Great place, great service. Picked out a car, financing and other paperwork easy and stress free. No pressure to buy or upgrade. Staff was exceptionally helpful and friendly. Overall Im very happy with this experience.

Service was just okay. Not bad, but not above and beyond. Did not reset my oil percentage after oil change. Online oil change price listed at 35 and can vary by make and model, but showed up and was over 60 dollars for oil change and then an additional 25 for tire rotation 85 in total. Just feels like a bit of a bait and switch for those scheduling online. Lucky to have had reward points, but will not be returning for oil changes in the future due to high price and below average job. If you cannot reset the oil percentage there is no reason to charge over 60 bucks.

Ted was very professional. He had a great sense of humor and made us feel at ease. The whole process from testing driving to handing over the keys to our new truck was seamless. We definitely would recommend Ted to others.Thank you,Brian R.

I went to have a couple remotes programmed for my car. When I bought the used car only one remote worked. I called them to see how much it would cost to have them programmed. The service girl told me $60. I made the appointment. When I got there the final price was $80. I feel I got taken advantage of. Otherwise, everyone was nice.

Ted made my buying experience as comfortable as possible! And the financing seemed seamless! Thank you all for your help! I’m very happy with my “new to me” truck!

Jennifer was great working with on our new equinox purchase. great job everyone and it was a great experience and will look forward to working with them again

Very disappointed in the experience with Brenengen. A couple months ago I went in because my breaks needed to be looked at. We changed my front breaks and I felt they were still shaking on the highway and making some squeaking noises. I asked the individual to take it on the hwy. I did a drop off the night before as my appointment was at 7:15 that morning. At 10:30 I called to see if they had taken a look at my vehicle and they said Yes, we could not find any issues. I was extremely upset as I did not receive a call and I then asked if they had taken it on the Hwy like I asked. They replied with no. I asked them once again to do so please it shakes. They called back 2 hours later and said that my alignment was off. And said it was going to be a $50 some charge. I said why would I get charged for an alignment fix when I had it in previously to get my front breaks changed? You do not service the alignment when you change out the breaks? Their reply We can not actually know for sure if it was done when it was under our care and no an alignment check is not done when we change breaksLiterally TERRIBLE customer care. I would not recommend them and we will not be getting anything serviced there again. They do not care about their customers. They would rather have you eat the cost of their problems than fixing their mistakes and take ownership and see you back in their shop.

The entire staff was friendly,and prompt, and explained things wel.

Kind & courteous staff. Fair time estimate for service. Wish vehicle had been wiped down/disinfected following services, but otherwise very pleased.

The Onalaska team is awesome! Steve especially! He always takes time to answer my questions and doesnt make me feel like a bother. Even though he is always busy. Thank you!

Please save your money and just go to the local junk yard and you will have more luck finding a reliable car from there. Brenengen has the worst costumer service i’ve ever dealt with. Erik Anderson was very condescending to me when I was just asking questions, also offered no help and rolled his eyes when I had a problem for how high by bill was when they couldn’t even find the actual problem with my vehicle. screw you.

Great customer service from Ross snd Weston. These guys are great and always take care of us!

5 Star rating for Brenengen & Ted (Salesman).Thanks!

As usual our service advisor Ross Hemauer went over and above with ourservice we needed on the truck. He kept us informed on the problems themechanic found and relayed the solutions and cost to us. The truck wasfinished on time and ready to pick up the same day. Being a work truck itis important to have it back on the road in a timely manner.

Fast and did a great job on my front end alignment.

Professional, friendly, personable, and quick! If youre looking for a vehicle, this is the place to do it.

Fastest service Ive ever had was this one. Thanks. It was a pleasant experience

Been working with brenegen for a few years and service is always good, timely, and fair priced.

Always welcoming and respectable. We trust Brenengens for all our cars needs

Thank you Nick and Doran. Love our new truck.

Always great service from Ross H. Prompt, professional, courteous and explains the issue and the bill. Truly a great asset to your organization.

Getting real tired of waiting an hour every oil change even though I have a scheduled appointment so this doesnt happen. They didnt even pull my car in for 20 minutes after my time. NEVER returning to Brenengans!Oh and their waiting room seats like 4 and there is 20 people standing around.

Great service department, clean prompt and fair priced

Quick and complete oil change great job

Fast and friendly service.

Everyone I encountered was very nice! A quick vacuum added on for service would have been nice - just a thought! Thank you for everything! Take care.

