The combination of their website, live receptionist triage, and responsive and informed technicians has been superb during recent tech issues in my office.
Carolyn came to service an outdated copy/scanner machine at our office. She was patient, easy going, and had great customer service!
Love the follow up!! Cant say enough how important it is to feel like Im more than an account theyve landed.
They have it all! Copier & IT support! We love our dependable Ricoh copiers. Their IT staff are amazing! They host our cloud services and fix problems before we even know they exist. It is great to not worry about down time because theyre so proactive!
We could not be more pleased with the IT services provided by RK Black in the past ten years. They provide support for our computers and our printer/scanners. They are quick to respond to any issues we have. Every person has been extremely easy to work with. They are knowledgeable and have solved any problems we have had. We feel very confident with RK Black supporting us in our office. We look forward to working with this great team for many years to come.
We are pleased with the services we receive from RK Black. They provide IT Support and copier/scanner support for us. I love the fact they do quarterly reviews with us and address challenges proactively. All of the RK Black staff we deal with are professional and knowledgeable. They are an all around provider of excellence.
R.K. Black saved us from the brink of disaster!! Quite literally. They have been amazing to work with. Leaders of the pack in the industry, professional and very responsive. They are extremely knowledgeable - especially about the healthcare industry and security requirements. Our entire office is thrilled that we have partnered with them to resolve our IT issues. Copiers are next on the list for about half the cost we were paying a competitor. Thanks to Robert & crew, we can all sleep better at night. On behalf of The Broadway Clinic, I highly recommend!!
I love working with RK Black! Their employees are amazingly responsive to our needs. We always get excellent service. I would highly recommend them to anyone looking for an IT solution for their business rather big or small!
We have used R.K. for well over 15 years. Were a smaller company, but they always help us immediately and treat us very well. We recently had an issue with our machine, and needed service as we needed to print some brochures for clients asap, and they were in our office within an hour or two having a tech fix it immediately. Weve also had them help us on the phone numerous times to get small things fixed quickly.
RK Black handled my job promptly and professionally. After getting the run-around from one of their competitors for a month, I contacted them via their website with a request for a purge. They contacted me within 24 hrs to set up the job, and then showed up to do it exactly when they said they would. It was like pushing a button and I even spent less than I expected. Two thumbs up!
At Southern Nazarene University, weve had very good experience with RKBlack. They helped us to go from over 300 various printers of all types to just over 100 multi-function printers. They helped us go from chaos to managed printing. It was a great decision at SNU!
Describe our experience.... DO NOT GET A COPIER UNDER CONTRACT. The terms and conditions will not change unless you continue to use RK Black for other services. We were not pleased on the technical promises that they could not fulfill. Very frustrated with their employees. We went with another company for technical work. We are now stuck with an obsolete machine that they recommended.The balance for the obsolete copier is just under 3K on a plan that they would not allow a release or a buy out. Their reason is because we were no longer using their services. Our company has been in business for over 20 years. RK Black has been the biggest disappointment of any company we have dealt with. Sincerely, W. Duane Brown Browns Driving School
Very disappointed with the service. We received very little training on the equipment. Very friendly when wanting the sale. We signed a contract and then never heard from them again and got a bunch on legal jargon pertaining to the contract.
American Eagle Title south office loves Donald. He always takes care of us. Thanks for the shred!
RK Blacks shredding service is awesome! Donald is very professional and dependable and fast!We use RK Black for Managed IT services, Telephone System, Security Cameras and of course our copier. There is no one in OKC that can top the level of service they give. I would be lost without Trevor & Nicks team!I cant say enough good things about this company!! I would recommend RK Black in all of the above as they have exceeded my expectations!!Thanks RK Black!! Vickie H
In my line of business Ive worked with all the big names in OKC for big office MFP and document imaging. Id generally prefer to work with RK Black (Standley being second.)
Mike Kelly actually called me back promptly, and Brenna Jamison was just a joy to work with. This is THE place if you need some shredding done!!