Your teams dedication to the buyer. They way they make you feel right at home, and the quick responses with emails. Your salesman John Jaber is a hell of a guy. He helped me more than any other dealer I have experienced. Im glad I was able to purchase my first Wrangler with you guys!

Very helpful, honest and patient staff on helping you get the car or truck you want.Thanks to my sales person. John Jaber and his staff to help me get the jeep I wanted!Very satisfied with this dealership!

Everyone was courteous and professional. Ive never had a bad service experience there.The only recommendation I would make is to suggest their waiting area badly needs new furniture. Current furniture is old, not very clean and not very comfortable.

I appreciate how the service advisor took his time and cared about finding out what was wrong with my car because it was not obvious. He also took the time to explain and I feel comfortable with coming back for all my services. Thank you!

While the buying experience was terrific, the service experience has been equally horrific. I have been waiting for my car for 15 days now, and when i call they tell me they are busy working on a customer that has been waiting 4 days, if i didnt have an appointment maybe I would understand. The service department has never called me once, and i am generally patient, but now i am just being walked over. If i ever buy a car from here again there will be no point in getting a warranty, cause time is money, and they are costing me money.

2 1/2 hour wait for an express oil change. Couldnt leave my name and come back in 2 hours. Told I had to leave car. I understand dealers get busy but work with customer. Waiting area very subpar and you expect a customer to sit and wait for at least 2 hours? Have some decency. Glad they didnt lie about the wait time but come on!

Nice facility take care of business like all service depts should do...

Super friendly salesperson, John Jaber. Answered my questions, stayed in communication by text, and we got to a deal that worked for all. I had a really good experience and felt like everyone at the dealership was friendly and service-oriented.

I took it in because my car was drifting to the left.They said they straightened the steering wheel but I found it was still pulling to the left a little bit. I checked my tire pressures and this is what came up. Verified with a tire pressure gauge. Im not sure if they didnt check the tire pressure more balanced to trick me. I dont think Im even going to go back to have them fix. if they cant even do something that simple.

Bettenhausen Automotive is a fantastic organization. Both from a purchase and sales perspective, and the aftercare service the dealer provides is among the best I have experienced. They make every effort to make sure the client is Satisfied. I had a couple of warranty issues where Chrysler was slow to respond, but the staff of the dealership quickly intervened, and based on the facts, helped to speed resolution. I work in client service, and am very familiar what qualifies as an excellent client service model.Best of luck, contact me with any questions, I would be glad to share my personal experience.

UPDATE: because I like to leave honest an honest review, I had to take away my 5 stars and give them 4. When I purchased my Jeep I wanted a truck with a sunroof (I was adamant about this). I was told that I can bring the truck back and they install the sunroof at my expense for $1000. Well 1 month later and still no sunroof. I called and emailed several times but no response. Whereas before purchasing the vehicle I could get a fast response. Someone (from Bettenhausen) even texted me a week later looking to sale me a vehicle and I expressed to them Ive purchased already just waiting to have the sunroof installed. He stated Charles would be calling me. Still havent heard anything and I hate being lied too.Betthenhausen is by far the best dealership to me. Ive always wanted the Jeep Grand When I went in 6 months ago I couldnt get my Jeep because I was upside down, but they were willing to let me drive off in something. My heart didnt want the something. Long story short 6 months later they were able to put me in that Jeep and I drove off with it. Charles J. Is the truth and he doesnt lie to you. Im really Happy and Bettenhausen is AWESOME!

Amazing customer service. Whether buying or getting a vehicle repaired. The buying process is the way it should be no haggling, the price you see online is the price for the vehicle. No unnecessary add-ons. The service department is amazing, always taking all safety Covid precautions and the vehicle arrives back cleaner than originally dropped off. Every dealer should be as streamlined and professional as Bettenhausen. I hope this family dealership never changes its procedures and policies because this is exactly how buying or servicing a vehicle should be. Real everyday driving vehicles are sold at Bettenhausen.

They were sent my KBB offer for my car and called me telling me that my car was in high demand and they would basically give me whatever I wanted for it as long as it was under its worth ($12,000). I said I was hoping for $10,000 (knowing they would talk me down). The guy literally laughed at me, shook his head with a condescending smile and said no and walked away. He came back with $4000. LAUGHABLE given that its worth $12k and they said theyd beat KBB which was $7k. They said the check engine light was on. It was not. Clearly dont know enough about cars to know that it was the oil change light. Been on for about a week only. Wasted my time and gas. I wouldnt ever deal with them again.

Had our van towed here with a flat tire, Pat was wonderful. Very helpful, friendly and courteous.

