Terrible attention, they assign you a person to help you because they know more about the products and you can trust what they say, and it was not helpful, they sold me a mens fragrance as if it were womens, and it was a gift for me sister, what I see on your site web. It is actually a fragrance for men. I went to the store the next day and they didnt want to make the change. I am totally disappointed since my husband and I love that store but we will no longer go because of that bad attention and care with their customers.

I love to shopped at LV. Straight to the point when I wanted to buy your merchandise..

Great experience shopping at LV Orlando Millennia, worth the 2-hr drive to get here. I could have gone to a closer location but chose Orlando based on reviews. Fatima was delightful to work with and provided the most excellent service that I would expect from LV. Selena who was greeting guests waiting in line was equally pleasant and helpful. This location sets the standard for LV stores. Looking forward to my next visit!

I felt like I was a burden to be there just because I wasnt all dressed up, I was on vacation. I felt pressured to buy a 3,250$ bag, and when I decided to look at other options I felt like her deminor changed. I ended up walking out with a new wallet, but felt like that wasnt good enough. Considering returning it to the store here in my state, maybe they will treat me better then they did here. The other employees were great, just unfortunately I got someone who wasnt. Not the best way to end my vacation and my first real experience in a store. Makes me not want to go back.

Best customer service ever

They not honest I purchased the bag only 3 weeks then the bottom broken I come ask them for a replacement and she said that will take 9 weeks and she said that it doesn’t cost anything. 9 weeks and the replacement strap came and we went and picked it up and they just talked with each other’s and she said it costs $275 if you want the strap and we explained that the other girl dia it doesn’t cost anything but they insisted that to pay them $275 so we left and call the Lv company and they said it shouldn’t cost anything to replace it. That why we never come and buy anything there again.

The text queue makes no sense, after wait around an hour we got a text to go back to the store, just to be put in another line to wait another 30 minutes. Pointless.

The staff at this Louis Vuitton store were so disgusting in their treatment, the canvas in my Speedy handbag is breaking, without any apparent reason, they said that it tends to happen sometimes, yet, they refused to change it; this handbag didn’t cost $200.00 is expensive, ans they know the leather quality is not good, yet they were quick to dismiss me with an attitude, as if I had been begging in their store in Orlando

I have shopped in many great LV stores such as the New Orleans and Tampa location.Very disappointed both times shopping at this location. The sales staff are very condescending. I went in for shoes and a new belt possibly a bag. After picking out a belt the consultant presumed that I was finished, then I quickly let him know I would also like to try on shoes. He acted as if this was a burden ... I decided to leave empty handed after the service I was provided and purchased my items in New Orleans the following week. This location is the Walmart of LV service.

I didnt go into the womens Louis Vuitton however I found my teenag son in the mens an they were so help in help him shop even helped me pick out a pair of sunglasses. Nice lady helped us.

How special do they think they are. Make you wait outside in line, take your name, then bring you in one by one. It takes desperate, pathetic people who need to feel better about themselves or want to think they are higher in life. In reality, they are lowered to be like cattle. Do not lower yourself. Why pay 3 grand for a bag made from the same stuff a $100 bag is made from.

After spending a lot of money on the men side of louis vuitton we go to the women side with our consultant since we wanted to buy different items there two after a time of trying things on and having an amazing experience with our consultant we started testing the perfumes and she gave us some samples another older looking blonde lady approached our consultant and told her in front of us “you Can’t be giving away samples because samples are only for customers that are actually buying if they don’t buy we don’t give them samples so please stop.” At that moment we had about 4 items that we were going to buy and just because of that attitude we decided to go and buy from the Tampa store since LV millenia does not deserve our business the same way we don’t deserve their samples

Upon arrival, I was pleasantly surprised to be the first in line (20 minutes before opening). The line quickly formed at both LV and Gucci. When the doors opened, I was cordially greeted and assigned Fatima Z to work with! She was receptive, kind, and thorough! Not only did she get the purse I was requesting but she came back with a few wallet options and scarves. She already put together a bundle. I wasnt interested but when I asked to see additional purses, she happily presented them as well as an overview of features. Very knowledgeable, patient and relaxed; ask for her you wont regret it.Ive experienced being judged by my attire and sometimes well wear workout clothes purposely and today I did. Still received great customer service. Please dont judge a book by its cover.

