Bunch of liars work there !!!Sold me a lemon and said they did work on my vehicle and lied to me straight faced.... never buy anything from that bunch of crooks !!!

Best experience I have ever had buying a car. Julia tanner was the best sales agent I have met. I would come here again anytime Go and see her

It was great, thank you for giving me such great service .

Short version;My Wife and I have kids with special needs. We decided to get a second vehicle. Our daughter was in a bad situation and might have had to be taken 4 hours away at the drop of the hat. Bought a vehicle and had to take it back within days for an oil change. They reported two error codes were active. Said the tech would speak to me if anything was wrong. Nobody did and sent me on my way. Two days later on our way to Louisville problems arose directly from the error codes. I was told to bring it back. My Wife was treated horribly. We were lied to, given a loaner with virtually no gas. Then replaced with another days later on empty. Every time we spoke it was a lie. We were without our vehicle for 5 days. They refused to keep their word at every turn. I was told work was done that never was on things that dont exist. I have a technical background. I have worked retail and service jobs. This was unacceptable. They were hateful to my Wife. Their service department lies and commits fraud. Beware Barbara, Jordan Knott, Jake Sims and pretty much everyone there. You cannot trust anyone or anything there. They are all smiles and will deflect all concern and placate you with empty promises. All they had to do was be honest and everything could have been avoided. Scheduling an appointment could have resolved everything at the manufacturers dealer. Instead we were misled and taken advantage of. Unprofessional, untrustworthy and inexcusable. Beware.

Great place to buy some American Steel...

Great experience! Nathan (salesman) was not pushy and worked with us, so we drove off in a very nice truck.

Very helpful and although the partwas not In stock,they supplied the correct part number for my application which was a big help!

Washed our truck and did an amazing job

Definitely did not have the experience I was experiencing nor wanting. I will not throw the woman under the bus for she said it was her second day but the manager Jake Sams (I’m sorry if i got the wrong last name) does not have any good customer service nor respect. I dropped my car off to get looked at 10:30am and did not even receive a call until 4:30 about what was wrong. The woman told me with everything added together i was looking at $2,200 atleast and was not explaining anything, she told me i should go to another mechanic so I would be able to get a better price. The Jake man could not look me in my eyes or explain anything to me the woman told him the prices were outrageous and he just got frustrated, I called my mother and all of a sudden the price dropped to $1,900. They didn’t even check out everything i needed to be looked at I have a imapala which makes a ticking noise and they didn’t even look at it. If I ever do return to royal oaks it will not be anytime soon.

Contacted them to see if a truck on their website was still on their lot. They said it was and I drove 50 miles to get there only to find out it wasnt. They had used the truck for a loaner and had put 5500 miles on it . They still considered it new and wanted new truck price for it.

Zach, the service technician was very knowledgeable, professional, and respectful to my 88 year old mother while servicing her Cobalt. Me, included. We will be back!

We visited the service department here for an oil change. The people was nice, the waiting area comfortable,but the wait time was long ! Our appointment was at 10am, arrival time was about 0945am,and they did not have us ready until almost 3 hours later.The people was friendly and professional, but be prepared to wait.

The best place to buy your next car.

Rude Manager.

I ordered my part it took a week to get, no biggie, when it arrived it wasnt what I ordered, waiting now a week for Heath or Keith to process my refund and waiting for a shipping label for UPS to send back parts. This refund process shouldnt have taken no more than an hour to process, yet its been a week and still no label, no refund processed in a timely manner so I guess its tine to contact the owner. I well know this should not take this long. When I called today, Dec 2, 2016 Heath or Keith told me he would process my refund within two hours that was 9am, still nothing! If you want good customer service I would buy from somewhere else, I not getting it here.

Nice people nice place to buy a new or used Truck or car they go all out . Great service

Friendly and courteous very professional. Also I didnt know that a young Jeff Gordon worked there 🤣

Great place outs customer needs first great vehicles

This dealership contacted me about a car I had for sale. They had me set yoo am appointment for an appraisal and although it was public knowledge the payoff on my car they offered me $4000 less. Dont bother reaching out to someone just to waste their time

We had a great salesman and service department is wonderful

Hoping everything goes good this place is awesome people are really good to work with here Super friendly Go out of their way to help you thanks everyone

Go see Lauran, very professional!

The part I ordered arrived in a timely manner and fit perfectly. Very happy with the service.

Ordered a hood liner for my Corvette. Sent it out in a timely matter, but arrived damaged. Inquired what to do and no answer or communication and to file a claim, I have to have contact. Long story short, I am out 120 bucks! Lesson learned!!!

The staff is always so helpful and friendly! No complaints!

Great customer service

Very helpful. Free lifetime car washes

Nice store.

Awesome knowledgable Sales team

Good people, bought a van

Royal Oaks Chevy Parts Very helpful, got the parts on time. Thanks Daniel Fox of Saint Augustine, Fl.

Very helpful and the parts were good

Quality parts and service

Great friendly staff

Very good service.Thanks

Good service.

Great, friendly and helpful.

Great People &Great service

Very friendly and treated us very well

Most sorry sales experience ever

Rude

The right rare part at the right price right on time !

It was ok

Good