The experience was very good over all. I made this appt. To look at my a/c - it was not blowing cold air 3 weeks ago. I went to the new car dealership and to my surprise I was told that my appointment was at the Mega store on 159th St. It was a minor inconvenience, however, I was not told that the service was scheduled there. The service department needs to communicate that when I made the appointment Thanks

Wish for zero or minus stars. Made appt for a specific car which wasnt in the lot. Wasted 1 hour.

Always service my car here, great service and they wash the car for free!

I went to Bettenhausen Megastore and worked with a salesman by the name of Victor Fleifel on Monday March 29. I looked at some of the vehicles that they had for sale. After I was done test driving the vehicles, I sat with Victor at his desk and we had a conversation. I explained to him that unfortunately, I was unable to make a purchase from him at that moment because I needed my wifes agreement on the purchase of the vehicle before I made it. He then spent the next 20 minutes trying to pressure and persuade me to purchase a vehicle from him in spite of me telling him repeatedly that I was unable to do so until I received my wifes agreement on the vehicle purchase. One comment he made was that if my wife got mad at me for making the vehicle purchase without her agreement and then left me for a month, then whats wrong with that? I get the vehicle that I want and a month without my wife. He sees nothing but positives in that situation. He even said that he sends his wife off to the country of Jordan every year, so that he can get a break away from her. Then the next day, he calls and leaves me a voice mail message to follow up with me about when I would be able to bring my wife into the dealership to check out the vehicle that I was interested in. He unfortunately, did not hang up his phone fully because, I then hear him make a comment to someone and I quote, Looking at five different vehicles, what a f**king dreamer. Now he claims that the comment was about a different customer and not me, but if he made that comment to a coworker about this other customer, what comments has he made about me and other customers that hes worked with who dont purchase a vehicle from him before? I really think that you should consider whether you want to do business with this man and dealership who makes disrespectful comments with profanity in them about their customers? I know that Im taking my business to a different dealership because I dont deserve to be treated this way; I hope that you make the same choice. I put this same review on the Cars.Com website and received a comment from the dealership that they were looking into my bad experience with Victor and I havent received any further response from them about the results of their investigation. So, this further shows me how much this dealership values its customers and their experience with their employees; they dont really care is the message that Im being sent, because if they cared, I should have heard back from them about their investigation into my experience with Victor by now. So, more things for everyone to consider if you want to do business with a dealership that treats their customers this way? I certainly dont want to!!

Always very attentive and helpful ...great selections and fairly price.

I just found out my 2016 Jeep Patriot had a recall on it, not to surprised because this is why my salesman Casey acted weird and nervous after selling me a Jeep that he knew was not worth the price. I couldn’t even refinance. My note was extremely high. And basically I was ripped off, this is why Casey would try to avoid me every time I came to the dealership. My lesson is Just because your brought a Vehicle from a Major dealership doesn’t mean you’ll get the best quality of a Car. I should’ve went with my first mind and stayed away after being Sold a Dodge Neon that was LEMON. Good Luck People. That One Star is for the friendly employees in the Service Department.

All staff very friendly and in tune to my needs. Sales manager Anthony was very knowledgeable and worked hard to get me a great deal. Bettenhausen has always been a great dealership to do business with.

I recently Bought a 2019 challenger from Mark, and it was a great experience. Very laid back environment, and fair dealing all across the board. Mark and Anthony explained everything in full detail and were adamant on making sure I was fully satisfied with my purchase. Let’s just say mancari lost a customer, and Bettenhausen gained one for life! Thanks fellas! 🤝

Great salesperson and service! I got a great deal on my new baby 😍

We bought a 2017 Fiat 500L in February 2020. Since then, we have had nothing but trouble. First, a tire blew out while our daughter was driving. Second, we had a problem with the vehicle starting. The dealership put in an entirely new engine. Third, we were on vacation in rural MI when we saw that a tire developed a big bubble. We spent several hours trying to locate a dealership with a tire that would fit. Once we found a tire, we spent a morning getting it fixed. We would never, ever buy another car from any of the Bettenhausen dealerships.

Initially brought vehicle in for Air Bag recall. The tech performing the free recall stripped my steering column bazel screws. Noticed while driving home the cover was flapping and there were no screws reinstalled. Came back to dealer and was told a new cover will be ordered and replaced free of charge as this was internal. When performing another service (drive shaft replacement) they did not replace bazel. Had to come back return to dealership and waited another hour. If that wasnt enough of an inconvenience, I was charged for the bazel and labor to reinstall ($140) when this was damaged doing the recall! I tried contacting my Service advisor and have not received a response as of yet. Keep in mind the cost was already at $1300 for a front shaft replacement with additional diagnostic time from previous visit that was not credited toward repair. I typically dont leave reviews but this experience will prevent me from purchasing and servicing another vehicle at Bettenhausen period.

Bought my ram 2500 here. Very friendly people, Sam was my salesman and he was super nice. He wasnt pushed to make a sale. Got the truck at a great price. Even found it needed 2 tires and scratch fixed and they took care of it.