Ryan is the best sells rep at the Lv men’s store check him out.

Decent options for me to buy my wife and kids. love LV!

We had to wait on line to enter the store. Not an issue with me, Id rather wait & get a well informed sales associate. My sales associate recommended an amazing purse, not what I originally came in to purchase but I left happy & with an amazing purse.

Most definitely didn’t have the best experience. I purchased an item from this location and was told the item was not in stock and it had to be shipped which was fine. I told the employees multiple time to make sure you put in the correct address and he didn’t now I have to go back and forth with ups and LV to get this situation fixed when it wouldn’t of been a issue if he would of listened to the paying customer first. Do not buy anything in store and allow them to ship it to your house they will not do it correctly. The employees just want to make a quick sell. 3/10 making this a 1 start review.

My favorite store! Selection is hit and miss with the shoes that are in stock at this time. Great customer service!

Bottom of the barrel employee quality. Use to feel super amazing shopping here. Go see for yourself is all I can say. Neiman Marcus has my attention lately

Our guy Walter provides the best customer service experience one can ask for when shopping at a high end designer store. My wife and I live in Tampa but shop Louis exclusively with him at the Millenia location. If youre coming here and want a 5 star experience make sure to ask for him.

Thats all american dream store when u have good money this store for all american or all world humans dream...but all about your status of your lifeBut good experience with sales rep.. she is nice ane i sign up with my profile..whatever i look for my wife i cant but i still i want buy for her before my 09/09 my anniversary i want buy for her

Happy times, found what my sweetheart was looking for. Very pretty!!!

Terrible customer service. Wanted a product that they ended up not having in stores so the associate told me to go buy it online then went to assist another customer. Came back months later to pick up a purchase and STILL waited 45 mins. Waited 30 mins another time before leaving because the line hadn’t even moved. This most recent experience was not great and made me reconsider ever shopping at LV again. Staff is condescending and lack empathy.

Excellent customer service. Bought my Alma PM and SA was wonderful. This store is five stars over Miami & Tampa.

Jackie is the best. She is very knowledgeable and is extremely helpful when suggesting new handbags. I cant wait to make another purchase with her.

This is the third time I received horrible customer services. Anytime I come here I always feel like I’m being rush, and the client advisor seem to have a attitude. This location definitely need some training and work on their customer services skills. I won’t come back to this location.

I appreciate LV & Nick Gomez going above & beyond to resolve my issues with my bag. Their CS was excellent. Thank you!

Very long lines even when youre stopping in to pick up an online order. Staff is not very accommodating. Ive had much better experiences at other locations.

Great customer service. Very nice reps.

Thank you Jacquelyn for helping me pick out my very first Louis Vuitton handbag for my 18th Birthday. You were so helpful, kind and patient with all the questions I had. Your Awesome and once again thank you so much!

I try to go by my wife something nice stood there are 1 hour never could get in. Just sad.

In potentially the most illogical system I’ve ever seen, they force their customers to stand shoulder to shoulder in line outside of the store, while letting very few people in at a time. I guess they think you can’t catch covid outside of their doors when huddled together or something else moronic.

I LOVE this place! The customer service is fantastic. Im always satisfied with my purchases!

Awful service. Stay away.

It was amazing everybody was really polite and very helpful. Thank you Jeremy for helping me out. 😄😄

On June 21 I walk in the millennium store to change a belt.It was mail to the house three but I was on vacationAnd it was UPS return back to the store, it is one month later and I still don’t have the beltIv been to the store twice, I call several times,And today is one month and July 21 exactlyAnd I still have the belt😟It is so sad the service is so poor.

Always an amazing experience. The employees are so friendly and willing to go above and beyond to help and do everything they can to make sure you are happy and comfortable while there.

