Brought my bike in to have a tire replaced, then scheduled for a tune-up for the next week while I was there.When I got home with my bike I noticed that they had removed my lights and reflector. Went back into the store and they claimed they did not have them. I gave them the benefit of the doubt and kept the scheduled time for the tune-up, but that should have been my cue to go somewhere else.I show up with my bike immediately after work on the scheduled date. They act like they had no idea I was coming, and when I point out I had reserved that day with them last week they tell me I needed to come in before 11 AM. I explained that they did not tell me this when I booked with them, or I would have scheduled for a different day when I wasnt working. The owners (I think?) response was, I have been doing this for over four years and it would be really weird for me to have not told you that.I can understand missing parts and scheduling issues, but the gaslighting about these mistakes made this easily the worst experience Ive ever had with a bike shop. I gave them more chances than they deserved. Pretty much anywhere else is going to be a better option.

Had my front derailleur worked on whole bike packing around the Olympic Park. It became apparent in the first few seconds the mechanic had no idea what he was doing. 2 hours later I’m riding away on a bike that won’t shift. Went to Trek and I was good to go in 5 minutes. The Old Town Mechanic is the exact reason people hate bike shops, bad service with a worse attitude.

The manager’s daddy must be the owner because his personality definitely didn’t get him the job.Do yourself a favor and go anywhere else.

Great service, dropped off my bike for service; new cables, new tires. The staff went to work right away, bike ready in less than 45 min. I will be coming back.

Unfortunately we had a terrible experience at OTB. I took my wife down to the shop to get her an e-bike. The shop was recommended by a good friend. My wife hadnt been on a bike for a long time. We were hoping they could put her on one to try out. They got one out and told her to try it out in the shop in the narrow alley between bike racks and shop furniture where she promptly crashed into the rack of bikes, hitting her head and breaking her glasses. Fortunately no broken bones. I untangled things dreading the worst as we are in our 60s. I wouldnt be writing this but we didnt even get an apology then or later. What with bikes flying off the shelfs these folks seem to think its a sellers market. Needless to say we wont be getting a bike there.

This place is the best! Went in to get my bike fixed, communication was great, service was quick and affordable as well!

I’m from LA and just moved here to olympia and it reminds me of bike shops So-Cal. These guys are very chill, helpful and knowledgeable. I go here all the time for little checkups on my bike. Great group of people and easy to talk to. I highly recommend this place to any person who bikes.

I went into this shop to have my brakes adjusted. They did not want to work on it because there was less than an hour left in the day. I was able to talk them into doing just one of them. It took about 10 minutes. They could have easily done both front and rear.

By far the best shop around everyone at the shop is always so helpful when i come in to spend my hard earned money. Always get me hooked up with top quality product. Drew has been nothing but respectful and helpful everytime i come in. This shop does quality work on bikes as well the 2 times ive brought my bike in it was out faster then they promised. So much I can say about this shop you should go in and see for your self! Love these guys!

Their web site lists recumbent fenders and accessories, they dont carry any thing for recumbents.

I took my bike in a few months ago for a tune up which I thought went well but after looking through my bike I see that things werent done to the quality I thought I paid for. Some fasteners were loose (specifically on the pedals) and I thought I would be told what they thought of the condition of the bike was but I wasnt. All in all that wasnt a bad experience, just expensive.Fast forward a month or so and I had a spoke snap on me. I have no idea how to replace this or true a wheel so I took it in to them. I thought it waa a bit odd that no one told me a price but after researching I didnt think there would be anyway it would be more than $30. It came out to $50! Not only that but I received back wheel with a bent valve stem and the wheel isnt even true, it was a wobble to it.I wont be taking my bikes here for maintenance anymore, the quality of work doesnt seem worth it to me.

Awesome place and service. I drove up from Portland to pick up a new bike and was sl impressed !

Great friendly and knowledgeable staff. No pressure to buy. I went in to look at a bike and left with a different bike that I absolutely LOVE. My wife purchased a bike a week later and we are looking at bikes for our kids now as well.

Great service, helped me in the process of buying a 2.2k mountain bike. Awesome staff, very helpful.

