I would have to say this is one of the most professional dealerships I visit in a very long time between asking me as I walk-in door can I help you me in anyway. As we were to my Gmail I was able to work with each department member through the buying process.I would highly recommend this dealership.Also I was not offered anything for a review this is my own opinion.Ahmed Sales mangerMarcus Sales representativeKevin Customer care & accessoriesCharles Finance managerBest regardsWLH
This is a great place to do business if you have plans for purchasing a vehicle. What I liked about my experience here was the fact that these guys were very honest about how the purchasing process worked and how the reputation of Ford was very important to them. I specifically had my eyes set on a used 2008 Ford 150 truck that the dealership had just received as a trade-in from a recent customer. The Ford employees (Manny and Daniel) could have taken advantage of me and just sold the truck to me as is. But they both insisted that the truck needed to be inspected and made safe first and that I would have to wait for a couple of days. In other words, they wanted to make sure that they didnt sell me a Lemon. This truck was absolutely filthy but I needed a truck immediately so, I didnt care what condition it was in at the time. Even with my anxiety kicking in, I was still forced to wait. When I came back to the dealership a couple of days later, the buying process went smoothly. I received a great trade-in value for my 2010 BMW and the truck had been made almost show room ready. (Inspection, new Brakes, Oil Change, Detailed inside and out, etc.) For the most part, Ive always been a Ford guy and this will be my go to dealership for future purchases. Thanks for the experience.
I went in searching for my dream car and I left with just that. My salesman was Caleb Sepulvede and he was so kind, patient, informative. I live a little over an hour away and he set me up with an appointment and had both the cars I was interested in lined up for me to view easily. They also worked with me for a good deal on my trade in. If you want a personable experience I highly recommend Caleb. Im proud to own a brand new 2020 Mustang Ecoboost.
I can’t thank Maurice enough! From the moment my car got to Sunstate Ford, Maurice was there for me throughout the entire process. His transparency, positive attitude, he kept me promptly informed through it all. I felt that I could trust him, and I’m glad I did! Thank you thank you thank you. 11 out of 10 service! So so grateful for him.
I had the best experience in the service department with Reggie Smith! It began with him immediately acknowledging my presence with a pleasant greeting and eye contact the minute I entered the service area. (Ive been blatantly and rudely ignored at other dealership service departments as though they were afraid I would ask a question.) His magic was evident when he turned a potential service failure around by being honest and forthcoming; I appreciated that the most. He sets the bar very high when it comes to service excellence because he truly enjoys what he does. Some things cannot be taught and Reggie has a natural ability to take care of his customer. I do hope that the management staff at SunState Ford is aware of his talent because he is someone you definitely want to have on your team. If you need something in the service department, please see Reggie Smith, hell get the right thing done the right way.
Rich Rosenberg is awesome to work with for our commercial vehicle purchases! His responses are prompt and accurate and I always look forward to making a commercial purchase because he makes it SO easy for me!Stacey our service manager is always great as well! She is very thorough and is excellent in communicating with us and getting our vehicles back on the road as quickly as possible.Thank you to the Sun State Team for going above and beyond on customer service!
If you need anything at Sun State Ford I suggest Maurice. He is a very truthful and honest person. Great customer service. You can tell he really cares about your experience while you are there.
I won’t say my salesman name as I don’t believe it was completely his fault. The communication between the retail and commercial sales departments is absolutely terrible. I found a F550 truck on their website and called late one evening asking for a return phone call from a salesman. The next day I received a call, we communicated for several days as we (my dad, sister, and I own a family business together) negotiated the trade in of our old F550 and purchase of this new 2021. First thing in the morning this past Thursday September 23rd we sent in signed paperwork agreeing to the trade and purchase. The salesman took it to finance department where he discovered the “commercial” department had sold the truck without his knowledge.This is when I learned I wasn’t working with a “commercial” department salesman. I called asking for a cab & chassis F550. No one buys these for personal use, why was I ever placed with a “retail” salesman to begin with. I realize the truck market is fierce, but we were paying asking price on the listing, and we only negotiated an extra $500 for our trade in.We came to Sun State Ford because they had the truck we needed in stock. At this point we will just go back to our trusted dealer and special order a truck.
