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Sa
Review №1

This place is family owned, local gem for outboards and service. I cannot speak highly enough about Brandon. Positive can do attitude and their prices are the best Ive seen in the entire Puget Sound Area. I truly cannot recommend this place enough, and am extremely happy I found them for all my boating/fishing needs!

Ju
Review №2

Purchased a trailer from them and the customer service was better than I could have hoped for. When I ordered it they gave me a realistic timeline of when I could be expecting it. Then, when it got in they called me, asked if I still wanted it, when I would be able to pick it up and had it waiting for me in the parking lot when I arrived.I will be recommending them and back as a customer.

De
Review №3

Friendly and helpful staff and they always seem to have better prices and arent as rushed when helping you than the other marine outfitter on the west side of town. When I call with questions they are accommodating and dont just rush you off the phone like the other guys who tell you to come in and see what they have.

Ri
Review №4

The staff at the counter was fast to help and escorted me to the right place that I was looking for.

Ia
Review №5

Great family run business. Great service

Za
Review №6

Excellent customer service, responsive to phone calls and inquiries with informative answers and good pricing for Yamaha outboards relative to other locations I found. Would recommend.

Er
Review №7

First time in, everything you need to be on the water - new boats, repairs/service, old boats, toys, tools, outboards, friendly staff

Ca
Review №8

Just good honest people!

Do
Review №9

Nice local boat shop

Mi
Review №10

Shameful. We brought our boat in for relatively minor servicing, got it back, put it in the water and the engine immediately died. We tried to bring it back and and hoped they would see us quicker due to the boat being in worse shape than before. Was in the shop for over a month and was never actually looked at. I tried to share my frustration with the owner several times and she completely dismissed me and hung up. We picked up our boat that day and we will never go there again. Worst customer service Ive ever experienced. Boat was returned with broken landing gear and grease on the seats. They showed no remorse for the shoddy work and had no respect or compassion for frustrated customers.

Ke
Review №11

Great to work with. Competitively priced.

Ma
Review №12

Always great service. Very helpful.

BO
Review №13

If you need parts for anything yamaha and marine most likely they have it. They even surprised themselves at the parts they had for our 1989 and 1993 yamaha waverunners.

To
Review №14

Best service and honest pricing. I drive a long distance to use U.S. Marine. They stand behind their amazing work.

tr
Review №15

These people were nothing short of outstanding, their knowledge and help with our purchase was great! Even after the purchase, question were answered within 24hr or less and help was given promptly, as a customer this kind of help/service was very much appreciated. We looked at several other places as well and were not treated anywhere close to how we were treated here making our decision to choose them to buy our boat that much easier. So I would recommend that you stop in before making a decision, you won’t be disappointed. Thank you all for making our experience a great stress free one.

st
Review №16

Great shop and owners.

Va
Review №17

When we needed to replace filters on our jet & prop motors it was perfect for parts. They have them in stock, I call ahead and they set them out for me & sold us a wrench to help loosen the housing.Wish they were closer to Lakewood. They are worth the drive though.

sl
Review №18

Nice place but not real good with answers

St
Review №19

The service was excellent as always. Their upfront and honest. the work was done on time, I would recommend them

As
Review №20

They did a great job installing a new engine in our boat. Even with the extra parts not originally discussed, the total cost did not exceed the original quote. How ever the repair took about 2 weeks longer then expected and even with repeated phone calls to find out when the repair would be completed no information on why it was delayed or new estimated time of completion was offered. In person they are very friendly and helpful.

me
Review №21

Horrible customer service! Brought our boat here a few times. One time the winterized our boat and broke the door to the bathroom, got fuel stabilizer all over the side of our boat and they had our boat for 2.5 weeks and couldnt even get the bunks re carpeted. Then when Paul was confronted about it, he was extremely rude and unprofessional. Will never bring our boat there again.

Da
Review №22

Decent products, extremely overpriced and impatient customer service. Winterization quotes over double the 3 other places in town for same service.. I agree with other comments. Someone open a boat store and make these guys work for it.

Sh
Review №23

Poor customer service, price gauging big time, and owner (Paul) seems to enjoy taking advantage of you. Tried to go local and support local company, but when his price was 3 times that of what could be bought on Amazon, we walked away and bought elsewhere. Not sure how they can sleep at night screwing people like they do. very sad.

gi
Review №24

Nice, well laced out floor plan, friendly people . I do I.D everything I needed.

Jo
Review №25

Great place to buy or sell a boat.really nice family business.

Ro
Review №26

Poor parts sales, never answer the phone, never call back, and total jerks if you complain about the lack of help or the fact they hardly stock anything. They are VERY quick to just tell you to go elsewhere if you have any suggestions to better be helped, they never take any responsibility they just blame you, as you can see by their reply accusing me of using profanity, as if they know who I am my experience was last week.

Bo
Review №27

Over Priced, poor Customer Service.Wanted to buy a kicker motor, but sales person seemed disinterested.

Ow
Review №28

Wow! Looks like Im not alone. Read the rest of these reviews. This is my 1st bad review ever. Horrible customer service. Whatever you do dont tell them your not pleased with it or they will kick you to the curb. Thanks for nothing. There goes two weeks Ill never get back.

Ca
Review №29

Great place to buy a 2.5 Yamaha kicker! Exceptional help from everyone!!

Jo
Review №30

Good family owned small business. Great job listening to customers needs and interests during sales process.

he
Review №31

They went above and beyond to help me with the used boat I purchased from them.they identified the issue at hand and went out of there way to correct the problem. They have my business from here out as my first stop. Will gladly recommend them above any one else. Thanks guys

Da
Review №32

Reviewing for a friend as he will need to buy parts there in the future.“The customer service is atrocious. Couldn’t get a call back after 4 messages. Brandon (sales) lied to me so many times I lost count. The owner (Paul something) had no interest in rectifying these issues. I wouldn’t recommend U.S. Marine to anyone, do yourself a favor and go elsewhere.” The weirdest thing, there is a smell in the showroom/office area that is extremely offensive, much like open sewer.

Ch
Review №33

Lies and try rip off to make you buy new parts.. They act like I am dumb to them... shame on them, no integrity!

Th
Review №34

An excellent boat dealership very knowledgeable and great service. Excellent selection of boats for sale.

Je
Review №35

Had everything I needed and Great Service !

Ro
Review №36

Good prices good people

bl
Review №37

I think they bite off more than they can chew with service work. They have been nice but most their stuff is way overpriced.

S.
Review №38

Really, unable to return multiple phone calls when I want to buy a boat motor!! Rude.

He
Review №39

Awesome service, very knowledgeable! Ask for Paul!

Br
Review №40

Horrible customer service!!! dont go here, owner has enough business doesnt care about customer satisfaction. I really want to like them but no.

As
Review №41

Quality service and super helpful sales staff.

Gr
Review №42

Super place. Great people.

Ro
Review №43

Great service

no
Review №44

Good cust. Service

Er
Review №45

Cool folks lots of knowledge helpful

Ca
Review №46

Great people

Ke
Review №47

Quoted a few hours for repairs, took 9 weeks. Also quoted $250, cost almost $700. Oh, and they wont call to let you know the changes. If you call them for an update theyll tell you a couple more days until you stop calling.

li
Review №48

Dont go there

Ac
Review №49

Good service

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