While my oil change was fine, I have been doing an oil consumption test for a while now and I always have someone being so rude to me about it. For example your customer service rep, Ross, needs a total attitude adjustment. When someone comes in because something is wrong with the vehicle they bought from the store, the rep should NEVER make it seem like it is the customers fault. Ever since I started the consumption test the reps have been rude and not helpful at all like they want something else to go wrong so that I am responsible. Whatever the reason, I ended up speaking with the GM of the West Salem store and am getting switched to them because I will never step foot in the Onalaska store again.

They have a good selection of used cars.

We were out of town for a wedding when my Chevy Cruze started leaking oil. I did call the dealership service department and they didn’t answer but decided to go there anyway. Tyler in the service department was great. He was up front with us telling us they did have a full schedule which we completely understood. He asked the one service mechanic if he could at least looks at my car and he did. Although it was a part that didn’t take too too long to fix they still did what they could to fit us in, even gave us a loaner while we waited, and they were seriously so amazing to do this all for us. Amazing service through it all!!

Repair completed on time and as quoted. Somehow they even seemed to fix my navigation system which hasn’t worked for 2 yrs or more, despite their previous efforts. That had nothing to do with the ac problem that brought me in this time. Don’t know if it was accidental repair or what since there was nothing about it on the bill. Either way, thanks!

It was time for the oil change on my 2018 Cadillac XT. I made an appointment easily by phone the same morning of the day I could take it in to the dealer. They were fast, thoroughly and efficient...

I came to La Crosse to help my daughter and family move into their new residence today, yes, April 1st lol. On trip to LAX my truck check engine light came on. Brenengan Chevrolet took me in their service department right away. Service advisor Weston Silha took great care of me. Ultimately the truck needs to stay there several days for a new oil pump to be installed. Glad I paid attention to the check engine light. More glad and thankful for Brenengan Chevrolet service department. Thank you for accommodating a traveler a few hours from away home!

The customer service is always good. However, my experience this time was excellent! I felt like the gentleman helping me went above and beyond and can’t thank him enough for his extreme kindness.

You guys were very quick. And had a great waiting area. I will defiantly be coming back. :)

Very cool place. Super friendly and they were doing some special like 5 dollqr oil changes or maybe even free with donations being excepted

The appointment confirmation was done, customer service was efficient and the work estimate was accurate. I have been very pleased with the staff and work accomplished at your center. Thank you.

Just had a remote starter installed in my Cadillac. Tyler and the technicians did an excellent job. I highly recommend this dealership for all your service requirements.

Very happy with sales associate Jennifer. Very helpful with answering any questions that I had.

My service engine light came on. I called Brenengen and talked to Erik in the service department. The problem was fixed as the car was still under warranty. I was so impressed on how quickly my car was serviced and how professional and prompt Erik was in taking care of my car. Brenengens is the best in my view!!

Friendly knowledgeable staff. No pressure buying process!

I was just at the Onalaska shop paying for an inspection and had a question about the bill. There was a $12.29 charge for “shop supplies” for an inspection that required no shop supplies. I was told “that’s just a change we add in there.” Pretty shady stuff.

I would NEVER and I mean NEVER recommend Brenengen to anyone for any type of service. I have gotten my tires rotated at the Onalaska location several times (only because I made the mistake of buying my tires through them - resulting in free tire rotations). Three times in the past two years, I have discovered several loose lug nuts on my tires after brenengen mechanics have rotated the tires. Each time, they claimed it was because of some kind of substance on the lug nuts themselves. This sounds like it might make sense, but my tires have been taken off for other reasons in the past 2 years and Ive never had this problem any other time EXCEPT for when brenengen mechanics work on the vehicle. Really, really disappointed in your work, Brenengen.

I was rediculously charged over $100 in “labor” to try to figure out what was wrong with my car and u didn’t even find the answer. I feel like i was swindled! You likely lost a long time customer!

Great people especially the sales dept.

I just bought a ford truck from a Chevy dealer and could not be more pleased with the entire experience. Ted Kreuzer was exceptional at his job. Incredibly knowledgeable and went out of his way to make this experience a true pleasure. I will be recommending him and Brenegens to anyone looking to purchase a vehicle. Thank you again for such a great truck.

Everything was great.

They helped me when my tire was flat and were all around amazing, Im definitely going to be a repeat customer

Service consultant Weston was very courteous and knowledgable. The service work was performed on schedule.

My wife owns a 2015 Cadillac Escalade ESV Platinum. We had a frustrating service experience here. The service manager Ian reached out to me and went to great lengths to make sure we were satisfied. Ian is definitely an asset to Brenengen Cadillac. I look forward to working with him in the future.