They are awesome, best place to have your car serviced. There friendly as can be, no hassle and a terrific oil changing package. A must place to go.

We always buy our cars there. One price no haggling, no pushy salesmen but they are always helpful. And the service department is great.

I had the best experience Ive ever had at a car dealership. I recommend this dealership to anyone that is looking for a vehicle. Ask for Shannon.

Good guys.

Erubiel was wonderful and has always been very helpful with our vehicles....We always come back....❤❤

After visiting 5-6 dealerships, I discovered Bettenhausen FIAT and Sam Jody. I have been buying new vehicles for the last 17 years, but decided to buy a Certified Pre-Owned this time. Sam made it very easy to purchase a vehicle. I felt 100% at ease throughout the entire process. He was truly a professional and answered all my needs and questions without hesitation. The next time I decide to purchase another car, I wont hesitate to give my business to Bettenhausen FIAT and Sam Jody!

Fast simple and easy, but the 3000.00 for the warranty is a bit much I think.

Bettenhausen Fiat is by no means the closest Fiat service to me. The shimmering Google reviews initially made the 45 minute drive a bit more attractive.Having a 2nd grade education in the internet, I expressed delusions and unfounded logic for the origins of my check engine light being on. Jess, my advisor, was patient with me over the next few days even as I brought up a lesser known Vehicular Chemtrail theory.Thankfully they were able to resolve the CEL issue without having to compromise rational thought. They also put enough miles on the car to make sure it wouldnt pop right back on. (Important with the multi-air engine Ive experienced)Because of Jess and the Tech, Bettenhausen Fiat will be my first destination for service.

Rubiel is an amazing person! After nearly ten dealerships, he was extremely polite and honest. He doesnt work on commission, so the nuts and bolts was a great way to approach buying a car with ZERO pressure. Great man to help you out. Highly recommend!!!!

Always a great experience, Steve was very helpful during the visit

Great place to buy a vehicle. Jose is incredible. He allowed me to take my time to find the right vehicle for me. He had answers to all of my questions and was never once pushy. Total professionals!! Very happy with my purchase.

I needed a new car and was referred to Bettenhausen by a family member. Brion Parrish was readily available at my arrival to the dealership and took great care to ensure that I found the right vehicle to suit my needs. He was professional, courteous and generous (sharing his chocolate chip cookies given that we shared that we were hungry). It was a pleasure to have purchased my car from Bettenhausen in particular that I only had to deal with one individual for the sale as well as the financing portion of the transaction. Thanks a bunch, Brion and Bettenhausen! I’m sending folks your way!

They got me in at the last minute! They were able to diagnose the problem and offered realistic options. Jake went above most other dealership representatives.

Got an oil change! Great service! Waited outside.

Brion, you were great! I’ve never had a better experience buying a car than I did with you there at Bettenhausen. You were very knowledgeable about all of the vehicles I asked about, and you helped me find the right one for my family and my budget. The process was simple and stress free, thanks again. Can’t wait until it’s time to upgrade, I will be sure to come and see you again.

Always fast!

Everything went well.😊 I got me some new tires.😀

Quick and easy. Mark Anderson was wonderful, had my cars warmed up for me so i can test drive them. He knew what i wanted and took very good care of my needs.

On their pre owned website, they show a price of their vehicles. However, there is a button to press that states get our best price which leads one to believe there could be a different price. You put in your information and then they sales call you and tell you that is the best price. I used to buy every used vehicle with them.. sad way to do business now.

Sam was easily the best dealer rep Ive ever dealt with in my life. I always dread going through the car buying experience. This time specifically felt extremely discouraging, but then i ran into Sam and he made it so easy.

The best car buying experience yet. As a returning customer, I again was not disappointed when I decided to buy my first new 2016 Jeep Wrangler Unlimited Sahara. The attention to detail and my needs was top notch. My sales person Jerome Powell was great. Explaining my options and keeping me updated every step of the way. It shows why I chose to go back and why I will continue to go back. The folks at Bettenhausen are simply the best!!

From browsing online for a car and to well after the sale was over my dealings with everyone at Bettenhausen was above and beyond! When it came time to be one on one with my salesman Brion Parrish it was like we had been friends for years. I did not feel like I was dealing a stranger. Brion was up front, no BS, and was there for me, not himself or the dealer. I felt that he was honest and down to earth, not your typical used car salesman what so ever. If shopping for a car, I recommend you ask for Brion Parrish.I want to share this short story as it really shows how much Brion is going to be there for you.Brion was in a car accident later that night I bought my car and had been off work after.I reached out to him for a favor a few days later via a text not knowing this, he promptly called me, explained he was not in the office, but would call in and get my request handled! Now thats a person that cares about his customer!

