster. Didnt rotate tires, price has gone up, and vehicle wasnt washed. Next time Ill take it somewhere else.Also was advised of clunking noise from back end they said they should check out. Obviously they didnt notice the box full of pots and pans in the back before they called.

Best dealership in town. Best service after the sale I’ve ever had. They actually care about you after they sell you a vehicle. I’ll never go anyplace else. Total professional from sales to service. The service department is very honest, if you don’t need something they don’t BS you and tell you that you do. Chad is great.

Absolutely LOVE my New 2021 Buick Envision!!

I want to share my experience at Larry Stovesand Buick GMC; When I was at my friends home, my Acadia would not start when I was ready to leave. I had never had any problems with it before.We bought it new 3 years ago. It is a 2017 GMC Acadia Denali. I called the Service Dept. at Larry Stovesand. They said they would come over and check it out for me. Chad came and took my Acadia back to the dealership and left his vehicle for me to run the errands I needed to finish. I share this to say, they went above and beyond my expectations. This is one example of Great Customer Service. Thanks again, Larry Stovesand Buick GMC.P.S. It only needed a new battery!

They did an amazing job and was quick

They were able to get me in the same day for a oil change And tire rotation..

They got me on the price a little, but the corvette is so nice that i forgive them. I was star struck on the vette, so over paying was on me. over all a good deal and good experience. Luke was a good sales person!!

First service on my 2019 Acadia went smothly and a wash job to boot thanks everyone

I bought a 2013 Nissan Pathfinder from them today, I am very pleased with the way everything went!!! Dale walker was my sales person he was amazing from day 1 so I want to say thank you Dale the guy in finance was really great as well... I love my new car I will be back in the future! Keep up the great work guys

They where ready at the appointment time & finisheD in a timely manner!

We had the best service, sales, and such a fantastic sales lady, Tiffany Ashley! We love the deal she gave us! We will continue to send others to her! Outstanding results from the sales to the service department! 10 stars is more compatible with them!

Oil change and tire rotation completed while I visited with the sales staff. everyone is very friendly.

Everyone was very friendly and helpful. I went in a bit anxious because I was by myself, but my sales rep and the team there made me feel very comfortable and I knew I wasnt going to be taken advantage of in any way. This is the second car I have purchased here, and I will definitely be back and recommend others to buy there.

I got a super good deal and I got the exact truck that I wanted. The salesman was awesome to deal with, not pushy, he simply helped me find what I was wanting to buy and accommodated my buying experience. Buying a new vehicle is easier than I thought. I love my new GMC 4x4 Truck. Thanks for everything..

It was GREAT, very friendly best place to go. Thank You

Do not recommend anyone go here! Added an additional 8 thousand on to the loan amount without our knowledge and ran our credit 11 TIMES!!! RIDICULOUS!!

Great job selling us a vehicle .Would recamin them to someone else.

Everyone was very courteous and easy to work with.

Fast and efficient!!

I didn’t buy a car; however went here for a repair while on vacation. Was treated like royalty and the repair was completed quickly and accurately. Was given a loaner vehicle while they fixed my vehicle, kind staff would return if ever in the area again. Highly recommend

I came in to the dealership because I heard a noise in my car and I had a long drive ahead of me.I was travelling from Georgia to Illinois. I had called ahead and Terry was very accommodating. When I got there they took my car back and started on it right away. Terry kept me calm by making conversation while he worked. The mechanic came to show me what had messed up my car. I thanked everyone, paid and left. I am so thankful to this dealership for helping me out and keeping me at ease far from home.

Having dealt with all the managers and most of the staff at this dealership, I find them to be very honest and hard working. I have personally watched them treat customers with the up most respect and honest. Tiffany, Brad, Brien, Trip and Jay are some of my favorites. Great place to buy a vehicle in my book. They are also located close to the interstate so if you are making a trip into town, they are super easy to find.

