As a girl it can be the worst going to car places if you know you know. Not here, these guys were awesome. Even stayed after they closed to help me when my car wouldnt start. New manager Adam is great. Had my car ready way faster than I anticipated and kept me updated.

Service is always great. Great customer service.

These fellows have always done us right. Weve gone to them a few times and they are knowledgeable, helpful and their prices are reasonable. Highly recommend them.

This is a awesome place. The people who work here are cool and very helpful. Thank you guys for the help with my Acura 🙌🙌🙌🙌🙌

They started off alright but then they wanted to argue with us about the tire that needed to be fixed saying it wasnt flat. But I took it in to get the bead resealed the day before and it was still leaking. They tried saying it was a different tire and not the front left one which still had all the grease on it from the previous day.Then one guy also works for a towing company as well that we had to call ONCE and hes trying to say that hes helped us out 6 times. Very unprofessional and incompetent people. Not to mention an older gentleman that asked us if we left our previous residence to get away from the indians. Highly rude since were Native American ourselves.

Friendly staff. Good service.

Great experience this morning,got me in quickly and did job perfect and cheap.thx monro

Over price gouging completely ridiculous. They charge you 2 times the price for parts.

Needed emergency brake repairs as I was away from home. Roman took me in without an appointment and promised that my vehicle would be done by days end. The cost of the repairs made was reasonable and as originally estimated. Great job and very grateful to deal with honest, competent mechanics!!!

Our daughter is a student at Oswego and her older model car has needed inspections, oil changes and repairs over the past two years. In each case she received excellent service. We have found them to be very honest and willing to go above and beyond for their customers.

Loved it! Joe is wonderful, and he works with you. Gives wonderful advice and will help you learn more about your car. All the mechanics are great, props to their work and staying late. Thanks again!!

New update (10/22/20200: After a year of good service, it seems Monro is back to their usual ways of lying/not telling the whole story to the customer, not honoring coupons, and being dishonest. I was told I needed to have new wiper blades put onto my car to pass inspection so I asked how much it would cost. I was told $25. After reviewing the bil they were $25.99 with a $3 install charge for a total of $28.99 not $25. I tried to use a $14.99 oil change coupon and was told thats just for the oil and the filter would cost $13.99 on top of the $14.99 for the oil for a total of $28.98 even though it clearly states on the coupon, $14.99, oil and filter. I also needed two tires to pass inspection. When I asked how much these would cost, I was told $233.96 for the tires and balancing and mounting. They did not mention the $11.30 disposal fee. All in all, my bill was $38.13 more than what I was originally told. When we talk about the charges I was told there was nothing they would do about it and if I wanted my car, I would need to pay the bill. $38.13 is nothing for a business but a lot to an individual person, especially in the middle of a pandemic. I was 5 star happy a year ago and now I have to take my 5 star rating away.Update:I have gone to this Monro for years, only for the convenient location. Always had negative reviews about the manager. However, they have a new manager now, Joe. He is pleasant, doesnt over share about his negative work and personal life and flows up with the customer. I was SHOCKED with the positive experience I had with this most recent visit to get my tires replaced. They even threw in a free alignment. Joe was incredibly informative and straightforward with my questions. He called me to let me know my car was done, which NEVER happened under the old manager. I am hopeful that this Monro location is going to be offering better customer service. Fingers crossed because its about darn time! :) Thanks Joe!Old review (under previous manager):I was told they were behind even though I had an appointment. The appointment was for 1pm and I said I had to have my car by 3pm. I was told That wont be a problem. I asked them to call if the car was ready before 3pm and was told that they would call. At 3pm I had not received a phone call so walked to Monro to pick up my car. My car had not even been looked at. They didnt call, didnt make my car a priority even though I had an appointment, and were down right non communicative when I left the shop. The only advantage about Monro is they have cheap oil changes. I have been to other Monros and they were great. However, this Monro for over 5 years, has been terrible with communication and common decency. Even through a manager change, the way of business has been very poor.

Great staff. I was impressed with the extra effort.

