We had an overhead spring break, and we’re unable to use the door at all. Overhead door was at my house the next day, and replaced both springs, all cables and pulleys and also door rollers(as it was definitely time). Service was super fast and they were very prompt. The mechanic was very friendly and did not try to sell me anything more or less than what I needed. This was my first experience using overhead door, and will definitely not be the last!
We had a broken torsion spring, and we called Overhead Door of KC. This company is fabulous, and, if you need an overhead door repair, this is the company to call. I can tell you why if you are interested in reading more than 2 sentences! The service person assigned to our job on a Sunday was Shawn (I hope I am spelling his name correctly). With 27 years of experience, he knew exactly how to replace the broken torsion spring on our garage door. I was actually the one (with a construction background) that asked Shawn to replace the second torsion spring, and he got to work and replaced them both. His work was excellent, as this is very dangerous work. If you have never been involved with construction or have never lifted a hammer in your life, a compressed and tightly wound torsion spring is nothing you want to fool around with. Trying to do this yourself can result in serious injury. In addition to the wonderful work that Shawn completed, we had a great conversation, and I feel that I not only was treated to the very best in garage (overhead) door repair, but I also made a new friend as well. Shawn was just so incredibly honest, sincere, and genuine; traits or mannerisms or behaviors you seldomly find anymore. I would trust him with my housekeys if leaving town, and I just met him. At my age (65 years old), I am a pretty good judge of character, and Shawn is a person with the highest degree of integrity and ethics. I hope this helps the next person with a broken garage door.
Overhead door was Awesome!Service Tech Brian came to my house and fixed or repair my garage door siding.He fixed it in no time.He was Awesome!He also found a few other monor issues and fixed them for me.Brian was just a cool service techAnd down to earth.I recommend Overhead doors to anyone who needs garage door help or repair.Thanks for saving me lots of money before I thought I needed new garage doors.
I had a great experience with getting my garage door fixed. The technician was very nice and through. I would highly recommend them.
Awesome service to repair a damaged door. Philip arrived right on schedule, a quick assessment and right to work. Great info on level of damage, long term prognosis, and replacement options. Highly recommend!
Service for our garage door opener was scheduled quickly. Technician arrived on time. He was friendly and professional. Did his work and it is now working well. Left us an estimate for replacement in case it later needed to be replaced. We will contact them again for this type of work.
Nate came a little outside the window provided but he telephoned and let me know his approximate arrival time which I appreciated. He was very professional and I would give him 5 stars.
Great service. Came out at time promised.Have used for many years. Dependable
Our automatic garage door spring broke and Overhead Door was able to come out the next day. I was very impressed with the knowledge and professionalism of the tech. The repair was completed quickly and the cost was reasonable. I would highly recommend them!
A new overhead motor with two stationary key pads (inside and outside) were recently installed with excellent service and installation. A cable also needed to be replaced but not imperative for safety reasons that it be replaced immediately. I chose to wait until last week to have that replaced. Again, excellent service and installation. Highly recommend Overhead door. The office staff is also easy to work with and very professional. Thanks!
First off, I submitted a request for the installation of a new garage door opener at 9pm on Friday night, they called me back at 930 and we worked out a product that fit my needs and booked an appointment. The installer Eric arrived on time, he was extremely professional and personable. He installed the new opener and then showed me how to program the new keypad. I will definitely be using them in the future and request Eric for the work, highly recommend Overhead Door!
Fast, every helpful and go the job done! I hope dont need them for a while, but when I do, this will be my first and only call! Thanks
Overhead door was excellent! They came out to replace our springs on a Sunday before a holiday! They were quick, pleasant and did an excellent job. They were affordable too!
Overhead Door was great…from ordering 2 garage door openers thru installation! Enrique was especially knowledgeable & did a fantastic job installing our openers & outside key pad, along with explaining how everything worked, plus programming my car!!! We could not have asked for a better experience.Thank you Enrique & Overhead Door!
Great service! The rep called me about 20 minutes ahead of time saying he was on his way. When he got there, he analyzed the problem; fortunately it was just a minor fix. We chatted while he worked; very personable! When he finished with the repair, he adjusted the door, tightened some loose connections and made sure everything was working properly. I paid the bill and he left. I was very pleased with the experience. Highly recommend Overhead Door Co.