I love my new Jeep Patriot!! The hospitality at these dealership was amazing! Right when you walk in the crew is right on it and amazing. Jay Dye is such a wonderful sales man! He takes his time with you and will not push you into something you dont want. Some dealers just want that commission not this one. I would give them more then 5 stars if I could... Highly recommended!!!!!!!!!!

WONDERFUL EXPERIENCE!Jay Dye of Bettenhausen Chrysler Jeep was a top notch salesman. Little pressure, easy to work with, patient and exceptionally friendly. We visited another dealership prior, but we are very happy to have visited Bettenhausen and purchased here. We were glad to do business with a straight forward salesman like Jay. I will be recommending Bettenhausen to our friends. Love the Town and Country. Very Roomy, lots of extras with no extra cost. Thanks Jay!

I purchased a used Honda Civic from Tim last week for my 16 year old daughter. The experience I had was unusual, - in a good way that is. Not at all what Ive been used to in the past. Tim was so kind, informative and patient. He was honest, and though we had an anxious 16 year old there who just wanted to get the car and go, he answered our many questions and spent time searching for that perfect car for our daughter. The entire process took less than 2-3 hours. There were not hours of back and forth haggling over the price. We told him what we could spend, and gave him an idea of what we wanted. He searched the lot, called us out, and had cars brought in from other locations. Once we decided on the car, he cleaned it up, PUT GAS IN IT, and showed our 16 year old how to work things. It was a pleasant experience, and he was honest and kind. He made the process unlike any other weve experienced. Id go back in a heartbeat. Thanks Tim.....Laura C.

Jessica Burnes did a fantastic job answering my emails. She was quick and thorough. While I unfortunately was unable to acquire the vehicle before someone else, I highly recommend her and this dealership.

Had a fantastic experience purchasing at Bettenhausen Fiat in Orland Park! Sales staff is outstanding!! Highly recommend this dealership.

I have been looking at different vehicles to replace my truck for a while and decided to stop by Bettenhausen on a day that was around 20 degrees. I went around the lot looking at the Grand Cherokees and found a couple that I wanted to look at more closely. Dave Carroll right away was very welcoming and went out, warmed them up and pulled them to the front. Instead of acting like so many salesmen, he simply let me take the Jeeps out for a drive and experience them on my own. This may seem small but It made a huge impression on me. I was able to go where I wanted to go and drive the vehicle the way I wanted to and not deal with a pre-set route. Dave was extremely helpful and 100% non pushy. He went over all the various scenarios that I was considering and never once tried to get me to go into something I wasnt comfortable with. After jockeying various vehicles for me, he then spent a good amount of time searching the area for one that fit exactly what I was looking for. He was able to get me a Jeep that I felt most comfortable with and secure it for me - and with no real commitment on my part other than refundable $$ to hold it. The overall experience was the best car buying experience I have had anywhere. I would highly recommend working with Dave to anyone who is looking to purchase a Jeep, or any other brand for that matter. The Grand Cherokee that I got is amazingly nice and I very pleased with the entire experience.

Ryan was super friendly and easy to deal with. He worked hard to get me the exact jeep I wanted at a price that worked for me. I shopped around after my first visit with Ryan and ended up getting my jeep from him because of his friendly manner and price he was able to get me. He was very good about getting back to me when I called with questions and made the whole process easy to understand and happen. He made me feel like he was working to make me happy and I appreciated it. I would definitely recommend him to others.

When we first started dealing with Katie we werent even buying a car at Bettenhausen, we were working with another dealership. Katie gave us advice about that deal, without any pressure to come to her instead, that advice turned out to be true. After that deal fell through, partly because of the good advice wed gotten from her, we then called Katie back and started working on a deal with her at Bettenhausen. The deal was basically made over the phone. She was honest, upfront, and very easy to work with. When we got to the dealership to finish the deal everything wed been told over the phone held up. They didnt try to change the deal on us or wrangle us in any way. Again Katie, and her boss, Steve, who did the financing portion of our deal, were wonderful. Upfront, honest, straightforward. The deal went through, including a trade in, without a hitch. We would highly recommend Bettenhausen, and especially Katie and Steve, to anyone looking to buy a new vehicle. They actually made the experience a pleasant one.

Though I recieved decent service, I have to give a Low star review. I traded in my Fiat 500X as it just wasnt the right car for me. While I had the Fiat I purchased an oil change package for multiple oil changes. I called the dealership about the remaining oil changes and was told that because the package was VIN specific, I was out of luck.I paid for nothing as they would not honor the remaining oil changes on the car I now have. Prettybad customer service in my opinion.