Totally recommend. Unfortunately, we are 380 miles away and our sons truck had major issues. Matt/Joe were extremely informative and helpful in solving a major issue with the truck. Thank you very much for being helpful and honest in resolving this issue. Recommend highly. Your services were greatly appreciated!!

I went in about a month agora get my oil changed. I had scheduled ahead of time with their online scheduling system, but When I got in, something had gone wrong with the system and for some reason they hadn’t received my appointment, but they took care of it! The man there apologized to me and put me in as soon as possible and let me know how long it would take. They got my car in and out quickly. Very kind and very gracious folks, good service!

Great customer service. I always have a positive experience. Jesse did an excellent job working on my car.

Good enough for oil changes and inspections. Prices for other services are very high, such as brakes and rotors, but I would expect that from a chain garage. Id recommend coming here for oil changes and inspections but leaving the actual repair work for a local shop. Im sure they will do a good enough job, but why pay more than you have to?

The staff were exceptionally gratuitous and forthright with the assessment of my vehicle’s repairs. They treated me as a first time customer with the epitome of value and their priorities were to me and not the agenda to make bloated sales. I’ve often felt very accommodated with Monro, but this particular location exceeded expectations.

I set up an appointment on the website for an oil change and I did not have to wait to get the service started. They told me about a stabilizer link that had worn completely off, I asked to see what they were talking about and it was just hanging by the top bolt swinging in the breeze. They had the part available and took care of it. Friendly and helpful staff.

Not going to knock ratings badly because i have yet to have service done. However i did call well over a week ago to ask about tires and if they did the match if they are found lower (some do) well the guy i spoke to took my information, tire size, type, price i found lower and where it was found, he then said let him call someone and he would call RIGHT back as he wasnt sure. Here we are 2 weeks later, still no call back. Unfortunately; ill take my business else where for a place that actually seems to care because he definitely did not seem to care and probably honestly did not write my info down.

Excellent customer service by Joe! Super fast and excellent. All staff was friendly and helpful. Kept me in touch every step of the way. Great Job!!

Had a appointment at 2pm for 4 new tires and alignment, left it there with no ride came back when they closed at 6:00pm and still haven’t bought it in!!!😡😡 When I got there they finally bring it in! The manager asks me how’s it going while setting in waiting room, I tell him not very good!! The manager asks me if I would like to take the tire that I had delivered there from Tire Rack and be on my way. I told him he shouldn’t take appointments is they didn’t have the time😡😡💩management!!!!

Great service, awesome friendly fast service, cheap prices. New manager up front, hes great. Love coming here now again. Highly recommend..

The team here is awesome! Always friendly and informative. My entire family comes here and will never go anywhere else.

Went and got an oil change without having an appointment set up. They got me in super quick and everyone was super friendly. Highly recommend and they have coupons for a cheap high quality oil change!

I went to Monroe for an alignment and new tires put on my car. While it was there they broke my tire pressure sensor and put in an after market one they could not program. They told me to go to the dealership and have them try to reprogram the sensor they put on and if they couldn’t they would cover the price on the oem sensor the dealership installed and to just keep all the receipts. Now have the work done and brought in the receipts and was told they won’t pay for the new sensor and the install at the tune of $150. But they would pay for the reprogramming for $50. I will not be going back and I would recommend not trusting them with work that has to be done. They tried telling me the dealership lied about not being able to program the sensor they installed. Well that’s kind of funny how you can’t program it saying your machine is down and tell me to go to another Monroe that couldn’t reprogram it but you expect the dealership to be able to program it. I think maybe the sensor just isn’t compatible if Monroe nor the dealership can program it. Stay away from this place. I thought I was getting a good deal here but it ended up costing way more to have the work done there than if I had done it elsewhere after having to dish out another $200 for their screw up.

Ive never had a problem with these guys. Just make sure to make an appointment for your car - theyre busy.Edit: 2017 - I USED to never have a problem with these guys, but it has gone way downhill. The last few times Ive gone in have been nothing but headaches. Maybe they will turn around, but Im not planning on going back.

Super great service! I come to this shop for all my automobile needs. The guys at monro are really knowledgeable and friendly, plus the prices are very reasonable! Highly recommend!

