First, I will say that Best Buy receives a ⭐️⭐️⭐️⭐️⭐️ when it comes to a customer purchasing thousands of dollars worth of electronics…no problem taking your money! Also, Best Buy receives a ⭐️⭐️⭐️⭐️⭐️ for delivery of merchandise as promised. Now, Best Buy receives a ⭐️ overall because of installation FAILURE!!! Yes, complete failure! After taking off work to wait for installers during an 8 hour window, we were left with all our merchandise laid out like we were asked to do in preparation. Not only were they a “NO Show,” they were a “NO Call!” The next day we called to see what happened; and to our dismay, they said we can reschedule. Sounds good, right? WRONG, no installation window sooner than 10 days out…we already waited 7 days for the 1st availability. They did offer compensation, but to be quite honest we just want everything installed per our agreement. At this point, we have not rescheduled because we don’t even know if they will show up the second time.

The customer service is not the same. No one want to help. I was looking for a DJI drone, and no one have the key to get it. After 30 minutes I left. Best buy in the past was the best place to buy technology, not now.

A large, spacious store with a good variety of electronic-based products. The TV viewing studios are a fantastic touch and the staff are nice. However, Ive heard that the staff can be a little annoying; constantly asking if you need help. Overall its not as good as a Micro Center if youre a proper tech nerd but perfect for a quick TV or laptop pickup.

Friendly staff, affordable prices.

Purchased a TV for curbside pickup. Was super easy to order and pick up. The 2 hour timing was met also. Very pleased.

Had an issue with a pair of headphones they exchanged them for a new pair without a problem. Had the product over 14days less than 30days. Great customer service

There were masks available in lobby. Believe it or not, this is the first place Ive seen this. The replacement charger I needed, for one of two laptops purchased here is not in stock. But there was a rather expensive universal charger available. The guy was as nice and helpful as can be. I wish I had the receipt handy to tell you a name. If I find it, Ill edit.

Best buy is a great place to access all of your computer and accessories. They also have an extensive appliance section. The staff are welcoming and eager to assist. The theater studios arent bad either!

Very Nice! After browsing for a while and waiting, Bryan was able to assist and answer questions.

Conveniently located. Easy to navigate within. Knowledgeable and courteous staff.

The sales rep was really nice and helpful even though they were short staffed and he was working alone. And he had a lot of customers. I went in for a laptop my only complaint would be they didnt have the $600 model in the store that I wanted to buy which forced me to get a more expensive model but it was the one I really wanted anyway and turned out to be a really good deal after all. With 12 months interest free payments so overall Im pleased.

Great selection, good prices and they price match. Very friendly and helpful staff.

Good experience. Shop there every few months. Lately the selection has been slim but thats not entirely their fault.

Larry helped me get a TV I really enjoy. He was knowledgeable.

All questions were answered. Had to see a Geek Squad tech. Polite, explained everything. No problem.

Associate in the TV department was very helpful and knowledgeable. I appreciate that because technology changes so fast it sometimes hard to keep up...

This place seems to have gone downhill fast. I had not visited in a year, so I was quite surprised to see today (August 2021) what it was like. The store displays to demo speakers and headphones were mostly broken. There was garbage on the floor on several spots. Two different times an employee told me something was in stock only for another to tell me it was not available. An employee paged someone to come help me with an item behind locks. After 30 minutes of waiting there I gave up and followed another employee until he was free to help me. When I finally was at checkout the employee had to try three registers to find one that was working. Id say they were understaffed, but they did have a handful of guys watching the exits for shoplifting, so maybe they were just too busy running interference. Ill drive further away to avoid visiting again.

The staff is nice. They are definitely in the business of upselling just beware when youre buying any electronics from them. Theyll sell you stuff you dont need or even want to go with it. Bad business practice very distasteful.

Dont expect help once your inside; employees work only at specific counters and there isnt anyone just walking around to see if you need help.I have learned to use the store site to ship them pick up at the curb; not as fast as it could be but an acceptable experience. Best buy is needed when you have to have your item today, but otherwise Ill shop online to avoid the headache of dealing with a chronically understaffed store.