My wife and I were looking to get our twins bikes for Christmas. We decided to check out Old Town Bicycle and see what they had in stock. Not only did they have two available at a different location, they shipped them to the store free of charge, pumped up the tires, and ensured everything was in working order. The entire staff was very polite, professional and fun to work with. I recommend them to everyone who is in need of bicycles or gear. Thank you for all you do!

I love this place! I havent purchased any bikes or bike gear here, but Ive used them for bike repair services twice, and I will continue to use them when I need to get something fixed on my bike. They have great hours (theyre open every day), and they work quickly. My bike had an unfortunate back tire, and I got two flats in a row. The first time, I got the inner tube changed, and the second time I decided to just get a new tire. But they worked on my bike right away both times, and I didnt have to wait long at all. (I use my bike nearly every day, so its great to not have to worry about being without it for a day or longer..) While I was waiting, the people working there were all friendly and helpful. No one tried to sell me extra things or convince me to buy fancier tires than I needed. They gave advice based on what I needed for how I use my bike, which I really appreciated. The prices for service are also very reasonable!

Beautiful experience today, we purchase a nice bicycle for my husband and he loves it. The guy was great and very professional! I totally recommend this store! Thanks again!

My front tire keeps finding so I went to this bike shop to see if theyd let me use the pliers for 2 seconds they said they dont have any players on the premises asparagus that you just dont want to help out a a customer so I definitely dont recommend this bike shop the one thats on the westside of Olympia way better customer service and they would let you use your pliers for 2 seconds while you try to unbind your tire. Now I have to carry my bike 5 miles until I can find another bike shop. DO NOT GO TO THIS SHOP YOU WILL BE SORRY.

In 2018 I bought a trail 7 from these guys the best service take care of everything that I possibly needed along the way and today Im going to buy a trail 5 from these guys if you buy a bike anywhere else that be a mistake, these guys are the best

I had the most amazing experience at Old Town Bicycle in Olympia.Having shipped my touring bike to Olympia and reassembled it myself, I wanted a professional to inspect it before I began my tour.A young man named Mike greeted me at the door and hearing my request he promptly put my bike on a stand and proceeded to give it a mini-tune-up for at least 30 minutes. He was extremely professional, thorough, and friendly - explaining each thing he was doing.When I asked what I owed for all this service, he just smiled and said well, you could write a review.I recommend Old Town Bicycle without reservation.

When I first walked in and told them what I was looking for (casual) the person helping me said Id be better off getting a used bike as it would fill my need and Id pay less. He didnt try to sell me which I respected. After looking around I ended up finding a really good deal on their website. Shipped to the store in about 8 days. Customer service was great.

Needed to get a wheel trued and all the other shops said it would take a few days. The guys at Old Town Bicycle had me in and out in less than 30 minutes. Thanks to them I can get back on the trails ASAP.

Took my fat bike in to get adjusted on 2 separate occasions. These guys honed in my drive train adjustments and took out and greased by bottom bracket. Didnt charge me a thing, which is a big deal because Im very VERY poor...Maybe Ill do something nice to pass on the favor

I just started biking seriously this year. They worked quickly, took care of me and solved my problem. I chose to buy some other accessories but they didnt try to upsell me or replace my wheel or tires when all I needed was a spoke. Great place to go!

Great store and personnel!!! I had trouble with another local shops service and these guys couldnt believe how poorly the other guys treated me. they checked with me before making any major adjustments. we all had a good laugh about what it meant to have a three way lol! bike people will get that. I recommend these guys if ur looking to get bike repairs and tune ups!

These guys did a great job! I brought in a used bike I purchased elsewhere and had them fix it up for me. I got the bike fitted to my size and then bought some extra gear and parts the bike needed updating. Service charge was covered under the fitting. They offer a military discount! They also offer a 2 week re-fitting from the original fitting to fine tune small changes. Great shop! They all know a lot about bikes!

Excellent Service, I bought a Specialized Fat Tire Mountain Bike from them at a good price and have had good service. Nice Shop!