Shay was awesome! Thank you!

I’ve been an LV customer for 15 years now. Never have I felt so annoyed by this location. I came here out of town for Disney. Decided to go in the store and see if they have a few items on my wish list that has been unavailable for so long. So, I knew it was a long shot getting it here. I have to admit, since Covid I have not been in the stores in Atlanta. Have no idea if their process is the same as here. Meanwhile, I’ve ordered pieces online.I got here, there was a line. I waited 30 mins or so to go in with my husband. As soon as we got to the door, the sales rep told me they are ready to have me come in and we must sanitize our hands. No problem, we did as told. She then asked me what was I looking for. I showed her a few items on my wish list that online did not have. Every item that I asked, they did not have in the store. I get it, the demand is high.. due to Covid, production etc. Then she proceeds to say if I was needing anything else. I said to her if I can look around w/o her walking next to me like a little duckling, she says she needs to be with me at all times. I’m like wtf😂 so annoying. I like to be able to enjoy viewing and walking around looking at their pieces without someone under my nose! I told the sale lady, “thank you and I’m done” and walked out.

Awesome place to shop at love my purse

Line to get in on weekend but helpful staff and relaxing area to sit while others ahop.

The service leaves much to be desired. The salesperson I had was a vulture and I was fresh kill. OMG. There’s no champagne or water, nothing to make the experience comfortable. I could go into detail but who cares. Buy online or if you can, send a shopper in so they can put up with the aggressive sales tactics because it’s exhausting.

Staff was very friendly and attentive, had a good selection for a boutique.

Purchased a belt at this store and was hoping to be shipped. Was told 3-5 business days. The order ended up being unfulfilled after 16 days. Meaning my order was canceled because they didnt have my item. This was a complete waste of time and I have not been able to contact the store to receive my refund.

I would seriously consider visiting another store elsewhere. The staff is rude and will rush you out the door since they assign a specific sales person to you because of the covid, well this is the second time in one month that I visit and sales guy was pestering me and rushing me with a bad attitude, will never spend money there again. If youre going to run a store of this caliber then run it properly or shut it down! Your service is garbage!

I am a huge lover of Louis Vuitton! And I love going into any Louis Vuitton store that is around me! This place was beautiful and the woman that helped me with choosing my bag and my shoes was amazing! With covid going on they were taking precautionary measures and only allowed a few people in at a time with a client advisor, which was actually very nice cause when you were with your client advisor their time was focused on you. There’s some Louis Vuitton stores that you walk into and they don’t even pay any attention to you but this store was absolutely phenomenal! If you’re in the Orlando area, make sure you stop!

I definitely had an amazing experience. Was helped with a quick exchange and they were able to accommodate me rapidly. So much so those of you who shop at Louis Vuitton know theres always

I have noticed that in the past year or so the attitude towards the customers has improved and for the most part you dont have to deal with a snotty sales person judging you by your shoes and looking at you as if you are there to steal a canvas purse. With that being said, there is still something left to be desired. Our sales person definitely did not know what they have in stock. I went there to look for a specific style and explained that in detail. He showed me a couple of items and when I asked for a specific one - that by the way was displayed in plain view in the store- he first said they dont have it. Then I noticed another one that a couple was looking at and three times asked about it, but he never brought it. That was upsetting and I approached the counter where the couple was- no longer looking at the item- just to turn it around and look at it for two seconds. At this point the sales guy had the nerve to literally scold me in front of this couple as if I was a criminal! Dear Guy, first of all, I wont take the item away, second, I wont hang in there for more than 15 min. in 24 hours- CDC guidelines for COVID prumary exposure, third if you people are afraid of that, let only one person at a time in the store and fourth, I would not have to approach these people if you have brought the purse to me as I asked three times! The other issue was that the purse that I liked hsd damaged hardware. Of course no discounts, but as the only available item, it would make sense to not display it or offer it to customers? I was told that they can order a new part but I will have to pay for it. Ha. So I will spend a few thousand dollars on a bag and then you will charge me a few hundred more for a part I didnt damage?? Right. Thanks, but no thanks. I ended up spending a lot of money in this store, but the item would be returned and I will take my business to a diffrent brand. I have several Louis and some needed to be repaired and that was a nightmare as well. The brand is just an overpriced garden variety canvas purse warehouse. Not to mention it is worn by 90% of the women visiting that mall. Maybe that type of popularity is the reason for not enough stock, mediocre customer service and extremely inflated prices.

