I drove all the way from Tampa to specifically go to this Apple store despite 2 being in Tampa. Laura was my advisor and she is the epitome and the best of Apple. So much needed to be done, it was not an uncomplicated situation and it was done smoothly with a smile and assurance and empathy to the situation. Laura handled my sale and was the best. Despite being a 4 hour round trip, this is where I will go with any service, purchase or problem.UPDATE: The sales team is fantastic. Steve was fantastic. However, my experience at the Genius Bar is condescension, throwing up obstacles and outright and direct hostility. Seems pervasive. The greeter was the same.

Excellent service!We were assisted by Mike who did an awesome job providing us with all information and specs we needed. He was very cordial and kept a great conversation while doing his job. We left apple store with a new iPhone 12 Pro. Thank you Mike!

Too crowded. Expert at every corner, very attentive. Next time I will plan for a half a day!!

Today, we went in to buy a new Macbook and thanks to Ryan it was a super efficient experience. He was very pleasant and had amazing guest service. I felt very comfortable talking to him and he was very knowledgeable about the products we were interested in.

Tried to enter the store. Was stopped and told I need an appointment to look at their products. Thats laughable to me. I said, well then I dont need to spend my money here. Im from out of town. Guess they dont need my money.Its a different world now. The customer is worthless.People, second guess buying their products. Their customer service is going to mirror this and money aint cheap.

Nick helped us determine that my I-pad was not able to be repaired. He was knowledgeable and thorough.

Put it simple like every Apple store I’ve been to. Kind attentive staff. Fixed my issue and was in and out in less than 30 minutes.

Ben was great! Make an appointment online.

We are visiting from out of town and went in just to look at a new Apple Watch. Danny helped us and gave us such amazing customer service that we ended up purchasing it. He was knowledgeable, super accommodating and a great conversationalist! Cannot say enough good things about Danny!

People who work there are nasty. They are so arrogant and treated me so badly. I will switch to Samsung. Horrible service Ill never use dumb apple products.

It is an apple store, they are always on top of it. Had an appointment and the sat me down early and were on time. Very helpful and saved me money... Thank you.

There’s a lot of sales person on the floor and nobody entertained us. I 4 guys and they were all ignoring me. I thought I got lucky when finally I got 1 to notice me, but nope, he just pointed where I can get help. Help?! Really?! Nope! I just got upset because the help he’s talking about were the 4 guys that were ignoring me. Yes! I was buying an Apple Watch. I just need them to give it to me and I won’t even ask questions. They are so bad with assistance and salesmanship. If there’s a zero, I’ll give them a zero.

Seems like a hangout spot, felt like a burden asking for assistance with purchasing a device. Employees seem annoyed to help. Decided to order online instead.

Was just passing through, big store tons of help if you are into apple products. Not an apple fan sorry, prefer a better product in android.... Buying an iPhone is like going back in time for an android user about 6 years.....

The employees have no dress code so you don’t know who to ask for help. They ALWAYS have an attitude and they never seem to understand their own devices. I’ve given them a bunch of chances but Best Buy across the street has better customer service and can actually solve problems.

Ben was fabulous! Apple is always consistently helpful and knowledgeable. Great products, excellent service. The BEST!

Servando was awesome at helping me feel welcome and helping me understand my new purchase and what I needed to ensure I had everything to fully enjoy it. Thank you sir!

Whoever manages this store is incompetent. Why do Apple employees get such an ego and arrogance on new product launch days? What retail business gets a kick out of a long line? When you order an iPad and go to collect on a new phone launch day (unknowingly) why not have a separate line for non new iPhone customers? I guess it’s because it makes your ego bigger with a longer line. When we asked the simple question why not have two lines one for new phones and one for all others it was met with a look like we were asking to build a community on Mars!Apple staff need a reality check, you are a retailer and that warrants some level of customer experience. The title manager means to manage- so manage!

