I contacted the dealership late Tuesday night (09/07) and Matt Stephens reached out to me first thing Wednesday morning. I set an appointment later in the afternoon due to my drive from Dallas.Matt answered every question/concern I had prior to arriving to the dealership and upon my arrival.This was not an all day event! Matt got me in, conducted a test drive, did a final inspection, completed my paperwork and I was set to go.Makenzie Coder assisted with the completion of my paperwork and this was a seamless process as well. We had a great conversation, he discussed available options to me and we were done.Thank you both for a awesome experience at Bob Moore. I must admit I had a awesome ride back to Louisiana ;-)

The best experience I have ever had buying a car. Fast, honest and no games. Fair price easy to work with.

I bought a XT5 back in 2019 and had a fantastic experience back then... NOT NOW, I am not sure if the GM has changed or what has happened. Everything started off great and let me be clear our sales person Matt was great. However, when it got to the sales negotiation with the sales manager I was told that they could not even work with me to take a car listed at $44,360 to only $43,900. I was a cash paying customer and was ACTUALLY told they could probably work with me if I was financing... I mean WHAT, so apparently my cash means nothing to Bob Moore so I will be going elsewhere from here on out.

Love my Cadillac and the service I get every time I am at the dealership!!!!

We had such a great experience at Bob Moore! Our salesman, Carson, really helped us find a great vehicle that was right for my driving needs. We had so many problems at our home and having our vehicles totaled after a devastating hail storm, Carson’s helpfulness was appreciated! Post sale he has checked back to see if things are good with the car and if anything needs to be looked at. Thank you Bob Moore Cadillac of Edmond, and Thank you, Carson!

Carson helped us find such an amazing car! We would highly recommend him, he’s extremely helpful and very accommodating. John in financing is wonderful. We were so lucky to have Carson and John help us, they made buying our first Cadillac a wonderful experience.

We have never had such a positive car buying experience before! It was freezing cold the day we went to test drive the car. The sales man (Carson) was awesome and turned on the car from a distance (without us asking him to) and scraped the ice off the windshield so that we could test drive the vehicle. He was incredibly knowledgeable and was able to get us a great deal on the car and our trade in. We will be back for future vehicle purchases.

The entire Bob Moore Cadillac Team was outstanding from the moment I stepped into the showroom floor looking for a new CT5 to the moment I left the finance department and took delivery of my car, the experience was simply outstanding. If you are in the market for a new or used Cadillac go see Jonnette Bauer, she is very knowledgeable on the cars and trim packages available, and their finance department will take the time to ensure you are getting the best rates and protection packages for your new Cadillac that fit into your budget. Again, Outstanding job Bob Moore Cadillac.

Best Auto Dealership in the area. We have been satisfied customers since 2007!

On behalf of MJ SchneiderI went in to buy a used Subaru from Bob Moore Cadillac. I know very well when I buy a used vehicle, more than likely it will need some repairs. Especially something of that age. Before I purchased the vehicle I let the salesman, and manager, know I wanted a print out of the cars used car inspection showing what repairs were recommended when they inspected it. I repeatedly mentioned I was worried about head gasket failure because it is a common failure of these engines. I was informed that they would put a copy in the car for me. I also made sure I got in writing, signed, that if there was a head gasket issue, What I got looked like a typed up record of the oil change from Word. So I took the vehicle the very next day to have it inspected by a trusted mechanic. We found repairs like brakes, A/C leaks, lights out, and multiple little things. Common for a vehicle this old, I wasnt expecting a perfect vehicle. I even expected tires to need to be replaced. By the way, for those that dont already know, it is a safety issue if tires are beyond 6 years old as rubber degrades rather steadily in all but perfect conditions. What I did not expect was the tires that were on the vehicle were ten years old! That is extremely dangerous to drive on! It also explained the poor ride I had. The next thing I did not expect was a coolant leak from behind the front timing cover. After all, I asked for the inspection they did and got a record of the oil being changed. Where the coolant was leaking at indicates a water pump leak, or worse cylinder head gaskets leaking. So I went back to Bob Moore Cadillac, to let Clinton Stover the sales manager about what I had found. Again, I asked for the used car inspection report. By this time, I wasnt surprised the report never materialized but Mr. Stover, the used car sales manager, gave me his word at noon on July 7th that he would take it to Bob Moore Subaru. That they would check it over and see what is going on. He told me that he would have answers for me no later than that next evening. I never heard from Mr. Stover. So I went back to Cadillac after work on the 8th to try and get answers I was told that I would have. When I got there Mr. Stover was no where to be found. I still do not have answers. One thing I did finally get was the used car inspection. Someone else magically got it for me after the manager some how lacked the ability. The used car inspection clearly denotes tires in excess of 6 years (10 years old), a major coolant leak behind front cover, along with a massive oil leak. I bought this car with no financing from them at or above retail price listed at NADA and KBB. Them clearly knowing the tires were unsafe and the engine might have major problems. As of this morning, the 9th, I still have not heard from Mr. Stover. I will continue to provide updates as I learn more.

