Knowledgeable & helpful. Nice to see help available. Very friendly.

I come here often and the staff is usually very friendly and the store is well stocked. It’s usually hard to find some products that are going viral on social media but I’ve found the Sky High Mascara and the Elf putty blush along with other trending products I haven’t been able to find anywhere else. I think the only problem I have is that there are ALWAYS product ambassadors there that try to shove their products down your throat and it makes it super hard to get an honest recommendation

Carol is a very nice and knowledgeable person. She is extremely helpful. Carol doesnt try to convince you to buy a certain brand like some of the other Ulta employees that helped me in the past. Thank you Carol for always helping me find the perfect makeup.

I love how clean & organized this location is. Unfortunately I was unable to find what I was looking for. The floor associates were super friendly and helpful 🙂 .

I would give zero stars if I could.I traveled 40 mins away to this Ulta only to be treated like nothing. I walked in no one acknowledged me at all, I noticed I was the only person of color in there. I was approached by a worker as I looked at perfume and I was told if I was not ready to purchase the bigger bottle there was a smaller version of it as if I couldn’t afford the larger bottle. I am a mental health supervisor and my fiancé a Registered Nurse, I’m pretty sure I can afford whatever I like. I was almost followed around and watched like a criminal. I felt so uncomfortable that I left. I will not spend my hard earned money where I am treated less than a person. I drove to the Tinley park Ulta where it was very diverse and i was greeted with smiles as soon as i walked in.What is really sad my Best Friend works for the corporate Ulta. I will definitely be making a complaint and I will never return here. Please do better, and learn from these experiences. Train your staff better. Even better try a diversity training.

There’s an associate there named Z. Long blonde hair and just a loving aura. GIVE HER A RAISE! We spent like 40 minutes talking about everything. She’s so amazing

Very happy, was anxious, havent had hair done in over 10 years, but turned out great, and stylist, Becky, was wonderful. Will be back.

I ordered a bunch of stuff online and they came in pretty quick. But when I opened the package some things were damaged. the body mist had spilled, some products’ packaging were teared up, and the eyeshadow had broke. Very disappointed how everything was thrown in a box with no care. I expected better from this company.

I enjoyed shopping at Ulta beauty. Most of the time I am able to find products I love. Being a senior, often times there are not seasoned consultants to help you with cosmetics, many are young and aren’t matured with aged skin issues. In my area it would be beneficial to hire more season consultants.

I absolutely love this location; the employees are so nice, attentive, and knowledgeable of their products.

Always have what I need. All the staff is alway very polite and helpful.

I have been shopping for many years at the Orland Park Ulta. But, lately, they did not have anything I came in for: i.e. Rusk brand Radical Creme. OR, last week an electric brush curling iron. In fact, a very helpful clerk suggested I go 2 stores down to Sallys where I easily found my needs. Also, Im disappointed you no longer carry name brands; for example Rusk, Clinique and Garnier, and I have to order them and then wait to get them. However, I do appreciate your very helpful staff that is always willing to help in whatever way they can.

Great store everyone is helpful and its always clean/ well organized.

Good customer service and helpful we all our needs.

Ok place so much was out of stock! Let me know when you all stock up back to Sephora I guess. Got some Mixchicks nice!!

I had a formal hair appointment for a wedding and they called and cancelled on me the day of with no back up option. Very unprofessional.

Lovely staff, very helpful

The Tinley Park employee was extremely helpful in checking to see if a product I was looking for was in stock at another store and had them hold for me.🙂

Helpful staff with directions to products and clarifying difference between similar products.

Carol was super sweet and helpful, and I really appreciated that she wasnt pushy while offering her input on products. Her demeanor made my trip way more pleasant than it wouldve been otherwise- she seemed to care. 10/10

The tula and clarins vendors are the best fr

Horrible! I went to return a “broken item” and purchase more beauty items. Not only did the cashier not enter my number upon request which ultimately made me lose points. I am a diamond member - I spend lots of money with this company.I called to follow up, the phones were done. I was hung up on twice. Once I called back the associate did not know who I was and just said anything to get me off the phone. Then the phone “hung up again”I won’t be back to any ULTA ... period!

Ladies here are so nice ur greeted walking In . Very helpful if u need help finding stuff . Very knowledgeable on products if u need help finding something ur not sure about .. plus its Only place Ill do my hair at I highly recommend Emily and Michelle great job on my hair they listen to what I want and do very good .. overall everybody Ive crossed has been very helpful n nice .

Had a facial with Cara today and she was awesome!! Very helpful with helping me find products right for my skin type as well as giving me a relaxing experience. Definitely recommend her! Their facial prices can’t be beat.

Plenty of people to help you with the millions of beauty items they sell. Everything you need to look good from head to toe you can find here.

This is a pretty good Ulta in terms of availability, selection, and staff. The worst part of this location is there are a lot of seals broken on makeup. This is mainly in the drugstore side. There were a few items I wanted to get but couldnt because everyone one had the seal broken. It would be nice if they could monitor this a little more closely and get those products off the shelf right away.