The service I received was first rate. My new garage door opener is much more quiet than my previous off brand model. Enrique S, the install technician, was great. He told me how long the installation would take. He was right on target. He gave good instructions as to the use. I highly recommend Overland Door Company.
The technician was fast in completing my maintenance tuneup. He also explained thoroughly the issues that needed further attention. He made great suggestions on new doors based on my preference and left me a brochure on the different style of doors that they offer.
The scheduler was able to send a tech the next day. He arrived early and was efficient and personable. We have used Overhead Door for 30 years and recommend them highly.
Called the company at 6am for a broken door spring, got an actual person on 2nd or 3rd ring. They were able to make an appointment for the same day between 10am-2pm. Tech calls around 9:30 and said he would be there around 10:15, he arrived right at the time he gave. Took him maybe 30 minutes to change out both springs with me watching and chatting with him. He oiled all points and checked everything over before leaving. would do business with again without a doubt (in many more years hopefully).
Great service: fast, knowledgeable, affordable. Will definitely use their service again! (They lubricated the doors as well, so quiet now!)
They were right on time, did their work quickly, cleaned up afterwards. The technician was knowledgeable, professional and courteous. I recommend highly and i don’t use anyone else.
Former employee of Overhead Door dating back to 1965 the service was excellent they were very professional they were on time everything that you would expect from a company. I started out as an apprentice with overhead door company and personally new deadly I served in apprenticeship program I work for Overhead Door Approximately 15 years. Started the franchise in Tampa Florida and worked on setting up shop in Denver. With the technology changes I had to refer back to them to fix my door opener Brian came out and did an excellent job. Have a great respect for the DH pace company.
Tech was on time. Spotted the problem quickly & fixed it, as well as doing a tuneup on the door. Tech was friendly & the price was reasonable
Fair pricing and excellent service. Serviceman was friendly and helpful, as usual!!
Very pleased with the entire job from scheduling to completion. The repair was done with expert workmanship and very prompt. I fully recommend Overhead Door as the Best of the Best!
I had a great experience with overhead door. I needed to add a panel to my barn door so I can pull a camper into my shop. Kacy B came out and measured things to make sure what I needed was possible. It took a while for the new panel to come in but thats typical these days. Once the panel arrived, Kacy installed it like a true professional. Very impressed with this tech.
First of all, their customer services stinks starting with the lady who answer the phone call. Anyway, here is why im giving them a Zero stars. These guys came to our home and advertise their new garage door, we loved their product and decided to order a three car garage door. They charged me over 5K for the entire job( ordering, replacing and dispose the old door). It took 12 months for my garage door to arrive after multiple phone calls with these guys. Finally they came and install, once they finished, the tech guys requested to do a final walk around and explain few things. They stated they did not have all the parts for the type of the door i ordered, the doors had multiple scratch on exterior and three dents one of them was more noticeable. They also explained that they will order a new parts to replace the dented area and they will touch up for the paint when they return with the remaining parts. Days kept going by without hearing anything from them, after a month i called them, the lady at the front desk with her funky attitude who has zero customer service characteristic answered the call, immediately transfer my call without asking further the reason for my call. anyhow, spoke to manager and he promised me he will follow up and update me with my order. Days kept going, months and until now, my garage door has not replaced and no parts has been delivered. Last month i called them and request for my refund, the manager approved $500 refund which i have not received. Very disappointed with this company. I ran business on the side, work in Military and lived different countries for years and never experienced such unprofessional attitude like this. Very poor customer services and i wish the whole situation would have been handled better. We wont let it go until we get the quality of services and what we paid for.
The service technician was on time, courteous, explained the situation on how he felt he should go forward and at the end of that he performed his task and it fix the problem Quickly. very satisfied. Before I knew it he did complete his repair. Very professional I’m very satisfied.
Our garage door spring broke and Overhead was able to get us in that same day! Their communication, work, and price were all excellent. We’ll definitely use them in the future.
Last week we had our garage door repaired and a new opener installed by Overhead Door. Every bit of this was a great customer experience. Phone calls and scheduling, the installer and repair person, they were all top-notch. Also this company supports many local nonprofits and charities. They are really great to work with and we will call them again!