Good deal

Came in for an oil change. Super fast service. In and out in about 15min. Great price, friendly staff! Will definitely be back for service on my vehicle!!! A+!

Joe is absolutely fantastic!!! He made a nightmare situation for me a dream come true!!! I only go to Oswego Monro because of the great customer service and unbeatable prices that I get! Thank you Joe and Oswego Monro for taking such great care of us and our vehicles! We appreciate that you stay even after hours to make sure it is done right and to perfection!!!

Absolutely fantastic repair shop in Oswego. Joe has been very efficient with advising of the problems and fixing the vehicle. I would highly recommend bring your vehicle to them.

This place is the best. Matt hooked it up and changed my oil in no time. He’s cute too. Definitely recommend coming here for all your car needs.

Took my truck there for annual inspection, I get a call saying that my truck is going to fail, that I need inner and outer tie rods on my passenger side. They could fix it and pass my truck but it was going to be 600$. I told them to fail it I could get the parts for cheaper and get it fixed for cheaper. I took it to the first mechanic who told me that both inner and outer tie rods look to be in new condition. Just to be sure I took it to another mechanic who also said the same thing, and passed my truck for inspection. Very disappointed with my service!! Clearly tried to scam me out of 600$, or they have no idea what they’re doing. They will no longer get my business. I’ve gone there for oil changes where they try to sell me extra luckily I know enough to not fall for it. Will not be back for anything from them!

Friendly and professional staff with services at a reasonable price. Highly recommend since they don’t push for unneeded repairs.

I had a very friendly experience at this shop! Customer service was excellent and they got my car in and out quickly, I was very pleased. The staff is wonderful and polite. I will definitely be returning for my next services!

They are professional and very nice.

The manager Ben, and all the mechanics are very knowledgeable, polite, and experienced at their work. They will not hesitate to find the best price for you and explain any repairs that need to be done in a very understandable way. They truly care about getting you back into your vehicle as quickly as possible, and are able to do quality work at a fast pace and affordable price. I wouldnt take my vehicle anywhere else!

TRAVIS THE MNGR.1

Great experience! We were in town for the weekend and needed emergency repair of exhaust system. Repairs were done within 3 hours, and they went above and beyond to get it done ASAP! Very friendly, knowledgeable, and accommodating!thanks so much!

Very happy with the experience at Munro in Oswego. Chris was a long way from home when his car broke down. They responded quickly when he called at 2:30 pm and took the car right back due to the emergency. The manager Bill did everything possible to get him back on the road that same day. Bill also went out of his way to make sure that Chris was able to get a car rental and get where he needed to go that night while waiting for the part to arrive! Chris highly recommends!

Cannot say enough good things about the guys at Monroe on East Bridge Street in Oswego! As a single mom, its always a concern that Im going to run into a dishonest mechanic more than willing to bleed my wallet dry. A couple of weeks ago, I had taken my 2007 Hyundai Entourage to a local competitor on W 1st St to take advanyage of their $99 front brake special. $500+ later, I was the only thing being taken advantage of thanks to the fine print. The competitior told me the back brakes needed to be done, but never hinted there was any urgency. Four days later, my rear brake pad blew off while backing up with my child in the car. I took it to the guys at Monroe. They were able to get me in the same day, fix the problem and even checked the competitions work for free. (I was told the other guys never made necessary adjustments before finishing the job. This wouldve caused me to wear my new pads down much faster.) Not only did they do an awesome job on my back brakes, but they also fixed the error the other guys made (at no charge). They took the time to check out a couple other areas I was worried about as well and give me fair estimates for the cost of future repairs. Thanks so much to the crew at Monroe being honest, hardworking and trustworthy. This is the only shop Ill be going to from now on!

At the end of the work day, were all ready to get home as fast as we can. Well, last night I was that customer who showed up at 5 minutes before closing time. Lol! They still fixed my flat tire with no hesitation! Thank you guys!!!!

Amazing service. Found a problem not very common with brakes and kept us safe and on the road with no down time. Highly recommend them if you want to have the job done right.

