I took the car in for an oil change and product improvement. I expected a long wait and was even prepared to get a ride home until work was completed, however my wait time was approximately 1 hour to 1 hour and 15 minutes. I had time to visit with the salesman that sold me the car and some of the other staff. The staff are great people and I enjoy doing business with them. I would recommend Lithia Hyundai of Odessa to anyone looking to buy a vehicle.

I hadnt bought a new car in almost 10 years so I was very pleased with my experience here. The salesperson (Rafael) was very knowledgeable and helped me find a car that met all of my requirements. Signing for everything probably took the longest. Would definitely go back here for any future car needs.

Didnt have an appointment, but my wifes car head light was out, Eric said no problem bring the car in, well work it in, the car was ready within 3 hours, he called said, come and get the car it was ready to go. Surprisingly the ticket prices for the work performed was really reasonable, more so than I thought it would be. Ill be back when the next issue arises.

I’m from Mississippi & I got to admit Hyundai goes hard. Their patient & respectful . Jason Grady was the man with the plan as he helped get me situated with my first dealership purchase so Shout-out to Mr.Grady & the rest of there team I humbly appreciate you Jason & the Hyundai Team

They called me as soon as the car I wanted came in. And when I wouldnt be able to go sign the papers until a few days later, they delivered me the car and papers and took back my trade in with them. Then I was on the phone with my salesman for 30 mins while he showed me all of the features of my new car and made sure I didnt have any questions or problems.

The service crew has never been very friendly but this time was worse. No smiles. No telling how long it would take to get to you. No, Im sorry, when they couldnt help us update navigation. Not helpful at all! We did get the oil changed, I think.

JJ Gallegos was awesome he definitely went above and beyond to help me get in a car! Highly recommend him! Great salesman!

Karen was fantastic at helping me find the car I wanted. The finance managers went above and beyond with explaining the contracts and extras. Overall, it was fairly quick and easy. No hidden surprises.

I wS treated good and they helped me when no one else would and I appreciate what they done for me

It was very welcomingEveryone we dealt with was wonderful. Buy the car was a pleasurable experience

My experience with lithia Hyundai of Odessa Texas is rated a - 1 my son and daughter-in-law bought a used vehicle approximately two weeks ago on the first week the motor went out on the vehicle they called Lithia Hyundai to see if they could get a loaner car and as of this date that have not returned any calls I called Lithia Hyundai today and I was told that it was a six-week long wait before Kia could actually put a new motor in the vehicle I spoke to Mr Quintana very rude personnel at lithia Hyundai hung up on my call so think about going to lithia Hyundai before you make a purchase on any used car I have been waiting for a call for a whole week and no one seems to care . The least they could do is trade them into a different vehicle back to no avail. the people I have spoken to regarding this issue tells me that they didnt know they sold a lemon and theres not much they can do except wait it out

Went to service my vehicle was told they are backed up for 6 weeks. Finding a decent mechanic in this area is hard.

No problems with my service but I wish it was possible to make an appointment. My wait was nearly two hours.

Very friendly, helpful staff. I will definitely recommend Jason to my friends!

I’ve purchased two vehicles from this dealership and everything was perfect. I was in a hit and run accident one day and had to bring my car in to get fixed in the collision department. Was told my car would be ready the next day and to be there at a certain time to pick up my car. I left work early and went to get my car and when I got there they realized the keys in my file WERE NOT MY KEYS. THEY HANDED ME SOMEONE ELSES KEYS TO A COMPLETELY DIFFERENT VEHICLE. I then had to have someone drive me all the way back to work and I still left without my vehicle. Turns out my car hadn’t even been worked on and they gave me my deductible back for the inconvenience.. fast forward to this month I get a flat tire and I call immediately to see if I can get my tire fixed under my insurance.. they never answered the phone. I was calling Saturday- Monday a total of 6 times and 3 voicemails and no one got back to me. I then threaten to go down there and talk to manager and then someone calls me back right away. The guy then tells me since we put a plug in my tire I will have to buy a new one without him even looking to see if they can patch it. They then tell me the insurance I have doesn’t cover wheel and tire coverage so I have to purchase a new tire. then I’m told they don’t have my tire so they would have to order mine, which is fine. I then call Forrest Tires on 8th street and turns out they have the tire I need in stock for $40 less than I was offered at the dealership. I get to Forrest Tires and they were able to put a patch on for free. Why did I buy a brand new car here with supposedly bumper to bumper insurance & it covers nothing….. terrible customer service. Super sad that I had to be a Karen to finally get a call back.

