Bought a purse here and they sold me a used purse! I didn’t even look at the purse until I got home, because who would think that a name brand store like this would ever sell a used item! I am from out of town and I was so upset. I was trying to get ahold of them once I got home and I could not get anyone on the phone! It took me 2 weeks to actually speak with someone! Once I did get on the phone with someone, she was very helpful and sent me a new purse. This was an inconvenience and I was shocked that people spend thousands of dollars on a purse and they would sell them a used one!

Atlanta has the best one but this was pretty cool. They just dont have any sizes in shoes past a 7... deal breaker

I bought a bag literally drove all the way to Disney realized the leather was a little rough on the front, drove back and they let me exchange it for another one!!! It was the best customer service! Thank you again

I was visiting Orlando for Memorial Day and every time I am there I shop ask this location, but this time it was unusually crowded and I had to wait in line to get in the store. The sales team was helpful and charming as always when I got inside. Sally helped me purchase a pair of slides for my dad as a gift for Father’s Day. He was so excited when he opened the box, but they gave me the wrong size shoe. :( . The store was closing when I got to the register and it was still extremely crowded inside, so I am Niy sure if the clerk gave me the wrong shoe or if the error happened in the back. I told my dad I would exchange them, but I live in Georgia. I have tried to call the store for three days and no one will answer and the store voicemail is FULL. I reached out to Gucci.com and they advised that I have to speak with the store directly. This was a error made on their behalf. When you purchase the shoe the salesperson takes it to the register for you and they wrap it all pretty in a bag and tie it. It was a gift, so I wanted my dad to experience opening the bag and then box. I hope I am able to gain a resolution soon. I purchase from Gucci regularly and I have loved their service up until now. :(

Was waited on by Saranna. She was super helpful. I went in for a wallet and she found a pair of shoes in the stockroom that matched the print of the wallet, so I bought those as well. Great experience, will be back my next time in town. 😄

Staff are nice. Valentina was very helpful to us. I had demands that were supplied by them. Queues can be long at times but it’s worth the wait.The selection is not as wide as Gucci outlets in NJ but it’s all about luck and finding something for you individually.

COVID-19 Protocols are still in place which is great so be prepared to stand in line outside (hopefully it’s not too hot outside). The line wasn’t long. We walked in & the staff are friendly. I would highly recommend going in & ask for Henry. If you love the Gucci brand, you will find some good prices thats are worth it. We will definitely be back! Henry for the win!

Kids got to have their first enjoyable experience and loved their first purchase.

Great store with plenty of staff to help u! Alicia was extremely nice to work with and got 2 amazing bags for me at a great price. Glad they reopened and off for shopping!

I bought 2 pairs of shoes from this store on Memorial Day weekend. They didn’t have my size so they had to special order them and ship them directly to my address. I paid the full amount including the shipping cost. It’s been more than a month still haven’t received anything. I’ve been calling the store almost daily no answer and just like another reviewer said their voicemail is full. I even sent them an email with picture of my receipt explaining everything yet no answer. I tried to call the corporate store they said there is nothing they can do. Im hopeless right now. I need at least my money back if they don’t have the shoes 🤬

Temperature check before entry was good and other good COVID protocols. They had a good range of things but not all the latest. Clean and professional staff.

Loved it here! Long wait for the line, but it was worth it. Went to buy the kids gifts for Valentine’s Day. Staff was overwhelmed ! Everyone calling on them at same time, and they still managed to handle all the customers... I always shop outlet, when shopping for the kids lol.... they were fully stocked too! Went to Gucci outlet in Chicago a few months ago, they didn’t have any sizes in anything ... Will definitely return anytime in Orlando

Very big queue so I couldnt come inside

Great deals! The cashier great! She went out of her way to help find the correct sizes and showed us inventory that was still being unboxed in the back. Went in for 1 belt left with 3.

Amazing experience went to Orlando Florida for vacation and came to this outlet and bought a sneaker great service and representatives they acted quickly and efficiently and understood what I wanted definitely RECOMMEND

Little to no customer service. My wife saw a purse she liked and no one would help her, even employees who were just standing around. I saw a wallet I liked and told the guy I wanted to think about it. I literally ran back to the store to make it back before they closed. I got there 5 minutes before close. I told the guy at the door I wanted to buy the wallet and he just shook his head and said they were closed. My wife is Regional Manager at another major fashion retailer and she was disgusted with the way we were treated. We will never return to this store.

The bag I purchased in February is a Gucci velvet marmont blind for love runway bag. The problems started in July of the same year, pearls falling off and oxidized hardware as well as a small crack in leather, I brought it in and a repair work order was initiated. Less than 2 weeks later I was contacted by them that my bag was not able to be repaired, so they offered me an exchange of anything I choose. I’m very happy with this because it was prompt and I had my new bag picked out that same day. I’m very happy with the customer service here, I’m always treated very well.