Great People to work with!! Loved our salesman Kevin!!! will buy from them again

Worst experience for the second time .Was lied to . Went there to purchase vehicleTold them I wanted it but the screen was not functioning correctly and they say they would check it out and call me on Monday . Didn’t here anything on Monday so I text the salesman on Tuesday and this is what he replied. FlT out lied to me . Sales man was Carson Howard and manager was Adrian Gibbs .Don’t do business with these peopleI am sorry about that Phil. The 2013 Cadillac SRX ended up selling. The used market moves very quick if I have one similar I will be happy to send it over to you sir. Carson @ Bob Moore Cadillac of Edmond

Excellent service, courtesy, professionalism and respect for customer at this location. Ray, the service manager, caring, considerate and courteous. Goes above to provide service and accommodations. The billing department staff very courteous and pleasant providng good customer support.

I have received prompt and courteous service. Doug McKenna is the service professional that I have always relied on with Bob Moore Cadillac in Edmond OK.

My friend purchased a car from here and has now found $6k worth of damage he cant afford to fix.The car has numerous problems, and its even had water damage.Very misleading when you say you have high quality cars!!You have refused to help him out, which is just disgusting. Shame on you!

Thomas was an amazing car sales professional. He helped me in getting the car I was wanting. He was super nice, friendly, and helpful. Wasn’t pushy at all. Came in not sure if I was going to buy that day and left 3 hours later in a new car. Every person I dealt with there was extremely nice and will to work with me. One of the best experiences buying and trading in a car. Thanks guys!

I am from the Central Texas area and was in the market for a Porsche 718 Cayman for the better part of 3 months. With the car market being what it is, I was unable to find any local 718 Caymans within 500 miles that was optioned how I wanted until one day, a listing appeared for a vehicle that was VERY close to what I was searching for. I contacted Bob Moore Cadillac as a very strongly motivated buyer and my first point of contact was Carson.From the very start, I could tell that Carson took my inquiry with the utmost priority and went above and beyond to answer any and all questions and concerns I had regarding the vehicle. Despite being a customer located in an entirely different state, Carson treated me with a combination of Professionalism and Friendliness that is rarely found anywhere else. He responded to all my texts in a very short timeframe and took the time to provide me with as much information about the vehicle as possible. Carson understood my inability to come in and test-drive the vehicle personally, and took extra care to provide me with as all the vehicle details as possible, even going as far as personally testing the vehicle, taking videos of the vehicles functionality and features, providing video and audio of the vehicles sound, and more just so that I was as informed as possible on the vehicles condition.Carson worked on my behalf to streamline the purchase and arranged shipping for the vehicle as well as facilitate communication with everyone involved in the buying process. He kept me updated on every facet long after working hours were over and did so with enthusiasm and close attention to detail. Where other dealers had fallen short because I was not an in-person buyer, Carson excelled.My second point of contact was Madi, the finance manager. As busy as Madi was, he made sure to maintain constant communication with me as well and went above and beyond to make sure all the financial aspects of my purchase was exactly to my liking. As all dealers do, I was offered an extended warranty. Unlike any other dealer however, Madis offer was EXTREMELY attractive and, quite honestly, a complete steal. I ultimately opted against the extended warranty, but not without much internal turmoil through no fault of Madi. Had it been a different vehicle with a lesser reputation regarding reliability and quality, I very well would have accepted it. Regardless of my decision, Madi continued to provide me with excellent service and treated me with the utmost respect and professionalism throughout every step.I could not be happier with my experience and although I am not a Cadillac person, the next time I am in the market for a vehicle, I have absolutely zero doubts that the first place Ill check for inventory will be Bob Moore Cadillac.