Travis at this location is made of Pure Champion. He sold us the laptop we needed, not the one we thought we wanted. Not only is he World-class salesman, he also has a snazzy fashion sense (the shoes are amazing), runs marathons, formerly danced on cruise ships, and has a keen eye for Pulse t-shirts. 😉 Thank you soo much Travis. 🌈One love, One Pulse🌈

I set up my appointment for Mac issue then replace my phone screen. That was my purpose. The tech set he has 15 minutes for me, so he can’t help me at all time. He run around to help other people. His time for me not even 5 minutes while I’m waiting the system running and waiting for him an hour and half. I came twice for the simple service but they act very big deal. The employees there didn’t care the customer upset or not. It means the apple company care for what they sale not means get the job done. 15 mins mean the problem is hr so the client have to come 4 to 5 times a week. Big company don’t care the customer satisfaction, but what they are purchase. On my case, I just need to drop off my phone to replace my screen, and come back in a few hours. But they said NO because they said that I didn’t mention on the appointment. After this none sense. I don’t believe I am gonna have a new iPhone but another brand. I think they wouldn’t care to lose a customer, but all about taking of a client. I wasted 2 days but nothing done.

Excellent service, heckuva long wait but all the fancy stores makes window-shopping fun, like I could ever afford that stuff. They gave me an option, when that didnt work, I came back for option #2 which worked perfectly. Make an appointment if you have a repair or you WILL wait 2 hours.

The new appointment-only system is bad. The security people treated me unfairly because they were allowing other people to go into the line but I had to make an appointment to get any service. They didn’t help at all and we stayed 20 minutes with no help from them. Went to Best Buy in front of the mall and got my iPad Pro as fast as 5 minutes. Good customer service and helpful people.

Very unprofessional staff and incredibly rude. I will never do business with a company that hires people that behave as though they work in a correctional facility. Why not hire professional, polite people? Thats much better for business. Its as though they only seek out the most ghetto personalities available.

Went to purchase a phone for Christmas, knew exactly what I wanted, just needed to go in, pay and leave. I had to wait an hour just to get into the store and then another 20 minutes in the store... This transaction would have taken 10 minutes in any other store. Very pretentious store, complete waste of time. Just get your phone in a different store or order it online and have it shipped, or better yet, get yourself an Android.

What can I say? Just 5 stars

What to say about the Apple Store at the Mall at Millennia?I love this store. The associated are the best and are always willing to help.Its best to make an appointment, if not, go and sign up while you walk around at the mall or have a meal. They will help you as much as they can. I had to get my whole MacBook reset and they helped me, no questions asked.I hope COVID-19 times pass so we can enjoy Apple products together again.

Needed my mac mini looked at and they did a fantastic job.

The trade in process sucks.

What a complete waste of time. I drove all the way out here just to be told to go to another Apple store. It’s a complete joke. Thanks for absolutely nothing.

Employees are very nice and they assist you with everything.

Someone greeted us as we walked in but would only help us choose a new computer if we were going to buy that day. We use only apple products and are thinking of going from desktop to tablet and need advice. Not going to happen here.

Very disappointed, I made an appointment because that was the only way for the “Genius Bar” to look at my Mac. Only to still be waiting thirty minutes past my appointment. Why make appointments if you’re not going to respect my time. Very frustrating

The workers were nice and helpful but there was a long wait.

Was pretty disappointed by the service I received here. Had issues logging into my laptop, asked the first associate I saw for assistance, and when I explained what was going on he said, we dont do that here. Have you called apple care. Then when I proceeded to show him what waa happening he asked me to hold on for a minute and never came back.

Bought IPhone 12 in late March 2021. It malfunctioned since day one. Spent many hour on phone with AppleCare and returned to store 5 times to have fixed. 31 July 2021 the phone is still malfunctioning. I am over playing round and around the mulberry bush with Apple! Worst purchase I have ever made!!!!