I went in last minute to get my make up done for a Christmas party on Friday the 13. I can honestly say Ulta in Orland Park has the most amazing staff. They listen to what you want and take time to make you look amazing. I’m soooo grateful for the young lady for making me look and feel beautiful!!!!

First the check out line was super long, only one cashier, when someone asked if she needed help she said no??? There were st last 6 people behind me. My items did not ring up on sale. Sake sign directly infront of items, but no. Just sorry. That ok my money spends other places too.

Im not a customer. Im married to one. The staff are all very knowledgeable and friendly. The products seem to range from affordable to the high end. The only complaint I have is the high level of perfume in the air! I dont think its the employees. I think it is the customers trying the samples. How can you tell what you are trying is what you smell? May I suggest a hooded vented perfume trying area?

Loved this Ulta because of Paola Dominguet. She made my shopping experience so enjoyable. She was patience, new how to match my skin with the perfect colors, friendly, professional and just had excellent customer service the entire time. Thank you Paula for sharing your make up expertise, I truly appreciate your time and wish you the best of luck in your future endeavors we talked about.

Enjoyed my experience at Ulta Beauty. Would love to return again. Staff are helpful and friendly. Its a beauty product wonderland, I felt like a child in a candy store. Extremely recommend going there, make sure you have enough time to spend, there is a lot to see and try.

Beauty stores are my favorite. This location is new and I love the layout. Store staff is so helpful, but not pushy. They have all the new displays and products right when you walk in. The rewards program is awesome. Points convert to cash to be used on your bill. Ive had a totally of over $300 that Ive been able to use on my purchases. That really has me going to the store more than I should LOL.

I don’t like coming here often, but sometimes I need too! Unless you are buying high end makeup, nobody acknowledges you! I was looking for help for almost 30 minutes before finding someone and then instead of helping me she sends over someone else. I felt really judged and I felt uncomfortable. I never write reviews, but I feel like the staff doesn’t want to help you unless you are spending money! This is the last time I am coming to ulta because I don’t feel welcome. I walked out of the store really upset.

My wife had shopping to do at Ulta, the store was clean and the Beauty consultants were Knowledgeable and helpful.

It’s a good place to go to get a lot of your beauty needs if you don’t mind being stared down by the employees who are like 12 and look like they want to be supermodels when they grow up. Not all of us want to go around everyday looking like a walking makeup tutorial, sometimes we just need a new hairdryer.

I like coming here. Very convenient store. The employees are nice. Their store is always clean and organized. Im always greeted when i walk in and walk out. They have a very good selection of products and have very knowledgable employees to answer every question you got.

The staff at this location are somewhat friendly but not very helpful. I have been to this location on multiple occasions searching for a foundation that matches my African American dark skin. Literally every time Ive been to this location, I was colored matched and had to return the foundation because it appears to be too light for me in natural light. It would be nice if the management trained their staff on how to PROPERLY color match women of color instead of giving them the darkest shade they could find and sending them on their way.

Bright, cheery, lots of choices in products.

So I usually have a good experience coming to this Ulta but the last couple of times haven’t been as great. I went in today to get some help with a toner or blue/purple shampoo when I asked the lady at the salon she said there was no one there to help me so she answered my question and told me to get blue shampoo from Redkin. I went to the aisle where the redkin products were and I took the blue bottle of shampoo and asked one of the workers if i chose the right one she looked at me confusingly and I wasn’t sure what she said but I figured it was a yes then she went on to talk to someone with her head set. I was lost and wasn’t really helped, so I ended up not buying anything and just left.

Every associate I encountered asked me if I need anything in a very pleasant manner. Found what I needed right away because the store is so well organized. Live it!

I love my eyebrows girl from Benefits. Go to Tina Simpson. She’s awesome!!!!!

Had everything I had seen online, store pick up

Terrrrrrible customer service. I was trying to see the price of something so I stand behind a lady already checking out. there are 2 workers standing at the register. when the lady is done checking out, the girl at the register turns to an older employee and the older one says shes going on her break. the other one says NOTHING and walks away. they both didn’t acknowledge me AT ALL and both walked away with out saying ANYTHING. and finally while im left standing there, dumbfounded, a very nice younger girl asks me if i need anything. TERRIBLE CUSTOMER SERVICE!!! will NEVER be back.

Helpful staff and a great selection of products

Anyone who wants to have killer brows, go see Tina. She is AMAZING. Hands down the best person to ever do my brows. Not only does she have a gentle hand with waxing, she’s got a great eye for shaping, and is incredibly personable.

Excellent help in the Lancome area. Rep knew her product and was very helpful. I bought the lash conditioner and the best mascara I have ever used.

Worst customer service ever!!!Ive been trying with different workers at this store but same story every time...Even if you ask for some help the ladies working there gonna try to get rid of you ASAP with a rude face. Sounds like they dont receive any extra $ or reward for helping customers since cashiers never ask you for the name of the worker who helped you. Should be a motivation...

Awesome store tons of makeup... .good rewards system if you use your credit card.

The younger staff members still avoid me or hide/gossip with each other when I go in but Carol was the only one to help me with a smile so she is now my go to. She was amazing and helped me feel welcome.

