Great customer service! Especially from Jason! He knew the answer to just about every question we asked about our TV purchase. If he didn’t know, it’s only because it was a question for our electrician and beyond his scope. We feel very confident with our decision based off of his knowledge. Great job! Also, the open box options are throughout the store! I underestimated Best Buy. I will definitely be going back!

Love this location. Seems to have the hard to find items more than other locations. Lots of parking and easy to get to.

No one here to help. Everyone minds their own business. No needs for customer service. Ill shop myself then. Also I was asking about video cards. Seems pretty shady No one really knew anything about them.

Placed a curbside pickup order for a product at this location, the location was switched without anyone notifying me. I arrived and there wasn’t even a curbside option, so I had to go in and find out the thing I needed was in Fullerton. It was very difficult to get help with this, I was told to just go look for it on the shelves. Otherwise I’d have to drive 20 more minutes out of my way. Eventually an employee named Paul helped me out. 5 stars for Paul! One star for this location. I won’t be coming here again. Best Buy made my day more stressful and didn’t fulfill my order. Not a happy customer :(

I recently went to have the geek squad help me. I had the best experience. The one girl there named Evelynn was the best. Very intelligent, knowledgeable, and a great personality.

Purchased items online and picked up in store. Process was quick and simple.

I love how easy it is shopping with Best Buy. I make my purchases online and pick them up in the store. Or maybe do curbside pickup?? Either way, where else are you going to find everything from household appliances to high end mobile phones to mirror-less cameras etc all under one roof?? You wont, youll go to Best Buy.

Theres nothing special about my recent visit to best buy, or any visit at all. Its a pretty neutral place if you need basic tech stuff. The staff can be quick to help or too busy to attend your questions, however its understandable.

I went in for assistance with my iPhone and was immediately greeted by Natalie. She was very patient and understanding of my tech illiteracy. I left feeling like I understood my devices more than ever and like I would definitely be coming back if every employee was as helpful as she is.

The staff here were very kind and followed xovid safety protocols. Lots og cool stuff to see. The discount section has some nice TVs if any one needs a 60+ inch TV on a budget.

The business should be renamed Worst Buy. They sold me on a Chrome Laptop which was just a glorified Google browser. The Microsoft Office programs Excel and Word could not load existing files. The HP Chrome was returned. Got a Dell Windows and the Microsoft Office suite but Office would not download as the original was redeemed. After several trips I returned the Dell. The store manager refused to refund the Microsoft Office charge. I have nothing to show for several trips and they have charged me for Microsoft Office that I dont have. In my opinion, the manager should be fired.

This rating is more for the service than the prices or selection. On this particular occasion, I was in a hurry and needed a specific item that was hard to find. The employees knew exactly where it was, even though it was the only one left in the store. They saved me a lot of time, and I was grateful for the good service.

This store was fine and employees are helpful.My complaint is about how I feel cheated spending $4k plus on a 75 sony 4k led TV with insurance. Being told anything happens the insurance will cover it. Turns out the insurance will not repair tv over 55 and you cant bring it into the store for inspection either. They have to come out to youre home.

I picked up my new laptop here during the COVID-19 pandemic. Best Buy is still operating the curbside pickup. I firstly ordered the product online, schedule the pickup. Then I drove the the store, stop by the front door. The employee of bestbuy check my ID then grab my order, put it into my car through the rear window. We have no contact during the whole process.

Very good. Thanks so much you guys! Got 2 new phones upgraded.

Paul helped me find the items I was after. Helped price match (with a managers help). He juggled questions from both myself and other customers with a smile on under his mask. He never lost his cool. Every question, customer, and service he provided made you feel like he was happy to serve. In my opinion Paul needs a promotion and a raise its clear he knows what he is doing. And when I come back, Ill look for him to help again unless some other business steals him away.

Only like 4 customers in the place...went in for geek squad assistance with an iphone (not mine). Got there 2:15..next available help said 3pm!..only 1 associate there. The store was VACANT, So I dunno whats up with this place. Seems like folks might be avoiding it for a reason. Go to Tustin store.

One of the best Best Buy’s in O.C. They are always helpful and go beyond. The install team Is great. Everybody always helping and orders are fulfilled correctly.