Having been involved in many new car purchases and leases over the years, I have to say that Bettenhausen was anything but ordinary when it came to the purchasing process. I was surprised to learn right from the start that the salesmen are not on a commissioned basis and was glad to see that the familiar white collars and blue suede shoes salesmen where nowhere to be found.While walking the floor, we struck up a conversation with Casey Dugan while looking at a Jeep Wrangler. Immediately, it was clear that he had an a real knowledge of the car and insight into what kind of things to consider while making our selection on trim level and options. We also talked about other things like finance, leasing, warranties, and the like and we were very appreciative of his candid comments.When it came time to work out the deal, we readied the cannons for the sales 101 trial closes, let me go check with my manager, and how about this blah-blah back and forth negotiation. As it turned out, I was completely wrong. Aside from us working out the decision between leasing and purchasing, the process was completely stress-free. The best way I could describe it would be to say that Casey acted less like a salesmen and more like an advocate for us to make sure we got the deal we were looking for. We did get an excellent deal on the new car, a fair price for the trade-in, and very acceptable financing terms- no cannon fire necessary.At every step of the process, we were pleasantly surprised with how easy it was- no pressure whatsoever. I would highly recommend speaking with Casey if you are thinking about a Jeep know someone who is.

Have dealt with the service department on several occasions. Service was excellent every time.

Truly what a car buying experience should be.Let me start by saying that I always hate going to car dealerships. I hate the I need to go talk to my manager skit which most salesmen do and the constant feeling that Im being lied to and possibly being ripped off. I personally do not have time or the patience for it and I dont trust salesmen.I visited several dealerships all which sell the Jeep brand, Wranglers to be specific so I had a pretty good idea what I wanted. When I went to Bettenhausen the car buying experience was not what I expected. My son and I were greeted by the receptionist and she offered us coffee, tea, hot cocoa, etc. Im serious! She even took the time to make a hot cocoa for my son and made sure the temperature wasnt to hot! I felt like I was at a relatives house.Dave Carroll was my salesman. I previously had spoken to him over the phone and something about the way he spoke to me over the phone didnt make me feel like he was trying to screen my call to see if I was wasting his time. He took the time to explain to me the differences between the Wranglers and answered all my questions. He was very informative and I felt no pressure at all. I wasnt trying to work him but I did want a decent price, a fair price. Dave worked with me past closing for about two hours and I hadnt committed to buying the Jeep, and at no time did I feel any pressure. He was very straight forward and explained to me how the dealer and employees make money and he explained it in a way that didnt make me feel like he was trying to squeeze every dollar out of me.Although I had been given lower prices at other dealerships and price is a big concern for me, I bough the Jeep from Bettenhausen. I committed to buying it because of Dave and how he treated me. I actually felt like I could be friends with Dave outside of work, he just gives off that vibe.The next day I went to get some wheel locks and Dave told me to be there at 3:45 pm and he would get me right in. I was there at 3:45 and they got me right in, no waiting at all, amazing. I went to the waiting room and dozed off thinking Id be there for hours, like other dealerships I have visited in the past. Before I new it the service manager woke me up and told me my car was ready. I looked at my watch thinking Id dozed off for a long time but it was only about 25 minutes. I was impressed. My time is extremely important to me and so far Bettenhausen has respected that.I know Im writing a short novel but its these little things that create a positive and enjoyable buying experience and I highly recommend Dave Carroll and the Bettenhausen Dealership. I will recommend Bettenhausen to anyone I know who is in the market for their services.Dave, thank you for the enjoyable experience and your professionalism!

We just went in look and test drive. All employees were very friendly and helpful. Even looked up competitors to show us we were getting a good deal. No pressure at all. Very comfortable and stress free experience! Definitely recommend Bettenhausen!

Brion was very friendly and helpful. He stayed a long time after closing hours to make sure we were able to get the car we wanted. We did not feel rushed or pressured into make a purchase. We felt as though he was in our corner to help us get a payment that we would be happy with. I would recommend this dealership.

We are loyal Dodge,Chrysler, and now Jeep customers. My Dodge Avenger broke down in the middle of the school year and I needed a new vehicle fast. We arrived at Bettenhausen around 6:45pm and left that night with a brand new Jeep Cherokee in the price range I wanted. Our salesperson, George, was very personable and it was an overall pleasant experience buying the car. I am happy with the purchase and will be back to purchase my next car as well.

I cannot say enough about the experience I had here! Abbie was such a pleasure to work with! My husband and I have both purchased vehicles here recently with her. The entire process from start to finished was professional, relaxed, and stress free. She was knowledgeable, honest about the pros and cons of our options, and never once did we feel rushed or pushed into a decision. We are both incredibly happy with our purchases and would recommend this dealership to anyone!

As you know it could be so very stressful to find a car, and to find a place you can even trust is even harder. I came across this amazing place and I worked with Shannon who is out of this world fabulous, she genuinely cared, took time on her day off to make sure I went home with my new 2013 town & country. I literally got in and out with three tiny kids she worked with me and gave me the best experience. I will be referring everyone I know. Thank you so much.

