I was very pleased with the service I received from Bob Howard Acura. They performed the service thoroughly and gave me a heads up on other issues that needed to be a addressed. They were never “pushy” about needed repairs. Thank you Larry and Bobby for your expertise!

We had been looking for a 2022 ILX in metallic gray when we ran across Bob Howard Acura in Oklahoma City. They had just what we wanted in transit. We reached out to them and when the car was being delivered to them they gave us a call and set up an appointment time to drive the car the next day. Our original salesperson was out, but she had arranged for Dustin to meet us. He was able to answer all our questions. Tyler, the financial manager made the buying process simple. Overall, our experience with Bob Howard Auto was great and we would recommend them to anyone looking for a car.

Zac was on top of everything and kept me informed on the process. Also recommended a few servicing items to make my car work more efficiently

Excellent customer service. The team strives for top service and smiles. Comfortable atmosphere while waiting in the lobby. I know my car is in good hands and pricing doesn’t gouge my wallet.

Fast, friendly service. Complete explanation of work done and why a perceived problem was in fact not a problem!

We spoke with a salesman on the phone and gave them a general idea what we were looking for and they pulled up 3 cars for us to see in that range when we arrived. We did go with one of those 3 but we did look around a little buy too before deciding. All of the staff we came in contact with were very friendly and made us feel welcome. We give 4 stars because there is always room for improvement but as long as we find the vehicle we like with them, then we are satisfied with their service.

We were in the market for a new family vehicle and bob Howard Acura was our first stop. We were greeted by Joni and told her what we were wanting and she quickly found a few things we liked! We took it for a test drive and loved it and ended up buying it. Joni was so friendly and easy going and not pushy whatsoever. We also dealt with her manager Justin who was also great! It was by far the smoothest, easiest car buying experience we have ever had all the way through the finance office! Definitely recommended!

Wow am I thankful for this awesome team! I was having car troubles on my cross country trip, and these guys treated me like part of the family. Everyone was super kind, helpful, and honest; their excellent service turned a stressful situation in to a positive memory. I highly recommend this team to all Acura customers.

The customer service was hands down the best. My car saleswoman did an amazing job and got me exactly what I wanted. They took the time to listen and didn’t try to oversell me at all. I walked in at 4:00 and all deals were made and completed by 6:15 the same day. I’ll buy from them again and again.

I stopped by to test drive an RDX I researched them on line but hadnt driven them butI checked their reviews and price and it became one of my top picks. Jacoby assited me, he provided me all of the cars details I didnt know that I needed to know this information at that time. I am not sure if he knows this or not but he and the RDX really set the bar for what I was looking for. I was very impressed but hadnt test driven my other top choices yet, he was very understanding and polite he provided me time to check my other options without being harrassed. A couple of weeks later I contacted him back, he informed me he had some options. When I returned he was with another customer he had a colleague assist me and when I left I was an RDX owner!

I recently purchased a vehicle on 9/20/21. I traded my vehicle in and financed a new one through Bob Howard Acura. When purchasing my vehicle I agreed to finance for 72 month (6 YEARS). I was very hesitate to purchase at the time due to the length of time and my monthly payment was not in my budget. I advised them if we can renegotiate my monthly payment rather it be give me more for my trade in or lower the cost of the other vehicle that I was purchasing. After speaking to finance they stated they can meet my monthly payment that a requested to work. After looking over my document that I signed it reads I actually financed for 75 months and not 72 months like we agreed on. So basically they made it look on paper that the payment I requested would be met but in theory the only reason why it was met was because the stretched my payment 3 more months. That was unfair as a customer due to the dealership knew i wanted to finance for 6 years and they knew my budget but still they made it seem like they helped me out by meeting my budget but they actually made me finance for longer. I HIGHLY DO NOT RECOMMEND BUYING VEHICLE THROUGH BOB HOWARD ACURA!

Was the best sales team, my sales friend Charles Staton is by far the best he made this guy overly happy. The car of my dream

I just had my Acura serviced and I could not say enough good things about the wonderful personel at Bob Howard. They did everything possible to make my life easier! I would definitely use them again.