Impressed with the service even with a full store! Since opening hours, there was a line for the new iPhone shoppers, which was moving swiftly and people still got what they wanted. Super nice staff!

Apple Watch Series 3/Apple Customer Care (Stores and over the phone).Greetings everyone... Just want share with those of you who own the Stainless Steel Case Apple Watches... And Apple watches in general... If you do not have apple care be advised, Apple is now TOO BIG TO CARE enough to consider a variance in any situation, if you did not agree or were able to afford to spend more money on Apple Care to cover you... So when purchasing these be sure to invest in additional protection for your glass. Neither the team at the stores, nor over the phone, or chats are empowered to be objective of situations that fall out of coverage of recall programs... Nor is leadership trainees to be objective and client focused when possibly dealing with something out of the norm.Ive had this anniversary gift for two years and 13 days from original purchase date. When I visited Apple at Millenia about this issue... The only option Provided was to pay over $360.00 dollars to haves this fixed or buy a brand new watch at no discount. My watch went from its original value of $800.00+ to $0.00... Although it still seems to work... Im still puzzled how such a perfect break could have happened. I wish I had been advised by the Apple Genius Bar at the store... Some of the precautions I could have taken... Outside of an additional expense for insurance.I may have to reconsider next time I feel like flocking back to apple for their popular products... Their Customer Care approach isnt always as great as it seems.

You need an appointment to buy a computer... they won’t let you go in to look around. You need an appointment to spend your money. Will be going to Best Buy from now on.

Very busy store. Was greeted promptly and everyone was quite helpful. I dropped my laptop off for a battery recall and was able to have it shipped back to my house. Took 1 week which is fast

Great experience, they have plenty of safeguards prepared, to keeping everyone safe and attended to in an orderly fashion. Very great, well kept, organized, and more importantly attentive store.

Arrogant and uncaring. They know they have a captive audience and they just don’t care.

They have complete psychos working here. I witnessed them yell at a customer like a child. All he was trying to do was purchase something and they were yelling at him because he didnt have a mask on. Wow I will never purchase anything in this store.

I placed an order and made an appointment for an express pick up online. On arrival in front of the store, I had to wait for a while until I could get my preordered stuff. The handling under these circumstances during Covid is not fully developed. Inside there were so many staff members standing around and chatting to each other. I simply had a question whilst waiting, but a security guy told me to call the Apple hotline, instead of asking anyone of the staff in the store, which is ridiculous, even during a pandemic! Although there is a lot of space in the store, they had not many counters inside and in my opinion these counters were too close together! Once it was my turn, the service was slow and unprofessionell! I won‘t shop in there again, but unfortunately it was the only store in Orlando, which had the iPad I bought in stock.

John and Rob are the best great customer service

Took my phone in for a battery replacement and they damaged the phone. They completely refuse to help at all.

Service is good but they had me buy the previous generation macbook and at a higher price. Luckily i realized after and they resolved it

Francesca at the Genius bar was EXCELLENT. Thank you for your communication and kindness! Great service.

Absolutely horrible service. I went to the Florida mall location and they informed me that the MacBook was out of stock but Millenia mall has some. I called I’m Advance to place the item on hold they informed me they had it and even wanted to charge me over the phone. I stated that no it was fine to place on hold I will be there shortly. I arrived and had to wait in line for 20mins for them to tell me the product was not in stock and there was nothing they could do, mean while the 5 associates they had outside controlling the line could not inform me this. They had no concern or sense of urgency to help resolve my issue and were rude the entire time. Would NOT recommend shopping at this location. Had much better service at Florida mall.

Food court is grand, high end shops, China town had great food too, cheesecake factory had an hour wait time for walk-ins

Horrible customer service they yell at customers like little children. Absolutely disgusting. Will never shop here again.