Worst luxury store experience I have ever had. would not recommend this location.Employees at the Millenia location DO not care. my husband picked up a purse from an online order, and was told he could NOT come in and they would just hand it to him outside and if he wanted to check it, he would just have to open it outside the store in the open public.also, we arrived earlier in the week 25 minutes before they closed to check it out in person before we purchased online and they did not allow us in the store because they were closing the line. when I asked what time the line closed they said 5:45 and it was 5:25.horrible service . cannot say enough. a total embarrassment to the luxury side of business.

We had a wonderful experience! We brought our 3 little ones in and everyone was so patient with us while we shopped and checked out. We were nervous about bringing in our stroller and babes, but we were grateful for the kind staff and patience! We will be back again!

This place is so bad service. They are rude and mean, even you get in line to wait before they close but when they close they dont let you in. Also they are looking for customer either, who can buy or not buy by judged the way you wear for your outfit. Anyway, never see any rule Asian sale man like that. Not recommended to see that Asian sale man

Didnt get to go in there was a line waiting to get in. Just peeked through the window.

Walked into this store wanting to buy a Jew bag and wallet and stood around for 25 minutes before finally walking up to someone (who was helping someone else, hate that I had to be rude) to ask if there was anyone available to help me. She said she would go in the back and see if anyone was free... stood there for another 10 minutes with no help. Had several associates walk right by me and not talk to me at all. Extremely rude. I ended up buying online.

Best customer service experience... and wouldn’t expect anything less.

Great experience every time I visit. We have a store in Jacksonville but lack the same customer service. Will continue to be the reason I ride to Orlando.

Super friendly staff

I have been there once. My impression: most expensive place with poor customer service.

The only issue I understand is to wait in line for 30 minutes to wait to get in the door but everybody was fantastic and one lady was extremely smart she use her tablet to ask us what we were looking for while were waiting in line the saved us a lot of time later see if it was in stock because you wait 30 or 40 minutes in line and then you find out the item you want is not in stock keep up the good work

Literally so miserable in the women’s store. Had two different sales people, both were miserable and my second was even worse than my first. My first one was Angelica and I forget the second lady’s name but both were terrible, I didn’t want anything else from there after the attitude and manner of Angelica, so my boyfriend and I left and went to the men’s store. IN THE MENS STORE IT’S GREAT! I had Kraig and he was the best! Hooked me up even with my small little purchase. I don’t live in Florida but visit frequently and will definitely be buying with Kraig again.As for the store my two lady’s were at... never ever again.

I bought a belt from this location in December for $825. In less than 2 months the belt has almost torn in half where the prong goes through the belt. I have multiple other belts than cost less than half of this amount that I have worn for years without any issue.The issue with this belt was brought to the attention of the manager today & he refused to replace the belt & made the claim that since he’s never seen the issue before it’s not a quality issue.Apparently he doesn’t understand how issues happen with a companies product & that it doesn’t have to be an issue he’s seen before to be a legit product quality issue. Inexperience is apparently considered acceptable in management positions now.The belt is very soft & unable to withstand the pressure of the prong pulling on the poor quality material they made this belt out of.**DO NOT BUY A BELT FROM THIS COMPANY & IF YOU DO MAKE THIS MISTAKE DON’T EXPECT THEM TO HONOR THEIR PRODUCTS WARRANTY, BECAUSE YOU’ll BE VERY DISAPPOINTED WITH THEIR UNPROFESSIONAL RESPONSE**If the company would like to honor their warranty they can respond to this review, otherwise I will make a complaint with the BBB next & every other review company to help others avoid the same mistake I made.