Everything went great, our salesmen Enrique Portillo was very friendly and attentive! The wait time was not long at all. Overall everyone was nice, no pressure from them at all. 👍🚙

Every time I go to get a oil change, I am always greeted by friendly personnel. I also like the fact that I never have to wait long to get my vehicle serviced.

Had a good buying experience. Process took longer than I expected, but no surprises. Deal was exactly as we discussed it. I would definitely buy from them again.

Dont go here! My engine was recalled and they had my car for over 2 months. No loaner vehicles offered or even available when I asked. They never returned any of my frequent voicemails. Told me my car would be ready on 3 different days, but not ready until 2 weeks after the 1st date they gave me. Worst customer service Ive ever seen. If I could give them negative stars, I would.

Friendly service...... great opportunity to get a good vehicle

I arrived with an engine light on. I had the engine code read at autozone. The internet was down at the shop and nobody was available to help me for about 10 minutes. Then when they did help me, since the internet was down, they didnt even think to ask for my name or write a ticket until I suggested it. I told them what the engine code was. They couldve read it with a code reader. That doesnt take internet. But the front office acted so helpless. In the end I had to have my engine replaced because it was recalled. It took over a month. The dealership never provided me with a loaner. And I am out over $1000 for a rental car just to get to work and back. This wasnt a car problem due to anything I caused and I feel I wasnt treated with courtesy by the dealership nor the national office. I will never purchase a Hyundai again. And I will never go through Lithia again.

Great service!! Joel Carrasco did an excellent job!! Great salesman!! Will gladly return!! Thank you Lythia Hyundai of Odessa Tx.!!!

The salesman, Frank Carrillo, was polite and answered all of our questions. He was is a very good salesman.

Great day service every time

Amy was the BEST! She listened and then delivered exactly what we needed! I’d recommend her to any and everyone!

Very professional and the service is excellent.

Carlos was amazing helping me with my car thank you so much

We went to Hyundai to get my daughter a new car, ended up getting her one, my sister one, and my co-worker one too:-) Amy was awesome! She did a great job at helping us get into a new car! They all were very nice and went out of their way to make it happen! Will definitely go back!

Worst service ever. They have the market here in Odessa, and they just dont give a rats backside how they treat their customers. Im very thankful Im NOT a customer because after witnessing how they treated my friend, I would have shredded them with a good tongue lashing and left them on the showroom floor like cut up ribbons. To the PAB bois that think theyre high and mighty, and are probably laughing at this post. One day you will experience Karma...I hope she KISSES you good too.

What a mess my car was. Due to a manufacturing issue, some coils on my car needed to be replaced. I get service facilities must conduct warranty issues under the guidance of the overarching manufacturer warranty stipulations. In a long way, Hyundai (the manufacturer) made it difficult for me to address it under the policy. Brandon Spruill and the team at Lithia in Odessa worked with me to get the job done at the most cost-conscious terms possible. Then, when the issue didnt seem wholly fixed, it was discovered another area may have been affecting the new part. This was immediately addressed and I was up and running with no issues. Good service is hard to find in west Texas; most here know that. Most just collect a check. Thanks, Brandon for caring not so much about me, but about your job and how you perform it.I sensed his objective was to simply get a vehicle up and running, and thats all you can ask for from an auto service center. As long as hes in that shop, I suspect his team will follow suit and continue to satisfy basic customer needs in a timely and practical manner.

Jason Gardy was absolutely awesome! We really enjoyed working with the personnel at Lithia Hyundai of Odessa. Very Helpful Folks

I spent more than 400 dollars on different maintenance services, I asked for tire rotation, among other services, but when I got home (Midland) it was quite obvious that they did not do this service and I paid for it. So, how can I know mechanical staff performed other services I paid for? Terrible service. Avoid this place.

They were able to change my oil and fix my turn signal in just over an hour. I didnt have to make an appointment. The service manager, Eric, always helps me out. He makes it easy to get in and out. He also stays in in consistent contact with me about whats going on with my car, what needs to be fixed, costs, etc. I greatly appreciate the Service Department at Lithia Hyundai. I would definitely recommend it.

So... I left my 2015 accent there for 2 weeks+ trying to see if the clutch issues I was having were related to the under warranty repair they did in October at the dealership which was a whole new clutch with a 24 month 24k mile warranty... after 2 weeks they told me yeah, it’s the clutch, but other issues and want to charge me a $200 diagnostic fee to diagnose they effed the pooch on their repairs... thanks but no thanks I’ll do it my darn self... would give negative stars if possible.