I usually don’t do reviews but ikram was so amazing that I said to myself why we always like to share bad experiences and when it’s great experience we just keep it to ourselves. Well this time my experience was super amazing that I have to share it . I was in Orlando for a 4 day trip with my wife and we never saw or been to a Gucci outlet we were joking about the line in front of the store but we said why not let see what kind of discounts they have … when it was our turn here comes ikram she was so friendly the minute she welcomed us to the store I knew the experience will be so different, she went above and beyond to help us . Me and my wife were like kids in a candy store … we jumped from purses to shoes to clothes and we felts like we were overwhelming ikram with questions and requests and her smile never left her face and she answered my wife’s questions even the silly ones very professionally… we felt pampered with ikram she paid attention to the least of the details. We felt her suggestions were great .. most high end stores you feel either rushed or they are trying to sell you things you will never need … we felt very comfortable with her eii talked about her home town our home town … of course my wife end up with the lion’s share of what we bought but first time I was happy paying for it cause ikram made us feel like both our opinions matter she was able to translate a let’s see what the store have to a successful I wish I could buy more and more . I think ikram made the Gucci experience a very special one she was the ingredient that made our first experience at a Gucci outlet far better than any other regular Gucci stores we been to all over the country. FYI we walked into Versace (which is my favorite store sorry ikram) but they didn’t have an ikram, they had a good discounts but we didn’t feel comfortable so we walked out empty handed ….. I can’t believe my first trip to Orlando the land of the theme parks ( Disney, universal studios,seaworld) and I’m writing a review about ikram the girl from Africa that helped us in a Gucci outlet but I’m glad I m doing it cause it shows still in 2021 the human interaction leaves a better impression and doesn’t stop to impress us more than all the Star Wars new rides ….. my wife next to me saying she wants to go back say bye to ikram and of course get the black purse she didn’t get last time …yeah no we have a plane to catch early and the black purse can wait ..

You had to wait until line outside before you can get in

Purchased a pair of loafers that was supposed be mailed never received my item 6months passed & Im getting the run around... bad customer service!!!!!!

Great store when shopping for your spouse but the men selections are limited

I was visiting from Oklahoma and bought a purse from here and the cashier forgot to remove my anti theft beeper. When I call no one ever answers and vm is full.

Great bargains on Gucci! A little bit of wait but definitely worth visiting.

Nice and clean. Wish they had my shoe size but still nice.

Not many sizes and options. They didnt have anything above size Us 10 for men

Very good and knowledgeable employees.The seemingly manager - was busy shuffling workers and was stressing out the workers - who were still smiling.Manager may need help.He was on the case of the person welcoming customers.We were planning on buying more... but constant shuffling of employees was not helpful.

I have been in the Orlando store 3 times as of today and made a purchase each time.The staff has been very friendly and acomaditing each time. I will definitely go back.

Salespeople are helpful, and they enforce covid-19 rules. Lots to look at, and advice makes sales easier.

It was our first time here and buying from a Gucci “outlet”. We usually buy direct from Gucci.com and their boutiques around the country. I must say, I was very pleased with the store’s selection and item/sizes availabilities. The service was awesome as well. We worked with Ricardo and he was extremely helpful and accommodating. If you’re looking for Gucci shoes, then you have to come here because they’re all at least 50% off from their original retail pricing. Let’s just say we left the store $5000 poorer and with big smiles on our faces because we got some super deals on amazing items. 👍

Purchased a bag from there while on vacation. When I reached home bag was broken. Tried contacting them just ring after pressing number 2. It’s sickening.

Monica was very helpful, she was very attentive to my needs. She provided great customer service.

Bought 2 items, one for me and one for my wife. Decided to go back and purchase more later that day. When I was at the register I asked an associate (Andre salesperson:1052430)about my account and he came off rude. Looking at the other reviews it’s pretty apparent this location has a reputation for bad customer service but figured it deserved a review so people know what to expect from this Gucci location. Hopefully they fix these customer service problems.

Seriosly the worst customer service! We bought 2 belts. We had them shipped and the items did not arrive for almost a month, and when they did arrive one belt was missing and the sent a pair of sandals to our address. When you call, not one answers the phone and the voicemail is full. I have no idea what to do and no one to help me.