Love Country Music Sunday at Old Town! Only place in downtown Olympia that you go into and listen (unabashed) while browsing tools and parts. 95% of the reason I go in exclusively on Sundays: country music.The staff there have also been willing to help me learn more about my own bikes maintenance. I truly appreciate an experience where mechanisms and effects are explained to me instead of glossed over. I am treated professionally; the mechanics know that I dont want to take their advice at face value, but instead want to be involved in my bikes maintenance. Always a joy!

Dont shop here. Unless you have bag of $$$$ to spend they basically wont give you the time of day.

I came in from out of town to ask them about bike rentals. I usually prefer face to face shopping locally. The short guy with the long black hair dismissed me snobbishly and couldnt be happier that his shop didnt provide thar service. Theres snobs in every hobby, but its not good business at a shop.

Got a flat on the way in to work - had to carry the bike 2 miles into downtown only to find they werent open for another 30 minutes! Lucky for me, a nice employee let me in early and took care of everything before I had to leave work that day.Never tried to upsell me, just did the work asked and at a very very affordable rate. I ended up referring a friend who was having trouble getting smaller work done on his bike at other shops.

I have bought four bikes, multiple accessories, and a couple of service requests there. This is a great shop and I will continue to go there. This is from someone that shops outside of Olympia most of the time because of poor customer service from other local businesses. All the other staff members are great.

Screw this place. All I needed was my chain put back on after it popped off somehow riding downtown and I dont constantly carry a 15mm wrench around, buuuuut no, the response I get is We dont lend out tools and we expect people to pay $15 just to put a chain back on. Didnt even see a 15mm wrench for sale even. Its a small wonder why there were no other customers in your shop with service like that.🖕The next shop I went to put it back on for free without question, suggested a good portable wrench/multi-tool and was exponentially more helpful.

Great service. They are professionals and know how to treat their customers! I Will be returning and would recommend to anyone! Got me fitted and found the perfect ride for me!

I recently went to Old Town for the first time and left wondering.. Why didnt I go here sooner?!? I walked in near close one night and felt warming comradery in addition to receiving top-notch service with my bike. the location, the atmosphere, the people, the shop.. Check ++!!

Very helpful & knowledgeable. Like the personal sizing & all the assistance. Bringing in my grandkids for bikes. I know more expensive than Toys r Us but well worth it for a myriad of reasons. Actually worth it for SO many reasons

Great service, employees are very helpful and knowledgeable. Will did an awesome job and even taught me how to fix a flat tire myself!

I went to Old Town Bicycle after calling first. On the phone they were enthusiastic and welcoming. I walked my bike in the front door and noticed that someone rushed to help hold the door open. He asked me how he could help, and when I told him what the problem was, he had it fixed in 30 seconds with no charge! He was courteous and explained what to do if it happens again. I would always, always recommend these people. They made a sunny day brighter!

Friendly, organized, and helpful. I cannot recommend these guys enough.

Very helpful and friendly service. Good selection of electric assist bikes.

The service at Old Town Bicycle is outstanding! I’ve had minor issues with my bike (purchased at Old Town) such as flat tire, gear tuning and some clanking noises and the staff was very responsive and knowledgeable. Each of these issues was fixed on the spot--real time customer service. Could not be more satisfied and only wish this experience became the norm for all businesses I deal with.

We purchased both our kids bikes here this year. Good service and selection. Much better than going to a big box store.

Friendly and informative, high quality, good selection. Low pressure sales. Offer financing options.

Went here for a repair. First time they said theyd email me with an update, but they didnt. Then they said theyd call me when it was finished. They didnt. I wont be back.

Cole was super informative on e bikes

Purchased a new Salsa from the crew at Old Town. Excellent buying experience. Knowledgeable staff, good selection and excellent service after the sale.

Great bike shop. I have bought 4 bikes from them always great servive and price.

Dropped my main commuter bike off for a tune up. Great service- smooth ride. I recommend

This place has really nice bikes and a wider selection of clothing than the other bike stores around Oly.

Fast, friendly, and exceptionally good service. By far my favorite bike shop in town and is a go to for all my bike-related needs.

Super helpful and dealt directly with my son and did not look to his Dad or I for comment or approval.

