Better than usual. The cashier was very polite and friendly. Also a young man went out of his way in the Automotive Department to help me find ATF. It was a good visit.
Great experience, only issue was I dont know how I got there and had to walk home
Menards is no Home Depot or Lowes however its a life long business ive always found myself enjoying and spending more than I probably should! With that said, current prices of lumber will most definitely break the bank! Solid 4 stars from me! 👍✌
I knew where to find what I wanted. However, if you need help or help finding something you will have a difficult time finding an employee to help you.
We go to the Ottumwa Menards most of the time. Always have what we went for.
Attempted to contact the store about an item purchased that was missing parts. (buyer beware, open boxes before you leave the parking lot) The phone system gives several options with many of them not functioning, so you have to listen repeatedly to get through to a live person.
Garden Center is amazing! Store is always clean! Staff is super friendly
They couldnt figure out how to rekey a lock handle they sold after making my family member wait for an hour and then a manager saying they left already and werent returning or explaining how to rekey the lock over the phone. On top of that the front end associate watched while vacuuming my family member get an electric cart as they are disabled, stopped vacuuming and said - that isnt going to go through the turnstile - and continued to vacuum. So a customer and his SO opened the side gate for my family member since the associate wouldnt. In the end they made me look on Amazon to see if I could just order locks that I could key. Found what I originally wanted for one handle lock and the exact same sets on Amazon and payed almost $14 less then it would have cost to buy the sets and have the one lock rekeyed at Menards. I have spent a lot of money at Menards but this was by far the poorest and most despicable customer service Ive ever had at a menards. Add to that it was to my family member who stopped for me, who I thought would be treated well since its a hardware store and lock rekeying is something that hardware stores do day in and out.
Another trip to the lumber yard. Sadly the mask mandate remains in effect and a lack of register staff. I’d give it a 5 star if the mobile app actually showed the correct inventory.
Was overcharged $70 at the register. When I told them the price was wrong I was told to take a picture and get a refund at the returns desk. So I took a picture, went to the returns desk, spent 10 minutes getting a refund, and no were sorry, we apologize, nothing! Cant blame COVID here. The customer service is awful!Happened again today! Same thing! Overcharged $20. Was told to take a picture. Stood in line at returns desk for 20 minutes. No apology or anything! Why is it the customers job to verify your incorrect prices???
Love this place but I spend big money instead of saving big moneym
Never can find what I need very disorganized
Always a good place to supply your project.
One of the best landfills in Ottumwabottom quality junk all headed for landfills near you
Completely poor customer service very rude disrespectful. Their employees don’t even know how to do their job. They won’t help you if you don’t have a mask but if you go in the back all their employees have their mask down below their nose which does a lot of good or not even on the Ottumwa Menards is a complete joke
Their workers there are very rude. If I could give zero star I could give them a zero star. They supposed to treat their customers good but they’re not.
Good place to shop for tools
Great help finding exactly what I wanted.
They usually have most,but not all of the items Im looking for. They moved all the lumber outside,that I simply hate. They moved things all around, I dont care for that either. The employees are great and very knowledgeable.
Love Menards!! Has just about anything and everything a person needs. They have everything you need any home projects.
Courteous & helpful associates. Had everything I needed. But, the grocery area? Not sure about that...
Staff are always friendly and willing to help. If someone doesnt know the answer to my questions, they are always quick to find me someone who does without excessive waiting. They dont always carry quite as much of an in store selection as the bigger box stores, like Lowes or Home Depot, but the online order and pickup option and the friendly, no pressure atmosphere is worth the small inconvenience this causes.
Friendly, courteous staff. Clean store and parking lot
Their products are good, trustable and resistant: the prices are definitely competitive with other similar stores.The staff is really nice and helpful and Id love to mention Jenn, Kendal and Rayne who have been extremely kind and professional!
Another review relating to Menards’ mask policy. I could really get on a tangent, but I’ll try to spare you from that. We adults wore masks. Children are allowed to not wear masks if in the cart. We stretched the rule a bit admittedly and had our older child, too large to fit in the cart walking next to us. They let us in under these conditions. We shopped for a while, then were harassed by the same employee who let us in. This was a “come on dude, be cool” moment or at least be consistent. There is no state mandate nor even a recommendation in Iowa for masks. I respect Private industry’s right to run their business how they choose. I can also choose not to shop at Menards from this point forward. Disappointed, I really liked Menards. I guess Amazon will get our business, again.
Found what we needed, with help from some friendly staff!!
Found what I needed. Was in, and out quickly.
The big Menards are to big and not enough employees. Finding things are hard and there was very little help
Just try to get some help ... nobody to be found ! .. try to get checked out 2 registers open 25 people in line .. take your mask off to get a breath all alone in an isle .. oh theres the staff hands on hips put your mask on sir ! Spend a little time helping customers instead of policing them... Done with you commys ....