Our experience at Bob Moore Cadillac was a very pleasant one. Our salesman Brandon Ward was very patient and helpful as we decided on which vehicle to purchase. The whole team was exceptional. Thank you.

I have been a customer of Bob Moore Cadillac of Edmond since 2014. They have always treated me well by either offering me a rental if they were busy or not being pushy about future services needed on my vehicle. Diron, my service advisor, always ensures I am completely satisfied while I am there waiting and before I leave. This place is the best!!!

Diron is a wonderful service advisor. Hes very professional and responds in a timely manner.

Employees were thoughtful and efficient. Price was fair and reasonable. Paper work was seamless. Employees took the time to explain everything.

Purchase a ctsv 3 months ago or so. The service was great Thomas was a great salesperson. Till I drove the car back to Nashville and try to pass emission.the vehicle won’t pass emissions I contacted the sales manager because Thomas was on vacation. Sale manager told be sorry but the car it’s sold as is. I understood that but by law a vehicle has to be able to pass emission regardless of the state that sold the car doesn’t have emissions. Now it’s been 3 month and still unable to enjoy or tag my car and no help from either Thomas or sales manager.

I love my car purchased from Bob Moore Cadillac of Edmond and this dealership made it worth the drive to Edmond. I made an appointment and Carson was there on time with the car ready for me to see. It was even better than advertised. The price was very fair. Adran helped with the financing. Both were very knowledgeable, professional and pleasant to work with. When all the paperwork was done, Carson had the car ready and detailed to go. If looking for a new or used car, it would be worth your time to check them out.

Fantastic service! This was the shortest car buying experience Ive ever had. We were done in under two hours. Thomas assisted me throughout the process. I found the car I wanted online; however, my husband and I realized the price was a little high for the car. When negotiating price, I was informed that they had to sell it for the amount posted. However, in thanks to my military status, they lowered the price of the vehicle so the processing fee would bring the total to their asking price. I didnt want to pay over what they asked for so that was acceptable to me. They were very respectful and did not push for me to finance with them upon discovering Id already been pre-approved through my bank. I couldnt have asked for better service, plus my Ford Mustang is a steal of a car! Keep up the good work.

I just bought our 2nd vehicle from Bob Moore Cadillac. Our salesman was incredible. He listened to help me find exactly what I was looking for, and was respectful and tolerant of our questions and requests. I was so excited to finally get the red vehicle I had always wanted!! Carson Howard was our salesman, and we could not be happier with our experience. It was quite late when we were finally done with our shopping and finance discussions, but Carson was friendly, and even took the time to clean the car himself. He also gave me a GREAT tutorial on the cool new technology in my new XT4. The Finance specialist was also quite helpful, I believe his name was Karl.Overall, it was a great experience. Thank you all for helping me drive off in my new Cadillac!!

Been chasing an issue for a month, first visit in to BM and within hours problem identified and repaired, quick and efficient and good value. Truck drives like new. Thanks to Doug in service, vehicle done when promised and friendly service. The only place that will touch my rig from here on out.

