Went there to look for my engagement ring, Don is amazing and helped alot!

Kay jewelers 👑The Engagement Pendant is a Masterpeice in Vi quality. The Royal Blue color is beyond perfect (beyond eye clean-beyond my wildest expectations.) this stunning -(Once in a lifetime.)- Nine carat Ceylon Sapphire, complimented with the white diamond that sets atop the flawless Ceylon is, in one word-PERFECT.Lord knows its hard to make me even slightly happy. -- So --🤴🖤-- KOODOS,to you for exceeding expectations- (✨TWICE✨)-on this Emerald Cut Ceylon Sapphire Project....as well as the -Pink Diamond Pinky Ring Project.

The worst possible store to shop at, they wont take my return cause they claim they dont have enough money in the store to do a return and its Only for 76 dollars. The other store that i brought stuff from right next to the took my return with no problem, first thing in the morning!!! Absolute a terrible place to shop, i would never shop there Again, cause i specifically asked them before the purchase and they said they will take it back no problem, and never mentioned nothing about the return policy that said anything about taking the return back Only if they have enough money in the store, or i would have never shoped there to start with.

They have never been anything but helpful and friendly here. Even when I had to return something, they were very nice and never rude about it. The jewelry here is reasonably priced and does not cost more than any other jewelry store in this mall. I have been here many times for several items and will return. Definitely recommend this store to anyone looking for a beautiful piece of jewelry.

I was at Kay Jewelers today and was surprised to see an associate there walking around the store bare foot. It was disgusting and youd think that an employee anywhere would have shoes on, especially in a jewelry store. You would think they would be more professional and hold themselves to a higher standard. If you want to be bare foot, dont work at a jewelry store then.

CONSUMERS BE CAREFUL! We purchased our wedding rings at Kay Jewelers. When we made the purchase, we also purchased the lifetime warranty which had the requirement of having our rings inspected every six months. We fulfilled this requirement for 15 years. Upon the last inspection, the technician knew that a prong was broken on the ring but sad the stone was solid. Sadly, the 1/2 carat heart shaped diamond fell out of the setting and was lost seven months after this inspection. I called this store and continued up the chain, requesting that the care plan be honored. I was only told that I could purchase a new solitaire for $2,000 because I was one month past the inspection. So, after having the ring inspected for 15 years and the technician knowing a prong was broken, Kay Jewelers said they would not honor the purchased care plan. NEVER AGAIN WILL I PURCHASE and I will continue to advise others to choose a jewelry store that will honor a warranty. It is obviously all about the money and not about the customer at Kay Jewelers.

You can bring your 3rd or 4th wife here.Ive been married many, many times and each time I get married, I shower my newest wife in jewelry. Kay Jewelers is always the place I go, and this store is absolutely the best. They really back the Kay brand.The management doesnt care that Ive spent a large fortune on their jewelry. They treat everyone like a million bucks. Sometimes I wear my usual tuxedo right in the store and sometimes I wear my wife beater. No matter what, they treat me the same.Seriously, the managers here take their job very seriously. Even though Im on my 4th marriage, they treat my wifes engagement ring as though it is a very meaningful and sentimental centerpiece to our matrimony.The selection is great. Neil Lane is my current wifes favorite. She loves that vintage glam look.The pricing is so reasonable and the diamond warranties they provide are absolutely a great bargain. They not only sell awesome jewelry that my wife loves, but then they continue to care for it with their extended warranty whatever it is called. I never, NEVER, NEVER buy warranties. I wouldnt even pay insurance if I could get away with it. Theyre scams if you ask me. But not this. This warranty or lifetime whatever it is called takes care of our jewelry forever! FOREVER!!When I want to shower my current wife with jewelry, Im coming to THIS store and seeing Jim! I will continue to buy from this store for each and every one of my wives!

