The staff at this Visionworks was very friendly and knowledgeable. They explained all parts of the exam and assisted with my benefits and picking the perfect pair of eyeglasses. I was also told my glasses may take 2 weeks to come in but they were there in 2 days. Melanie assisted me with my order and made sure I understood all of my options and what my benefits cover. I highly recommend this location.

Not sure why this location has such bad reviews. I received nothing but great service from friendly employees/doctors and treated with respect from start to finish. Kelly, the Assistant Manager, had an especially cheery disposition and really had a personal touch when helping me pick out glasses despite the fact that I don’t really think that’s her job. This is not nearly the closest Visionworks location to my home but between the customer service, selection & price, it is worth the drive!

The doctor was very condescending and dry. Told me my daughter doesnt need glasses even though her vision is blurry. Do not give your money to this place!

I just switched to this Visionworks after going to another place for many years. I was utterly impressed with the customer service. Everyone, including the doctor, was so friendly and easy to talk to. After I had left, Kelly called me to let me know that my particular prescription of contacts was on back order, so she ordered 4 boxes of samples for me. Super super friendly! I’m happy I found this place!

Great experience. Theyve got everything you need and the staff was very patient with me as I was trying to figure out what lenses not only worked best for me but looked good on me as well. Big thanks to this team!

Amazing customer service. Loved the attention they gave me. Will recommend to my friends.

Throughly enjoyed going and using this VisionWorks, all the staff was super helpful and virtually no waiting around or slow work. Very fast, easy and helpful.

Super awesome service, very fast. Super friendly staff!!! Kelly, Kim, Alexis, Cayla, Laurel, Dr. Menconi, and Melanie are super kind !!!

Very kind and helpful staff! Super quick service and my optometrist talked to me about Star Wars. Win win!

Representative Kelly was rude and impolite. Talking over me while I am still speaking. Instead of explaining as to why they can’t put progressive on the eye glasses she just told me that the employees that done that was no longer employed there.

Had an eye exam with my family everyone was very helpful and knowledgeable. They got us started quickly and the girl in charge of dr testing very nice. Kelly and Alexis were very helpful in helping our family choose glasses and make the most of our insurance benefits. Not sure why the bad reviews very obvious it’s people who are not follow rules or want something for free this store is top notch we will be back

Service was fast and smooth, staff were friendly and helpful. What else can I ask for?

Extremely polite staff willing to go out of there way to help provide excellent service. Will always continue to come back to this store.💕

Made an appointment online and filled out all the documents. Went to my appointment and everyone there was very helpful and professional. Kelly did an amazing job helping me with my glasses and answering all my questions. Kelly was very professional and helpful,she is a great asset to the store.

I purchased glasses twice from your Oswego store and both have cracks in the lenses.....

I made an appointment and also confirmed via email. I guess because I didnt answer my phone to confirm as well they cancelled my appointment after waiting 4 weeks for this appointment. The girl in the office claims its their policy. Wouldnt you think that would be in the web site as well. Must confirm multiple times and sit by your phone for us to call. I will never go back there again and neither will my wife and kids.

Amazing customer service very organized and the Dr was so nice and good this visionworks needs to train other locations especially the fox valley mall one that place is a total mess thank you guys.....

If I could rate them lower I would. The staff here are very uneducated about their own company and oblivious to facts and uneducated regarding HIPAA requirements.

I had a 10:00 am appointment today. When I walked to the door all of the lights are turned off and the door was locked. There was a sign that stated covid hours were 11:00am to 7:00pm and their website says different hours. It was 9:58 and there was no one to be seen so I left. When I called a girl answered the phone and said she was on her way to open and I could be seen shortly after. By this time I was already home and will be looking to get my eye exam somewhere else.

I had such a positive experience w/Dr. Menconi who was very patient, he took his time w/me and I didn’t feel rushed. Kelli was awesomely wonderful as well w/her knowledge of how my plan works and the best features for my eyewear. I definitely recommend this store for all of your eyewear needs. 😃

I had my glasses made at this store and the prescription does not seem correct. I called to see if I could get an appointment to check the lens to be sure the prescription was put on correctly and the girl who took my call told me I have to go back to my eye doctor. It would only take a few minutes for them to do a quick exam on my left eye to be sure that my prescription was correct but they just send you back to someone else and dont address the issue. The girls in this store are very rude on the phone. I spent over $500.00 for my glasses and this is how they treat their customers. When I first called the store to get my first appointment just to choose my glasses they lied and told me that they didnt have any appointments available for over 2 weeks and then I got on line and found an appointment for 2 days later. While I was in the store I heard one of them on the phone telling another customer that they were booked for over 2 weeks. I think the corporate office should start paying attention. To whats going on at this location. I would not advise using this store. Iam going to report this store to Vsp as well after reading all of the other bad reviews on lenses not being correct.