Made an appointment on-line as directed. Got to the store 30 minutes before and they told I could not check-in for another 25 minutes. Came back with my appointment printed and then they told me my appointment was canceled and that had to wait 2 hours. Spoke to a manager offered absolutely no kind of sympathy or help. I then told him I would buy a phone and then return the new phone and he tells me GO AHEAD I DONT CARE ITS NOT MY MONEY. Bought a new phone used it for one day and returned it for a full refund. GOOD JOB APPLE STORE. Took the phone to another stores and they replaced the battery within 30 minutes.

Apple at millennia mall was pretty good. They try to keep everyone organized depending on why youre at the store and the line moves reasonably quick. Was in and out the store within 20 minutes

Extremely frustrating experience. I go to this store after my phone dies and Apple tells me my phone didn’t qualify for a current Verizon promo. Of course I trust the people working and accept that this is true. Two trade ins later, Verizon is telling me I should have received this promo (saving me $420) but there’s nothing they can do without the phone going to the Verizon warehouse. 2 hours later and 4 phone calls Apple tells me there’s nothing they can do about it. I requested a manager call me back and they didn’t. I am the second person I know to be fleeced by apple and not to receive full Verizon promo. Moral of the story - do not trade your phone it at Apple. Do not trust that they will understand the phone company promotions.

Hi my name is SIMEON I went in to fix my mac book pro. I had the best experience possible. At the door i was greeted and ask all the important questions. I was help by a tech called Crouse, great guy. I value great service and attention. I use to work for corporate cell phone industry for 10 years and i know what it takes to have the best service possible and i got it today. Thanks to the team in Millenia mall Apple store.

It has the usual pristine and sterile feel that this chain is known for. Everything is white or natural wood and its inviting to go in. The biggest issue is the crowds. Its forever busy, and I mean to the point theres a wait outside to get inside busy.I dont mind popping in here to see what they have and just look, but the crowded nature of it is off putting, and not for me. The staff is always caught up with customers so asking questions is pretty much a no go despite how many employees they have there.Overall: BBusy and crowded so o rarely go, but its nice and shiny like all the chain locations.

What is the ACTUAL NUMBER for this location?? I don’t want to be linked to someone in another country when I need to speak to someone at THIS location

Staff is very knowledgeable a d friendly. First class to Leticia and Panama.

Upon my arrival store associate was rude and ill tempered, seemed to be rushing due to store closing soon. Needed assistance verifying if phone had been hacked, why iClouds would not work and if I could reset iCloud today while present in store. No one would assist me. Literally had a 45 minute phone conversation with phone provider regarding sensitive information and was not once offered assistance. Not all associates were busy either. Definitely not what I expected.Was told no one, not even the ceo could unlock my iCloud I would have to wait the 23 days for both accounts. I don’t understand why. Also, I explained online my iCloud was hacked and photos as well as contacts (business & personal) were harassed and stolen.

Matt the general manager is quite unreasonable however the business team has always been great to work with.Follow up to post: I spoke with Apple Corporate who has agreed with me that my laptop should be serviced at no cost. As I told Matt I strongly believe his integrity is lacking if corporate agreed with me and sure enough I was right. Hopefully they let him go.

Cool mall to go buy all your favorite name brand clothing and accessories

I came here to buy an Apple Watch, store was 3/4 empty and the guy outside said that store was a capacity for the rest of the day. Steve Jobs needs to come back!

Terrible experience there, I went there to buy a brew new phone, but after couple minutes looking into the available models someone called me at distance and started harassing me about wearing a medical device, weird situation.

This is the second time i go with my apple device and sorry there is nothing we can do. Today they didnt event want to let me in initially even though i had a appointment so they dont go over capacity! Well its not my problem, i booked an appointment and dron 30min to come, i have priority over people who are just here playing with the devices.I saw the Tech and he didnt even touch my phone and try to help. I kept asking questions to know what to do, cause the only thing he says is there is nothing we can do.unfriendly. Not helpful. bad experience

In Orlando, good location, large, full equipment

They screened me to come into the store. I had no mask on because of health issues. I walk into the store less than 2 mins later they ask me to leave. Why would they even screen me and let me walk in the store just to tell me to leave ? Bad experience with that whole plaza !!