Excellent customer service from start to beginning!They made my purchase simple and enjoyable. Loved the experience and love my new Acura!!

I called to schedule and appointment and was able to get a date and time that worked best for me. I dropped my car off in the morning and received a text message it was ready. I was on a time crunch to pick up my son from the airport and the service TEAM made my service effortless and stress free. I can not thank you enough!!! STELLAR SERVICE

After several months of shopping around for a Vehicle, I went to Bob Howard Acura and had the Best Experience! My salesman was Awesome and the manager and finance guys were very accommodating! I Highly Recommend this dealership and plan on returning when the need arises!

Wonderful experience with new member of company. Friendly and accommodating. Would definitely recommend!

Zac took good care of us. This was our first visit and we were impressed with the attention to detail and customer service. We will continue to use them to service our Acura.

Bobby was a great help with getting my car fixed at an affordable rate. He was very courteous and kind. Overall very pleasant experience. Service manager is amazing as well.

Bobby was very courteous and answered several questions about other services. Pleasant young man. Services were completed quickly. Thanks!

They listen Bobby from minute one just listened and believed me. I had one of those odd situations where my car didn’t always do what I said. I ha taken it to other Acura dealerships to be told nothing is wrong. Not only did they find what was wrong but a few things I was told were wrong I found out someone was trying to just get more money from me. So honest as well thank you I will return.

I had a excellent experience with the service department at Bob Howard Acura. Tony my service adviser was excellent, I would give him above 5 stars if it was possible to do so. He was great from the very first phone call, to the time he saw me off in my vehicle. He facilitated getting my car in and serviced quickly, provided great communication throughout the process and made sure to give me sound advice on servicing the vehicle in the future. In the end I felt like he was more of a friend then just my service advisor. As long as I own Acura products I will take my car to them and work with Tony.On a side note I did have the opportunity meet the general manager of the store while I was there named Ray. He approached me in the showroom and we struck up conversation. I thought he was very kind, sincere and had a genuine interest in making sure I was getting top notch service while in the dealership. I met a very nice sales lady named Dez too and she was equally as good, even though I was just there getting my vehicle serviced, she took her time and gave me lots of good information.Overall it was a very positive experience and I would recommend this dealership!

Glad to know in 2021 there is a dealership that actually put the customer first, our salesman Charles was respectful, honest, went out of his way to help us, along with his boss Amir, made the process of buying a new Acura RDX ASpec actually fun, never thought I’d say that about a dealership but it’s true. We will be a loyal customer from here on out, because of the staff at Bob Howard Acura in Edmond,OK.

I bought a second-hand car here in July. Although when I bought it,the car still have some problems, their service was very satisfactory to us and promised that I would deal with all the problems so that we dont have to worry about it. When I went to pick up the car three days after the payment, I found that the rear light cover of the car was still broken, and they did not repair. Mrs.B let me go back and wait for her to send a message to notify me. But until now, I have not received any message from Mrs.B，During this period, I also sent messages and called Mrs.B to ask when she could help me deal with this problem. Her initial reply was still “wait for her message”, but after then she neither responded nor answered the phone when I sent the message or called. This makes me feel that there is a big problem with their service, Until now my rear light cover is still broken. I think they dont want to help me to repair it . The service of this dealership made me lose confidence in them.

I’m new to the Acura family and needed my first service. Everybody at Bob Howard Acura was great! Really friendly and fast service!! I definitely recommend them!

Went here last week wanting to look at a new TLX. Their website showed they had four available. When we arrived and told the salesman (didn’t get his name because it was that quick of an interaction) what we wanted to look at, he told us they didn’t have any on the lot. When I pointed to one sitting there he told us it was sold (it was still on the lot with all of the new cars). We left and a week later, they still have the same TLXs on their site that they had the day we went in. Ended up going to Jackie Cooper and going with the BMW 3 series and had a phenomenal experience with Gary Greeson.