This dealership makes time to make sure you are comfortable while you wait. They are fast and courteous. Doug McKenna makes sure to keep you in the loop of what is going on with your car. I love this place!

Bob Moore Cadillac I would recommend anyone that is Looking to purchase a new or use vehicle They have outstanding salesman Who will make you laugh but at the same time be serious and professional when it comes to explaining the vehicles that youre looking at their sales manager is open for discussion is well he works with their salesman and then the finance manager Who understands and tries to work with you as well I recommend Bob Moore Cadillac and Bob more cars.To anyone that is in search Of a use a new or pre owned vehicle Thank you guys so much for working with me

The sales person that met us at the lobby was Carson Howard. Very pleasant guy to talk to. He was very knowledgeable about the car we felt no pressure to close the deal even after leaving and returning the next day to close the deal. He is the kind of person you would want selling you a car. Even after the purchase, he still follows up with a call and email just to make sure everything is working out okay and whatever isnt will be taken care of. The business office staff -Chris, is top notch as well. Very pleasant experience.

We tried to buy a Platinum Escalade today to replace the 2016 model we purchased from them.. They would not even talk to us.. All we wanted to do is buy a car and leave.. Worse service ever

Bob Moore Cadillac of a Edmond has the best customer service. Diron went above and beyond in helping me with everything that I needed. I would highly recommend them, and I will definitely buy another car from them!

I had a wonderful experience shopping for my car. The people at Bob Moore were friendly and very helpful! I highly recommend giving them a call if you are shopping for a vehicle!!

Horrible place they will sell you a lemon. STAY AWAY

Always Great.... Always Bob Moore Cadillac Edmond Oklahoma

I recently had a variety of services performed (Cue screen replaced, 100k services, and engine light), my service provider Ray Shannon made sure to communicate everything needed, timeframe, warranties, cost, and status of work. He provided excellent service. Misty Mann, customer service, always professional and pleasant to wrap up paperwork and payment. Thanks to you too for making my experience at Bob Moore Cadillac easy and smooth.

I wanted to share my experience at the local Cadillac dealership. I was looking to get out of my Lincoln Navigator due to the large size of vehicle. Carson was very professional throughout he showed me the 2020 Cadillac XT5. Completely satisfied. If you need anything call and ask for Carson will treat you like family. Adrian was extremely knowledgeable as well.

Great team that has the customer at the center of their operations.

This is the second time we’ve used Bob Moore Cadillac to service our Escalade and we’ve been very happy with the service. Most important. we feel like we received a fair price on both occasions.

We had an amazing experience with Bob Moore. We just filed bankruptcy and are trying to build our credit. They worked with us and got us a great deal on a beautiful car. Fixed all the issues so we get to drive it off with a clean bill of health. Can’t wait to buy another from them!

Bob Moore group were all very friendly, down to earth God people. Theyre willing to haggle with me and I got a darn good deal on an Escalade.Ill definitely be back to trade up for the 2021 model!

Would definitely recommend Bob Moore Cadillac. From the time we pulled up till the time we left was a wonderful, pleasant experience. Thank you Ahmond🙂 We will send anyone looking for a vehicle your way. Also, thank you Carson and Adrian.

I went to this Cadillac to look for used xt5. And I have seen they have a promotion on service cars. We started talking about the price. I have a leased Camaro and was willing to trade in. I know the remaining balance on my Camaro is 19k. Without asking they checked how much I owe and they called GM financial. The guy brought me a paper telling me I owe 23k. That means if I trade in I have to pay 4K extra. I didn’t believe and left the place. I went to Fowler Toyota and trade in my Camaro with an XT5 and it confirmed that my remaining balance on my Camaro is 19k.They are unprofessional. I don’t recommend.

They do horrible inspections and or they lie about their vehicle that they sale, they are not honorable company, a friend bought a car 12 days ago that he found out had 6000 dollar worth of damage. They wont fix it or get him a new one.