I came here to get the battery in my iPhone 6S replaced. First time coming in to the store was great, felt safe, nice staff- I didnt end up getting the repair done that day because I needed to back up my phone first (my bad for not doing it beforehand) but the guy helping me was really nice and put a sticker on the new battery with my name on it, to reserve it- I saw him do it, it was stuck on there well- and he gave me the other sticker to bring in the next day to prove the battery was being held for me, and go ahead with the repair.Fast forward to the next day, I get to Milennia, get served promptly again by the staff (once again, very nice people) and the lady assisting me goes to the back of the store to locate the battery that was put aside for me. A couple of minutes later, she returns and informs me that the battery is gone- it was used for another customer last night, and there are no more in store.I dont blame the lady helping me at all, she was very nice and helpful and at the end of the day its not her fault. Unfortunately at this point Im given two options- wait around 5 days for another battery to come in, which I couldnt do because my current battery really was screwed. Or, go to Florida Mall to have it replaced instead, so I drove there, and they replaced my battery which took about an hour. Thankfully its not super far from Milennia, but still inconvenient.Im not sure Ill be visiting this particular store again for anything repair-related. I just dont understand how theres clearly a system in place to ensure that items are reserved for certain customers, and yet my new battery was used that same day for someone else. Whats the point putting a huge sticker with someones name on it if its just going to get overlooked?Overall- nice front of house staff, but not very well organised repair service.

Workers there are beyond mean. They feel entitled to interpret what you want and treat you like a lower class people. Very bad experience. We wanted to buy a newer phone and went there just to see them and have a feeling of the devices but they would not let you in the store if you dont have an appointment, they wont show you the phones and they wont even try to help you. We told them we wanted to have the phones in out hand but they insisted in going to the apple website for specs.Not coming back to that store.

Stores were socially distanced. Most everyone I saw were wearing masks. Its busy, but thats expected due to the location. Some people werent really abiding by the 6ft distancing rules, but cant blame the stores for other peoples actions.

I always have an amazing experience with the Apple staff members. They are always kind and helpful! Unfortunately recently I have an awful experience with one of the securities that works outside the store, he is not an apple employee but he was very rude and disrespectful!

Worst security and customer service I have ever experienced. Trying to go to shop for my wifes birthday with her. should I know what you wanted and they told us we cannot enter the store unless we knew what we wanted to buy and make up our mind before we even enter the store. Found this very rude and insulting. I understand the pandemic is going on but this is crossing the line.

Amazing Place Amazing Service Anthony Was Amazing Very Helpful Everyone Was Nice I Will Make Sure To Be Back.

Fast friendly service

Organized with the way you have to enter the store due to COVID. Staff very friendly and pleasant.

Masks masks masks.. What a crock... Never going there..

An Apple Store with lots of helpful customer service personnel.

I’ve had Extreme issues with my MacBook Pro, and members of management legitimately would ignore my complaints and logs of overheating. I had to go to different Apple Store to have my issues resolved. it’s sad that there’s so much variance amongst Apple stores and the services they provide. I guess if you go to luxury mall you should not expect to have common place issues resolved unless you intend to spend a whole lot of money for entire new computer for no reason.

This store screams socialism. Enough with the pointless mask mandates, temperature checks, movement control, etc. Everyone knows by now that it’s about compliance and not science.

For an Apple Store, Apple Millenia has one of the worst customer services you will experience. Be prepared for a staff that could care less about you as a consumer and more about getting you out of the store. I know Apple has gone downhill over the last few years, but every time I shop or visit the store, I feel very unwelcome, unlike other Apple retail locations.

They wouldn’t let me stand in line even though there is no one waiting. This is my second trip in two days. Finally they let us wait in line then we go in the guy helping us says that he had a time frame for us because I was trying to trade I pad and and I phone this is the worst experience I’ve ever experience from a company that big.

