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GameStop
2948 US-34, Oswego, IL 60543, United States
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GameStop

Comments
Jy
Review №1

Good customer service and they usually have what youre looking for or the option to order it online

Sc
Review №2

This location is great and the manager is very helpful. It really is too bad that corporate GameStop sucks so bad. I hope the new BOD gets this place in shape from the corporate level.

Si
Review №3

I needed to go to GameStop to exchange a game I bought on the website that arrived damaged. The guy who helped me was super nice and it a super easy experience to exchange the game. I would go out of my way to that game stop just for the customer service in the future.

Ti
Review №4

This is one of the few game stops that is friendly and wont talk down to you when youre choosing out items.

Ba
Review №5

Nice staff. Helpful. Used games are a bit overpriced. Dont have much in-stock for older systems like Wii U or the 3DS.

Ro
Review №6

Was visiting on leave from Fort Carson. Wanted to get a big gift for the younger sister I never see. The worker refused to sell a switch unless he bundled it with 100 dollars extra of merch. I had to buy two screen protectors to get a switch. Worst customer service I have ever experienced. NOT MILITARY FRIENDLY. Also got NO discount for bundle

Jo
Review №7

Very friendly and knowledgeable staff. They have been very helpful every time I visited them.

Br
Review №8

Was greeted right away from the moment I walked in, and helped right away too with an exchange. There was no hesitation from them in helping us and they made sure we left completely satisfied. They definitely took care of us which we appreciate since the xbox one controller we had was less then a month old, and started having issues. Thanks guys!

Th
Review №9

Covid review. Store offer pick up orders at the door. And had signs regarding masks / social distancing prominently displayed. Limited to 5 customers at a time. Customers were properly wearing their masks. I bought a *new* Switch game. However the cases were opened and out for display. The game cards themselves are stored behind the counter. So your *new* game has been opened. Which isnt a huge deal but a bit odd and not the best if its a gift.

Gr
Review №10

I love this GameStop. I always come here before going to the movies AMC.

Ty
Review №11

Great customer service positive vibes

Om
Review №12

I have always had great service here. They’re pretty organized and respect their employees.

jo
Review №13

Super duper awesome store.....always enjoy these guys and gals....always find good stuff there.

Ge
Review №14

Nice employees. Helpful

sa
Review №15

Staff always very nice and willing to help.

Ca
Review №16

This place is awesome. The staff are polite and conversational, great people that almost feel like friends from how often Ive been to this store. The store is always clean and organized. With everything clearly labeled, I can find almost everything I need without assistance. If one needs help, the staff do a fantastic job with assisting and can find what youre looking for quite quickly. Contrary to popular belief, brick-and-mortar game stores are not struggling and always have at least one other customer in there each time I visit. The store was packed when the latest Pokémon game was released. Whether youre there to pick up a new or used console, a game, or just chat with some other people with the same interests, you wont be disappointed. Needless to say, Im definitely going to be returning to this store as often as I can for the things I need.

Sh
Review №17

The skinny long hair kid was super nice

Jo
Review №18

Great customer service

wo
Review №19

Large collection for Xbox, Play station, PC, and handheld games, but they had displays up for games they didnt have in stock.

Je
Review №20

Always love going there Jeff is always helpful

Am
Review №21

Cool looking spot

Ca
Review №22

I sold some old game stuff my kid didnt play with anymore, and they gave me a reasonable amount in store credit. They offer less if you want to get paid cash.

Th
Review №23

If I need anything associated with video systems or games its my go to placeConvenient one stop shopping

Da
Review №24

99% chance if you bring your kid here they gonna want something.

Do
Review №25

I wish GameStop would have older games in stock. Other than that, we took my grandson to the one in Oswego. He hadnt been to a GameStop in a while and was very happy with a fortnite dragon and a yu gi oh trading card set for his birthday!

Jo
Review №26

The selection is great, store is clean and the employees are always helpful and willing to go the extra mile for customers.

Ma
Review №27

Great customer service

Ro
Review №28

Two employees, each working on extensive trade ins. Waiting for over 10min to check out with a single game without being acknowledged. Update: in and out of target next door in 5min and for a dollar less after gamestop employee said they were both too busy with trade ins

Re
Review №29

My son loves coming here.

Li
Review №30

The staff are very helpfull and honest.

Ti
Review №31

The staff is amazing here! They are incredibly helpful and knowledgeable. Ive never had a bad experience here.

Hu
Review №32

Good customer service and good selection of games to chose from

Je
Review №33

I rarely, if ever, give a publicly negative review but this location has some terrible customer service and it needs to be said. Some staff have been inappropriately/unapologetically rude and condescending over what should be simple transactions, and lack knowledge over store events and policies (have given out inconsistent information).Very disappointed. Not what retail should be. Will not be returning.

Co
Review №34

Good variety. Great service. I sent a preorder there and it was ready on release day.