The doctor I saw was great last year. Decided to go here again for contacts.I work as a dialysis technician and work minimum 12 hour days. I’ve missed the calls from them when trying to get more information for my appointment. I’ve called back SEVEN TIMES TOTAL in the past week. After being on hold for 20+ minutes each time, I’m no longer going to my appointment. I can’t even get ahold of them to CANCEL it.They have sent me the form to fill out THREE TIMES and still say in the voicemails I need to fill out the paperwork. I don’t know what’s going on over there now, but I’m furious. It’s disappointing because the doctor was so nice. Don’t know if there’s new staff or not enough staff. Either way, horrible second experience

Alexis was wonderful from the moment we walked in. Great customer service from all staff.

Everyone was so professional and very nice. Especially Kelly .I would definitely recommend them to my friends and family⭐️⭐️⭐️⭐️⭐️

Was on hold for 35 minutes. A call center answered the call and could not assist. Trying to help an elderly woman that was told she had to have an email sent to her to fill out forms electronically. She does not have an email address. Ridiculous that we were on hold for so long to not receive any help. Even more ridiculous that Visionworks doesnt take into consideration that not every customer has an email address or can sign up online.

Terrible customer service. Had to have my eye exam redone after receiving the wrong prescription. A year later I show up for my eye exam and was told I couldnt see a doctor because I didnt fill out a questionnaire online and they couldnt have it filled out in person. The customer service rep was condescending and told me they tried to contact me but I received no calls or messages. I will not use them ever again. If I could give zero stars I would have.

The employees were very attentive and answered all my questions. I worked with two of them, both of which were very helpful/knowledgeable. Dr. Menconi was also very nice and conversational. The exam was super quick, and I found some unique glasses that Im super excited to receive in a few weeks!

Worst customer service ever! They dont answer the phone. I reached out to customer service about no one answering the phone and the representatives response was keep calling until they answer. I cant help you. When I finally got a hold of someone at the store. I was told by the associate Kim, that she couldnt assist me because she has a customer waiting. My glasses arent even right, but no one will answer the phone or help me correct the problem.

They canceled my appointment without notice after I took time off work to go and didnt find out until I arrived. Had to schedule 3 weeks in advance to even get an appointment and received a confirmation of the appointment 3 hours prior to going but they said the online and text system doesnt sync with theirs. Was told the manager double books appointments and nothing they could do about it. Customer service was awful as they were very unsympathetic to wasting my time due to their screw up. Not the first time Ive had issues at this store. Thanks for wasting my time and money!

We have been waiting for my sons glasses to come in. Finally today(may 27) they arrive at the store. lady said she is out of shipping labels for overnight so I can come get them or have them ground shipped(5 days). I said I would come get them, my son is having migraines. She says we can come on Monday(Jun 1) also 5 days from now! I said I need them sooner. She replies with they dont have room in the schedule for a curbside pick up, as they will be with other customers. Guess Im not priority anymore since they already took my money!! Will not bring my other 4 children in to this place..we will find a doctor who treats all their patients with priority. Cannot review their glasses since we cannot get them in a timely manner.

The service is very good all the way from the front desk to the optometrist. Thank you Rachael fro making my mom feel so comfortable also for making her laugh. Thank you Doc. Michael for all of your kindness.

Got my order wrong and now I have to pay and extra 50 for there mistake and wait for my glasses again. Been waiting almost 2 months for a pair of glasses to be made

I would go somewhere else rather than here for lences...too expensive and they dont except coupons either so whats the point.

My sons contacts were sent to our house in separate boxes. His left eye contacts were sent and they were fine in one box. His right eye contacts was sent separately in another box and there was no contacts in that box. When I called the company, vision works in Oswego, Illinois they said if we don’t have the box then we will have to buy the contacts again! They are very rude, and need to work on their customer service skills! I will not give another dollar to this place! I also asked to speak to a manager and have not heard back from this company!