Kudos to the entire team at Bettenhausen. My car was just serviced and picked up today. The diagnostic process & fix was point on. The customer service reps kept me informed of the process throughout the repair. Never any surprises at Bettenhausen.....always a positive experience. Bettenhausen works hard to build customer trust and loyalty....Theve got mine!Linda Moreno

I had a great experience at Bettenhausen Chrysler Jeep. Dave Carroll helped me throughout the process of my Jeep Compass purchase. I am a first time car buyer and Dave walked me through all of the steps and explained everything to me so that I could better understand the details of my purchase. He took the time to answer all of my questions and even provided me with more information and options. I never felt rushed or pressured into any decision. Overall, It was a great experience and I felt confident walking out that I made a great purchase and got the best deal possible. I would not only recommend Jeep vehicles, but in particular Bettenhausen Chrysler Jeep.

Sales with Nick P and service with Danny V makes Bettenhausen a top notch facility. My encounters with these guys always proves why I continue to use this place. They are kind, courteous, professional, and experienced . barbecue on Saturday is also a good way to show customers appreciation. Best dodge dealership in Illinois.

I purchased my Jeep Renegade a couple of years ago at Bettenhausen with Mike Kass - didnt know him until we walked through the door at the dealership. He was AMAZING, helpful, honest, caring and it was the best experience I have ever had purchasing a car. When my 16-year old son was in the market to purchase a car, I kept telling him to go see Mike @ Bettenhausen. But I am his mom - and he is smarter than me ;) so he went to 4 different dealerships...only to end up purchasing his car from the 5th dealership - Mike @ Bettenhausen. We got my jeep right after his accident. Mike remembered all about that and was determined to put him in a good, safe car. He is the best! Everyone needs to go to Mike Kass @ Bettenhausen when they are in the market for a car.

What an odd experience.We contacted from out of state about a vehicle we were interested. Being out of state, we were nervous about purchasing sight unseen, but the dealership reviews seemed good and vehicle looked nice and exactly what we wanted. We first contacted through cars.com about a vehicle we were interested and received a couple emails from 2 different people. One, we never heard from again after the initial contact, another, after a couple emails back and forth, didnt seem to know anything about the vehicle and only gave us information that was already on the website.Tried contacting again using the chat feature on the actual website. After speaking with one guy, we started to communicate with John Harstick. He was terrible. Simple questions went completely unanswered. Its as if he didnt know how to use email. They said they were unable to call our phones, but we could call them and they could text us. After some back and forth with John, and getting nowhere, we decided to contact through their website again. This was mistake as John was the one to answer again. We ended up speaking with him on the phone, but it was more of the same. Buying from out of state, all we wanted was for him to look over the vehicle and send some pictures of any imperfections he may see. The final call with him, we asked if he could take a look at the vehicle, he said he would and give me a call back. He never called.Finally, we gave them one more chance. We emailed both Gerardo Rangel, the general sales manager, and Brandon McHugh, the assistant GSM about our experience with John and if we could work with someone else. We gave them all our contact info and never heard a thing. Absolutely nothing from anyone! This was basically a guaranteed sale, and we practically told them that, and they had no interest. We were already pre-approved for a loan and going to put a lump sum down, a very easy sale for them.As I said in the beginning, it was just an odd experience. After writing this review, Im not sure why we held on so long.

Our experience purchasing a van for our family was an excellent one, and we appreciate the service provided by Russell Howard. His honesty, friendly disposition, and detailed answers to all of our questions made everything run effectively during our purchase. We are incredibly happy with our van - a 2010 Chrysler Town and Country. We were looking for a fresh start for the new year and needed a vehicle that would accommodate our family. Certainly, our van fits the bill and our children love it as well. We truly value Bettenhausen and Russell for the diligence shown in their careers, as it is reflected through every step of the transaction. Highly recommended!!!

Thank you to the staff at Bettenhausen Chrysler Jeep for your attention to detail and the courtesy call regarding my first oil change. Asking if I had any concerns before taking my car back and just doing the oil change was much appreciated. All though it was a busy day for services at the dealership, my wait time was not bad. And I left with not only my oil changed, but a clean car! They always make sure you are well taken care of. Thanks Team at BCJ!

Great experience start to finish. Already discounted prices, which are the same low prices youll get haggling with a dealer for hours. Makes the experience easy and no stress. I highly recommend. Ryan in sales was great.

I am an out of town buyer that is very particular about my cars. Mike was very helpful as he spent time visually inspecting the car and was very honest with his findings to me over the phone. When I arrived at the dealership the car was spotless and ready to go and was exactly as he described. Very good experience with Mike. Thanks

Made an appointment on a Thursday to drop my car off on Monday to have it serviced Tuesday. I left work early to drop it off before the service department closed, when I got there they had no record of the appointment and didnt even know who I spoke with they only thing the gentleman I spoke with could do was offer to service it Thursday but that was no good because I couldnt leave work early Thursday and needed my vehicle by friday morning. This is a very big mistake to individuals who have to leave work early just to make appointments. Ive never had this happen at the other location down the street.

