Disappointed in their covid shot clinic. Appointment scheduled for 5:45. Shot given at 6:18. Called the Owatonna store to check on the status and what to do as we needed to reschedule and we were given excuses and treated poorly.

I have been using Walgreens pharmacy in Owatonna for over 10 years. I had become accustomed to excellent customer service provided by Carla and another long term wonderful pharmacy staff member. (Don’t recall her name) The level of customer service during that time had been above expectations until recently. In the past 6 months the pharmacy staff has changed. Not including the pharmacists the new staff are rude, short, and not personable at least 75 percent of the time. If my business is too much of a bother for them I will gladly go elsewhere.

I normally don’t have any problems with this Walgreens- I normally go to the one in Albert Lea but occasionally use this one in Owatonna when I’m in the area.That said, today I came across someone on the phone with the customer service accumen of a goblin/troll hybrid. Not fun when trying to deal with our lemon of a health care system.And heads up- Walgreens will not transfer a controlled medication from one location to another even close- under any circumstance.But even more annoying is this: they won’t transfer a medication that isn’t controlled but will be at some undefined future date! For example- they will not transfer gabapentin despite the fact that it has not historically been a controlled medication. I’ve had this medication transferred without any problems and this was fairly recent.But today the troll told me gruffly that they will treat it like it’s controlled since it’s “going to be” and basically ran me off the phone before I could ask about it any further.

Employees are always nice and helpful. The pharmacy has been great most of the time. While the pharmacy more expensive, sometimes double the price for HyVee or Walmart, the experience is better.

Went in to Walgreens in Owatonna while waiting for the 4th of July fireworks with my small daughter who badly had to use the restroom. Before we even got completely in the door or said anything, we were rudely told that the bathrooms were closed down. I asked if it would be okay if she used the restroom if I made a purchase? Which had always been my intention as I understand businesses generally reserve the use of restrooms to paying customers. The man working said, “no, the restrooms are closed.” All the whole my poor daughter was doing a potty dance in the store. I simply turned around with her and left, voicing my displeasure about making a little girl have an accident for their own convenience. I then had to run with her across two very busy roads and several blocks away to a nearby gas station. It was more important the workers not have to deal with cleaning bathrooms than to be kind to a poor toddler who was doing her best not to have an accident. I used to have all my prescriptions filled at Walgreens. I will be taking my business elsewhere from now on. Very poor!!

Extremely fast service in photo department. I was at the store my wife uploaded some photos from home, while I was there. Boom they were done within 5 minutes or less. We use the app so its is very easy to upload from your phone.The pharmacy is very helpful and also has fast service. They have a convenient drive thru as well.

Drove 50 miles to look for collectibles, the aisle was blocked, was told the aisle was closed. Setting up display at 4 pm. That should be done during off hours.

The only reason 4 instead of 5 is for clearance items not ringing up correctly multiple times. Check receipts! Otherwise a wonderful experience every single time!!!

Wonderful