They upgraded my panel without notify me and billed me for $1100. They also promised that there will be no charge for relocate the panel over the phone. But after the work done. They said they have never said that.

Awesome customer service fast turn around!

I wanted to take a few minutes to express myself about the great service I received today from Bay Alarm, not only over the phone with Anthony but for the Amazing job the Technician Frank Garcia did. I would definitely recommend him and Bay Alarm for their security needs to all my friends and family. Cheers Frank!..

Stay away from these guys. They will try to rip you off for everything that u need or u don’t need. They charged me $1100 for upgrading the panel’s firmware. Not even hardware

We had our building broken into stole our trailer, tools etc.Apparently their alarm system wasnt working that night.They installed new senors / cameras after loosing all that they slapped me with a $5800 bill for us to pay for failure of their system not working. We used them for many years and the one time we needed them they did not perform nor in the customer service side. I emailed numerous people and no one cared. All they had to say was to pay in full or see ya.We are moving away all of our business away from those crooks.what they did was not right. Instead of helping us they chose to slap us with a bill.this was their response.McDermott, Ilona10:30 AM (5 minutes ago)to me, Donald, Miranda, Tim, IlanHello Mr. Estrada,Payment in full is required to continue our business relationship.The current balance due is $5,385.49.

I wanted to take the time to rate my installer, Ben! He takes his time and makes sure I knew what is going on and how to better my system!

The alarm system doesn’t work at all called customer service no one following up

Get away from this guy.

Beware of this rip off company.

Great service and professional installation