Salesman was extremely thorough and helpful in showing and explaining everything about my new car. I was completely satisfied with my car-buying experience.

Very polite, good customer service! took care of my tire problem immediately.

I always have a great experience with the service dept in Onalaska. They are always courteous, helpful, informative and do a great job

My experience here was great. The staff was courteous and detail-oriented, the waiting area was clean and well-kept, and they were able to quickly proceed through all the necessary checks, oil change, tire rotation, and little repairs discovered during the checking process. They got the job done, and did so promptly.

The person we were with went inside to see a salesperson. They said most of the staff and customers were maskless. Terrible!

Excellent buying experience

I couldnt be happier. My salesman was great right from the beginning. Very knowledgeable and easy to understand, and spent extra time with me to explain everything, and made sure I new my new car, inside and out before I left the lot. I will recommend Brenengen Chevrolet Cadillac to my friends, and recommend my Salesman, 5 star 😁

Great dealership to purchase from. No haggling price, no pressure, very efficient & thorough! Easy in & out!

I had some unfortunate issues with my vehicle these past few months with my heater and I was not happy. I had the water heater replaced the first time and everything was great. Fast forward two months and my heater wasnt working properly again. Brought it in to be told that my coolant tank is cracked. Another part in my car became defective in the short period of time of being fixed the first time. Of course, thats my luck and it happened in the matter of months. Thankfully I was able to work with Ian and Steve in the service department and have them explain to me that these things happen. These guys are truly professionals and I am pleased to have worked with them. I have been a loyal customer since 2012 and will continue to be. Thank you Ian and Steve for the service you provide!

Everyone was very positive and helpfull. Cheryl Brenegan went around to everyone in the waiting area, greeted them and made sure they were happy with their experience there, very profelssional!

I purchased my Malibu 1 year ago, first time ever going to Brenengens. My sales guy was great and very honest. I have been doing all my maintenance work there since purchasing my vehicle and just got new tires put on yesterday and like always great customer service like always and always very pleased when I leave there. I wont go anywhere else for service and when I am due for another vehicle that is where I will be going. Never once have they tried to fix something on my vehicle unless it is needed, very honest people. You ever need a new vehicle or work done go to Brenengens you wont regret

Been guessing for months, 2 hours found problem! Very HAPPY

To be fair all the car dealerships have gotten much better at service and how to handle a customer on the lot. These guys do it really well, they ask questions and if you say youre just looking they leave you alone. Used to be years ago, everybody hounded you the moment you walk on the lot. It is like they were trying to scare you away. Always dreaded going to a car dealer when I needed a new vehicle. These guys are courteous, helpful, and seemed to be intent on actually helping you make a good selection. And the pricing is always more than reasonable.

Great place to buy a car. Got an amazing car for an outstanding price. The workers are very kind and helpful as well!!

Tired of the low work ethic. 4 different experiences and all were the same.

Fast service

Tyler Larson did an excellent job on my Sierra. I will be going to Onalaska Brenengen from now on. Great service.

Thank you Brenengen for a fantastic car buying experience! We were dreading it, but you made it painless! Jennifer was fantastic to work with! She was knowledgeable, personable and able to help us find just the car we were looking for!

Great staff and follow up but I miss the coffee.

Very accommodating to all my requests and answered all my questions timely.

Easy to schedule. Timely done.

Drove 90 minutes to test drive a car that they confirmed was available over the phone. Got there and they said they couldn’t show us the car because they had someone else coming to buy it in a Couple of days. Staff was awkward when you walked in. Cautions their inside door slams shut very fast it injured my son.

My car buying experience at Brenengen in Onalaska was fantastic. From sales to finance, they we great to work with, not pushy with warranty packages and were more than accommodating. I will 100% be purchasing my next vehicle at Brenengen.

Professional, respectful, very clear about what I needed now and what I should expect on my next visit.

We stopped and looked at a few trucks and we had interest in two that were in the back lot. We stopped by after work on Thursday and a sales man told us it was a lease return, they send the trucks to auction, but he would call back by 7:00pm that NIGHT! Well now a few days later, nothing!Pretty poor customer service considering that truck could very well have came home with a new owner!Thanks again Ted.....

As usual, this visit was more than satisfactory. All the work was done well and efficiently. The staff is always courteous and helpful. Thank you.l

Wow the customer service was outstanding. they literally took care of everything that my company needed to purchase our truck. Jennifer was so nice! she answered all of my questions right away and went above and beyond to make sure we were happy with our purchase. i dont think i will buy a car from anywhere else besides if i can help it ! They were that impressive!