Awful customer service when we checked out. The young man didnt speak a word to us as we were talking to him.RUDE. but this isnt the 1st bad review ive left about this menards and their employees not being social
Was very helpful.
Everyone seemed friendly enough and answered any questions I had. Typical acceptable experience. Nothing over or under whelming.
Very nice clean store. I couldnt find what I wanted, but went to the service desk and a very pleasant young lady called the back and they found what I wanted and brought it to me. Highly recommend!!
The people are ok but the company is horrible.
Employees were friendly and very helpful. Just do not like being forced to wear a mask.
Inventory is always different from the app. Management is disrespectful and they lose so many customers due to their push for masks when everyone else has got rid of them. Always call no one answers was on hold for over 25 minutes one day. This store is absolutely ridiculous!!!
There was a young man way In the back who showed me how to use the saw so I didnt have to pay $2 extra for them to do it everyone that was there that evening that I went were absolutely amazing and very helpful
Would rather give this store no stars. They are very rude, even the manager is rude. Never been to this store and asked where we needed to go to get some lumber and she was very snooty and rude and acted like we knew where to go. If we dont have to come back here we wont.
Difficulty finding things sometimes but love the garden department!
We needing new flooring for a bathroom and man cave renovation project. We were pretty clueless. Damon helped us, but more. He was patient and very well informed. Narrowed down our choices (because you have SO many) and made the selection easier by asking us what we wanted in a product. He did not steer us toward the cheapest or the most expensive, he found the best floor for our needs. Great job!
Extremely poor customer service I avoid the store at all costs I only go there if I cant get it anywhere else and I have no choice. Staff is not friendly, there never seems to be anyone around when you need help. I am shocked that a huge store like this would be run by such poor customer service trained people. 😕 I wish I could give half star. 👎 and also I know the mask issue is a touchy subject and I understand that there are people that are at high risk and that is a serious issue with Corona I get that. But there are also people with medical conditions were wearing these masks makes very difficult if not impossible to stay inside the store with the mask on long enough to even be able to get the items that you need and God help you if you take it off for even a few minutes to give yourself a break from wearing it then if its not the store stuff looking at you cross-eyed as other customers looking at you like youre infecting their whole family just cuz you need to breathe for a moment . The staff is also unfriendly on this topic. Im in agreement with the other people that Ive seen that have had the same types of problems and I guess Amazon just going to get more of my money and at least I wont have to deal with rude people.
Went a couple hours before closing not crowded
It was clean. The workers were very nice and helpfull
Good experience
Since this mask thing customer service has gone out the window. Manager was more concerned with people having their masks pulled up, than being appreciative of my business. All you businesses need to wake up and realize you are alienating a large portion of your clientele.
Great place to deliver for a flatbed driver. Plenty of room in the back, and fast unload service.
Great everyone is happy and friendly love shopping there they have good prices Thanks Menards
Was in line for over 40 minutes to exchange some stuff,was a lady ahead of 7 of us bring a whole cart full of stuff back,finally they brought a lady back to help with exchange,so it moved faster,was out of the store in less then ten minutes. All of us was not happy some called the store asking for help,finally after 20 minutes they came.
Great place to shop!
Save yourself some aggravation and use a different location..
So I hate to do this because I love menards but right now I would give them 0 stars if I could. I have a pre existing medical condition that prevents me from wearing a face mask And I also have a religious exemption. I even pulled up the state of Iowa executive order saying that I am exempt. section 4 - A and section 4 - E. I told them that they can not discriminate against me and refuse service because of my medical condition or my religion. They said that they were not refusing my service that I could shop online and I informed them that I can not return items online I have to return them in the store.they then continue to tell me they did not care about my pre existing medical condition and that I was to leave the store or theyre going to call the police. No matter what you can not enforce a policy that discriminates against religion or a medical condition.
Great place for getting supplies in bulk everything is organized nicely in here The customer service is not amazing though
Dont ask for help because you wont get any. Dont expect any customer service you wont get that either, employees are rude and act like they hate their job.
Best store to go shopping have a little of everything! Great prices
Well stocked, clean store. Good help everywhere I turned.
In the last few weeks I’ve been to Menards for things I needed for a bathroom remodel.In the plumbing department, on two separate occasions. I request help from the man at the desk. Both young men, Nathen and Alex were very polite, knowledgeable, offering options for what I was needing and assisted me until I had everything I needed. Wonderful customer service. I feel the customer service has great improved in the last several months all the way around, but I do say, these two men needed recognition.