Wait time was way to long! Going in que was ridiculous. There was no one in the store. There were just employees. We got in the store at 10:07am. And left the store at 11:35am. And we knew what we wanted we just needed an employee to get it for us.....bestbuy needs to forget the que program..

Typical best buy. Ordered a few items from here pre and post covid and always a good experienceToday I went with my girlfriend to get a hoverboard that Ill likely have to return tomorrow since its charged but we cant seem to get it to work. There was an item that was on clearance, but was sold out... Kind of weird to even have a clearance sign if youre sold out??Just a thought.No line when we came in. Got what we needed. Got offered assistance. Everything youd like when you go out shopping 👍

I do the Gardening Maintanance there. And we try to keep it clean and all the bushes well trim and looking green. If your ever there say Hello. And of the Store. Its always awesome coz they got good variety of electronics. Great Store. They live up to their name. The employees there are Courteous.

Love best buy, would love to work there. Only downside is that they only have 1 brand for certain cables and overpriced from competitor by 2x. The brick and motor store seems to be going downhill sadly.

The store has most of the products that I want online and can price match. Thats all I really need to ask for. On top of that, the employees that work there mostly know what theyre talking about and are always willing to just chill out with you and talk or follow you around the store to help you out with whatever you need. My last trip I came in for a new pocket speaker and one of the employees helped me look up all the differences between the new and old versions of the JBL clip 3-4. They dont need to, but sometimes they go the extra mile and its appreciated 👍

Trevor did an awesome job on replacing my car stereo and he was super cool about everything. I had to wait a couple hours but Im perfectly fine waiting if it means a job well done. Thank you Trevor!

Great customer service and wide selection of appliances and electronics

Understaffed but friendly sales people. Usually not to pushy but expect lines when checking out.

Austin was extremely helpful with electronics information as well as appliances. Helped us out a lot and greatly appreciated his help.We purchased 3 ACs because of his help

Hamid is the best Best Buy guy ever. Always provides great help and knowledge

The best geek squad team ever.

Everyone I spoke to was helpful, but the guy I spoke to in the online order pickup area didnt really seem like he wanted to be there at all. He wasnt rude or anything, but he wasnt exactly friendly, and seemed a little annoyed that I talked to him. Otherwise, the person I spoke to at the entrance was awesome, and everyone took care of me and answered my questions.

They never answer the phone hard to get help.

Always helpful and knowledgeable staff.

This is the only Best Buy I go to. Friendly and great location. You’re not competing with other business for parking.

In late April, I bought a mini freezer for my dogs food. When I went to pick it up, I realized I misjudged the size of the freezer and it would not fit in my car. The rep inside the store was very helpful and worked with me to place a new order for the same freezer but with a delivery option of $69.99. The freezer that arrived at my location was larger than my husband wanted, so I worked with BestBuy to return the freezer and get a refund. While I was refunded for the price of the freezer, I was never refunded for the delivery fee, which a representative on the phone (in the appliance section) verified several times I would be receiving. I called BestBuy (was on the phone for an hour and a half. 30 minutes into the call, someone picked up and hung up on me, and so I had to wait another 30 min. before being able to speak with someone...who then transferred me to a different department. This happened 3 times before someone was actually able to help me) and spoke with a woman named Joy who arranged for a refund to go out BY CHECK because they claimed the period in which they could refund the amount to my card had passed, and the could only provide me the refund by PHYSICALLY MAILING OUT A CHECK. Ridiculous. It has now been 2 months and I was not refunded for the delivery fee. The only way I can request BestBuy to refund me the money they effectively STOLE from me is by calling them, requesting the appliance department, and then giving them the case# they provided. Then I would need to wait about 10-15 business days for the check to actually arrive. Absolutely pathetic. There is no email address I can reach out to, and I am not at all happy about potentially needing to be on hold for 30 min. to 1 hour just to request the refund I am rightfully owed and should have received two months ago. Get it right the first time.TL;DR: Dont shop at BestBuy if you are making a purchase you are unsure about keeping. Getting your refund will NOT happen, no matter how much their representative assure you it will.