Didnt fix what I asked them to. Said they couldnt get my car to do what I said was happening. Drivers wind sticks, and heater blows cold when at traffic lights etc. My wheels are peeling really bad, only have 44,000 miles on my car. Was told to call Hyundai and complain myself.....bought a Hyundai because of good warranty, but very disappointing so far!

Had an oil change and tires rotated. They took the SUV right in and they were quick. Great experience.

Lithia Hyundai made our car buying experience great! We live about 2 hours away and found our perfect vehicle online. We spoke to the Lithia team the next day on the phone, got the deal done, and they actually delivered the vehicle to us and signed all of our paperwork in our home. They made it super easy and convenient and were fantastic to work with! We will definitely be returning for future vehicle needs!

We absolutely love our new car and the service there is amazing we absolutely love Hyundai

Bought over the phone and by email. This was the easiest car buy that I have ever made.

They had more of a selection were not pushy on what we wanted let us take our time looking around when it came down to buying super professional and getting us to payment we wanted!! Thanks to Siomara for her patience in our car buying!

It was good, they tried to really low ball me on my trade. I sent my salesman a text and told him i would not sell my car and they had to do better on the trade. I came back the ext day and they offered me what i wanted and the deal went smoothly after that.

My service was great. Thank youMy Service Advisor Michelle was very pleasant and thorough. Great job

I took my car to this dealership to have my throttle body fixed and they drove my car 200 miles (literally) to test drive it, then I took it back to have my sunroof motor replaced and they did the worst job, my car is all scratched on the inside the liner has oil and all type of stains on it. I will NEVER take my vehicle here again! 😡😡😡😡😤😤😤 the communication was horrible I called all day regarding my car no answer and finally I had to ask for a manager to get some help after calling all day. (Poor communication)Horrible experienceHalf a star rating for me.

Amazing Friendly Staff felt like i was apart of there Lithia Family. We definitely do business with them again.

The employees there were friendly and tried their best to help me. I am a satisfied customer with their service.

Bought my 4th Hyundai here. Staff was courteous and professional. Look for Daniel Renteria. He will go the extra mile to make sure your you have the best experience when buying a car. He also threw in a complimentary tint!

This was the best auto shopping experience Ive ever had in my 68 years! Sia was an amazing saleswoman, Joey the general manager was fantastic and Vinnie was just great! Thank you for such a great experience!

It wasn’t good at all for me I wanted to trade my car still for a fact they ran my credit and I didn’t get anything they try to convincing you to get something and you come out with nothing.

I went there for oil change and it was quick and reasonably priced.

On the surface it looks good, but the manager is suffering from late stage capitalism.

If I could give zero stars I absolutely would! I’ve had 4 different Hyundai’s and it’s my favorite type of vehicle I have ever owned. I found a car online for this dealership - it was exactly what we were looking for. I called the dealership once the morning before i left to let them know I would be driving 3 hours one way, 6 hours total with an infant to come see this car, and wanted to make 100% sure the car was available. They assured me yes and to come. I called again right before I left, and another time halfway to Odessa. When i arrived they said the car wasn’t there. They didn’t apologize- just tried to get me into a 2020. I even talked to the manager and all he did was tell me that he would let the other managers know. I then left without seeing any cars like the one I came to see, and drove a total of 6 hours with an infant. I would never buy a car from this dealership. It was very apparent that they just told me to come without even checking to try and get me into a new vehicle. Zero stars.- Kristina was the receptionist that I spoke to 3 times to verify. So disappointed.

Adonis and the guys in the service department were amazing! The figured out what was wrong with my car and fixed it quickly. They even gave me a loaner car so I wouldnt miss a business meeting while they fixed the car. I was really impressed by their speed and professionalism.

Took my car in for service and the staff was very friendly and helpful explaining what the problem was. Their estimation of the service taking 1 hour was spot on which I appreciate. Waiting area was clean, too.

They have very good customer service...