Worst experience ever. After being told my wedding band would arrive in about two weeks I was given several different excuses and lies as to where it was or what had happened. At first, it was on back order. Then to it was discontinued. Then on to it will be sent in the next week or two(like 5 weeks after my first initial visit). At which point I no longer wanted to do any kind of business with them. So my wife said cancel the order completely. Then today I get a call saying if I want my money to be put back on my credit card I have to come back up and sign paperwork..... for a ring Ive never seen or held yet... seriously... is that even legal... do not go to any corporate jewlers... let them dry up and file bankruptcy already...

The best.

I always have a great experience at Kay. They are very focused on guest satisfaction. I will only go to Kay for all my jewelry needs. Ive been to all the locations in okc metro and so far so good.

I have been going to this location for years. This location has only seen two managers since I started shoping there in 2005 which is nice because that shows me that the store is well managed. I have had very few issues with their service. When they have repair shop issues they do comunicate with me and keep me posted on what is going on with my pieces. They have called me on many occasions to let me know about big sales that are coming up (which I appreciate because I am a avid jewelry consumer). Everyone at this location is friendly and knowledgeable. I am a happy Kay customer!

I had a wonderful experience with Kyndal. I have been looking for a ring for awhile for my 12th anniversary. I didn’t want to spend an arm and a leg for a ring, but I also didn’t want to settle for average. I went to several stores and felt rushed and pushed. Kyndal didn’t rush me or push me and when I finally found the right ring she knew it by the way my face lit up. I would recommend this store to everyone!

Patient, knowledgable, friendly, and very reasonable. Excellent service and expressed true care about my happiness with my choice. Will be back soon!

Long story short they saved me as a customer. I had a bad experience in another store and Ari turned the whole situation around. Its because of her that I will continue to do business with Kays. If you want someone whos going to go above and beyond for you... its her!! Thanks for everything!

Very very Limited products. I waited for over 20 minutes and didnt receive any kind of acknowledgment. Staff appeared to have no idea what the hell to do. And a male worker...possibly manager just stood and watched. He didnt do a damn thing!!!! The very worst Kay Jewelers I have ever been to!

Nice location. A little busy on the weekends. Very friendly environment. I had a great experience

The Best Service That can be given to any Any One

Drake and his staff are wonderful. They went above and beyond to help my son and I.

Horrible customer service. Just stopped there minutes ago with my wife to get her ring replayed and possibly upgraded. The two female employees saw us and never once offered to help, but after another group of customers came in minutes later they quickly offered assistance. Racist towards an interracial couple? Stereotyping because of our attire? One can only assume so many things. I am far from pleased and regret the thousands Ive spent there over the last 5 years. Blatantly disrespectful.

So disappointed in the service I had here. Went in while my mom was shopping to get my ring cleaned. The lady asked me if I bought it here I said yes, then she started questioning me saying it didnt look authentic. I always have the yellow information from where my fiancé bought my extended warranty plan so I handed that to her and she was still acting as though it wasnt one of their products. My fiancé spent $2,000 with this company and they cant clean my ring? Ill stick with the Kay in Stillwater, much friendlier and easier to deal with.

ABSOLUTELY HORRIBLE! I will never purchase anything from here again and regret even buying my fiances wedding band here! I send my wedding bands and engagement ring to be resized which took a MONTH! They came back resized and sautered together! I now had been without my rings longer than I even got to wear them. I was told they would be rushed to the shop and fixed and Id have them in a week. I called and said that was not a rush and needed them sooner. An associate said Id have them by Thursday (this was Monday). When they didnt have them then I was given a tracking number which did not work and told by the Manager Id have them that Saturday....that didnt happen. I was told they have them Monday...the shop didnt send them back so someone had to go pick them up and I had to wait around to get them finally. I was given my rings with a pathetic apology and no compensation for the inconvenience which I had been promised! Im only giving them a star because I have to! DO NOT GO HERE IT IS HORRIBLE

Horrible place to shop for rings ..customer service is definitely racist no eye contact when entering especially if you are a person of color....My fiancee and I walked away they immediately lost our business we will take our money elsewhere where green is the only color that matters!

Ask for Paige!

Sweet experience