From start to finish I r had great experience with Overhead Door. Ive used their services 3 different times now between different homes. Each time Ive had consistently great experiencesThey are punctualThey are good communicators (phone and in person)They are fast and honest with you about what truly needs to get done.Use these guys when you need help with your garage doors
Scheduled appointment a few days (on a Sunday) after my call. Repairman contacted me when he was on his way. Repaired it quickly, cost effectively and was very polite and thorough.
Cant imagine how things could have gone more smoothly. I had great interactions with the office staff and the two different technicians who assisted with our job. I highly recommend OHD KC and will be using them exclusively for anything door related. Thanks again, OHD KC!
Great looking doors. The installer was fantastic and completed the work in a timely manner. Thanks to all!
Overhead Door is the only company we use for garage door service. Last week a spring broke on one of our doors, and we were not able to get our cars out. Luckily, a technician came the following morning and replaced the broken spring. We were very appreciative of the quick service.
There was something wrong with our one car garage door going up and down. I figured whoever came to look at it was going to say we needed a whole new system. But it was just a broken pulley which was an easy fix. Thank you to Overhead Door! it was done quickly and did not cost what I thought. Nathaniel A. Is the best rep—friendly, professional, and worked with my hours. I highly recommend OHDKC
Overhead Door of KC is reliable, punctual, professional, and reasonable. What more could one desire from a company? Two thumbs up.
I just needed garage door openers. Tech was punctual, friendly and fast! I have used Overhead Door before and will use again. Highly recommended!
Overhead door installed our garage door years ago & is the place I always call if we’re having an issue. They come out on time are professional & proficient!
Our garage door spring snapped due to all the drastic temperature changes recently. Made an online appointment that evening and the tech arrived first thing in the morning right on time. He was professional, knowledgeable and I couldnt be happier with the service from Overhead Door. Start to finish, it was easy and my repair was completed more quickly than I had hoped.
They are always on time and do a great job at a reasonable price. Their service men are always so nice and helpful!
Had a weekend emergency and Ted was able to come out and get me up and running again. Timely service and cost was reasonable. Service tech was efficient and personable
I backed out of my garage too fast and scraped my side mirror into the side of the garage, after which my garage door wouldnt work. I tried to isolate the problem myself, but couldnt find the circuit brea on the motion detector, was overheated (it was 98), and am disabled, so I gave in and called Overhead Door. They got someone over first thing the next morning (I didnt feel it was an emergency. The door worked manually.). The repair guy fixed it in 15 minutes and did not even charge me labor - did charge the visit cost, but that is totally reasonable. Excellent service, as usual. Thanks
The man was very experienced and creative with helping to fix my problem without having to replace panels, and that was much appreciated. He reconnected everything and had me back in business within an hour. Best store company ever to call!
Great experience, Enrique showed up right on time, clearly knew what he was doing and had my new opener installed and running in just about an hour. Very happy with the product and the installation.
Excellent experience from customer service agent to service tech performing the annual PM checkup! Friendly and always helpful to ensure a satisfied customer for the last twenty + years!!!
Professional, prompt, and informative. Everyone at Overhead Door was great to interact with. Jacob and his team arrived promptly and had my new door installed and old hauled away right on schedule.
Very knowledgeable! Fair pricing and the customer service is great.
Outstanding customer service with quality work. Highly recommend
Overhead Door is extremely reliable. The company does a great job training their technicians to be knowledgable and professional. They were able to get here the same day that I called. I will be using their services again.
Excellent job! Technician was very knowledgeable about the opener and how to install it properly.
This service call was first rate. The technician was on time, was polite, and didn’t mind answering questions. Both of my garage doors were pretty loud when operating. After the maintenance, the doors operated very smoothly and much more quietly. We couldn’t be happier with the results of the service call.
I called a different garage door business initially to replace torsion springs. After 2 days of playing phone tag I called Overhead Door Company, they were at my house the next day and did a great job. They will get my business again!
Ive used Overhead Door for my home and my daughters home, and Ive used them as a subcontractor for my handyman business clients. In every single case, they have exceeded my expectations (and that of my clients). They arrive quickly, explain what they are going to do, and charge what I believe to be a fair price.