Got my tire fixed very quickly and efficiently. The people working there are very nice and friendly. Would definitely recommend

We got our tires changed today at monros and had excellent service from Joe!! Tires were done quick and easy. Definitely will come back!

Bill is the greatest! He was ableTo squeeze me in and do an oil change and inspection last minute. Always friendly and very helpful😊

Great job guys! Winter wheel & tire swap out for summer wheel & tire and oil change. All done faster than promised. Was able to get to work on time. Thanks

This place is a really great place too go Matt was very respectful and very helpful he hooked it up!! Definitely should get the recognition he deserves!

Fast, friendly and affordable. There are a lot of options in Oswego for auto repair but these guys are one of the most reliable. Highly recommended.

Thank you for your fast service to replace my headlight bulb and get me back on the road. Friendly staff. 🌻

Today I dropped my car off for an oil change.. When I picked it up it had a ratchet strap holding down the hood with a dent in it that was not there.. I messaged Corporate to have them fix the problem they created.. Beware!

Top notch place for quality repairs at reasonable prices. Was very happy with speed of check-in. A detailed list of brake issues was reviewed and explained. Time to actually perform repairs exceeded expectations.

These guys went above and beyond to help me out with my car, and have done it more than once. They are fast, courteous, and do quality work on my vehicles. Will go back again and again 😊

Blew a tire, they where great and got a great price on tires

Always a great experience here, won’t go anywhere else.

I was on a cross-country road trip, and only planned to stay in Oswego for a couple of days. On my way there, on a weekend day, my exhaust system became very noisy. On the Monday morning I needed to leave town, Bill (the manager) took wonderful care of me. Jeff brought my car in right away, and from diagnosis, to Jeff’s outstanding work patching the exhaust system, to paying the very reaonable bill, I was on the road in less than 45 minutes. They were very accommodating of my situation, and my family and I are extremely grateful for the terrific way they took care of our needs!

Joe, the manager got me right in and all the employee are knowledgeable.Thanks guys!

I went there to get pricing on all-season tires. The manager, Joe was very helpful in finding me the best option for me. 😊

Excellent service from Bill. He takes the time to explain everything very well and the prices are very reasonable. I highly recommend going here and make sure you ask for Bill!

Joe is the sweetest! I’ll definitely come here again.

I went here about 3 months ago to get some simple repairs to prepare my car for an inspection and wound up being charged a FORTUNE for sensors and other parts that didn’t seem necessary. To make things worse, my car seemed to get worse than ever just recently. It wasn’t until I went to Mavis (who fixed their mistake for free) that I learned it was all due to the INCREDIBLY loose lug nuts on my front left tire on account of the service i received here. If i let it go any longer my wheel likely would’ve fallen off in the middle of the interstate.

Very helpful and friendly. Car needed new brakes and rotors. They explain things well and are reasonably priced.

Super sweet and awesome staff 😊 they can get you in pretty quickly and helpful for any car needs you may have!

Found out Joe wasn’t in Syracuse anymore. So I went to Oswego! Best service available! Highly recommend!

I was traveling far from home thru a winter storm when the engine started to have issues. I was able to have my car seen and felt safe traveling home.

Great service and very friendly people that knew what they were doing.

The manager Bill was extremely helpful in identifying the problem with my daughters car. Even though it was not something he was going to be able to fix at Monro he stayed with us and the problem until the end. I highly recommend anyone bring their vehicle to Monro for all types of repair and maintenance work.

I had 2 bolts on my exhaust rust and break between the converter and the engine. I was told they needed to replace everything including the converter. I argued that it was just 2 bolts, and the guy gave me some nonsense that because they are a publicly traded company, they cannot do any work before the converter without replacing it in fear of being sued by me if something is wrong with the converter. I took it to Mavis and for $99 they replaced the 2 bolts and the gasket between the pipes. If Monro being a publicly traded company is an excuse to rip people off, then I wont be going there.