We purchased a New Cadillac here in 2016, and have had nothing but problems since. The service department is Horrible. We took the car in within a year of buying it cause the head unit went bad, and were told they werent surprised, as this was a Very common problem with our car. We took it another time due to a recall, and while it was in service, we asked them to go ahead and change the oil, since it was due a Week later, and they forgot to change it and had us pick up the car. When we realized their mistake, they told us to just bring it back again the next day. We had paid for the additional rim and tire coverage and when the sidewall of TWO of the tires went out with only 20k miles on it, we called the dealership. We were 30 minutes from the dealership and instead of them sending a vehicle to pick us up and having our car taken to the dealership, LIKE THEY WERE SUPPOSED TO, they gave us a phone # for a towing company. We waited 3 hours for the tow company and were told it would be $175. So, my husband called the dealership back to find out why we were receiving such bad service when we paid for the coverage, and they told him to just DRIVE the car to the dealership in Norman if that was closer?? We live in Edmond and had out of state company coming to our house (who arrived at our house while we were sitting stranded.) My husband ended up driving the car himself, to the Edmond dealership. It was then we were told they made a mistake and shouldve come to get us and picked up the car themselves 4 hours earlier. SERIOUSLY? In addition, the receptionists/answering service for this dealership is the absolute worst. You will almost Never get in touch with the person you called for. You can expect to be transferred several times before being dumped into an empty mailbox, or get transferred to the Norman dealership, or be disconnected. Its the most frustrating thing to try to get someone from the dealership on the phone. The Manager I spoke with had Zero empathy, when I tried to voice our frustrations about the poor service. Not a single apology, not a moment spent trying to reassure us hed address the issues with the responsible parties. Nothing. We just bought Two cars this Saturday from another dealership in Edmond, and when we tried to call Bob Moore to cancel the additional packages we purchased from their finance department, we were put through the usual bad service loop. We left a message Saturday, and no one called back by Monday. We called 4 times @9am Monday morning before we could get on the phone with someone from Finance, who asked all the cancellation questions, but never sent the email for us to sign. We called again all afternoon, and Finally, after speaking with the Manager AGAIN, we received the email @3pm, with the excuse that the dealership is busy selling cars cause its the end of the year. Well, Bob Moore! You Could have sold TWO more TO US, if you had better service. But, no one there seems to care.

This is the 3rd time this Cadillac has been in to a Cadillac service department is still making the noise. Miraculously they can never get it to duplicate this in the shop. Pretty frustrating and I do not advise buying a newer Cadillac vehicle they are junk and the service departments are worthless! I thought this one might be better but still can’t fix my car.

The service was excellent my salesman Brandon ward courtesy and help with any questions I had this is my first Cadillac and I absolutely love it !! So if your indeed looking for a Cadillac I Suggest Bob Moore Cadillac And as for Brandon Ward He will help you get what ever you want Thanks again Brandon

The people working at Bob Moores are just the best. The sales department to the service department are all just the friendliest, and the most helpful. I cant think of any other automobile dealer that can match them.

I had my oil changed and new filters installed. Always prompt and ready to get me going again. Doug is my very courteous service advisor. He does a great job for me.

First time here to get my Cadillac serviced and was my best experience at a dealership ever. Diron Carter is great!

First time using Bob Moore Cadillac and it was a ver pleasant experience. The service advisors were friendly and knowledgeable. The cashier was personable and prompt. They had to fix my seat and after waiting for a little bit offered me loaner car to get some errands ran. I would highly recommend Bob Moore Cadillac and it makes me want to buy another one.

Fast, professional, and quality scheduled preventative maintenance from the service department. Overall, a positive experience from check-in through check-out and payment. Scooby snacks and drinks in the waiting room were all extra benefits to enjoy during the wait.

Great experience with Carson! We called ahead about a vehicle we wanted to look at, and he had it pulled up and ready when we arrived. Very hassle free!