Great selection

My 89 year old father in law took his car in to get the oil changed in March of 2016. He came home with a new 2012 Buick Lacross. He drove it for 2 months before he had to stop due to his vision. He was still making payments on his old car, and they got him a 5 YEAR LOAN!!!! He would have to live to the age of 95 before it would be paid off. They also sold 3 year service contract for over $3000.00. My father in law passed away, last month owing over $10,000.00 on that car. I posted this and Larry Stovesand dealership asked me to call, hoping to resolve this issue. I called this morning and spoke with Tripp. I just called and spoke with Tripp. Tripp informed me that they were in the business of selling cars and would not turn down a sale. I explained that I work in optical, and if someone is on the verge of bifocals we recommend going to the drug store and get readers. This saves them money and they know we really care about them and not just money. He then said, if someone wants to buy a car, they will sell them one. I replied, you should have explained to him, it would be in his best interest to wait until his current car was paid off. Which Tripp again stated they are in the business of selling cars.So, as Tripp said, Larry Stovesand is only out to make money, they do not really care about their costumers.

I will never step foot in their building again. Paid a lot of money for a car that the engine went out before even having it for 90 days so in other words I paid a lot of money for a piece of junk. The manager talked to me like I was a three year old. Worst dealership I have ever dealt with!!!!

They did a great job as usual.

Service my pickup an had me on my way

Unprofessional people.

Thier service center in Carbondale had my wife drive an hour from Paducah to take care of a warranty problem and tried to charge for the diagnostic which is covered by the warranty.When she got there, they had no loaner cars even though they promised her they would find her one no matter what.When I called the customer service here at Paducah Ford the agent was rude, unhelpful and spoke over me the entire conversation. Even though I have in clear language from Kia that this issue would be resolved at no cost to me.Dont buy from Stovesand. These people are crooked. Buyer beware.

Very disheartened and disappointed!!! I appreciate your response, however, when a person purchases a Certified used vehicle it should not need major repairs within 30 days of purchase, and to which your dealership will not pay for. Selling good quality vehicles and standing behind them is apparently not important.Unbelievable, a complaint was filed with the Better Business Bureau and the response from your dealership was beyond wrong, but also insulting!!!How do you explain a repair estimate on the steering system alone of over $1,200.00 which was a recall and should have been repaired free of charge, period!!! Then lets add $190.00 to repair front/rear brakes which the dealership assumes were worn out in 29 days...I dont think so!!! Oh, and 1,000 miles WERE NOT put on the vehicle within 29 days either...and you seriously expect anyone to believe this!!!

My wife and I were greeted by the staff at Larry Stovesand’s show room. We indicated our desire for a new 2018 GMC truck. The salesman quickly provided us a review and test drive selection. Within a very short time we drove away with exactly our choice. This is our 3rd truck from Larry Stovesand. Special thanks to Tiffany Ashley and Dale Walker, also Roger Norris.Thanks, Ron Stokes

This is the second time I write a review about this dealer, not sure what happened to my first review. I bought a Buick LaCrosse from this dealer A little over a year ago. Chris (sales person) promised me 2 free oil change. A month later I scheduled oil change with them even though I live like an hour away. When they finished the oil change I found them handing me the bill, I told them I had 2 free oil change they said nothing in the system, and then they asked me who promised you I said the sales man Chris. They called Chris to come over, he came and denied everything he even denied that he knows me. Can you believe that a sales man forgets what he told his customers and that’s not everything he even don’t remember his very strong accent customer! Unbelievable sales person! But I will take some of the blame because I trusted him and didn’t ask for papers saying that he owe me 2 oil change. Keep in mind as I said earlier I live like an hour away from the dealer and I have Buick dealer next to my work so there’s no reason for me to drive two hours to change oil unless it’s free.

Great service! Robert Davis was great to work with ... A+ service!!! Love my LaCrosse, Superior Professionals in every area, since the day we purchased this car. Will definitely buy from them again.

Terry and I bought a new car today at Larry Stovesands.Chris Thompson is our go to guy but every one there is super nice and makes you feel right at home. Things went great and Chris will get u the best deal out there I drove home in an Acadia Denali it is beautiful and I love it.

Everyone was nice and Luke was my salesman and was very curtious and helpful! Would definitely go back!

Fast service. They are so helpful and gave me a car to drive until mine was done.