I made an appointment online. I was immediately helped by Bobby who delivered amazing service. My car was treated well and incredibly fast. Thank you so much. :)

We are from Dallas and headed to Nebraska and we started having electronic problems. They got us right in, fixed the problem and got us back on the road. Everyone was so kind and knowledgeable. I highly recommend this dealership. Thank you Bob Howard Acura!

I would definitely recommend Bob Howard Acura! The process of buying a car was pleasant and T (Tanasha) made it easy! She was very knowledgeable and gave me many options. This is my first Acura and she helped me figure out what was going to suit me best!! Thank you to the whole team!!

Great experience all around. Dez was fantastic to work with…Felt like I made a friend for life

We were able to get an appointment quickly. When I arrived, they were friendly and prompt. Tony sat down to discuss the service my car needed. Once they looked at my car, I received a phone call, text, and email with detailed information on what was found. They completed the service within a few hours and had my car back to me the same day, which I had not expected. I appreciate the professional, thorough, and friendly service provided by Tony and the dealership. I highly recommend them!

Dustin did an amazing job helping us find the perfect car. He went above and beyond to get something we would love for the price we wanted to spend. Very impressed.

Our service/oil change appointment was booked online and I even got a reminder text for the appointment for Sunday afternoon drop off. When I got there the place was closed and no one was there. After a few frantic phone calls I found help through the Nissan dealership which was actually open. They were kind enough to let me drop off my car and keys and took it over to Acura on Monday morning. Even more puzzling to me is that on Monday morning even after the car got to them no one contacted me to rectify the situation. I had to call them to get everything squared away.

The service technician Zac was very professional and helpful. The service was great and issues brought to my attention with options and explanations. My car hasn’t been anywhere else.

Zac and Ron were so helpful! Zac contacted me often to give me updates on my car and ensured that I understood what’s going on. I had no concerns about the quality of service I’d receive and am so grateful for them! They took great care of me!

The buying process was so easy and painless. We were pre-approved with a local credit union and were delighted when they said Bob Howard was a partner dealership with them. Our sales rep, Des, was incredible. She was kind, patient, and helpful! Sometimes it is the little details that matter. For me, that was her going above and beyond tracking down the vehicles second key. The previous owner had thought there was only one key, but just happened to come in the same day we were there. By asking a simple, Did you ever find a second key? Des was able to help us out a ton and that meant a lot. There are a ton of dealerships around, but Bob Howard is the only one Ill be recommending to my friends from now on.

Window trim has been been falling off for months. Was told item was on back order for months and today was told it was never ordered.Update: Four weeks later and Bob Howard Acura has made a few lack luster attempts to contact us even after we were told the part would arrive the next day. After talking to them today it should finally be resolved. I have purchased my last three cars from Bob Howard my last two from Bob Howard Acura. After my conversation with them today I will be taking my business to another dealer.

I just wanted to let you know what great service we received on March 26 from your service consultant Jeff Lang. We are from Denver and got a error message on our Acura while in Edmond. He was professional, kind and courteous. Kudos to Bob Howard Acura for having such great employees. We may even come back to Edmond to buy our next Acura! -- Tom and Kelly V

After purchasing a brand new RDX from Bob Howard Acura a few months ago it was time for an oil change. We received a very nice discount coupon and called to make an appointment. Very easy to do and they were very professional on the phone. Upon arrival I was greeted by a service tech: Bobby. He was very helpful and got the ball rolling. A little later he came and gave an update. Then the service was completed but he noticed they had not washed and cleaned the car. He took care of that as well. All the time maintaining a positive attitude and smile on his face. Was very pleased with the service and the experience. We will certainly use their service department again and will ask for Bobby to assist. Well done!

Zac was very friendly and helpful. The guys in the service center are always super friendly.

We have purchased many cars over the years at Bob Howard Auto Mall. This was our first Acura purchase and we had the best experience. Del was our salesperson and he was awesome. He knew everything about the RDX and was very thorough in explaining everything to us. The sales manager, Amire was awesome as well! We think we both got a great deal on our trade and new car purchase. Love our new RDX!