We had a bad experience here, arrived 5 minutes ahead of our eye exam and there were 3 other families there who all seemed to have appointments at the same time? We were directed to different corners of the store to keep everyone distanced but there is limited seating. I was feeling bad for the employees because a few very rude customers came and went while we were waiting, but they also were not at all friendly or helpful or proactive so not sure which is the chicken and which is the egg there. We had our initial checks after 20 minutes or so (not too confident in the cleaning that was given to this machine which you press your entire face up against by rubbing the rim with a tiny little 1 inch sq alcohol pad but we had our masks so I didnt say anything). After that we were returned to the waiting area. My 6 and 2 year old were very patient but when we reached the point that wed been waiting an hour after our appt time and I was listening to the employee explain to an elderly man why she couldnt help him because 15 minutes are allotted to each patient we walked out the door and will find somewhere else for our vision care needs. Visionworks has the air of a poorly run business where customers and employees alike are unhappy to be there. Oh, one more thing - the phone rang for at least 30 minutes straight while we were waiting. So yeah, if that was you calling, youre right, they dont answer the phone!

I cant speak for their glasses or their Physicians. However their customer service sucks. Made an appointment, showed up for the appointment, and was told Id had no appointment. My time is valuable. I cant be waiting around for other peoples mistakes.

Optometrist (didnt get his name) was extremely thorough. Rachael (support staff) was thorough, personable, and professional. Pricing is what you would expect

I had the best experience at this Visionworks, they have the best customer service and they are so nice and helpful. They have such a great variety of glasses and different designers. I am glad that I made a decision to get my exam and glasses done here. I would recommend it to everyone! Thank you to Maryam and Teresa, they were so nice.

Went in today the lady was not helpful at all. very rude not listening to what im asking of her to do. I will never go back there to be treated rudely. Dr was nice though i will give it that.

The doctor was fantastic. The attendant was patient & diligently helped me find the best frames & the best price. I went in expecting a headache, left in under an hour! Amazing.

I booked an appointment online for my wife. She was told because it was booked online that they were double booked for her time. Staff was extremely rude and almost purposefully unhelpful.

I got my glasses from Visionworks Oswego and I love them! The quality is very good, and the shipping was super fast. The staff is very friendly. Niveen helped me place my order and customize my glasses, and Teresa helped me track my order all the way until I received it. Overall, great service. I definitely recommend Visionworks Oswego.

I really had a great experience with them, their service was perfect. The staff did a great job especially Mariam and Teresa. I would go back there for sure.

I would love to pick up the glasses I ordered but the store closes early ...this is my third trip. Some people work past 6:30p - and why do your store hours say 8pm ?

Had an eye exam and got new glasses. Teresa and Maryum were a tremendous help and were able to answer all of my questions! Will definitely be going here from now on for my eye exams and frames!

Would highly recommend! Staff was very friendly and knowledgable. Dr was kind and informative. Wish I had come in sooner.

Had such a great customer service getting my eyes checked and getting my new glasses. I would recommend it to everyone! They have such a great staff, thank you everyone and thank you to Maryam who helped us through the whole appointment!

This establishment has the best doctors and customer service I’ve ever experienced. The staff, Maryum, Teresa, and James, were very helpful, Courteous, and patient with me. They have a wide selection of frames to choose from. I have recommended this location to friends and family.

Went here instead of our regular eye doctor out of convenience because my daughter was home on spring break from college; and they could get her in quickly. There has been nothing convenient about it. I finally have received her contacts...2 months after ordering them! They are not a special prescription! Zero contact from VisionWorks. The only contact we had is me going in the store multiple times only to be told they werent in yet. Each time I was told the manager would call myself or my daughter with an explanation. NO ONE EVER CALLED! 2 months later we finally have the prescription and still no explanation why this happened so it will not happen to anyone else! Had she not ordered glasses as a back up, she would have had nothing! Her glasses were supposed to be backup, not daily wear! Vision Works is not cheaper than my regular eye doctor and there was definitely no convenience to using them. We will NEVER use this company again! Oh, the manager did give her multiple bottles of free contact solution for her trouble. Gee, thanks! Perhaps you should work on training your staff instead so no one else ever has to go through this.

We called ahead to ask if they have XXL frames for my spouse who is a 72 man with a very large yet proportionate face to his body. They lied and said they had a large selection and that we should Come on down. So we came and we nt within 10 minutes. No one offered to help us and their xxl large selection was literally 5 pairs of the ugliest glasses ever and they werent even xxl. They were just extended wide. Completely unprofessional and a waste of time and gas.