Exceptional customer service! From the moment you walk through the front door you are greeted and welcomed by the staff. Willie was such a pleasure to do business with. I would recommend this dealership to anyone looking for great prices, rates, and most importantly the level professionalism. I went in for dent removal and the car looks brand new. Referrals to come!
Great service on my RangerAsk for Maurice for great costumer service!
My service center of choice. Maurice always takes care of me with excellent customer service. Friendly and easy to work with. Thank you!
My 2017 Ford Expedition experienced a complete brake failure. It’s hard to imagine the danger this issue could have caused. Fortunately the issue happened in a parking lot and only resulted in a small accident. I was initially very disappointed in the response from Sun State. Especially considering that the vehicle was purchased and serviced at Sun State. However, after I had the vehicle towed to the dealer, Maurice ensured everything was taken care of. The repaint on the front bumper was very good.
Service manager Don Raymond is fantastic at what he does. He is very honest and considerate of my time. Even though I’ve moved away from the area, I will continue bringing my car in to Sun State for all of my service needs. Highly recommend 👍🏼
Maurice Jackson is amazing. I came in for my appointment a few minutes late and he took me anyway. I thought I would be waiting for hours to get my car fixed but it didnt take that long. He checked on me from time to time and updated me on what was going on. I super happy about the service I received today and I highly recommend sunstate Ford for servicing your car. Go check out Maurice, hes awesome.
Thank you Don Raymond and Maurice Jackson for all your help. I never had a better experience with ford service like this one. We were traveling to North Carolina with our truck towing a trailer and we had to do an emergency stop to this service because temperature of the transmission was going way to high. Even though there were no transmission technician on site, Don and Maurice offered their help and quickly lifted and inspected the truck to make sure that we can continue our trip safely. I’ve never seen such a willingness to help until now.I will give them 10 stars for the attitude, knowledge, time and the whole customer experience they provided.Thank you guys!
Sun State Ford was an amazing experience. Mr. Maurice was a very great help. He takes his time with you & makes sure you are helped in all aspects. I would highly recommend. Very helpful, Very Respectful & deserves a 10/10.
This is one AMAZING dealership. Old school sales and service. I cant tell you enough how great this place is. I buy many vehicles each year and never have I been treated so well, far beyond the initial sale. They stand behind what they sell. Dominic Ekpunobi is the most incredible salesman I have ever dealt with. I truly consider him my friend now. Troy and Anthony are on top of their game. Troy took a bad situation on a used truck and turned it into an opportunity to show me how serious these people are about making the customer happy. Dominic and this dealership truly go above and beyond what the other do. Do yourself a favor and give them a shot. I am digging my 2020 Ford F250. THANK YOU!!
The staff is always very helpful polite and explain things completely I recommend Sunstate Ford to anybody looking for a vehicle
My fiancée dropped her car off Tuesday morning for cosmetic body shop work and standard service. They told her the car will be ready WEDNESDAY.Wednesday turned to end of day Thursday.We told them we will be out of town Friday but can pick it up Saturday. They told us it will be waiting in the Service area when we are ready.Saturday, we called them to say we are on our way, have them the full description of our car and asked for it to be ready when we arrive. They complied over the phone. We arrive 15min later at 3p, they dont have the car. To make things worse, they tell us the car is stored in the Body Shop which closed at noon and doesnt reopen until Monday.We will be without the car for a week, when we were initially promised one day. I understand sometimes there are unforeseen issues but this doesnt excuse not having the car ready for us 2 days after telling us its ready.Unprofessional.
Huge shout out to Mida and Willie in the sales department. They were amazing to work with as they helped this helicopter mom with our daughter’s first solo car purchase from 500 miles away. They were professional, responsive, kept their word, and very fair when other area dealerships were trying to take advantage of the inventory shortage. Thank you both for making this car buying experience a 5+ out of 5.
Lana was literally the perfect sales associate. Knowledgeable enough to know her stuff, but kind enough to not pressure me into something I don’t want. I will only be buying from her and will be sending my family her way! Excellent experience over all.Will say the interior is a little dated, may be time to lose the tents… just saying
After an awful lie to inflate price at Tropical Ford, figured Id try Sun State Ford who have a Mach-E in stock. A sales rep called me and said the price of the vehicle will be $3k ABOVE MSRP. When I asked why he said it was shipped from New Jersey and they paid shipping. As someone who has shipped a car from California, I guarantee you it wasnt even close to $3k, and oddly enough $3k was the exact mark-up Tropical Ford had, and Tropical Ford ALSO said it was due to shipping. At least at Tropical they relented and said it was due to demand for the vehicle. Its a shame dealerships already making profit are looking to take advantage of people excited about the Mach-E. Do not buy at Sun State Ford unless you are ok with being lied to.