Ch
Review №35

Great store, the staff are helpful and knowledgeable, the store was clean and I would come here again no doubt

do
Review №36

Best store manager around!

2k
Review №37

Game stop is by far the only game shop that low balls people just because there brand is well known....everybody who sees this take your business to Disc replay great deals on used games whether your buying or selling

Ka
Review №38

Didnt have what went there for

Ja
Review №39

Im Sure this is a nice place but havent actually been inside.. Yet! Lol

Li
Review №40

The employees are great!. Super helpful??

ke
Review №41

Very good customers service and great price on New game

Am
Review №42

Always helpful employees who help a mom out whos looking for gifts for her kids! thanks guys!

Je
Review №43

Jeff is the most friendly employee there. Made me feel at home.

ma
Review №44

The young man held the game I wanted for a short time so I could pick it up.

AY
Review №45

They were pretty helpful and friendly here. I worked with Cyle and Ryan, and they were both really chill.

Va
Review №46

Eh... you know the deal. you wont get much for used games. Buying used games only saves you 5 dollars sometimes. But there are nice employes.

Jo
Review №47

Great place to get your games and gaming gear.

Ke
Review №48

Best gamestop I have been to. Didnt get hounded right when I walked in

Da
Review №49

Got an email to rate my experience and this is what I get back.Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Well since they only want positive reviews on there site Ill leave it here. This gamestop needs improvement, a word of wisdom for who I believe was the manager there when you see 5 diff customers waiting in line . Open the 2 register and help out dont just stand there. Not a big amazon buyer but with this being a 3 experience like this at gamestop may start purchasing my DBZ figures online. For sure after this I will take my business online I will no longer step foot in a gamestop

Ai
Review №50

This place is always my go to place to buy anything video game related

Pe
Review №51

My local Gamestop everyone is always very nice and helpful I stop in here about once a week to see what new collectables they have. Wish they would get a larger ThinkGeek area but overall great store.

JM
Review №52

Customer service is great but not just this store all stores are Jews when I comes to trade ins

Ch
Review №53

Put product out that isnt physically in store, only for order which is not labeled anywhere. Rude and disrespectful to patrons. Very unorganized team in here and it seems when there is a rush of people in the store they lose all concept of customer service. Advise visiting other gamestops.

Fr
Review №54

Very good employees and staff, cooperative, and great service!

Wi
Review №55

The customer service is great but they are Jews when it comes to trade in.

Ra
Review №56

Its ok. Service during times can be slow. Game price trade in are laughable.

Ma
Review №57

Good service. Lots to choose from.

mi
Review №58

Helpful staff

Ga
Review №59

Really great customer service and employees are fantastic. Always go here for my gaming needs.

in
Review №60

Get your games here folks, nice employees and very helpful and knowledgable! ChirpChirp!!

Ti
Review №61

Jeffrey is the man, he got me and my boyfriend signed up for the procard and he is always tellin us a about new games!

Al
Review №62

Really fast and good services.

G
Review №63

Great storegood selection, good prices.

Gl
Review №64

Good but could be 5 star

Na
Review №65

This place is amazing to go to

Sc
Review №66

Hot what I needed

Mi
Review №67

Awesome service, pleasant staff!

er
Review №68

They have helpful employees

Le
Review №69

Good game selection.

Je
Review №70

Great customer service!

Sh
Review №71

I like this place a lot because it gives me all the games I am looking for

MJ
Review №72

Great help

De
Review №73

They had every old game

Jo
Review №74

Its cool

Le
Review №75

The worst gamestop

Be
Review №76

More pricey than other stores that have same games.

CO
Review №77

Great service

Hu
Review №78

Employees made it a bad experience not friendly at all, will go get my xbox one elsewhere.

Me
Review №79

Very polite and efficient

Be
Review №80

THE ZELDA OCARINA 💖💖

Da
Review №81

Knowledge people

C
Review №82

Staff is great

Ja
Review №83

PC master race.

Ky
Review №84

Friendly staff

Da
Review №85

The associate who assisted me was able to answer all of my questions. My problem is more with how gamestop handles things as a whole. Upon purchase I was almost charged full price. I advised the game is on sale. I just saw it on the website. They then went back and saw the sale add and changed my price in store which seems a bit ridiculous. Why wouldnt it show in their system as on sale? How many people have been overcharged in the past? Just a bit fishy...

Ke
Review №86

YEET

Information
10 Photos
86 Comments
4.3 Rating
  • Address:2948 US-34, Oswego, IL 60543, United States
  • Site:https://gamestop.com/store/us/il/oswego/4804/oswego-commons-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 630-554-6450
Categories
  • Collectibles store
  • Cell phone store
  • Video game store
  • Electronics store
Working hours
  • Monday:12–8PM
  • Tuesday:Closed
  • Wednesday:7AM–10PM
  • Thursday:10AM–8PM
  • Friday:11AM–6PM
  • Saturday:12–8PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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