Very accommodating, very knowledgeable and reasonable prices! 5 stars!

Awesome bikes and #1 in service from when you walk in the door all the way to the service desk. Great people.

Friendly service reasonable prices

I had a minor problem with my bike, but no tool to fix it. They fixed me up in no time, refused to charge me anything, and sent me on my way!

Chain broke, and they got me back on the road. Even gave me a few extra links for my E-Bike. This is my Go To In Town Bike shop from hear on out. Thanks Guys

We had heard good things about this store from our neighbors but when we went there, we were not impressed. The girl that was helping us was condescending and rude. She also had her own agenda of trying to up-sell us from a rear child seat to a trailer after I told her multiple times that we didnt have the space to store a trailer and we didnt want to spend that much. She went on to say but they are so much safer to which I responded that I had a friend who had a trailer and was riding on a gravel trail and the trailer actually caused him to flip his bike when he hit a rough washboard spot on the trail and then his little boy was terrified to ride for months after that. She said well he probably bought a cheap knockoff or something because they are designed to not do that so you should probably not run around telling your friends that his trailer flipped. So I thought that was extremely rude. When she FINALLY gave up on trying to get us to buy a trailer, she said that they dont carry the child seats in the store and that if we wanted to order one, it would be 7-10 days........and at the end of our visit she said, well let us know if you want to order one, and by the way, you will have to pay for it before we can order. REALLY?! I thought I could get it for free......a-hole! I am all about supporting small local business over big companies like REI when I can but I will NEVER go back to that store.

Nice to test ride bikes at the park before deciding what to purchase.

Excellent service, honest salesmanship, helped me out a ton on a Seattle-Portland ride.

From my experience there is no reason to go anywhere else. Nothing other than 100% satisfaction each and every time. They go above & beyond.

Nice bunch of blokes, sorted me out no problems.

Good job rebuilding my bike. thanks

Silly me...I thought Id go in on the cheep and get the tune er up and new chain but unfortunately had a bad run in with CHAIN SLIP on the powerstroke after that...Need to replace entire drive train to dial in properly. Would have been nice if they could have recommended a less frustrating tune up but my fault for wanting to get by with just replacing chain; so far 300 bucks into it with another 440 to go to upgrade DriveT; DOH. Bike is a Raleigh Phase II 05 all mountain sram set up. Nice Santa Cruz on the rack but sub par deore crankset-ahem. Sorry guys only 3 stars from me.

I purchased a road bike from Old Town Bicycle in Olympia several months ago after checking out most of the bike shops in the area. Old Town Bike and one other shop in the area were the only shops I would consider giving my money to. Unlike the other shops, at old town bike, I wasnt ignored, dismissed, or scoffed at because i wanted a cheaper bike thats actually within my budget. I looked at 10+ bikes at different stores, and finally test rode one here and loved it. The salesman offered to bring in other bikes just to make sure I was happy, but i knew this was my bike! Purchasing the new bike was hassle free, enjoyable, and I learned a lot just in the first visit.What keeps me coming back again and again is the staff. Ive considered several unneeded purchases due to my inexperience. Instead of happily making a buck, the shop clearly strives for satisfaction unlike a vast majority of shops(bike related or not) that ive been to. Also, when considering a purchase that I actually need, like going to clipless pedals, the knowledge, experience, and advice clearly show that each member of the staff not only loves this sport/hobby, but they make it their mission to ensure that anyone interested gets the most pleasure as possible while riding. Well guys, mission accomplished! keep up the GREAT work!All in all, because of the dedication to the customer, wonderful staff, and great products, Old Town Bike has made me a loyal customer. I havent spent a dime at other shops since buying my bike, and I cant help but enjoy spending my money here, yet ironically, they also have saved me a lot of money!

Did a great tune up!

Double the price for incomplete parts, and always the up sale to leave it here there, Ill save half the money and buy amazon, or kohls, walmart, lots of excuses there, instead of correct parts, your supposed to improvise, worst place in town, $$$$

Knowledgeable service staff and friendly, bicycle enthusiast atmosphere

Complete error, not your shop, 5 stars!

Excellent service

Misposted, sorry

Kind and professional!!!