Most of the items are made for outlet and therefore quality suffers. Staff is overall nice and helpful but between the selection, long lines and amount of people buying this it makes it very undesirable

My first time here and I felt in love❤ I seen some nice purses and backpacks‼I will be coming back when my backpack come in‼They do have a line and taking temperature checks at the door‼

Nuria was fantastic in helping my daughter find the perfect gift for her 11th birthday. She was knowledgeable about the product and was patient with her. Truly a great experience for my daughters first purchase with a luxury brand.

The store closes at 9pm, I was in line outside at 8:30pm . I knew what I wanted to buy but Gucci still refused to let me In because they don’t let people in the store past 8:30pm even though the store closes at 9pm (no sign on the door to state this rule). I asked to speak to a supervisor and the supervisor said they would sell me the item while I am standing outside of the store in the cold like a drug deal transaction. I think that was rude and very unprofessional for Gucci to charge so much money for a bag and treat it’s customers like a second class citizen . That is why Gucci stays in trouble because of the way that they treat it’s customers but we continue to forgive them and buy there products!

I haven’t been into tHe store yet but My friend referred me phone number of a personal shopper at this gucci orlando outlet location to help me score a pair of shoes she thought I might like. I hate going into crowded stores normally, but with covid even more so doing all shopping online these days. I texted the local sales rep Henry and despite a few delays he came through and helped me score an amazing pair of shoes.I look forward to eventually making it into their store but for now I’m thankful for Henry helping me shop via text. THANK YOU HENRY, REALLY APPRECIATE YOUR AMAZING HELP,

Very unhelpful sales team. We were looking for loafers for my husband. Couldn’t find anyone to help us in a largely empty store. They were all too busy talking to each other in a corner, and very dismissive. We flagged someone down, asked for a price and were given a price but no offer to try on the shoes. We’ve shopped at many Gucci stores but Orlando needs some training and an attitude adjustment.

Love this beautiful gucci bags check it out they got lots of selections

Jeans are completely wordless.

Horrible customer service. I shouldn’t have to beg for service while holding multiple items. Then for the available staff to say they don’t work in that department, but didn’t budge to get anyone else was very sad.

Customer service is off the chart very kind and attentive

Lines to get in, then even more to check out. Shame.

Didnt know what to expect. I did see and fall in love with the Mickey items. I will be coming back to get.

Great deals but the young lady at register 4Lachelle had such a horrible rude attitude which ruined my experience at this specific location in Orlando 8200 Vineland Ave. You normally would be pleasant to consistent customers who have to wait outside 30 minutes to get in the store.

I understand the protocol, but if seven people left the store and they are only let two people enter the store, without explanation it’s unexpectedable. Horrible first impression of the store!

I tried to give this location the benefit of the doubt, as I have been here twice in two months. But between being understaffed and the staff that is available being rude and unhelpful, I’d suggest avoiding this store altogether. The regular boutiques are much better and will actually help you purchase something instead of just staring at you with contempt.

Won’t answer their phone and mailbox is full to leave a voicemail. Went all the way to their store just to find out your can’t exchange at the outlets location. Why do you think I tried calling… waste of time and drive .

Extremely disappointed in this location. The unprofessionalism and lack of customer service exhibited from the sales associates was nothing like I’ve ever experienced before in a designer store. After leaving I felt embarrassed and not worthy of being in the store because of how I was treated. Degrading. After asking to see an item that was in a case, I wasn’t even acknowledged. He just grabbed the item and laid it down. After he took it from me and put it back into its case continuing to ignore me, I was asking about the item and what all I could use it for, it was a beautiful, unique, item nearly $2,000. I’m always asking about luxury/designer items with the sales associates in Louis Vuitton, the Chanel in Saks, and Prada. Other locations of Gucci in Naples, Tampa, and Miami have always had helpful, excellent, sales reps. After asking him about it’s different uses mid sentence he walked away from me. I think I was in shock because I even stopped mid sentence. I’m not even sure where he was going, he never went to another customer he just walked away...I turned around to him as he was behind me at that point and he said something condescending about it being a folio again. As if I didn’t know what a folio is....But I asked if people use it as a clutch or what can they use it for and he continued to still not look at me and answer my questions! Like I was beneath him for asking about their item or not worthy of utilizing his time. Insanity! You’re a sales associate I don’t care if I was asking if the sky was blue, you still acknowledge and answer any questions I have for you until I’m finished! I asked one question and you walk away mid-sentence? 🤨 I’m not sure what training they’ve had but if this is how they treat their customers I’m not sure why anyone would buy something from them at this location.Do yourself a favor, if you’re in the Orlando area go to the other Gucci store that’s not an outlet. The prices are not discounted at the outlet store anyway and they have a very underwhelming bag and belt selection whenever I’m in town and go. The shoes are subpar. The clothing items are a decent selection of couture. That’s the only positive I can come up with and the item I was looking at today was unique. Or another recommendation is to do what I did and take your business to the Prada store next door with friendly, helpful, sales associates and a very nice selection with even Miu Miu in the back. (:

I spend 5 000 dolars was great

Great service always. Monica and Diana are great!