I recently had some bodywork & service at Sun State Ford. Thanks to Mark Johnson, the body shop manager & Don Raymond, my service advisor, the experience was seamless. As I have owned my Mustang for almost 7 years, this is not my first positive experience with these 2 gentlemen.They have made ownership an extremely pleasurable experience.
Came in there to replace my 2016 Ford escape battery and was held by Mr. Reggie Smith, everyone in there was pretty friendly. Reggie did a great job keeping me informed and making me feel really comfortable. Work was said to be done add an estimated 30 to 45 minutes, I can see that it took about 30 minutes so they definitely Provided accurate expectations.-ashley
Sunset Ford was a remarkable cars dealership. Mr. Maurice was very helpful employee. He helped us in every way he could . I would highly recommend this place .
Service Manager Don Raymond is excellent. I have work vehicles, so when my trucks are in for repair, I am not earning any money. He is always conscience and respectful of my business time, and gets my vans in and out for immediate service whenever possible. Great service and wonderful employee.
This is the best place to come to if you are in need of a fix. Maurice helped my family and I in a tremendous way. The staff was very pleasant and respectful.
This is by far the worst Ford dealership in Central FL. I’ve been here many times for service and it’s a disaster each time I go. Last time I came in for warranty work they lost my truck… I figured I would give one more chance but it’s obvious the service department is a mess and they don’t care to clean it up. I booked an appointment two weeks out for an oil change, took time off from work to bring it in today expecting a bit longer of a turn around as these guys are very slow to get things done, but when I came in their service guy Maurice let me know the OIL CHANGE would take several HOURS and was better off not waiting for it. I wasted my money and time on this place for the last time and I left. Never had a good experience here and it continues to go down the toilet with their leadership. I was planning on trading in and getting something new as well but I’ll take my truck buying and maintenance service needs elsewhere. Never go here. Find something else even if it’s outside town. They need to close this place down or get entirely new management and teams. Sun State is a bad choice period.
Sun State Ford is a great place. Mr. Maurice took his time with me and he was very patient. I recommend this place. Definitely 10/10.
Let me begin by saying, this isn’t enough stars to rate the experience I’ve had thus far. From the person i first spoke to Jay, to the person finalizing my deal Anthony, to even servicing my car Stacy. Each one of these individuals played a big role in the comfort i had in purchasing the vehicle. I definitely recommend 10/10 you want a car, this is the place you need to go. From building a rapport to giving you realistic number and ensuring everything possible you leave with a smile is exactly the FRANK way. I truly hope everyone has a blessed opportunity to deal with Jay, Anthony, and Stacy when they walk in.
It was pretty good Tania is a great person she help us a lot she do everything it take to get me a new car all I got to say it thank you so much Tania keep up great work
Whatever you are getting, find Tim Myers, even though he is a new guy but the guy definitely knows about car and walk you through with everything he has. Me and my family went to buy a used car but it ended up with some issue, this guy Tim is off the clock but still go back and forth to help us with the situation, we decided to swap to another car and this guy still helped out without clocking in. He is a great guy with great attitude on taking a job to help.
Excellent service. Appreciated the way Mr. Jessy explained about the vehicle. Y Series.
Kerry @ Sun State is the best! Super helpful and friendly, he made buying a breeze. First class service, check them out!
Ive never bought a car before, much less a brand new car. I had always heard about how car salesmen are shady and trying to cheat you out of your money. Needless to say I was nervous as I didnt want to be taken advantage of, but this was not the case at Sun State Ford! Caleb greeted us when we came in enthusiastically and was so kind and courteous. I just wanted to go for a test drive as I had been obsessively researching the 2020 Ford Escape SEL for weeks, never to think I could own one! He was so helpful and worked out the best deal possible for me! I was blown away at what he did, and would recommend for anyone to come here, and to see Caleb specifically! I never felt deceived or swindled, he was up front and answered all of my questions, even when it didnt seem he was going to make a sale. They even made suggestions of ways I could go about helping to improve my chances at a better interest rate. Now I am in my dream car, and know I have a trusted salesman I can text or call at any time with any of my questions. Love this place so much. Thank you Caleb!!!!
