Excellent service, first my ice maker went out (older model refrigerator), they got a new one installed for me. Then a couple weeks later the line to the ice maker was leaking, they came out to fix that, but since they had been there recently they helped me out with the service call. Nothing but good things to say about their service team. Gotta have an ice maker in Florida summer heat! Thank you Willard Appliance!

Always Great Service at Fair Prices!

Excellent home town appliance store with friendly personalized service.

Amazing service. Very knowledgeable and great advice!

Fantastic help! Had the exact start relay that I needed and was very helpful with questions. Highly recommended!

I cant say enough good things about Willard Appliance. I own a dog daycare, boarding, hydrotherapy and fitness center in Orlando, and our 5 year old washing machine died on Saturday. We do at least 2 loads a day so being without was a great hardship. I looked at reviews and decided to call Willard first thing Monday morning (today). They said they didnt know if they could get a tech out since they were down one tech, but by 9:30 they had someone at our facility looking at our machine. He did a quick fix, but said it would likely fail again (it was a circuit board problem) and the repair would be costly. He mentioned we should instead consider buying a Speed Queen because it had no electronics and was a basic, high quality machine. Well the washer did fail, with the next load of towels. I called Willard around 11am to tell them we would purchase the Speed Queen and asked when they could get it to us. It was delivered and installed by 1:30! They also didnt charge a delivery, installation or haul away fee.This company went way above board to help another local business - something I will always remember. They have made a customer for life, both for my business and for me personally.

They always do great business at a reasonable price.

Gene Willard is a gem. After discussing the price of a new washer on the phone, he listened to the problem with the existing washer that came with a purchase of my new home. After listening, he recommended a very simple ($3) solution. Not only did this work, he saved me more than the $500 I was prepared to spend on a new appliance. Thank you, Mr. Willard, for providing me with your insight and guidance, but also in helping a potential customer, sight unseen.

We have used Willard Appliance for both our washer and dryer. Both technicians who have come out have been efficient and knowledgeable and have fixed our appliances for a great price. Will definitely continue to use in the future!

Do yourself a favor. Use this company first. Ive made the mistake of trying both local and chain repair companies. Nothing compares to the excellent customer service and expertise I received for a dryer and ice maker issue. Prices so fair I tried to give them more money and they refused. Seriously. Great people.

Excellent customer service. This is an example of what service should be. Nice people.

A couple years ago I brought my dryer to Willard and they fixed the issue (something to do with a burnt plug) quickly and it still works perfectly. Earlier this week my washer finally gave out and unlike last time, there as no fixing it. After visiting a couple other used appliance stores in Orlando I remembered my past experience with Willard and luckily they were open on Saturday. My Husband and I were welcomed by the owner who had fixed my dryer before. He showed us what he had for used washers and gave us information so we could make an informed decision. I would recommend them to anyone looking for quality used appliances (they also sell new). The owner is always friendly and puts you at ease, knowing you are buying an appliance that he stands behind. He was even able to arrange for same day delivery and Chip the delivery driver gave us a few tips to help us get the most out of our washer, installed and tested it and hauled the old one away for free. There is a reason Willard has been around for so long and its called providing excellent customer service and standing behind your workmanship.

Love the quality of products and service here. I was so happy to experience the rare mom and pop shop personalized transaction :) Thank you to this business for keeping it friendly and honest!

Buys appliances...very honest and friendly! Purchase transaction completed and appliance picked up all in one day. Thxs so much...continued success to your company! :)

Always great and reasonable service. VERY reliable.

Exact quote: Sorry, but we dont like to work on any of those top-line appliances like Samsung. But we can give you another number to call.

I neglected to rate this company last year bout this time. They saved us when our refrigerator water line broke early one morning. They answered the phone and were at our home within 30 minutes. Without their intervention, our home wouldve flooded. Terrific people.

Gene Willard, Arline, and Earle are best in this Business all forms of customer service are 5 stars

Only the finest in the area. Service over the TOP.

Great prices.

Horrible customer service, I called 3 weeks ago asking about a bake element, they took my info and no call back at the moment.