I had been looking for vehicles online and when I found the one I dreaded over to Lithia Hyundai of Odessa. Jose helped us right out and made sure we drove the vehicle and showed us all of the features included. Once we drove the vehicle he looked over my trade in and they offered a fair price for it. The negotiations went very smoothly and they listened to all my needs. I was able to finalize the deal that same day and sign paperwork the day after. They kept their word and were very professional. Jose treated us like family and went above and beyond to make sure we had everything working properly. I appreciate them making a great experience. I will definitely come back in the future

Just picked up our car from the Service Dept that they had for 7 WEEKS for very minor repairs........ This has been the single worst experience I have ever received at/from a dealership from no follow up, to being lied to twice. While I do not regret buying a Hyundai, I absolutely regret buying from this dealership. From this day forward, I will push my car passed this dealership before they ever see it again.Brandon: your reply with the tone of you being apologetic when we picked up our car. An apology never crossed your lips just like a phone call never crossed yours or Erics mind. As for the employee that left, that happened within the first 5 days of our car being there.........what happened during the next 6+ weeks??? You have a serious customer service and attitude problem within your department and it starts with you. You set the tone, you set the standard and you assure customer service is being maintained. Your assertations that you and your team is innocent and all the blame is on Hyundai is really preposterous because, again, we received 2.......1+1=2.........2 calls in the 6+ weeks you had our vehicle. When we were discussing this with you in person, you could not even stand up from your desk to greet us...........again, YOU set the tone for your department. You blamed Hyundai for the entire situation, you insinuated that we could not afford the car by your statement of most people that buy a Hyundai cannot afford them..... and you continued to defend Eric when AGAIN, he called 2 times the entire time the car was with you. This issue is far from resolved as we have submitted the requested paperwork to Hyundai North America Escalation Department.....at least they apologized for the length of delay and lack of customer service we have received through this entire process.

Awesome dealership I was really hard to get into a vehicle since I lacked alot of information that was kinda needed credit and bank statement, however Daniel and his finance manager went back and forth with the bank for HOURS, and were about to get me in a car by the end of the day. Highly recommend this place, if you want a car and a pretty good damn warranty in my opinion. Come to Hyundai they dont mess around about their sales💯

The purchase of a 2020 Palisade from Hyundai Of Odessa in December was the easiest purchase of a vehicle I have ever experienced. After I picked the vehicle I wanted, Winston Lewis the general manager took care of all the details of paperwork and financing. Frank Carrillo showed me the features of the vehicle, and Vinny finished up with signing the paperwork. I want to recommend this dealership and these persons to all that are looking for a new or used car. Thank you guys.

The service people were friendly but, .... They did NOT top off fluids during an oil change.After trying to use my windshield washer and no washing fluid came out. That prompted me to open the hood to check. There was oil all over my engine and NONE of the fluids were topped off.I even asked twice to the service manager before I left, if they had topped off my washer fluid. He repeated both times with assurance both that they had.I hate being lied to and NOW IT HAVE A CAR WITH OIL ALL OVER THE ENGINE AND COMPARTMENT AREA.Im NOT pleased at all!!

Below is my original review... Ed wanted us to add a review before we left. Come to find out, the service department keeps messing up my extra key and I have been waiting to get it. Even though it was a brand new car, they only had one key for the car.. Additionally, when my mom bought her car, she asked if she could keep her plates. A month later, she finds out that Ed put them in the scraps and they have to redo her registration so she can get new plates.They are not organized at all! I am so disappointed in Lithia!I originally came here with my parents to get them a new car and we are going home with two new cars. Edward Durham was never pushy about getting a sale and made us feel comfortable. He was very professional and answered all my questions. If anyone is looking for a new car come and talk to Edward.

Ed Durham was an excellent salesperson. We really appreciated his honesty and the way he worked hard to get us into the perfect vehicle. We were so impressed we got our daughter to come over and he worked his magic and got her into a beautiful vehicle also. Ask for Ed when you are looking to buy a car from a honest sales person. Thanks Ed!

I loved my Hyundai I had no problems with mine..The service was great and they changed my oil,and transmission guild and filters rotatated my tires . Id buy from them again100%😀😀

It was great.. Cody was very very helpful and answered all my questions.. Definitely I love my new vehicle and Im going to keep buying my vehicles here thank you so much guys

Have a recall on the air bag that they said they had the parts for, go there, get laughed at and was told parts arent here and werent ordered. Asked what about a service, told if you leave it we may be able to get to it. Wouldnt take my lawnmower to these bozos much less a new car. Snotty service manager with absolutely no people skills at all. Would give them a negative rate if it was possible.

My Hyundai Tucson drives even better now than before I took it in for some well deserved service which was slightly over due. The service was done on schedule and completed at the time promised. The service manager was more than cordial and suggested additional service actions that I fully believed were necessary. I was glad that Mike, the Service Manager, took that kind of interest in the well being of my car. I depend on my Tucson a lot since I am the only person who can run my two grand kids to and from school as well as other appointments. Thanks for a great service organization.

Always professional and quick to get my car thru the Service bay.