Got my parts that I need it for the car very reasonable
Sun state Ford is a very helpful dealership . I went to get my car looked that && fixed and Mr. Maurice was an amazing help he made sure he took his time . I really loved it here !!!!!
Got a used car there, great service. Stephen was a great salesman.
Great customer service on multiple occasions. Recently had screw puncture a tire and Don was able to squeeze me in to get it fixed the next day. Was there when they opened and left within the hour.
Very rude service technician named Cooper spoke down to me and acted like I knew nothing about mechanic work apon me asking why they told my wife they need to pull the motor and front end off for a top harness. When asked about why they would do that and why it was 3600 for labor he became very belligerent and nasty apon walking away from him he continued to try to argue and fight with me. Would not recommend taking anything there
I already posted my review but just think it is funny that the only ones the company responds to are the good reviews. No responses from the bad reviews. Very bad customer service. And like others posted they lie and sell vehicles out from under you. Thumbs down on this place!
I bought a bmw 535i from them and a week later one of my turbos went bad and cost $3500 in repairs. I have a social Media platform of over 77,000 people and I’ll shout out the dealer in a negative light if I don’t get full compensation
Great people there! Rich,Debbie and Richie.Thanks for being so kind and welcoming. Looking forward to the next time!
Sales person (Moe) was great and was never pushy or salesman-like. Then the finance people came. They pushed to see my personal financial statements even though I already had an approved loan for them to accept for payment. After threatening to walk away from the deal, they pulled the let me talk to the manager bit. After that, they continued to try to get me to sign paperwork dealing with interest rates and payments, and I had to fight them on all of it. After 4 hours, we finally got the truck we wanted for the price agreed, but they ruined my experience with their unnecessary shady practices.
I cannot rate a Dealer, or a staff any higher than here! We all hear nightmares about purchasing a vehicle, and most of us dread the process. Not here! Here is was smooth, effortless, no pressure, and amazingly quick!My thanks to Eddie (who was only a few weeks in to his employment) for taking the lead, and the time to walk me through the lot and answer question upon question. And more importantly when I saw a potentially better offer to see what he could do. And of course to Stephen who helped Eddie push the final product across the finish line.Now do not get me wrong, the price here was amazing! Almost 9% off sticker. However the class of the Management (Willie) to help push across what I needed to seal the deal, and the absolutely fair trade value went beyond what many expect.As said, most of us hate car buying. This was a pleasure. And hopefully a set-up that becomes the norm. Class all around!
Absolute great service. We are visiting in Orlando. Found out we needed nitro for our tire as it was really low. All that carried this service required an appointment. Sun State took us without one. Got there and was able to get us in and out so we could enjoy the rest of our visit. On top of that, they double checked the tire and just topped off all tires. Thank you Sun State staff!!
Bought a used 2019 Mazda Miata and dealt with Steve Wooten. I was coming from out of town as this was the exact color and trim I wanted and they had it priced right. I was in and out of the dealership in less than two hours, which is pretty painless as far as dealerships are concerned. I would recommend Steve and Sun State for sure.
I was not there to do business,but their employee helped with directions to another business I was looking for. Very helpful employees.
Dennis was super helpful. He wasnt like regular salesmen. He wasnt pushy, knew exactly what we needed and was well informed on the vehicles. Even though we didnt buy today, he got our information incase any vehicle that met my criteria came in and he could let me know so I could snap it up! Thank you, Dennis. You made our experience the absolute best weve had at any dealership
This was the absolute nicest experience I have ever had purchasing a vehicle. We had looked from Naples Fl to Orlando, where we met Ivanhoe at Sun State Ford. Ivan is very professional, gave us the best price possible on this Ford Truck! We were closing on a house and were concerned it may effect a change there, Ivan and Charles (his manager) actually held our down payment and the truck we choose! We will never go anywhere else and we live 2 hours away
Great buying experience. I had a trade and felt treated very fairly. They respected me, my time and my business. I would definitely shop here next time I need a car.