Beware of the online price. The have 3 to 4K mark up from msrp when you go in. They are the only dealership doing this. if you don’t mind looking around, look in Tulsa or Wichita. They sell theirs at msrp

My 2016 Acura MDX water pump went out. I took it in to get it fixed. Zach and Jeff took care of everything. The repair took over a day, so they were nice enough to give me a loaner, a nice loaner, until the repair was completed. I would definitely recommend them for all your repairs. I have taken my MDX in for normal maintenance for years and it is always a great experience!

Place is very clean and the service is great. All service for my MDX is done here for many years. What can I say Employees are some of the best one.

Joni was the sole reason I bought a car from Bob Howard Acura! She was so helpful and wanted to make sure I really got something I needed. Definitely a good experience!

Dez was completely awesome during my car buying experience at Bob Howard Acura. 1.5 hours from the time I drove onto the lot until I was leaving with my car! Couldn’t have been better! Thanks!

Tony helped me with our Acura. He was excellent. Got me in and out. Worked hard to ensure our warranty paid for the repair. Honest and very considerate. Highly recommended!

Great service, Randi was professional and had a great attitude and the free car wash was a pleasant surprise.

Great place with awesome employees!!! First time going and everyone was so helpful and made sure I knew exactly what was going on with my car. Will definitely be coming back!!!

5 STARS with GREAT service! Del the sales person & Coby the finance manager knocked our buying process out of the park. We got exactly what we wanted and they took great care of us! You definitely want to see them for you next car purchase!

If I could give 0 stars, I would.The customer service here is the perfect example of why traditional car dealerships will be extinct soon.All they cared about was closing the deal, tacking in extras, and low balling for my trade-on.One of the managers actually threatened to withhold the title to my new car because he didn’t get the signature done correctly for the trade-in title.They told me they’d have my rebate check and title ready yesterday. We went in today, and they don’t have it ready. They have outright lied several times, threatened to withhold my title, and are now actually withholding my title and rebate check they said they’d have ready.Anyway, would not recommend at all.

Had my oil changed at Bob Howard today. I scheduled at the last minute and was taken right in. It took less than 30 minutes. They also recommended some other minor adjustments for the mileage on my vehicle.

Above and beyond customer service. Real knowledgeable. No issues whatsoever!

We went in to have the oil changed and the tires rotated.. Everyone was very kind, especially our Maintenance Technician, Zach. He was kind, professional and answered the questions we had.Thank you very much,Dennis and Terri Musgrove

Stopped in with my ‘08 TL for a quick oil change & tire rotation while on my cross country road trip. As someone who’s been in the automotive industry, I tend to have an eye for good & bad dealer practices. Zac was my service advisor and was very hospitable, prompt, and informative. My car needed an alignment but I had totally forgotten about it prior to leaving for my trip. Zac came over and informed me my two front tires were wearing unevenly and that they could do the alignment right then and there, which I appreciated. The service was quick, price efficient, and overall a pleasant experience. Most importantly for me, there were no attempts to sell me on services I didn’t need, which is really hard to come by for dealers in my local area. Highly recommend Bob Howard!

I took my Enclave to get some service done on it, working with Peggy was great.

Dez was an awesome salesperson!!!! She asked the right questions to assess my needs and discussed my options without the least bit of pressure. It almost felt like visiting with a friend, as she helped ease my fears about making such an important purchase.I will definitely visit Bob Howard Acura when considering to purchase any vehicles from now on.Thanks again,Craig Dawson

2nd vehicle I purchased from Bob howard. Easy and fast

Good car-buying experience. My sales representative, Del, provided excellent information and assistance!

Bobby the service advisor was great. Could tell he was focused to make my experience a good one.

Quick and easy oil change and Zac was very helpful with questions I had about the vehicle.

We purchased our new vehicle from Bob Howard Acura at the end of May 2021. Our experience there was absolutely fantastic! Dez, our salesperson, was knowledgeable and very patient with us as we considered our options. It was a very comfortable and laid back experience. Justin and Coby were fantastic to work with in the finance office as well. We will definitely recommend our family and friends visit Bob Howard Acura and will be back for our future vehicle needs as well!