I was greeted by a very friendly person at the door. Everyone made me feel comfortable. I tried on shoes and they were cordial offering to get my size, they also offered me water. I was not dressed up, and I didnt feel like they were being nice to me because I looked a certain way. Of all the upscale stores I went too Louis Vuitton was the only one I purchased from because of the way they treat people. They did not make exceptions, and for that they get my respect.Good job to all the people working there.

Staff was very friendly and stuck up. Funny because all of them are just retail clerks!!

Looked online for a phone case for my mom. Website said it was out of stock, but this location had one. I called and they took the order over the phone, free next day delivery and sent me an email on another item I was waiting on when it became available. Great customer care. Thank you.

Jackie is mynew SA. She’s absolutely amazing she knows her Louis Vuitton and her products extremely well.!! Love this store love Louis Vuitton.. Angela R.

Bad management, bad employees, just a bunch of the crooks.please don’t go and shop.

I was escorted out by 3 Security guards because I refused to use their hand Sanitizer. They force you to use a hand sanitizer which has no labels. I was there WITH MY MASK ON just to pickup 2 items which were already ordered and paid for. I was put to wait outside of the store while they get my order ready. In the meantime they came out and held my phone with their bare hands to confirm my order.If you do not want put some shady hand sanitizer on your body, stay away from this store. Using your own hand sanitizer is not an option for you.

Love it. Many store to shop and food court was great.

If it was for me I wont bother waiting specially when only 3 people inside

This review is for the Men’s store. Kraig G. assisted us with purchasing Valentine’s Day items.I love this location and Kraig G. because he was receptive and insightful. Kraig G. extended warm hospitality and catered to me. Kraig was also able to order items for me as well.BP said it was his best luxury shopping experience ever and I can definitely thank Kraig for that.Happy ❤️ Day!

Their costumer service it’s HORRIBLE! ... it’s okay if they can accept a return (for the policy etc) but THE MANAGER, the lady (Asian look one with blue eye contacts) it’s very RUDE! Never again in that store. They lucky it’s a turist area so they can sell because with that management NEVER AGAIN. I will buy online better!

Love the service in this particular location. Ive shopped here numerous times and always get great service and attention to detail.

Excellent parking and nice restrooms. Also, they had wifi service.

Place was cleaned well and after every customer. Mandatory hand sanitizing before entry and mask at all times. Staff was very friendly even after hearing they werent. Took her time with us and followed us around to help out.

Post covid the long lines just to get really deters me from going to the store

Very friendly and helpful sales staff. Pleasent experience.

Purchased Louis Vuitton BagPack and LV Sneakers

Erin was amazing and extremely helpful.

Love it!!! GRACEFULL MM

Hours of operation is horrible tons of customers couldnt shop due to closing early.

Love this location! Every time I’ve visited I’ve had a great experience. The staff is very friendly & helpful.

Really love this store and the service! The manager is great and always greets us! Even when he is with someone. Have been to many other Louis Vuitton stores all over the country and have always been greeted promptly here and treated great! Have never had a sales person treat me poorly or ignore me, no matter how i was dressed. Our last sales associate, Dan Smith, was the most friendly person i think i have ever met, not just in Louis Vuitton, but any store! Made us feel great, got to know us, spent time with us, held a bag for us, and made our purchase amazing! And we were purchasing one of their more expensive bags, but he made us feel as if we were! We will definitely stop back just to say hi anytime we are at the mall. (which is about weekly! lol) Thank Dan and Louis Vuitton Millenia! Such a fun place!!

Great selection and good catering to guess

Love this place. Staff is knowledgeable and make you feel special. Theyve taken good Covid precautions and are super helpful.

My visit was fantastic. Ended up getting some nice perfume and cologne here. Their quality in products is truly unmatched. The only downside is that it can be hard to get a sales associate to help you. But once someone is able to assist you, you do not feel rushed and I left very happy and satisfied! Will not hesitate to return..