First off if I could add more stars I would. I have been to other dealerships and had terrible purchasing experiences and due to that it made me switch over to a whole different brand of car. Ivanhoe was extremely patient, professional and understanding with me. Once I told him what I wanted he didnt try to persuade me to get anything esle . Ivanhoe and Willie exceeded my expectations when comes down to satisfying my every concern and desire.. I can honestly say that I will be back possibly to upgrade my 2020 mustang gt just because the experience was pleasurable and like no other. Again I can not thank Ivanhoe and Willie enough. I recommend and highly encourage all first responders and regular civilians to choose this dealership when considering purchasing a vehicle...Thank you guys for the love that you have shown me, totally didnt expect you guys to take care of me like you did.. Blessing upon you guys and youre family...
I love them very helpful
Pretty bad service, all things considered. Definitely not the best people to leave your car with if you can avoid it.
Came in today looking for a F350 Tania was very helpful and friendly. I’m glad she was able to help us today!!
Awesome! Jay was great to us! No high pressure as we felt at Mullinax. Real explanations of facts and legit info.Great environment.
Service is very bad, doesn’t have great communication and you walk in and they don’t really seem interested to help.
We were lucky to find the car we were looking for, at Sun State Ford 200 miles away from our homeWe had a pleasure to know the Salesman, Mr Rafiu LawalHe helped us with the purchase with patience, respect, dedication, and professionalismPleasure in serving the company and the customers was natural on Mr RafiuWe felt very welcome from the moment we arrived at the dealership, even after we made the purchase, we received a phone call from Mr Rafiu to see if we had a good trip back home, it was worth driving 200 miles to make a car purchaseWe dont have enough words to thank you Mr Lawal for having treated us with such respect and making everything so easy for us.We are happy with the new purchase and we are bringing friends in the future to purchase vehicles from Mr Rafiu at Sun State Ford in OrlandoThank you againVerner and Vera Mahler
Wonderful customer service. Top of the line..Would recommend over and over and over again!
Even with the shortage of new cars I was able to find a car that complies with my needs and closed the deal right off the bat.
This place is awesome all around! We made a purchase here with no trouble or hassle. Much appreciation to Ivanhoe, Charles and Kevin for all the help and info from start to finish. Thank you once again guys.
Very nice people very helpful
We have had great experiences working with Reggie in the service department. Terrific customer service from him.
Guys are nice there.
Tania sanchez was very helpful and courteous to me and my needs for a vehicle thank you so much😊🙃 you make me feel so comfortable and not pressured
Sunstate Ford was amazing. Christopher Smith was the salesman who helped me. He was amazing and so easy to work with. He made a normally stressful thing very easy. I would recommend him to anyone looking for a new car.
Unprofessional. I made an appointment to see a 2015 Charger last week, in the week before I could come to see the car I had been called twice about making sure I was still interested in the car. One call they had messed up my appointment and I had to redo it. I went to test drive the car today just for them to tell me they sold it out from under me 3 days ago. They didnt call me to tell me about it or anything. Wouldnt do business with them
If you want the complete sleazeball experience, come to Sun State Ford. Flat out lies, different pricing listed on vehicles and intimidation tactics. This place is exactly why people will gladly pay more through the Internet. Save yourself the time and agony and stay away from this place.
Love the friendliness of the staff. Great Customer Service.
My uncle and I bought a truck from Sunstate Ford less than a month ago. Of course, they were helpful whenever we bought the truck, considering that it is over $80,000 F-350 Platinum. The day we took the truck we got only one fob and the salesman said that we will get the second fob later because he cannot find it, I even have it on a text message. I didnt think ita a big deal as long as they would get it for us within a week or so.I checked with the salesman a few days ago about the fob and all he had to say is that they cannot get me another fob and thats the end of it. These fobs that have remote start, open the tailgate etc are pretty expensive and I have to pay for that now?I emailed the general manager to resolve my issue, and never heard back from her. The salesman ignores me now after we paid close to $90,000 with all the warranties we got.Another thing this dealership does, the sell you warranties that are not even Ford warranties. Could be nice to disclose that upfront.This is by far the worst experience I had. A week after my uncle bought the truck I purchased a Mustang GT from the Ford dealership in Davenport FL which was a whole lot different from Sunstate.I will contact Ford Motor to see if they can help us get what we paid for.