Absurdly long wait time for a simple oil change. Wally disappointing.

We were very pleased with the service we received at Bob Howard Acura....from the initial phone call to schedule an appointment through the entire process was very efficient and professional.

Bobby was a great service advisor answered all my questions and kept me up to date with the whole process!!!

Dez Berry provided great service and made the buying experience better & easy! I appreciate you again!

Very polite and seemed to take care of issues with car. Only negative is, I was the one who had to call to check status of vehicle late on Friday to see if vehicle would be ready.

Randi took care of our MDX quickly & efficiently and at a lower price than I had anticipated.

They really do whatever they can to make sure their customers are well served.

Always first class customer service. Prompt attention to your service appointment and finished on time. Never any pressure to add services, Only informative suggestions. Been a customer for 20 years.

This was the most enjoyable car buying experience I have ever had. My wife and I were greeted by Timmy Nguyen when we drove up and introduced to our JT Martin who answered all our questions about the MDX we were interested in buying. JT found the model in the color and with the equipment we wanted and had it delivered to the dealership within a week. The MDX is an awesome vehicle. The sales and finance staff were great to work with. They provided service after the sale by setting up the technical features of the vehicle.

It was a good experience to work with JT and Amir. They were helpful and stayed in good contact with me, as I was coming from out of town. They made my first brand new car buying experience a good one and got me exactly what I was looking for.

I went to go buy my wife a new car(which I CANT stand dealerships at all). I went to several dealerships in the metro and for the most part, 90% of them were the same way, I couldnt even get my truck parked before the vultures were at my window.I decided to go home and look online at cars, then go look at them. I found a Acura TLX online at Bob Howard, so I decided not to call them and just go up there and look at it. When I arrived, no salesman rushed my truck and I was able to get out and look at the car I found online. A very nice sales lady came outside and asked me if I needed help or pricing on anything to let her know and she will help and she walked off. I was SHOCKED! Finally, a dealership that didnt pressure me as soon as I got there and she offered to help and left me alone.When I decided to purchase the car I found, I went into the office and got her. From that point forward she showed me that buying a new car CAN BE a great experience. She made the deal from start to finish easy and enjoyable, I loved it! The staff was helpful, friendly and FAST.After I signed everything and was leaving, I couldnt believe how easy and STRESS FREE that experience was. The car is everything they said it was and they have reached out to me several times since asking how I like the car and if they can do anything for me. I have NEVER seen the likes of great hospitality and people that stand behind their word! I WILL go back to this dealership when we decide to buy another vehicle. Awesome experience, I cant say it enough...THANK You Joni and Terry for the great experience!

Dez was wonderful to work with! She made sure to make the process as seamless as possible and even came in on her day off to help us with the purchase of our car. She is the best! Amir was a pleasure to work with as well. The overall service was 10/10!!!

The parts and service departments need to coordinate better

My experience at buying my vehicle from this dealership was a great experience do to the sales person and financial personnel.My sales person Dustin gave me this experience he is a honest dedicated professional with a personnel touch like no other along with Cody in finance this team combination rocks.Thank You both....

Our salesman, Del, did an excellent job of keeping in touch. With an hour drive to look at the car we had lots of up front questions. He and the salesamager, Terry, were happy to answer them all. When we went to the store we were greeted immediately by a friendly staff person. Del made the purchase quick and easy. Everyone we worked with was very professional.

Dez is incredibly helpful and a wonderful person overall. She helped me find my dream car. She made sure I had my 2nd key overnighted to Texas. I would definitely by a 2nd car from her.She followed through completely with my request.5 stars girl! Thank you again you’re the best! loving my RDX

Took an hour and 45 minutes for an oil change and tire rotation with appointment and was the only person waiting . The cost was also high. The advisor never spoke to me about the condition of my vehicle, never discussed the inspection that I doubt was done. Poor service, high costs, and long wait times, with so many options for vehicle service I can’t imagine ever feeling a need to return. Way to treat a new customer.

