Wonderful experience. Chuck was very knowledgeable and easy to work with. There was no pressure. Highly recommend
This mattress store was legit. The salesman was interested in getting us the best for our money, not making the most off of us. His integrity was apparent immediately. They don’t make commission so he’s not trying to up sell you. He spent time and made sure we understood mattresses and our bodies response to them. Chuck was THE BEST. So happy with purchase, warranty, delivery service and exchange policy!!!!!
The experience was better than expected. Buying a mattress can be intimidating. But Chuck at the Oswego store was recommended and he was great. Walked me through the options and we found a good one. I look forward to delivery!
Chuck the manager is a great guy! He always goes above and beyond for his customers. The products at this store are wonderful, too! I recommend the Tempur-Pedic ProAdapt in medium....you will be amazed!
I walked in store,told salesman what I could afford and mattress had to be durable as warranty from store and manufacturer! The sales man! Sharpen his pencil and work with me. I spent a little more, but got the best bang for my buck, as a senior thats what counts! Sales man gave 411 on eta of mattress and to notify me when mattress was ready to be delivered! Good deal, good salesmanship good results for me and American Mattress!
The salesman Chuck is one of the most honest salesman I have ever met. You can tell he is not trying to just sell you a bed but actually help you buy one.
Our sales person (Chuck) was very informative. No pressuring sales tactics. Great deal on an awesome bed. Even more kudos if delivered on time!
Life time customer. Chuck was amazing won’t take my business elsewhere.
Chuck is amazing! .I can’t wait for my new bed!Service was excellent and I got the perfect mattress with Chuck’s help. Great store!
Wonderful experience at the Oswego location. David has excellent people skills. He treated us like we were old friends. I would buy and probably will buy from him again
Very easy experience from start to finish! No high pressure sales tactics 👍🏼
Chuck was the perfect person to help select the best mattress set for us and have it ordered and delivered far sooner than we had any right to expect. His guidance, willingness to help us in a stressful time and expert follow up to ensure the delivery stood in bold contrast to other providers. Furthermore, the mattress set is wonderful! I highly recommend American Mattress in Oswego!
Pat was very informative on selecting a mattress that was fit for me.He spent time with me to make sure I was happy with my choice.
We Enjoyed shopping for a mattress here, we learned more than we expected and were encouraged to try out and compare multiple mattresses and picked the best comfort and support for our body types. Also pointed us to the best and most economical one instead of trying to up sell us unlike the other stores we shopped in
Mr. Charles Challans gave us very good advice and took his time with us on the various mattress choices. What was outstanding he didnt try to upsell us, allowed enough time for us to make our informed decision..
Very personable and helpful! Great people, will buy from them again and again!
My husband and I have been looking for a great bed for a couple of years. We are picky because a great night’s sleep is so important. Johnny W. At American mattress was the BEST! He took so much time with us and listened to exactly what we wanted and he was a very informed guide to direct us to our perfect mattress. We are so happy and excited to find a great bed.
Knowledgeable sales staff (not on commission). Fast delivery. Highly satisfied.
Chuck was very helpful and friendly! Cant wait to try out my new bed when its delivered in February!
A great experience with the most honest salesman ever. He listened to what kind of mattress we are sleeping on now and showed us comparable, but more current mattresses. He also took his time to make sure we understood the construction and make up of these mattresses. He was very kind and considerate of what we felt was necessary and did not try to sell us something that we did not need. This was a great experience at a friendly store! We got great mattresses at a great price!!!
So happy with our new bed purchase! Johnny W. was really helpful and knowledgeable. I highly recommend him at American Mattress in Oswego if you want a great bed at a good price. You will be happy you stopped in.
Great service and deals.
I couldnt be happier with the excellent customer service that the Oswego store provided. There was a delay in shipment of the mattress that I ordered. Because they werent able to deliver the one I ordered, they upgraded the mattress at no cost to me. Then the manager drove to the store picked it up and personally delivered it to me. I would highly recommend this store !!!
James was very knowledgeable, professional and courteous. I was very happy to find an American made mattresses as well as purchase from a locally owned company . We have purchased from this store in the past and their excellent service made us repeat customers. From purchase, delivery and set up American Mattress is an excellent store/company to do business with.
Awesome, friendly customer service!
Thank you so much Johnny Whaley for all your help today! You took great care of us and helped us find just the right mattress!
Excellent service, Chuck did everything to help me out and give me a great deal!
Johnny Whaley was awesome, even during this whole pandemic he still made us feel like we were important and not just a number . We have purchased mattresses from American Mattress for over 10 years and wouldnt go anywhere else!!! Thank you again Johnny !