We had a recall on the truck 1500 - 2010 yr (saying the rear axle was having issues and could go at any time) and a service light on my wifes 2012 Journey at the same time. My wife drives and cannot - not have her car not start (at night) which was happening. We tried to get in and it was 3 days minimum with each occasion. I did not feel comfortable to drive with a chance I had to get towed in with the recall. Contacted South Oak and they helped us out and very friendly. I have bought at least 4 new cars from Bettenhausen only to have them move off of Oak Park Ave to 159th with no service at the FIAT location except oil changes with no notification the service was be relocated fully. I bought from them for the ease of dropping the car off with the train being a walk away. I have to say Bettenhausen was a neighborhood friendly shop, but years ago. Not the same dealer ship where I purchased my first car. I know they have great reviews but I am not one of them. I expected I would have received the same service I was sold. No more Bettenhausen. That being said, good luck.

Clay Orbeck, or however you spell his last name, is one of the least inconsiderate sales person you can meet. I first started working with him over the phone. I let him know that I was commuting and he was a 3-4 hour commute away from me. So we found a Car online and he got me an approval and I told him great now all I need to do is get my license (Im a new driver and Car buyer). Once I got all my documentation together, I called him early that morning and said Clay please double check to make sure everything is OK and that I wont have any surprises he reassured me everything was fine. Then I took a long trip to find out the bank had withdrew the approval and the only thing they could do is give me a call back. Had he been more concerned with making sure I didnt waste 6-8 out of my day going from Lombard to their location and back. I would of be able to find a cosigner or a bigger down payment or another solution to this problem. I would never return here again, and if I do it would be merely to buy a car from one of his peers so he realized he suffered a loss. I hate dealing with guys like him that will say anything to get you in the door even if they have to lie to get you there. To make this guy even less of a man he gave me his personal phone number on the way to get there and after I left and tried to call him to figure out what was going on. he sent a text saying please call the store. So I can call you when you set me up thinking I was getting something I wasnt but now Im not relevant to your commission enough to get to call your personal number?

Brion Parrish made us feel right at home and explained the whole process. He made our choice very easy to make and my daughter is very happy with her car.

I worked with Jose Silva over at Bettenhausen! He was extremely helpful and friendly! Definitely a great place to go if you are looking for a deal. They are not pushy AT ALL and was a very welcoming environment. AND it didnt take a lot of time! The dreaded financing part was over in less than an hour! And Jose was able to shop around and find me a good company to get my loan through for the lowest rate!I am extremely happy with my Jeep Wrangler Unlimited Sahara!

I had a wonderful time working with Jay. I was never pressured into anything, which I appreciated. This dealership is not pushy at all and made purchasing my new Jeep Wrangler a great experience.Jay listened to all the requirements I was looking for and took the time to help me find a Wrangler that fit exactly what I was looking for. I will recommend everyone looking to buy a new vehicle to visit Jay and the rest of the Bettenhausen team!

Fantastic experience purchasing a new vehicle at Bettenhausen dealership.Customer is king at this location.Very accommodating to Customers needs and no pressure on the purchase.Straight-forward sales without delay tactics or price-pong.Highly recommended!!

I cannot say enough about my car buying experience. Tim made the entire process easy, and even fun! He was prepared, thoroughly answered my questions, and was genuinely happy for me about my new purchase. You can tell he loves his job. Very highly recommended.

Went in for a recall issue. Service was great and people are great. Answered all my questions about the service and future service dates that I was unsure about. They were very fast and even washed my car for me. Always above and beyond my expectations.

Scott is amazing!! He provided top-notch customer service and valued our time. Ill be recommending family and friends. Thanks Scott!!

Great experience working with the entire Bettenhausen team----especially Scott Abramowicz. This was our second Jeep purchase and it could not have been a better experience. Scott is exactly the type of person you want to work with--he is professional, courteous, responsive, knowledgeable, and with an eye for detail and a desire to make you happy. We cannot say enough good things about working with Scott and working with Bettenhausen!

My wife and I came to the dealership to purchase a used car and had a great experience with Brion, He was very knowledgeable and attentive to our needs. We did not feel rushed or pressured. Will recommend the dealership and Brion to our friends,.

Best car buying experience ever!!! No hassle you tell them what youre looking for and they deliver. I had 2 other friends to buy from Bettenhausen and they also loved it. Friendly people and great atmosphere! I would recommend Bettenhausen Jeep, Dodge or Fiat for you car buying experience

Excellent service, and we are very happy that we visited this dealership. We will recommend Bettenhausen to everyone we know who wants a Jeep. We were immediately greeted by Jamie Kwak who has become a friend for life with our entire family. She knew everything inside and out about every truck on that lot! We took just about 3.5 hours of her time; she was patient and had an adorable sense of humor! Bettenhausen is lucky to have that girl working for them! A true gem! The guys did a great job detailing it perfectly so we were able to pull off a great surprise for our 19 year old daughter. Wish I took their names down to show our appreciation. Great Job everyone!