Only 2 lanes open but got out fairly quick
Awesome 👍 store. Excellent prices 👍
Great place! Never too busy like the Dsm area ones, always lumber in stock unlike the ones in dsm metro.
No problem getting there!
Like always, found things that I wasnt looking for and didnt know I needed until after I shopped there!!
Had a very good experience with the guys in sinks and plumbing! They said with me and helped me look up and find exactly what I needed!
Cant stand this place. Sub par quality lumber, rare to find a helpful or knowledgeable employee and the checkout line is always long.
Stop demanding face mask to be worn you may have more customers what an awsome Thought
They had what I needed.
It has most of the stuff you would be looking forHard to get help in many of the departments
I ordered carpet. Yesterday. To be picked up today. And was not ready. Had to wait an hour or so. Plus nobody was around to pick it up. Had to go look for someone. Then waited and waited. Finally asked again about itThe lady gave me excuse they were trying to get threw the construction. Im sorryShould been done yesterday. And an apology would been niceNot excuses. A old man named jesus helped us. And went right in got it done. Thank you
Knew what I wanted. Got my supplies and got out. Helpful service too.
Really poor customer service. As for the cashier to have someone bring up some suet because I had to have a ladder to get to it it was on the very top shelf in packages that were not located low enough for a customer to get to. She said I would have to go back and wait for someone to show up there in that department to get it for me. There was no one back there to begin with. so I said that I couldnt go back there again I needed to leave and get my other shopping done and she said okay with a smile on her face. The assistant manager was of no help either she wouldnt call anybody to bring it up when I asked if she would have someone bring it up to me so I can pay for it up here and didnt have to go back again really disappointed because this is the place I like to get all my flowers and I had planned on doing remodeling on windows in my house this summer but I guess Ill go somewhere else and even if I have to drive out of town to do so.
Thanks for asking.It was horrible!!! We wont be back until the mask requirement hoax has ended.
Parking lot was being repaired. Very helpful man in plumbing and one in electrical. Had to wear face mask.
Very disappointed in Menards. They remodelled the store. They stuck every day stuff that use to be inside outside now. They wont let kids inside. They have handicap parking but the way they herd you through the store makes you walk so far and long so whats the point. Who ever designed the new layout should grab there elderly family and send them into shop. Guarentee they would get scolded or the paddle.
Reasonable prices but didnt find the 2 advertised sale items. Many staff. We were there for about an hour...was never asked if we needed help. The store has versatile merchandise.
They had what I wanted at a price I could afford
Snippy employees. Outrageous fluctuating delivery fee
The management at this location do a good job at keeping this store very clean.
Menards General Manager in Ottumwa IA denied me access to shop in this store even though he was made aware that I have a medical condition that exempts me rim wearing a mask.The MOST disturbing thing that happened while we were discussing the Menards policy is that he physically REMOVED part of his mask to COUGH with about 4-5 other people in relatively close proximity. When I said something about it, he said it was a reflex to pull his mask down when coughing. UNBELIEVABLE.
I asked for what I wanted and they found it for meI was in and out of check out fast.
Great for getting building supplies etc.
I did not appreciate your store violating my Constitutional rights by trying to force me to wear a mask that is more harmful to my health. Yes, I can take my business elsewhere and rightfully I did so. I will continue to take more customers with me as well. I do not want you or your Communist business in America you have been deemed an enemy of the state.
Great service! My experience with the help I received in Ottumwas Menards made my questions a reality. Thank you
Be better if i didnt have to wear a mask
Ridiculous you require face masks. Guess I won’t be shopping at your store. Tyranny
Got what I needed with no hassles or waiting
Loved the kitchen set ups was about to drop 10k but then they were rude to my friend with asthma who wasnt able to wear a mask.
Very poor quality materials. Not up to building standards. Warped lumber, broken trusses, always have to check loads for right amount. There are better lumber yards in the area. And cheaper.
Very friendly staff and helpful thank you for all you do
Always a good place to shop. Associates were very helpful.
Great store but sometimes the staff is to busy talking to each other to help you.
Great quality products and service. Will be back.
If their prices were cheaper it be definitely 5 stars. They always help if you need it and if they cant find it theyll usually call someone. Bathrooms are kept cleaned. The whole store is kept cleaned I hardly see any trash. Cashier ask most of the time if you need help loading items up. They have quality items with a nice price tag. But theyll will most of the stuff you need.
Excellent halloween selection this year.
It has just about everything you would need and good mark downs in every department. Could use more help. Hard to find help. But when you find them they know the department well.
Nice clean store and I like the fact that the bathrooms are by the entrance and very clean. The employees could use a little more training on where items are located
You get what you expect to get, no surprises.
Love this store, but wish more check outs were open.
Great home store, but have issues with outs on items.
Staff was helpful and friendly as long as you follow the rules