Very friendly knowledgeable people and reasonably priced.

The sales side is awesome! Ted was excellent! As far as your shop I’ve experienced some of the worst customer serviceClick

Service was prompt, staff were very helpful and the waiting area quite pleasant with reading materials, coffee and even cookies. This was a routine maintenance check and oil change but they looked thoroughly for the source of a brief episode of wheel squeaking I had observed and found all was well which was reassuring. No unnecessary repairs! There was a dirty air filter that needed changing and they showed me that so Id know why they changed it.

I couldnt be happier to have a dealership with such great customer service from the purchase of my vehicle to regular scheduled service. I have yet to meet anyone there that has not treated me with respect. Very refreshing in this world we live in. 5 stars for your entire staff Brenengen Onalaska Cadillac!

No service after the sale! Ive been trying for over a year to get a factory warranty claim settled on my Expedition. Rod, the salesman, as well as the service departments, just keep making excuses and passing the buck. Be forewarned-they will seem good upfront but will not stand behind their vehicles. I will never again give them any business.

Very helpful and friendly service.

I bought a slightly used truck from Brenengen in Onalaska about a month ago. They were accommodating by bringing the truck from their Tomah location for me to test drive which was great. About a week after I purchased the truck there were a couple issues which were covered under the warranty and they provided a loaner truck. Jennifer and her team were great on dealing with the issues as it wasnt an ideal situation for either party after buying a almost new truck but they made up for it in the service they provided.

Salesman Doran made us feel real comortable.

I went in for just a blinker bulb change, the whole team went above and beyond, check in desk guy very friendly and helpful, the techs change the bulb then check air pressure in tires and topped off window washing fluid without being asked, how thoughtful! Seat of car almost back in correct position and a have a nice day hand written note on passenger seat.All made my day a little bright, thank you team!!

I appreciated being able to make a same-day appointment for an urgent repair that came up.The staff was helpful, efficient, and communicated extra costs ahead of time.Nice waiting area with coffee and great cookies.

We have had an amazing experience her thus far. We bought our Equinox there on April. Jen was very happy and helpful.

Jennifer and team are great!! Thank you for the attention you give us!!

Would give zero stars if I could. I DO NOT RECOMMEND TO GO THERE!Went there, because my brakes did not sounded to good. Ended up with a 700$ bill. As a young, foreign girl I I did not have a clue whats really necessary. I am pretty sure they noticed that. When I showed it to a friend he called them, making sure if it was necessary or not. Turned out, most of the stuff they did on my car was just to get more money, not because it had to be replaced. I am so angry. Normally I do not write reviews, but this time I felt like it was important to do so and let people know, that they should NOT trust them.

Great service, friendly and knowledgeable staff.

Do a good job on oil change, but a little hard sell on trying to get you to order other services. Overall, I have been pretty happy with the service, but the last few times I have been there they have pushed other things needing to be done, usually when I was in a hurry and only made an appointment for one thing.

Really helpful people. Went to the body shop too. ITS THE BEST!!!! Went over & and above!

Great

Brenengan has always done a super job no matter what the issue was, last winter my windshield washers froze when I was on my way out of town, I stopped by to see if they could help. They thawed them our and made sure my washer fluid was at the correct temperature then filled it. Did not charge me for that, just said travel safeMike

Even though we purchased my car from 600 miles away it was one of the most stress free car buying experiences I have ever had!! I flew into La Cross, Bruce picked me up at the airport in my new car and I dropped him off at the dealership. Truly a great experience. I love my Enclave and could not be happier with the service! Bruce Parr is a great salesperson and we will call him again for our next vehicle!

I purchased my vehicle at Brennegen Chevrolet. We continue to take our vehicle her for maintenance. The staff are always friendly, helpful, and patient. There is a play area for kids, Free wifi and comfortable seating. Vending machines available.

Great service! Its to walk into a business and feel like youre important and very appreciated. The Brenegen team has great customer service, Theyre friendly and keep you in the know about everything .I would recommend with no doubt.

Clean, efficient

Awesome as usual again! 5 stars! Thanks for having cookies there too. The new charging stations are a nice bonus.

Damian Vinson was awesome ! He was prompt, courteous, and very helpful. I was able to settle on my new vehicle (TAHOE) in less than an hour. I am very pleased. Highly recommend him.