Not only were they probably not in responding to and scheduling maintenance for our garage door but while here they also lubricated the springs so the garage door functioned quieter and more efficiently without our request to do so. They are always professional and I would highly recommend them!
Called prior to arrival and arrived on time. Chris was very knowledgeable and patient with all my questions during the service call.
Excellent service, on time, very knowledgeable service man. Fair price. Good company.
My garage door wouldn’t stay closed. Called Overhead Door and they came within a few hours. I can’t remember my techs name but when he walked in looked right at my door and said you have screw missing. He replaced it and that fixed t for. He went further and replaced several screws, oiled the rollers tightened the tension and fixed what someone did!! He was awesome!!
The technician that came out was professional friendly done a great job.
Great field techs doing the repair. Called at 8 pm and someone answered and got me service the day!
Very happy with Nate … he was professional, courteous and got the job done fast.
Great service and very knowledgeable. Definitely would use them again.
Don’t waste your time with anyone else. I had a nightmare of a time with another company (Precision Door), so when my garage door opener and spring needed replaced, on the other side, I called Overhead Door. I can’t say enough about the professionalism of the technicians. It was top notch service, and the technicians went over everything with me, each store of the way. They were not just jumping to conclusions to get me to replace the most expensive things, or to sell me a whole new system. In fact, the technician showed me how I can make adjustments on my own, without having to pay for a service call. When it was proven that my motor on the opener was burned out, they replaced it with a wonderful opener that was installed correctly, and is the quietest I have ever heard. Overhead Door may not be the cheapest in town, but this is not a service or product that you want to cut corners on. My experience with Overhead Door was still cheaper than Precision, and the product and service was 10 times better. I recommend calling Overhead Door and have it done right the first time.
Overhead Door Company has helped me twice, once with a repair/replacement of my garage door opener, and once with an upgrade of my opener. Theyre always easy to contact and schedule with. They are a bit pricier than others but for the level of service, ability to make contact, quality of products, warranty, and overall positive experience, theyre well worth it. Ill be coming to Overhead Door for my garage door needs from now on!
I was late for my appointment and my technician was very understandable and helpful. HIGHLY SUGGEST THESE GUYS!
Phillip came and somehow, by himself fixed our garage door. In what seemed like no time at all, he had the door fixed, tracks straightened out, and everything perfect. We had scheduled an appointment with another company and the person coming asked us to text pictures; he replied he would not be able to fix it - so glad we called Overhead and Phillip was sent our way. Would not hesitate to call Overhead for all our future garage door needs.
Their service is prompt and always find the issue the few times we have used them. A maintenance only visit was a bit over $100. This latest visit required a replacement of a part that was on the truck. It was a plug and go part that solved the issue. The bill was $210+. Im glad its fixed, but a $100 for diagnosing the problem and replacing a single part seems excessive.
Who knew having an overdoor tune-up (plus reprogramming door openers (because Im SO not handy) could be such a fun experience? Kacy Burt was not only experienced and efficient but delightful. Thanks! Overhead Door always rescues me but have never laughed so much in ages. Appreciate you all so much.
Very nice young man showed up in the time frame expected and explained the issue and it was fixed with in an hours time.
Really like our new garage doors by Overhead Door. Great service...they keep the cold air out in winter...and they can be locked.
The tech was efficient and knowledgeable. Only took an hour and cost was reasonable.
Had a garage door spring replacement. Technician was prompt, friendly, and helpful. Would highly recommend for any needed services.
We had two recent visits from Overhead Door. Both visits were done in a very timely manner and the technicians were fantastic! Pricing was very good. Great experience!
Brice was awesome on his install of our new garage door opener!!! He was in/out in less than an hour and a half and the installation was Perfect!!
Great company, dont mind paying a couple extra bucks to have the pros do it and know they wont have to return!!
Great service - didn’t try to sell us a bunch of things. They just replaced the broken parts and did a general tune up and inspection of the garage doors. We will use them again.
Greg honestly suggested repairs rather than replacing door. Service man spent an hour repairing and did a great, meticulous job!