Bought a car off the lot, the sales associate didnt know anything about the vehicle she was selling. After driving off the lot radio touch screen did not work, passenger side window would not fully roll up . I took it into their auto shop and was told that the window is a quick fix, yea quick enough that the car came out dented on the passenger side door and had to wait to see if the screen was covered by waranty, at this point im not even wanting them to touch it because who knows what else will come out damaged.So about the touch screen, i have yet to find out.UpdateTouchscreen turned out fine and Manager did an excellent job in taking care of my car and myself.

I went on a Saturday and there was only 1 employee working the desk. Although he was alone, he was still extremely helpful, went over the lifetime oil deal and even gave me a courtesy call when my car was done. I will be returning for sure.

I was able to purchase the vehicle I wanted in the monthly price I wanted. Danny was my sales man he was very thorough and extremely friendly as well as knowledgeable of the product I wanted. I loved that he didnt try to pressure me into a vehicle I wasnt interested in. My finance manager Elizabeth was very kind and helped me get Gap and warranty and did a very good job explaining to me the warranty coverages. I would definitely come back here again! :) Their service center is really helpful as well.

These people will work with you to help make a deal 🤝 they got us qualified on two cars (2020 Tucson & 2018 Jeep Cherokee) in just a few hours🙌🏽 Daniel their salesman was awesome he went out of his way to help us out and get us qualified within the time frame we had

The service was fine except at one time or another the tech that serviced my vehicle put too much oil and it burned a mark on the dipstick high above the full mark. Other than that, everything else was great.

Sales department wasnt too bad but service is horrible. Seems like the only way to speak with someone is to drive there and wait. They dont stock many parts so thing have to be ordered. My A/C has stopped working for the third time within a year and they just say bring it in and drop it off and you can be without a car until its fixed. Service manager seems to have an attitude if you get persistent with asking when youre getting your car back after being there for almost a month. After purchasing the vehicle and having it less then 10 months and it being in the shop for a total of 5 weeks and getting it back with a damaged windshield and having the same issue multiple times, I Wont be using them anymore and just dealing with the 2 hour drive and taking my vehicle to Lubbock and going to Gene Messer Hyundai. If you only have 1 vehicle and need more than an oil change best of luck.

They did a faster and great job..everything that my car needed they take care of it..Thank you

Salesman was great. Not pushy at all. Very helpful. Got us the vehicle we wanted at a reasonable price.Girl in finance office was very efficient and got us in and out in good time.Would definitely recommend you.We love the little car.

Getting the car was quick and easy and any Willingham was wonderful

I normally don’t leave reviews, but I had such a great experience with the service department here that I thought I’d share. The engine blew in my 2011 Sonata at 169,000 miles. First of all, Hyundai towed it to the dealership free of charge. We suspected a recall that we had checked a couple of years ago may have caused the engine to blow, even though at the time we were told that my engine wasn’t defected.Lithia Hyundai gave us the option to take apart the engine and send it in for approval in case the recall had caused the failure, but said that if the recall wasn’t the cause that we’d have to pay $534 for taking the engine apart. We went ahead and let them do it, and it was approved. Lithia received and replaced my engine within two weeks of the testing, and living an hour and a half away we only communicated by phone. I never had to make a trip up there once until it was to pick up my car with its brand new engine! For my engine to be replaced for free at 169,000 miles is amazing in itself, but the service we received and the ease of the experience was way more than we could’ve asked for.Special thanks to Mike in the service department who was extremely helpful, kind, and courteous the entire time even when we probably drove him nuts. Never been so happy or impressed with a dealership service department!

From start to finish, this was the best car buying experience of my life. I worked with Amy on-line to help me decide which car would best fit my needs. We made an appointment and, when we pulled into the lot, we were greeted by Brandon. He found me the exact right car and my husband ended up buying a truck, also! Drea was awesome with the financing side. We felt more like family and less like customers. The staff is phenomenal and we will go back the next time we need a vehicle!!

My wife took her brand new Hyundai Kona to this dealership for the first oil service. She left work the next morning and I noticed oil drops on the driveway. I got underneath the car to inspect and found oil coating the filter and the pan. Also found oil all over the engine cover and near the hood latch. I plan to keep an eye on it to make sure there isn’t a leak from their potential mistake. Regardless, their service department is lacking attention detail and cares nothing about the customer. I would avoid at all costs.