Good place to buy tvs

Quick easy pickup and helpful associates

They had exactly what I needed in stock.

Very bad phone service assistants. The system was down, waited 2h for nothing

It takes more than 15 minutes just to get someone in blue to help you.

Got my 70 tv best price and sevice

Confusing I am trying to understand my phone every one gives me different advice and I am more ovrwhelmed

The people here were very nice and Curtis. Also very helpful.

They were very knowledgeable in my questions. I gladly made my purchase. Id be back!!!

I was looking for the Nintendo switch regular, and they had them in stock and the lady at the counter let me look at it and told me about it it was very awesome.

Srore very uncrowded. Lots of easy parking.. Handi capped spots especially. Upon entry was promptly greeted by staff member asking how they could help...thx Heavens! Products thought i wanted was wrong in so many ways. Staff was able 2 glean the parts needed by waiting geeksquad colleague @ house.all in under 5 minutes.Then @ checkout line when it just looked slow...the store immediately inserted 2 additional staff members. Also they saved great deal of $ due 2 their expertise. Highly recommend 🤙

Would have given 5 stars but, the attitude of the employees suck. Really enjoyed the Yuca and the pupusas.

Great staff, super up to date knowledge in the TV/audio department

They stop you at the door and wont let you pass unless you tell them exactly why youre there, other than that its a Good best buy.

Knowledgeable team of techs and sales peeps.

Picked up package for someone through shipt and by far the best backdoor service in the chain so far

Chris was extremely resourceful and helpful.

I bought a floor model refrigerator on a pretty good discount. They wrapped it up very well and helped me load into a trailer. I got it home and installed that night.

While I had a very good shopping experience in the store with my associate Angel in February 2020 this year during the president day promotion . I went for the LG 3 appliances combo and I was told that I would receive a microwave oven prices at $179.99 for free . As the measurement did not fit into my kitchen I asked to be exchange for lower value free microwave and it couldn’t as that the only free option available .I choose to just take it and give it away go family and ended up getting another microwave that fits into my kitchen .They have mTo my surprise, 8 months later in October I happen to run into my purchase receipt on email while cleaning up my inbox and realized that my credit card was charged the full price of the microwave $179.99 + tax .I contact customer service and was told as it is been more then 6 months, there is nothing they can do to give me a refund even though I was incorrectly charged for something that I didn’t buy .This is simply not right, this is fraud and they do not want to correct it .

Great custom service especially Patricia was nice and helpful

Great store, always find what I am looking for. Staff is very friendly and helpful

Been there four times and nobodys ever walked up to me and help me I end up buying it online

Wow! This was the worst experience EVER! Went there for a refrigerator. No discount, no credit card nothing special, just ask to have a the refrigerator delivered asap. WEe paid right away. The best they could do: 1 week later you know because of Covid & availability. The day of the delivery EVERYTHING went wrong. Employees so arrogant, so mean. 4 Days later and still waiting from them to have back a phone call to re-scheduled an appointment (now we are talking of 2 weeks wainting). Went to the store, cancel everything, ask for reimbursement. Went to Lowes. Choose the refrigerator. Order it online. I couldve have it the next day if I couldve take off from work. The came on Saturday (2 days after my purchase) install it. I call the day before (friday night) and they answered me within 10 min waiting. BEST BUY COULD really learn from other companies but wont because they already have their own reputation. Unfortunately

This is the best buy I go to. I havent found another with the customer service this location has.

Did order pick up. Everything was ready for me didnt have to wait. Fast and easy

Knowledgeable employees and you can even see and touch your merchandise! I love Amazon but I hope these local stores are able to survive 🤔$100 off touch screen Chromebook ❤️

I got my new kick with picking up my needs!!!

Always a wonderful experience, the staff is always friendly and helpful. I was able to find the items that I wanted

Very limited inventory. Many empty shelves. Did not have the items I went there to compare, even though they were listed as in stock on the web page.

They didnt have what we wanted in stock and werent willing to sell us the floor display since the manufacturer was no longer making that particular refrigerator model.

