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Stone Crazy
3781 Commerce Loop, Orlando, FL 32808, United States
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Stone Crazy
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Ka
Review №1

We had the most amazing experience at Stone Crazy. The customer service was wonderful from beginning to end. We enjoyed seeing all the options in the showroom and selected the Cotton Quartz. It is GORGEOUS. We are thrilled with it. The templating and installation went flawlessly. We highly recommend using them. 100% worth it!

Pa
Review №2

We had Stone Crazy do our kitchen counters and could not be happier! They did a fantastic job. Very clean and efficient. Our stone was in a leather finish and everyone that sees it is amazed!!Update 8/7/2019: Just had them do another project, they do such great work!

Er
Review №3

In a previous review, I voiced concerns about a prior customer service encounter, but Giuseppe (one of the owners) and his crew came out today to bring our kitchen island back to its original shine.They were professional, courteous and cleaned up after themselves. Giuseppe took time to answer my questions and offered sound recommendations to help us keep our marble looking like the masterpeice it is. Theyve gone out of thier way to make it right and we are very pleased.

Jo
Review №4

Stone Crazy is the best fabricator in town, period.I had interviewed 3 general contractors to take on 2 bathroom remodels and each one mentioned the work of Stone Crazy, each GC also had other recommendations but all had Stone Crazy at the top of their list. Once we decided to move forward with a guest bathroom and master bath remodel; I met with Traci at Stone Crazy; she was personable, honest, relatable, and a pleasure to deal with. Not only did she work with me on various choices of quartz but she also worked with some crazy deadlines I gave her for the job. I was able to meet the owner Jake, who you can tell is an expert and assured me of a quality job, and Stephanie and staff worked the timeline to make sure all measurements and install dates were aligned. I happened to get the same install crew on each of the bathrooms and they were thoroughly, cautious, and clean. I couldnt ask for a better experience and money well spent. If only I had more rooms to do!

Em
Review №5

Probably the best fabrication countertops service Ive seen. Good logistics and timing. But no other countertop company fabricate as good as this guys

Cy
Review №6

They Have Really Nice Stone Here.

Jo
Review №7

Owners and staff were great to work with on a stone countertop I needed in our home.

Mi
Review №8

I have done my kitchen twice, master bath and 2 guest bathrooms with Stone Crazy, needless to say...we think they are AWESOME! Jake and Carol really know their stuff. The entire process from stone top selection, design to installation was stress free. They are very knowledgeable which helped avoid costly mistakes. Highly recommend Stone Crazy!

Ja
Review №9

Dealing with StoneCrazy during our new construction was the best and easiest part of the new house build. They did EXACTLY as they promised...when they said they would! When we were ready to add a wet bar, StoneCrazy was again on point for the small project! Thank you again, y’all. We recommend you to EVERYONE!

Bi
Review №10

Never got the cut promised but that was probably my builders fault. Their product is awesome! Definitely recommend.

je
Review №11

The entire team at Stone Crazy provided outstanding customer service.Our granite kitchen came out perfect.A pleasure to work with a company of such high standards.

Pa
Review №12

I went to the office and showed them all my plans. They took copies of all and told me I would get an email in 2 days with a quote. That was on July 7th. Called on the 10th and said I would get a email with quote on Monday. NoneAND 75%cash up front

Da
Review №13

My wife and I had a great experience with the team at Stone Crazy. We called Connie and she told us to come in and pick the material then gave us an appointment to meet with the employee who would measure and make the templates for our kitchen. He did a fabulous job. Then She called us and gave us an appointment to meet with their fabricator to lay out our kitchen on our slabs from our templates and to pick the finished edge we wanted. From there we were given an install date that we were shown was assigned to their large wall calendar. That Friday before our Monday installation we received a call to inform us they would be there. They were and they were there exactly on time. I cannot express how pleased I am with their Granite installer. Very Professional and in charge of his crew. The experience up to this point was great but, the installer hit the home run out of the park with all the bases loaded. He went above and beyond. Its the installer who can make or break the job. I can tell you this from past experiences. We are now going to do 2 bathrooms and we will definitely be returning to Stone Crazy located at 3781 Commerce loop in Orlando Fl.

Ve
Review №14

After researching and bidding with several granite installation companies, I chose Stone Crazy to design and install my kitchen granite countertops. I definitely made the right choice! Jacob and Joe and the Stone Crazy team were amazing! Not only was the service top-notch, but also Stone Crazy had the ability to find my desired granite at a very competitive price. If you are looking for an experienced, friendly stone company, contact Stone Crazy. Without a doubt, I will be using Stone Crazy to remodel my bathrooms in the near future.

Ri
Review №15

Ive used Stone Crazy twice now and each time they did an absolutely awesome job. I couldnt even tell that the granite had a seam. Jake and his staff are amazing. Several of my friends and family have had disasters going to other fabricators (out of state and in-state). If you stick with Jake and his staff, you wont go wrong!!

Sc
Review №16

Stone Crazy installed out counter tops, Service was top notch and on time, they came out and measured very carefully, came back a few days later and installed our granite counter tops to perfection with zero flaws, installer was very helpful even taking the time to fix what my cabinet people should have done

La
Review №17

We are extremely pleased with our experience with Stone Craxy! They have done the majority of the work in our home and have never let us down after all these years. We recently replaced our kitchen countertops. They continue to be punctual, professional, courteous and very neat. Many thanks to Jake, Joe and Connie for once again exceeding our expectations:)!