Every time we have a problem with our garage doors, it happens on a Sunday! While Overhead Door Company was not available for us this Sunday, they were there ahead of our scheduled time Monday morning. Jim and Scott did a superb job in getting us fixed up. I highly recommend them!
On time, fast, efficient and garage door is running smoothly again! Thanks!
Great experience. Showed up same day. Showed up on time. Quickly fixed my problem. Friendly. I will call them again when I need my garage door repaired.
Quick and easy experience getting garage door cables replaced. Very polite and professional as well.
Service was very good. The Service Tech listened and was very respectful. Pricing was reasonable.
Had an emergency with a broken door, when other companies said it would take a week to even look. Caden showed up, and had us up and running in less than an hour! I will never call anyone else again. He was polite, professional, I would take 100 of him at my business!
Will did a great job installing our garage door opener. He was quick and very nice!He had to unfortunately work around my car, because I could not get it started! It was just one of those weeks!He did a very thorough job explaining things to me.Overhead Door was a little on the expensive side, but I needed them to come out on the same day and they did, they were quick, so as long as the opener works for many years, I’ll be happy!
Excellent service….on time…polite…both times they had to come….Dale was the best….very professional and answered all my questions….and so was his associate. Definitely a ten!
Overhead door came into the garage I inherited in a new house purchase. They were able to quickly and easily fix all items at a reasonable price. Would recommend.
I was very pleased with the on-time service and thorough check-up and serviceGreat job!!
I ordered all new garage doors, jack shaft openers, and tracks. Super excited for the install which they tell me will be a little over a month. Two weeks later the spring on my existing door snaps, I call to see if they can rush the install. Not able to push up the install date as they are waiting on the ordered doors to arrive, but they send a service guy out first thing the next morning (literally 7am) to clamp my spring to offer a temporary fix until the new doors arrive.Nothing but impressed with the amazing service to help come up with a quick solution to save me money since I just ordered a whole new system, and more than impressed with the quick response time!Thanks overhead door for your exceptional service and timely response to make a very tough situation seem manageable.I’ll be posting photos and review once the new system is installed.
The installer was very curtious and prompt. I am very pleased with the work and installers professional installation.
So far the purchase of new garage doors has been a horrid experience. We purchased new doors and made a down payment almost five months ago. Ive had to call in four times to get updates and every time I do, the timeline has shifted more than a month to the right. If youre a customer and spend 8K on new garage doors, dont expect this company to care enough about you to pick up the phone and give you an update....thats how little they care about your business. Go elsewhere and support a local company...
We’ve worked with them for over 20 years. They’re always professional and honest. Very quick to respond to problems.
First, I want to point out that the technician came to my house in the devastatingly freezing cold on Tuesday, February 16, 2021. . He was very professional in walking me through the issues with my garage door. He fixed it quickly, and efficiently and showed me his work. Unfortunately, I can’t remember his name but he was phenomenal! I will definitely call them for any future service or garage door needs.
Overhead Door KC went above and beyond with exceptional service. We were broken into with our back door demolished! We were heart broken feeling vulnerable with no door and the weather getting colder!The team at Overhead Door KC heard our story and came same day as requested for measurements. We found the door was custom dimensions. But overhead door came through with a new door in our size in under a week!Jim did an exceptional job! Door works and looks great! He was also very understanding and accommodating to our tight schedule given the cold was coming in quickly this week. He was also very kind and went above and beyond to help us out.Thank you Overhead Door KC! We appreciate you and all the help during our time of stress!
Great service. Everything’s on time. Great customer service.
Couldnt ask for better service. Prompt, polite, professional. Explained the things he took care of for the checkup of my garage door and opener. I would have never thought to replace the batteries in my entry pad...but he did! Extremely happy with the service.
Everything was just great. He was able to replace an old lock from my garage door that other companies were not able to do. The technician was great, polite, fast and he knew what he was doing. Thank you.
Excellent service. I had my garage door spring break late at night we had just got home from vacation. Called in got service that next day. Young man caden service tech was very friendly and very knowledgeable got the job done. I have always got fast and good service through overhead. Good company in these times ty.
We had a broken spring and they came out the next morning as promised and the contractor that came as very pleasant and professional and the price was good. We will definitely call Overhead again when needed.