Great place to shop. Friendly and knowledgeable staff

Great service positive attitudes had what I needed in stock

Great customer service. More to to follow after setting up PC!

Great store.Chris and Tanaya from mobile team were amazing

Every thing I needed there it great

All the electronics you could need and more!! Great experience with the workers. Social distancing measures in effect.

Great experience with replacement and pick up my order.

First visit. Very over whelming. Service was good.

Went in to the geek squad section because my gaming pc got some virus from a mod I downloaded and these fellas took care of me in one day I was really impressed by how fast they fixed it thank you all so much!!! Will definitely be coming back if I need to get my pc fixed.

Best Buy has always been my go to for any tech/electronicitems (big or small). The store warranty gives me 100% confidence in anything we purchase. On top of price matching, I dont see a need to shop anywhere else.

Walked in past the greeter, no hello or can I help you. Walked around for about 10 minutes and still no one asked if I needed help. Customer service has gone down the drain... Guess best buy is doing well and doesnt need my money.Ill just get my 65 TV and surround sound from another store..

I purchased an awesome audio component for my car.

They were really busy when I went in to ask questions about webcams but they managed to answer all of my questions in a timely manner once it was my turn. I highly recommend this location.

Couldnt find anyone to help me when I asked one of the attendants he said he has to help someone else first when clearly I was standing there waiting for him to finish with another set of customers. When it was close to closing time eventually I guess a manager or supervisor came to try and help I guess they wanted to get home.....

The person that finally helped me was kind and helpful. Thank you Race I believe is his name.

Everyone working was very helpful and on top of it. Best Buy did an amazing job during Covid to accommodate all of my work from home needs.

Poor customer service and humiliation by xenophobic black attendants and her Co worker and supervisor with smiling face for humiliation due to question ask for recharge purchase of returned modem/routerI will never ever come here again l just have to respect myself and the law of the land.Shame shame shame shame to this best buy forever

Horrible customer service and manager mike should not be in management. Unprofessional I think being a cart pusher would be to much.

I buy computer the service was very good en fast that saler do good fast i go in glenbu 1 time they see spanic they don serve becase the think wont buy nothing 🙁

Nice place to buy a good quality gadget.

I would not go here if I were you. They dont listen to their customers and the only staff that was helpful were the actual cashier staff and the nerd herd. I knew exactly what I was looking for and instead of helping me I was disrespected by five different people who wanted to tell me how I was wrong. I actually only needed to charge my phone because it died and bought several cords. They continue to harass me anyway and I ended up spending hours there because I got stuck during a storm. waste of time and money.

My sales associate, Brad, was very nice. He explained what I needed him to and I felt comfortable with my purchase. I did not feel like he was pressuring me to buy something I didnt need. He was friendly, personable, and even laughed at my semi-funny joke. My shopping experience was pleasant and the atmosphere of the store was relaxed. Thanks Brad.

On-line pickup was unbelievably fast, so much so that dont even need a counter for it. Scan and go. Theyre efficient, very courteous, and the staff was so helpful.

Customer service was average and the layout of the store is ridiculously and unnecessarilyconfusing, hence 3-Stars. I encountered both, associates who didnt seem to know anything/want to work & those who were there ready and willing offer their knowledge and assistance. It isnt clear where to pickup online orders or to simply checkout. The registers and customer service at the front of the store is like a maze and I constantly had to ask whether I was in the right place or where I needed to be to do xyz.Additionally, clearance has no signage and is at the very front between the registers and the door to leave; and when you leave is exactly when youll realize what the items are and that youve missed a deal because you dont want to get back in the checkout line. Its just a weird setup and the lighting isnt the greatest, which is surprising for an electronics store.What I do love about this location is that they almost always have the daily deal items in stock for same-day pickup or free delivery within a couple of days. The majority of my shopping here is done online, so keep that in mind when considering my review.

Electronics change like underwear, some are frequent changers, and some are not I believe in what you need, now.Locally, you can get a feel for your needs.