I lobe this outlet. Great deals!

Good experience here at Gucci as always. Hoping to come back tomorrow!

The line outside the door was really long and the sun was beaming. No Gucci for me that trip.

Long wait but worth it. Staff was courteous.

Good luck with anyone answering the phones!Good luck with the salesperson ever calling you back or texting you AFTER you buy something and they give you their work cell to aid in making future sales. What a joke.

All the sales people think they are better than you are

Expensive store.bought a pair of slippers for $250.00.bring lots of money..lol

Face masks required. Social distancing. Authentic products with good staff

Had good experience first time. Good employees but prices are no difference than regular stores like macys

Racial profiling, I didn’t receive the same service as a Caucasian patron. Then again, this is a red state, what was I thinking!

Very nice! Highly recommended!

This store sold me fake sunglasses!!!! Buyer Beware.

Staff was pleasant. I wish they would bring back more classic style bags instead of the vinyl bags. Most of the new styles seem to be over the top and gaudy.

The team is amazing at this store. Great clothes.

I bought a Starbucks 5 minutes ago. Just finish my shopping from Burberry. Walk to Gucci. I was like “oh that bag might be fit for my gf, however, they let us wait outside for 5 minutes and let us in. They told us the policy. Alright, I respect that but you put my drinks down nearby the entrance” my drink on the ground due to your policy...” after all, I met the store supervisor, he explain rules and the reason. Apparently, he didn’t understand my points. I DO respect and understand your rules. But you can have somewhere for guest to put their drinks least in some real place like table... or you know what I mean? This is kind embarrassing for me to before get out the store and pick up my drinks then from the ground. It’s a shame for such a Gucci brand treat guests like that. My gf was upset she said “ after I came out and buy the birthday gift for you I was happy on todays shopping experience however this terrible experience in here really make today last part not end with happy in this outlet”. I’m writing this with my true feeling. I know Gucci might don’t care some minor guests like us not spent much money on this brand. But this store you just did something really seem stupid to me. It’s non sense. Imagine put your guest drink on ground and let them pick up before get outta your store. Hack no no 🤬

The staff at this outlet don’t really care if they sell or not. With the new policy of appointments I kept calling for a whole week no one answered the phone. I left 5 voicemails no one called me back. I drove for an hour to the store and the lady at the front door told me I can’t come in because there closed although the outlet closes an hour later. I explained the situation she asked me to leave my phone number and someone will text me. It’s been 2 days and no one texted me. This is not a Gucci service this clearly shows that the manger doesn’t really check if the staff is doing their jobs.

I went in with my husband he wanted to look around...nothing I would buy

But like, why? Nothing worth looking at and definitely not paying for.

The manager there is very rude and horrible customer service, beware if you buy something there like shoes the horrible manager will not let you exchange anything after the regular worker stated we could exchange it. She came out rude and inconsiderate, she don’t know how to manage at all... I spend too much money with GUCCI for this disrespect..GUCCI needs to do better with selecting rude people to manage their stores

Loved it

My granddaughter thought she was grown up. Nothing for kids but she enjoyed looking

The store was very busy and crowded and their were not enough sales people to help every customer.

Great place for shopping!👌

Not my thing

Sunrise Gucci has better selection and service.

Great store with lots of good prices and selection. Loved my experience!!!

Unfortunately the worst customer service and experience at a premium designer outlet. Staff stood around, chatting and laughing with eachother, hollering spanish across the room to eachother.. rather than doing what they are paid to do - paying attention to the needs of the customers in the store. It was a task to get the attention of someone to assist. Staff here need major training on service and mannerisms they display on the store floor. Even the security guard at the door was highly unprofessional standing infront of the door and opening and closing with no space for you to enter or exit, besides being sandwiched between himself and the door. Worst designer store experience.

The store it’s self was just ok, they definitely lost a sale with the rude doorman they have in place

One 👜 purse brown all I want

Too expensive! Ridiculously expensive!

Cool place

Lackluster customer service, outdated overpriced fashion from last season.

Got some Gucci flip flops!

Very good just to expensive

Favorite store

With restrictions in place, the line is even longer now.

Love it!

Great value for designer

Ask for Adriana.

This store does not have outlet prices, it’s just a regular retail store inside an outlet mall. I would not return to this location.

Good finds 🤫

Nice place

So underrated

It a Gucci store.

Very unfriendly service.

👎

Not enough sales

Loved it!!