I walked into the Oswego location looking for a mattress but had no clue what I was looking for...Chuck was very informative and patient. Helped me find the best one that wasn’t the most expensive like most salesmen would. Needless to say I bought a mattress and can’t wait for it to get delivered!!! Thank you Chuck!
Bob was great. Very knowledgeable and friendly. I liked his easy going nature. Ended up buying a new bed here after checking out several other places. Bob is the king of come backs!
I had such an amazing experience at this place. Chuck was so amazing and so nice. He didn’t pressure me into buying a mattress like most people and he aimed to help me save money. I got the mattress that I needed and am very glad I walked into American mattress to look.
The sales person was very helpful and didnt try to get us to buy the most expensive mattress instead helped us get what we thought was most comfortable. It was actually an enjoyable buying experience.
We walked in ready to buy, after 5 seconds in the door the sales guy asked us what we were looking for. We said a hybrid, and he began to “instruct” us as to why almost all mattresses are hybrids. It came across as cocky and condescending.We went next door to Mattress firm and were greeted with a warm welcome and great customer service. Bought a 2500$ mattress 10 minutes later.3/9/2019-roughly 2:30 pm
Very pleased with the experience at American Mattress! My salesman Charles was very friendly and helpful. I would definitely recommend them to friends and family.
American mattress is the place to go! We were in and out within 45 minutes and found the perfect mattress all thanks to Chuck! Highly recommend!
Great experience. Great staff. Very knowledgeable.
Needed an inexpensive queen mattress quickly for a guest bedroom. American Mattress memorial day sale was just the thing!!
Blake Las, the sales person that waited on us was very helpful, knowledgeable and friendly. Next time I need a bed I will come back here. Thank you Blake
Salesman Tony was very friendly and professional, very knowledgeable as well! After his clear explanation of the Tempur-Pedic Adapt mattress, I purchased it! I am sure I will enjoy it. I will definitely recommend American Mattress Oswego Store to my friends. The service was excellent.
Outstanding experience at the Oswego store. Chuck helped us pick the perfect mattress for our budget. This guy knew everything and anything about mattresses. Plus he was a bunch of fun to talk to. We never felt pressured and ended up with a fantastic deal on what couldve been an expensive purchase had Chuck not steered us in the right direction. Honest, up front, highly educated on his product and really made the whole experience alot of fun. If your in the area and need a bed go check this place out Hopefully you have the same experience we had.
The gentleman (Steve) was awesome. He listened to our needs and helped us choose the mattress that we wanted. He did a great job, no pressure and made sure we were comfortable with our decision. Very friendly and kind.
Charles was very kind, helpful, attentive and polite. Great disposition! Thanks Charles
Great customer service and family owned so way cheaper than other places. Had a great experience. Our salesman, Bob, was very helpfull!!!
I walked into American Mattress store in Oswego, Illinois and was immediately greeted by Blake Las. He was enthusiastic and pleasant. Blake asked a series of questions and did not interrupt, he answered all my questions and was very knowledgeable about his products and competitors products. Furthermore he and the store owner (Frank) have a very good working relationship and made my time spent in the store pleasant.I purchased my daughters bed at this store because of the quality of the product and more importantly the professionalism and kindness of Blake Las and the owner Frank.Ill only shop at American Mattress for bedding going forward.Thank you for a pleasant experience.Steven
Friendly sales person very informative answered all questions, very patient and not pushy,, locally owned company
Chuck the manager was very helpful, not pushy . Very nice guy, would come back and will send referrals . Thanks Chuck
Chuck was so very helpful. He helped us find exactly what we were looking for.
Chuck was awesome, very informative, he takes pride in his work, and enjoys what he does and it shows!! We definitely will be telling our friends and family about Chuck and sendings them his way!!!
Sales manager was more than accommodating and knowledgeable. Will definitely buy from him and American Mattress in the future.
Bob was very nice, gave us an amazing deal. Me and my wife got the mattress we really wanted at a reasonable price.
Friendly, honest service allowed us to pick the right mattress and the right price!
I had very friendly and helpful service from Charles Challan
I met Chuck and he gave me a great deal on an awesome serta mattress. Got pillows too!
Worst customer service ever. Quality of products substandard to say the least. Last time I will ever purchase from this company.
Told me he had what I wanted over the phone just to get me to drive there and order one. Maybe there was meth in his vape machine
Awesome customer service!
Friendly and helpful.
Had a great experience
Excellent service!!
Very helpful