I got to the store at 6:45pm to buy a new phonr and JOHN THE MANAGER said they were at full capacity when the store was not full, the store is supose to close at 7pm not 6:45, verryyy BAD service couldnt make a birthday present for my brother. This is just the worst experience in customer service. Would not recomend to go to this location and speak to john cause this guy didnt give a solution.

I was picking up an online purchase!! Was rapid without long lines. Andy was very nice and diligent

Ridiculous seriously ridiculous. Days after the release of the iPhone 10 I was not allowed into the store to buy a laptop for over 2 1/2 thousand dollars because there were loads of Deadheads inside the store. Why dont Apple employees tell these people who are clogging up the store. That places like Best Buy and mobile phone carriers stores have ample stocks of this phone you dont actually have to go to the Apple store to buy it. I went to the Microsoft store purchased a fantastic laptop from there. Apple is so dated.

Sometimes I just walk in here and browse and pretend I’m going buy some thing because even that feels good. Apple stuff is super cool.

Virginia helped me and my wife. As I was buying a wedding gift for my wife she made sure that I get the phone rite away . She was knowledgeable and patient (stayed till we were satisfied and beyond the store hours ), above all so helpful, nice, friendly and great customer service skills . Genuine worker . Anyone from my links will only buy when she’s there !!! Thanks Virginia .

Couldnt schedule appointment online so we walked in. We got there at 12pm made a reservation for 2pm. All employees were standing around and walking in and out of the store, bored out of their minds. We checked back with them 2 times to check on our reservation and the reservation kept getting pushed out until 3 oclock and then 3 fifteen. At that point we left. We already waited 2 hours. They werent even busy, at all. Not sure but this system they have is not a good one.

We picked up today a cell phone and a watch previously bought on line and the employee who attended us (Daniel) was very friendly and expeditious.

Being an apple customer for about 10 years now, I have grown accustomed a level of service from Apple stores and their employees in the US and Canada. Not once have I had a reason to complain as my reason for visiting a store has been address in its entireety each and every single time.However, on my most recent visit to the apple store in the Millenia mall, I was confronted with a complete oaf of a Genius Bar technician who was literally forcing my girlfriend to pay for a new device despite her being covered under apple care. It was only after having multiple conversations with his supervisors that he reluctantly agreed to do a full device swap. Upon receiving her new device, the supervisor came up to me and acknowledged that I was right and this should have been a simple device swap.What I have extrapolated from this experience is that the apple care warranty is at the mercy and/or discretion of the mood of the genius helping you. You may get lucky and face absolutely no issues, or you may, unfortunately, have to deal with the type of personality we had to endure.Management from the store reached out to us once via voice mail, and never called back when I replied to their voice mail. I give this store a solid F.

Worst experience i ever had, i came to buy and ipad, one iphone 12 and fix my iphone eleven and they said i had to make 3 different appointments for three transactions when i am the same person this is annoying and stupid, i hope they can fix this customer service

This is the typical apple store, staff is friendly enough and you totally trust that if you get it from here its genuine, better chargers!

Everything you could possibly need (within the Apple ecosystem), all under one roof.

Muhammad helped with all the details information. He’s very knowledgeable. I appreciate his help.

Your employee is very rude and disrespect he has no patience and was rushing me my entire service. He said he didnt care who I was and that I can tell you the (apple store) his name is Dean!!

Nice store to shop, good customer service, I love the look of the store

Great service at the Genius Bar

Friendly and great service for my granddaughter

I go to this store pretty often and this guys are always in a good mood, excellent customer service all the time, they’re organize and they’re always willing to help you!!

Boy was that place packed had to wait out in the line however upgrade the wife cell phone and our 8-year old iPad thank you Apple it was awesome

Great place to buy apple stuff 🍎

Love it fast and with no issues. Got all I needed.

Lights in Christmas front Macys view