Obviously amazing store. Just hate how your scolded before you walk in and definitely judged by what you wear. Until you drop a couple thousands then they interested... But thats. How they all are... Thanks for ordering my sandals!

Super crowded, but friendly staff. Good selection of items, but expect to spend some time due to the process of getting a bag. My wife and I allotted 30 minuted to try to get a bag, but left empty handed as the staff were too busy helping others. We will still plan on going back some time when we have more time.

We came into buy a messenger bag for my husband. Mind you this is not our first LV purchase. We had gone online and decided on a couple, but ultimately decided to go see it in person and to purchase it local. WOW let me just say the customer service was terrible at the mens side. The guy that was helping us was very snooty. Yes, this is a designer store, but money is money, and we were ready to buy. Needless to say, I was so over it that we left. Well be buying our LV online or in Europe.

The two stores are beautiful but the customer service is terrible. I was in this store and never acknowledged. After ten minutes or so of browsing I observed the representatives catering to customers of other ethnic backgrounds as they entered the store. I am not pleased to say I believe it was because of my skin color as I was the only African American customer in the store. I am very capable of purchasing any items in LV. Management should properly train there employees on customer relations.

Horrible customer experience, all the sales associates are extremely rude, not helpful. I was looking for a specific bag that they did not have in store and the associate made me felt rushed because I had questions and she wanted to jump and help someone else for commission. No one answered my questions, I decided then to shop online. Definitely a downgrade in their staff, they had like 8 people working and no one was willing to help out or answer questions, wish I could rate it 0 stars.

Fantastic experience and excellent customer service!

Overall! From the Store manager to sale rep.very inexperience costumers skill, very disappointed after you only spend money you not getting the right costumers satisfaction.

Due to COVID 19 I had to wait in front of the store for a very long time. Finally an associate came outside the store and proceeded to help me with my issue in front of a ton of people in front of the store. I felt uncomfortable and asked to be helped inside the store. The leather straps on my neverfull bag were coming apart after one year of use. She explained that this is regular ware due to the fact that the straps have no stitching. She told me I will have to pay out of pocket if I want to repair the straps, however the repairs can’t be done in the store due to Covid 19. I was given a email address to send an email request for a repair. I email and called them, and nobody is responding. Very disappointed with LV.

Face covering with Handkerchief. I wasnt permitted in the store. . They wanted a actually mask . Maybe I ll get 2 pieces of rubber band and hand make it like the rest of the customer going in . Maybe cause I cover to much of my face and they felt threat .. Take my money else where. And spend it where it matters . Over a face covering .... just lost a customer ....

I went to the LV store at Millenia, for my birthday back in June and bought my LV Neverful did not have one problem Jacqueline waited on me and was so nice and even helped with the styles of bags that I like. Will be going back in a few weeks to make another purchase will only work with her.

Beautiful store. But sales assistent was EXTREMELY pushy and didn’t listen to what I was saying. This persuaded me to go and purchase from YSL instead...

Wonderful place to shop great service

As a local, I had a great visit. I was warmly greeted and promptly connected with a sales associate. I ended up buying a Cluny BB handbag, a wallet, and a fragrance for my husband for Fathers Day. They even brought me beverages. My visit was not rushed, and my sales associate was kind and not pushy. She listened to my preferences and I left super happy and satisfied. I would not hesitate to return.

My first experience with this Store was a good one. Helped by a young Hispanic gentleman who was excellent. Very helpfully, not rushed and helped me get the most suitable product.My second experience returning an Item was awful. My wife was helped “or not” by an elderly Asian lady who had no apparent customer service skills. My wife was belittled and made to feel extremely rushed, was extremely rude and unprofessional. In the end we just asked for a refund since she wasn’t willing to invest the time into us.Essentially this is a LV store, their products and quality are not in question, just if you go to this store we strongly advise you stay clear of the elderly Asian lady.

Oh my God! The worst customer service ever. If you want to have a pleasant shopping experience, please save yourself of the horror. Lacks basic etiquette. Not worth the money you are willing to spend for the product. Perhaps a store in a different city with better service.

1 of our favorite store