Always good customer service! Geeks are well trained.

Quick experience, good staff.

Store was nice but they didnt have the washing machine that I wanted.

Last time I went I loved this place but this time not so much. People jumping in front of me when I was in line and their movie and video game shelves were very empty. Did not have anything they said was in stock online and I drove 45 mins to get there. Wasnt able to get anything I went there for.

Disastrous experience with a washing machine purchase and delivery. Will never purchase another thing from them.

I met a employee named Johnny. This young man used any and all resources to help me make a good decision about what my best purchase would be. I have no doubt that when I get my purchase home, it will fit and there will be no issues. It will fit and I know what to expect for prices, and service.

Blue shirts are very helpful asking numerous questions to ensure i was getting correct products

The lady that helped me with purchasing a Samsung smart watch was very knowledgeable and friendly..

Great electronics... would be nice to find a salesman, maybe all 19 on break

I came here to pick up my TV that I ordered from the best buy in white marsh. While waiting in line to check out I overheard a customer who was really frustrated with her shipment being delayed because she wanted to return it but the product had not arrived yet. An associate by the name of John took the time at the customer service/check out area to explain to the customer for about 10 min the process. He really connected with her and did a phenomenal job. He explained the shipping process, the carrier (UPS) side, the best buy side, and how unfortunate it was that this happened. He was able to relieve the customers stress and she was grateful. You need more people like him working there.This occured: Friday, December 11thTime: between 11am-1120am

Customer service was excellent very knowledgeable

Great competitive pricing with a large variety of in need merchandise.

Great place for electronics and video games music

All of the staff are very friendly and helpful. The bathrooms are clean and the entrance/building is wheelchair friendly.

They were very accommodating and asked questions appropriately about my purchase and return. They informed me that they match prices, unlike the unknowledgeable person on phone.

Paul was awesome. His customer service skills were great. Doing this pandemic customer service has been the determining factor for my business and I was truly satisfied.

Salespeople were too self involved to offer assistance; i had to interrupt an employee to tell me where something was. Only one register open and it was also the customer service desk, so i had to wait to pay for my USB cable while all the customers ahead of me dealt with their returns and complex issues. I finally spoke up and asked the customer service clerk if there was another register i could use to check out. She called someone up and when they arrived i then was able to check out at a real register.

Those geek guys are the best!

Poor customer service on the floor. When i asked for the location of an item, I was told to look around

I would like to say Terry Hicks is amazing ! He was friendly quick and had great recommendations! He also helped my son get the hard drive he needed quick and recommended other games MY SON LEFT FELLING LOVED AND HAPPY ! He can’t stop smiling ! Thank you Terry Hicks for making My sons Day ! Merry Christmas to you !! He also hooked us up with the Spider-Man Game ! Great recommendation !! Terry Hicks !!

Although their site showed they had the item I wanted, it was not available. But the sales person who helped me was very helpful and nice. Very clean store.

Shows up as they opened, walked back to the drone i was purchasing. The only person that stopped when i talked to them told me to ask the guy at the counter and after 47 minutes i walked out. Went to the best buy in lutherville and was out of there with everything i needed in under 4 minutes.

I visited Bestbuy to see the picture quality on the Sony A80J 65 inch Oled TV. I did weeks of research and Bestbuys Sony display did not disappoint. The store was comfortable and quiet giving me time to see picture and features. I was also able to walk through the Magnola Room and talk with a store rep about specs. I am happy I made the visit because I am now enjoying my new Sony Oled. I didnt purchase from Bestbuy only because their price couldnt beat Aafes Post Exchange (PX) and I am not sure they price match with the PX because they only service the Military and Veterans community.

They had what I needed in stock. The cashier was very pleasant

Great place to see the new stuff. Usually not in stock though, so we end up ordering online.

This place had no good deals staff recommended me to go to mirco center

Got my LL120 fans for 92 dollars, cant wait to put them in my custom desktop.

Very good place for shop.

Knowledgeable tech/salesperson. Very helpful.