Diron, is the greatest!!! He always take care of me. What an amazing guy.

I had such a positive experience taking my car in for service maintenance recently. Chris was so helpful and explained everything so well. I chose to wait while my car was being serviced and the lounge area was so clean and had everything you could want. Excellent experience!

Extremely dissatisfying experience at this dealership.They treat you as if you are a dollar sign and nothing more. I purchased a new XT6 through them and was told I could finance through my business name. They then came back stating I could purchase in my own name which was not what I really wanted to do. They then stated they simply did not care if I purchased the vehicle or not.After going to finance with the extremely friendly F&I producer. All my paperwork was wrong. Got that fixed.Then brought car in to have tint and final agreements completed. Tried to give me the smallest loaner available and I requested bigger. Asked to test drive an Escalade as my husband may purchase one. Was told I’d drive what was on the loaner list or not get a loaner at all.It gets better the loaner I received was full of dog hair and dirty food. I simply will not return to Bob Moore Cadillac for future purchases or services.

I had my first oil change, tire rotation, filter change on my vehicle. This was done very professionally and the service was outstanding! Thank you Bob more and Diron for your professionalism and quick service.

The service department exceeds my expectations every time. Even when I can tell they are busy the main service guy, Diron, always has a great, can-do attitude for anything I’ve needed. He is prompt, professional and does anything he can to get my Escalade serviced and back to me with little to no disruption to my day.

I Just want to give a big shout out to Cynthia and the wonderful gentlemen at bob moore! She went above and beyond to get me exactly what i wanted. I told her what i wanted and she made sure i got just that! Thank you so much! I am extremely happy and grateful!!! 😊

The recurring theme at Bob Moore Cadillac is a disregard for the state of the customers vehicles. I consistently have my vehicle returned to me with dirt/grease stains in the interior (seating surfaces, seat belt, center pillar, floor carpeting, center console, doors, steering wheel, steering column). While I acknowledge that I own an older model, I should still receive a high-quality service experience. I should not expect to have the interior of my vehicle professionally detailed following every service at Bob Moore Cadillac. I service my vehicle at a Cadillac dealership and pay a premium price so that I do not have to contend with sloppy/careless service. However, my experiences at Bob Moore Cadillac have certainly not lived up to the premium standards of Cadillac. Of all Cadillac dealerships that I have visited, this one is surely the one where I have consistently received the worst service. Based on the experience that I have had at Bob Moore Cadillac, I have strong reservations about buying another Cadillac as I do not want to contend with sub-par service whenever repairs or maintenance is/are needed.Concerning my previous experiences at Bob Moore, I have had to return to this dealer numerous times following prior servicing when door handles, locking mechanisms, and electrical connections were not reconnected following servicing. Again, it is an overall careless attitude that permeates the service department. I expect a premium experience when I pay for a premium service, particularly at a Cadillac dealership. I cannot understand why a business that survives on repeat customers would continue to conduct itself with such sub-par standards. I have made numerous attempts to inform the staff of these issues but my concerns have repeatedly fallen on deaf ears.

The ride from Lawton to Edmond OK. is well worth it.Bob Moore Cadillac Service Center always give top rate service.Every time I pick up my car, its like im getting back a new car.

I love Bob Moore Cadillac! They make the car buying experience so much easier than other dealerships. I bought my first Cadillac from them in 2007 and have been a loyal customer ever since!

Doug is 1of the most valuable employees at Bob Moore Cadillac will continue to bring in my car service.

Mr Anthony Gore was truly a professional salesman. He did everything possible to make my purchasing experience a success. Kudos to him and the Bob Moore team for making me a happy customer. Thanks!!

The customer service in the Service department is super awesome they always go above and beyond to please me and are very friendly. I really appreciate them so much. Shout out to Doug Mckenny for a outstanding job he does to keep me happy. I love you all Bob Moore Of Edmond keep up the good work.