I was recommended to Bettenhausen by a close friend of mine and I was very much pleased! About one week ago my husband and I purchased our Jeep Cherokee Trailhawk with Dave. The process was as smooth as can be. Dave was very patient and informative with us. The atmosphere was also very pleasant! Thanks Bettenhausen! We love our Jeep.

The service department has done some great work on my car. They usually get repairs done in a timely manner. The only time the work was delayed (waiting for a part to be delivered, due to winter storms) Jess helped me out with a free rental, so I didnt have to miss work.

The sales staff is very helpful and personable. Looking for a car, definitely see Jose!

Abbie K. was great! I went in knowing what I wanted and Abbie made it happen and made sure I had all the knowledge I needed before I left. Love my new used Fiat, thanks Abbie 😊

They respond promptly and work extremely hard to get you the vehicle of your choice. Unlike most places coming here is truly a NO pressure environment which I enjoy immensely. I would definitely send anyone who asked me here.Thank YouR Jones

Jay was extremely helpful, friendly, and honest when we were searching for our Jeep Patriot. We came in knowing what we wanted and what we were willing to pay and he worked very hard to get our Jeep to the price we wanted. At other dealerships we experienced a lot of hassle and frustration, which led into wasted time, but we did not experience that with Jay. We called and emailed him several times with questions and he was very quick to get back to us. We had such an easy experience buying our Jeep Patriot that we came back to Jay a few months later and bought a Wrangler, my husbands dream car and hes still smiling about it. Probably the best quality about Jay is his sense of humor because you really need one when you are buying a car :)

I went to Bettenhausen Chrysler Jeep with the hopes of leaving with a new vehicle. I test drove a couple different types. The sales staff was patient, there was no rush and no pressure. My biggest concern was fitting two car seats comfortably in my new vehicle. I was able to put my seat in the vehicles I test drove! I decided on a Jeep Renegade. When I was ready to get down to it, Jay was extremely helpful and made sure the process was as transparent as possible! They took me through the vehicle and showed me all the great features and even paired my phone with my new cars bluetooth! I left with a great vehicle at a great price. It was such a stress free experience. I would recommend Bettenhausen to anyone looking for a new/used vehicle.

I am a loyal customer of Bettenhausen Chrysler Jeep! I bought my 2014 Jeep Cherokee from them in February, 2014. They have performed all my service and will continue to be the only Service Dept. I will visit. The Service Dept. Staff treat me with respect and answer all my questions with professional attitudes and patience. I have used all 3 Bettenhausen Service Depts and each are great. I love my 2014 Jeep Cherokee that has all the options and the technology package. It is fun to drive!! This will be my 3rd Jeep and I will continue to support the Jeep Brand.

I brought my dodge caravan here for service and was told the alternator that another place put on was bad.followed their recommendation and had the original place put a new one on.Mind you this is after a week and a half of them having my van.So get my car back from them and it still is doing the same thing. Bring it back to them and another week and half goes by and am told after many drives even long distance they cant replicate the problem.so after 4 weeks my van is still not fixed and the day I picked it up 15 minutes in to the ride home bam the van does exactly what I said it did.Funny I am confident that my van sat on a back lot untouched.And no I did not bring it back why so it can sit for another two weeks for them to do nothing thanks but no thanks will never recommend this place for service.The guy I had many conversations with was very nice Jake is his name but thats it.thats why the one star otherwise if there was a way I would give none.

Amazing service. Go to Gloria Crespo-Torres! I have never reviewed a store, but had to based off the honest, professional, and caring service e at Bettenhausen. Folks were upfront, helpful, and went above and beyond to make me happy. I didnt know dealerships could be like this. Even the porter, Sean, who picked me up at the airport was great. Hr explained that the sales people are salaried so they have little incentive to get you over on the price. I highly recommend this place.

Ashley went above and beyond to help me out. I am in a life reset and don’t have perfect credit due to a recent divorce. She made sure she did all that she could to help me leave with a new Fiat 500x and rid my ex’s old vehicle that was in my name. This dealership is amazing and will be using them for all new purchases in the future! Thanks Ashley.

Was very nice experience working with Adam at Bettenhausen. Test drove a few cars, and he answered all my questions (that I had at the time). Price was good, and overall was a very positive experience. The 200 kind of sold itself, as its such a great car, but Adam made everything run so smooth. I have confidence that if I have any issues, Adam will help me get it all taken care of.Thanks again,Ed Schied