Staff were friendly, service was on time. No problems in and out.

Bought a new Venza. As always salesman Mitesh G was excellent. Highly recommended.Finance manager experienced and great to work with.Thank you both for a great car buying experience.

Bobby and the rest of the service team won a customer for life. I’ve never experienced such fantastic communication and above and beyond service! Thank you for everything!

Great service. Fast and friendly. Will definitely come back for future need.

Great experience at the dealership! Highly recommend. JT went beyond when I told him one of the lights werent working after the car purchase and he checked it after the car tinted. He kept me updated!

Very professional and helpful in finding the best financing options! Great team.

Very friendly service, nice waiting area, quick service! Got an oil change and tire rotation. They informed me that I need to replace one of my tires soon but didnt bug me about buying one from them. Its nice to know they respected my shopping around!

Brought car in for airbag recall. Everything handled great but my SRS light was on when I brought it in and only 2 things would make it go on; airbag or safety belts. Since its obviously not airbag, I would have thought they would have checked belts since they are covered for life of car. Now I have to call 2moro and probably drive from Moore to Edmond AGAIN. They need garage in moore/norman area.

Tony got me in and out in a timely manner. Great customer service.

Long time customer, always a good experience.

Their service department is fast, courteous and friendly

Great dealer service department. Always a pleasure to do business here. Jeff was my service advisor. Excellent.

The week after Thanksgiving, 2020, we worked with a great salesman, JT. WE AGREED on price, 2021 RDX and signed initial paper work. However, the financial sales person was totally unprofessional. He was exactly the reason why car salesman get a bad reputation, and buying a car is not a good experience! He said he came over from the Honda dealership to work with us. He initially said the best percentage rate was 4.7%, we said no way, our credit was perfect and we wanted a max of 2%. He claimed there was no way he could do that. Then, by some miracle, he could do 2.7 % after discussing with Gen Manager. My spouse and I said how did you do that? Go down 2 %, when initially you said it couldnt be done...said we want 2% or we would leave, he informed us that there were NO- 2% deals out there on any 2021 luxury SUVs....He went back to Gen Manager. WE LEFT. Too bad Bob Howard. You deserve the bad reviews on YELP. I hope JT finds a better place to work!We are updating our review of Bob Howard Acura. We heard back from the gen manager, Ray, offering to attempt to rectify the situation and get our business back.We asked Ray for our original deal at 2% and that since it was Christmas time we wanted to do as much over phone or email as possible.Although we could not get 2% we did get closer, so we bought the car.No surprise, the financial salesperson we previously dealt with was no longer at Acura! However, JT was still there! and reviewed the car with us. I was very pleased! The new financial salesman, Colby, was professional and well versed, answering all our questions.We were in and out of the dealership in less then an hour.Thank you, Ray, Colby and JT!

Great experienceIn and out in 30 minutesGot exactly what I was looking for.

Great support from the service department, Tony did a good job coordinating the process.

I had previously set up a time to meet and test drive the wrx I purchased. When I arrived, they were ready for the test drive instantly and after I decided to move forward with the purchase, it went seamlessly. I was in and out in about an hour. The whole crew was very talkative and friendly. I would gladly go back for another vehicle.

Service rep Jeff did a great job to quickly get warranty work done on my TLX! He was very considerate and obviously very experienced. Thanks Jeff

Randi in service is freaking awesome she helped me with the problems I was having with my Ford Edge, and help resolve my issues and actually kept callling me and giving me updates that I really appreciate!!

They are all very helpful and knowledgable! Jeff and Tony put my mind at ease and made accomodations for me throughout the entire process. The loaner vehicle was great, too!

Jeff was the representative in the service department that helped me. He was friendly and knowledgeable. He explained the different items that were going to be checked/serviced on my car. He kept me informed along the way. Excellent customer service.

I love there great costumer service I came all the way from Mississippi to buy my car and they made me feel as if I was back at home great people good energy