Extremely clean and convenient service, attendant sprayed sanitizer on door handles as I exited vehicle, covered steering wheel and seats with plastic prior to taking back for service (oil change and tire rotation). Upon completion this process was done again when driver exited vehicle and left key fob in vehicle. All staff and facility were very well kept(as it was pre-COVID), Bob Moore Cadillac is great and as always my salesman Thomas M. greeted me.

Bob Moore is a great dealership to work with. Thomas and the others I dealt with were professional and not pushy in anyway. I made my deal over the internet/phone with a sight-unseen trade. They drove the car to me in Tulsa, had me sign the paperwork and then drove my trade back to OKC. Could not have been a better experience. Thank you all!

I have used Bob Moore Cadillac for the past two years. I didnt buy my car there, but I assure you, my next purchase will be at Bob Moore. Their staff is professional, friendly, and caring. I always feel so fortunate when I take my car in for servicing.

Very friendly and willing to help. Would recommend to others

We just had a great experience in doing a warranty repair for our SAAB 9-3T. It was accomplished with great speed and good care. I am excited to give you a 5-star rating for this experience. I want to contrast with with previous experiences. If all service was like this, I would quickly recommend you to my connections. Not all experiences with you have been so superb. Aim for this every time in every way. You guys called in a timely manner, front-end and back-end customer service skills were great.

One of the best experience I’ve ever had at a dealership. Very professional friendly and straight forward with everything. I’ll definitely be buying my next car from here. Also a very nice and clean dealership. I went it in and I told them what I was looking for and they had me driving away with my new vehicle fast. Every dealership should learn from Bob Moore Cadillac in Edmond!! Mr. Gore was my sales man and you can tell he’s been selling cars for years with the knolage he provided and how easy he made it seem for me.

Diron is the best Service Manager I have encountered at ANY dealership. He goes above and beyond. He knows how to work with out of network warranties. No run around just facts! I have used Diron at Bob Moore now for several years.

The service today was quick and easy. The Advisor was fantastic, courteous, and informative.

Today was such a pleasant experience! Anthony and Adran were the best of the best!! Professional, friendly, knowledgeable and personable! Couldn’t have asked for a better experience! And I absolutely Love my new car!!!!

I bought a used Toyota (a trade in from a previous customer) from them and the entire experience was fantastic. John Gullet was beyond helpful and extremely kind. Absolutely wonderful customer service that I would suggest to anyone.

This was a 5 star review, but they refuse to call or leave me a voicemail when the car I traded in got a toll road ticket after it was towed into Texas. I had to pay the fine. The picture of the truck was even on the semi.

We really enjoyed our experience at Bob Moore Cadillac in Edmond Oklahoma the sales staff and the management was very helpful and courteous we purchased a new vehicle from them and we enjoy it very much I highly recommend Bob Moore Cadillac. Elijah Lowman was our sales representative and we felt like he did a fine job.

Paul was a good service advisor. He met me at the door and showed me where I could wait during the repair since it was the first time I’ve been to this dealership. Scheduled to go back in the next few days to replace my cue system. Hopefully that will go well also!

I went to look at a 2015 Ford Mustang and was really interested in it. I test drove it and the guy I talked to said they were going to put it in service for detail and that he would call me back when it was done and ended up selling it right out from under me. This is the worst experience I have ever had and will never go back.

Prompt, efficient and courteous service performed correctly the first and only time.

Quick Service diagnosed it told me what was wrong out the door no problems

Chad was great. Did only the needed repairs in a timely manner and honored the warranty with no prompting. Cant imagine anything better. I will return when next repair comes up. Thanks Chad, keep doing what youre doing.

Very quick and efficient! Thank You for taking good care of us!

Doug is great!