The guys that helped me were very professional courtesy and knowledgeable thats why I like for FORD
Excellent customer service our sales person, Tania, was excellent definitely will be returning for our next purchase
Bought an Escape and already want to cry. Searched internet and saw a vehicle I was interested in and when I met Stacey at the door she asked if I had decided on the 2018 or 2020. When I said 2020 she said great I will get Kerry to help you. Kerry went over all the bells and whistles and I was ready to buy after the test drive. Started the preliminary process and noticed that the price was $600 more than the internet. When I asked why I was told it was because the one I had looked at on the internet had been on the lot longer. Ok great I said Ill take that one if its the same as the oneI drove. I was assured it was exactly the same and we proceeded. After all the paperwork was done I got in and drove away only to discover it did not have the Ford Co pilot features I was interested in. I feel betrayed. Only reason I gave 2 stars is because Kerry was extremely likeable. Never again will I buy here nor will I reccomend to others.
I have been with Nissan for ten years my daughter convinced me to come in and i spoke with tania caleb and jay all very nice and made me feel comfortable, as soon as my lease is up i will be buying from Sunstate . i love that they are friendly and made me feel comfortable i do not like going into dealerships its stressful for me. i did not feel that way. i will be buying from tania thank you all and for not pushing me into something i am not ready for yet but i will be back to own and not lease. also i want to mention i was with my 3 year old grand daughter and she was treated amazing.
Maruice is one the nices pleasant person you could ever want to have as a Service Manager. Im truly satisfied with any Maintenance issues I have Because Maurice makes sure all issues are resolved before I leave I wish I could rate Maurice more then 5 ⭐
My amazing sales person Johnny Prosser was awesome and very helpful and knowledgeable and my Finance Manager Willie Fulpher bent over backwards and got me the deal I needed and made sure that I got everything that I wanted in my new vehicle (2020 Ford Explorer) He Rocked and I will send as many people to them as I can and you should too!!!!
Charles Crawford greeted us on the lot. Immediately we came to appreciate him. He was friendly, helpful, knowledgeable and never pushy. We were not actually planning to buy a car today, but Charles was able to find us the perfect vehicle. The price was amazing and the dealership gave us a super fair price on our trade in. We would definitely recommend Sun State Ford and Charles Crawford if you’re in the market for a new vehicle. Thanks again Charles
I needed a new van for my company Third Eye Vision and Sun State Ford gave me the best car deal in Orlando.
Always a pleasure to go to SUN STATE FORD. They have the best deals, cars selection, mechanics, and detailing personnels. The staff is very knowledge and they will always make you feel at home. Do make sure to ask for Jose from the body shop, Mark or Dave for the repair, dents, and paint, and Max for your car detailing.
Excellent service. The service department staff, especially Maurice Jackson keep you informed and check in with you as your car is being taken care of. I continue to bring my car for service here because I consistently have an outstanding customer experience when I bring my car here.
5 new vehicles in 15 years!
Worked there for a while. I did good but had to move. Good people decent management. A few sharks bur i could handle them. Over all good place to work. Troy if youre still there hit me up by replying on here. Ill find it.
Don in the Service Dept went above and beyond when my Explorer was brought in 10 min prior to closing on a Friday.
Had a terrible experience with the parts department. No customer service at all, why come to work if you don’t want to be there? Two out of the three reps didn’t even seem to interested in helping me but thanks to the 1 gentleman help was very appreciated. FoRd?
Caleb service and assistance was amazing I will come back to shop for Cars at Ford sun state Ford because of his great help
Went to parts, i was a little lost not very good signage, but very friendly people and helpful
Great customer service
Was looking to upgrade to a larger car after a career change. I was totally convinced they weren’t going to be able to get me the interest rate/ monthly payment I was looking for. However, Oscar worked some magic and got me in my amazing new car. He provided excellent customer service, kept us in the loop for the whole process which was surprisingly the easiest and most painless care buying experience I’ve ever had. I will now recommend him and this dealership to all my friends and family. I also will only be going here from now on. Thanks for getting me in my nice new ride!
I had a great experience purchasing a new vehicle today at Sun State Ford. Charles Crawford was great to work with. I am in sales myself, and often critical of the salesperson Im buying from. Charles was very receptive and intuitive about what i cared about and what i didnt. He didnt push on anything i wasnt interested in. Great job Charles!
Customer service is top notch.
I took in my 2018 ford fusion today to get a part fixed and Mr. Reggie Smith at the service department has great customer service and was very helpful i would recommend anyone to go directly to him amazing job! Thank You Mr. Smith for the great experience at Sun State Ford!!