They are very helpful here, although their stock has its limitations, maybe I am just more use to Frys which shut down.. especially if you are looking for accessories for your S20 FE they had one case and zero screen protectors

Its a best buy so you what you are getting but people working here are really nice

Managers are cool and are there to solve problems. Regardless what it is they try to make it right for the customer.

Very helpful, they didnt have what I was looking for but they told me on what store I could find it. Thanks.

Sales people are very helpful. Store is very Covid aware.

Best Buy is always my favorite place to buy ready to use electronics.

Fast service!!!A+

Due to covid, they asked what we needed while outside, then told us where it was located and let us in. Limited customers in store also. A very efficient and safe system they have!

We went to look at phones and nobody helped us

Hassle free return of am item. Thanks.

Im getting really frustrated with ordering gift cards online from Best Buy. I originally ordered my Starbucks giftcard to be picked up at a location in Riverside...over two hours later it still hadnt alerted me to pick it up. So, I changed the location closer to home (East Orange) and it took, what seemed like forever, over 15 minutes for them to finally bring it out, when it wasnt even busy. Maybe I was just tired and thirsty, but damn!

I had a return and it took waiting in line outside for approximately 10 mins. Once in the store my return and refund were taken care of very quickly, making the total time, from start to finish, approximately 18 mins. Not bad at all, during these trying times.

Got what I needed workers seem relentless.

There in -store help up front & personal, 25 minute wait to get help with items& questions well worth the time bought my Google Chromecast .

Tried their pick up service, it was awesome! I submitted that I was there to pick up my order, waited maybe 1 or 2 min, they brought it out to my car and I was out of there! What a great idea! And very friendly staff like always. Unfortunately, the only down side is they were out of lots of things, so if they have it in stock its great!

I got amazing customer service from Hamid, he really went out if his way and tried his best to see if he could get $$ off, it didnt work, but the effort was so appreciated. They are busy at the cell phone area, but did their best to provide great customer service.

Easy to do curb side pickup, parking spots well marked, staff was quick to fill orders. Entrance is at a traffic light so easy to exit parking lot.

Found what I wanted right away, I was in & out in no time.I didnt see any sales people on the floor because I had some questions but I didnt feel like spending anymore time looking around or waiting for one.

Helpful associates helped me put together a fine sound system. Great, friendly service!

Drive up contactless option is great to avoid going in. Staff has been helpful and nice, definitely recommend this one over a few in the area.

I luv this place...

Super helpful staff and very nice. Didnt have what I wanted but still was able to point me in the right direction. Overall a pretty good experience.

Small store with a lot of traffic.

This is best buy in Tustin. Parking is very easy. In all aspects it is a typical Bestbuy with friendly staff. Because if less traffic it is easier to find a rep right away.

Great staff. Mario is awesome!!!

Well organized, friendly staff, plus geek squad.

Store 1/3 empty. Not much from which to choose. I left .

Great people it was just before Christmas out side pickup the guy that helped me was the best thanks again

Great service and return policy 👍

Tried the curbside pick up and it was a success. We parked in a numbered spot and someone brought our package out. Pretty cool and innovative approach to curbside pick up. The employee was professional and courteous. LOVE our new JBL speaker that we use when we skate, beach, or lounge 🎵

I really appreciate the curbside pickup. Very helpful in situations when you are not able to get out the car, like baby sleeping, or you cant move well for whatever reason. Lets look at this feature pass covid.

I bought a pair of headphones. I will update this later when my mom stops harassing me.

Understaffed but friendly overall.

Scheduled for them to install my stereo in my car, had all the parts to do it but they canceled it after I took the day off and drove 30 miles to make my appointment.Tech said that it was a 2+ hour job though I have had the same stereo installed in my other car (same model) took 40 minutes.Not cool best buy

Looks like they want to shut down. No inventory and no variety of brands and products. They shut down all Mexico stores, is US next?

Most Best Buy are pretty much the same. It is the staff that counts. The staff here was very nice and very helpful. I did speak with the manager of the store and he was very helpful and Very knowledgeable about his store. I was looking at the phones and The manager came and introduced him self. Is very polite and helpful. I will go back to this Best Buy even though I dont live over there. I just happened to go to that particular Best Buy that day.