Bob Moore have always taken care of my car & me on time. They work with us on any time we choose. They also help with doing the right little or big problems with my car. Ryan is most helpful. He explains to me about my car. If not correct, take it back. Its never an imposition.Thank you, Bob Moore

We purchased a 2020 Cadillac XT5 and couldn’t be happier with the entire experience at Bob Moore Cadillac. Every department treated us with kindness and respect.

I spent weeks test driving vehicles from different dealerships and the Cadillac performed the best on these Oklahoma roads. Robin was very knowledgeable on all the features and was able to determine the best model for my needs. Robin and the team searched for the best deal possible and gave me a good price.RegardsBrian

We have always received great service at Bob Moore. We first had a Mazda for several years. Now we have a Cadillac and receive the same great service we are use to. They do a great job! Thank you, Diron!!

Easy to schedule appointment. Work timely done. Service adviser, Doug, courteous and professional..

Diron at Bob Moore Cadillac always does a great job of reviewing the service status of my vehicle. He make you aware of any upcoming services that need to be performed. Always gets me in/out fast on my Oil Change. Great customer service !

Carson, the sales person was great and the finance guy Mark, good too. Totally different experience from Bob Moore Audi experience a a little over a year ago.

We have owned our Cadillac for six years now. In all the times we have brought our car in for service, it’s been a five star experience. Special thanks to Diron for his patience, knowledge, and assistance with working around my schedule.

I had a great experience with Bob Moore Cadillac in Edmond and our salesman, Cash Sanders. Cash went out of his way to help me find the perfect XT5 and has been very helpful to me since I drove away with my new vehicle. Everyone I have encountered at Bob Moore Cadillac in Edmond has been more than pleasant to work with and has gone beyond to make my experience happy, from Adrian Gibbs in Finance to Paul in Service. I would recommend Bob Moore to anyone looking for a new Cadillac!

Exceptional customer service. Fast, friendly, helpful and extremely knowledgeable. Bob Moore Cadillac employees give their clients first class service. It is NEVER a hassle when I set an appointment. My car is always ready on time, clean and ready to go. I cannot recommend a better dealership and their amazing care for clients. Ryan Brosnan should be commended for his professionalism and top notch service. This is my first Cadillac and I never knew a dealership could be so helpful and accommodating. A+++++

Excellent care from Diron! He went out of his way to help and explain the service that was needed. The technical service was very thorough as well. Superior customer care!

Fantastic service … my salesman … Anthony Gore continues to help with anything and everything which pops up with our vehicles. Loaner cars are an amazing help with daily routines and the service is impeccable.

Were on our 4th Cadillac serviced by Bob Moore in Edmond. Weve used them for about 9 years. NEVER had a problem! Always friendly, thorough, and professional. Weve never felt taken advantage of.

Diron is always there to greet me and handle all the details with my vehicle. I would recommend Bob Moore to anyone who enjoys customer service. You wont be disappointed!

I did not buy my Cadillac here, but I wish that I had. I have taken mine there to get serviced and they have proved to have some of the best customer service I have experienced.They always call with updates on my car.They also send text updates and appointment reminders.Every time has been a quick process. They already have all the paperwork ready and a car waiting for me to take.Everyone is extremely polite and courteous and I couldnt imagine taking my car anywhere else or dealing with another dealership after getting to use them.

From the service department to sales and finance, there is not a better group of professionals working to serve you than in this store.They are kind, friendly and knowledgeable. When I moved out of Edmond, I visited a different dealer for service and learned my lesson the hard way. My cars will only be trusted with and come from Bob Moore Cadillac for life.I have referred many people to have service and purchase; they were taken care of with great care and now sing the same praise I do.Thanks for making me feel like family!

I purchased a pre owned vehicle from this dealership. They had great customer service during the sale. Terrible customer service after the sale. They supposedly run every vehicle through their shop, however my vehicle has a defective rear seat belt, that was noticed my detail shop once I took ownership. I would be reluctant to use their service center if this is an “acceptable and functioning safety item”. i would also have your own mechanic do an inspection prior to buying. Buyers beware!