Ma
Review №18

We just had our 2nd granite installation from Stone Crazy. Almost 10 years ago we had our kitchen, laundry, and 1/2 bath done. I think it was like 75 sg. ft. of granite. To this day it looks like brand new. After going to 3 different granite places we found the best selection of remnants here for 2 small bathrooms we were updating. They were very busy each time we visited but they acknowledge us and we were helped shortly. I had unforeseen delays which held back the granite placement. Even after all that they were ready for measurements and still had our selection. The crew this morning were professional and artists at their work. The price was fare and slightly better than other places we looked. I have posted photos of their work.

Ri
Review №19

18 years as a general contractor doing nothing but higher end properties. Normally dont ever feel compelled to rate anyone until now. We love our suppliers but I have to say 1 star was being extremely nice to these folks. Maybe I could just say run from Carol, who not only is one of the slowest Ive ever dealt with, and is also one of the worst communicators in the business. In a field where showrooms, designers and fabricators are a dime a dozen. Stone crazy would be a waste of time to recommend to anyone.

Je
Review №20

So easy to work with. The whole process was smooth and easy. Couldn’t be happier with the quartz!

Fr
Review №21

We had Stone Crazy do two small installations in our bathrooms. Despite the size of the job, every time I contacted them, I felt like I was their most important customer. When they are done, if you are not happy, you just dont want to be happy.

Ju
Review №22

On May 5th I called to inquire about having a tabletop made for a kitchen nook we had custom made and installed. I was told to email them as the woman I needed to speak to was with a customer. I did so with some of the details, pictures, drawings and said I needed help with design, overhang, etc... I was told I would receive a phone call back to discuss further. The next day I get an email from Connie who was clueless as to why I was emailing. I gave her the rough dimensions and she finally called on the 8th three days later. We were having some discussion about samples as we were interested in using Quartz. I told her the brand and color we were most likely to use. I was very specific and asked if she could come out to help and bring this sample and maybe a few others so I could see it in my own home under my own lighting. She insisted that I come in and I said that was not necessary I simply needed some help with design and needed to see it with my granite and lighting. She said she would have a sample of the Quartz sent to the house and to take a look and let her know, she would help with design and dimensions no problem. Fast forward to May 26th and I have still not received any samples in the mail so I call again to ask what the status is. It was clear by the phone call that she had not ordered the samples after our last conversation (she did not admit this). She tells me she cannot find my file that she will look and call me back. Two days go by and I call back again and she says she still cannot find my file... She asked for my information and sent the email that day to the company asking them to send the sample. On June 2nd she emails me the proposal and asks if I recieved the samples. I had received them and was busy until today, June 5th. My wife called and spoke with a woman, not Connie asking to set up the time to have Connie come out and measure the lady set a time to come on Monday between 9:30-10:30 to go over everything and we would place the order. I quickly get a phone call after she hung up from Connie saying my wife just called and I confirmed. At this point, for the first time, she tells me I told you the first time we talked I do not come out for tabletops I only come out for kitchens. I said this was the first time she mentioned this and if she had told me this our conversations and relationship would have proceeded very differently. I would have dealt with the correct person from the beginning. She proceeded to argue and be very condescending to me. I told her she was making it very difficult to do business with them and I was rather shocked how she was talking to me. She told me she was not trying to be difficult and I assured her she was being exactly that. She proceeded to tell me that I needed to come in to see everything they had and I said I know what I want and that is not necessary I just needed help with design. She continued to be disrespectful and confrontational and said no I needed to come in and meet with Jake to go over everything could I come in tomorrow and I said that was not possible. I asked how is he going to help us unless he can come out and look at our base and take all the correct measurements. What good is it to go there and talk about it we were ready to order and he would not be able to measure and help with final design if he was not present in our home. She started chuckling quietly as she had been through out the conversation and I inquired when he could come out to meet with us. As I was asking she started whispering to someone. I finished my questioned and waited several more seconds and she continued to converse with someone else. At this point I had enough and hang up the phone. Even after telling her how difficult she was being and reminded her of the fact that she did not order our samples, did not return phone calls, and now was changing her story in the manner in which she would help us, she never tried to be nice, polite, or apologize, nothing! I will be looking elsewhere. I would not recommend them. What terrible sales and customer service.

Bo
Review №23

Our builder used this company for our counter surfaces and they did a horrible job... We had to have them come out several times and they never got things right. The seams are sloppy and the filler they used in places that were chipped by them has been falling apart. Do yourself a favor and find someone else that stands behind their work!

Je
Review №24

The staff and crew are all rude. They are of the least amount of help in the area. Which I just moved here less then a year ago. I wouldnt recommend them to anyone. Spend your money elsewhere...

Jo
Review №25

Jake joe and the whole team...#1

Information
23 Photos
25 Comments
3.9 Rating
  • Address:3781 Commerce Loop, Orlando, FL 32808, United States
  • Site:http://stonecrazyorlando.com/
  • Phone:+1 407-290-5790
Categories
  • Countertop store
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–4:30PM
  • Thursday:9AM–4:30PM
  • Friday:9AM–4:30PM
  • Saturday:9AM–4:30PM
  • Sunday:9AM–3PM
Service options
  • In-store shopping:Yes
Health & safety
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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