They have the best customer service I have ever experienced. Good and well priced products

Theyre busy most of the time, but the guys are always friendly to me and try to help me most of the time.A sales guy at the cellphone area was as helpful as he could be with me the other day, and I appreciated that.Btw if you have a screen protector that they dont sell, you can bring it in and usually the Geek Squad will be able to put it on for you (no backup though) for about $8-10. I havent tried it yet, but thats what I was told!

Since November 18 2020 Geek Squad has yet to provide me with my refund of a defective dishwasher from Samsung in the amount of $671.99. Multiple case number were established with Best Buy Corporate and these cased are closed with the case unresolved. I have the approval from Samsung in writing to move forward with the refund because they were unable to fix my dishwasher. A new dishwasher was purchased and installed on November 18, 2020 between 11:30 am and 12:30 pm. The defective dishwasher was removed and the Best Buy installer took the defective dishwasher away when he left my residence. Best Buy (Geek Squad) is claiming the warehouse hasnt provided the proper dishwasher return documentation to Best Buy Corporate and this is the cause of refund delay. Since the Best Buy employee took my defective dishwasher from my residence and then Best Buy claims there is no record of the dishwasher returned, this is construed as theft. Criminal charges will be forthcoming.

Nice big store with lots of stock but they didnt have anything for Motorola mobile phones.

Looking to Buy Samsung Tab S6 and was comparing sizing to smaller 7tablets. Loving the S6 and its specs.

The customer service is awesome! Lets point out the fact that its ALWAYS so organized and cleaned.

Not enough workers ignored. I was looking for a glass shield and case for Samsung Galaxy A71. Felt ignored look elsewhere.

Only place to get Fitbit bands.

Chris made feel like a valued customer. Very helpful. Thank you

Got a deal for the black Friday deal and prices very very good. Got the Amazon Alxa and camera at $52.00 (after tax) but it was a good deal. Employees were very helpful from the time I went in to the store and to the very end. Helped me with all my questions I asked With my problems I had with my Items. Will be back!

I had an issue with laptop cord that I bought and when I returned it, even I was surprised to find out that it wasnt even the right cord!Which explains why it didnt work. Although, the situation was handled by a manager, the clerk made me feel as if I was trying to pull a fast one.

Love the customer service and in my opinion never crowded

I always enjoy a visit to Best Buy. One of the few brick & mortar electronics chains left. TVs, computers, home theater, gaming, cameras... You name, theyve got it, in store or online.

Took me a half hour to return a defective charger, and they didnt have a replacement in stock. Staff should be informed that if the product is defective it falls outside of normal return windows

I found exactly what I needed an inexpensiveness ring light. Owl HD Mills had 1 left it went right to it. In and out great

Stay away..........DO NOT//NOT shop here!!!! This store has thee worse customer service in the computer area. The heavy set guy needs classes on customer service. Don’t waste your time......go to Amazon and or Walmart.

Had a brand new laptop that stopped working. Make a Geek Support appointment. Ended up with a refund and purchasing a new laptop. Everyone was helpful and friendly. Store was clean.

The person that helped me was great at the actual store but Best Buy needs a total revamping of the phone communication system that they have set up for consumers to contact a person who can really help the consumer address the issue they have because I was disconnected twice and 1 of the people I spoke with had a damned near uninterpretable accent.

I always get great service here.

Took almost 20 minutes for someone to help in the television section . Then when the person came he wasnt very knowledgeable.

Pick up order, I and our quickly.

Great staff!!! Very helpful and knowledgeable!!!

Best buy is always a great electronics store to shop. This time I didnt give it 5 stars because all I had to do was pick up an item(bluetooth), and a young man, in the section where it was at, referred the order to another employee who wasnt there. He could have tried to get the item; however, he might have not been trained to do so. But, I have it now and enjoy using it.

Service was fast and friendly

They didnt have what I needed

I experienced fast and friendly customer service. I greatly appreciated the care Best Buy takes in keeping both staff and customers safe during this time of COVID-19.

Its best buy.