Went here for a simple tire change, left with 3 broken sensors on my new Jeep.The manager jade said he didn’t know how to fix it and I would have to bring it to a dealership. I now have to spend hundreds of dollars because of a mistake that they made. He said it was a coincidence that it happened with they changed it. They shouldn’t be working at a tire shop if they don’t know what they are doing. They also did not do an alligment correctly and i left with my Jeep drifting off the road. This place is a joke! WOULDN’T RECOMMEND TO ANYONE unless you want to leave with a broken, unsafe vehicle.

Thank you so much!! I’ll coming here for all my car needs! Lord knows my car has needs.... 😁

Last minute oil change. Got me in and out very quick. Thanks alot this place is amazing

This branch of Monro has always had my back. Whenever Ive had car troubles they have welcomed me in and helped me out. Their Road Hazard insurance has saved my skin and I couldnt be more thankful for their help.

Super personable guy and really reasonable! Would highly recommend.

Monro always makes time to help me when they can. Fast, easy and affordable services and excellent for snow tire changes! I would recommend any service here. Always friendly staff when you call or walk in! They even have free wifi if youre stuck in the snow and need ro wait!

Arrived close to closing time and was able to have my tire repaired on the spot. I was in and out, there was friendly service, and it was a positive experience.

Fast and efficient. They also had wonderful customer service!

Theyve done very well each time Ive been there, always in and out with no issues. Highly recommend to have your vehicles serviced here

Great experience! Always able to get me an appointment same or next day! Would recommend!!

Always friendly service when I go there, plus work and repairs are done in a timely manner, and the pricing is very fair.

Very professional...and did an amazing job with my car...fair priced too reccomend to everyone

Joe K. Had great customer service. Quick and efficient

Got me in an out in less than 30 minutes at the end of the day and made sure I made my next appointment. Great service!

I went to Mavis a week earlier to put tires on and after they told me my brakes were worn down and I really needed new rotors and pads. So, I go to Monros to check it out and get an oil change and they said they are almost new still and that told me who to go to about the leaking fluid and that it should be a really easy fix but to leave it to another shop in town that specializes in that area. This is how mechanics should be. This will now be my go to car mechanic on Oswego.

Wonderful job! awesome service, very quick and prompt

Awesome place! Joe and Matt are great! I’ll be back!

Absolutely amazing service, great prices and incredibly kind and welcoming workersAlso supplies free wifi, magazines and TV while you wait

Ive brought my car to the branch in Oswego for the past two years for a few minor repairs and routine oil changes and have always had a positive experience. Last week two of my heat shields began rattling thanks to rust and the pot holes I frequently find on un-patched roads. They worked around my schedule for an appointment and although the parking lot was full of cars, they immediately got me in. Ten minutes later my car was ready and I was on my way.Ive lived in Oswego for nine years and brought my car to other local competitors blocks from my previous apartments at the time, but Ive felt taken advantage and had work that would need to be repaired again. With a bit farther to drive, Ive found Monro to offer consistent, honest, and reasonably priced work that keeps my car running well and helps keep my mind at ease.I recommend Monroe.

Always a great pleasure to speak with these guys. Always done right! Thank you!

Great service, had my oil changed and it was done quickly!

I was in dire need of an oil change. I’ve been working crazy hours and couldn’t make an appointment. I got off early today and stopped in. They guys were nice enough to squeeze me in. Thanks!!!

I pereonally went to Oswego Monroe, even though I live a mile down the road from Fulton Monroe. The customer service in Oswego is OUTSTANDING compared to Fulton store. I am very pleased with the Oswego employees and their service. Thank you for making my experience great!

We got an oil change and tire pressure check. Fast and friendly service..

Great service! Highly recommend.

These guys go above and beyond! Thank you so much!!!

Great!!! They did my oil change even while they were piled up with other vehicles. Got my car in and out within 25 minutes

Got a lowball quote on the phone and then was told my work to my car is going to be $150 more when I walked in the door

Had an emergency tire need while setting up at the Oswego Harbor Fest and went to several dealers, Mr. Bill patiently assisted me as I told him we had to get back home. Thank you monro for coming to our rescue! #IslandCheers!😉🌴

I will not go to any other place; they provide great customer service. Bill and staff are very trustworthy, very reliable and helpful.

Very friendly and accommodating staff. Pleasurable to work with!