Our salesman was a young man with lots of knowledge on our 2021 Sonata Hyundai Frank Carrillo

We have no complaints. No high pressure sales tactics. We negotiated a deal and are happy. All staff are friendly. I dont have any experience with the service department, which is a good thing. The Hyundais have been very reliable vehicles for us.

My car (Tucson 2019) broke down when I was visiting Odessa. The person who said he was the manager was rude, unprofessional, and he did not provide me with a car for transportation. I had to contact the corporation, they apologize for the inconvenience and provided me with a car at the agency where I live. Worst experience!

Brandon went above and beyond to help us when our car was damaged after hitting a deer while on vacation. Hats off to Brandon.

They did a great job fixing my car.

We like bringing our vehicle here for oil changes. No appointment set up and we always get out in a timely matter. Usually no more than 30 minutes. The only thing I want to see more of is associate feedback on how things look like such as: if air filter needs to be changed, how the fluids looked like and if they had to fill any, tire pressure and tread check details. This would be helpful in keeping the vehicle running in tip top shape.

Waited over 2 hours to get an oil change and car never moved once. We ended up just leaving, they didn’t seem to care. Had to interrupt the service guys movie to tell him we were leaving. Poor service.

Awesome service. The team made a deal happen. Just took three days but good customer service. Vanessa and Miguel worked awesome as team

They went above and beyond helping us and making sure we felt comfortable every step of the way. I will definitely be making all my future vehicle purchases here as they treated me as a valued customer instead of prey, as other dealerships made us feel.

Good service in the maintenance of my car

Extremely disappointed in this dealership. I purchased a certified used vehicle with over 80k miles. The dealership did not offer a warranty. Literally 3 days after driving off the lot, the AC stopped working.The General Manager was quite negative and nasty. Lithia does not stand behind their vehicles, certified or not. They falsely certify vehicles to sell. I would understand if this was a few weeks after purchase, but three days?I do not recommend this dealership. Just because this is West Texas, and I am a single parent, Lithia does not respect their clients. I wish Carnax was local.

Very friendly, helpful and knowledgeable staff! They really are great. If I had a question they took the time to answer it thoroughly and if I didnt understand it they would go over it again. Highly recommend!

Would highly recommend using Edward Durham, he is very courteous, professional and efficient. He got us in the car of our dreams, answered all of our questions and sent us off very happy!!!

Great service

I received great service in the maintenances that was done to my car. The customer service in the department was one the best. I have been buying my own cars for forty six years. These will be my maintenance people here in Odessa.

I am so happy with my new car. Thank yall so much for everything you did. I will definitely come back and buy all of our vehicles from you. Vinny you were great, thank you for everything you did to get me into my car.

Eric always provides excellent customer service and I appreciate being taken care of in a friendly and professional manner every time I go in.

We stopped into Lithia Hyundai Of Odessa yesterday and was greeted by Vinny Nunez. Vinny was spot on, very professional and took great care of my family in a quick but thorough fashion. Our experience was excellent and I would recommend Lithia and Vinny to family and friends.Thanks Vinny for your help and I totally LOVE my 2014 Chevy Camaro SS!!!

Disappointed in the service experience at Lithia Hyundia in Odessa. Luckily their Sales Manager saved the day.

I have purchased a lot of cars in my lifetime and this was one of the most pleasant ones. Everyone was very nice and Brandon Farmer was extremely nice to work with. Very pleasant and helpful. I just hope the future dealing with any warranty work will be just as pleasant.

October 19 2018, my wife and I were on our way back from our Honeymoon when the transmission went out on our 2015 Hyundai Tucson. We were able to get a tow to Odessa. At the beginning everything was great, they got us in a loaner that day and drove the 500 remaining miles. Now here is when things go bad. Month and a half later, we drive up to get our vehicle. The vehicle was was still oily on rear hatch. Without hesitation after I mentioned it, they cleaned it and gave it to us. We drive home, and stop to get our oil changed. They inform us the front left mud flap was missing most of the mounting hardware and the front tire wore it away. Took it to the New Braunsfels dealership after also finding engine leaks(whole other story). Spoke to Odessa SM and he informed me the would pay for the repairs. NB continued to contact Odessa and they never returned any calls so the mud flap still isn’t fixed.October 16th 2019, transmission goes out and Red McCombs Hyundai notify me that the transmission was improperly placed into the vehicle and damaged the transmission pump. Called Odessa to give them a heads up and I can’t even get a call back regardless of how many times I leave my number. My confidence in Hyundai corporation is 0. They have had my vehicle a week and no rental, no loaner, no info, no one answers phone calls

Great competitive vehicle care care services and we work with your budget