Love this store. Wish they didnt have a cutoff time @ 5pm est to pay bills. It should be @ 11:59pm est.

Michelle, in the salon, is one of the BEST hair stylists Ive ever been to. Im a stylist myself, and I will never let anyone else but her touch my hair. Im talking celebrity status.

Always a pleasant shopping experience with superb customer service and top- knotch products!

Great place to shop. Need more multicultural hair products.

The service here was great! An employee spent 10+ minustes looking for a concealer to make absolute sure they were out of it for us. ❤

Got my hair cut by Cassie yesterday, and one side is way shorter than the other side. It literally looks like I got two different hair cuts. I didn’t notice it until I got home and I can’t go back because there’s no way to fix it. So now I’m just desperately waiting for it to grow out. Wish I could post pictures because it’s awful.

Kaly the best girls for hair color shes the best and nice girl. Thanks for fix my hair

Ulta is an amazing company and this location is my favorite, by far. They hold themselves to the company standards.

Very expensive products.

Conveniently located right next to Starbucks, ample parking, and items I buy are frequently restocked. Greatness!

First time here loved i. Super friendly staff.

Im so glad I have a place to go to that has high quality haircuts. That is hard to find with most places these days.

Love Ulta! All the possibilities. Remember, theres no such thing as ugly, just poor.

Love this place. Patti in their salon at Orland is amazing.

I got my eyebrows done by Kelly she was great very profession and she waxed my brows perfectly Ill go back to her again and she also helped me pick a good mascara with a tutorial of properly brushing n spreading to give it that lengthy lash pop Thanks Kelly P.

Great customer service. Everyone was smiling and happy. Had help picking out the right color for my face, and she was spot on the first try.

The updos the were 75 dollars and I didn’t get anything like what I wanted. I asked for tight curls that would last and the stylist did loose curls that fell out immediately. Not worth the money at all!

Could spend hours in this place!!!

I came here looking for a black head cleanser & or remover. I went on a Friday & the store seemed unusually crowded. There were not enough associates on the floor or on the registers. The line was very long into the aisle. After trying to find what I needed on my own for 20-30 minutes I had to literally go find someone to assist me. She was very nice & knowledgeable & helped me select what I was looking for. The products here are very expensive though can go to TJ Maxx for the same products for less.

Alicia did an amazing job color matching me at the Lancome counter. She is very knowledgeable and a very nice person.

This location is by far the worst. They have very limited items where as other locations are bigger and carry more products and brands (ex. Clinique, Murad...). Also there is one girl in there, and I always forget to get her name, that has a very nasty attitude. I needed assistance one time and declined her help just because of her attitude. This location needs a complete makeover with products and staff.

Easy to find products, needs more guest check out staff.

I would like to never set foot in an Ulta again. Theres always at least a 15 minute wait to check out and all their coupons, points, etc are such a hassle. And pray you never need to exchange or return an item; the process takes longer than applying for TSA precheck.

I didnt get to spend a bunch of time in this specific Ulta as I was in a rush and just needed to grab the most reliable mascara in the world: Tarteiest in Black by Tarte (doesnt flake and makes my dark blonde lashes appear full!) It was 10am when I got there and I quickly found my fix and still had to wait to get checked out with 2 cashiers working! Ulta is a popular place yall. The employees working were sweet and answered a question of mine about my rewards and also gave me directions to the place I asked about.

Ulta is awesome!! The people that work there always so great.

Great staff. Great store. Easily accessible cosmetics.

Remodeled location. Hope customer service has improved.

Some of these girls working need to realize they are not celebrities. They refuse to ask if you need help and walk around very snooty. If there 6 there...3 of them have very nonchalant attitudes.

Usually very good . Hard to find employees to help me though, theyre usually talking to either eachother or other customers. Very nice people and quality products.

Love the shopping. There can be staff issues sometimes. Seems like they just dont know the products though.

Wonderful

Fully stocked and friendly service. Bought nail polish and eyebrow pencils

The best to shop for make up especially when make up is on sale and great discounts with reward points

Was able to find everything and very organized

It was full of gorgeous girls omg i love this store 😍😍

The sales associate she was just wondering looking to buy particular item for my daughter that she had wanted the young lady took her time went to the back and found it for me thank you so much. Looking forward to coming back soon.

Great service. Nice and clean store.

Ulta never disappoints, everything is easy to find and employees are always attentive

They have a lot to offer however not enough employees on the floor available to help. Not sure I will go back.

Sir disappointed that the ultra brand products have limited their colors so much and have gotten smaller. Staff was nice

Just love this place but so over priced. They carry makeup that is ordered over tv like by by brand.

Love this Store. Always stocked up with morphe.

Nice to have all the beauty supplies in one store. Comparable prices

Jordon, excellent hair stylist.Staff answering phones and in person always polite ♡

Nice great asosiates and good deals

There out of my gell every time I go there.

I generally find what Im looking for, plenty of selection, products are easy to find

Lots of beauty products to select from! Friendly staff!

Great store, fantastic coupons and Rewards

Very nice & helpful employees. Nice size store.

Big variety of makeup,skin care, hair care. Friendly staff