I don’t know how this place has anything over 1 or 2 stars the customer service is absolutely terrible. First they can’t book and track appointments to save their lives apparently i got several calls saying i missed my appointment while i was there lol and then a few days after i was still getting texts asking to reschedule. then i have my exam i pay and order my glasses. i was told there was a 7-10 day turn around. After not hearing anything i reached out as there was no call or text with any updates like i was told there would be. i continued calling each day i was told not here yet someone will call with an update... there was never a call. i reached out to corporate via IM and had them call the store only to find out my glasses where broken in transit. as of the time of this review i’ve still not received a call from the store to let me know 1 they were broken and 2 when i can expect them since they needed to be repaired...i will never ever do business here again and i advise you not to as well!!!

This location is by far the best! The staff is amazing. Maryum and Teresa were super helpful. I highly recommend visionworks.

This place with no doubt, is the best place I have visited to get my eyes checked out. When I was served by Mariam and Niveen. Fast, precise, and helpful. I am very picky when it comes to eyewear, and they give me their professional opinion in to what works best with my face structure. Very knowledgeable and nice.

Everything is done with ease. Personalized costumer interaction bear resplendent results. Michael made it a wonderful experience; The staff here is very genuine.

I loved it there.. it’s an amazing place and very nice people.Especially Mariam Sayaj ❤️ She was extremely sweet

Great service, competitive pricing and the quality is good. Would definitely recommend the store at Fox Valley

I was taken care of by Maryam Sayaj, she is really sweet and nice. i love going there to get my eyes checked out. picking glasses with her is really fun, she makes me and my son very happy and satisfied whenever we go. Thank you Visionworks for hiring such amazing staff. cant wait for my next visit, i recommend it to everyone.

Best place to get an eye exam in the area!The doctor is outstanding, the staff was super helpful.

Doctor was outstanding with my son .. i loved it ... and the front staff some was horrible and some was nice ... they rather carried they own conversation than to attend to the people that was in the store .

Great service, and great team to deal with. They are highly experienced and knowledgeable. Got my self and my kids each a pair of glasses and Dr. Menconi such a great doctor.Maryam and Teresa are great! Thank you.

The doctor was great, the sales staff was so helpful.Had a great experience at this location

I went to this location and was very pleased to work with Naveen.She made sure that I got the best vision care possibleWill definitely be going back🥰

The experience was great, they gave me all the information I needed and was very helpful

Great place, very clean, staff was very niceI definitely will comeback again ☺️☺️

I had the pleasure of meeting your excellent Dr. Michael Menconi on a recent flight. He and his wonderful wife overheard a conversation that I was having with another flight attendant. I was discussing what a horrible experience I have been having with my eyes (glasses and contacts). Dr. Menconi immediately spoke up and asked if he could offer any information to help, explaining that he was an eye doctor. He was extremely knowledgeable and offered as much help as he possibly could. He shared information that I should have when seeing a doctor near my home. He gave me information and his time without any expectation of anything in return. I was so impressed that I will not be going to a doctor near my home but will be flying in to see Dr. Menconi. I am confident that I have finally found a doctor that can help me. He and his wife are genuinely kind and caring people. Dr. Menconi is a doctor worth traveling to see!

Michael is an excellent doctor! Made me feel comfortable and he demonstrates genuine compassion. But the staff are not so great, its been longer than a month, Ive called three times to see if my contacts have come in. And still not available. That is terrible. They are already paid for too. And I really dont understand that they suddenly have to reorder them on a Monday and theyll magically be ready for pick up the following friday...why didnt they do that a week or two ago? I think some of the stuff needs a bit of re-education on a few things.

Oswego visionworks is the best place for glasses!!I was able to get a great deal on my eye exam and found some very nice frames.I highly recommend this visionworks

Really terrible service, if I could rate zero stars, I would. The glasses they made were so far off what my Dr prescribed, he actually wrote them a scathing letter when he saw them. There are much better places to get your glasses, check around.

I don’t wear glasses; but if I did, I’d get them here. Good stuff

Excellent service, professional staffBest place to get an eye exam

Best place to get your glasses

Great place to get contacts or glasses

Great customer service i was very satisfied w all the help and guidance they gave me throughout my visit. Maryam & teresa and naveen were very helpful. i would for sure go back :)

Excellent service, professional staff, trustworthy Doctor !! I shopped around 6 different eye places this Oswego location I highly recommend

Good customer service, very knowledgeable Maryam sayaj she was really nice and very polite 🙂

There was a worker there Mariam Sayaj she was very helpful 💛

Great service and very friendly staff

Great experience and service!!

The staff is very friendly Teresa is an excellent person and the doctor also really tried hard with little English and finally I got a good prescription, I really recommend the special they gave me, it was very good and the place was very clean.