I purchased this plaque for my soon-to-be nephew. I let Pamela know that I wanted the theme to be centered around travel, and within the day she came up with a beautiful design. She also kept me up to date with the progress of the plaque with pictures, and it was a pleasure to see it being made. After the order was shipped, she kept in touch with me to make sure I received it. From the service, to production to the follow up, Pamela made the effort to make sure I was happy with the end result. Thanks again! Emmett loves his plaque :)